Digital communication manager jobs

We're looking for a Data & Systems Lead who will work on our systems and evaluation to support Khulisa to grow its impact and reach through efficient ways of working and clear narration of its impact.

About Khulisa

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.

About the role

Khulisa has invested heavily in the development of its monitoring and evaluation framework, alongside augmenting its evaluation capacity and capability through innovation. This role brings together the synergies between systems and evaluation developments to support the organisation to grow both its impact and its reach through efficient ways of working and clear narration of its impact. This role will involve:

• Managing the day-to-day maintenance and smooth running of Khulisa’s main CRM and reporting systems, including – but not limited to – Salesforce, PowerBI, FormAssembly and Wonde.
• Leading the change management of system development work, supporting colleagues to engage with systems changes and achieve greater results for the young people we serve.
• Ensuring the day-to-day operating of Khulisa’s data recording, processing and reporting processes.
• Continually refining and improving Khulisa’s internal MEL capacity including our evaluation systems; organisational and programme Theories of Change; evaluation indicators; data collection tools and define system improvements.
• Supporting the scoping and design of new programmes by providing data from past programmes, insights from beneficiaries and service-users, research into best practice and offer ongoing guidance on establishing best practice MEL systems and processes.

For a full list of duties and responsibilities, please see the attached job description when you click the apply button.

This is a hybrid role, with the post holder required to work mostly from home but with access to desk space in our London office. Travel to various locations in London and the North-West of England may also be necessary to fulfil the requirements of the role.

What we're looking for

Abilities/Experiences

• Mixed methods research skills with experience in taking overall end-to-end accountability for large-scale research and evaluation projects (from identifying objectives and developing the most appropriate approaches to the delivery of learning activities, through to complex analysis and production of robust, engaging research outputs, generation and sharing of recommendations); 
• Experience in communicating research effectively and for action with a wide range of audiences (policymakers, leaders in other charities, funders & cross-function internal teams); 
• Experience in developing and using Theories of Change; 
• Experience working on design/innovation projects; 
• Experience conducting research & evaluation with disadvantaged groups; 
• Experience in working towards or leading organisational change; 
• Experience in creative methods of communication and dissemination (e.g. data visualisation, infographics, video/other digital methods etc); 
• Experience facilitating internal analysis workshops to develop shared recommendations; 
• Experience of working with a wide range of CRM and evaluation software including Excel, Salesforce, PowerBI and others.

Knowledge/Skills

• Excellent quantitative and qualitative research skills;
• Excellent analysis, interpretation and storytelling skills; 
• Skilled in using insight, evidence and impact evaluation data to influence internal and external audiences; 
• Creative thinker with the ability to identify new approaches to deliver our learning needs; 
• Solutions focused and able to respond effectively to challenges and changes that emerge in research/evaluation projects and in the wider organisation; 
• Strong project management skills (from project initiation, project delivery, updating colleagues, driving a process, completing and learning).

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

Online Sales Co-ordinator

30 hours a week - £13.50 an hour

Location: Flint, North Wales

Are you digitally savvy, creative, and passionate about turning hidden gems into vital income for a great cause? We are looking for an enthusiastic Online Sales Coordinator to grow our charity’s online presence and maximise sales through platforms such as eBay, Vinted, Depop and Amazon.

This is a fantastic opportunity to combine your knowledge of online marketplaces with your love of unique items, fashion, vintage goods, and collectibles—while making a real difference in the community. You’ll be joining a friendly, dedicated team who share a passion for sustainability, the environment, and creating positive change. Every item you sell helps support our work and the communities we serve.

For further information about the role, including the Job description and Person Specification, please head to our website.

To apply for the position, please send a CV and covering letter explaining why you feel you would be suitable and how you meet the requirements of the person specification.

Closing Date: Wednesday 25th March 2026

Interview Date: Monday 30th March 2026

Role overview
 
Hope and Homes for Children is looking for a strategic and results-driven marketing leader as Head of Campaigns and Marketing to drive the next stage of our brand and public engagement journey and help millions of separated children get Back to Family.
 
About the role:
 
As our Head of Campaigns and Marketing, you’ll lead on the continued development of our brand and the planning, design, and execution of impactful campaigns that inspire action. You will provide leadership of our communication and marketing team, championing creative marketing and PR approaches that strengthen our influence, boost awareness, expand our reach, and drive fundraising results to help us achieve our mission — to eliminate orphanages and ensure every child grows up in a safe, loving family.
 
About you:
 
We are looking for a talented Marketing leader with a proven track record of developing and delivering integrated brand, marketing and communications strategies across multiple channels, ideally within the charity sector. You will have demonstrable experience leading high-impact campaigns spanning PR, media, corporate partnerships and influencer engagement to drive income growth, alongside the ability to engage, collaborate and influence senior stakeholders. You will also bring operational and strong expertise in developing core messaging and brand assets, analysing and optimising campaign performance, and applying best practice in income-generating marketing. A strong understanding of digital channels, including social media, SEO and paid advertising, is essential. The role requires an inspiring leader with experience managing budgets and multidisciplinary teams, including digital marketing and PR professionals and agencies. As well as a clear commitment to our mission, behaviours and values, you will be someone who takes accountability, has excellent communication and interpersonal skills combining strategic thinking and operational delivery.

About Hope and Homes for Children:
 
Orphanages don’t protect children, they harm them. Put simply: the last thing an orphanage can provide is the first thing a child needs - someone to love them. Science shows what we all know, that the bond between a child and their family is vital for their development. Decades of evidence proves that orphanages harm children, subjecting them to high levels of abuse, as well as extreme neglect. Children always belong in families. They need protection, encouragement, play, laughter and love. They need somewhere to call home and someone to love them. You can help us make this a reality for children.
 
Salary: £60,000 to £65,000 per annum, including any London weighting if applicable.
Location: Remote working with monthly travel to the London or Salisbury office for meetings, or office based with flexible and home-working options for part of the week.
Hours: 37.5 hours per week.
Closing Date:  The final cut off for applications is 5pm on 18th March 2026 so please get in touch if you have the right skills, experience and passion for our cause.
 
To apply, please upload your CV and a brief covering letter indicating why you are interested in joining us and (reflecting on the role profile) why you believe your skills, experience, your values and how you work make you suitable for the role.
 
There will be a two stage interview process with following provisional dates:
 
·       First stage on line interview on 26th March 2026
·       Second stage face to face interview on 8th April 2026 (in our London offices)

Other information: This post requires the post holder to have, or be able to obtain, the right to work in the UK and will be subject to a DBS check.

Hope and Homes for Children actively encourages diversity, equity and inclusion, and we look to recruit a diverse range of people to reflect the communities in which we live, as we believe this will strengthen our ability to deliver our mission of eliminating orphanages.
 
You may also have experience in the following: Marketing Director, Head of Marketing, Campaigns Director, Communications Director, Brand Manager, Marketing Manager – Charity Sector, Fundraising Marketing Lead, Digital Marketing Director, PR and Communications Manager, Integrated Marketing Manager, Senior Marketing Strategist, Social Media & Campaigns Lead, Marketing and Engagement Director, Brand and Communications Lead, Nonprofit Marketing Manager

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Purpose of the job

Reporting to the Grants Manager, you will create a positive impact on young people across the UK by supporting the distribution of unrestricted multi-year grant funding delivered as part of our evolving offer to unlock youth work for all young people. Working with the Grants Manager, you will ensure we deliver at a high quality consistently.

Key responsibilities

• Support the Grants Manager to deliver our evolving grants and capacity building provision to the youth sector; bringing together our work to ensure a streamlined offer

• Support the grant making process including communications and outreach; application, selection, awarding, distribution, monitoring and evaluation working with the relevant departments.

• Maintain and develop grant management processes through our grant management system, Microsoft Dynamics, and working in partnership with colleagues in Charity Services.

• Develop and maintain processes for creating application forms on our Grant Management System, informing applicants of decisions and tracking grant disbursements.

• Manage applications for funding through our grant management system and provide direct technical support to applicants.

Experience We're After

• Grant management and distribution experience

• Experience in management and development of grant management systems and CRMs

• Experience of quality assurance and due diligence

• Understanding of grant-making principles in participatory and equitable grant-making

• Monitoring and evaluation experience and an understanding of the importance of data in decision making

Why work at UK Youth?

UK Youth is a leading charity that exists to widen the reach and deepen the impact of youth work.

We support a network of thousands of youth organisations across the UK to improve young lives every day.

At the same time, we are transforming the policies, investment, and ideas needed to future-proof youth work and outdoor learning for generations to come.

• We back youth work leaders with the evidence, connections, and investment they need to thrive.

• We keep youth work effective with research, large-scale pilot programmes, and professional development initiatives.

• And we work with young changemakers to inspire lasting change in the attitudes of the public and funders.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Friday 27th March 2026 at 23:59 (Midnight)

Provisional Interview Dates: 9th & 10th April 2026

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

This is an exciting opportunity to engage in parliamentary, policy and civil society engagement work. We are looking for a Public Affairs Officer to support the implementation of the Trust's Public Affair's strategy. Working closely with the Public Affairs Manager, the role helps to build understanding and commitment among policy-makers ensuring that the Holocaust remains a central part of the UK's national consciousness. The successful candidate will provide meaningful support to activity that influences decision and policy makers; develop strong relationships with stakeholders; and provide ongoing political support for Holocaust education and antisemitism education across the UK. 

Over the course of our history, the Trust has created and delivered innovative and meaningful learning experiences and educational programmes which reach over 100,000 young people each year, teaching them about what the Holocaust was, and its relevance today. The school programmes we deliver include our Outreach Programme, our Lessons from Auschwitz Project; The Youth Advocacy Programme; Testimony 360: People and Places of the Holocaust; and Teacher Training.

The successful candidate will provide meaningful support to activity that influences decsion and policy makers; develop strong relationships with stakeholders; and provide ongoing political support for Holocaust education and antisemitism education across the UK. 

The Officer contributes essential research, coordination, written and logistical support to the Public Affairs Manager.

Key Responsibilities:

• Parliamentary and Public Affairs Support
• Political and Policy Monitoring
• Events and Engagement
• Team and Organisational Support

To find out more, and for details on how to apply, interested candidates should read the full application pack and head to our website to apply. 

At the Bone Cancer Research Trust, we exist because families refused to accept a world where primary bone cancer had no hope, no answers and almost no research. Today, we’re the UK’s leading bone cancer charity and every supporter you engage helps push vital research forward and provides comfort to families who need us. 

About the role 

We’re looking for a friendly and professional Fundraising Assistant. As the first point of contact for supporters, you will play an essential role in delivering exceptional supporter care. 

You will: 

• Respond to supporter enquiries via phone, email and post. 

• Process donations and produce thank‑you letters and certificates. 

• Send fundraising packs, materials and merchandise. 

• Provide admin and operational support across fundraising, events and volunteering. 

• Support Facebook fundraisers and digital fundraising platforms. 

• Maintain accurate CRM records (training provided). 

• Help with events and represent BCRT when needed. 

• Support stock management, fulfilment and basic online shop tasks. 

About you 

• Friendly, confident communicator who enjoys helping people. 

• Experience in customer/supporter care. 

• Strong organisation and time‑management skills. 

• Enthusiastic, proactive and willing to learn. 

Why join us? 

You’ll join a small, passionate charity where your ideas matter and your work truly changes lives. This role offers variety, development opportunities, flexibility, a supportive culture and the chance to make a difference. 

What we offer 

• Flexible approach to working hours

• 30 days annual leave per year plus bank holidays 

• Private Health Insurance (following successful probation) 

• 6% employer pension contributions

• Life Assurance of 4x annual salary

Administration Officer - 14 hours per week – remote working.
Salary Scale £23,000 - £27,000 (pro rata)

A wonderful opportunity has arisen to join our small, passionate team. We are looking for a self-motivated individual who can commit to the Charitable Objectives of this Christian Charity. We are looking for a self‑motivated individual who is committed to the charitable objectives and Christian ethos of ICC.  This role has direct responsibility for day-to-day administration of the ICC UK remote office, including general donor and office support, as well as managing and maintaining the ICC UK Storage Facility.

A desirable part of the role includes supporting financial administration and reporting tasks. Knowledge of financial systems like Xero or Sage,  Direct  Debit management and Gift  Aid.

This is an exciting part-time role with a Charity caring for children and families with disabilities in China. International China Concern (ICC) has been established for over 30 years and the UK National Office is looking forward to our next phase of growth.

A Genuine Occupational Requirement (GOR) exists for the post-holder to be a practising Christian in accordance with the Equality Act 2010.

Main Responsibilities:

Office & Administrative Operations

• Manage day‑to‑day office operations to ensure a welcoming, efficient, and well‑organised working environment.

• Oversee office supplies, equipment, stationery orders, and relationships with vendors.

• Maintain digital and physical filing systems, ensuring documents are stored securely and are easy to locate.

• Support onboarding and practical arrangements for new staff, volunteers, and interns.

• Point of contact and responsible for maintaining the ICC UK Storage Facility. (Currently situated in Newcastle upon Tyne)

Executive & Team Support

• Provide administrative support to the Executive Director and wider leadership team, including diary coordination, travel booking, meeting preparation, and expense processing.

• Assist in preparing board papers, agendas, minutes, and follow‑up actions for ICC UK Board and sub‑committee meetings.

• Support internal communication by ensuring timely circulation of updates, documents, and scheduled reminders.

Finance & Compliance Support

• Assist with routine finance administration, including invoice processing, receipts collation, card reconciliation, and liaising with the ICC UK finance team as needed.

• Maintain accurate records for compliance, audits, safeguarding training, and policy renewals.

• Support contract and lease administration (e.g., office lease, supplier agreements, insurance renewals).

Event & Travel Coordination

• Coordinate logistics for UK events, training days, team gatherings, and visits from international colleagues.

• Manage bookings, venue arrangements, hospitality, travel itineraries, and attendee communications.

• Support international travel preparation, including documentation, itinerary organisation, and expense tracking.

Communications & Public-Facing Support

• Serve as a friendly first point of contact for enquiries via email, phone, and the ICC UK office address.

• Assist with maintaining contact databases and ensuring GDPR‑compliant data handling.

Systems & Organisation

• Maintain shared calendars, organisational systems, and internal workflows to ensure alignment across the team.

• Help ensure consistency of templates, branding, and standard documents across ICC UK.

General Duties

• Uphold ICC’s mission, values, and commitment to hospitality, clarity, and servant‑hearted support.

• Undertake other reasonable administrative tasks as required to support the smooth running of ICC UK and its partnership with ICC International.
   

Deadline for applications: 16th March 2026

Reg Charity No 1164736

ICC acknowledges our duty of care to safeguard, protect and promote the welfare of children. As such we are committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice requirements. Training will be provided where needed to ensure ICC’s policies and procedures on Safeguarding are adhered to.

The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment.

The offer of a permanent contract of employment will be subject to references and a 6 month probation period. 

We are looking for a Head of IT to lead all aspects of IT and Data Services across Battersea’s three sites ensuring our services meet the needs of the charity and enable us to deliver our charitable objectives. They will be responsible for the design, development and implementation of a high quality, timely and appropriate IT and Data Services offer to key stakeholders across the charity.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable forall.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 15th March 2026

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): w/c 23rd March 2026 (to be confirmed)

For more information about the role, please download our Recruitment pack from our Careers website.

MSF UK is looking for a highly organised and proactive Fundraising Logistics Coordinator to support the delivery of our Face-to-Face fundraising programme across Scotland and England.

Hours: Full time, 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in office (including Wednesdays) 

Please note that this role will also occasionally require working at fundraising sites to support organisational needs. When required, this will be discussed in advance. 

Salary: £35,375.80 per annum - £43,237.08 per annum| Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

Job Purpose:

The Face to Face Fundraising Logistics Coordinator (FFLC) supports the delivery of MSF UK’s F2F Campaign by coordinating logistics for the Festivals and Events programme and providing dedicated logistical support to the separate Private Sites Campaign.

Reporting to the Face to Face Fundraising Festivals and Events Manager (FFFEM), the role coordinates logistical planning for Festivals and Events, including supplier liaison, bookings, equipment movements, stock control and compliance administration. The FFLC is also responsible for managing Private Sites bookings (excluding Scotland) and works closely with the Face to Face Private Sites Manager (FFPSM) to ensure the timely booking and smooth operational delivery of the Private Sites Campaign. 

The role supports liaison with festival and event organisers, venues and suppliers to ensure logistical requirements such as access, deliveries, equipment and scheduling are prepared in advance and delivered effectively. The FFLC coordinates the F2F stock across Festivals, Events and Private Sites and is accountable for the effective use of a delegated Private Sites and stock budgets, ensuring expenditure is monitored, recorded and aligned with agreed forecasts. 

Working with the FFFEM, FFPSM and the F2F Safeguarding Lead, the role ensures logistical, health & safety and safeguarding requirements are prepared ahead of activity, with all documentation completed and recorded. The FFLC also contributes to the development of the Festivals, Events and Private Sites diary by researching and progressing new opportunities, maintains regular communication to ensure issues are identified and addressed promptly.

Please download the full job and person specification below for further details.

Location: MSSC National Support Centre, London, SE1 7JY

Contract: Full-time, permanent

Salary: Up to £80,000 gross per annum, depending on experience

Closing Date: 22 March 2026

Are you looking for a new challenge where you can have a positive impact on the lives of young people? We’re looking for an exceptional leader with significant experience of youth, volunteering, safety and business support.

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure, while also enabling seafarers and maritime professionals to realise their potential through learning and career development.

Thousands of young people take part in Sea Cadets activity every week. We want to reach thousands more. We have a strong vision and are on the cusp of rolling out a new multi-year growth strategy to meet the growing demand for what we provide for young people. We aim to equip them to achieve their potential and thrive in a rapidly changing world. We are immensely proud of the breadth, quality and safety of activities we offer to young people.

We are looking for an exceptional individual who wants to be at the heart of this project to reach more young people through our extraordinary, highly skilled volunteers. This individual will drive quality and consistency across everything we do.

About the role

The Director of Young People, Volunteer & Business Support is a full-time employee of Marine Society & Sea Cadets (MSSC) and reports to the Chief Executive Officer. The post holder is a member of the MSSC Senior Management Team. The post is based at the National Support Centre in London but will require some travel, mostly within the UK, in order to fulfil the responsibilities of the role. The nature of the role will also involve occasional evening and weekend work.

Responsibilities

• Growth, Development & Outreach
• Health, Safety & Environment
• Young People Support & Safeguarding
• Volunteer Support
• Business Support & Legal
• Policy & Impact

Requirements

Knowledge and understanding of health and safety

Knowledge and experience of managing youth safeguarding issues

Knowledge and experience of volunteering and volunteer management

Experience of leading management processes, compliance, assurance and driving change

Experience of leading a large team with strong people management capability and driving high performance including remote management

For further information, please download the . If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles (minimum 2 days per week in the London office)
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with one-to-one counselling
• Employee development

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

This senior leadership role oversees a portfolio of 13 high-performing, award-winning retail shops generating over £3.5m in annual sales. The role is responsible for maintaining and growing this performance through strong leadership of paid staff and volunteers, working closely with the central trading team and hospice colleagues.

The post holder balances commercial focus with creativity, accountability and strong people skills, supported by a genuine passion for retail excellence. Retail is a vital part of the hospice’s long-term success and sustainability.

The Hospice of St Francis provides free care across West Hertfordshire and South Buckinghamshire. Over 80% of its income comes from trading and fundraising. Our retail operation is one of the strongest in the sector, with innovative shop formats, committed volunteers and teams delivering excellent customer service.

Experience:
Extensive senior retail management experience across multiple sites or channels, ideally within a charity or values-led organisation. Demonstrated success in increasing sales income and net profit while maintaining strong cost control.

Growth & E-commerce:
Proven experience developing and growing online or e-commerce sales, alongside identifying and delivering new business opportunities, including expansion of shop portfolios.

Leadership:
Strong, inspirational leader with a track record of developing high-performing teams of staff and volunteers. Experienced in collaborative working with marketing and wider support teams.

Skills:
Highly commercially astute with strong analytical capability and a solid understanding of profit and loss. Excellent communication, negotiation, and relationship-building skills.

Other:
Full UK driving licence and access to transport. Flexible approach to working hours, including weekends.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Lead a once-in-a-generation capital campaign and help shape the future of wildlife rescue in Shropshire.
Cuan Wildlife Rescue is seeking an ambitious, relationship-driven Fundraising and Capital Campaign Lead to grow our income, profile and partnerships at a pivotal moment in our history. As we embark on an exciting capital build programme to create a new, purpose-built wildlife hospital, you’ll play a central role in securing major gifts, building corporate partnerships, inspiring high-value supporters and opening new doors for Cuan’s future. This is a hands-on, outward-facing role for a confident networker and storyteller who loves building relationships, spotting opportunities and turning passion into impact, working with a passionate team to make a lasting difference for wildlife.

Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.

We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.

Closing date for applications: 9:00 on Wednesday 25th March 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Contract Type: Full-time / 6 Month Fixed-Term Contract

Salary Band:£29,900, plus £2,200 London weighting if applicable

Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle 

Hours: 5 days per week; 9AM-5.30PM (flexible working hours available). 

Start date: 6th April 2026 or ASAP, as agreed with candidate 

The Opportunity   

As a key team member within our Partnerships and Income Development team, you will play a vital role in creating, developing and delivering the Social Mobility Foundation’s Employer Programme and Social Mobility Employer Index - how we inform, influence and positively impact employer-led social mobility, and a source of income generation. 
 

1. Delivery of the Social Mobility Employer Index 

• Deliver the SMEI 2026, including but not limited to: marking entries, creating individual feedback reports for each entrant, creating sector reports for key industries, and gathering feedback to review and update the survey for 2027 

• Maintain accurate and up to date information and process documentation, including the mark scheme used to mark entries, and the process followed to create feedback reports 

• Support with the ongoing development of the digital platform, employer resources and online content, ensuring it is updated in line with the survey and delivers a smooth user journey

• Support with the annual monitoring and evaluation of the SMEI and its impact on employer-led social mobility 

2. Stakeholder management and customer service 

• Provide excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey, e.g. preparing and sending regular communications and updates to prospective and live entrants, answering questions received into the SMEI inbox and troubleshooting independently 

• Prepare and deliver feedback calls and presentations for organisations, including Lunch & Learns on social mobility, introductory calls on the SMEI, presentations and webinars about the SMEI, and providing detailed feedback calls on entrants’ performance in the SMEI 

• Support with creating and developing assets and activities to market the SMEI and other products and services including webinars and social media assets 

• Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace social mobility 

3. Quality standards 

• Stay up to date with the latest research, evidence and on workplace and employer-led social mobility, communicating changes or updates with colleagues, as well as maintaining and updating the evidence base for the SMEI

• Support the annual evaluation of the SMEI and its impact on employer-led social mobility

4. Systems and processes 

• Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner records, namely for the SMEI 

• Comply with internal policies such as data protection and our ethical fundraising policy, as well as external fundraising regulations and legal requirements 

5. Team support and collaboration 

• Collaborate across the team to ensure opportunities are aligned across all income streams 

• Champion a collaborative and creative fundraising culture, building internal understanding, support and excitement in fundraising and partnership activities 

Please see full job description attached for more details. 

Benefits

• 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work Scheme
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website and answer the following questions:

1)   Why would you like to work at the Social Mobility Foundation? (250 words max.)

2)   What makes you a suitable candidate for this role? Please include specific examples of your experience and skills, with reference to the key responsibilities and person specification for this role. (500 words max.)

3)   The Social Mobility Employer Index involves marking detailed employer submissions and producing high-quality feedback reports. Describe a time when you had to assess complex written information against a set of criteria and produce clear, constructive feedback for an external audience. What was your approach, how did you ensure accuracy and fairness, and what was the outcome? (400 words max.)