Head of information systems jobs
Job description
This is an exciting opportunity to work at the heart of the Associate Programme in the core team of On Purpose London, an international social enterprise dedicated to developing leaders for transformative change. The Programme and Recruitment Coordinator will play a key role in ensuring the programme runs smoothly and that the participants, our Associates, have a great experience.
Person profile
We are seeking an organised self-starter who can bring great organisational skills to the recruitment of participants, and programme delivery of our well-known cohort-based learning programme. You will work closely with our current On Purpose Associates and the L+D Programme team to deliver an outstanding learning & development programme that supports our Associates to transition into critical roles in systemic change.
About On Purpose
We develop leaders who will help transform our economy – putting purpose before profit to create a system that is equitable and regenerative. Working here puts you at the heart of an inspirational mix of people and organisations working to create positive change. You will create impact by shaping leaders who will have a transformative effect on the economy, and help curate a curriculum of learning and development opportunities.
Our Associate Programme celebrated its fifteenth year in 2025. Running twice a year, the year-long programme works with a select group of high-potential career changers from a range of professional backgrounds, matching them to work with purpose-led organisations, and supporting them through inspiring learning and development.
About the role
The role of Programme and Recruitment Coordinator sits at the heart of delivering our flagship Associate Programme. You’ll accompany individuals through the journey from candidates to Associates, support their onboarding and matching to placements, hold the logistics for their regular afternoon training sessions and project manage key milestones in the Programme such as the residential.
This role will work with our London and international core team and current Associates. You will be managed by the Co-Lead of On Purpose London, Head of Programme & Organisational Development, and work closely with the Programme Delivery Manager and Co-Lead, Head of Business Development & Community on specific workstreams.
In this role, you will:
Ensure Associates have an excellent experience throughout their time at On Purpose
- Support the delivery of Associate training sessions, which requires being physically present every Friday afternoon in central London to coordinate the session logistics, acting as venue and trainer liaison.
- Lead on communications with Associates, including acting as the first point of contact on many areas of the Programme
- Lead on the logistics of a range of in-person and online events, including induction, residentials and end of year celebration events
- Support the Programme Delivery Manager in other aspects of Programme delivery, including maintaining a library of learning resources, weekly communication with Associates and other ad hoc tasks.
Manage the logistics of the recruitment selection process for the Associate Programme
- Manage queries from candidates during the recruitment process
- Project manage review of Associate programme applications using AI and human application scoring systems, and participate in application scoring alongside the wider team
- Coordinate interview slots and lead on communications with interviewees
- Coordinate interviewers, leading on recruiting and communicating with interviewers, and coordinate the logistics of interviewing days
- Coordinate process for giving feedback to unsuccessful candidates and issuing offers
Manage onboarding process for the Associate Programme
- Lead on end to end communications with new Associates from issuing offer letters through onboarding checks and providing timely information about starting the programme
- Provide administrative support for our placement matching process, coordinating with the Head of Business Development and Marketing & Communications Manager to prepare materials, and run logistics of the process.
- Manage internal processes for onboarding new Associates including set up on tech systems, gathering information to add people to payroll and confirming right to work, and liaising with placement organisation’s HR teams as needed.
Support the smooth running of the organisation administratively
- Provide administrative support around finance and HR, including processing and generating invoices, and on-boarding new team members
- Manage office-related activities including liaising with the landlords of our serviced offices, ordering supplies, managing post etc
- Manage the two general email mailboxes and respond to inquiries
- Onboard new Mentors, Coaches and Partners to our community and help keep our CRM system up to date
Support organisational improvement initiatives
- Support On Purpose’s impact management practice, including collecting and maintaining data and feedback
- Support On Purpose to develop our community, including sending communications to partners and supporting community events
- Support On Purpose to expand our outreach to placement organisations, e.g. by identifying and communicating with potential organisations.
Like all members of the On Purpose London team, you will have the opportunity to contribute to wider strategic initiatives, and work in collaboration with On Purpose team members internationally. We value inclusivity and people at all stages of their career and length of service at On Purpose are asked their opinions and encouraged to share ideas.
About you
Skills
- Strong organisational skills, with ability to keep multiple workstreams on track and manage priorities across diverse stakeholders
- Self-starter who develops ownership of the work they do whilst working collaboratively with colleagues
- Practical problem solver with a pragmatic approach and an eye for detail
- Flexible approach, with ability to adjust plans to emerging demands
- Excellent verbal and written communicator
- Competent IT user, able to learn new systems quickly and open to utilising AI and exploring automation of administrative tasks
- Stakeholder management, with the ability to build strong relationships and connections within and beyond On Purpose’s community
- A strong sense of purpose, integrity and alignment with the On Purpose vision and values
- Genuine passion for social and environmental impact, using business for good and the mission of On Purpose
Desirable Experience
- Coordinating programmes, events, or projects
- Providing administrative support (finance, HR, scheduling)
- Delivering good candidate or customer experience
- Experience in recruitment or HR administration (e.g. candidate communication, onboarding)
- Experience in a non-profit, training, or purpose-driven organisation
- Experience in an office-based professional environment, including using IT systems (e.g. a CRM, Gsuite/Office)
Desirable Qualifications
- Degree or equivalent experience
- HR, project management, or event coordination training/certification
We are a community that welcomes diversity in all forms, from a wide variety of professional and personal backgrounds. We encourage applications from anyone who’s passionate about purpose-led work.
Unfortunately we are unable to provide visa sponsorship for this role, all applicants must have the right to work in the UK.
Working arrangements
This is a 5 day/week permanent office based role. On Purpose currently operates a hybrid working model with two regular office days a week at our office in Euston (Tuesdays and Fridays). There is occasional evening working and travel required, both in the UK and to Paris.
Benefits
We care about everyone we work with and therefore have high aspirations for what we’ll each get out of working at On Purpose. We want our time working together to be challenging and rewarding as well as fun and enjoyable. Benefits include:
- The chance to work at a genuinely purpose-first organisation.
- A trusting, collaborative and flexible work environment
- A 25 day holiday allowance (pro-rata), plus UK bank holidays and your birthday. We usually have the days between Christmas and New Year gifted in addition to our holiday allocation.
- Employer pension scheme
- Excellent learning and development opportunities. Access to our Associate Programme’s training sessions every Friday and a £750/year learning budget.
- Volunteering time during work hours - up to 4 hours a month
- Enhanced parental leave and pay (non-contractual, current organisational policies)
- Climate perks - up to 1 extra day holiday / year if travelling somewhere by train, ferry, or other low-carbon options instead of flying.
- Networking opportunities - by joining the On Purpose, you will have access to a community of 4000+ purpose-driven, like-minded people.
On Purpose is a verified People and Planet First social enterprise, a member of Social Enterprise UK and a London Living Wage employer. We are based at a global social impact co-working community Impact Hub Euston in London and also have an office in Paris.
Applications
To apply, click the link to submit your CV + a supporting statement (up to 750 words). Your supporting statement is an important part of your application and we’d love to hear:
- Why you’re interested in this role supporting recruitment and delivery for the Associate programme at On Purpose
- About you - Introduce yourself and describe how your skills are suited to delivering the role. Share how you've previously used these skills to achieve a positive outcome, and mention any ways in which you bring desirable skills or experience or strengths you would bring to the team.
We reserve the right to close the vacancy early if we find the right candidate ahead of the advertised closing date. We encourage interested applicants to apply early to ensure their applications are considered.
Important dates:
- Deadline for applications: Wednesday 26th August 2026
- Interviews: If successful, you will be invited to interview on 1st or 2nd September 2026
- Target start date: 28th September 2026
The client requests no contact from agencies or media sales.
Role overview
Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 10,000 adults (25+).
You will be delivering high-quality support and creating opportunities for adults living with spina bifida and/or hydrocephalus and their carers, supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community.
This role will focus on adults (25+), you will be primarily working within the Adult Services Team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members.
The role is home-based and ideally you will live within an hour commute of London, within Essex, Kent or Sussex as you will be attending clinics in London and the Southeast as required. There would be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough.
The role is full time 35 hours per week, Monday - Friday with working core hours 9am-5pm with some flexibility to cover events evenings/weekends.
Key Responsibilities
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Deliver innovative support across your region to improve health, social, and emotional outcomes for members.
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Attend specialist clinics to engage with members and professionals.
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Provide information, advice, and guidance to our adult members and carers, including hard-to-reach communities.
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Support members to access benefits, services, and resources that promote financial stability, health, and independence.
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Refer members to Shine’s Health team, internal specialists, or external agencies as appropriate.
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Develop age-specific groups and peer support networks to reduce isolation and encourage social interaction.
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Recruit and support Shine volunteers.
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Contribute to regional and national events (face-to-face and virtual) based on member needs and interests.
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Represent Shine at conferences, provide information, raise awareness among professionals, external organisations, and the public through presentations and training.
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Promote Shine membership to individuals with relevant conditions.
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Maintain accurate records using Shine’s CRM (Salesforce database).
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Collaborate with colleagues across services, fundraising, marketing to identify opportunities for sustainability.
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Maintain an up-to-date directory of contacts and share relevant information internally.
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Undertake administrative tasks and other duties as required.
Other Core Requirements of Working for Shine
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Ability to travel across designated areas.
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Demonstrate flexibility and willingness to work outside core hours when required.
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Ability to work from home and manage lone working effectively.
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Self-motivated, with strong initiative and ability to work independently and as part of a dispersed team.
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Full Enhanced DBS check, UK Right to Work and satisfactory references required.
Benefits to working at Shine:
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Competitive salary: Review due April 2027
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Regular working hours, and no shift work (some very occasional weekends or evenings)
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3% pension contribution
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25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
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Additional annual leave awarded for ‘long service’
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Opportunity to purchase additional annual leave
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Broadband allowance for home-based roles
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Life insurance after 12 months’ employment
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Access to our Employee Support Programmeand Mental Health First Aiders
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Support to learn and develop
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact to arrange a convenient time for a call.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.
Providing specialist advice and support for spina bifida and hydrocephalus



This is a fantastic opportunity for an experienced relationship fundraiser to join Kids and play a key role in growing our philanthropic income. If you are passionate about building meaningful donor relationships and creating lasting impact for children and young people with special educational needs and disabilities (SEND), we'd love to hear from you.
Philanthropy and Relationships Manager
Location: Home-based with regular travel for face-to-face meetings
Hours: 36 hours per week (flexible working arrangements can be discussed at interview)
Salary: £35,000 per annum
About the Role
We're looking for an ambitious and motivated Philanthropy and Relationships Manager to lead the development of our major donor programme. Building on recent strategic recommendations, you will develop and deliver a sustainable fundraising programme that grows support from mid-level and major donors.
Working closely with the Head of Fundraising and colleagues across the organisation, you will identify, cultivate and steward high-value supporters, creating compelling opportunities for them to invest in Kids' mission. You will play a vital role in securing significant gifts and developing long-term partnerships that help children and young people with SEND achieve their full potential.
This role offers the opportunity to shape and grow a portfolio of supporters while helping to create a culture of philanthropy across the organisation.
Key Responsibilities
Strategy and Planning
- Develop and implement a measurable strategy for philanthropic growth.
- Work closely with the Head of Fundraising to strengthen and embed a culture of philanthropy across Kids.
- Collaborate with colleagues to identify, cultivate and solicit major donor prospects.
- Provide guidance and support to colleagues on donor engagement and relationship management.
Relationship Management
- Build, manage and strengthen relationships with existing supporters.
- Understand donor motivations and create tailored engagement plans that inspire long-term support.
- Represent Kids at networking and cultivation events, building visibility and awareness of our work.
- Work collaboratively with service delivery teams to demonstrate the impact of donor support.
Prospect Development
- Manage and grow a mid-level giving programme.
- Develop and maintain a strong pipeline of prospective donors through research, identification and outreach.
- Build and manage a portfolio of mid-level and major donor prospects.
- Work with the Events Manager to deliver engaging donor cultivation events.
Income Generation and CRM Management
- Take ownership of individual income targets and contribute to wider fundraising goals.
- Manage donor pipelines, forecasting and reporting through Donorfy CRM.
- Monitor performance and identify opportunities to maximise income growth.
Donor Communications
- Develop compelling cases for support and impact reports.
- Create personalised communications and proposals that align with donors' interests and motivations.
- Deliver a high-quality donor experience that encourages long-term engagement and investment.
About You
We are looking for someone who can demonstrate:
- Proven success in networking and relationship building that has resulted in financial support.
- Experience securing new gifts and developing new donor relationships.
- A strong track record of building and managing fundraising pipelines and supporter portfolios.
- Excellent written and verbal communication skills, with the ability to influence and engage high-value supporters.
- Experience using CRM systems and data to manage donor relationships, forecasting and reporting.
- Strong budgeting and financial forecasting skills.
- Experience researching and identifying prospective donors.
- Confidence engaging and influencing senior stakeholders, including CEOs, trustees and decision-makers.
- The initiative and resilience to build new relationships from the ground up.
- A genuine passion for improving outcomes for children and young people with SEND and their families.
- An understanding of the policy and influencing landscape affecting children and young people with SEND.
Why Join Kids?
At Kids, you'll be part of a dedicated team committed to creating brighter futures for disabled children, young people and their families. This is an exciting opportunity to shape a growing philanthropy programme, develop meaningful supporter relationships and secure transformational gifts that make a lasting difference.
Apply today and help us create life-changing opportunities for children and young people with SEND.
For further details about the role, responsibilities and requirements, please refer to the full Job Description attached.
We encourage early applications as we reserve the right to close this vacancy ahead of the advertised closing date if we receive a high volume of suitable applications
The client requests no contact from agencies or media sales.
Sheffield Children's Hospital Charity
Location: Sheffield
Reporting to: Head of Community and Events
Hours and basis: Part Time – 22.5 hours per week / Fixed-Term Contract until 12th November 2027 (Maternity Cover)
Salary: Manager band starting £35,674.05 per annum pro rata (£21,404.43 actual)
Sheffield Children's Hospital Charity is seeking a proactive and relationship-focused Community Fundraising Manager to play a key role within our Community and Events team. You will manage a diverse portfolio of fundraising campaigns and projects, develop meaningful supporter relationships, and create exceptional experiences that encourage long-term support, helping to grow income and maximise impact for children and young people.
About the role
In this key management role, you will work closely with the Head of Community and Events to deliver our community fundraising strategy and business plan, driving income growth while ensuring exceptional supporter experiences.
You will lead a team of Community Fundraising Officers, providing day-to-day management, coaching and support, while overseeing the delivery of a diverse portfolio of fundraising products, campaigns and projects. This includes established campaigns such as Christmas Jumper Day, PJ Day, In Memory and Schools fundraising, as well as developing innovative opportunities to inspire community support.
Working collaboratively with colleagues across the charity, volunteers, supporters and partners, you will help strengthen relationships, increase engagement and maximise fundraising income to support Sheffield Children's Hospital Charity's mission.
The role will require occasional evening and weekend working required to support fundraising events and community activities.
Key responsibilities
- Lead the development and delivery of community fundraising products, campaigns and projects that support sustainable income growth.
- Support the implementation of the charity's community fundraising strategy and contribute to future planning and development.
- Line manage the Community Fundraising Officers, providing leadership, performance management and professional development.
- Build and maintain strong relationships with supporters, community groups, schools and key stakeholders.
- Monitor and report on fundraising performance, budgets and KPIs, ensuring targets are achieved and opportunities identified.
- Ensure excellent supporter stewardship and donor care, creating positive experiences that encourage long-term engagement.
- Work collaboratively with colleagues across fundraising, marketing and volunteering teams to deliver integrated campaigns and initiatives.
- Ensure fundraising activities comply with relevant legislation, policies and fundraising best practice standards.
- Represent the charity at events, meetings and community engagements, acting as an ambassador for the organisation.
About you
We're looking for an enthusiastic and results-driven fundraising professional with experience of delivering successful fundraising campaigns, managing relationships and leading teams. You will be passionate about creating meaningful supporter experiences and motivated by the opportunity to make a difference for children and young people.
You will bring:
- Experience of community fundraising, events, account management, sales or a similar relationship-focused role.
- Experience managing and motivating individuals or teams to achieve targets and objectives.
- Strong relationship-building and stakeholder management skills.
- Experience developing and delivering projects, campaigns or events.
- Excellent communication, influencing and negotiation skills.
- Strong organisational skills with the ability to manage multiple priorities and work independently.
- Experience managing budgets, income targets and performance reporting.
- Knowledge of fundraising regulations, compliance requirements and supporter stewardship best practice.
- A proactive, creative and solutions-focused approach to fundraising.
For further details please read the full job description which outlines the behaviours, qualities, skills and experience we are looking for.
Why join us?
At Sheffield Children's Hospital Charity, you'll be part of a passionate and ambitious team committed to making a real difference for children and young people. You'll have the opportunity to lead meaningful fundraising activity, work alongside incredible supporters and help grow the impact of one of the UK's leading children's healthcare charities.
Closing Date: Monday 31st August 2026, 5:00pm
Interviews: Week commencing 7th September 2026.
Apply today by emailing your CV and a covering letter
Due to the high volume of applications we receive, we regret that we are unable to respond to all applicants. If you are shortlisted for interview, we will contact you directly. We thank you for your interest in joining Sheffield Children's Hospital Charity.
Agencies: We are not accepting unsolicited agency contact or applications for this role. Any CVs submitted by agencies without prior agreement will not be considered.
We support Sheffield Children’s to deliver life-changing care, comfort and new ideas to create healthier futures for children and young people.

The client requests no contact from agencies or media sales.
Youth Programmes Officer
Hours: 35 hours per week
Reporting to: Youth Programmes Manager
About us
The Ben Kinsella Trust is one of the UK’s leading anti-knife crime charities. We were set up following the tragic murder of 16-year-old Ben Kinsella in 2008, and everything we do is guided by his legacy. Our mission is to prevent knife crime through education and campaigning.
Ben was a kind, creative young person who loved art, music, Arsenal FC, and making people laugh. He had big dreams of becoming a graphic designer. His death was a senseless act of violence, and the outpouring of grief and public support that followed marked the start of a movement. Ben’s own words, written shortly before his death, called for change, and his voice continues to inspire our work.
Through immersive workshops in our Choices and Consequences Exhibitions and free online resources, we have reached over 50,000 young people so far. Our work challenges myths about knife crime, strengthens peer influence, and sparks meaningful conversations. As we grow, we remain committed to honouring Ben’s life by making a real, lasting difference to young people across the UK.
We’re a small but growing team of 11 (rising to 14), working across Programmes, Fundraising, Communications, Finance and Operations, and Leadership. Our Programmes team is supported by a brilliant pool of freelance facilitators and actors who help bring our workshops to life. We’re now looking for an Youth Programmes Officer to join us at this exciting time. We’re looking for someone who is passionate about evidence-based interventions, thrives in a collaborative environment, and is confident working to establish and maintain relationships with external organisations.
Ben’s legacy is our guide – we exist to stop knife crime
About the Role
We are looking for an education or youth work professional who can deliver our programmes to a very high standard. You will be a skilled facilitator and communicator who can engage with young people from a diverse range of backgrounds. Additionally, we are seeking someone who shares our values and is passionate about using education as a tool to support and empower young people and to stop knife crime.
As Youth Programmes Officer you will be responsible for the delivery and coordination of our flagship knife crime prevention workshops to young people, to a high standard. You will work alongside the Programmes team to ensure workshops at our London exhibitions (currently Islington and Barking & Dagenham) operate smoothly and consistently to serve young people through the achievement of quality outcomes and maximised engagement. You will play a key part in the delivery of our Youth Ambassador Programme and contribute to the development of new programmes and opportunities during an exciting period of growth for the charity.
Key Responsibilities
Programme delivery
- Deliver workshops to a range of groups (primary, secondary, PRU/AP and adults), adapting to different needs
- Ensure sessions are engaging, high quality, and responsive to feedback
Programme development
- Gather and analyse feedback to improve programmes
- Support the development of new projects and resources
Workshop coordination
- Coordinate day-to-day delivery across two sites
- Manage bookings, enquiries and pre-visit information
- Maintain strong relationships with schools and partners
- Keep CRM and booking systems up to date
- Coordinate freelance facilitators and support their onboarding and training
General
- Carry out other duties as required
Person Specification
Experience
- Delivering workshops or training to young people
- Adapting structured programmes to different needs
- Managing behaviour and supporting young people with additional needs
- Coordinating multiple tasks or stakeholders
- General admin and use of digital systems
(Desirable: programme design, training adults, relevant qualification in teaching/youth work)
Skills and knowledge
- Strong facilitation and communication skills
- Ability to build positive relationships
- Understanding of youth violence or knife crime
- Knowledge of inclusive teaching approaches
Personal qualities
- Passionate about supporting young people
- Reliable, organised and proactive
- Collaborative and professional
- Committed to equality, diversity and inclusion
- Open to learning and continuous improvement
Benefits
- Flexible working where possible
- 27 days’ annual leave (+ bank holidays), rising with service
- Enhanced sick pay
- Pension scheme
- Cycle to work scheme
- Development opportunities
How to apply
Submit a CV and supporting statement outlining how you meet the person specification. Please also answer the two additional questions on the application form.
Deadline: Monday 24th August 09:30am.
Interviews:
- Stage 1: 27th / 28th August
- Stage 2: Week commencing 1st September (in person)
The Ben Kinsella Trust prevents knife crime through education and campaigning


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about creating positive opportunities for children and young people? Do you enjoy organising activities, building partnerships and helping families access the support they need?
Refugee Action Kingston (RAK) is seeking a dedicated and highly organised Youth Activities and Enrichment Coordinator to join our award-winning Bright Futures Children and Young People's Programme.
In this rewarding role, you will plan and coordinate engaging and inclusive educational, recreational and enrichment activities that help refugee and asylum-seeking children and young people build confidence, develop skills, improve wellbeing and feel connected to their local community.
Location: We have offices in Kingston Upon Thames, greater London.
Hours: 14 hours per week – 2 days a week* (including paid half-hour lunch break).
Salary: £12,740 (FTE £31,850) for 2 years.
Leave: 26 days per annum Pro Rata plus bank holidays.
Starting Date October 2026.
Responsible to Head of Services/Family Support and Supplementary School Manager.
*The peak activity periods for this role happen during school half-terms, which means extra hours will be required during these times. In return, we offer full flexibility with Time Off in Lieu (TOIL), allowing you to reclaim your time outside of busy half-term periods. Afterschool club is currently on Wednesdays and you will be expected to attend in person until 6pm.
Purpose of the Role
The Youth Activities and Enrichment Coordinator will play a key role in planning, coordinating, delivering and monitoring educational, recreational and enrichment activities as part of our award-winning Bright Futures Children’s and Young People’s Programme. Working closely with the Head of Services/Family Support and Supplementary School Manager, Primary Teacher, external partners and volunteers, the post holder will ensure the provision of engaging, inclusive and memorable opportunities. In addition, they will support the delivery of RAK Bright Futures After School Club and Supplementary School and contribute to education-related casework for children and young people and monitoring and evaluation of all above activity.
All staff are expected to adhere to the Equal Opportunities Policy of RAK at all times.
Refugee Action Kingston (RAK) is a well-established charity dedicated to supporting refugees and people seeking asylum from anywhere in the world who find themselves in the Royal Borough of Kingston and neighbouring boroughs. Since its foundation in 1991, RAK has been the main provider of direct services to refugees and people seeking asylum as well as promoting refugee rights.
RAK aims to support refugees through the process from their initial reception in the borough through to final integration into the local community in order to enable them to live a fulfilling life and become accepted and active participants in our local communities. We achieve this by accomplishing a variety of outcomes for refugee and asylum-seeking families through delivering a holistic service including advice, information, counselling, education, training, and assistance to access mainstream services and employment opportunities to help them rebuild their lives.
What we can offer you
· Work in a highly respected organisation punching above its weight – providing quality support to around 1300 individuals and families a year.
· A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards.
· Flexible working.
· A committed community in South West London that supports RAK through volunteering, sharing information about our work, and donations.
· Generous annual leave.
· Paid 30 minute lunch break if working 6 or more hours per day.
Our values
- Empathy: we put ourselves in the shoes of those we work with.
- Enterprise: we are innovative and resourceful in our approach to supporting refugees and people seeking asylum.
- Empowerment: we strive to empower our clients, helping them achieve their aspirations.
Key Responsibilities
- Research, plan and coordinate holiday activities, trips and workshops that promote learning, wellbeing, community engagement and social inclusion.
- Develop and maintain relationships with activity providers, venues, schools, community organisations, cultural institutions and other partners to secure and coordinate activities, trips and enrichment opportunities.
- Manage invitations and registrations. Communicate with families regarding activities, permissions, travel arrangements and other relevant information.
- Organise the provision of lunches and refreshments through partnerships with local organisations and suppliers. Ensuring compliance with relevant food hygiene standards.
- Track project expenditure, process invoices, reconcile activity-related expenses, and maintain accurate budget records.
- Maintain records of attendance and activities. Administer questionnaires to monitor outcomes and obtain feedback to support evaluation and project reporting requirements.
- Take photos and prepare short commentary for social media whilst prioritising online safety of children and young people and ensuring all necessary permissions are in place.
- Deal sensitively with children, young people and families, identifying needs and making referrals to appropriate RAK services, external organisations and community opportunities.
- Keep up to date with local community activities and services and ensure youth activities notice boards are regularly updated.
- Promote the welfare and safety of children and young people at all times.
- Adhere to RAK’s safeguarding policies and procedures.
- Conduct appropriate risk assessments and ensure health and safety requirements are met for activities and trips.
- Ensure compliance with data protection and confidentiality requirements.
Support Duties
- Support the delivery of RAK’s After School Club and Supplementary School programmes.
- Provide support to the Head of Services/ Family Support and Supplementary School Manager and Primary Teacher with education-related enquiries and casework.
- Support and work alongside volunteers involved in the delivery of Bright Futures.
- Ensure client details and case records are accurate, confidential and recorded on the RAK database and other relevant platforms.
Other duties and shared responsibilities
- Attend team meetings, training and other activities required to support the successful delivery of the programme.
- Represent RAK professionally with partners, stakeholders and the wider community.
- Undertake any other duties reasonably required by the Head of Services/Family Support and Supplementary School Manager that are consistent with the nature of the role.
- Undertake other duties such as implementing cleanliness procedures, and assisting in fire practices.
- Implement Refugee Action Kingston’s Equal Opportunities, Confidentiality, Health and Safety and other policies in all areas of work.
Please note the duties outlined in this Job Description may be reviewed and amended from time to time.
Person specification
- Experience of organising activity and enrichment programmes and events for children and young people.
- Experience of working with children and young people at risk of violence or exploitation.
- Experience of managing administrative processes and maintaining accurate records.
- Experience of monitoring budgets and handling financial administration.
- Experience of working with volunteers.
- Digital proficiency – experience of working with database systems, Microsoft 365, Canva.
- Understanding of equality, diversity and inclusion.
- Strong communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Ability to build positive relationships with children, young people, families and partner organisations.
- Ability and willingness to work flexibly.
- Available to work during school half term holidays.
- A commitment to the aims and objectives of Refugee Action Kingston and an understanding of the challenges faced by people seeking asylum and refugees in the UK.
Desirable criteria
- Spoken competency in one or more key client language groups.
- Lived or learned experience of the challenges faced by children and young people affected by displacement, disruption to education, youth violence or exploitation.
Our workplace
We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought. Our values are clearly set out in our strategy RAK Strategy 2023-28 which is available on our website.
RAK is an equal opportunities employer. We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities.
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Disclosure and Barring Service (DBS) and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.
Interviews will take place w/c 21 September 2026.
Refugee Action Kingston exists to enable refugees and people who seek asylum to succeed as integrated members of the local community


The client requests no contact from agencies or media sales.
The Woodland Trust is looking for a The Head of Estate and Programmes - Scotland. They will lead the Trust’s estate and programmes team in Scotland, ensuring that the estate and associated programmes are managed to the highest professional standards and in accordance with the Woodland Trust’s management approach, policies and standards. They will lead the development of the Treescape programme and other priority programmes as required and develop and manage strategic partnerships in support of the Trust’s work in Scotland.
The Role:
- Lead and oversee the Woodland Trust’s Scottish estate, ensuring woodlands are managed to the highest professional, environmental and compliance standards, including UKWAS accreditation.
- Drive delivery of the Trust’s Treescape Programme in Scotland, building effective partnerships and ensuring strategic objectives are achieved.
- Manage and inspire a high-performing team of site managers, project leads and programme staff, fostering a culture of accountability, development and collaboration.
- Oversee multi-disciplinary projects and a budget of approximately £5m, ensuring resources are managed effectively and deliver maximum value and impact.
- Provide strategic leadership on estate acquisitions, disposals and land management, supporting the growth and long-term sustainability of the Trust’s woodland portfolio.
- Champion health and safety and operational excellence across all estate activities in Scotland, ensuring compliance and best practice at all times.
- Build and maintain influential relationships with partners, funders, stakeholders, government bodies and the wider land-use sector to advance the Trust’s vision and objectives.
- Contribute to senior leadership and organisational strategy, representing Scotland within the Woodland Trust and supporting UK-wide initiatives, policy development and knowledge sharing.
- This is a homebased role, requiring regular travel to locations within wider Scotland, sometimes to remote locations. You would be expected to live within reasonable travelling distance of your area of responsibility. Occasional travel to regional offices and overnight stays will be required.
- A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.
The Candidate:
- Extensive experience in forestry, woodland and land management, with a strong understanding of native woodland management, Scotland’s land-use landscape and rainforest ecosystems.
- Proven leadership experience, with the ability to lead, motivate, develop and inspire multidisciplinary teams to deliver high performance.
- Strong project, programme and budget management expertise, including oversight of complex initiatives, resource allocation, monitoring and reporting.
- Commercial and operational management experience, including procurement, contract management and delivering value for money while achieving organisational objectives.
- Exceptional partnership and stakeholder engagement skills, with experience building strategic relationships across government, funding bodies, landowners, conservation organisations and other key interest groups.
- Excellent communication and influencing abilities, with confidence engaging senior stakeholders, preparing written reports, presenting ideas and supporting successful funding applications.
- Knowledge of legal, policy, and governance frameworks, including experience developing and managing legal agreements and understanding Scotland’s conservation, forestry and land-use policy environment.
- Relevant professional qualifications and practical capability, including a forestry-related qualification, membership (or working towards membership) of the Institute of Chartered Foresters, strong IT skills (including MS Office and GIS) and the ability to travel extensively.
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
- Buy and Sell Holiday Scheme
- Enhanced Parental Pay
- Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s largest woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.
Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
First round interviews will take place via Microsoft Teams on 18th, 19th and 20th August 2026.
IT Service Desk Analyst
Salary: £30,255
Location: Remote with regular travel to Head Office in Downton, Wiltshire (minimum 1 day a week). Applicants should ideally live within approximately one hour’s travel of the office. Additional travel to UK locations within a working day is to be expected where required for the performance of duties. Absence from home overnight may be required on occasion.
Hours: Full Time, 35hrs per week
Contract: Permanent
This is a varied and rewarding role for someone who enjoys solving problems, supporting people and contributing to practical service improvements in a charity with a clear purpose.
About the Role
As an IT Service Desk Analyst, you will be at the heart of the colleague technology experience, providing responsive 1st and 2nd line support and helping people get the best from the systems, devices and tools they rely on every day. You will take ownership of incidents and service requests from initial logging through to resolution or appropriate escalation, balancing technical troubleshooting with clear communication and excellent customer service.
You will support a broad range of activity including hardware, software, Microsoft 365, user access, asset management, operational projects and service improvement. The role offers the chance to build strong knowledge of our organisation, contribute to better ways of working and play an important part in keeping our people connected, productive and supported.
- Provide high-quality 1st and 2nd line support, responding to colleague incidents and service requests in line with agreed procedures and service expectations.
- Take ownership of tickets from initial logging through to resolution or appropriate escalation, ensuring priorities are managed effectively and stakeholders are kept informed.
- Support joiners, movers and leavers processes, including user accounts, access permissions, hardware, software and accurate operational records.
- Maintain and update IT documentation, knowledge articles, asset records and support information to improve consistency and first-time resolution.
- Contribute to service improvement by identifying trends, recurring issues and opportunities to strengthen workflows, reporting and user guidance.
- Promote secure ways of working by following information security, data protection and approval processes, and escalating potential risks or incidents promptly.
About You
Are you someone who enjoys solving technical problems, supporting colleagues and taking ownership of work through to a clear outcome? Do you communicate confidently with people at different levels of technical understanding, stay calm under pressure and take pride in providing a professional, helpful service?
If you have experience in an IT service desk or technical support environment, good working knowledge of Windows 11 and Microsoft 365, and the ability to prioritise, troubleshoot and escalate appropriately, we would love to hear from you. Experience with service desk tools, Active Directory or Entra ID, hardware troubleshooting, remote support, ITIL-aligned processes or supporting geographically dispersed colleagues would be especially valuable.
About the Team
You will join a friendly, knowledgeable and collaborative IT team that is focused on delivering reliable, practical and people-centred support. We work closely with colleagues across Help for Heroes, helping them use technology confidently so they can focus on supporting the Armed Forces community.
The team values clear communication, shared knowledge, continuous improvement and a supportive approach to problem solving. This is a great opportunity to develop your technical skills, contribute ideas and make a visible difference to the way IT services are delivered across the charity.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Closing date: Sunday 16th Aug 2026 (applications may be closed early if we receive a high number of strong applications).
Interview Process: Competency-based interview, which will be held in person, on Tuesday 25th Aug 2026.
We are committed to equity, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
We are looking for a highly motivated and organised Finance Manager. You will play a pivotal role in the organisation, ensuring the smooth running of Create London’s finances. Reporting to the Director and working closely with the Head of Strategic Operations and Operations Coordinator, in this role you are expected to be a professional lead within your respective area of finance, provide expertise and high quality financial services to senior stakeholders, including the charity’s Finance Sub-committee.
You will be working with the CEO and SMT to maximise the impact and longevity of the charity through strong and robust financial management, provide comprehensive finance support and manage effective systems to monitor Finance KPIs, identifying improvements and efficiencies in our financial systems.
Hours: 0.4 FTE (2 days per week)
Salary: £36,000 pro rata (£14,500)
Location: Colourworks and other Create sites
Term: Temporary, 2-year fixed term
Reporting to: Director
Annual Leave: 28 days pro rata, plus statutory holidays (11.2 for 0.4 FTE)
APPLICATION DEADLINE: Sunday 9 August 2026, 12:00 PM BST
INTERVIEWS: w/c 17 August 2026 (in person or remote)
The client requests no contact from agencies or media sales.
Position
MSF UK is looking for a Press Officer to focus on it's proactive, strategic media coverage. We're looking for someone who is collaborative, innovative and has plenty of connections in the industry - be that regional, national or international media, trade or political press, podcasts or documentaries.
Hours: Full-Time (37.5 hours per week) Mon - Fri
Duration: Permanent
Location: London – hybrid, 2 days per week London Office (including Wednesdays)
Salary: £41,902.62 - £51,214.32 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.
Job Purpose:
- The main purpose of this role is to proactively seek coverage of MSF / create news about MSF.
- This role is about creating opportunities for impactful coverage and setting up good relationships externally.
- To raise awareness of the work and priorities of MSF with core target audiences via coverage in UK and international radio, podcasts, TV, print, online and documentaries.
- Maintain relationships with international colleagues e.g. the International Office (IO), Communication Advisors, other press officers in key hubs globally as well as field communications teams.
- While the majority of your time will be spent gaining proactive coverage, there’s also an expectation that you will help with incoming enquiries or offer to assist the News team if it’s busy - under instruction from the Head of Media or Senior Press Officers.
- You will be part of an on-call / out of hours rota, including evenings and weekends, for which you will accumulate TOIL.
Knowledge, Skills and Experience:
- Demonstrable experience in press office work, TV production or international journalism,
- including substantial understanding of, and contacts in, UK media.
- Experience in pitching stories and features to print, radio, TV, podcast and online.
- Good knowledge of world affairs and a demonstrable understanding of and commitment to humanitarian issues.
- Ability to work to tight deadlines, handle content of a sensitive nature, and be a team player.
- Project management skills.
- Industry contacts preferred.
- Experience of international development/humanitarian relief preferable.
- Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
The client requests no contact from agencies or media sales.
Job Title - Business Support Manager
Contract - 1 year (Maternity Cover)
Hours - 21 hours per week
Salary - £19,500 per annum (£32,500 FTE)
Location - Pears Pavilion, Coram Campus and hybrid
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
Coram Parenting and Creative Therapies comprise of a multidisciplinary team of art, music, drama, family therapist and clinical psychology and they are an established service (over 15 years) and operate from the dedicated therapeutic centre Pears Pavilion at Coram that is warm and welcoming to children and families. The team work with local schools in Camden and provide therapies to children and their parents many of who are special guardians or adoptive families.
The Business Support role is a dynamic and exciting role at the heart of the service and supports the referral processes, links with schools and stakeholders and build on the excellent systems in place for front door services and producing committee and outcome reports on the benefits of the services, working closely with the therapeutic team.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing Date: 21st August 2026 at 23:59
Interview Date: 25th August 2026
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Coram changes lives, laws and systems to create better chances for children, now and forever.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
NCT is the national charity for pregnancy, birth, infant feeding and early parenthood.
Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.
Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.
For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.
We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.
About the role
- We are seeking an experienced People and Inclusion (P&I) professional to join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will work within a small P&I team, which is part of our overall Organisational Services Directorate. Key duties include:
- Deep and proactive partnering with our charity’s managers as a trusted advisor on People and Inclusion matters across the employee lifecycle. We rely on our talented staff team to deliver a range of important services for all parents so need our people to feel included, connected and supported to do their best work;
- Efficient management of People administration and the operational People function to deliver an excellent employee experience. This will include ensuring our HR System (IRIS Cascade) is optimised for our teams, delivering timely and accurate management data to inform decision-making and ensuring our People policies and practices operate at a minimum in line with employment legislation and aspire to be best practice throughout. You will manage our People and Inclusion Coordinator and will partner with the Payroll team;
- Leading the delivery and continuous development of employee equity, inclusion and wellbeing initiatives that support diversity and create belonging for all of our people. Ensuring that equity, diversity and inclusion (ED&I) is embedded across all of our work is one of our Charity’s key strategic aims;
- Taking a remote first approach as we have a home-based workforce and working in in partnership with the communications team to deliver motivational, supportive and informative updates alongside connection and engagement opportunities;
- Build focussed management development, learning and community-building opportunities for our People managers.
About you:
- You will relish the opportunity to work in a values-driven, collaborative and parent focussed organisation where our commitment to ED&I is central to all of our work;
- You thrive in a busy operational environment with multiple priorities, and you enjoy taking a pragmatic and strategically detailed approach to improving imperfect processes and systems. You also prioritise building positive relationships and collaborating with colleagues.
- You will have a CIPD Level 5 Qualification (or demonstrable equivalent) and will demonstrate an interest in continuing professional development, including ensuring you are up-to-date with the practical implementation of UK employment legislation and People best practice;
- You will have significant previous experience operating as a People Business Partner, People and Inclusion Manager or senior HR/People Advisor or similar across the full employee lifecycle. Your key experience will include: overseeing the efficient and effective deployment and development of an HR system; effective partnering with managers; analysing People data and trends; developing and embedding ED&I principles and practices; and supporting organisational change projects.
We are the charity supporting people as they become parents. Here through pregnancy, birth, and early parenthood.



The Southbank Centre Production team manages the technical requirements for all events across our site. We are currently seeking an individual to support the team by managing the staffing schedule.
Based primarily in the production office, this role involves carrying out administrative duties for the Director of Technical Production, Head of Production, the Production Management team, and the wider department. Additionally, you will assist in creating the staff rota across Production and ensure the accurate reporting of team absences.
Please download the attached Job Description for a full overview of this role's responsibilities.
The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.
The deadline for applications is 23:59 on the closing date for the job posting.
We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.
Please note, applications sent via Email or 3rd party agencies will not be considered.
Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.
Key Responsibilities
- Compile and distribute staff schedules, departmental rate cards and technical specifications.
- Maintain the rostering and attendance management system (Google Sheets and Staff Savvy) and ensure all data is accurate.
- Assist with booking agency workers and casual staff and processing related paperwork.
- Manage holiday and sickness absence reporting and provide information to payroll regarding sickness and bank holiday payments and annual leave balances as required.
- Assist with crew member’s ad hoc expenses claims administration.
Skills & Experience
- Extensive knowledge of Google Suite, including complex formulas / permissions within Google sheets.
- An understanding of rostering systems, such as Staff Savvy.
- An understanding of theatrical terms and equipment.
- Working knowledge of stage and production management practices.
- Able to communicate effectively verbally and in writing and is able to handle and resolve issues collaboratively.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Team: Finance & Resources
Locations: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home. A minimum of two days a week at the office (including our all-staff Wednesday)
Duration: Permanent (with six months’ probation)
Reporting to: CEO
Hours: 35 hours per week, Monday-Friday
Salary: Starting salary £60,000
The post holder will be responsible for the following:
Finance
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Maintain appropriate and comprehensive finance and accounting policies and procedures including payment authorisations, cash management etc.
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Provide clear and accurate financial information, budgets and forecasts to the trustees, CEO fundraising team and other departments as required.
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Manage strategic relationship with key partner organisations such as bookkeepers/auditors/payroll providers/banks etc.
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Overall responsibility, with support from the external bookkeeper and internal staff, for:
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Ensuring accurate recording and maintenance of finance data, including accurate classification of income.
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Ensuring balance sheet and bank is reconciled and reviewed monthly.
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Preparing and developing monthly Management Accounts.
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Oversee preparation of the annual financial statements and manage the external audit.
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Oversee payroll and pension process, engaging with external payroll support, including administering monthly payroll and fortnightly payroll during the Winter Night Shelter season.
Legal and compliance
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Overall responsibility for compliance with all legislation / codes.
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Ensure Companies House, Charity Commission, HMRC and Pensions Regulator requirements
are met in a timely fashion.
Risk management
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Overall responsibility for risk management, including timely and accurate completion of relevant risk assessments, maintaining and developing the organisation's risk register, and procuring and maintaining appropriate insurance cover.
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Overall functional responsibility for health and safety.
Office Management
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Overall responsibility for information technology across the organisation, which is implemented day-to-day by the IT support providers.
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Ensure Glass Door has appropriate office space which meets all legal requirements and government regulations, environmental, health and security standards.
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Organise and review general administrative processes and induct new staff on relevant office processes, including data protection, security and fire safety.
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Support and line manage the receptionist and office volunteers to ensure that we deliver high levels of service to staff, guests and other visitors, creating a warm and welcoming environment
People Management
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Manage the HR function:
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Ensure Glass Door is an attractive and rewarding place to work and staff deliver their potential.
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Review, identify and implement improvements in the HR function to optimise effectiveness and efficiency.
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Lead on managing employee relations.
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Support and line manage the Finance & Resources team (HR Manager, receptionists).
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Conduct regular supervision meetings and performance appraisals.
Senior Leadership Team
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Operate as part of the Glass Door senior leadership team, with a particular remit to ensure that we are fulfilling our financial and compliance objectives.
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Support the CEO and colleagues in setting the strategic direction for Glass Door.
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Represent the CEO on internal or external matters, if appropriate.
Governance
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Manage the Resources Committee and Finance Committee on behalf of the trustees.
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Assist in managing the Board of Trustees e.g. co-ordinate diaries, set dates, drafting and circulating agendas and papers.
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Organise the Annual General Meeting, including drafting papers and corresponding with members.
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Co-ordinate the annual policy review process for Finance & Resources (finance, legal, HR, data, governance) and Fundraising & Communications (fundraising, communications).
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Manage the Glass Door complaints process.
Person Specification
Essential
Personal Qualities
• Empathetic attitude towards homeless and vulnerably-housed people.
• A confident self-starter who will hit the ground running.
• Ability to operate at a range of levels; with both gravitas and relate-ability
• A team worker with an open, collaborative style and a practical, “can-do” approach.
• Commitment to our values of being welcoming; being open to all, without prejudice;
compassionate; believing individuals can turn their lives around; and knowing we can have a
bigger impact when we work together.
• Commitment to and understanding of the issues relating to equality of opportunity and the
ability to implement change in this area.
• Ability to adhere to and implement Health & Safety, HR and operational policies.
Qualifications and Experience
• Minimum CIMA or CIPFA qualification.
• Minimum five years’ in-house employment experience post-qualification.
• Experience of leading and inspiring a team.
• Experience of budgeting and financial planning, including modelling / scenario planning.
• Experience with month end reporting.
Knowledge, Skills, Abilities
• Excellent working knowledge of accounting software systems e.g. Xero.
• Fully conversant with best practice in accounting procedures.
• Excellent organisational skills with strong attention to detail, especially record-keeping and
electronic filing.
• Strong written English and numeracy skills.
• Excellent skills in Microsoft Office software (Word, Excel, PowerPoint, Adobe Acrobat Pro, and
databases).
• Good interpersonal and verbal communication skills.
• Ability to forward plan and schedule workflows.
• Ability to relate to and work with people from a range of backgrounds.
Desirable
• ACA or ACCA qualification.
• Experience of working with homeless people or similar disadvantaged client groups and an
understanding of their needs.
• Experience of working in the not-for-profit sector.
• Experience of charity accounting/ the SORP.
• Experience of risk management.
• An understanding of GDPR and health and safety legislation.
The client requests no contact from agencies or media sales.
1. Overview :
Amna, meaning safety in Arabic, is a refugee-centred organisation that supports mental health and community-led healing. We equip displaced communities with the tools to heal, build resilience, and restore a sense of belonging.
Rooted in evidence and lived experience, our global work empowers frontline organisations to deliver trauma- and identity-informed care. Through safe, culturally grounded spaces, we help break cycles of trauma and support long-term recovery.
Amna is currently undertaking a broader organisational strengthening exercise focused on improving operational resilience, financial sustainability, governance, compliance, and readiness for future growth. This consultancy forms part of that wider organisational development agenda and will inform future decisions on systems, processes, structures and investment priorities.
2. Objective
Amna's finance function is now fully resourced, creating the right moment to review and strengthen the organisation's financial systems and processes. This consultancy is commissioned to establish the added value of a review of Amna's finance ecosystem, and to identify practical, costed solutions to support the organisation's next stage of growth.
The objective of this consultancy is to support Amna in diagnosing its current financial ecosystem, whether its financial systems, processes, controls, reporting structures, governance arrangements and operating model are fit for purpose for its current and anticipated scale. Based on this diagnosis and mapping out relevant, costed solutions for a future finance system upgrade and/or procurement,linking Amna's core business activities and income-generating activities with donor compliance requirements and UK charity compliance obligations and strengthen organisational decision-making, grant management, forecasting and organisational sustainability over the next 3–5 years.
2. Scope of Work
The consultancy should not assume that technology is the preferred solution. Recommendations should distinguish between issues that can be addressed through changes in processes, governance, roles and responsibilities, staff capacity or systems, and should prioritise solutions according to value for money, organisational readiness and expected impact
Diagnosis (Consultant-led)
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SWOT-style analysis across Finance, SLT, and Programmes
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Assess organisational reliance on manual processes and identify key operational bottlenecks and map where time, confidence, or control is being lost
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Review alignment and map data flows across Finance, Programmes, Development, MEL, HR, and Operations.
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Review how financial information supports and distinguish decision-support needs from compliance/control requirements at management, SLT and board levels.
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Finalise objectives, success indicators, and non-negotiables for procurement
Solutions Mapping (Consultant-led)
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Recommend an appropriate future-state finance operating model based on different organisational growth scenarios including roadmap and costing model for finance system upgrade. Identify opportunities for automation, integration and systemisation across finance, procurement, grant management and reporting processes.
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3-year Financial Systems Improvement Roadmap, aligned with the Operations Systems Roadmap and assess resource implications (people, systems, skills and governance) of each proposed solution. Where relevant, this should address visibility into specific finance workflows such as grants tracking/pipeline and contract management for outsourced finance services.
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Risk matrix and pros/cons per proposed solution and recommend governance and control improvements required to support future growth.
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Prioritisation against agreed criteria (relevance, cost, efficiency, effectiveness) as a timeline-bound plan
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Provide revised Organizational wide financial health KPIs for the next 3–5 years, with calculations, methods of measurement and reporting frequency.
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Propose practical, light-touch recommendations to reduce friction in procurement-related steps that touch finance (e.g. purchase requests, approvals) proportionate to effort and scoped as an input to the finance ecosystem, not a full procurement redesign
Present distinct solution categories (e.g. low/moderate/significant investment options), each with an indicative cost range, so Amna can decide what fits best. To be finalised only once diagnosis is complete.
3. Deliverables
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Finance ecosystem maturity assessment including (strengths, weaknesses, critical gaps/bottlenecks, benchmark against comparable organizations). A diagnostic report validating and finalising the objectives, success indicators, and non-negotiables (Max 15 pages) .
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A data flow map across Finance, Programmes, Development, MEL, HR, and Operations.
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A 3-year Financial Systems Improvement Roadmap, including future state operating model options (i.e maintain current scale, moderate growth, significant growth) and suggest required resources/systems/risks/costs per scenario.
Scenario-based, costed solution options, each with a pros/cons analysis.
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Identify where technology or automation can simplify existing finance processes and reduce manual effort.
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Proposed finance KPIs for the next 3–5 years, with supporting calculations.
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A final report and presentation to the Senior Leadership Team and Board (via the Treasurer).
4. Roles and Responsibilities
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Operations, Risks and Security Director: Overall accountability for the consultancy, sign-off on deliverables, and escalation to SLT/Board.
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Head of Finance, Risk & Compliance: Owns the finance/compliance stream and is the consultant's main technical counterpart, reviewing and approving draft deliverables before they reach the Director of Operations.
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Finance Manager: Provides operational implementation support, including access to data, documentation, and day-to-day coordination with the consultant.
The consultant is expected to engage with representatives from other departments programmes, MEL, fundraising and Organisation development, leadership and the board members mainly treasurer as required.
5. Payment Terms
Payment will be linked to the completion and sign-off of agreed deliverables (Diagnostic report., Draft options paper, Final roadmap and presentation)/milestones rather than paid as a single lump sum. The exact fee structure, total budget, currency, and payment schedule will be confirmed with the appointed consultant and set out in the resulting contract.
6. Contract length
The contract shall be effective from September 2026 and shall continue until delivery of the final report and presentation, expected in October–November 2026, unless terminated or extended earlier by mutual written agreement of both parties.
7. Quality Assurance
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All draft deliverables will be reviewed by the Head of Finance, Risk & Compliance prior to circulation.
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Final sign-off rests with the Director of Operations, following consultation with the Senior Leadership Team and Board (via the Treasurer).
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Regular check-in meetings will be held between the consultant and the finance/compliance stream led to track progress against the agreed timeline and deliverables.
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Any material changes to scope, timeline, or approach must be agreed in writing before proceeding.
Draft outputs should be tested with key users and stakeholders to ensure recommendations are practical, proportionate and implementable within Amna's operating environment
8. Confidentiality and Data Protection
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The consultant will have access to sensitive financial, operational, and organisational information and must treat all such information as strictly confidential, both during and after the assignment.
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The consultant must comply with UK data protection law (UK GDPR and the Data Protection Act 2018) in handling any personal or organisational data shared for the purposes of this consultancy.
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Data and documents shared for the assignment remain the property of Amna and must be securely stored, not shared with third parties, and deleted or returned at the end of the assignment unless otherwise agreed.
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A confidentiality/non-disclosure clause will be included in the contract with the appointed consultant
9. Contact and Communication
The main point of contact for this consultancy is the Head of Finance, Risk & Compliance, with escalation to the Operations, risks and Security Director as required. Regular progress updates will be agreed with the consultant at the start of the assignment
10. Proposal Submission Requirements
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A brief technical proposal outlining understanding of the assignment and proposed methodology (clearly distinguish between process issues, governance issues, people issues and system issues).
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A proposed workplan and timeline, aligned with the kick-off and deliverable dates set out in this ToR.
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CV of the consultant who would deliver the assignment, demonstrating experience supporting charities, INGOs or grant-funded organisations operating internationally preferably experience with UK charity finance, donor compliance, VAT considerations, grant management and multi-country operations.
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A cost proposal, clearly breaking down by phase/deliverable/VAT/Admin including day rate(s) and an all-inclusive total cost for the assignment.
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Contact details of at least two relevant references.
The client requests no contact from agencies or media sales.




