289 Director of services jobs

Job Description

Job Title: Primary Futures Project Manager (Maternity Cover)

Reports to: Head of School Programmes

Location: The role is open to hybrid or fully remote working but the candidate would be expected to be able to occasionally travel to schools within the funded project areas (including Westminster, Chester and Lancashire) and attend occasional meetings at the charity’s offices located at Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3AB.

Purpose: Are you an experienced project manager with knowledge of the primary education sector who can confidently lead an exciting funded project for 12 months, helping children broaden their horizons and discover their futures? This is a fantastic opportunity to take on the role of Primary Futures Project Manager for Education and Employers charity supporting the delivery of our internationally recognised career-related learning programme in primary schools. The programme is called Inspiring the Future and is known as Primary Futures in primary schools.

Through our programmes, our charity brings inspiring volunteers from the world of work into schools, helping children learn in a fun way about a wide range of future jobs and career pathways, broadening their horizons and raising their aspirations and attainment. School activity sits at the heart of our charity’s mission which is to: ‘ensure that every young person in our country, wherever they live, whatever their parents or carers’ circumstances, has the opportunity to meet a diverse range of volunteers to hear first-hand about jobs and the world of work’.

This important role will manage and lead the day-to-day delivery of a key primary school focused project for the charity, funded by the Westminster Foundation. Responsibilities include leading the delivery and coordination of a multi-year funded project, managing stakeholder and funder relationships, overseeing programme activity across schools and partners, monitoring performance against targets and budgets, reporting on impact and outcomes, and providing line management and support to a remote team member to ensure successful project delivery.

Remuneration: £36k per annum FTE.

Additional Terms: We offer an excellent overall package with 30 days paid holiday, exclusive of Statutory Bank Holidays, plus a competitive pension scheme and a volunteering allowance of up to 5 days per annum – pro rata in accordance with the length of contract. Additional family friendly benefits, including enhancements to Statutory Payments.

Appointment Terms: This is a fixed-term, maternity cover role until at least end of November 2027. This role is advertised as part-time (0.6-0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Job Purpose:

Reporting to the Head of Schools Programmes, the Primary Futures Project Manager (Maternity Cover) will lead the delivery of a major funded project that helps children broaden their horizons, challenge stereotypes and discover the wide range of opportunities available to them in the future. Through Education and Employers' Primary Futures programme, the role will support schools to connect children with inspiring volunteers from the world of work, helping to raise aspirations and develop career-related learning across primary education.

The successful candidate will take day-to-day responsibility for the delivery of this multi-year project. ensuring activity is delivered on time, within budget and in line with agreed objectives and funding requirements. Working closely with schools, employers, volunteers and the funder, they will lead project delivery across a range of workstreams including school engagement, teacher training, volunteer mobilisation, communications, evaluation and reporting.

This is an exciting opportunity for an experienced project manager with knowledge of the primary education sector to play a leading role in a nationally recognised charity. The postholder will combine project leadership, stakeholder management and school engagement to ensure high-quality delivery and lasting impact for participating schools, teachers and children, while supporting the long-term success of the programme.

The role is open to hybrid or home-based working, with occasional travel to schools and project activities across Westminster, Chester and Lancashire, alongside occasional meetings with colleagues at the charity's London office.

What we are looking for in a candidate:

We are seeking a driven, highly capable, and enthusiastic Project Manager who can confidently manage a funder relationship, work efficiently to ensure project delivery remains on track and deliver engaging presentations to employers, children, and teachers.  You will bring excellent communication, organisational, and project management skills, along with experience in working with or in primary schools that can support design and delivery of project resources and events and an interest in career-related learning and social mobility.

Education and Employers is a small charity working at a rapid pace to bring about change. We are a friendly, diverse, and welcoming organisation and the successful candidate will be well supported. The Primary Futures Project Manager will work closely with the Director of Programmes, Head of School Programmes and wider Inspiring the Future team to undertake the following key accountabilities:

Key Accountabilities:

Project Management

• Lead the day-to-day management and coordination of a five-year funded project, ensuring delivery is aligned with agreed objectives, targets, timescales, budgets and funder requirements.
• Maintain and oversee detailed project plans, delivery schedules and internal tracking systems to ensure all workstreams are effectively coordinated and milestones are achieved.
• Coordinate activity across multiple project workstreams, including primary school engagement, programme delivery, teacher training, primary-aged resource development, volunteer and employer mobilisation, evaluation, communications and reporting.
• Monitor progress against project KPIs and delivery targets and taking appropriate action to maintain successful delivery.
• Contribute to the longer-term development and sustainability of the project, ensuring learning from delivery is captured and used to inform future years of the programme.
• Manage relationships with the funder and other key project stakeholders, ensuring clear communication, appropriate involvement and timely sharing of progress and learning.

Delivery

• Take overall responsibility for the successful delivery of the project's programme of activity, ensuring participating primary schools receive a high-quality and consistent experience.
• Lead the development of high-quality primary-aged resources for teachers, pupils and parents/carers, overseeing the scoping, creation, and refinement of materials to support project delivery and enable schools to sustain career-related learning beyond the funded programme.
• Lead engagement and delivery with a designated group of participating primary schools, developing strong relationships with teachers and school leaders and tailoring support to their needs.
• Maintain a clear understanding of the needs and context of participating primary schools and geographical areas, using this insight to inform project planning and delivery.
• Ensure teacher training and support builds schools' capacity and confidence to embed career-related learning and independently use Primary Futures beyond the funded intervention.
• Oversee volunteer and employer mobilisation required to meet project delivery needs, working collaboratively with colleagues, employers and local stakeholders.

Reporting

• Lead on the collection of project data and feedback to monitor progress, demonstrate impact and inform ongoing improvements to delivery.
• Oversee the implementation of appropriate reporting mechanisms, including Salesforce and SurveyMonkey, to ensure accurate and timely recording of project activity and outcomes.
• Ensure project data and evidence are accurate, timely and sufficient to demonstrate progress against agreed KPIs and funding requirements.
• Produce high-quality progress updates, reports and other project documentation for senior leadership and funders.

Line Management

• Provide effective line management, direction and support to a remote team member, including performance management, professional development and regular review of progress.
• Plan and allocate workloads, balancing competing priorities and ensuring resources are effectively deployed to meet project and organisational targets.
• Provide oversight and direct leadership of key project activities, including employer encounters, virtual events, teacher training and primary school-based delivery.
• Work collaboratively across Education and Employers to ensure communications, research, evaluation and employer engagement support project delivery.

Person specification:

We are looking for someone with the following Skills/ Knowledge/ Expertise

Skills/Knowledge/Expertise

Essential

• Experience of working with primary schools, teachers or other education professionals, with a good understanding of the primary education context. (Ideally 2–3 years experience.)
• Strong project management experience, including coordinating complex, multi-year funded projects and delivering against agreed objectives, targets, timescales, budgets and funder requirements. (Ideally 2–3 years experience.)
• Experience of successful relationship management, with the ability to engage confidently and sensitively with funders, schools and education professionals at a range of levels of seniority.
• Experience of line managing staff, including setting objectives, providing direction, performance management, coaching and development support.
• Experience of collecting, managing and interpreting project data to produce high-quality reports for senior colleague and funders and demonstrate progress against agreed objectives, outcomes and KPIs
• Experience of developing, reviewing or improving primary-aged resources, programmes or activities for children, young people and/or education professionals.
• Understanding of the evidence base underpinning career-related learning at primary age and its role in broadening children's aspirations, knowledge and understanding of the world of work.
• Understanding of safeguarding, risk management and data protection and their application within an education or project delivery context.

Desirable

• Passion for supporting children and young people to realise their potential, including through the engagement of skilled volunteers and employers in education.
• Experience of working within the charity, education, social mobility, careers or youth sectors.
• Experience of motivating, supporting and coordinating volunteers to deliver activities impactfully and successfully
• Experience of identifying and managing risks, resolving problems and taking appropriate action to maintain successful project delivery.
• Experience of facilitating virtual activities with children and young people, including creating an engaging and interactive online environment.

Personal Attributes

• Commitment to uphold our charity’s five values - Inspiring, Inclusive, Innovative, Impactful, Integrity
• Enthusiastic about inspiring children and supporting social mobility.
• Flexible – responsive to changing operational context and new opportunities
• Team Player: working collaboratively and flexibly to achieve outcomes and is keen to add value to the organisation’s culture and ethos
• Able to undertake some occasional work in the evenings and at weekends
• Able to travel in the UK if required

Application process

The Education and Employers charity values having a diverse workforce. We are committed to equality of opportunity and welcome applications from individuals from all backgrounds. We offer a range of inclusive employment and family friendly policies as well as flexible working arrangements in order to support staff from different backgrounds. 

The closing date for applications is 9am on Monday 5th October and interviews will take place in the week of the 12th October. The organisation reserves the right to conduct interviews and appoint prior to the closing date dependent on the calibre of applications received.

Please send a covering letter of no more than 2 sides of A4 setting out your interest in and suitability for the role against the job description and person specification, together with an up to date CV. 

*Please note, in your cover letter we have a strong preference for human-written content. We want to hear about you, your genuine interest in the role, and why from your experience, skills, and personality you feel you are a great fit for the role

We will only consider applications with both a CV and covering letter and applications will only be accepted from those with the right to work in the UK with a valid passport/visa. 

Thank you for taking the time to consider this role. We very much look forward to receiving your application!

The Charity is fully committed to safeguarding those in our care. We plan our recruitment processes to ensure effective timelines for any required vetting processes such as enhanced DBS, qualification, reference and identity checks. The Charity also ensures that each staff member is appropriately trained for their duties with a comprehensive induction process on commencement and regular CPD in areas like safeguarding. 

About the role

This is an exciting opportunity to join the team on a 12-month maternity cover contract. In this busy and varied role, you’ll assist in the delivery of legacy marketing campaigns across a range of channels, including digital, telemarketing, legacy events and direct mail, and help to promote gifts in wills to internal audiences too. You’ll be allocated your own campaigns to project manage and you’ll monitor income, expenditure and KPI’s for all activity.

You’ll provide support for the administration of gifts in wills, including managing both legacy enquiries and legacy notifications, ensuring these are handled efficiently and to agreed timescales. This is a great role within a growing legacy program that will build your legacy and direct marketing skills and give you plenty of opportunity for development.

With combined individual giving income growing strongly and expected to reach £31 million in 2026-27, this is the perfect time to join an experienced and effective individual giving team.

About you

You’ll have some experience of working in a similar environment such as fundraising, marketing, sales or customer services, or have experience of managing your own projects.

You enjoy the variety of working on campaigns across a range of channels seeing the results of your work. As a well-organised person with great communication skills, you’ll be at ease liaising with external suppliers and in-house stakeholders across the charity to support the delivery of legacy marketing campaigns. Your close attention to detail will ensure accuracy with campaign reports, record keeping and invoice processing. And you’ll be able to use your excellent writing skills to craft copy that inspires both internal and external audiences about gifts in wills.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£26,936 to £28,000 per annum London based

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please email

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date  Wednesday 30 September 2026 11:59 pm

Interview date Week commencing12 October 2026

MEMBERSHIP RELATIONS EXECUTIVE

Based: Bloomsbury, Central London

Salary: £26-30,000 PA Dependent on Experience

BACKGROUND AND PURPOSES OF THIS ROLE

The BioIndustry Association is the UK’s trade and membership organisation for biotech and innovative life sciences.  With 600+ members and a full programme of advocacy and connecting people across the sector - through committees, communities, publications, campaigns, online and in-person events – the opportunities for organisations keen to support the sector and connect with companies are significant.

With the growth of our membership and activities, we have had a strong focus on member relationship management and retention, with a growing need to help service the membership and assist them in utilising the benefits.

We are now looking for a membership relations executive who understands our ethos and the value of excellent customer relations to help service, engage and maintain close connections with our membership.

DUTIES AND RESPONSIBILITIES

Member Support

• Support the Associate Director for Membership and Business Development & the Senior Membership and Business Development Manager in building and maintaining relationships with BIA members
• To form effective connections with key personnel at member organisations to encourage engagement, event attendance, wider use of benefits and participation in BIA business solutions programme
• Gain a strong understanding of all BIA activities/initiatives in order to present the benefits and opportunities of BIA membership to potential and existing members in a professional manner
• To provide administrative support to BD and Membership function
• To work closely with the wider BIA team to deliver the overall membership strategy
• To support in coordinating email responses to new and existing member enquiries
• Work with wider team to ensure that lead capture through all channels (website, online communications, printed collateral, events, networking etc.) is comprehensive and provides the information necessary for effective follow up
• Work with contacts at our business solutions partner programmes to develop these schemes further – maximising membership benefit and income for BIA

Retention and renewals

• Assist in member retention calls/meetings
• Work with the wider team to design engagement campaigns and target existing members informing them of latest benefits
• Work with Membership team to ensure any issues with renewing members are addressed promptly and to a satisfactory conclusion

Events and networking

• Attend relevant industry and BIA events (UK & overseas) to network and to promote the benefits of BIA membership and build a professional network of contacts. This will include occasional evening and weekend work.
• Regular visits to BIA members offices and external events throughout the UK where appropriate

Maintaining accurate records on the CRM

• Work with Membership team to monitor and keep membership data up to date at all times

KNOWLEDGE, SKILLS AND EXPERIENCE

Essential Demonstrable Skills:

•  Excellent customer service skills
• Professional and clear communicator
• Efficient and confident networker
• Strong desire to work for a mission driven and purposeful organisation
• Personable, conscientious and willing to adapt and be flexible
• Ability to grasp and convey a membership/service/NFP based offering
• Professionalism and ability to confidently liaise with decision makers
• Strong attention to detail and ability to multitask
• Excellent presentation and written communications
• Experience in using all standard Microsoft programmes
• A self-starter who can work independently and as part of a team
• Proven ability to get to grips with complex subject areas quickly
• Experience of using CRM databases in relation to contact management or sales leads
• Degree-level education or equivalent

Desirable Skills:

• Ideally 1- 2 years’ experience from a similar membership relationship role  
• Experience of using Microsoft Dynamics for contact management
• Experience working within a not-for-profit/trade association
• Life science background (ideal, not necessity)

WORKING FOR THE BIA

Building a thriving, diverse workplace is a priority across all industries. The BIA is committed to providing a fair and equitable working environment, to attract and nurture people from all backgrounds. We value the individuality and diversity that employees bring to the company throughout our activities.

WORKING PATTERN

We are currently working in a hybrid pattern, whereby we work 3 days in the office and 2 from home. If the successful candidate is located within 40 miles of the London office, we expect them to adhere to this pattern.

HOW TO APPLY

Interested candidates are invited to submit their resume/CV and a cover letter detailing their relevant experience, with reference to the job description, outlining their approach to the role.

Please note that all offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK. Applications written using an AI generator will not be accepted.

Deadline for applications is Wednesday 30th September 2026 at 9am. There may be an accelerated recruitment process, so interested applicants are strongly encouraged to apply as soon as possible ahead of this closing date.

Initial interviews will take place during week(s) of 5th October, dependent on availability. We are committed to providing equal opportunities and creating an accessible workplace. If you require any reasonable accommodations during the application, interview or assessment process, please let us know when you apply.

Could you help put people and community at the heart of Abingdon’s historic Abbey Buildings?

The Friends of Abingdon Abbey Buildings Trust is conserving and enhancing these nationally important Grade I listed medieval buildings and, with support from The National Lottery Heritage Fund, delivering an ambitious programme of activities alongside the building project.

We want to build meaningful relationships with local people and organisations – not just for the life of the project, but to help establish the Abbey Buildings as a welcoming, accessible and well-used community and heritage space for the future.

We’re now looking for an experienced and enthusiastic Community Officer to join our small team and help make that happen.

About the role

This is a varied, hands-on and outward-facing role. You’ll be working directly with people as well as doing the practical organisation that turns ideas into successful activities.

You’ll:

• help plan, organise and deliver activities and sessions with community groups, schools and other participants;
• build and maintain relationships with local groups, organisations, schools and networks;
• help people find opportunities to engage with and use the Abbey Buildings;
• take responsibility for agreed areas of work, from planning through to delivery and follow-up;
• support the development and day-to-day coordination of volunteer involvement;
• contribute to evaluation, communications and social media; and
• work alongside the Programme Manager, freelancers, partners, volunteers and others involved in the project.

The programme will continue to develop over the three years, so there will be plenty of scope to bring your own ideas, experience and expertise to the role.

This job could be for you if…

You have practical experience of community engagement and of delivering activities or sessions directly with people.

You’re confident making new connections and building positive relationships with different groups and organisations. You’re also organised and practical enough to turn conversations and ideas into things that actually happen.

You enjoy working collaboratively, but are equally comfortable taking responsibility for your own areas of work and seeing them through.

Most importantly, you’re enthusiastic about involving people and creating opportunities for a wide range of people to participate.

Heritage experience is welcome, but it isn’t essential. We’re interested in the skills and experience you can bring from community, voluntary, arts, cultural, education or other relevant settings.

The details

Salary: £25,600 per year (£32,000 FTE)
Hours: 28 hours per week (0.8 FTE)
Contract: Three-year fixed-term contract
Location: Abingdon-on-Thames, with some flexible/home working by agreement
Annual leave: 25 days per year pro rata, plus Bank Holidays
Closing date: Sunday 18 October 2026 at 23:30
Interviews: Thursday 29 October 2026 in Abingdon

Please download the Recruitment Pack for full details of the role, person specification and benefits.

To apply, please send us your CV, a supporting statement of no more than two sides of A4, and completed Candidate Information Form.

We welcome applications from people with a range of backgrounds and experiences. If you’re excited by the role but aren’t sure you meet every criterion, we’d still encourage you to read the full recruitment pack and consider applying.

If you’d like an informal conversation about the role before applying, we’d be very happy to hear from you.

This is an exciting opportunity to help Beyond the Streets take the next step in our commitment to centre lived experience across the organisation. Over the past year, we have undertaken significant learning, consultation and development work with women with lived experience, staff and external specialist support. The foundations are in place; this role will help us build on them and turn that learning into sustainable practice.

Working closely with women with lived experience, colleagues across Beyond the Streets and our Senior Leadership Team, you will help create meaningful, safe and flexible opportunities for women to influence our services, research, training, policy, communications and organisational decision-making. This is a role with real scope to influence how our approach develops, while joining at a point where you will not be expected to build everything from scratch.

Who are we looking for…

You will be a thoughtful, relational and organised professional with experience of participation, co-production, community involvement or another relevant area of practice. You will be confident building trusting relationships, facilitating groups and
navigating sensitive or complex conversations. You will understand the importance of safeguarding, boundaries, informed consent and emotional wellbeing, and you will be able to work collaboratively with women with lived experience, colleagues and senior leaders.

Direct lived experience is recognised and valued as relevant expertise for the role but is not an essential requirement. Any disclosure of details of direct lived experience will be at the candidates’ own discretion and will not be formal part of the recruitment process. To avoid conflicts of interest, candidates currently receiving support from Beyond the
Streets are not eligible to apply for this role.

If you don’t meet every requirement, we still encourage you to apply - we are committed to supporting learning and development in this role.

Great marketing connects organisational priorities with the people we need to reach. This 9-month maternity-cover role will lead integrated campaigns and high-quality content that build awareness, strengthen trust and support the impact of Southern Hospice Group across our communities.

You will take ownership of campaign planning and delivery across digital, print, events and media, translating priorities from Fundraising, Retail, Clinical Services, the People Team and Corporate Partnerships into audience-led marketing activity. You will balance planned campaigns with emerging organisational needs, making clear choices about where time and resource will have the greatest impact.

Alongside campaign leadership, you will help shape editorial and content planning, developing compelling, accessible content that communicates our impact and supports engagement. You will work closely with Brand, Digital and Creative colleagues to ensure campaigns are joined up, consistent and effective across channels.

You will be a trusted marketing partner to senior and operational stakeholders, using insight and performance data to improve activity and provide clear recommendations. You will also provide day-to-day leadership, coaching and direction to Marketing and Communications Officers and apprentices.

This is a fixed-term role where pace matters. Success will mean quickly building strong relationships, maintaining continuity through maternity cover and delivering measurable campaigns without losing quality, brand discipline or audience focus.

You'll be

You do not need to come from a hospice or charity background. What matters is that you can bring relevant expertise, understand the responsibility attached to our work and use your skills to deliver meaningful, measurable impact.

• Significant experience delivering integrated marketing campaigns from planning through to evaluation.
• Experience developing marketing plans and managing multiple campaigns, stakeholders and deadlines at the same time.
• Strong campaign management and project management skills, with evidence of delivering on time and within budget.
• Excellent copywriting and editing skills, with the ability to turn organisational priorities into clear, compelling audience-focused content.
• Strong stakeholder management and influencing skills, including confidence advising senior colleagues and constructively challenging briefs.
• Experience using audience insight, segmentation and performance data to improve marketing activity and make recommendations.
• A strong understanding of digital marketing, brand management, accessibility and inclusive communications.
• Experience coaching, mentoring or supervising colleagues and creating clear priorities for delivery.
• A practical, collaborative and solutions-focused approach, with the confidence to make sound decisions in a fast-moving environment.
• Alignment with our values: Caring, Connected and Courageous.

Principal Philanthropy Lead 

The Elders

£70,000 per annum

UK-based, hybrid working 

The Elders is seeking an experienced fundraiser to grow and diversify its income (traditionally dominated by large, long-term, unrestricted donations), at an exciting point in the organisation’s history. 

Founded by Nelson Mandela in 2007, The Elders brings together independent global leaders who use their experience, influence and moral authority to work for peace, justice, human rights and a sustainable planet. The Elders’ 20th anniversary in 2027 is an opportunity to help shape the organisation’s next phase of philanthropic support. 

This is a stand-alone, high-impact fundraising role for someone with the experience, ambition and global perspective to build trusted relationships with major donors and other philanthropic partners around the world. 

The role 

Reporting to the Director of Corporate Services and working closely with the Chief Executive and The Elders’ Advisory Council members, you will lead the development and implementation of The Elders’ fundraising strategy, with a particular focus on securing significant unrestricted funding alongside restricted support for specific projects. 

You will: 

 Build strong relationships with existing donors, working closely with Advisory Council members to leverage their networks and knowledge. 

Lead the full fundraising cycle from prospect identification and cultivation through to applications, stewardship and reporting. 

Develop and manage a global pipeline of major donors, including individuals, foundations, donor-advised funds and family offices. (The Elders has never accepted funding from governments or the general public.)

Identify new philanthropic opportunities across different countries and stay abreast of global giving trends, with a focus on geographical diversification of The Elders’ income. 

Develop compelling funding proposals and narratives that communicate the impact of The Elders’ complex international work. 

Manage donor budgets and reporting across multiple currencies. 

Contribute to the organisation’s long-term financial sustainability, including through exploring the possibility of setting up an endowment. 

Represent The Elders at donor meetings and events internationally.  

With the majority of The Elders’ income being unrestricted, you will play an important role in protecting the organisation’s independence and ability to respond to global events. The 20th anniversary in 2027 will also provide exciting opportunities to develop new philanthropic relationships and secure funding for significant initiatives. 

About you 

You will have extensive experience securing major gifts of $500k+, together with a sophisticated understanding of global philanthropy, and the gravitas to represent The Elders with very senior audiences. 

You will bring: 

Significant experience of major donor fundraising across individuals, foundations, donor-advised funds and/or family offices. 

In-depth knowledge of the US philanthropic landscape and strong understanding of European and global philanthropy, including in some Global South countries. 

Experience of cross-border giving and international fundraising, with the confidence and interpersonal skills to build and maintain relationships across cultures and at a senior level. 

A track record of developing fundraising strategies and building long-term donor relationships. 

Strong financial literacy, including managing donor budgets across multiple currencies. 

A flexible, hands-on and collaborative approach, with a commitment to the mission of The Elders. 

Experience of working within diplomacy, advocacy or international affairs would be particularly valuable. 

The opportunity 

This is a rare opportunity to join a highly respected international organisation and make a direct contribution to its financial sustainability and continued ability to address some of the world’s most pressing challenges. 

The role is based in the UK and you must have the right to work in the UK. 

The Elders operate a hybrid working policy, with a high degree of flexibility. Attending the office is based on need not a quota of days, with certain activities best conducted in person. They also hold monthly “in days” when the whole UK team comes together. Aside from these obligations, you would be free to choose the balance between home and The Elders’ London office. International travel and some evening work across time zones will be required. 

To apply, please submit your CV along with a Supporting Statement via the Giving Back Recruitment website.

We welcome applications from candidates from all backgrounds and are committed to an inclusive recruitment process. 

To view the full details of the role and access the appointment brief, please visit the Giving Back Recruitment website.

Closing date: Wednesday 7 October 2026 

First round interviews with Giving Back Recruitment: 13–16 October 2026 

First stage interviews with The Elders: 22 October 2026 

Second stage interviews with The Elders: w/c 2nd November 2026 

For an informal and confidential discussion, please contact Anna Gardet, Director of Executive Search, or Erica Ritchie, Recruitment Consultant, at Giving Back Recruitment.

Who we are

Bipolar UK is the only national charity dedicated to building a better world together for everyone affected by bipolar disorder. For more than 40 years, peer support has been at the heart of everything we do. Through our support services, research and campaign work, we empower thousands of people a month to stay well and we have the ambition to reach many thousands more.

About the role

Our next Chief Executive will lead Bipolar UK through this next stage, building on strong foundations while strengthening how the organisation works. You will drive collaboration, clearer accountability and confident decision-making across our organisation.

Financial sustainability will also be important. We have healthy reserves and have invested significantly in fundraising capability. As our new CEO, you will work with colleagues and trustees to strengthen and diversify sustainable income, develop external relationships and ensure our resources can support greater reach and impact.

You will work closely with our Chair and trustees, building an effective relationship between Board and executive leadership. You will also represent Bipolar UK externally, developing partnerships and increasing understanding of bipolar while ensuring lived experience continues to shape our voice and decisions.

Who we are looking for

You will bring substantial senior leadership experience and the ability to lead across people, resources, strategy and delivery. Previous CEO experience would be valuable given the breadth of the role, although we remain open to leaders who can demonstrate comparable organisation-wide responsibility.

You will understand financial sustainability and income development, know how to build an effective senior team and be comfortable working with an engaged Board. You will bring sound judgement, an inclusive leadership approach and the ability to build trust with different communities and stakeholders.

Experience within charities, mental health or health would be valuable, although we welcome different backgrounds. Direct or indirect lived experience of bipolar or mental health challenges is welcomed, but is not a requirement. What matters is your ability to listen, understand and lead authentically within an organisation shaped by lived experience.

If you connect with Bipolar UK’s work and believe your leadership could help us reach and support many more people, we would be pleased to hear from you.

London Play is looking for an experienced and proactive Network Manager to lead the development of the Wilder Play Network, an ambitious initiative bringing together six adventure playgrounds across London to strengthen their role as community green spaces.

This is an exciting opportunity to work at the intersection of play, community engagement and environmental improvement, supporting organisations that make a real difference to children and communities in some of London's most disadvantaged neighbourhoods.

About the role

As Wilder Play Network Manager, you'll be responsible for building and coordinating a network of partner organisations, supporting collaboration, learning and shared action across the programme.

Working closely with playground staff, local communities and strategic partners, you'll help deliver environmental improvements, support biodiversity projects, coordinate learning opportunities and ensure the programme creates lasting impact.

You'll also play an important role in helping establish the Wilder Play Network as a recognised voice for adventure playgrounds within London's green infrastructure and play sectors.

About you

We're looking for someone who can build strong relationships and bring people together around a shared vision.

You'll have experience managing projects involving multiple stakeholders and be comfortable coordinating activity, monitoring progress and supporting partners to achieve their goals.

You'll also bring:

• Excellent partnership and relationship management skills
• Strong project management and organisational abilities
• Experience working with communities, voluntary organisations or community-led projects
• Strong written and verbal communication skills
• The ability to manage competing priorities and work collaboratively across a range of organisations
• A commitment to equality, inclusion, community action and the value of play

Why join London Play?

London Play is a small but influential charity championing children's right to play and helping create neighbourhoods where outdoor play can thrive.

This is a unique opportunity to contribute to a high-profile programme that combines environmental action, community engagement and children's play, while helping build a stronger future for London's adventure playground sector.

Do you want to be part of a dynamic and innovative fundraising team? Do you want to raise money for some of society’s most pressing challenges and play a key role in an ambitious fundraising and volunteering campaign?

We are looking to recruit a Philanthropy Officer to join us at this very exciting time. The Philanthropy Officer will be responsible for the relationship management of a portfolio of around 100 prospective donors in order to raise funds for a range of key projects. They will be responsible for the entire prospect relationship management process including researching, cultivating, asking and stewarding. 

This role will play an integral part in supporting donations to improve student experience and across key areas of research.

As part of an award-winning team and led by some of the most respected names in higher education fundraising, you’ll get the chance to work across the team and wider university to encourage new donors to make long-term, sustainable and significant £10k plus gifts. You will also have the opportunity to work with our senior team on proposals to top donors enabling you to get experience of working with some of the most successful and experienced major gift fundraisers in the UK Higher Education sector. 

You will be provided with a robust induction and an ongoing training program that will include support from the University as well as expert external providers.

As a Philanthropy Officer you will have responsibility for managing a portfolio of current and prospective donors. You will have the confidence to ask for donations, be a strong communicator, and be passionate about making a difference to some of the biggest challenges the world faces.

The Philanthropy Officer will take ownership of the end-to-end relationship management process of a prospect, from initial research to stewardship activity:

1. Personally manage a portfolio of circa 100 of the University’s (4- and 5-figure) donors and prospective donors, maintaining close relationships with each prospect and integrating them with the University whenever possible to bring the prospective donors to the point where you can ask for philanthropic support.

2. Secure over £100,000 of donation pledges in the first year and develop a sustainable pipeline of prospects and philanthropic income.

3. Demonstrate an understanding that successful fundraising is based on building effective relationships, which match a prospective donor’s philanthropic interest with an area of strength and/or opportunity at the University. Be responsible for the end-to-end relationship management process of your contacts including:

· Identifying new prospective donors from your networks.

· Making the approach and managing a cultivation process, tailored to your prospect.

· Understanding the University’s campaign priorities and bringing them to life for individual supporters. through various communication channels.

· Asking confidently, passionately and effectively for key priorities.

· Building long-term relationships that are centred on the donor, including maximising volunteering opportunities where appropriate.

· Stewarding the donor once a gift is made, ensuring the individual remains connected to the University, the project, and the impact which they have made.

4. Responsible for adhering to relevant fundraising regulation and GDPR whilst ensuring fundraising processes are ethical and that due diligence is undertaken as necessary.

5. Deliver against set targets including money raised, asks made, meetings secured and gift close rate.

6. Communicate effectively with prospects, donors, volunteers, alumni, academics, researchers and businesses using a wide range of communication skills.

7. Communicate effectively with prospects and donors by phone, email, LinkedIn, letter and face-to-face.

8. Work internally with academics to showcase projects to potential donors and work with colleagues across the university to bring gifts to fruition.

9. Work closely with the Volunteering, Events, Campaign Management, Donor Experience, Regular Giving and Legacy Teams to maximise opportunities for collaboration with prospective donors.

10. Working in partnership with other fundraisers and members of DARO including sharing best practice and ensuring prospect development by playing in senior stakeholders at the right time.

11. Use Blackbaud CRM to record meetings and proposals effectively to allow accurate performance monitoring and reporting.

12. Take ownership of all processes and communications in relation to your prospects to include writing proposals, first approach communication, thank you letters and gift paperwork as appropriate.

13. Work with the Philanthropic Finance Team to ensure pledges are fulfilled and donations are correctly managed.

14. Being familiar with methods of tax efficient giving in the UK.

15. Seeking out opportunities for professional development.

16.  Fosters a fair and equitable workplace for all staff.

17.  Supports the University’s sustainability agenda through resource efficient working.

18.  Any other duties commensurate with the grade.

The Youth Adventure Trust is a youth development charity working with vulnerable young people aged 11 to 16 years old from Somerset, Wiltshire and Swindon. Our outdoor activity based YAT Adventure Programme enables young people to challenge themselves, experience success, learn to go beyond their own expectations and grow in confidence. Through a series of residential camps and day activities they are able to build resilience, self esteem and develop social and life skills. The YAT Resilience Programme works to the same outcomes through a year long programme of monthly activities, home-based challenges and reflective practice. Our Mentoring Programme works with those young people in need of some additional individualised support at the end of our other programmes. The Trust’s Bursary Programme is open to all those young people who have completed an initial programme, in order to assist their next steps into further activities. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part. 

The Role

We are looking for an experienced, dynamic and motivated Programme Manager to support, deliver and manage our outdoor based development programmes. 

Responsibilities will include:

• Acting as the key point of contact to organise, deliver and oversee the programme to a group of young people, including managing and supporting activity days and residential adventures throughout the year.

• Recruiting young people to the programme, working in collaboration with our referral partners including schools and other organisations, ensuring all involved have an excellent understanding, relationship and experience with the Youth Adventure Trust.

• Working in partnership with the young people’s families to promote full attendance, effective participation and ensure they have all the information they require. 

• Carrying out direct work with young people to help support their needs and fulfil the Youth Adventure Trust’s aims.

• Providing ongoing feedback to young people, parents, carers and schools.

• Supporting the effective monitoring of the programme and measurement of young people’s developmental outcomes.

• Working with the Mentoring Managers to select and support young people moving on to the Mentoring Programme, and promote take up of the Bursary Programme. 

• Ensuring the highest standards of support, safety and safeguarding across the programme and all aspects of the Youth Adventure Trust’s work.

• Completing the day-to-day administration and management of the programme. This will include maintaining a database, producing written communications and reports, information leaflets, website updates, budget monitoring, booking and negotiating with providers, and an array of detailed record keeping.

• Contributing to organisational planning and development, including supporting the development of further opportunities for young people. 

• Supporting the fundraising team through providing feedback, reports or event support.

You will also;

• Be involved in sector networking and awareness raising on behalf of the Trust.

• Act as an ambassador for the Youth Adventure Trust at all times.

The post is subject to a six months’ probationary period.

The Candidate

To be up to the challenge you’ll need an excellent understanding and a proven track record of relevant experience working with vulnerable young people. You’ll need demonstrable skills at building effective relationships with young people, parents/carers and professional organisations. You’ll need strong influencing and motivational skills; the capacity to get the best out of people and confidently deal with issues and challenges. You’ll be an excellent communicator, planner and problem solver, a strong team player and an exemplary role model. 

We need someone with:- 

• Commitment to safeguarding and dedication to promoting the welfare of young people.

• Relevant experience of managing young people, preferably in activity based and outdoor environments, as well as away from this.

• Experience in working in partnership with other professional organisations and parents/carers.

• Strong leadership and team skills to motivate, support and work alongside a team of volunteers, activity instructors and logistics staff. 

• Self-motivation with the ability to work on their own initiative to plan and manage their workload.

• Strong IT skills including experience of MS Office, web based platforms and databases.

• Excellent administrative skills and a methodical and thorough approach.

• The ability to perform well and problem solve in high-stress and changing situations. Ability to be flexible and dynamic in approach.

• Excellent communication and interpersonal skills.

• A positive attitude, high energy and enthusiasm for the work of the Youth Adventure Trust; an understanding of the positive impact outdoor adventure can have on vulnerable young people, and a desire to help inspire young lives.

In addition:-

• The ability to work flexible hours, evenings and weekends as required is essential - the role includes attending occasional trips staying away from home, and monthly weekend days working on activities. If you are looking for a predictable 9-5 work environment, this won’t be the right fit.

• The role is home-based, located in or with close proximity to Wiltshire and Somerset

• A full current driving licence and access to your own vehicle is required.

Safer Recruitment

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. 

Please be advised;

• a satisfactory Enhanced DBS Disclosure with Children’s Barred List will be required for this post;

• we will seek references on shortlisted candidates before interview, and may approach previous employers for information to verify particular experience or qualifications;

• if the applicant is shortlisted, any relevant issues arising from his or her references or application will be taken up at interview; 

• in accordance with due diligence checks, online searches may be conducted as part of the selection process on shortlisted candidates;

• if the applicant is currently working with children, on either a paid or voluntary basis, his or her current employer will be asked about disciplinary offences relating to children, including any in which the penalty is “time expired” (e.g. where a warning could no longer be taken into account in any new disciplinary hearing), and whether the applicant has been the subject of any child protection concerns, and if so, the outcome of any enquiry or disciplinary procedure. If the applicant is not currently working with children but has done so in the past, then contact will be made with that employer who will be asked about these issues; and 

• applicants should note that providing false information is an offence and could result in the application being rejected, or dismissal if the applicant has been selected, and possible referral to the police.

Please review our Safeguarding Policy available on our website.

How to Apply

Please complete the Application Form which includes the opportunity to outline why you think you are suitable for this role, making specific reference to the Role and Candidate Specifications above.

The Application Form should be returned to:

Abigail Hinds, Operations Coordinator 

Applications Closing Date: Friday 9th October at 9am

Shortlisted candidates will be notified by 5pm on Friday 9th October

Interview Date: Thursday 15th October, Frome, Somerset

A second interview will be held for selected candidates on Tuesday 27th October in the Wiltshire area. 

The Youth Adventure Trust sincerely thanks all those who apply, however only those considered for an interview will be contacted.

As an Officer in ImpactEd Evaluation you will project manage evaluation partnerships with schools, trusts and education organisations, from Theory of Change and evaluation design through data collection and analysis to reporting, with the support of a project sponsor. You will work directly with partners, keep projects on track and in scope, and help partners understand and act on what their data is telling them.

We are open to a range of experience and backgrounds. Prior experience in any of consultancy and partnership management, data analysis and report writing, research and evaluation, or the UK education system is likely to be particularly useful. What matters most is a curiosity about what works for young people and the discipline to get things done well.

Officers lead the delivery of specific projects and engagements with support, contribute to revenue generation and service delivery, and mentor junior colleagues.

Partnerships and delivery Project manage evaluation partnerships, coordinating delivery and often leading much of it, with support from a project sponsor. Drive partnerships forward through proactive communication and follow-up, build partner buy-in by involving different stakeholders, and manage scope and the risk of over- or under-delivery.

Evaluation design Facilitate evaluation design with partners: create Theories of Change, design research questions, identify outcome measures and measurement tools, and bring these together in an evaluation framework.

Data collection and analysis Identify suitable approaches to recruiting research participants and facilitate quantitative and qualitative data collection (surveys, existing school data, focus groups and interviews), using our School Impact Platform. Carry out simple inferential statistics independently and more advanced analysis with support, including the data cleaning and matching needed to get data ready.

Reporting and insight Engage with partners to understand the context and purpose of a report and agree the output accordingly. Synthesise the key messages from a complex set of data and report them in an accessible, concise way that fits the partner's context and helps them act.

Colleagues, practice and Group Plan and manage your time, give and act on constructive feedback, communicate openly about progress and blockers, and mentor junior colleagues. There is no direct business development target, but you will contribute to proposals and renewals, and take part in Group-wide work, residentials and professional development.

Residential & Commercial Property Manager

Hours: Minimum of 37.5 hours per week, normally Monday to Friday. Due to the nature of the role the working pattern may occasionally change to include evenings, weekends and Public Holidays, with reasonable notice provided or by prior agreement. This may be to support property inspections, tenant matters, or other operational requirements for example. TOIL will be provided for additional planned evening or weekend working in accordance with departmental arrangements.

Normal start and finish times may be reasonably adjusted with reasonable notice to meet operational requirements.

The role requires regular travel across the property portfolio and occasional travel to St James's Place, London, and other locations as required.

The Role

The Property Department is responsible for the facilities management and maintenance of the historic, residential and commercial properties belonging to the Rothschild Foundation and National Trust, including Waddesdon Manor, The Stables, Windmill Hill, the Five Arrows Hotel, The Bow, The Dairy, commercial and residential properties and various other smaller outbuildings, staff houses and general infrastructure.

The department is led by the Head of Property & Facilities Management, supported by the Facilities & Maintenance Manager, Residential & Commercial Property Manager and a team of skilled trade technicians, general facilities & maintenance operatives, grounds assistants and administrative and data support staff.

The Residential & Commercial Property Manager is responsible for the effective management, performance and development of the Rothschild Foundation's residential and commercial property portfolio, working within the strategic direction set by the Head of Property & Facilities Management.

What you will do

The role is responsible for maintaining high standards of landlord and property management, supporting optimal occupancy and rental income, ensuring appropriate legal and regulatory compliance, and providing a professional and responsive service to tenants and internal stakeholders.

The postholder line manages the Lettings Administrator and works closely with the Facilities & Maintenance Manager, Facilities & Maintenance Administrator, Property & Systems Data Lead, Finance and HR to ensure the effective management of the portfolio.

Key Responsibilities include but are not limited to:

Portfolio Management & Strategy

• Work with the Head of Property & Facilities Management to develop and deliver the long-term strategy for the residential and commercial property portfolio.
• Manage the day-to-day performance of the residential and commercial portfolio, ensuring properties are managed effectively, professionally and in accordance with organisational objectives.
• Maintain oversight of occupancy, voids, rental performance and emerging portfolio risks, providing regular information and recommendations to the Head of Property & Facilities Management.
• Identify opportunities to improve the performance, condition, use and value of the portfolio and make recommendations for investment or improvement.
• Support property acquisitions, disposals, lease renewals and other portfolio changes as required, working with appropriate professional advisers.
• Prepare and contribute to relevant budgets, forecasts and longer-term property plans and monitor expenditure and income against agreed targets.

Residential Lettings & Tenancy Management

• Provide management oversight of the full residential lettings and tenancy lifecycle, ensuring properties are marketed, let and managed efficiently and in accordance with organisational policy and legal requirements.
• Line manage the Lettings Administrator, providing clear direction, regular one-to-one meetings, performance management, development support and appropriate oversight of workload and priorities.
• Ensure appropriate processes are in place for marketing, viewings, referencing, tenancy documentation, inventories, rent reviews, renewals, tenancy changes and check-out arrangements.
• Review recommendations relating to prospective tenants, rental values and tenancy arrangements and approve or escalate decisions in accordance with delegated authority.
• Maintain oversight of rent collection and arrears, working closely with Finance and ensuring concerns are identified and escalated promptly.
• Ensure tenant queries, complaints and tenancy-management matters are handled promptly, professionally and consistently.
• Maintain appropriate oversight of void properties and coordinate with Facilities & Maintenance colleagues to agree required works and support timely re-letting.

Staff Accommodation

• Provide property-management oversight of the organisation's staff accommodation portfolio, working closely with the Director of People and HR Department.
• Ensure the Lettings Administrator provides effective administration of staff accommodation, including Manor flats, National Trust Key Representative housing, Pathways Programme accommodation and other short-term or emergency accommodation.
• Ensure property, landlord, occupancy and compliance requirements relating to staff accommodation are appropriately managed.
• Work with the Director of People and/or Head of Property & Facilities Management on staff accommodation matters, recognising that employment-related eligibility, approvals, rental concessions and associated policy decisions sit outside the Lettings Administrator role and are determined in accordance with organisational policy.

Commercial Property Management

• Manage the day-to-day administration and performance of the commercial property portfolio, maintaining appropriate records of leases, licences, rent reviews, renewals and other key dates.
• Build and maintain effective relationships with commercial tenants and occupiers and act as a key point of contact for property-management matters.
• Coordinate lease events, rent reviews and other commercial property matters with external agents, valuers, solicitors and other professional advisers as required.
• Monitor rental performance, arrears, lease compliance and emerging risks and make recommendations to the Head of Property & Facilities Management.
• Support the effective management of commercial properties including the Five Arrows Hotel and The Bow where relevant to the landlord/property-management responsibilities of the Foundation.

Property Maintenance & Condition

• Work in close partnership with the Facilities & Maintenance Manager to agree priorities, capacity and workflows for planned and reactive works across the residential and commercial portfolio, balancing property and tenant requirements with available Facilities & Maintenance resources and wider departmental priorities.
• Agree appropriate timescales for works with the Facilities & Maintenance Manager before commitments are made to tenants or other stakeholders, and ensure priorities are reviewed where operational demands or available capacity change.
• Provide the Facilities & Maintenance Manager with relevant property, tenancy and access information to support effective planning and allocation of work.
• Maintain appropriate oversight of outstanding residential and commercial property works, working with the Facilities & Maintenance Manager and Facilities & Maintenance Administrator to ensure progress is communicated effectively to tenants and other stakeholders.
• Monitor property condition and identify emerging repair, investment or compliance requirements, escalating significant issues to the Head of Property & Facilities Management.
• Support property inspections, condition reviews and programmes of improvement as required.
• Escalate competing priorities, significant capacity constraints or unresolved issues to the Head of Property & Facilities Management where agreement cannot reasonably be reached.

Compliance & Risk

• Ensure the residential and commercial portfolio is managed in accordance with applicable landlord, property, housing and tenancy legislation and regulatory requirements.
• Maintain oversight of relevant property and tenancy compliance records, working closely with the Property & Systems Data Lead and Facilities & Maintenance colleagues to ensure information is accurate and up to date.
• Ensure appropriate processes are maintained for statutory and landlord requirements, including relevant safety certification, tenancy documentation, deposit and occupancy requirements where applicable.
• Keep abreast of changes in residential and commercial property legislation and good practice and advise the Head of Property & Facilities Management on implications for the portfolio.
• Identify, assess and escalate property-management risks and support the implementation of appropriate controls and mitigations.
• Work with the Facilities & Maintenance Manager and Health & Safety Manager to ensure responsibilities for property compliance, maintenance compliance and health and safety are clearly coordinated.

Stakeholder & Professional Relationships

• Develop and maintain positive and professional relationships with residential and commercial tenants, prospective tenants and occupiers.
• Work collaboratively with the Head of Property & Facilities Management, Facilities & Maintenance Manager, Facilities & Maintenance Administrator, Property & Systems Data Lead, Finance, HR and other internal stakeholders.
• Build and maintain effective relationships with external agents, valuers, solicitors, local authorities, contractors and other professional advisers.
• Represent the Rothschild Foundation professionally in property-management discussions and negotiations within the authority delegated to the role.
• Prepare reports, updates and property information for the Head of Property & Facilities Management and other stakeholders as required.
• Undertake occasional travel to St James's Place, London, and other locations as required in connection with the responsibilities of the role.

You will be a great fit if:

You’re a confident communicator and supportive manager who uses their judgement to identify risks and know when to seek advice or escalate issues. You’re an experienced residential property professional who enjoys managing lettings and tenancies, and navigating property legislation and compliance with confidence. You’re commercially minded and organised, with a good understanding of property maintenance, budgets and rental performance.

Your areas of knowledge and expertise that matter for this role: 

Essential

• Demonstrable experience of residential property management and the management of lettings and tenancies.
• Strong working knowledge of residential landlord and tenancy requirements and relevant property legislation.
• Experience of managing a varied property workload, including tenant relationships, rent reviews, compliance and property-management processes.
• Experience of supervising or line managing others.
• Good understanding of property maintenance and experience of working collaboratively with maintenance or facilities professionals to prioritise and coordinate works.
• Strong financial and commercial awareness, including the ability to monitor rental performance, budgets and value for money.
• Excellent organisational skills and the ability to manage competing priorities, deadlines and a varied workload.
• Strong written and verbal communication skills and the ability to build effective relationships with tenants, colleagues, contractors and professional advisers.
• Good judgement and the ability to identify risk, make recommendations and escalate matters appropriately.
• Strong IT skills and confidence using property-management systems and standard business applications.
• A full UK driving licence is essential.

Desirable

• Experience of commercial property management, including leases, licences, rent reviews and lease events.
• Experience of managing a mixed residential and commercial property portfolio.
• Experience within a rural estate, heritage, charity or similarly complex multi-use environment.
• A relevant professional property qualification or membership, for example ARLA Propertymark, RICS or equivalent.
• Experience of staff, tied or other employer-provided accommodation.
• Experience of working with historic or listed properties.

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation (LWF) continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 490,000 people and winning over £4bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. 

Purpose 

At Citizens UK (CUK), our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

Main Responsibilities 

As the Data and Membership Officer for the Living Wage Foundation (LWF), you will play a pivotal role in supporting the smooth running of our internal processes and supporting our network of nearly 17,000 accredited Living Wage employers. Your responsibilities will span data management, customer service, finance administration, and team support. You will contribute to effective data management by supporting system updates, maintaining high-quality records on platforms such as Salesforce and ActOn, and generating reports for use by senior management.

Additionally, you will coordinate the administration and reconciliation of credit card payments and act as a liaison between the CUK Finance and LWF teams. In the area of customer service, you will manage our Employer support email inbox, respond to queries, and escalate complex issues as needed. You will also be responsible for updating internal systems, supporting merchandise and branding requests, and representing the Foundation in both written and verbal correspondence. Team support duties will include arranging logistics for team events, providing occasional administrative assistance to senior leadership, and ensuring internal handbooks and guidance remain current.  Throughout all areas of your work, you will collaborate closely with colleagues across the LWF Team to ensure we meet the needs and expectations of our employer network and other key stakeholders. 

Working as the Data and Membership Officer for the Living Wage Foundation, reporting to Senior Data and Insight Manager (LWF Operations and Insight team) your main responsibilities will include: 

Project Management 

• Support LWF team with good data management, reviewing employer pipeline numbers, reporting to Senior Management Team (SMT) when there are issues or delays. 

• Clean employer data, escalating complex issues to relevant colleagues. 

• Support the Senior Data and Insight Manager to maintain high-quality data across our systems, including Salesforce (CRM) and ActOn (marketing email platform). 

• Support the Operations and Insight Team with testing and implementation of new systems and processes. 

Learning and expertise 

• Keep internal handbooks and guidance up to date with ways of working practices, systems and policies, working with the LWF team to consider and implement improvements to make LWF an efficient and positive place of work. 

• Create and share basic reports from Salesforce for use by the team and SMT. 

Communications 

• Represent the Living Wage Foundation coherently in writing and verbally. 

• Work collaboratively with the team and across Citizens UK to ensure that we are meeting the customer service expectations of our employer network and stakeholders. 

Develop and manage external relationships 

• Manage our Accreditation Inbox, including responding to simple accreditation or form questions, and escalating more complex questions where necessary in a timely and helpful manner. 

• Update Moneypenny (LWF switchboard) on team changes, holidays etc. Receive and respond to general enquiries received through the switchboard. 

• Support on Employer Merchandise and branding requests where required, ensuring timely delivery and clear correspondence.

Develop and manage internal relationships 

• With Operations & Data Officer, support the LWF team to book items in and out of LWF merchandise library. 

• Arrange logistics for LWF all staff Away Day.

• Provide Senior Leadership Team (SLT) with occasional administrative support including booking travel, rooms, and making purchases when necessary. 

Income and resources 

• Coordinate the administration and reconciliation of credit card payments. 

• Liaise between CUK Finance team and LWF team, ensuring each team is updated on processes and working cross-team to ensure good communication. 

• Administration of LWF Away Day budget. 

Contribute towards Citizens UK’s strategic objectives 

• Responsibility for delivering agreed areas of the Foundation’s work plan.

• Work collaboratively with the LWF team and across Citizens UK to ensure that we are meeting the expectations of our network and stakeholders.

• Display self-awareness of DEI issues and good practice, considering impact on direct reports and stakeholders.

• Understand how your role contributes to the purpose of the Foundation and the core mission of Citizens UK.

• Implement Citizens UK’s and the Foundation policies, procedures, and values in own work and that of the team. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

• Professional certification in project management, administration, finance (D) 

Experience 

• Previous experience supporting data management and reporting, ideally using CRM systems such as Salesforce (E) 

• Prior experience in customer service or stakeholder engagement (E) 

• Experience working in a team-based office environment (E) 

• Experience in finance administration, including credit card administration and budget management (E) 

• Experience with cross-team liaison or project coordination (D) 

Key skills and knowledge 

• Strong organisational skills with the ability to manage multiple tasks and meet deadlines (E) 

• Excellent written and verbal communication skills, with the ability to respond professionally to internal and external queries (E) 

• Proficiency in Microsoft Office and familiarity with CRM and data management systems (E) 

• Attention to detail and accuracy in handling financial and data-related tasks (E) 

• Ability to produce and analyse basic reports (E) 

• Understanding of confidentiality and data protection principles (E) 

Personal qualities & values 

• A proactive self-starter, able to work independently and take initiative (E) 

• Collaborative and able to work effectively as part of a diverse team (E) 

• Flexible and adaptable, willing to support a range of operational needs (E) 

• Committed to the mission and values of the Living Wage Foundation and Citizens UK (E) 

• Willingness to learn new systems and processes, and to support continuous improvement (E) 

• Positive, professional attitude and commitment to high-quality service (E) 

Interview date: 21-22 October 2026