Salary £26,938 - £29,264 (pro rata of £33672 – 36580)
Hours .8 FTE (equivalent to 4 days per week), to suit both you and the needs of the Charity. This will include some ‘out of hours’ cover.
Location Much of the work is undertaken from our houses located around Birmingham. Office work is undertaken from our Office base and from home by arrangement.
Responsible to Operations manager
Key tasks: To work with other staff and volunteers to ensure that Hope’s houses are clean, safe and comply with legal standards; To help people move into and out of Hope Housing and to work with other Hope staff and other organisations to promote residents’ well-being and to support newly granted refugees on their road to independence.
Job description
1. Ensure that houses and gardens are safe, welcoming and well maintained
2. Undertake simple repairs and maintenance to Hope Houses
3. Commissioning repairs where appropriate, within Hope’s housing maintenance budget.
4. Complete and record regular fire and health and safety checks.
5. Ensure rooms are clean and ready for new clients to move into
6. Help new residents move in and provide an induction.
7. Undertake and document client risk assessments
8. Help new refugees develop and carry out plans to help them thrive
9. Ensure safeguarding of clients in accordance with Hope’s safeguarding policy and procedures
10. Complete License Agreement and diarise end dates
11. Draft eviction letters and supporting letters when required
12. Assist with obtaining client documents
13. Empower residents to register and engage with appropriate health services
14. Encourage residents to get involved in activities likely to contribute to their well-being.
15. Help clients develop the skills needed for life after leaving Hope Projects
16. Conduct and record house meetings when required
17. Help residents move out at the end of their license
18. Assist with the support and running of the regular monthly residents meeting ‘Hope Asylum Voices’
19. Accurately record work with clients using outlook diary and lamplight database.
20. Build relationships with organisations, volunteers and charities
21. Contribute to planning and the development of Hope Project
22. Liaise with partner agencies
23. Develop and maintain positive rapport with clients whilst maintaining professional boundaries
24. Commitment to learn and develop new skills to meet service needs
25. To provide training where required
26. Attend Team Meetings, Steering Group and other Partner meetings. To maintain a good relationship with other Hope staff and partners
27. Contribute to the wider work of Hope Projects including fundraising and awareness raising.
28. Help raise awareness of Hope Projects and the issue of asylum destitution
29. Engage with regular support and supervision
30. Undertake training when required
Person specification
Experience
1. Experience of working supportively with vulnerable / at risk people
Ability
2. Good listener
3. Able to assess safety in houses
4. Able to assist in the safeguarding of at-risk people
5. Able to carry out basic repairs
6. Able to liaise with contractors such as plumber and electricians
7. Organised, able to effectively time-manage a varied workload
8. Capable of working on own initiative outside of an office environment
9. Good written and spoken English
10. Ability to use common office IT software and to record work on a database
11. Able to work within a budget.
Knowledge
12. Understanding of issues affecting Refugees and destitute asylum seekers
Qualities
13. Sympathy towards Refugees and destitute asylum seekers
14. Good at communicating with colleagues and managers
15. Willing and able to travel around Birmingham
In addition to the 4 questions on this form, please submit a CV and a letter of support (around 1 side of a4) explaining how you meet the person specification and why you are the right person for this job.
Registered Charity
6 - 10
Legal advice, housing, emergency grants and wellbeing support for people made homeless by immigration controls.
The client requests no contact from agencies or media sales.
Thank you!
37.5 hours per week / permanent / working on a four‑on, four‑off shift pattern across a seven‑day rolling rota, including evenings, weekends, and bank holidays.
A full, valid UK driving licence is essential, as this is a mobile role; a vehicle will be provided.
YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.
We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.
We are here for children and young people, many of whom face multiple challenges and need our support.
Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.
Our services provide supported housing for young people aged 16–25, offering both high (24 hour supported) and medium/low supported levels of housing including young families. We take a trauma informed, and psychologically informed approach, supporting residents to build essential life skills, identify personal goals, and work towards their aspirations, enabling them to move on to fully independent living.
We are looking for a Housing Mobile Night Worker to provide floating support across our housing services. You will play a key role in ensuring our properties remain safe, secure, and welcoming throughout the night.
Your primary responsibility will be to undertake mobile duties across our Brighton, Hove and Worthing sites. You will start and finish each shift in Brighton, where the organisation’s works vehicle is based. As part of the role, you will provide break cover for static night staff and may be required, on occasion, to cover a static shift at one of our 24‑hour staffed properties.
During each shift, you will visit all properties and help maintain a safe, secure and supportive environment. This includes demonstrating strong communication skills, maintaining accurate records, carrying out building checks, monitoring CCTV, reporting and responding to safeguarding concerns, and ensuring all health and safety requirements are met in line with organisational policies and procedures.
The role also involves working proactively to minimise the impact of antisocial behaviour on residents and neighbouring communities. This may include one‑to‑one interventions with young people, including those experiencing a mental health crisis or requiring medical assistance.
This role is primarily lone working, so you will need to be confident in decision making and in following procedures. As part of your induction programme, you will have the opportunity to get to know the different teams and services, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.
This is a dynamic and varied role for someone who is organised, self-motivated and is happy to lone work for most of their shift.
Ideally, you will have experience working with young people, those considered vulnerable, or individuals with multiple and complex needs, and be able to demonstrate a genuine passion for working with young people. You will have an understanding of the needs of single homeless clients aged 16–25, along with the ability to engage, motivate, and inspire others, and a strong commitment to making a positive difference to people’s lives.
You will have clear verbal and written communication skills, good IT and keyboard skills, and the ability to work independently and self-motivate. You will be an effective communicator, able to deliver robust and clear handovers and build strong working relationships with colleagues. In addition, you will have the ability to deescalate volatile situations and manage challenging behaviour in a calm and appropriate manner.
CLOSING DATE: Sunday 5 July 2026 at midnight. If we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged.
PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.
Registered Charity
101 - 500
Our mission is to help children and young people have a fair chance to be who they want to be.
The client requests no contact from agencies or media sales.