Event coordinator jobs

As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.

The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.

You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.

This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of  fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.

The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the  Supporter Care Manager.

Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies

Key Responsibilities

Supporter Enquiries & Communication

• Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
• Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
• Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
• Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
• Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
• Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.

Donation Processing & Database Management

• Process donations received over the phone, ensuring secure handling and accurate entry into the database.
• Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
• Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
• Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy

Process Management & Operational Support

• Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
• Use mapping tools like Mural and Visio to visually present processes.
• Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
• Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
• Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.

Insights, Reporting & Continuous Improvement

• Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
• Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
• Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.

Collaboration & Cross-Team Working

• Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
• Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
• Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
• Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.

Charity Representation & Team Culture

• Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
• Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
• Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
• Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
• Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
• Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, Knowledge and Expertise

Skills, Abilities, and Attributes

• Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
• Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
• Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
• Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
• Sensitivity and discretion when handling delicate requests
• Complaint handling and de-escalation skills
• Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
• Accuracy and attention to detail 
• A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
• Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
• Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
• Commitment to diversity, equity, and inclusion
• Self-motivation and ownership of professional development

Knowledge, Experience, and Qualifications

• Experience in a customer service role within a busy team environment
• Experience managing high volumes of calls and emails
• Understanding of complaints handling procedures and service level agreements
• Experience using a CRM database, ideally Raiser’s Edge or Salesforce 
• Experience managing administrative or financial processes securely and accurately
• Experience working with or managing relationships with third-party agencies 
• Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
• • Experience working cross-functionally with teams 
• Experience contributing to reporting and performance metrics

Benefits

• Contributory Pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Frazzled is a mental health and wellbeing charity founded by Ruby Wax OBE. We provide free, facilitated peer support meetings for people feeling overwhelmed by the stresses of modern life.

Our online and face-to-face meetings offer a safe, confidential and non-judgemental space where people can share openly, listen to others and feel heard. Everything we do is underpinned by high-quality volunteer facilitation, thoughtful training and a supportive community.

As we continue to grow, we're looking for an organised, compassionate and proactive Programme Coordinator to help deliver and develop our programme of peer support meetings, while ensuring our volunteers feel confident, supported and connected.

Purpose of the role

The Programme Coordinator is responsible for the day-to-day coordination of Frazzled's online and face-to-face peer support programme.

Working closely with the Head of Programmes, you'll oversee Frazzled’s meeting schedules, recruit and support volunteer facilitators, coordinate training and onboarding, carry out regular observations and contribute to the continuous improvement of our programme. You'll play a key role in ensuring our services are delivered safely, consistently and in line with the Frazzled model.

This is a varied hands-on role that combines excellent organisation with relationship building, volunteer development and continuous improvement. You'll be equally comfortable organising complex schedules, supporting volunteers through challenging situations and contributing ideas that help our programmes continue to grow while staying true to what makes Frazzled unique.

Frazzled runs meetings from early morning until late evening, seven days a week. As a core part of this role involves observing and supporting facilitators as issues arise, some evening and weekend work will therefore be required as well as regular travel to our face-to-face sites across England.

We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times. 

Key Responsibilities

Programme Coordination

• Coordinate the delivery of Frazzled's programme of online and face-to-face peer support meetings.

• Manage facilitator schedules, ensuring meetings are appropriately staffed and volunteers are well supported.

• Respond to day-to-day operational issues and work with colleagues to resolve them effectively.

• Coordinate new or one-off themed meetings and support the ongoing development of existing programmes.

• Maintain accurate programme records, schedules and systems.

Volunteer Recruitment and Support

• Coordinate the recruitment and selection of volunteer facilitators.

• Manage volunteer onboarding, including DBS checks, induction, training administration and access to systems.

• Build positive relationships with volunteers, providing regular communication, encouragement and practical support.

• Coordinate volunteer meetings, communications and other opportunities for connection and development.

Training, Coaching and Quality Assurance

• Design, coordinate and deliver engaging facilitator training, refresher sessions and development workshops that bring the Frazzled model to life through discussion, reflection and practical learning.

• Carry out regular facilitator observations, both online and in person, providing thoughtful and constructive feedback.

• Support volunteers to develop their confidence, skills and understanding of the Frazzled model.

• Identify and respond appropriately to safeguarding, wellbeing or performance concerns, escalating where necessary.

• Help maintain the quality, consistency and integrity of all Frazzled meetings.

Programme Development

• Contribute to the ongoing development of Frazzled's programme, systems and volunteer experience.

• Review feedback, observations and programme data to identify opportunities for improvement.

• Help develop resources, guidance and processes that support volunteers and improve programme delivery.

• Help promote Frazzled sessions, both face to face and online.

• Contribute ideas for new initiatives, projects and ways of working as Frazzled continues to grow.

Team Contribution

• Work collaboratively with colleagues across the organisation to deliver high-quality programmes.

• Manage the volunteer and public inbox

• Support organisational projects and events where appropriate.

• Contribute positively to a small, flexible team, taking ownership of work and supporting others when needed.

Person Specification

Essential

We're looking for someone who has:

• Experience coordinating programmes, projects or services.

• Experience recruiting, supporting or managing volunteers, staff or facilitators.

• Experience delivering or coordinating training, workshops or learning activities.

• Exceptional organisational skills, with the ability to manage multiple priorities and competing deadlines.

• Strong interpersonal skills and the ability to build trusting relationships with a wide range of people.

• Confidence giving kind, constructive feedback and having sensitive conversations when needed.

• Good judgement, emotional intelligence and the ability to handle confidential information appropriately.

• Experience improving systems, processes or ways of working.

• Confidence using digital systems including Zoom, Google Workspace and online scheduling tools.

• A commitment to Frazzled's values and an understanding of the importance of peer support, inclusion and psychological safety.

Desirable

• Experience working within the charity, mental health or wellbeing sector.

• Experience coordinating or supporting volunteers.

• Experience facilitating groups or delivering training.

• Knowledge of safeguarding in a community or volunteer setting.

• Experience using data and feedback to improve services.

• Understanding of coaching, learning and development or reflective practice.

Help shape the next generation of Anglican advocates through a unique global programme of training, mentoring and action. Join the Anglican Communion Office to establish the Young Adult Anglican Advocacy Programme a hybrid training and mentoring scheme. The initiative will give selected young adults access to a year-long programme of online training modules, mentoring opportunities and in-person attendance at UN events, to equip them to advocate for social and political change in their own context and in line with their faith. The focus of this three-year role is to create a thriving alumni network who can work for change worldwide.

Annually:

• Work with the Anglican Communion Advocacy team and other stakeholders, including the Public Engagement Team, to invite applications to the programme.
• Shortlist candidates and arrange interviews. Organise online training modules.
• Organise travel, accommodation and participation in UN events.
• Work with Anglican Communion Public Engagement team to share stories from the programme.
• Gather feedback through monitoring and evaluation systems.

In the first year:

• Work with stakeholders across the Anglican Communion to finalise teaching content.
• Liaise with civil society and church groups to ensure good coordination with their advocacy programmes.
• Establish simple monitoring and evaluation systems to gauge programme effectiveness.
• Develop recruitment, marketing and event attendance processes for first participants.

In the second year:

• Establish processes to ensure the programme runs smoothly on an annual basis.

In the third year:

• Arrange pattern of regular meetings for programme alumni.
• Work with stakeholders on programme development for future years.

Nightstop Coordinator

If you’re ready to make a real difference and thrive in a team that supports your growth, we’d love you to join us.

Location: Sherborne House, London

Salary: £31,443 per annum

Closing date: 9th August 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Nightstop Coordinator – London

Help young people facing homelessness find a safe place to stay and a pathway to a brighter future.

As a Nightstop Coordinator, you'll be at the heart of a life-changing service—assessing referrals, coordinating emergency placements, supporting young people into longer-term accommodation, and ensuring the safety and wellbeing of guests and volunteer hosts.

We're looking for a proactive and compassionate professional with experience supporting vulnerable people, strong safeguarding and risk assessment skills, and the ability to build positive relationships with partners, volunteers, and young people. You'll also recruit, train, and support volunteer hosts while promoting the service across local communities.

Join an inclusive, values-led organisation that believes in the potential of every person. If you're organised, resilient, and motivated to make a real impact on young people's lives, we'd love to hear from you.

Please note that this job opportunity is offered as a full-time (37.5 hours per week), permanent role.

In this role, you will:

Supporting Young People

• Act as the first point of contact for people experiencing homelessness and referral partners, providing advice and signposting

• Conduct needs and risk assessments with potential Nightstop guests

• Coordinate and manage the logistics of each placement with volunteer hosts

• Work proactively with guests and partner agencies to identify longer-term accommodation options

• Provide ongoing support to guests and volunteers, including participation in a 24-hour on-call rota

• Ensure the safety and wellbeing of all guests and volunteers at all times

• Comply with data protection and information-sharing protocols

• Lead on safeguarding actions to protect people with an identified risk

Volunteer Recruitment, Promotion and Engagement

• Promote volunteer opportunities through community networks, local organisations, and online platforms

• Recruit and onboard volunteer hosts in line with safer recruitment practices, including interviews, references, DBS checks, and travelling to complete home assessments in line with lone working procedures

• Assess and make recommendations on applicants’ suitability and contribute to decision-making processes

• Deliver training, supervision, forums, celebration events and ongoing support to volunteers

• Build strong relationships with hosts to support retention, motivation, and engagement

• Act as a key point of contact for volunteers, providing guidance and problem-solving support

• Maintain regular communication with volunteers, including updates, development opportunities, and networking events

Marketing and Stakeholder Management

• Develop and maintain effective partnerships with statutory and voluntary sector organisations

• Work collaboratively with partners to support young people’s outcomes

• Arrange and attend community events and meetings to promote the Nightstop service

• Represent the organisation confidently, speaking clearly and effectively about youth homelessness and the impact of the service

• Support development of client and volunteer stories for communications and fundraising

• Proactively promote the Nightstop service to engage our wider communities, delivering awareness sessions encouraging volunteer engagement

Administration

• Maintain accurate and up-to-date records for all guests and volunteers

• Contribute to monitoring, reporting, and data collection

• Support financial processes, including payments and record-keeping

Other

• Work collaboratively and effectively as part of the wider team with regular travel nationally for team meetings

• Actively participate in regular supervision, appraisals, caseload reviews and team meetings with your line manager and the wider team

• Work within the principles of Trauma Informed Practices, and apply this to your daily work young people, volunteers and also within the team

• Participate in an on-call rota, including evenings and weekends (additional on-call allowance is paid)

• Provide out-of-hours support when required

• Undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager

About You

When completing your application form please address all the points set out below.

Knowledge and Experience

• Experience of working with vulnerable people or those experiencing homelessness and the challenges they face

• Experience of managing volunteers, including promoting opportunities, recruitment, onboarding and retention in line with safer recruitment practices

• Knowledge of housing and homelessness legislation, including welfare entitlements

• Experience of completing and implementing risk assessments

• Strong understanding and experience of implementing safeguarding principles and procedures

Skills and Abilities

• Excellent communication skills both in person and remotely including the ability to deliver training to volunteers, present to a variety of audiences and speak publicly

• Strong organisational and administrative skills, with the ability to manage competing priorities

• Ability to work both independently and as part of a dispersed national team

• Experience of working collaboratively with internal and external stakeholders

• Confident use of IT systems, including databases, Google Workspace, and Microsoft Office

• Ability to work under pressure and respond effectively to changing demands

• Ability to maintain professional boundaries and promote this in others

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

• Title: Schools & Groups Coordinator 
• Location: Manchester (Hybrid)
• Contract: Term time only (Permanent) – pro rata (in line with the Local 
  Authority school term times). 
• Hours: 35 hours weekly (variable)
• Salary: £31,086 pro rata (39 weeks: £23,315 per annum), plus holiday pay
• Holidays: 25 days per annum pro rata, in addition, and 8 bank holidays pro rata. As a term time employee, this leave entitlement is paid, rather than taken.
• Reporting to: Delivery Manager (North) 
• Other: This post is restricted to applicants who identify as women. This is a Genuine Occupational Requirement (GOR) under the Equality Act 2010, reflecting the nature of the role, our safeguarding responsibilities, and the needs and lived  experiences of the girls and young women we support. 
• Closing Date: Midnight on Sunday 2nd August 2026

About GFS

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. 

We achieve this by providing groups where girls and young women build friendships, gain confidence, and learn that they are unstoppable. 

We create a programme of activities designed to develop confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a single gender space. We prioritise working in areas of disadvantage. 

About the job 

GFS is entering a new bold and ambitious strategic period; we intend to significantly grow the number of girls we are supporting across the UK, ensuring more girls feel free to be themselves and are proud of who they are. Building on our long-standing community delivery model and our schools programme in Manchester and London, we are seeking a school and groups coordinator to coordinate local GFS activities and support the growth of GFS in Manchester. 

Full information about the role, person specification, and application process can be found in the JDPS and Job Pack.

To apply for a role at GFS, please submit the following: 

• An anonymised CV (please remove your name, contact details, and any other personal  identifying information). 
• An anonymised Application Form (please remove your name and any other personal identifying information). 
• Diversity Monitoring Form (optional)
• When submitting your application, please include your full name, contact details and location in the body of your email, rather than within the anonymised documents. 
• Please send these documents to our recruitment team - email found in the JDPS doc. 
• Closing Date: Midnight on Sunday 2nd August 2026

If you require any adjustments to support your application or the interview process, please let us
know — we’re very happy to help

Nightstop Coordinator

If you’re ready to make a real difference and thrive in a team that supports your growth, we’d love you to join the team.

Location: Manchester - Nightstop

Salary: £30,943 per annum

Closing date: 12th August 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Nightstop Coordinator – Greater Manchester

Help young people facing homelessness find a safe place to stay and a pathway to a brighter future.

As a Nightstop Coordinator, you'll be at the heart of a life-changing service—assessing referrals, coordinating emergency placements, supporting young people into longer-term accommodation, and ensuring the safety and wellbeing of guests and volunteer hosts.

We're looking for a proactive and compassionate professional with experience supporting vulnerable people, strong safeguarding and risk assessment skills, and the ability to build positive relationships with partners, volunteers, and young people. You'll also recruit, train, and support volunteer hosts while promoting the service across local communities.

Join an inclusive, values-led organisation that believes in the potential of every person. If you're organised, resilient, and motivated to make a real impact on young people's lives, we'd love to hear from you.

Please note that this job opportunity is offered as a full-time (37.5 hours per week), permanent role.

In this role, you will:

Supporting Young People

• Act as the first point of contact for people experiencing homelessness and referral partners, providing advice and signposting

• Conduct needs and risk assessments with potential Nightstop guests

• Coordinate and manage the logistics of each placement with volunteer hosts

• Work proactively with guests and partner agencies to identify longer-term accommodation options

• Provide ongoing support to guests and volunteers, including participation in a 24-hour on-call rota

• Ensure the safety and wellbeing of all guests and volunteers at all times

• Comply with data protection and information-sharing protocols

• Lead on safeguarding actions to protect people with an identified risk

Volunteer Recruitment, Promotion and Engagement

• Promote volunteer opportunities through community networks, local organisations, and online platforms

• Recruit and onboard volunteer hosts in line with safer recruitment practices, including interviews, references, DBS checks, and travelling to complete home assessments in line with lone working procedures

• Assess and make recommendations on applicants’ suitability and contribute to decision-making processes

• Deliver training, supervision, forums, celebration events and ongoing support to volunteers

• Build strong relationships with hosts to support retention, motivation, and engagement

• Act as a key point of contact for volunteers, providing guidance and problem-solving support

• Maintain regular communication with volunteers, including updates, development opportunities, and networking events

Marketing and Stakeholder Management

• Develop and maintain effective partnerships with statutory and voluntary sector organisations

• Work collaboratively with partners to support young people’s outcomes

• Arrange and attend community events and meetings to promote the Nightstop service

• Represent the organisation confidently, speaking clearly and effectively about youth homelessness and the impact of the service

• Support development of client and volunteer stories for communications and fundraising

• Proactively promote the Nightstop service to engage our wider communities, delivering awareness sessions encouraging volunteer engagement

Administration

• Maintain accurate and up-to-date records for all guests and volunteers

• Contribute to monitoring, reporting, and data collection

• Support financial processes, including payments and record-keeping

Other

• Work collaboratively and effectively as part of the wider team with regular travel nationally for team meetings

• Actively participate in regular supervision, appraisals, caseload reviews and team meetings with your line manager and the wider team

• Work within the principles of Trauma Informed Practices, and apply this to your daily work young people, volunteers and also within the team

• Participate in an on-call rota, including evenings and weekends (additional on-call allowance is paid)

• Provide out-of-hours support when required

• Undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager

About You

When completing your application form please address all the points set out below.

Knowledge and Experience

• Experience of working with vulnerable people or those experiencing homelessness and the challenges they face

• Experience of managing volunteers, including promoting opportunities, recruitment, onboarding and retention in line with safer recruitment practices

• Knowledge of housing and homelessness legislation, including welfare entitlements

• Experience of completing and implementing risk assessments

• Strong understanding and experience of implementing safeguarding principles and procedures

Skills and Abilities

• Excellent communication skills both in person and remotely including the ability to deliver training to volunteers, present to a variety of audiences and speak publicly

• Strong organisational and administrative skills, with the ability to manage competing priorities

• Ability to work both independently and as part of a dispersed national team

• Experience of working collaboratively with internal and external stakeholders

• Confident use of IT systems, including databases, Google Workspace, and Microsoft Office

• Ability to work under pressure and respond effectively to changing demands

• Ability to maintain professional boundaries and promote this in others

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

My Journey from Volunteer to Manager

When I moved to the UK in 2013, I joined the charity through a one-year European Voluntary Service placement, supporting vulnerable and homeless young people in a drop-in café. It didn't take long for me to connect with the organisation's mission and values, and I quickly realised that I wanted to build my career in an organisation dedicated to making a real difference.

They recognised not only my commitment but also my background in social work and passion for supporting others. At the end of my volunteering placement, I secured a role as a Nightstop Project Worker, where I spent four years delivering emergency accommodation services across 12 local authority areas and training volunteers who played a vital role in supporting young people in crisis.

One of the charity’s greatest strengths is its commitment to developing its people. Throughout my career, I was encouraged to expand my skills through leadership and management training, while being given the trust and autonomy to take on new challenges. This investment in my growth led to promotions first to Prevention Services Manager for the North East and Cumbria, and later to National Prevention Services Manager.

Today, I lead a dedicated team delivering family mediation, emergency accommodation, and housing advice services that help prevent youth homelessness across the country. My progression from volunteer to national service manager reflects the opportunities, support, and belief that the organisation invests in its people.

If you're looking for a place where your development is genuinely valued, your ambitions are supported, and your work creates lasting impact, this is a truly rewarding place to build your career.

Safer Recruitment

The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About the Organisation

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

#INDSCP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Hours Per Week: 37.5 Hours per week

Shift Pattern: Monday to Friday 9:00am to 5:00pm

Work Base: Site based with travel

We have a fantastic opportunity to join our Cheltenham Accommodation based Service as a Service Coordinator.

In this role you will lead the day-to-day delivery of a high-quality person-centred service, working alongside a dedicated team, you will create a safe, welcoming and inclusive environment where people feel valued, respected and empowered to achieve their goals.

You will provide leadership and guidance to colleagues, build strong partnerships with local agencies and champion innovative approaches that improve outcomes for the people we support. We are looking for a highly motivated, confident and proactive person with excellent communication skills and the ability to manage challenging situations.

The successful candidate must hold a full UK driving licence. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 reserve the right to close this advert earlier than the stated closing date.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.

P3 have committed to achieving 'Net Zero' Carbon emissions by 2050. Our Carbon Reduction Plan is available via the P3 website.

In partnership with Treeapp, for every new employee, we plant a tree at one of their planting sites worldwide.

Our Charity

Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.
We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.

We're a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won't and we go the extra mile. We believe in collaboration - both within our teams and with the local community - to achieve the best outcomes. Our values-driven approach means we recruit for values and train for skills.

What We Offer

• Enhanced Annual Leave Entitlement - 27 days annual leave per year, plus bank holidays.
• Commitment to Mental Health and Wellbeing - people are at the heart of what we do; you'll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.
• EDI Focus - an opportunity to join other colleagues to raise awareness and steer initiatives, contributing to our inclusive culture.
• Paycare Health Cash Plan - you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.
• Employee Assistance Program - access to 24/7 GP appointments, 1-1 counselling and health assessments.
• Bike2WorkScheme - the Bike2Work Scheme is part of the Government's Green Transport Plan, designed to encourage healthier, more sustainable travel.
• Discounts - access to Paycare Perks and Tickets for Good.
• Reward and Recognition - such as team away days, P3's Annual conference and Colleague Awards Ceremony.
• Personal Development Opportunities - including mentoring, training, secondments, job shadowing, and more.
• Colleague Volunteering Programme -one day paid leave per year to volunteer in the community
• Enhanced Sickness Pay - based on your length of service.
• Earning Potential - optional overtime and refer a friend bonus scheme.
• Additional Equipment Provision - some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

We're looking for a proactive and highly organised Team Administrator & Office Coordinator to join our team. This pivotal role sits at the heart of the New Economics Foundation, providing a warm welcome to visitors, supporting colleagues across teams and helping to ensure our office is an efficient, well-resourced and enjoyable place to work.

No two days are the same. From coordinating meetings and events, managing office facilities and suppliers, and supporting internal communications, to providing administrative assistance to senior leaders and project teams, you'll be involved in a wide variety of activities that keep the NEF moving forward. You'll quickly become the go-to person for practical support, problem-solving and getting things done.

We're looking for someone who is naturally organised, takes pride in the details, enjoys building positive relationships, and isn't afraid to roll up their sleeves when something needs attention. You'll be confident managing competing priorities, comfortable working with people at all levels, and motivated by helping others succeed. In return, you'll have the opportunity to work across the organisation, gain exposure to a wide range of teams and projects, and play an important role in supporting our mission and impact.

Role: Team Administrator & Office Coordinator
Hours of work: Full Time (32 hours per week under NEF’s Shorter Working Week)
Salary: £37,279 - £38,962
Location: London (in-office four days per week)
Contract type: Permanent

How to apply

Deadline for applications: midnight, 5th August 2026.
Interviews:  First stage interviews offered online on 10th August 2026 with second stage in-person interviews on 12th August 2026, please ensure availability on both dates.

Start date: ASAP

Please answer the following questions on a separate Word document and submit alongside your CV.

1. Tell us about the skills, experience, strengths and personal qualities you would bring to the position. We'd particularly like to understand how you take initiative, manage competing priorities, build positive relationships, and learn quickly when faced with new tasks or unfamiliar areas of work. (250 words)
2. What do you think is the difference between completing tasks efficiently and providing excellent support to an organisation and its people? (200 words)

Please also complete the Equality and Diversity monitoring form.

You must be eligible to work in the UK, as we are unable to sponsor visas.

Inclusivity at NEF:

NEF wants to be an inclusive workplace with a diverse body of staff. We don’t want to conform to the traditional think-tank model where people from certain backgrounds are hugely under-represented. We know we have some way to go in this and are therefore genuinely keen to receive applications from Black, Asian and minority ethnic people; women; neurodivergent people; disabled people; people who identify as LGBT+; people with experience of mental health problems; and people who identify as working class or have done so in the past.
 

Accessibility and Equal Opportunity:

We value all candidates and are committed to equal opportunity. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role. If you require any reasonable adjustments to support you during the application process, or would like information in an alternative format, please let us know.

We actively promote positive action to advance fairness and tackle underrepresentation within our workforce.

Mass Participation Officer

We are seeking a passionate and motivated professional to drive participation, engagement and income through a portfolio of exciting fundraising and challenge events across the UK.

Salary: £33,200 per annum (plus London weighting where applicable)
Location: Home-based, UK-wide with travel – Remote working
Hours: 35 hours per week – Flexible with compressed hours or a 9 day fortnight
Contract: Fixed-term until 31 March 2027
Closing Date: Please apply as soon as possible

About the Role

This is an exciting opportunity to join a national charity and help deliver a portfolio of fundraising events that inspire supporters, build lasting relationships and generate vital income to support life-changing services.

Reporting to the Mass Participation Manager, you will be responsible for managing and delivering a range of challenge and third-party events, ensuring an outstanding experience for participants from recruitment through to post-event stewardship. Working within a collaborative fundraising team, you will play a key role in driving supporter acquisition, engagement, income and retention.

Key responsibilities include:

• Managing and delivering a portfolio of challenge and third-party fundraising events from planning through to evaluation.
• Recruiting and engaging participants through creative acquisition campaigns.
• Building supporter journeys that maximise engagement, fundraising income and long-term loyalty.
• Developing strong relationships with event organisers, suppliers and internal stakeholders.
• Monitoring performance against financial and non-financial targets and identifying opportunities for growth.
• Using data, insight and market trends to improve supporter experience and campaign effectiveness.
• Supporting budget management, forecasting, reporting and risk mitigation.
• Working collaboratively across teams to ensure successful delivery of fundraising activity.

About You

• We are looking for an organised, proactive and people-focused individual who enjoys building relationships, managing projects and delivering excellent customer experiences.
• You may already have experience within fundraising or the charity sector, but we are equally interested in hearing from candidates with transferable skills gained in other sectors.

You will be able to demonstrate:

• Experience of working towards and achieving targets and objectives.
• Strong project management and organisational skills.
• The ability to analyse information and use insight to improve performance.
• Excellent communication and relationship-building skills.
• Confidence managing multiple priorities and meeting deadlines.
• A proactive approach and the ability to work independently and as part of a team.
• Strong IT skills, including Microsoft Office and CRM or database systems.
• A commitment to equality, diversity and inclusion.
• The ability to travel extensively across the UK as required.

Whether your experience has been gained in events, marketing, account management, customer success, membership, hospitality, business development, sales, community engagement or another customer-focused environment, we'd love to hear how your skills could transfer into this role.

About the Organisation

This national charity is dedicated to supporting people and families affected by a life-changing health condition. Through vital services, research, campaigning and advocacy, the organisation helps thousands of people rebuild their lives every year.

Other roles you may have experience of could include:

Fundraising Officer, Events Fundraiser, Challenge Events Officer, Community Fundraiser, Regional Fundraiser, Supporter Engagement Officer, Individual Giving Officer, Events Coordinator, Fundraising Executive, Relationship Fundraiser, Charity Events Officer, Participation Events Officer, Campaigns Officer, Fundraising Coordinator, Account Manager, Customer Success Executive, Partnerships Officer, Events Manager, Marketing Executive, Membership Engagement Officer, Community Engagement Officer, Business Development Executive or Client Relationship Manager.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

People Coordinator/Administrator (0.6 FTE)
Salary: £32,099 FTE (+ London weighting where applicable)
Contract: Part-time (21 hours per week), permanent
Location: Barbican, London (hybrid working: minimum 1 day in the office)

About the Role
Reporting to the Director of People & Culture, the People Coordinator will play a key role in supporting the delivery of our client's People Strategy and helping to create an outstanding employee experience across the organisation.

This is a varied and collaborative position for someone who enjoys working with systems and data, has exceptional attention to detail, and is confident building strong relationships across a diverse organisation. As part of the People & Culture team, you will provide high-quality administrative and operational support across the full employee lifecycle, helping to ensure people processes run smoothly and effectively.

Key Responsibilities
HR Administration & Employee Lifecycle

• Provide high-quality administrative support across all onboarding and offboarding processes.
• Coordinate new starter and leaver activities, including documentation, inductions, payroll notifications, welcome meetings and exit processes.
• Maintain accurate employee records, HR reports and people data.
• Support managers and colleagues to ensure a positive and seamless employee experience.

Recruitment & Coordination

• Provide end-to-end administrative support across recruitment campaigns.
• Coordinate interviews and candidate communications.
• Support hiring managers throughout the recruitment lifecycle, ensuring an efficient and positive candidate experience.

Systems, Data & Processes

• Manage HR systems, internal platforms, the intranet and employee data, ensuring information remains accurate and up to date.
• Identify opportunities to improve processes and support the implementation of new technologies and tools where appropriate.
• Produce and maintain HR reports and documentation.
• Record and track learning and development activity across the organisation.

People & Culture Support

• Provide administrative support to the Director of People & Culture and the wider People team.
• Support staff engagement initiatives, wellbeing activities, community-building programmes and organisational events.
• Help foster an inclusive culture where colleagues feel connected, engaged and valued.
• Contribute to initiatives that strengthen belonging, collaboration and employee experience across the organisation.

Operational & Workplace Support

• Coordinate homeworking equipment, risk assessments and workplace requirements for new starters and leavers.
• Support the organisation's Health & Safety processes and standards.
• Build and maintain effective relationships with colleagues, suppliers and external contractors to support day-to-day operations.
• Assist with the coordination of all-staff meetings and in-person events as required.

About You
To be successful in this role, you'll bring:

• Previous administrative experience, ideally within HR, People & Culture or a similar people-focused environment.
• Excellent attention to detail and experience working with systems, data and reporting.
• Outstanding organisational skills, with the ability to manage multiple priorities effectively.
• Strong communication and relationship-building skills, with the confidence to work across teams and levels of the organisation.
• Excellent working knowledge of Microsoft Office, including Outlook, Word, Excel, PowerPoint and Teams.
• A proactive, methodical and solutions-focused approach.
• Confidence analysing information, solving problems and identifying process improvements.
• The ability to work collaboratively while taking ownership of your responsibilities.
• A genuine passion for creating a positive, inclusive and engaging employee experience.

Desirable

• Experience within the charity, social enterprise or social impact sector.
• Experience supporting learning and development activities, staff training or internal engagement initiatives.

Why Join our client?
At the charity, you'll be part of an organisation that is ambitious about social change and committed to creating a workplace where everyone can thrive.

Guided by our values of being Brave, Inclusive and Accountable, we actively seek diverse perspectives and believe that different experiences strengthen our work. We are committed to building an inclusive environment where colleagues feel empowered to bring their whole selves to work and contribute to meaningful social impact.

This is an exciting opportunity to join a mission-driven organisation and play an important role in delivering an exceptional people experience while supporting social entrepreneurs who are creating positive change across the UK.

CVs will be reviewed on a rolling basis, so if you're interested in the role, please apply ASAP with your CV in a Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
 

We are looking for a Communications and Digital Campaigns Coordinator/Lead to work with Feeding Liverpool’s Food Alliance partners and staff team to increase the reach and collective impact of our work through communications, digital campaigns and storytelling.

The role will enable the food alliance in Liverpool to embrace and promote the voices and perspectives of Liverpool’s communities and partners - an essential step in creating a more equitable food system for everybody in the city.

We are open to hearing from candidates with diverse experiences about their ideas detailing how they would take this work forward.

This is an exciting time to join our organisation. We have a creative and dynamic staff team, a strong trustee board and a fantastically committed group of partners and member organisations. Furthermore, Liverpool’s Food Alliance is about to launch phase two of the city’s Good Food Plan, setting out our vision for the future of the partnership and the city. Liverpool is full of inspirational people who are active in building a city where everybody has access to good food.

Our work is led by their voices; therefore it is essential that the successful candidate is able to work collaboratively within our city-wide partnership. It is equally important that the post-holder is able to develop relationships within national networks, seeking inspiration and guidance from other parts of the country, to support Feeding Liverpool’s role in leading the Good Food Plan, and to act as a conduit for resources and inform work in Liverpool.

We have developed a detailed job description and person specification, which outlines the character and competencies needed for the role. We would refer potential candidates to our website for stories, reports and strategies that outline our approach.

The Communications and Digital Campaigns Coordinator/Lead will need to be hands-on and active within our communities. Feeding Liverpool aims to work flexibly with employees, and there will be the opportunity to work from home. However, given the nature of the role it is important that you will be able to commute to the office in Liverpool City Centre, and meetings across the city, on a regular basis.

Main Purpose of the Role

● To increase the reach, visibility and influence of Feeding Liverpool and the Good Food Plan, through strategic communications and integrated digital campaigns that engage key audiences and stakeholders.

● To ensure values-led storytelling across all channels, translating activity and impact into clear narratives that strengthen understanding, support and action.

● To drive engagement and demonstrate impact, using data, insights and partner collaboration to mobilise communities and evidence progress against shared goals.

Key Responsibilities

General Responsibilities

● Lead and deliver Feeding Liverpool’s communications and digital engagement to amplify the Good Food Plan, demonstrate impact, share resources, and strengthen collaboration.

● Work with partners across the Liverpool Food Alliance to amplify their activity, messaging and contributions to achieving shared goals.

● Develop and deliver communications strategies and campaign plans that are aligned with the Good Food Plan.

● Manage and develop Feeding Liverpool's digital presence through the effective use of content management systems, search engine optimisation (SEO) and digital communications best practice.

● Support the promotion of Feeding Liverpool’s programme of events, including pre- and post-event communications and engagement.

● To support the fundraising efforts of the organisation.

Copywriting and Content Creation

● Lead the creation of clear, engaging and accessible written content for a range of audiences and platforms.

● Create digital assets and marketing materials for social media, websites, reports, presentations and campaigns.

● Produce content including (but not limited to): case studies, reports, newsletters, website content, social media content, quotes, speeches, and campaign materials.

● Lead the creation of high-quality visual content, including photography, videography and short-form video content, to support Feeding Liverpool's communications, campaigns and events.

● Plan, film, edit and publish engaging multimedia content across digital channels, ensuring content is accessible, inclusive and aligned with organisational brand guidelines.

Media and PR

● Develop and maintain positive relationships with local, regional and sector media

● Identify opportunities to generate media coverage and proactively place stories

● Produce press releases, media briefings and other content for external publication

● Support the management of effective and timely communications

● Ensure consistent messaging across media and public-facing communications

Website

● Lead the development, maintenance and ongoing improvement of Feeding Liverpool’s website and the Good Food Plan digital presence

● Create and curate website content, working with team members and partners as required

● Regularly update key resources, including online maps, directories and information pages

Digital Campaigns

● Create and deliver digital campaigns that build narrative around key issues, initiatives and policy interventions to support the development of a fairer, healthier local food system.

● Utilise Feeding Liverpool’s digital platforms to build and maintain momentum on campaign issues through supporter mobilisation.

● Gather stories and insights from communities and partners across the network to inform communications.

● Identify and respond to political, social and media developments through timely, engaging communications and campaigns.

Monitoring and Analysis

● Monitor, analyse and report on website and social media performance, using insights to inform content planning and audience engagement strategies.

● Gather and analyse data that contributes to the monitoring of specific projects, initiatives and commissioned work.

● Lead the development of Feeding Liverpool’s annual impact report and individual project reports that demonstrate progress against the Good Food Plan.

JOB TITLE: Customer Services and Purchasing Coordinator

REPORTING TO: Head of Personal and Organisational Development

Waverley Abbey is a place of prayer, learning, welcome and generous hospitality. Every person who contacts us, visits us, gives to us, attends an event, receives a publication, or simply needs help should experience something of the warmth, care and excellence that we value as an organisation. This role is often one of the first points of contact for supporters, customers, guests, colleagues and suppliers. It is therefore a key part of how we live out Waverley Abbey’s culture of hospitality, excellent customer service and careful stewardship in the everyday details.

Job Purpose The Customer Services and Purchasing Coordinator will provide friendly, efficient and accurate support across customer service, post, donations, purchasing, deliveries, office supplies and practical administration. The postholder will help ensure that people are responded to well, systems are kept up to date, purchases are processed appropriately and the practical flow of day-to-day operations is handled with care. The role requires someone who is organised, calm, helpful and detail-focused, with a genuine desire to serve colleagues and customers well.

KEY RESPONSIBILITIES Customer service and supporter care

> Provide a warm, professional and helpful response to incoming calls and enquiries, particularly in relation to donations, Every Day with Jesus and general fundraising.

> Listen carefully and respond well to customers and supporters, resolving queries where possible and ensuring they are passed to the right colleague or department when needed.

> Represent Waverley Abbey with warmth and care so that every caller, supporter and customer feels valued and treated with respect.

> Maintain accurate customer and supporter records in Sage CRM, HubSpot and Beacon as appropriate. Donations and financial administration

> Process donations accurately in Beacon and Stripe as appropriate.

> Manage Direct Debits in Access, ensuring records are handled carefully and confidentially.

> Follow agreed processes for handling financial information, donor details and customer records. Post, deliveries and practical coordination

> Open, process and organise incoming post on a daily basis.

> Prepare, pack, record and send outgoing post daily, ensuring items are handled appropriately and on time.

> Receive and coordinate deliveries for Waverley Abbey Trust, ensuring items reach the correct team or location promptly. Purchasing and office support

> Raise and manage purchase orders for the House and the East Wing, including Events and Retreats.

> Support good stewardship by ensuring purchasing is accurate, timely and in line with agreed processes.

> Maintain order in stationery areas so that colleagues have access to the supplies they need.

> Manage the East Wing staff signing in and signing out sheet.

> Assist the Head of People and Organisational Development with East Wing office moves and practical office arrangements as required. Health and safety

 > Check and maintain First Aid supplies in the House and East Wing.

> Undertake any other reasonable duties requested by the line manager in keeping with the nature of the role.

Essential

> A warm, helpful and customer-focused approach, with a commitment to excellent service.

> Strong organisational skills and the ability to manage a range of practical and administrative tasks.

> Good attention to detail, especially when handling donations, customer records, post and purchase orders.

> Confidence in speaking with customers, supporters, suppliers and colleagues in a clear and professional way.

> Good working knowledge of Microsoft Office and confidence using databases or CRM systems.

> Ability to work calmly and flexibly in a busy environment where priorities may change.

>Discretion and care when handling confidential or sensitive information.

>A positive, team-minded approach and willingness to help where needed.

Desirable

> Experience of working in customer service, supporter care, administration, purchasing or a similar coordination role.

> Experience using systems such as Sage CRM, HubSpot, Beacon, Stripe or Access. >Understanding of charitable giving, donations processing or supporter communications. Our culture and expectations

>At Waverley Abbey, how we do things matters. We are looking for someone who will bring warmth, accuracy, initiative and a servant hearted approach to the role.

Hospitality is not simply the work of one team; it is part of who we are. This role helps set that tone through excellent customer care, thoughtful administration and a willingness to make things work well for others.

> The postholder will be expected to work in a way that reflects Waverley Abbey’s values, contributes positively to team life and supports the wider mission of the organisation. Safeguarding, confidentiality and compliance

> The postholder must follow Waverley Abbey Trust policies and procedures, including those relating to safeguarding, confidentiality, data protection, finance, health and safety and equality. Training will be provided where required.

Fundraiser

Do you have fundraising, sales, customer service, hospitality, retail, events or experience in another public-facing role?

We are looking for a passionate individual to build meaningful relationships with patients and their families, Hospital staff and the wider public.

Don't worry if you're new to this, the team will provide comprehensive training to equip you with all the knowledge you need. Your enthusiasm is the most important thing!

Position: Engagement Fundraiser

Location: Cambridge, Biomedical Campus

Salary: £26,000 to £28,000 per annum, pro-rata (depending on skills and experience)

Hours: 2 x part time roles as part of a job share (18.75 hours per week) or 1 x full-time role (37.5 hours per week)

Contract: Fixed Term 9-12 months

Closing Date: Sunday, 23rd August 2026, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.

About the Role

This role is about more than raising funds. You will help people feel connected to a hospital that matters deeply to the community, showing how their support can make excellent care even better. Every conversation should be warm, honest and supporter-centred.

You will support the face-to-face fundraising activity by recruiting and welcoming new regular givers, encouraging consent for future communications, and ensuring an excellent supporter experience from the first interaction.

In this role, you will help grow long-term, sustainable income while keeping supporters at the heart of everything the charity does.

You will be confident, resilient and enthusiastic, able to work towards targets while acting with integrity at all times.

Main areas of responsibility include

• Supporter engagement
• Fundraising
• Public representation
• Targets, quality and reporting
• Compliance and supporter care
• Team contribution

About You

We are looking for someone who has the passion and personality to build lasting relationships.

You will have:

• Experience in fundraising, sales, customer service, hospitality, retail, events or another public-facing role.
• Excellent communication and interpersonal skills, with confidence speaking to a wide range of people.
• A warm, friendly and positive approach, with the ability to build rapport quickly.
• Resilience, self-motivation and the confidence to approach members of the public.
• Comfortable working towards agreed targets while maintaining high standards of supporter care.
• Strong attention to detail, particularly when capturing supporter information.
• Good organisational skills and the ability to work independently in different locations.
• A good team player who is willing to share learning and support colleagues.
• Empathy and a passion and enthusiasm for the work of ACT.
• Commitment to acting with integrity and following fundraising compliance requirements.
• Willingness to work in person, on site and at approved fundraising venues, including some outdoor or event-based activity.
• A Driving Licence or access to a car/transportation

Full training will be provided, you just need to bring the enthusiasm and passion!

We strongly encourage applicants from all backgrounds and identities, every new team member brings a unique perspective, helping us enrich and diversify our charity.

In Return

This is an amazing place to work!

You will receive a fantastic benefits package including:

• Pension Scheme with 7% Employer Contribution
• 25 days Annual Leave + Bank Holidays + Your Birthday off
• Group Life Assurance (4x salary)
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 towards computer-use glasses
• On-site Leisure Centre
• NHS Discount Schemes
• Health Cash Plan
• Employee Assistance Programmes
• Cycle to Work Scheme

Other roles you may have experience in include Fundraiser, Fundraising, Fundraising Officer, Sales,  Sales Executive, Customer Service, Customer Service Agent, Retail, Hospitality, Front of House, Events Officer, Event Coordinator, Account Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Context of Role

2wish support anyone affected by the sudden and unexpected death of a child or young person
aged 25 and under. We are an All-Wales and part England charity providing immediate
casework support, as well as ongoing aftercare services including counselling, alternative
therapies, play therapy, support groups, support events and a respite cottage.
The post holder will provide immediate and ongoing emotional and practical support to families
affected by the sudden and unexpected death of their child or young adult.

Main Duties

1.0. Service:
1.1: To initiate immediate support for a caseload of families whose children and young people aged 0-25
have died suddenly and unexpectedly across the region
1.2: To contact all families within 24-48 hours of the referrals by telephone
1.3: Complete an initial assessment of families' needs to identify and plan the support as required in line
with safeguarding and risk reduction
1.4: Offer emotional support and advice to a case load of families through home visits and ongoing
weekly telephone calls
1.5: To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising
formal support such as counselling, complementary therapy or play therapy, subject to consent from the
bereaved individual
1.6: To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other
healthcare professionals to raise awareness of and promote referrals into the charity
1.7: To liaise with other professionals working alongside the family to provide a holistic and multi-agency
approach to support
1.8: Attend relevant forums within the area
1.9: To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on
the use of the bereavement boxes, referring into the charity and bereavement awareness
1.10: To monitor the use of the memory boxes and ensure families have been offered a memory box
1.11: To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for
bereaved individuals to use as required
1.12: Facilitate debriefs within professional settings following a traumatic or sudden death of a child or
young person
1.13: To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
1.14: To signpost and/or refer to other agencies as required that can provide support as needed
1.15: Cover members of the support team for annual leave and/or sickness

General

2.1: To be responsible for organising own work agenda, time management and administration
2.2: To show respect and sensitivity for the cultural and religious beliefs of families
2.3: To undertake learning opportunities and seek them out for the team
2.4: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
2.5: To attend weekend and evening community events in support of the charity as necessary
2.6: Participate as and when required in team meetings and one-to-one meetings, and undertake,
as appropriate, courses/training/other developmental activities, which is relevant to the role
2.7: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties
and performance over the period.
This role is subject to a DBS check.