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London, Greater London (Hybrid)
£33,663 per annum
Full-time
Contract (2-year fixed term contract)
Job description
Do you have proven administrative experience plus a genuine interest in building a career in the Human resources field? Then join Shelter as a HR Services Administrator and you could soon be playing a pivotal role at the heart of our HR Delivery team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter’s HR Delivery team is part of a Strategic Enablement directorate that brings together core support functions such as HR Delivery, Finance, Tech & Data, Governance, Planning and Property. Our role is to partner, support and advise over 1,300 staff on employee relations issues. We also manage restructures and transfers, employee engagement, reward and recognition, staff development and resourcing and payroll processes and ensure effective HR policies and procedures are developed and evaluated.
About the role
As an HR Services Administrator, we’ll rely on you to help the team to deliver a great customer service experience and provide administrative support on HR and Payroll matters to internal and external customers alike. Indeed, you’ll be a key member of the team that’s the first point of contact with HR via our HR enquiries service desk and phoneline, supports employee lifecycle administration and works closely with the payroll team to ensure delivery against key payroll timescales. Answering queries and signposting to the right answers, keeping our Intranet HR Hub up to date with our policies, completing any contracts and other activity associated with changes as notified by Line Managers and processing data within our HR Information System (we use Access PeopleXD) – all are aspects of this interesting and varied role.
Role Specifics
Already with some relevant experience (ideally HR, but we’ll consider other administrative experience too) you have a real commitment to continuous professional development and want to develop your skills and knowledge within the HR area. You’re also motivated to deliver excellence in what you do within a team of like-minded colleagues who are dedicated to providing a timely and excellent people first focused service. Highly organised, with meticulous attention to detail, you have what it takes to manage different workstreams in a fast-paced environment, often with conflicting priorities. Last but not least, you have good office IT skills, including a good working knowledge of Word, Excel and PowerPoint.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Organisation
Posted on: 20 March 2026
Closing date: 31 March 2026 at 23:30
Tags: Administration, Housing, Homelessness
The client requests no contact from agencies or media sales.
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Victoria, Greater London (Hybrid)
£30,000 - £35,000 per year
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Company Overview
International Communities Organisation (ICO) is a London-based NGO that works with communities, governments, and international partners to address the root causes of exclusion that often drive conflict and instability. Through programmes focused on dialogue, capacity building, inclusive governance, economic revitalisation and utilising United Nations mechanisms, ICO seeks to find tangible ways to drive the inclusion of minority communities in political, social, and economic decision-making while supporting governments to develop more inclusive and responsive systems.
ICO helps build trust between communities and governments, strengthen participation and accountability, and create the conditions for durable and inclusive peace.
Position Overview
The Project Coordinator will play a central operational role within the International Communities’ Organisation (ICO), ensuring that programmes across multiple country programmes are delivered effectively, on time, and within budget.
The role focuses on coordination, implementation oversight, reporting, and organisational support across ICO’s programmes in Cyprus, Kosovo, the Middle East, and Cameroon. Working closely with programme leads, the Project Coordinator will ensure that work plans are implemented as agreed, milestones and deliverables are tracked, and internal reporting and communications are maintained.
This role combines project management, operational coordination, communications support, and administrative oversight, ensuring that programme heads can focus on strategic delivery while the coordinator manages cross-programme organisation and follow-through.
Key Responsibilities
A. Project Coordination and Implementation Oversight 50%
Monitor implementation of programme workplans across ICO programmes.
Track milestones, deliverables, timelines, and budgets.
Ensure tasks are completed in line with agreed work programmes.
Identify implementation risks or delays and flag them early.
Coordinate across programme teams to ensure alignment and delivery.
Maintain and update: programme workplans, implementation timelines and budget tracking documents
Support programme leads in ensuring activities move from planning to delivery.
B. Reporting and Internal Coordination 30%
Prepare weekly internal updates for senior leadership.
Produce quarterly reports for the Board summarising programme progress.
Contribute to the annual report and other institutional reporting outputs.
Compile information from programme leads into structured reporting formats.
Maintain clear records of: programme outputs, deliverables achieved, key outcomes and indicators
C. Communications Support (Interim) 20%
Until a dedicated communications role is created, the Project Coordinator will support basic organisational communications, including:
- Maintaining ICO’s LinkedIn and communications
- Updating the website news section weekly
- Identifying events, conferences, or forums relevant to ICO’s work
- Supporting the coordination of press releases and media articles
- Liaising with external communications partners to supporting the coordination of press releases and media articles (e.g., Whitehouse Communications)
Qualifications & Skills
Required
- Strong organisational and administrative skills, including project planning and record-keeping of budgets and work plans.
- Communication and interpersonal skills to effectively engage with diverse stakeholders and community representatives
- Proficiency in time management and multitasking to handle multiple projects promptly
- Experience in coordinating and managing projects/ programmes
- Familiarity with Microsoft Office Suite and project management tools
- Empathy, cultural sensitivity, and a commitment to humanitarian values
- Excellent written and verbal communication
- Background in human rights, international relations, sustainable development and peace and security
- Bachelor’s degree in a related field or relevant work experience
Desirable
- Knowledge of conflict resolution or mediation practices is advantageous
- Familiarity with communications or social media management
Personal Attributes
- Highly organised and proactive
- Able to work independently with limited supervision
- Strong coordination and stakeholder management skills
- Comfortable working across multiple programmes and geographies
- Resilient and solutions-oriented
- Adaptable and able to work in a small, fast-moving organisation
Reporting Structure
The Project Coordinator will report directly to the ICO director and work closely with programme heads responsible for regional portfolios.
Interview Process
The recruitment process will take place in three stages designed to assess both the candidate’s professional capabilities and their suitability for working within a small, international organisation.
Stage 1 Remote Interview
The first stage will be a remote introductory interview. This conversation will focus on understanding the candidate’s background and overall suitability for the role. We will discuss previous experience supporting programmes or projects, coordinating with teams or stakeholders, and managing reporting or administrative processes. The discussion will also explore the candidate’s interest in governance, development, or international policy work, as well as their working style and overall fit with ICO’s team and values.
Stage 2 In-Person Interview
Candidates who progress to the second stage will be invited to an in-person interview. This stage will include a more in-depth discussion of the role. This will include further behavioural, situational and competency-based questions. This stage also allows candidates to ask questions and learn more about the team and how we work. Please note this stage may involve a short practical exercise to understand how candidates approach tasks similar to those they would encounter in the position.
Stage 3 Final In-Person Discussion
The final stage will be a conversation with senior members of the organisation. This discussion will focus on the candidate’s overall fit with the team and organisational culture, as well as how they would operate within a small team supporting international programmes. It will also provide an opportunity to address any remaining questions or clarifications from either side. The purpose of this stage is to ensure that the role aligns well with the candidate’s expectations and that both the candidate and the organisation feel confident about moving forward together
To apply for this position, please submit the following:
- Your CV
- A short cover letter (1 page maximum) outlining your interest in the role and relevant experience
Applications will be reviewed on a rolling basis, and we encourage candidates to apply early. The position will remain open until 2 April, after which applications will close.
We are ideally looking for someone who can start the role as soon as possible, but we are also happy to consider candidates who have a notice period to complete before joining.
Application Instructions
Please submit:
Your CV
A short cover letter (1 page maximum) outlining your interest in the role and relevant experience
Organisation
International Communities Organisation
View profile
Non Charity Employer
11 - 20
Non Charity Employer
11 - 20
ICO fosters sustainable peace by elevating community voices, addressing inequality, and engaging political actors to mediate and drive dialogue.
Posted on: 16 March 2026
Closing date: 15 April 2026 at 18:00
Job ref: Reference ID: Project Coordinator
Tags: International Development, Conflict Resolution / Peace, Human Rights, Programme Management
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