Head of support services jobs
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This role is perfect for a passionate and skilled Data Analyst, looking to harness the power of data to gain key insights into target audiences, and in turn improve animal welfare globally.
You will be working as part of the Marketing Team at animal welfare charity, Worldwide Veterinary Service (WVS), helping to engage audiences and raise funds to support the charities work, which in turn will mean more animals receive life-saving veterinary care.
As our new Data Analyst, you will play a key role in managing and optimising our CRM system and ensuring data is used effectively across the charity to inform decisions, improve supporter engagement, and enhance fundraising performance. Working closely with the Marketing team, you will lead on data analysis and segmentation, helping us to deliver smarter, more targeted campaigns. You’ll also bring a forward-thinking approach by exploring how AI and automation can enhance our data capabilities, and you’ll be instrumental in understanding donor journeys to support long-term retention and engagement.
This is a new role and offers a great opportunity for the right candidate. There is some flexibility for hybrid working, but the role will require time at the Head Office in Cranborne, Dorset.
Other organisations may call this role Data Analyst, Database Officer, CRM Officer, Supporter Data Officer, Insight Officer.
About Us
At Worldwide Veterinary Service (WVS) we champion animal welfare around the world. We send vets where they are needed most, provide expert veterinary training in hard-to-reach places, and ship urgent aid supplies worldwide, every day of the year.
We deploy teams of vets and vet nurses, send equipment and supplies to help struggling organisations on the front line of animal welfare, and train vets at our international training centres in India, Thailand, Malawi and the Galápagos Islands. We also work on strategic one health projects such as rabies elimination campaigns with Governments and NGOs all over the world. Our Mission Rabies project runs mass canine vaccination and community education in the world’s worst hotspots for the disease. Since the project began, over seven million dogs have been vaccinated against rabies and over 13 million children have been educated in rabies prevention, protecting the lives of people and animals.
Last year, WVS helped an animal every 14 seconds. We trained over 4,800 vets, deployed teams of vets all over the world, and sent over 1,700 parcels of veterinary supplies to 261 charities in 71 countries.
Main Duties & Responsibilities
- Maintain and manage our CRM system, ensuring data accuracy, integrity, and compliance with data protection regulations (e.g. GDPR).
- Support in the review of the effectiveness of our current CRM and the potential search for an alternative platform if required.
- Work with the Marketing team to design data-driven supporter journeys and targeting strategies.
- Identify opportunities to automate manual processes and enhance predictive analytics.
- Support colleagues across the charity in using CRM data effectively and responsibly.
- Explore and test AI tools and platforms to streamline data analysis and campaign performance tracking.
- Analyse campaign performance data to identify trends, insights, and areas for improvement.
- Provide insights into supporter behaviour to improve long-term donor retention and lifetime value.
- Keep up to date with data and AI trends in the non-profit and marketing sectors.
- Some evening and weekend working, to include travel, will likely be required.
Essential Skills & Experience
- Two years' experience working with CRM systems (Donorfy is our current CRM but relevant experience across any CRM systems is valuable)
- Strong data analysis and reporting skills
- Ability to translate data into clear insights and recommendations for non-technical audiences
- Experience in audience segmentation and targeted campaign delivery
- Knowledge of data protection and GDPR best practices
- A passion for animal welfare
- A strong team player
- The ability and willingness to work flexible hours, including evenings and weekends occasionally when the charity requires.
- The right to work in the UK.
Desired Skills & Experience
- Experience in a charity or not-for-profit environment
- Familiarity with AI tools (e.g. ChatGPT, machine learning models, data automation platforms)
- A full UK drivers’ licence
To give vulnerable animals around the world access to free life-saving veterinary care.



The client requests no contact from agencies or media sales.
About us
The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.
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About the role and you
We are looking for a data professional to support and manage significant changes in the way our charity uses, processes and manages data. Our teams pride themselves on evidence-informed practice, using research and data to enhance their work at every stage. There are elements of our charity’s work which are unique to our field, making our data highly valuable in contributing to the future of preventing child sexual abuse. We collect data all the time: on the individual progress of our clients, the reach of our campaigns and the demand for our support. As part of our new Tech and Data Strategy, we are taking the next stage in our use of data analysis and data science, ensuring that we use our data more effectively and efficiently to support our teams in preventing child sexual abuse.
We are looking for a Data Scientist/Analyst to help us make this change. You will be based in the LFF Research Team, reporting to our Director of Research and Impact.
This role will facilitate better use, processing and management of data across the organisation. It will focus on four areas:
- Data systems and structures
- Data analysis
- Data visualisation
- Data security and compliance
The postholder will work alongside experienced researchers to develop a new portfolio of priority projects to enhance our work. With no fixed task list or assigned service, this role offers the freedom to explore and innovate, identifying where data, data science, and data systems can drive real change.
This role will be remote or hybrid - we have offices in Bromsgrove, Epsom and Edinburgh.
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Q&A webinar
Our Director of Research and Impact, Tom Fisher, will be hosting a Meet & Greet webinar for 1 hour on 3rd February between 12-1pm.
Tom will talk through the role, the team and the wider data/research context. He will also take questions from attendees.
Those thinking about applying can join the call and ask questions using the below Microsoft Teams link.
Microsoft Teams meeting
Meeting ID: 320 188 935 120 24
Passcode: ax69zf2N
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What you’ll get from us
We offer the following benefits:
- Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
- NEST pension
- 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
- Up to 5 days’ learning and development per year
- Flu jabs & eye tests
- Season ticket loans
- Charity discounts
- Employee assistance programme
- Option of private healthcare with Benenden
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How to apply
We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.
To apply, please download the job pack and return your completed documents to us by 10th February 2026. Stage 1 interviews are scheduled to take place on 25th and 27th February 2026 and stage 2 interviews are scheduled to take place on 5th March 2026 for shortlisted candidates.
If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.
Please avoid using AI generated responses as these will automatically be discarded – we want to hear from the real you. Please note that only applications with all sections completed will be reviewed during shortlisting.
Previous applicants for this role need not reapply.
#data #research #datascientist #dataanalyst #dataanalysis #datasecurity #datacompliance #datavisulisation
To prevent child sexual abuse and exploitation
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an experienced leader to join our organisation as Chief Executive Officer to play a pivotal role in delivering the strategic aims of the organisation and making a lasting impact on the community we support.
Position: Chief Executive Officer
Salary: £55,000 - £57,000 dependent on experience
Hours: 35 hours per week
Location hybrid: Nottingham City office base (Dryden Enterprise Centre) and community-based across the City, with flexible home working options.
Are you a dynamic and experienced leader passionate about strengthening the voluntary and community sector? Nottingham Community and Voluntary Service (NCVS) is seeking a visionary Chief Executive Officer to lead our dedicated team and drive our mission forward.
Established in 1875, our fundamental aim is to enhance the quality of life for people in Nottingham by bolstering the voluntary and community sector.
NCVS provides crucial support in three key areas:
• Volunteering: We strive to improve the quality and diversity of volunteering opportunities throughout the city.
• Voluntary Sector Development: We strengthen the capacity of the voluntary sector through promoting best practices, offering funding advice, and providing essential training.
• Voices: We champion the voluntary sector on critical issues, ensuring its access to and influence upon key decision-makers.
About the role
As Chief Executive Officer, you will provide strategic and operational leadership for NCVS, working closely with the Board of Trustees to deliver the organisation’s vision, ensure long-term sustainability and maximise our impact across the city.
You will lead a committed team, oversee the development of our programmes and services, and act as NCVS’ principal ambassador – building strong relationships with partners, funders and networks locally, regionally and nationally. A key part of the role will be securing income, championing the VCSE sector, and ensuring NCVS continues to respond effectively to the changing needs of communities and organisations in Nottingham.
This is a broad, influential role suited to a leader who is equally comfortable setting strategy, representing the organisation at senior levels, and rolling up their sleeves when needed.
What you’ll be responsible for
• Providing clear strategic leadership and direction for NCVS, translating vision into delivery
• Ensuring the organisation’s long-term financial stability through income generation, grants and partnerships
• Leading and developing the senior team, fostering a collaborative, values-led culture
• Working with Trustees to maintain strong governance, performance management and accountability
• Representing NCVS externally and strengthening our profile with funders, partners and decision-makers
• Championing the voluntary, community and social enterprise (VCSE) sector through advocacy, collaboration and engagement
• Overseeing budgets, resources and organisational infrastructure to support effective delivery
What we’re looking for
You will be an experienced senior leader, ideally from the voluntary or community sector, with a strong understanding of how local infrastructure organisations support communities and volunteering in Nottingham/Nottinghamshire.
You’ll bring a track record of developing strategy, securing funding and building effective relationships with a wide range of stakeholders. You’ll be confident influencing at senior levels, while remaining approachable, hands-on and values driven.
You’ll also bring:
• Strong financial and organisational management capability
• Experience leading, coaching and motivating teams
• Insight into the policy, funding and partnership landscape affecting the VCSE sector
• A collaborative, solutions-focused mindset with the confidence to lead change
• Flexibility to work across Nottingham and occasionally outside standard office hours. The Chief Executive Officer is expected to attend in-person meetings in and around Nottingham 1 to 3 days a week, on average.
Why join NCVS?
This is a rare opportunity to lead a respected, long-established organisation at the heart of Nottingham’s voluntary and community sector. You’ll have the chance to shape strategy, influence decision-making, and make a tangible difference to communities across the city.
Application Process: Closing date: 8am Monday 16th February. Interviews will be held 11th and 12th March.
By clicking on the link to apply for this role you will be able to read the job description and person specification in full and view our CEO recruitment video.
Thank you for considering NCVS as your next professional home and we look forward to receiving your application.
You may also have experience in the following: Chief Executive Officer (CEO), Chief Executive, Chief Executive – Charity / Non-Profit, Charity Chief Executive, Non-Executive Director / Chief Executive, Director of a Charity / Voluntary Organisation, Managing Director – Charity / Third Sector, Executive Director – Non-Profit, Voluntary Sector Chief Executive, VCSE Chief Executive, Third Sector Chief Executive, Director of Voluntary Services, Head of Charity / Head of Non-Profit, Social Impact Chief Executive, Community Services Chief Executive, etc
REF-226 014
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based: London Road, Derby
Salary: £26,500 - £31,065pa
Hours: 28-35hrs per week
Are you a passionate, relationship‑driven fundraiser looking for your next opportunity to create impact? YMCA Derbyshire is seeking an inspiring Fundraising Manager to lead flagship events, build powerful partnerships and help grow vital income that changes lives every single day.
As Fundraising Manager, you will:
- Plan and deliver standout events like Sleep Easy, Golf Day, dinners and community fundraisers
- Build strong partnerships and relationships with businesses, donors and supporters
- Create innovative fundraising opportunities to grow income
- Support challenge event participants and community organisations to maximise their fundraising
- Champion supporter engagement, ensuring donors feels valued
- Have organisational flair and a strategic, proactive mindset
- Manage budgets, track ROI and record supporter data
- Work alongside marketing colleagues to develop engaging fundraising campaigns
Why This Role Matters
Our YMCA is ambitious, rooted in community and never stands still. You’ll be bringing your expertise to our five strong Fundraising and Marketing team based in Derby - together we’re building on the dedication and vision that made 2025 an absolutely brilliant year.
We believe everyone deserves the chance to discover who they are and what they can become. Our work evolves when we see challenges in society and we seek to bring our supporters on the journey with us to find lasting solutions.
What we do
- Supported Housing – We house over 200 people at risk of homelessness every night, creating a safe, stable environment where they can learn and grow. We’ll soon be launching Foundry Point, our transitional housing development that’s affordable for young people just starting out in life, supported by businesses and community.
- Families – Our Community Hub offers food and essential items, alongside positive pathways and wellbeing support for families and individuals facing poverty. Our nurseries, holiday clubs and school partnerships deliver high-quality early years childcare and education.
- Support, Advice, Health, Wellbeing - We offer a wide range of community services, including youth programmes, mental health support, horticultural activities, food provision and access to warm, welcoming spaces.
- Training and Education - YMCA Key College delivers vocational training, work experience and employment pathways for young people who find mainstream education challenging.
What We Offer
- 33 days holiday including bank holidays
- Birthday leave
- Smart Health app with online GP and wellbeing support
- Annual celebration event and recognition awards
- Life assurance
- Training and development
- Quarterly treats, long‑service rewards and more
Flexibility
Our services are delivered across the city of Derby and Ilkeston, therefore building relationships in our area is key to the role. We will consider remote working for up to two days a week after induction, or part time working from 25+ per week (35 hours is full time).
Ready to lead with purpose?
This is not a typical administrative role. As General Administrator at New Citizens’ Gateway, you will be at the heart of a charity that believes everyone deserves safety, dignity and the opportunity to thrive.
Every day, your work will directly support refugees and people seeking asylum as they rebuild their lives in the UK. From being the first welcoming point of contact at reception, to supporting frontline staff, managing communications and keeping vital systems running smoothly, you will play a key role in ensuring our services are accessible, effective and compassionate.
You’ll be joining a small, dedicated team where collaboration, respect and inclusion are not just values on paper, but how we work in practice. Your organisational skills, attention to detail and ability to juggle priorities will help enable our advisers, youth workers and mental health teams to focus on what matters most — supporting people in need.
In return, we offer:
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Generous 26 days annual leave to support a healthy work–life balance (excluding Bank Holidays)
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6% employer pension contribution to help you plan for the future
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A friendly, inclusive and supportive team culture
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Meaningful work that makes a genuine difference to refugees and asylum seekers
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Regular supervision and ongoing support in a collaborative environment
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A strong commitment to equality, dignity and respect in the workplace
This role is ideal for someone who wants their work to have real social impact, enjoys variety, and takes pride in being the backbone of a busy, mission-driven organisation.
If you are motivated by purpose, comfortable working with diverse communities, and want to contribute to meaningful change, we would love to hear from you. Interview date 09/02/2026
Providing holistic support which enables inclusion of those seeking/getting protection in England and Wales as equal participants in the UK life
The client requests no contact from agencies or media sales.
KEY RESPONSIBILITIES:
Supporting the CEO
- Assist and support the CEO in the fulfilment of his/her responsibilities, including (but not limited to):
- Diary and other contact management, meetings booking and confirmation, including judgement on the level and appropriateness of engagement.
- Assist the CEO to prepare slide decks and other materials for presentations.
- Liaise with the Travel Officer and other departments to ensure all travel arrangements are made for the CEO as required. Liaise with internal and external stakeholders to schedule meetings with the CEO and to ensure venues and arrangements are well prepared.
- Meeting, greeting and booking rooms for any external visitors, acting in a friendly and professional manner.
- Circulating the agenda, booking rooms and capturing notes for Executive Team meetings.
- Ensure stakeholder contact details are kept current on ParalympicsGB’s contact database.
Supporting the Board and ParalympicsGB’s governance
- In collaboration with the Chair and the Head of Governance and Compliance:
- Agree timings, locations and logistics for Board meetings, including booking rooms and providing refreshments.
- Ensure agenda and Board papers are uploaded to the Teams channel for Board members to access and assist with issues Board members may have accessing Teams.
- Prepare email responses, letters, briefing papers and other documents as required by the Chair in connection with BPA business.
- Support Board members in arranging meetings in connection with ParalympicsGB business
- Plan for Board members attendance for the Games, being the key point of contact sharing information with both the Board and internal planning teams.
- Support the Head of Governance and Compliance in preparing and managing member meetings, including NPC meetings, Election meetings and Annual General Meetings. Leading on:
- Ensure timings, venues and agendas are communicated to members and papers are made available to members.
- Book rooms for member meetings and arranging refreshments.
- Send out invitations and papers, collate the guest list, confirm numbers, accessibility & dietary requirements
- Ensuring changes in member contact details are kept current on the BPA’s contact management database.
- Support the Head of Governance and Compliance in processes around electing and appointing Board members, including appointment letters and induction information.
Events
Working closely with the Events and Projects Manager and internal event leads, help to coordinate the planning and delivery of the entire portfolio of ParalympicsGB external events. Ensure all events are planned and delivered to a consistent high quality.
- Ensure planning deadlines are met in a timely manner and that internal and external stakeholders have been consulted with as required.
- Provide expertise to event leads to ensure ParalympicsGB events address accessibility in the planning and delivery, and that all events have a consistent look and feel.
- Ensure all Health & Safety risk assessments are done and risks are being managed.
- Coordinate all room/venue bookings and catering arrangements
- Support with venue research and recces and attend venue planning meetings
- Send invites, manage responses and FAQs.
- Coordinate any additional logistics required e.g. gifting, branding, movement of equipment
- If required, provide event support on the day and/or arrange colleague support on the day.
- Work with colleagues to ensure lessons learnt from previous events are embedded into future planning.
Other
- Project Lead for Games Time Ticketing ensuring the successful delivery of this complex Games workstream.
- Support on the planning of major projects, such as Team Lodge and leading on the planning of project workstreams as required
- Provide support with planning and coordination of the ParalympicsGB Guest programme.
- Manage the ParalympicsGB inbox ensuring responses are provided in a timely manner and information is disseminated as required.
PERSON SPECIFICATION
ROLE REQUIREMENTS - SAFEGUARDING
Due to their engagement with the ParalympicsGB teams at both the Summer and Winter Games, an assessment process may be undertaken to determine whether or not the post-holder requires a DBS Disclosure and Barring Service (DBS) List check.
KNOWLEDGE SKILLS AND EXPERIENCE
Essential
- Excellent organisational and administrative skills
- Excellent interpersonal and verbal communication skills
- Precise attention to detail
- Well-developed time management skills, including the ability to set and meet deadlines and to prioritise work
- Strong written/ presentation skills
- Ability to self-start and be proactive in determining priorities and tasks
- Ability to manage projects
- Highly proficient in Microsoft Office tools including Word, Excel, Powerpoint and Outlook.
- Plenty of experience working in Microsoft Teams and with Sharepoint
Desirable
- Awareness of and sensibility towards disability issues
- Experience of a multi-stakeholder environment such as a membership organisation
- Experience of working in the high-performance sport system
- Experience of working in a charity or not-for-profit organisation
BEHAVIOURAL COMPETENCIES AND QUALITIES
- Ability to operate with absolute discretion on confidential matters, with an understanding of when to escalate issues as appropriate
- Innovative and self-assured, able to work alone and self-manage
- Ability to build strong professional relationships and work within a team environment
- Working with integrity and honesty to gain the confidence and respect of others
- Committed, enthusiastic and motivated
- Willingness and desire to entertain new ideas and seize opportunities
- Willingness to accept and encourage constructive challenges
- A willingness to do what is needed to get the job done
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties.
VALUES
ParalympicsGB is an organisation with a unique role and key responsibilities within the UK high performance system. Delivery of our ambitions very much relies on both working in partnership with others, and by focussing on our two strategic priorities: taking the best prepared team to each summer and winter Games; and inspiring social change.
As an organisation we are committed to three values: excellence, respect, and integrity. Every ParalympicsGB member is expected to adhere to:
Excellence
Everything we do reflects our ambition to be world leading. We care deeply about what we do and bring a flexible, positive, and progressive approach to our interactions with others. Like the athletes that we support, we will always challenge ourselves and others to do better.
Respect
Our relationships with each other, our partners and the wider community are based on respect, trust, and a deep-seated belief in diversity, inclusion, and the value of our differences.
Integrity
We demand the highest standards from ourselves and others, seeking always to do the right thing and to engage with openness and transparency in all that we do.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The purpose of this role is support the GWT catering manager at our Robinswood Hill and Crickley Hill cafes, ensuring our café operations are commercially successful, achieve income targets, and maximise profitability. Deliver first-class customer service and exceed visitor expectations. Identify opportunities for innovation and new income streams. Support the Catering manager in developing a strong, flexible and agile customer-focused café team that reflects the values of GWT. Collaborate with wider GWT team as required, supporting the delivery of GWT’s programme of events.
Responsible for line management of café catering assistants and where applicable catering volunteers and deputise for the Catering Manager in their absence as required.
To Understand the commercial drivers of cafés performance and identify opportunities to increase income, explore new revenue streams, and drive bottom-line contribution. To Support GWT’s wider activity across but not limited to RWH and CH and other sites as required, including delivery of GWT’s programme of events and activities, working in collaboration with the programming team to identify and realise opportunities to maximise income.
We show how we care for nature, our partners and each other through our values:
We’re ambitious and dream big — for people and for nature.
We collaborate, because we can achieve more together.
We’re inclusive and believe that nature is for everyone.
We act with responsibility for the work we do and the world we’re helping to shape.
Together, we’re growing hope for a wilder future.
This is a permanent full-time post working 5 days over 7, working pattern to include weekends with occasional evenings as required.
The client requests no contact from agencies or media sales.
The Relationship Fundraising team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, regional businesses and groups fundraising in the community, effectively managing relationships to maximise income.
The Relationship Fundraising role will play a significant part in contributing to a high-performing fundraising team. The role will cover area of West London.
You will report to the Relationship Fundraising Manager and support the Head of Relationship Fundraising & Volunteering to drive the continued growth of the charity’s fundraising income in your area. You will also be required to show excellent relationship-building skills to support community partnerships and volunteer groups, driving towards agreed targets.
Key Responsibilities:
Strategy, finance, and reporting
· Responsibility for stewardship and relationship building with supporters within the region.
· Identify and apply for ‘Charity of the Year’ partnerships with corporates in the region, account manage these relationships up to a value of £50,000 per annum and support the Partnership Development Team with national partnerships in your region.
· Support existing volunteer fundraisers to encourage continued loyalty to the charity and to maximise funds raised, in accordance with fundraising legislation and good practice.
· Recruit new fundraising supporters in line with strategy.
· Support the Relationship Fundraising Manager (RFM) and Head of Relationship Fundraising (HORF) in developing the Relationship Fundraising strategy for ARUK to increase income within this stream.
· Support and extend volunteer networks within geographical area in line with strategy.
· To ensure that fundraising activity is implemented and managed to deliver budgets, targets and income in line with strategy. To achieve this by supporting and facilitating the development of groups and volunteers across geographical area.
· Work across a diverse geographical area and within a geographically dispersed team, whilst managing own workload in a cost-effective and proactive way.
Supporter Management
· Provide excellent customer service to fundraising supporters, with prompt responses to enquiries, to acknowledge support and increase long-term loyalty.
· Provide high-quality account management to volunteer groups in geographical area.
· Effective management of volunteer relationships within geographical area.
· Support, motivate and develop local fundraising volunteers, ensuring they have a clear understanding of ARUK to enable them to represent the charity’s work effectively.
· In liaison with the Partnership Development Managers and Partnership Officers, provide high quality account management to corporate supporters within specified geographical area and/or of relevant value.
· Keep up to date with fundraising legislation and codes of practice to be able to provide relevant advice to fundraisers.
· Ensure volunteers and fundraisers have all necessary materials for fundraising initiatives.
Increasing Community Support within geographical area
· Use own initiative to extend volunteer networks, develop new groups and supporters, and respond to fundraising opportunities within geographical area, in line with strategy.
· Manage recruitment process of new ARUK volunteers in geographical area, providing relevant support and training.
· Liaise with local community organisations (predominantly golf clubs) – both previous and new potential supporters – to extend income and activity in line with strategy.
· Provide face-to-face talks and presentations to community organisations for recruitment/ cultivation purposes.
· Arrange appropriate volunteer representation at events in the community, spreading the charity’s reach cost-effectively.
· Identify, research and target prospective community organisations, in liaison with RFM.
· Identify, research and target prospective local corporates in liaison with RFM / HORF and ARUK’s Partnership Development Managers and Partnership Development Officers, in line with strategy.
· Accurately track and record contact with both community and corporate prospects for planning and reporting purposes.
Monitoring and Reporting
· Ensure that your activity is monitored and evaluated, clearly communicating progress to your Relationship Fundraising Manager.
· Manage relevant information on the charity’s database, keeping detailed, up-to-date records of activity and income.
What we are looking for:
· Experience in partnership fundraising and/or relationship building
· Experience and confidence in public-speaking, such as giving presentations and talking at events
· Knowledge of recruiting key volunteers and fundraising supporters
· Experience and a keen interest in building long term relationships with supporters
· Proven ability of providing excellent stewardship
· An ability to manage a busy and varied workload
· Excellent communication skills, both verbal and written
· Excellent organisational skills
· Flexibility to work some unsocial hours and willingness to travel independently
· Live within defined region
Additional Information:
Ways of working: As part of our Remote ways of working you will be home based. You will only need to attend the office for specific requirements of the role and the business needs.
Roles that are classed as part of the Remote ways of working are able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. If successful applicant owns a vehicle and will be driving for the role, they will be eligible for a car allowance of £3,500.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £33,500 per annum, plus benefits and associated travel expenses. If successful applicant owns a vehicle and will be driving for the role, they will be eligible for a car allowance of £3,500.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 1st February 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Orpheus Centre
The Orpheus Centre is a specialist college that promotes personal development through the arts for young disabled adults. Our work is underpinned by our core values of being joyful, bold, inclusive, resilient and determined, and we are passionate about creating meaningful opportunities that change lives.
The role
We are looking for an enthusiastic and creative Individual Giving Officer (including Digital) to help grow and develop our Individual Giving and Legacy income streams.
You will plan, deliver and evaluate inspiring fundraising activity, build long‑term relationships with supporters, and provide excellent donor stewardship. This is an exciting opportunity to play a key role in shaping how supporters engage with — and feel connected to — the Orpheus Centre.
Salary: £27,000 – £30,000 per annum (depending on experience)
Location: Godstone, Surrey
Hours: Full-time, 35 hours per week (52 weeks per year) Flexible, hybrid and part‑time working options available
Reports to: Deputy Head of Fundraising
Key responsibilities
- Plan and deliver engaging individual giving digitalappeals across multiple channels
- Develop and manage regular giving and donor stewardship journeys to increase loyalty and lifetime value
- Lead on all aspects of legacy fundraising, including promoting gifts in wills and administering legacy cases
- Build strong relationships with supporters, case studies and internal stakeholders
- Develop and nurture a mid‑value donor programme, working closely with senior fundraising colleagues
- Create new and innovative channels of giving, including In Memory and Celebration Giving
- Manage individual giving and legacy budgets and track performance
- Use Salesforce CRM to manage data, analyse performance and produce reports
- Ensure Gift Aid claims are accurate and processed in a timely manner
About you
You will be an organised and confident fundraiser with a passion for building relationships and telling compelling stories.
You will have:
- At least 3 years’ experience delivering fundraising or supporter‑focused projects
- Experience of using databases/CRMs and Microsoft Office (Word and Excel)
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to manage a varied workload
- High levels of accuracy and attention to detail
- An understanding of fundraising regulations, including Gift Aid and GDPR
Desirable:
- Experience in individual giving and/or legacy fundraising
- Experience using Salesforce
- Experience of digital or direct marketing, copywriting or donor communications
Why work with us?
- A supportive and values‑driven working environment where your ideas matter
- Flexible and hybrid working opportunities
- Be part of a passionate team that celebrates creativity and makes a tangible impact on young disabled people’s lives
- Opportunities for professional development and training
Join us in making a lasting difference in the lives of young disabled people through the power of the arts.
Safeguarding and Equality
Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.
We are an equal opportunities employer and welcome applications from all sections of the community.
In order to be considered you must be eligible to work in the UK.
The Orpheus Centre is proud to be a disability confident employer.
We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.
As a Disability Confident Employer, we are:
- Challenging attitudes towards disability
- Increasing understanding of disability
- Removing barriers to disabled people and those with long-term health conditions
- Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration
No agencies please.
We are focused on inspiring and empowering young disabled students to live fulfilling, independent lives



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for an experienced governance professional to join our Governance Team. This is an excellent opportunity to apply and expand your skills in an organisation with a rich and multifaceted governance structure, as both a charity and a membership body. You will join a small, supportive team that works closely with the President and Officers, Board of Trustees, Council, CEO, the Executive Team, and the College’s boards and committees.
Following a significant governance review and the introduction of an updated Charter, Ordinances and Regulations in 2023, this is an exciting time to play a central role in strengthening our governance frameworks.
As Governance Manager, you will deliver high‑quality, professional and compliant governance services across the College, ensuring we meet our statutory duties and apply best practice consistently.
You will work collaboratively with a second Governance Manager, sharing duties equitably and flexibly. Key responsibilities include, but are not limited to:
- Developing an in‑depth understanding of the College’s governing documents, procedures and working practices, and advising Officers and colleagues on governance matters.
- Supporting the review and continual improvement of governance processes, procedures and policies.
- Providing comprehensive business support to the Board of Trustees, Council and Audit Committee, including agenda planning, preparation of papers and briefings, coordinating presentations, scheduling the cycle of business, and producing accurate minutes.
- Leading the delivery of College elections, ensuring they reflect best practice, uphold our values and enrich the College’s democratic processes.
- Taking a major role in planning and delivering the Annual General Meeting (AGM) and Extraordinary General Meetings (EGMs), including logistics, documentation, communications, data management, and liaison with external suppliers and internal stakeholders.
- Leading on the development and ongoing maintenance of a governance cycle of business, including an annual meetings calendar that meets strategic and operational requirements.
About You
To succeed in this role, you will be committed to delivering excellent governance services that support compliance and promote best practice across the College. You will bring a proactive, solutions‑focused approach and be confident in identifying opportunities for improving governance processes and embedding positive change.
You will be highly organised, with exceptional written and verbal communication skills, strong attention to detail, and the ability to manage a varied workload. You will also be confident working with a broad range of stakeholders, including senior clinicians and national bodies.
The Package
This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):
- 31 days of annual leave, plus bank holiday
- 1 additional paid day of leave for the purpose of celebrating your birthday
- Healthcare support through Benenden Health
- Up to 12% pension contribution
- Hybrid and flexible working
- Wellbeing hour once a week
- Cycle to work and employee discounts schemes
- Training and development opportunities
- Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA Equality, Diversity and Inclusion I is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date.
Applicants must reside and have the right to work in the UK. No agencies please.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
Are you a strategic HR professional passionate about people, culture, and inclusion? Centre 404 is seeking an experienced HR Business Partner to join our Central People and Culture team and support the Director of People in delivering Centre 404’s People Strategy and sector workforce priorities. The role focuses on embedding workforce planning, building management capability, and strengthening cultural development, ensuring the organisation is well placed to meet the challenges of the Adult Social Care Workforce Strategy and the new national pay deal.
About Us
Centre 404 is a vibrant north London based charity committed to empowering people with learning disabilities and their families. We champion inclusion, choice, and wellbeing, and we’re proud to be driving sector-leading change in social care.
Key Priorities
- Deliver a management development programme with measurable impact
- Provide workforce analytics to inform strategic decisions and reduce agency spend
- Coach managers to resolve employee relations issues proactively
- Drive improvements in staff engagement, inclusion, and fair treatment
- Lead on Equality, Diversity & Inclusion (EDI) initiatives and quality benchmarking
- Embed co-production principles across HR processes
What We’re Looking For
- CIPD Level 7 (or working towards) or equivalent
- Proven experience in workforce planning, leadership development, and cultural change
- Strong coaching, influencing, and analytical skills
- Commitment to inclusion, safeguarding, and the rights of people with learning disabilities
- Knowledge of CQC/Ofsted frameworks and sector reforms is a plus
Why Join Us?
At Centre 404, you’ll be part of a values-driven organisation that prioritises people. We offer a collaborative environment, meaningful work, and the opportunity to make a real difference.
Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. All offers of employment are subject to a DBS check, proof of eligibility to work in the UK and satisfactory references covering a five year period.
Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889
Please submit a CV along with a cover statement addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience”. Please ensure you refer to the job description and person specification in your statement and explain how you meet the criteria.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
As the Project Manager - Data Programmes, you'll work closely with our Head of Data Science and Head of Volunteer Programmes to triage, scope, and manage our projects and to ensure we deliver impactful, responsible data science solutions for our partners. This includes leading and managing some of our key support programmes.
You'll be part of a kind and collaborative five-person staff team, and will work closely with our talented community of volunteer data scientists. This is an exciting and unusual opportunity to shape how the third sector uses data. Join us!
About DataKind UK
DataKind UK is a small infrastructure charity with a vision of a strong, thriving third sector that embraces data science to become more impactful. Effective data use has the potential to transform an organisation's impact by improving decision-making, maximising operational efficiency, and ensuring service delivery is evidence-based. A lack of access to responsible data science skills and techniques in the third sector means it isn’t having the impact it could.
We provide a variety of free and contracted support services to help third sector organisations achieve their missions, encourage innovation, and improve decision making, problem solving, and practices.
Since 2013, more than 2,200 DataKind UK volunteers have supported over 300 charities—from large organisations like St John Ambulance and Action for Children to local food banks and campaigning charities—helping them better understand their users, evaluate what's working, streamline routine tasks, and ultimately better tackle society's biggest challenges.
Who we’re looking for
We are looking for an experienced, people-oriented project manager who is excited to help us deliver and scale innovative data programmes. You will work directly with organisations from across the third sector to understand their missions and translate their challenges into well-scoped projects. You will also support teams of volunteer data experts to scope projects and deliver impactful data science solutions.
You don't need to write code or run analysis yourself, but you should be comfortable working alongside technical experts, asking the right questions to scope data projects, and translating between technical and non-technical stakeholders. You'll need to hold conversations with data scientists about what's feasible, help charity partners understand what's possible with their data, and know when to bring in additional technical expertise.
If you don’t have all the experience and skills listed below, please still consider applying. We don’t expect a candidate to have 100% of these, but we do want to know that you have relevant experience and an appetite to learn in other areas.
Essential skills and experience
- Project management: You are a skilled project manager, successfully leading projects involving multiple stakeholders from conception to completion. You have experience managing multiple projects at once and can successfully prioritise and juggle competing demands. You can plan ahead, allocate resources, identify and mitigate risks, and bring in additional expertise as required.
- Scoping and needs assessment: You have experience collaborating with clients/stakeholders to assess their challenges, translate them into project plans, evaluate their feasibility, and create delivery plans.
- Volunteer and/or people management: Experience recruiting, training, coordinating, or managing volunteers or managing people over whom you do not have direct authority (eg. contractors/freelancers). Comfortable leading multi-skilled teams in a remote-first environment, fostering collaboration within newly established groups.
- Communication: Excellent written and verbal communication skills, and strong active listening skills. You have experience being the main liaison for a project or programme, providing regular updates to both technical and non-technical stakeholders. You’re not afraid to ask clarifying questions in areas that are new to you. You are skilled at distilling the key insights or next steps in project meetings to ensure clarity on the big picture and details.
Desirable
- Experience managing or delivering data-related or social tech projects.
- Experience volunteering or working with volunteers.
- Familiarity with CRMs and/or project management software.
- Experience working or volunteering in the UK nonprofit/charity sector.
- Knowledge of the UK nonprofit/charity landscape and common digital, data, or tech challenges facing third sector organisations.
- Understanding of privacy, ethics, or responsible data and AI.
- Experience with impact measurement or evaluation frameworks.
Qualities
- You are aligned with DataKind UK’s core values: curious, responsible, collaborative.
- You have an interest in data, are willing to work with technical volunteers, feel comfortable asking questions, and are keen to learn more!
- You are self-directed and goal-oriented, and like working independently.
- An approachable, friendly people-person, you enjoy building productive relationships with people from different backgrounds and experience levels, and communicating with a wide range of stakeholders.
- You thrive in an environment where every day is a bit different, and you are happy working flexibly and adaptively.
- You are committed to equity, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views, and values.
- You like to learn and can quickly absorb and synthesise information from new domains. You know what you don’t know and are comfortable asking questions or for help. You can switch between big-picture and detail-oriented thinking.
- You are a collaborative team player, and happy to jump in and support team members where needed. You care more that good things happen than who gets the credit.
Please download the full job description attachment for more detail about the role.
Working hours and location
This is a full-time role (35 hours per week); however we will consider part-time options (28 or 32 hours per week) for a strong candidate. Working hours are flexible, but we ask that 75% of working time is within the hours of 10am and 6pm, to facilitate team working and real-time collaboration.
The role requires regular out-of-hours commitments - roughly one weekend per quarter and 2-4 evenings per month for volunteer events. This work is part of, rather than additional to, your hours, and you must take time off in lieu for any extra working hours.
Our organisation is remote-first, and this role is hybrid, with access to London office space on Mondays, Thursdays, and Fridays, and quarterly in-person commitments in London. We have a preference for candidates able to work from our office space in London at least one day per week. There may be occasional national travel within the UK for other events and conferences, with reasonable expenses covered.
You must have the right to work in the UK.
Benefits
- Working in a small, flexible, hybrid team where you are trusted to manage your time and your projects. If you need to take time out of the day to go to a dentist appointment or for your child’s school play, go ahead! We are focused on outputs over time spent at your desk.
- Onboarding and continual development of data science, analytical, and technical knowledge.
- 27 days of annual leave + 8 public holidays.
- 5% employer pension contribution.
- Employee Support plan.
How to apply
The deadline for receipt of your application is 9am GMT, Monday 16 February 2026. Applications received after this time will not be considered.
Please send us your CV and a cover letter of no more than two single-spaced pages addressing the following questions:
- Why does this role appeal to you?
- How do you meet the experience, skills, and qualities listed above? (We recommend using the STAR (Situation Task Action Result) approach).
- How would you approach scoping a project with a new partner or client?
- How would you approach managing, supporting, and getting the best from a skilled team of volunteers?
All applications will be anonymised before shortlisting.
DataKind UK is currently taking a precautionary approach to using AI-powered tools, as it is a broad, complex, and rapidly evolving field. DataKind UK is minimising the use of AI to ensure our ethical, authentic, and relational approach remains the priority and at the core of everything we do. We do not currently use AI to assess or shortlist candidates. We encourage applicants to be human and share their experiences and capabilities throughout the application process as this helps us to assess and gain an understanding of your skills and abilities. We value genuine, experience-based responses and look forward to seeing the individuality and lived experience that each candidate brings.
Timeline & Process
- If successful at the first stage, you will be invited to a 15-minute screening call via Zoom on 19/20/23 February.
- Interviews will be held on 25/26 February or 2 March via Zoom.
Please let us know if you have any accessibility requirements. Questions will be provided in advance. If prior important commitments impact your ability to attend the call/interview at these times, please let us know when you submit your application.
Equity & Diversity Monitoring
We are committed to providing equal opportunities for everyone regardless of their background, and welcome applications regardless of age, sex, gender, gender identity/expression, sexual orientation, religion/belief, race, nationality, ethnicity, marital status, pregnancy, or disability. The data you provide will be used to monitor whether we are receiving applications from quality candidates across the whole of society. If there are differences in application rates it will enable action to be taken to ensure that no group is treated unfairly.
We particularly encourage applications from groups who are underrepresented in data science, tech, and/or the third sector, including people of colour and people with disabilities. We can make reasonable adjustments throughout the application process (both with the application and interview) and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have.
Please send us your CV and a cover letter of no more than two single-spaced pages addressing the following questions:
1. Why does this role appeal to you?
2. How do you meet the experience, skills, and qualities listed above? We recommend using the STAR (Situation Task Action Result) approach.
3. How would you approach scoping a project with a new partner or client?
4. How would you approach managing, supporting, and getting the best from a skilled team of volunteers?
Timeline & Process
If successful at the first stage, you will be invited to a 15-minute screening call via Zoom on 19/20/23 February.
Interviews will be held on 25/26 February or 2 March via Zoom.
Please let us know if you have any accessibility requirements.
Supporting third sector organisations to achieve their missions through increased use of data science.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re creating an exciting new fundraising role at QCCA for an experienced, motivated fundraiser who wants to make a visible, immediate impact in the community.
This is a flexible, newly created position that could suit either a Generalist Fundraiser or a Corporate Partnerships Fundraiser, depending on your strengths and interests.
As a Generalist Fundraiser, you’ll help strengthen and diversify our income across trusts and foundations, individual giving, community fundraising, events, and supporter stewardship. Experience in small to medium-sized charities is particularly valuable, as you’ll play a hands-on role in shaping and growing our fundraising approach.
Alternatively, as a Corporate Partnerships Fundraiser, you’ll have the opportunity to build and grow a corporate programme from strong early foundations. This includes developing long-term partnerships, converting corporate interest into meaningful support, and working with businesses keen to deliver social value through volunteering and collaboration.
We’re especially keen to hear from people who enjoy building relationships, spotting new opportunities, and growing income in a thoughtful, values-led way.
We warmly welcome applications from people returning from a career break, those seeking part-time work, fundraisers moving from larger organisations who want to see direct community impact, or anyone ambitious and excited by developing new fundraising areas.
This is a chance to shape a role, grow something meaningful, and see the difference your work makes every
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.
The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
We are looking for an Accounts Assistant to join our vibrant and friendly finance department. You will be responsible for supporting the Activities Finance Coordinator with the smooth running of the Accounts Payable and Receivable function and other duties within the activities finance team. In light of the Union’s recent management of the Bloomsbury Theatre, the postholder will also assist the Finance Department with a variety of tasks, providing flexible support to meet the department’s evolving needs.
Do you have relevant experience in an Accounts Payable role with a strong understanding of financial ledgers and control accounts? Have you dealt with checking and processing a high volume of transactions? If the answer is yes, then we would like you to join our finance team.
Our ideal candidate will have the ability to work independently and prioritise tasks in a high-pressure environment with rapid turnaround times and strict deadlines. The ability to demonstrate flexibility in response to changing environments and team priorities. Strong interpersonal and communication skills, along with well-developed IT skills, particularly in Excel and Microsoft Office.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
As a Membership Engagement Administrator, you will play a key role in supporting the Membership Engagement Manager and the wider team to deliver an exceptional membership experience.
This role ensures the smooth operation of the College’s membership services and contributes to achieving our strategic engagement objectives.
You will lead on core, complex membership processes, coordinate team workflows and provide world-class customer service to our members. Working collaboratively across the team, you will help identify and implement improvements to enhance efficiency and member satisfaction.
Key tasks and responsibilities include (but are not limited to):
- Deliver a world-class customer service experience to members and external stakeholders.
- Coordinate daily, weekly and monthly membership engagement tasks, prioritising work in collaboration with the Membership Engagement Manager.
- Work collaboratively with colleagues to ensure individual and team tasks are completed efficiently, effectively and in a timely manner.
- Lead and coordinate the core, complex membership operational process being supported by the team.
- Identify and eliminate non-value-adding processes and suggest improvements to enhance membership engagement.
- Provide support to the Head of Membership Engagement in the absence of the Membership Engagement Manager.
About You
We are looking for someone with experience in a similar role, ideally within a professional membership organisation.
You will be highly skilled at managing and coordinating multiple workstreams simultaneously, with experience in handling sensitive data, processing financial transactions and working with CRM systems.
A solid understanding of project planning tools and techniques is essential, along with excellent interpersonal and communication skills, both written and verbal.
You will be exceptionally organised, possess a strong administrative background and demonstrate meticulous attention to detail in all aspects of your work.
The Package
This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):
- 26 days of annual leave, plus bank holiday
- 1 additional paid day of leave for the purpose of celebrating your birthday
- Healthcare support through Benenden Health
- Up to 12% pension contribution
- Hybrid and flexible working
- Wellbeing hour once a week
- Cycle to work and employee discounts schemes
- Training and development opportunities
- Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA Equality, Diversity and Inclusion I is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date. Please note that the closing date is subject to change.
Applicants must reside and have the right to work in the UK. No agencies please
The client requests no contact from agencies or media sales.

