Head of operational development jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Have you got a head for data and a heart for storytelling?
As our Individual Giving and Legacies Manager, you’ll lead the growth of single and regular donations, develop supporter journeys, and strengthen our legacy giving programme.
You’ll be confident using CRM data and analysis to inform strategy, and you’ll enjoy creating compelling fundraising content from email journeys to campaign appeals, that motivates supporters to give.
With significant income growth over the past two years and ambitious plans for the future, this is an exciting time to join Homeless Oxfordshire’s Fundraising and Communications team. Your work will play a vital role in supporting some of the most vulnerable people in our community.
About The Job:
This is a vital role in delivering our fundraising strategy and goals. The role holder will be responsible for raising income from individuals and legacies and increasing the volume and value of our supporter relationships, engaging new audiences and driving sustainable income growth. We will also trust the role holder to deliver fantastic supporter journeys and supporter experiences and contribute to the overall implementation of the Fundraising Team’s objectives.
Main Areas Of Responsibility:
Income Generation
· Lead on raising income to an agreed target, through acquisition, development and retention of individuals and legacy pledgers, as agreed with the Head of Fundraising and Communications.
Strategy
· Work closely with the Head of Fundraising and Communications to build and deliver a highly effective, sustainable, audience-centred public fundraising and supporter experience plan.
· Engage in market and supporter insight to inform decision-making and development of new activity/products.
· Develop a good understanding of our supporter base, their motivations and behaviours. Use our CRM database (Raisers’ Edge NXT) and data analysis and insights to inform the development of new fundraising campaigns and products.
· Take the lead role in the development of effective supporter journeys, working with the Community Fundraising Team to convert community fundraisers and events participants into regular donors.
· Lead the design and delivery of individual giving campaigns (including the Christmas campaign), using direct mail, digital marketing and advertisements to drive supporter acquisition and retention.
· Develop and design our legacy programme, working with Farewill and local law firms to encourage supporters to include Homeless Oxfordshire in their will.
· Work with the Head of Fundraising and Communications to develop and deliver a mid-level giving programme, driving the major donor pipeline and effectively stewarding donors giving at the £300-£1,000 level.
Operational Delivery
· Be responsible for the setting and managing of budgets, targets and KPIs. Report on progress, trends and take action when required. Analyse results and evaluate activity to inform future plans.
· Act as the lead-user for Raisers’ Edge, supervise the Data Administrator to ensure accurate data entry and reconciliation, and support the team with reporting and data analysis.
· Work collaboratively to ensure that all income generation activity is integrated and opportunities for cross-team working are maximised.
· Develop processes that enhance the team’s capacity, efficiency, and ensure effective fundraising.
· Manage external partners and agencies involved in fundraising delivery, ensuring due diligence, high quality and effectiveness.
· Ensure the highest standard of supporter experience in order to make the most of every interaction.
· Ensure legal and regulatory compliance across all areas of the public fundraising portfolio, including the Fundraising Code of Practice, Data Protection and Gift Aid. Model best practice and coach team member as required.
Leadership
· Line manage the Data Administrator, supporting them on reconciliation, data entry and gift processing.
· Provide management information for SMT and the Board of Trustees as requested and attending meetings when required.
· Build positive working relationships with all internal and external stakeholders.
· Represent the charity at external meetings as and when required.
· Engage with the wider charity sector, learning from peers and sharing best practice.
General Duties:
· Compliance with Homeless Oxfordshire’s policies and procedures.
· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
· Contribute to the work of the broader team.
· Responsible for the effective use of financial and other resources.
· Be prepared to work evenings and weekends, as the job reasonably demands.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on Indeed or our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted week commencing 16th February 2026.
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Job Advert
JOB TITLE: Head of Operations
SALARY: £56,000 (pro rata)
LOCATION: LSE Students’ Union, Central London Office
WORKING HOURS: 22.2 hours per week (0.6 FTE)
CONTRACT TYPE: Permanent
The LSE Students’ Union is seeking an experienced and strategic leader to join our Senior Leadership Team as Head of Operations. This is a newly created position, offering an exciting opportunity to take senior oversight of our central teams and ensure the effective delivery of our operational functions.
Reporting directly to the Chief Executive Officer, you will provide leadership and direction across finance, HR, governance, compliance, and risk management. Your work will underpin the Union’s ability to deliver its strategic objectives and maintain high standards of accountability, transparency, and operational excellence.
As Head of Operations, you will lead our finance and HR team, ensuring robust financial management, effective people practices, and strong governance frameworks. You will oversee budgeting, audits, and financial reporting, while promoting a positive and inclusive workplace culture. Acting as a key adviser to the Board of Trustees and relevant committees, you will also manage risk and data protection across the organisation.
Who are we?
LSESU is a vibrant, student-led organisation committed to helping LSE students make the most of the life-changing experiences open to them during their time at university. As part of our Senior Leadership Team, you will play a critical role in shaping our future and helping us to create a student experience which is enjoyable and empowering.
Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK. We provide support, representation, and opportunities to help students thrive during their time at university. Everything we do is shaped by our members and guided by our values to be bold and inclusive, working collaboratively to create a welcoming community built on integrity and respect.
Who are we looking for?
We are looking for a candidate who combines strategic vision with operational expertise. You will bring a recognised accounting qualification and strong financial acumen, alongside experience in managing both finance and HR functions. Your knowledge of governance, compliance, and risk management frameworks will be essential, as will your ability to provide clear leadership and build effective relationships at all levels.
You’ll need excellent organisation and planning skills, with a keen eye for detail and the ability to manage multiple priorities effectively. A commitment to equality, diversity, and inclusion is fundamental, together with an interest in working within a democratic, student-led environment.
Why apply?
As Head of Operations, you will play a pivotal role in shaping the future of the Union and supporting thousands of students at one of the world’s leading universities. We offer:
- 25 days of holiday per year (pro rata)
- Additional closure periods at Christmas and Easter
- Free LSE Students’ Union gym membership
- Opportunities for professional development and growth.
- Access to TOTUM (NUS) card, which provides a wide range of discounts
- Flexibility for work-life balance
How to apply
We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents:
Part 1: CV – Outlining your skills and experience to date.
Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this.
Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting.
Want to apply?
To apply for this role, please complete an online application.
Job Application Timeline
Closing date: Thursday 29th January 2026 at 10am
Intended interview dates: 12th / 13th February 2026
Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
This senior leadership role provides strategic and operational oversight of WGN’s Clinical Services, ensuring the delivery of innovative, safe, high-quality, survivor-centred, trauma-informed and culturally responsive therapeutic support for survivors of Violence Against Women and Girls (VAWG).
As Head of Clinical Services, you will lead a multidisciplinary team delivering individual therapy, group work, body-based therapies and web-based counselling within WGN’s intersectional Black feminist framework and Holistic Empowerment Recovery (HER) Model. You will shape the strategic direction of clinical services, strengthen partnerships, embed strong clinical governance and safeguarding practice, and foster a culture of collective care, reflective practice and anti-oppressive leadership.
This role combines strategic leadership, service development, clinical oversight and people management to ensure WGN’s therapeutic services remain sector-leading, accessible and survivor-led.
About you
As Head of Clinical Services, you will:
-
Provide strategic and clinical leadership across all therapeutic services, ensuring high-quality, trauma-informed, strengths-based and non-pathologising support within an intersectional feminist framework.
-
Lead and develop multidisciplinary teams, line managing senior clinical staff and embedding reflective practice, wellbeing and anti-oppressive leadership.
-
Hold responsibility for safeguarding and risk management as Designated Safeguarding Lead, ensuring robust case oversight and partnership working to keep survivors safe.
-
Drive service development and innovation, using data, survivor feedback and best practice to shape responsive therapeutic pathways and specialist trauma interventions.
-
Ensure equitable and inclusive access, strengthening referral pathways, managing demand with service managers and reducing barriers for marginalised survivors.
-
Oversee monitoring, evaluation and quality assurance, ensuring compliance with professional standards and funder requirements and using learning to improve services.
-
Build partnerships and sector influence, representing WGN externally and contributing to training, knowledge-sharing and policy discussions.
-
Embed survivor voice and co-production across service design, delivery and development.
Closing date and Interviews
This vacancy is open to applications on a rolling basis with interviews taking place on a rolling basis.
We encourage early applications, as the role may close before the advertised date if a suitable candidate is appointed.
About us
Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.
We do this by:
- Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
- Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
- Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.
WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.
Join us and be part of a team that values your well-being, growth, and contribution.
We are deeply committed to creating a workforce that reflects the diversity and strength of the women and girls we serve, and we strongly encourage candidates from Black and Global Majority backgrounds with Lived Experience who may not meet all criteria to apply.
WGN is an equal opportunities employer.
The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.
We promote social change that transforms societal attitudes, practices, and policies to prevent and eliminate violence against women and girls.



The client requests no contact from agencies or media sales.
Reporting to: Co-Executive Director
Benefits:
25 days annual leave per annum, plus UK public and bank holidays (pro rata)
Office closure for a week in December and August
Annual leave allocation increases annually by one day (up to a maximum of five days)
10% employer pension contribution
Other standard Foxglove benefits
About us
Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.
Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI.
Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We're urging competition regulators worldwide to stop Google’s theft of independent news. We’ve filed the UK’s first legal challenge to a data centre permission decision over the government’s failure to properly assess their environmental impact. We’ve forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A level students, forced the government to pause the NHS Data Grab and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.
We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.
The role
As Head of Operations, you will lead all operational functions of Foxglove. You will ensure that our finance, HR, legal compliance, fundraising, systems and internal processes enable the organisation to carry out its mission effectively. You’ll work across Foxglove and closely with leadership, as well as with external partners to build a resilient and well-governed organisation, able to manage growth and complexity while staying mission driven. This role manages one member of staff and multiple consultants.
Key responsibilities include, but are not limited to:
Financial Management & Accounting
1.Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.
2.Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.
3.Manage relationships with external accountants, auditors, banks, and financial service providers.
4.Ensure appropriate and best practice financial policies and controls are in place.
5.Ensure financial risk is identified and managed appropriately.
Fundraising & Development
1.Contribute to the organisation’s fundraising strategy in collaboration with the Co-Executive Directors and Head of Strategy.
2.Ensure systems are in place to track and manage grants, philanthropic donations, and other income streams.
3.Support the preparation of funding proposals and reports and ensure accurate and timely reporting to funders.
4.Support relationship management with key donors, foundations and partners.
Operational Systems & Processes
1.Develop and maintain efficient operational processes and systems (e.g. finance, HR, IT, data protection, office management).
2.Ensure proper policies and procedures are in place for procurement, vendor management, travel & expenses, and record-keeping.
3.Oversee the infrastructure that supports remote / hybrid working, ensuring tools and systems support collaboration, security, and productivity.
Compliance, Risk & Governance
1.Lead on organisational compliance: legal, regulatory, health & safety, data protection / GDPR, employment law.
2.Ensure the organisation’s policies and procedures are best practice, legally compliant and up to date.
3.Establish and monitor risk management frameworks and our risk register.
4.Support governance structures (internal reporting, director meetings etc.), ensuring decisions are well informed and documented.
Human Resources & People Operations
1.Oversee recruitment, onboarding, performance management, and staff development.
2.Ensure policies on equality, diversity, inclusion and wellbeing are embedded in how we work.
3.Foster a positive culture in line with Foxglove’s values.
Team Leadership & Collaboration
1.Lead the operations team, ensuring clarity of roles, responsibilities, performance and support.
2.Work closely with the rest of organisation including the legal teams and advocacy to ensure operations enables, not hinders, impact.
3.Contribute to organisational strategy, helping translate strategic ambitions into operational plans.
Person specification
Below are the essential and desirable criteria for a successful candidate.
Essential
·Minimum of 5-7 years of senior operations / finance / business operations experience, including line management
·Strong experience of budgeting, forecasting, audit & financial compliance
·Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail
·Strong risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc.
·Highly organised and able to manage multiple priorities; excellent time-management skills
·Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly
·Strong collaboration skills; ability to work across teams; good leadership and people management skills
Desirable
·Qualified accountant (e.g. ACA, ACCA, CIMA or equivalent), with proven experience in financial oversight and reporting
·Experience of operating in non-profit / mission-driven / legal organisations
·Legal or compliance experience
·Experience of international operations, dealing with cross-border legal / regulatory issues
·Experience of change management and scaling teams or systems
·Understanding of, or interest in, legal, tech justice issues
·Experience of hybrid / remote team leadership
·Experience with fundraising finances, grants management, donor reports
Length and salary
This is a permanent full-time role with six-month probation period.
How to apply
Please make your application via the link to Applied provided by 9am on Tuesday 10 February (please disregard Charity Jobs' deadline), answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in mid February for selected candidates.
Foxglove does not use AI in its recruitment processes, except to detect applications for AI use. As a tech-justice organisation, we ask the same of our candidates.
Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website.
If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us.
If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy on our website.
Foxglove is an independent non-profit organisation that fights to make tech fair.
The client requests no contact from agencies or media sales.
This is a challenging, exciting and rewarding role for a highly motivated, enthusiastic and pro-active fundraising professional with a strong background in community engagement and communications. You will continue building the public profile of St Petrock’s and be responsible for generating the income needed to run and further develop our vital and life-saving services.
About St Petrock’s (Exeter) Ltd: St Petrock’s is Exeter’s local, values-led and much-loved homelessness charity, created and supported by the local community to provide vital services for rough sleepers and other people experiencing homelessness, and those at risk of homelessness in Exeter. For more details, please visit our website.
About the role: You will be creative, self-motivated, conscientious and energetic, and have superb interpersonal and communication skills to engage effectively with a wide range of people and build the supporter base of St Petrock’s. You will have strong project and event management skills to lead on major fundraising campaigns and events such as our annual Christmas fundraising video campaign, the Big Night Out sponsored sleepout, and the Big Night In fundraising dinner, along with the imagination and drive to develop a full programme of public fundraising challenges and events. You will also have the knowledge and drive to develop legacy giving and major donor programmes and, supported by the Fundraising and Communications Officer, will be responsible for our social media platforms, website, media relations, and other external communications.
You will be primarily based at the St Petrock’s homelessness centre, with the opportunity for some hybrid working (at home or at local co-working venue). Given the nature of the role, it is essential that you have a suitably insured vehicle and are able to attend meetings and events outside normal working hours to share about St Petrock’s as needed.
Applications:For more detail (including a full Job Description & Person Specification) and how to apply, please download the Job Pack from our website or in the ad attachments.
To complete your application, please send us your CV, covering letter and a disclosure form as per the details in the Job Pack, outlining why you feel you are an ideal candidate for this post.. (These can also be emailed to us following the details in the pack).
Closing date for applications: Monday 16th February 2026 at 9am
Please contact Peter Stephenson, Chief Executive via the contact details in the Job Pack if you would like to have an informal discussion before applying (including a contact phone number if you would like to arrange a call back).
St Petrock’s is fully committed to safeguarding the welfare of vulnerable adults and children. We use “safer recruitment” practices throughout our recruitment processes, and all successful candidates will be subject to the highest level of DBS check that is legally permissible for their role. Any offer of employment is subject to a satisfactory DBS check. Applicants should understand that a criminal history will not necessarily bar applicants from this role but will be subject to risk assessment.
Please see our attached JOB PACK for full details of the role, including a full job description and person specification.
TO APPLY, please include your CV, full covering letter (including the details requested in the job pack).
We will also send you a disclosure form to complete on application, in line with the safeguarding requirements for this role. These documents can also be emailed to us as per the details in the Job Pack.
Thank you for your interest in our work.
Best wishes
We exist to stand with & for people experiencing homelessness. We will not give up until everyone in the Exeter area can enjoy a place to call home.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract length: Permanent
Location: North West London
Hours per week: 35, working Sunday - Thursday, 9am-5pm
Salary: £28k-£34k pa depending on experience and knowledge
Closing date for applications: Saturday 31st January 2026. First round interviews will be conducted via Microsoft Teams; interested candidates are encouraged to apply as early as possible
________________________________________________________________________________________
Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.
We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.
We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.
At our North West London Home, we are recruiting a Head of Kennels who will share our compassion and commitment for animal welfare to provide front line leadership to our team of Kennel and Animal Care staff and volunteers. We care for up to fifteen dogs on site, in addition to dogs placed into foster homes. Our Head of Kennels is responsible for managing the day-to-day smooth running of our kennels and maintaining the wellbeing of all dogs in our care, so that their individual physical and psychological needs are catered for adequately, and in line with our standards and ethics.
This is a high profile and hugely important role for Mayhew as our Head of Kennels oversees each dog's journey through Mayhew from in-take to assessment and then to rehoming. Working with staff and volunteers across the Home, foster carers, adopters, other charities and rescues and members of the public, our Head of Kennels is instrumental in ensuring that our dogs have all they need - from feeding, exercising, cleaning, and socialising to finding their perfect forever home. This role can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.
Leading a small team, our Head of Kennels is responsible for managing all aspects of our dog in-takes, adoptions, fostering and Pet Refuge (read more here), managing our capacity to ensure we help as many dogs as we can and ensuring our dogs are rehomed to a home suited to their individual needs as soon as possible.
We offer a caring and supportive team and the chance to make a lasting difference to the lives of dogs who rely on us.
Generally, you will:
- Lead and manage our kennels and ensure the very best care and support is given to each of our dogs
- Proactively, collaboratively and resourcefully maintain relationships with volunteers, foster carers, adopters, other rescue managers and other colleagues in the wider Mayhew community
- Manage your team in an inclusive and collaborative way, enabling and empowering them
- Engage and collaborate with senior staff to ensure effective delivery of our strategic and operational goals
To be successful in this role, you need relevant experience in:
- Experience working with dogs, preferably in a shelter environment
- Knowledge of dog behaviour, training and welfare
- Experience of successfully motivating, managing, and developing a high performing team and managing performance
- Experience of effectively managing competing and changeable priorities, a high workload and multiple complex issues and tasks
Please note that successful candidate(s) will be asked to evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
The client requests no contact from agencies or media sales.
Are you a commercial, values-led leader, who’s looking for a role that gives you the opportunity to shape ambitious new plans and to deliver real impact to your hospice community? Retail at St Nicholas Hospice Care is more than shops — it’s a vital engine that generates over £1m in unrestricted income every year, helping us to ensure everyone in our communities has support, dignity and choice when facing dying, death and grief.
We are entering an exciting new phase, with ambition to grow our retail offer both on the hight street and online, and we’re looking for an exceptional Head of Retail to lead it.
This is a senior role overseeing our entire retail operation: a network of seven shops across West Suffolk, a growing online presence and a donation centre, all delivering high-quality retail experiences while maximising trading and Gift Aid income. You’ll be a key member of the Income Generation Directorate and the Hospice Leadership Team, giving you the opportunity to shape strategy and drive results that truly matter.
If you’re a commercially minded retail leader who thrives on purpose as much as performance, this is a rare opportunity to make a real impact.
Your role
You will:
- Lead, inspire and develop shop managers, staff and volunteers across multiple sites.
- Drive income growth through clear strategy, strong operational planning and performance management.
- Ensure all retail environments reflect our brand, values and commitment to outstanding customer service.
- Lead stock management, merchandising and donation strategies to maximise return.
- Build strong community engagement and supporter relationships.
What you’ll bring
You’ll have:
- Experience leading multi-site retail operations (charity and/or commercial experience welcomed).
- Strong commercial awareness and a track record of improving performance.
- Excellent leadership skills, with a strong focus on coaching, development and engagement to empower your team to achieve success.
- Sound knowledge of charity retail governance, legal and regulatory requirements.
- Confident communication, planning and problem-solving abilities.
Why join St Nic’s?
We offer:
- The opportunity to work for a brilliant life enhancing local hospice, increasing its income and profile to support more patients and their families.
- A supportive, values-driven working environment.
- Ongoing learning and development opportunities.
- Health Cash Plan and wellbeing programme.
- 25 days’ annual leave, increasing with length of service (up to 29 days).
- Competitive pension plan (up to 8% company contribution).
- Life assurance (2x annual salary).
- Free parking and subsidised on-site bistro.
- The opportunity to work from home 1 to 2 days per week.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Head of Fundraising
Reports to: Deputy CEO
Location: Contracted to Breaking Barrier’ office in London, Birmingham or Manchester, with some expectation of travel
Terms: 5 days per week (37.5 hours) but open to part-time (minimum 30 hours) and flexible working arrangements
Contract: Permanent
Salary: £55,000 - £60,000 (inclusive of London weighting)
Purpose of the Role
The Head of Fundraising is a strategic leadership role within the Income and Engagement Directorate, with overall responsibility for the strategy, delivery and performance of Breaking Barriers’ high-value income portfolio. This includes corporate partnerships, trusts and foundations, statutory funding, and major gifts.
Breaking Barriers has grown into a national charity supporting over 1,300 refugees each year and raising c.£3m annually. Income from corporate partners and philanthropic funders has been central to this growth, with corporate partnerships integral to both income and the creation of meaningful employment outcomes for our refugee clients. As the organisation enters its next strategic phase, the priority is to develop national partnerships in line with a redesigned service model and build long-term resilience across high-value income streams.
Reporting to the Deputy CEO, the Head of Fundraising will translate organisational priorities into a clear income strategy that delivers resilience and long-term relationship-led partnerships. They will lead and support a team of senior fundraisers, each with lead responsibility for a defined income stream, while maintaining personal involvement in a small number of priority, high-value relationships.
As a member of Breaking Barriers’ Joint Leadership Team, the post-holder will contribute to organisational leadership, culture and decision-making, and will help shape how we work with responsible businesses, funders and partners to advance refugee employment in the UK.
Key Responsibilities
1. Income generation and external partnerships
-
Hold overall accountability for income delivery across corporate partnerships, trusts and foundations, statutory funding, and major gifts / high-net-worth individuals.
-
Provide strategic oversight and direction to senior managers leading each income stream, ensuring coherence, prioritisation and strong performance across the portfolio.
-
Maintain personal oversight of a small number of priority, high-value relationships, acting as senior sponsor and external representative where appropriate.
-
Ensure a strong, diversified pipeline of prospective partners and donors aligned with organisational priorities.
-
Champion excellent stewardship and supporter experience across all high-value relationships.
-
Work closely with colleagues across the Directorate and the Joint Leadership Team to maximise cross-fundraising, partnership and engagement opportunities.
-
Ensure that the voice, experience and dignity of refugees are meaningfully and ethically reflected in fundraising activity.
-
Ensure accurate and consistent use of Salesforce for pipeline management, forecasting, reporting and analysis.
-
Work closely with the Deputy CEO and Finance team on income forecasting, budgeting and financial planning.
-
Ensure compliance with all relevant legal and regulatory requirements, including GDPR and the Fundraising Code of Practice.
2. Strategy and growth
-
Working closely with the Deputy CEO, lead the development and delivery of an integrated Fundraising Strategy that supports organisational priorities, financial sustainability and long-term national partnerships.
-
Translate strategy into clear priorities, plans and performance expectations across the fundraising portfolio.
-
Drive income growth while strengthening long-term resilience across high-value income streams.
-
Develop and deliver national and multi-year partnerships, particularly with corporate partners and major statutory funders, ensuring these relationships are strategically aligned, high-impact and mutually beneficial.
-
Ensure fundraising propositions are compelling, evidence-led and clearly connected to Breaking Barriers’ impact, working closely with the Services Directorate to reflect operational reality and client need.
-
Strengthen pipeline management, forecasting and scenario planning to support financial resilience and informed decision-making.
-
Identify opportunities to deepen funder engagement beyond income, including learning partnerships, influence and profile-raising where appropriate.
-
Monitor external trends and risks affecting high-value fundraising, adapting plans proactively in partnership with organisational leadership
3. Leadership and team management
-
Provide inclusive, ambitious and supportive leadership to the Fundraising team, fostering a culture of high performance, collaboration and learning.
-
Line manage 3 Senior Managers across Corporate Partnerships and Philanthropy, each with lead responsibility for a defined income stream.
-
Set clear expectations, objectives and KPIs for senior managers, supporting them to balance strategic leadership with hands-on fundraising delivery.
-
Ensure effective prioritisation, realistic workloads and joined-up ways of working across a complex fundraising portfolio.
-
Lead on workforce planning, skills development and succession planning within the Fundraising function, in partnership with the Deputy CEO.
-
Champion strong collaboration between fundraising and other directorates, particularly Services, Communications and Finance.
-
Model Breaking Barriers’ values at all times, contributing to a welcoming, mission-led and entrepreneurial organisational culture.
-
Actively contribute as a member of the Joint Leadership Team, supporting organisational leadership and decision-making beyond fundraising.
-
Provide clear, accurate and timely reporting to the Deputy CEO, CEO and Board of Trustees, attending meetings as required.
Person Specification
Essential
-
Significant experience leading high-value fundraising across multiple income streams, with a strong track record of income growth.
-
Demonstrable success securing and stewarding 6- and 7-figure partnerships or donations from corporate partners, trusts/foundations, statutory funders and/or major donors.
-
Proven ability to operate at both strategic and delivery levels, balancing leadership with selective frontline fundraising.
-
Experience managing senior fundraisers or managers with responsibility for discrete income streams.
-
Strong strategic, financial and analytical skills, including budgeting, forecasting, performance management and risk assessment.
-
Excellent relationship-building, influencing and negotiation skills, with credibility at senior levels internally and externally.
-
Ability to communicate complex ideas clearly and compellingly to a range of audiences, including trustees.
-
Experience working effectively across an organisation and with senior leadership teams.
-
Strong project management skills and ability to prioritise in a fast-paced environment.
-
Sound knowledge of GDPR and the Charity Fundraising Code of Practice.
-
Demonstrable interest in, and commitment to, refugee inclusion, employment or related social justice issues.
-
A leadership style aligned with Breaking Barriers’ values: mission-led, welcoming, collaborative and entrepreneurial.
Desirable
-
Experience integrating or restructuring fundraising teams or portfolios.
-
Knowledge of trends in refugee sector funding, responsible business or social impact partnerships.
-
Experience of statutory funding delivery and compliance.
-
Event-based fundraising or donor cultivation experience.
Other considerations:
-
Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action.
-
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
-
Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background.
As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all applicants with a disability who meet the minimum criteria for the role.
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Head of Income Generation & Marketing is a key member of Muslim Aid’s Leadership Team, responsible for executing the organisation’s fundraising and marketing strategy and overseeing all marketing and communications activities across the organisation. The post holder will lead the delivery of income generation plans, providing strategic direction and hands-on operational support to their direct reports to maximise income across all sub-department income streams. They will be accountable for growing and sustaining revenue from a diverse portfolio of supporters across the UK, ensuring income targets are met or exceeded.
The role includes mentoring and leading Management, supporting them to implement effective fundraising activity, achieve ambitious income and renewal targets year on year, and deliver high-quality stewardship experiences for supporters.
About the Role:
- Design and deliver MA’s cross organisational fundraising and marketing strategy with a focus on sustainable and reliable unrestricted income generation. This will include key activities, areas of required investment, KPIs and milestones as well as the projected growth of fundraising income
- Increase and diversify existing and new revenue streams specifically digital, CSR and private philanthropy.
- Drive delivery against income targets by setting clear, ambitious, and achievable operational targets for each income stream, ensuring teams are supported to meet objectives aligned with Muslim Aid’s vision, mission, and strategic goals.
- Provide effective marketing leadership for the organisation in collaboration with key stakeholders and drive forward transformational integrated marketing activities and campaigns.
- Provide inspiring and motivating values-driven leadership to the team that enables them to deliver their goals and achieve their potential.
- Build on the areas of High Net Worth and CSR in regards to income generated from corporate, major donor and trusts so that these areas become part of our sustainable fundraising foundation.
About You:
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role
To be successful in this role, you will need:
- Experience across diverse fields of fundraising including individual, major and corporate funding and understanding of key fundraising markets.
- Ability to develop and expand digital fundraising.
- Ability to contribute to overall leadership and development of Organisation and bring MA’s fundraising, marketing communication and programme work closer together.
- Excellent communication, presentation and interpersonal skills with the ability to influence and promote the charity to various stakeholders.
Why you should apply:
Join Muslim Aid as our Head of Income Generation & Marketing and take a leading role in driving our fundraising and marketing strategy. As a key member of the Leadership Team, you’ll oversee income generation across multiple streams, lead high-performing teams and grow sustainable income from a diverse supporter base across the UK. If you’re passionate about strategic leadership, impactful fundraising and delivering meaningful supporter experiences that enable life-changing humanitarian work, apply now to make a real impact at scale.
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV and a portfolio of your work.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT SUZY LAMPLUGH TRUST:
The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy's legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.
ABOUT THE ROLE:
We are looking for an ambitious, dynamic senior social worker to lead, deliver and develop our SAFE Project, a pan-London project dedicated to providing advocacy support for stalking victims aged 11-16 (or up to age 25 with particular vulnerabilities), funded by Mayor's Office for Policing and Crime (MOPAC). This is a fantastic opportunity for someone with strong senior operational experience. You will need to be able to think on your feet and work in a fast paced, ever-changing environment. This first-of-its-kind project, co-designed with partner organisation Safer London, will seek to fill in important gaps in understanding, assessing and supporting young people experiencing stalking. You will work closely to ensure that systems are robust, inclusive, and aligned with the needs of vulnerable children, while embedding the service into the wider ecosystem of London specialist services driving change.
Reporting to the Head of Pan London Stalking Support Service, you will provide expert advice and advocacy to children, young people and their families, ensuring the SAFE Project has what it needs to deliver an outstanding service. You will be trainined as an Independent Stalking Advocate (ISA), hold a caseload, and over the course of the contract, you will support the upskilling of all ISAs on the team to be able to take children and young people's cases. In addition to leading on the development of the children and youth work provision, you will oversee a Young People's Experts by Experience group to ensure victim's voices are fed into project development.
This role is hybrid, initially requiring on-site attendance at our London office until the sucessful completion of the first probation review (typically 3 months), as well as regular travel across London
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
A respected UK-based humanitarian membership organisation is looking for a Head of Finance to oversee financial management and reporting, providing financial leadership across routine operations and periods of major emergency response.
Reporting to the Director of Finance and Resources and managing a small finance team, the Head of Finance will provide strategic and operational oversight of budgeting, forecasting, management accounts, statutory reporting, and financial governance. The role acts as a key advisor to senior leadership, Trustees, and external stakeholders, supporting robust decision-making in a complex, high-profile environment.
Salary: c£60,000
Working Pattern: Full-time, permanent
Location: Hybrid, London (minimum 2x per month in office)
Key duties will include:
- Leadership of the Finance function within a mission-driven, membership-based organisation
- Production of core, appeal and strategic budgets, alongside medium and long-term financial forecasts
- Oversight of cashflow, treasury management and financial performance monitoring in a fluctuating income environment
- Preparation and presentation of management accounts and financial reports for senior leadership, Trustees, and finance committees
- Oversight of statutory accounts, year-end processes and audits, acting as the primary liaison with external auditors
- Ensuring compliance with charity accounting standards, donor requirements, and all relevant statutory and regulatory obligations
- Review and continuous improvement of financial controls, policies, and systems
- Line management, development and support of a small Finance team
- Contribution to organisational preparedness for large-scale emergency appeals and rapid income surges
About You
- Fully qualified accountant (ACA, ACCA, CIMA or equivalent)
- Proven experience in a senior finance role within a charity, NGO, or values-led organisation
- Strong understanding of charity accounting, restricted funds and donor compliance
- Confident communicator, able to translate complex financial information for non-finance stakeholders
- Comfortable operating in dynamic, high-pressure environments with diverse income streams
Deadline for applications: Wednesday 28th January
For an informal conversation about the role or to learn more, please contact Madeleine at Ivy Rock Partners.
ODI is seeking an exceptional Head of Global IT—a high‑calibre technology leader with high emotional intelligence, servant‑hearted authenticity, and a deep passion for strengthening the most persecuted Christians and praying for their connection with the global Church.
This individual will embody ODI’s ministry‑driven purpose, continually improving our operational effectiveness and safeguarding our security as we serve the persecuted Church. If you’re a mission‑aligned IT leader who thrives on building resilient systems that empower global ministry, this could be your next calling.
The primary responsibilities of the Head of Global IT are:
• Global IT team leadership and management (approximately 25 staff & contractors)
This includes business analysis, project and program management, solution design and selection, technical architecture, software development and maintenance, customer support, infrastructure, and cybersecurity.
• Alignment through influence
Build strong, trust‑based relationships with executives and functional leaders across fundraising and field operations, using influence, communication, and demonstrable value to drive voluntary alignment.
• AI and innovation
Champion the adoption of AI and automation (e.g., business analysis, software development, analytics, workflows, decision support) to improve program effectiveness, supporter engagement, and internal efficiency.
Promote the Enterprise Architecture, AI, and innovation processes to identify emerging technologies to help drive solutions that increase the value of IT support and services.
• Cybersecurity
Ensure effective cybersecurity posture globally, including policies, awareness, identity and access management, monitoring, incident response, and alignment with relevant standards and regulations.
• Global IT governance
This includes standards and policies that balance consistency with local flexibility, in close partnership with international leadership, fundraising bases, and field operational entities.
Lead and facilitate the creation of governing principles and a board to guide EA and AI decision‑making (e.g., foci, prioritization, value realization, allocation of roles and responsibilities) to enable the long‑term Ministry strategy.
• IT portfolio and program management
This relates to major technology initiatives, ensuring alignment with strategy, clear business cases, disciplined prioritization, and on‑time, on‑budget delivery.
• Infrastructure
Oversee Azure and Microsoft‑centric infrastructure, collaboration platforms (e.g., M365/Teams/SharePoint), and core business applications, ensuring reliability, scalability, and security for a 60+ country footprint.
• Networking
Provide oversight of vendors, partners, and outsourcing relationships to maximize quality, cost‑effectiveness, and mission fit.
Your Key Qualities
Open Doors believes that spiritual maturity, character, and behaviour are as important as competence. Therefore, the Head of Global IT is:
• A devoted follower of Jesus with a heart to strengthen persecuted Christians.
• Prayerful and able to take IT decisions founded on faith in God.
• Able to build strong relationships across national cultures.
• Able to empower others and intentionally develop future IT leaders.
• Prepared to make difficult decisions and have honest conversations with grace.
• Active in a local church that supports their vocation and provides spiritual support.
• Emotionally intelligent and aware of the impact of their leadership on people.
• Able to communicate complex topics in simple, compelling language for non‑technical leaders.
• Strong in integrity, stewardship, and accountability, recognizing the responsibility of managing donor‑funded resources.
• Experienced in negotiating and influencing at a senior level, combined with strong interpersonal and collaboration skills.
• Proven IT skills and experience in the areas of:
o Technology and architecture.
o Delivery and methods: proficiency in business analysis, requirements elicitation, and solution evaluation.
o Data, AI, and process improvement, including process mapping, optimization, and automation.
The client requests no contact from agencies or media sales.
Are you an experienced leader in homelessness or housing? We’re seeking a Head of Homeless Services to drive innovation, support our team, and shape the future of our vital Restart service.
About Resolve
Resolve supports people facing some of the most difficult challenges in life, substance misuse and homelessness. Our aim is to help individuals move towards stability and independence, building safe, positive and sustainable lives.
We deliver this through two main services. Our Restart Homeless and Rough Sleeping service provides targeted rough sleeping outreach, supported accommodation for 14 tenants and long-term guidance to help people to move forward and avoid returning to homelessness. In addition our Drug and Alcohol Treatment service, based in Welwyn Garden City and Letchworth, provides abstinence-focused, psychosocial support for people seeking recovery.
We are entering an exciting period of growth, with a refreshed brand and website, and a passionate team driving innovation across our services. We have a new strategic plan which looks to expand services, guided by our values of Trust, Passion, Partnership and Respect, to reach and help more people.
With the Government’s National Plan to End Homelessness and Welwyn Hatfield Borough Council’s new Homeless and Rough Sleeping Strategy, this is a great moment to join Resolve and help shape the future of homelessness and rough sleeper support in our community.
Purpose of the Role
The Head of Homeless Services will lead, develop and deliver all aspects of Resolve’s Restart service. You will oversee rough sleeping outreach, accommodation and intensive one-to-one support, ensuring people move towards secure housing and improved wellbeing.
This is both a strategic and hands-on role. You will inspire a dedicated team, drive service innovation, and strengthen partnerships across the sector, while ensuring high standards of care, safeguarding and compliance. Above all, you will play a key role in shaping the future of Resolve and making a lasting difference for people experiencing homelessness and substance misuse.
Salary: £35,000 – £40,000 (salary conditional on pending salary review)
Location: Hatfield, Hertfordshire (with regular travel across Welwyn Hatfield Borough and occasional travel to Letchworth)
Hours: Full-time, 40 hours per week (including a 30 minute per day paid break)
Holiday: 36 days annual leave including bank holidays
Contract Type: Permanent
Reports to: Chief Executive Officer
Key Responsibilities
- Service Leadership & Delivery
- Team Management & Development
- Organisational Leadership
- Monitoring, Evaluation & Compliance
- Partnership & External Relations
Person Specification
- Proven experience in the homelessness or housing sector.
- Confident in engaging with vulnerable individuals, including those in crisis.
- Significant team and people management experience.
- Excellent communication skills – verbal, written and interpersonal.
- Strong organisational and IT skills, including Microsoft Office, Teams and case management systems.
- A values-driven approach and commitment to equality, diversity and inclusion.
- Ability to manage day to day operations and also think ‘bigger picture’ and longer term.
Why Join Us?
This is more than a management role – it’s an opportunity to make a real and lasting difference. You will:
- Lead a passionate team at a time of growth and renewal.
- Shape and develop innovative homelessness and rough sleeping services.
- Work in a supportive, values-driven organisation in the heart of the local community.
Benefits
- Flexible working options to support a healthy work / life balance.
- An informal, friendly and supportive workplace culture.
- Access to professional clinical supervision and support, helping you develop and maintain resilience in a challenging and meaningful role.
- Free on-site parking or costs reimbursed.
- Enhanced 36 days annual leave entitlement (including bank holidays).
Creating a society where people are empowered to live their best possible lives


The client requests no contact from agencies or media sales.
Location: MSSC, National Support Centre, 200B Lambeth Road, London, SE1 7JY (Hybrid)
Contract: Full time, Permanent
Salary: £60,000 - £63,000 gross per annum, depending on experience
Closing Date: Sunday 8 February 2026
Interviews:Tuesday 17 February 2026 (Interviews to be held in London)
Application: CV & Supporting Statement
Are you a Head of Safety, Health & Environment looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for a Head of Safety, Health & Environment to join our team.
About the role
If you have significant experience of delivering and guiding health and safety in a large organisation as well as providing advice and guidance on health and safety issues on both a strategic and operational level this could be the role for you.
You will have first class leadership skills, with the ability to manage a disbursed staff team as well as the excellent interpersonal skills to support and influence colleagues, senior managers, volunteers and others.
The successful candidate will be able to build effective relationships, manage a diverse workload as well as being able to analyse and deal with complex or difficult situations, with skill and discretion.
Responsibilities
- Manage all safety, health and environmental issues within the MSSC, working closely with the Director of Young People, Volunteer & Business Support and other members of the senior management team, the area, offshore, training and other teams as appropriate.
- Manage a disbursed team of Safety Assurance Officers with the support of a Deputy Head of Safety, Health & Environment.
- Monitor changes to legislation and advise CEO and Trustees of their impact on the MSSC and any required actions and/or policy changes.
- Report and analyse safety data and identifying trends or issues.
Requirements
- Hold a formal qualification in Health & Safety (NEBOSH Certificate or higher).
- Up to date knowledge of H&S legislation, developments, practice and management.
- Experience of risk management and compliance systems.
- Significant experience of providing advice and guidance on H&S issues at a senior professional level; both operational and strategic.
- Experience of managing and supporting a staff team.
For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!
Benefits
- 25 days annual leave per annum, pro rata for part time employees, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
We help launch young people for life through adventure.


The client requests no contact from agencies or media sales.
In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.
The post holder will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.
You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.
To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.
You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.
This is a maternity cover role to cover a period of maternity leave (up to one year) working 22.5 hours per week over three days (office hours are Monday to Friday from 9:00am to 5:00pm) based at Brooke House in Ashbocking. There may be opportunity for the role to become a permanent contract. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £14,398.80 per annum pro-rata (FTE £23,998.00).
To apply for this opportunity, please submit an application via our website by 9:00am on Tuesday 17 February 2026. The application process will include uploading a CV and optional cover letter. The interviews are planned for Monday 23 February 2026 at Brooke House.
Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.
Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.
The client requests no contact from agencies or media sales.

