Housing support jobs

About The Role
Are you passionate about making a difference in people’s lives?
Do you want to be part of a caring, supportive, and dedicated team?
We’re looking for a Housing Administrator to join our supported living and housing services based in Surrey.
This is a varied and rewarding opportunity where your organisation, communication, and people skills will directly support tenants, families, professionals, and care teams — helping services run smoothly and compliantly.
As a Housing Administrator, you’ll:

• Act as the first point of contact — answering phones, emails, and welcoming tenants, families, and professionals.
• Provide housing administration support, including maintaining tenancy records, start and end dates, and issuing tenancy agreements (including easy-read versions).
• Support families and tenants with housing benefit applications, exempt accommodation claims, and related queries.
• Liaise with external agencies such as local authorities, housing benefit teams, and Universal Credit to resolve housing and benefit issues.
• Take and coordinate maintenance queries for Surrey projects and Ashdown, ensuring clear communication with families and tenants.
• Support compliance with data collection requirements for CQC, Capacity Tracker, and commissioning authorities.
• Assist with audits, KPI collation, and performance reporting.
• Support property management and projects teams with document control to meet SCC, WSCC, and Hampshire contract requirements.
• Book meetings, reviews, and professional visits, and provide hospitality when required.
• Order PPE, stationery, and supplies, and support events and social activities.
• Manage the social club and safely oversee the secure handling of client bank cards in line with policy.

What we’re looking for:

• At least two years’ experience in an administrative role within housing, supported living, care, or a related environment.
• Knowledge of housing management processes, tenancy administration, and compliance requirements.
• Experience supporting benefit applications or liaising with external agencies (desirable).
• Strong organisational skills with excellent attention to detail.
• Confident communication skills, both written and verbal, with a warm and professional approach.
• The ability to produce accessible documentation, including easy-read materials.
• A calm, empathetic, and non-judgemental approach when supporting tenants and families.
  The ability to manage multiple priorities and work collaboratively as part of a team.
  A commitment to confidentiality, safeguarding, equality, and inclusion.

About The Organisation
Field Lane is a charity with a long history of providing care, housing, and support for a diverse range of people, including:
• Adults with learning disabilities, many of whom are also autistic.
• Vulnerable families, including those experiencing homelessness.
• Individuals who need additional support to remain in their homes or with their families.
We actively champion improved rights, services, and opportunities for people with autism and learning disabilities, and we are proud to provide inclusive, compassionate support that helps people live fulfilling lives.
Why Join Us?
• Be part of a warm, inclusive, and supportive organisation.
• Ongoing training and professional development opportunities.
• A varied role where no two days are the same.
• The chance to make a real difference in people’s lives every day.
• Competitive pay and benefits package.

About the role

The role will play a critical role to help deliver an effective and high performing rent collection and recovery service in accordance with legislation, the organisation’s policies, set performance targets and customer satisfaction requirements. In collaboration with the Resident Services Manager to ensure that the organisation is compliant with all regulations and using robust policy and procedures and ensuring the right systems are in place to effectively manage the revenue and income streams and arrears of the organisation. This role will also manage the impact of welfare reform provisions, ensuring an effective advice and support service to residents to manage risk on revenue and income levels.

We welcome applications from those with experience in supported housing and rent arrears management. 

Responsibilities

• The role also oversees the best payment methods for all residents at sign up and this includes the setting up of standing orders or direct debits in line with the direct debit guarantee where applicable. To liaise with the Assistant Accountant who will oversee the administration of this.

• Production of performance and management reports, setting collection targets in consultation with the Resident Services Manager and proactively monitoring and reporting in respect of service delivery, performance indicators and targets.

• Maximise the collection of arrears by having regular meetings with the Team Managers; being proactive in contacting Support Workers or residents, providing them with clear instructions on information requests and repayment options.

• To work closely with other members of the Revenue team to manage resident rent and accommodation charge accounts and other former resident debts, on a regular basis identifying trends and patterns on individual accounts and then liaise with Support Workers or residents to rectify income issues and address arrears in line with policies and procedures.

• To maximise rent collection in line with targets by making arrangements to recover rent arrears and to enforce related tenancy conditions, ensuring residents’ rent accounts are monitored and prompt actions taken to prevent the accumulation of debt, and to authorise any rent account adjustments and refunds.

• Work closely with the Assistant Accountant to ensure that all residents Personal Contributions (PC) and Housing Benefit (HB) are calculated correctly on sign up and when there has been a change of circumstance

• Liaising with local authorities’ benefits teams and Government agencies on new benefit claims and issues in liaison with the Assistant Accountant and regular meetings together.

• Acting as the main first point of contact on queries around revenue and income management, policies, procedures and systems.

• Ensuring team have Welfare benefits training and are up to date with regulation. Working with Support Workers to ensure residents maximise their incomes by claiming all benefits due them

• To assist vulnerable residents with prompt and appropriate action and advice, and liaise with other agencies and departments to ensure that their needs are met.

• To be responsible for preparing timely and accurate reports on arrears cases, to attend Court and represent the organisation on individual arrears and possession cases when relevant, to prepare eviction reports and represent the organisation at evictions to ensure the successful repossession of properties.

• To maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements on performance issues.

• To contribute towards the continuous improvement of performance in line with the organisation’s service plan targets.

• To work with other agencies and departments such as the organisation’s Finance Department, Customer Services Team; Housing Benefits, The DWP, Advice agencies, Housing Officers, Solicitors and the Courts in delivering an efficient and effective service.

• To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.

• Cover the lead person when required on daily cash reconciliations whilst following finance policies and procedures

• Cover the lead persons when required to organise banking with the Finance Department whilst working closely with colleagues within the Resident Services Department and other senior employees to carry out banking runs.

• To undertake such other duties within the competence of the post holder which may be required from time to time.

• Person specification

• Experience

• Demonstrable experience of working in a supported housing environment in a similar or related role

• Experience of supervising a person or team

• Qualifications

• GSCE (or equivalent) in English, Maths

• Skills and Knowledge

• Knowledge of supported housing sector and housing law

• Detailed knowledge of rent arrears issues and processes

• Detailed knowledge of housing and welfare benefits

• Understanding of trauma informed practice

• Abilities

• Capable of developing and maintaining constructive and positive working relationships both internally and externally

• Personal qualities

  • Be creative in problem solving and seek out practical solutions to complex problem

• Demonstrate a high degree of accountability and decision making

• Full driving licence held and maintained

• Desirable criteria

• Housing or a related qualification

•  

• Be able to meet deadlines and balance priorities

• Be able to delegate and allocate work effectively

• Be able to monitor operational and customer service performance and suggest and implement ways of improving performance

• Be able to manage change, introduce new initiatives, and revise systems and processes

• Be able to communicate clearly and concisely, with a systematic and consistent style including experience of report writing and drafting policies/procedures

• Interview process

  Interviews will be held during the week commencing 13 April 2026. The process will begin with a short pre‑screening interview. Candidates who are successful at this stage will be invited to an in‑person interview, which will include a practical test as part of the assessment.

  Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK. Due to the customer‑focused nature of this role, working from home will be one day per week 

Salary: £40,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 19th March 2026
Start date: ASAP with consideration given to notice periods

Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.

We are now seeking an exceptional Supported Housing Manager (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.

About the Role

• This is a leadership role with both operational and strategic responsibility. You will:
• Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
• Lead the delivery of trauma-informed, strengths-based, person-centred support
• Develop strong partnership networks across local authorities, charities, housing providers and churches
• Shape the future of Keychange’s women’s homelessness strategy across Surrey

At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.

Who We’re Looking For
You will bring:

• Substantial experience supporting or managing services for vulnerable individuals
• A strong understanding of trauma, safeguarding, risk and recovery-based practice
• Leadership of a team delivering frontline support
• Previous experience managing operational budgets
• Proven ability to build partnerships and influence across multiple stakeholders
• Excellent communication and leadership skills
• Confidence engaging with churches and Christian networks across traditions
• A values-led approach aligned with Keychange’s Christian ethos

Desirable experience includes:

• Managing accommodation-based services
• Existing Church partnerships across Surrey

Occupational requirement:

• This post is subject to the Occupational Requirement (OR) under Schedule 9, Part 1, paragraph 3 of the Equality Act 2010 that the post-holder is a practising Christian. This requirement is necessary and proportionate in light of the responsibilities of the role, which include: promoting and upholding the Christian ethos, charitable objectives and values of Keychange; supporting the spiritual wellbeing of service users; facilitating faith exploration; developing church partnerships; and representing the organisation in faith-based settings.

What We Offer

• Salary of £40,000 – £41,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A supportive, faith-centred, values-driven culture

For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.

How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.

Recruitment Timeline

• Start date: ASAP with consideration given to notice periods
• Deadline for submitting your application: 19 March 2026
• First screening interviews, remotely: 25 March 2026
• Full interviews in person in central London: 30 March 2026
• Start date: ASAP with consideration given to notice period

Scheme Assistant

£23,751 per annum 

Mon – Fri 9am – 5.15pm, Fixed Term – 6 months Maternity Cover 

Weekly visits to Stronglands Court – Oundle, The Shrubberies – Woodford, The Forresters - Raunds 

As a Scheme Assistant, you'll provide a visible, welcoming presence across our older persons’ housing schemes, across sites in Oundle, Woodford, and Raunds, ensuring they remain safe, well‑run and responsive to customer needs. You'll support residents, carry out compliance checks, and help maintain high standards across schemes, estates and scattered properties. 

Snapshot of your role 

• The role provides a visible landlord presence across schemes, building positive relationships with residents and offering basic advice when needed. 

• It supports overall scheme compliance and customer wellbeing by maintaining consistent standards across multiple locations and acting as Amplius’ on‑site representative. 

• Regular visits and inspections are carried out to identify and report any maintenance, estate management or health and safety issues. 

• Welfare checks are completed both by telephone and in person, with any safeguarding concerns identified and referred to the appropriate agencies. 

• The role includes completing compliance tasks such as alarm testing, flushing, inspections, meter readings and keeping accurate records. 

• It also supports tenancy and estate management activity while helping new residents settle in and escalating any welfare concerns where required. 

What we’re looking for 

• Ability to communicate clearly and professionally in a range of situations. 

• It involves empowering customers by listening to their views, responding appropriately, and helping shape services around their needs while maintaining excellent customer care. 

• An understanding of health and safety responsibilities is essential, along with the ability to work independently, manage priorities and keep accurate records. 

• Confidence using digital devices, ICT systems and applications is also required to support daily tasks and maintain effective service delivery. 

Desirable 

• Experience working with older people in sheltered or supported housing. 

A full UK driving licence, access to own car and willingness to travel is required. 

DBS clearance is required for this role. 

Please read the attached Job Description before applying so you understand the full scope of the role. 

Closing Date: 20th March 2026 

Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. 

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. 

Introduction

The National House Project (NHP) supports Local Authorities to work with young people to give them the knowledge, skills and confidence to live connected and fulfilling lives. By developing a community of support, completing the House Project Programme and being able to make their house a home young people can look forward to a positive future.

This is an exciting time to join NHP and we are seeking a skilled and experienced professional who can support our vision to ensure that young people leaving care live connected and fulfilling lives.

Purpose of the Role 

Reporting to the Director of Partnerships, this exciting new role offers the opportunity to support NHP's internal expertise on Housing; ensure we have strong partnerships with Housing Providers and grow the offers of housing from Housing Providers across the UK, to support our growth as a charity. Essentially with more housing we can establish more Local House Projects (LHPs) and expand those that already exist, and in turn support more young people.

Working closely with senior leadership team (CEO, Director of Practice and Director of Partnerships), this role will lead on developing our first Housing Strategy and ensure we have the internal knowledge, expertise and capacity to grow our housing partnerships.

Key Responsibilities 

General 

• Lead the development and implementation of NHP’s Housing Partnership Strategy in collaboration with the Senior Leadership Team ensuring aligned with organisational priorities and growth of NHP. 

• Build, develop and sustain a strong pipeline of housing partners across all NHP locations- at both a local and national level. Maintain effective relationships with existing providers whilst identifying new business and strategic housing opportunities to grow supply. 

• Work closely with local authorities (and LHPs) to understand regional housing supply, demand and challenges- with a view to informing the Housing Partnership Strategy. 

• Develop and maintain a database of partnerships with Housing Providers, and opportunities for growth  

• Represent NHP at regional and national Housing Forums, conferences and events 

• Support Local House Projects to negotiate property offers and advocate for care-experienced young people and the NHP approach 

• Coordinate the Housing Community of Practice with one of the Practice Leads 

• Work with the Director of Partnerships to secure tangible opportunities to deliver Social Value opportunities- including collaborations and strategic opportunities.

• Support LAs to maximise the accommodation offer to care leavers through Section 106 agreements and their responsibility to Public Value in all commissioned services 

• Deliver ‘horizon scanning’ briefings to the NHP team so they are up to date with housing policy, progress and challenges to inform their work and practice 

Communications and Collaboration 

• Develop case studies and share best practice/our approach across the Housing Sector 

• Work closely with the Business Support Administrator and Admin Team to create and share communications about housing 

• Support the preparation of housing partnership updates, impact stories, and social media content. 

• Contribute to internal communications about partnership successes and learning. 

• Support the rest of the NHP team from time to time, as required.

You will be based at the NHP office in Crewe for a minimum of 2 days per week, but you will be expected to travel and attend meetings across the country on a regular basis.

For detailed information see full Job Description and Person Specification attached.

Benefits 

• 31 days annual leave plus bank holidays 

• 10% employer pension contribution 

• Enhanced maternity, paternity and adoption leave 

• Hybrid working option with at least two days a week in the office (Monday and Thursdays) 

• Quarterly team development days 

• Access to professional development and training 

• Access to psychological support via our external psychologists

Find out more

If you’re excited by the opportunity to build something transformative, we’d love to hear from you. 

You are invited to join the an online briefing about NHP and this role. 

When: Monday 16th March at 12.30pm 

Please register in advance for this meeting:

https://us06web.zoom.us/meeting/register/aN4PJMHCSH-GaIE_QAdW4A

After registering, you will receive a confirmation email with further information about how to join.

How to Apply

To apply, please submit your CV and cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by 4pm Thursday 26th March.

We welcome applications from all backgrounds. If you require adjustments during the application or recruitment process, let us know. If you are care-experienced and meet all the essential requirements you will be guaranteed an interview.

We do not accept unsolicited CVs from recruitment agencies. 

Interviews

Shortlisted candidates will be invited to an in-person interview on Wednesday 8th April at the NHP Office in Crewe. 

Further details will be provided to shortlisted candidates. 

Safeguarding Statement 
NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies. 

General Requirements: Right to work in the UK, two professional references, and a DBS check. 

Are you an experienced operational leader with experience of developing and innovating services which improve client experience for vulnerable adults?

We are looking for someone to join St Mungo’s as Assistant Director of Client Experience. This new post brings together a range of services that deliver added value to our service offer for clients.

From leading the work on client involvement, to developing and delivering learning, training and employment interventions, to providing advice and improving our practice on welfare rights and complex health and wellbeing needs, this role is central to delivering our work to support clients to rebuild their lives.

As Assistant Director of Client Experience, you will work closely with client services and fundraising colleagues, bringing these areas together to ensure we deliver compelling services that enhance our client experience, attract funders, and clearly demonstrate their impact and value.

You will embed a culture of collaboration, strengthening partnerships with different organisations so that, across the system, we work towards providing the services our clients need and that achieve the greatest impact.

In this role you will:

• Oversee client involvement, resident engagement and lived experience apprenticeship schemes.
• Lead the coordination of our volunteers and the assessment of social work student placements.
• Oversee services offering clients learning, training and employment support.
• Lead work that supports clients and colleagues to navigate the welfare system, and to manage complex needs such as health, substance use, palliative care and bereavement.
• Focus on increasing our innovation, testing and learning from different interventions.

About you

We are looking for an experienced operational leader with a background in leading teams delivering services to groups of vulnerable adult clients. You will bring a passion for client involvement and a track record of developing, innovating and strengthening service offers and bringing teams together.

Your leadership will be committed, empowering, accountable, creative and inclusive. You will be an excellent problem solver with strong communication and influencing skills, able to engage colleagues at all levels and build effective partnerships across the sector. You will also have experience of managing budgets and using complex data to inform decisions and improve performance.

Above all, you make things happen. You drive progress efficiently while building engagement and collaboration, ensuring outcomes are delivered and meet the needs of the organisation.

Flexible working

This post is offered on a full time basis (37.5 hours per week), or part time hours can be considered (minimum 22.5 hours per week). We are open to discussions about different working patterns, for example condensed hours.

We support flexible and agile working. This role is London-based, with an expectation of working from our Central Office or one of our services at least 2 days per week to support collaboration, leadership, training and relationship-building. Due to the nature of the role, you will also work across different London and regional services and be expected to spend a significant part of your time our engaging with colleagues and clients in our services.

Our Central Office is currently located in Tower Hill, with a plan to relocate to a new space in Farringdon in summer 2026.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 23 March 2026

We will be holding colleague panels week of 13 April 2026, followed by interviews from 21 February 2026

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this level.

What we offer

Excellent Development and Growth Opportunities

A Diverse and Inclusive Workplace

Great Pay and Other Benefits

Service Manager 

Salary: £22,597.64 pro-rata (FTE £41,805.63) 

Contract: Fixed Term – 12 months 

Your week: 20 hours per week: Mon, Tues, Thurs 9:00am - 4:30pm 

Location: Office Based - Gainsborough HRS 

As a Service Manager, you’ll take ownership of the day‑to‑day running of our Gainsborough HRS service, ensuring the delivery of safe, high‑quality, person‑centred support for our customers. You’ll lead and inspire your team, maintain regulatory compliance, and work collaboratively with partners to deliver a service that promotes independence, dignity and wellbeing. 

Snapshot of your role 

• Lead the day‑to‑day operational management of the service, ensuring compliance with all contractual, regulatory and legislative requirements. 

• Deliver a safe, person‑centred service where customers receive support aligned to their assessed needs and personal goals. 

• Oversee safeguarding, incidents, complaints, risk management and quality assurance processes, ensuring timely reporting and action. 

• Manage referrals, assessments and support planning, ensuring these are current, meaningful and customer‑focused. 

• Provide strong leadership to Community Support Workers, Night Porters, the Estates Officer and Cleaner, ensuring effective supervision, staffing levels and service delivery. 

• Maintain financial oversight including budgets, rent accounts, expenditure monitoring and adherence to financial procedures. 

What we’re looking for 

• Knowledge of housing‑related support services, particularly homelessness. 

• Understanding of regulatory standards, professional boundaries and safeguarding requirements. 

• Experience working with partners, including organising and leading multi‑agency meetings. 

• Ability to manage anti‑social behaviour, apply Positive Behaviour Support approaches and empower customers to shape their service. 

• Awareness of basic building maintenance and health & safety responsibilities. 

• Strong communication skills with the ability to resolve conflict using mediation techniques. 

• Competent use of Microsoft Office systems including Word, Excel and Outlook. 

Desirable 

• Experience of line management within a care, housing or support environment. 

A full UK driving licence, access to own car and willingness to travel is required. 

Enhanced DBS clearance is required for this role. 

Please read the attached Job Description before applying so you understand the full scope of the role 

Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. 

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. 

• Closing Date: Wednesday 18th March 2026 

Housing First Support Worker (28 hours per week)

Spitalfields Crypt Trust (SCT) is recruiting a Housing First Support Worker to join our specialist team supporting people who have experienced homelessness and other traumatic events.

In this role, you’ll hold a small caseload (around six residents) and provide tailored, person-centred, trauma-informed support that helps people sustain their tenancies, improve their wellbeing, and work towards recovery on their own terms. You’ll build trusting relationships over time, combining practical housing-related support (such as moving in, budgeting, appointments, maintaining a home and accessing community resources) with strong advocacy to ensure residents can access healthcare, benefits, housing services and specialist support.

You’ll work closely with SCT colleagues and a range of external partners across Tower Hamlets to remove barriers, reduce risk, and prevent eviction. The post includes completing needs and risk assessments, maintaining clear case records (including on In-Form or similar systems), and contributing to reporting and service learning. This is a values-led role for someone who is organised, resilient, and confident working independently with adults facing multiple disadvantage (including addiction, mental ill health, and long-term homelessness).

This is a part-time post (28 hours per week) with a salary up to £32,000 (up to £25,600 pro rata). Enhanced Adult Workforce DBS is required. Benefits include 25 days annual leave (rising to 30) plus bank holidays (pro rata), pension matched up to 5%, BUPA Employee Assistance Programme and wellbeing plan, cycle to work scheme, season ticket loan, and training and development opportunities.

Please see the full Job Description attached.

The Domestic Abuse Service Manager is responsible for the operational delivery of the Domestic Abuse Emergency, Safe & Supported Accommodation, to providing safe, trauma-informed, survivor-led accommodation and support to victims of domestic abuse including children.

The Domestic Abuse Service Manager will lead a team, ensuring high-quality, person-centred support, safe housing management, and compliance with contractual, safeguarding, and regulatory requirements. The role will work closely with external partners to ensure victims are supported to remain safe, recover, and move towards longer-term housing stability.

Hours: 35 hours per week 
Contract: Fixed term to March 2027 
Location: Hybrid, with regular travel across Hastings & St Leonards 
Reports to: Citadel Coordinator – Hastings 

About Housing Justice 

Housing Justice brings communities together to tackle homelessness by building personal connections, fostering belonging, and working for justice in the housing system. We train and support volunteers to provide personalised assistance that helps people access accommodation, navigate services, and rebuild stability. 

We welcome applications from all sections of the community and recognise the value of lived experience of homelessness. 

About Citadel and your role 

Citadel is a volunteer-powered homelessness prevention project supporting people experiencing, or at risk of, homelessness to settle into a home, sustain their tenancy, and feel part of a supportive community. 

Since 2020, Citadel has expanded across Wales and England. 

This is an exciting opportunity for a proactive, compassionate and solutions-focused individual who believes in the power of community to end homelessness, to be part of our growing community project in Hastings. 

As our support worker, you will work alongside the Citadel Coordinator and our volunteers, to provide short-term, intensive support to individuals with complex needs, helping them overcome barriers to resettlement and tenancy sustainment.

You will use a trauma-informed, person-centred approach to help individuals build confidence, independence and lasting stability. 

The role will require skills in support and advocacy, partnership working, and community building. For more information, please see the attached job description.

Our client is a Christian charity that has been delivering support for vulnerable people since 1920. They provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people, across the South and South West of England. They are now seeking an experienced Supported Housing Manager to shape and lead their small, specialist women's homelessness service in Reigate (19 beds/medium-needs).

This is an exciting position with both service delivery and strategic responsibilities. As Supported Housing Manager, you will support a small team of frontline staff in providing a high quality housing support service for vulnerable women. You will lead on ensuring that the project provides safe, trauma-informed, person-centred accommodation, overseeing the performance of the team, and ensuring quality assurance checks are completed and that improvements are identified and actioned. You will have responsibility for the oversight of all building maintenance and health and safety and will ensure that the service meets all regulatory and best practice requirements. You will develop strong partnership networks across local authorities, charities, housing providers and churches.

To apply for this role, you will have demonstrable experience of managing supported housing services, or similar services, for vulnerable individuals. You will have experience of overseeing frontline workers and will have previous experience of managing operational budgets. You will be an excellent communicator confident in building partnerships with a range of different organisations for the benefit of the service and the wider organisation. Ultimately you will be enthusiastic, passionate and dedicated to leading a team to deliver the best quality of support for vulnerable homeless women.

If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to apply as soon as possible.

Please note this is a full-time role, Monday-Friday per week (no weekend working) and will be hybrid-working (4 days onsite).

Please note, due to the nature of the organisation, there is a genuine occupational requirement for the postholder to be a practising Christian, in line with the Equality Act 2010.

Residential Scheme Manager

Salary Up to £27,000 per annum

Location Marlborough Court - Nottingham, NG2 6BY

In our Residential Scheme Manager role, you’ll be managing our Scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community.

As a Residential Scheme Manager, you will be required to live on-site, offering a unique opportunity to reside within the community you support. Accommodation is provided in a 2-bedroom bungalow at the Scheme. A separate on-site office at the Scheme will be provided for work-related duties.

Salary: Up to £27,000 per annum

Contract: Permanent ¦ Full-Time

Your week: 36.25 (Monday - Friday 8.30am - 4.45pm with 1 hour lunch unpaid)

Location: Nottingham, NG2

Snapshot of your role

• Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained.
• Oversee the welfare of our residents that will enable them to live independently, whilst also providing a calm and attentive response in the event of an emergency.
• Take on the management of service delivery, with particular attention to housing management and maintenance issues.
• Engaging residents and developing a tight knit community spirit through the facilitation of regular social events and activities.
• Working independently as a lone worker with support from colleagues and management.

What we’re looking for

• Customer focused background with the ability to actively listen to customers and seek win/win solutions
• High level of commitment to providing efficient and caring services to our customers.
• Basic digital skills (Microsoft Office etc)
• Excellent communication skills (verbal and written communication) and the ability to negotiate and influence where appropriate.
• Previous experience in being able to resolve conflict and remain impartial and professional.

A full UK driving license and access to a vehicle is essential for this role to visit our customers.

Closing: 25th March

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health? 

Director of Housing and Estates - £70,000 – £75,000 per annum (Salaries vary depending on experience)

Hours – 37 hours per week, Monday - Friday

Department – Housing

Location – Littlemore, Oxfordshire

What You’ll Be Doing:

Response is recruiting for a Director of Housing and Estates within our Housing Team. The Director of Housing and Estates is a senior leadership role responsible for the strategic and operational delivery of high-quality, safe, and compliant supported housing for people with mental health needs. The postholder will lead housing management, property and estates functions, and provide organisational oversight of Health Safety and Fire, ensuring homes are safe and well-maintained. If you are a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you!

Overall job responsibility - Further information can be found in the job description

Some of the core duties include:

• Lead the development and delivery of the organisation’s Housing, Estates, and Health & Safety strategies in line with the charity’s mission and values.
• Act as a member of the Senior Leadership Team, contributing to organisational strategy, performance, and risk management.
• Provide expert advice to the Chief Executive, Board, and Committees on housing, estates, and safety matters.
• Responsible for the leadership of the housing and property department, nurturing an excellent customer focused service to our residents and provide strong leadership to the team, promoting a positive culture reflecting our values and setting clear objectives.
• Strategic oversight and accountability for the success of some housing service contracts, including leading negotiations with commissioners, ensuring financially robust and operationally excellent.

The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: 

• Level 4 qualification in Housing.
• A commitment to undertake continuous personal development.
• Supported housing knowledge.
• Health and Safety knowledge in a supported housing environment.
• Experience working to strict deadlines without compromising content and service.
• Leadership level experience within a housing association or supported housing environment.
• Dealing with people who experience mental health and vulnerabilities connected to their mental health or housing status.
• IT literate with experience using MS Office packages.
• Strong planning, organisational and time management skills.

What We Offer:

• 33 days annual leave (inclusive of bank holidays) 
• Blue Light card and other discounted shopping
• Employee Assistance Plan - with access to free counselling 
• Cycle to Work Scheme (after probation)
• Enhanced family friendly leave
• Flexible and agile working opportunities (role dependent) 
• Professional qualification sponsorship and study leave 
• £500 refer a friend bonus scheme 
• Optional health cash care plan with money off prescriptions and treatments
• Wellbeing hub and mental wellbeing support app – approved by NHS
• Free flu jabs
• Free DBS application

If this Director of Housing and Estates position sounds like the role for you then please apply today! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - 15/04/2026

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

Salary: Grade 5 - £37,739 per annum

Contract: Permanent

Full time – 35 hours per week

Closing date: Wednesday 18th March 2026 at 11.30pm

About the role

Carrying an active caseload, you will use your legal skills to challenge and fight cases that defend housing rights, challenge discriminatory practices and create systemic change. You will work closely with colleagues in the hub to ensure people in our communities are aware of their rights, how to enforce them and represent people who need specialist legal advice.

About you

Qualified as a Solicitor, you will have housing law knowledge and the ability to manage your own caseload and conduct litigation. Strong communication and writing skills are essential, as is a commitment to developing your skills and knowledge to improve performance. You will have the ability and willingness to undertake your own advocacy either as part of the court duty scheme or for your own clients and be able to work with third party organisations to further the hub's strategic goals.We are less interested in your degree classification and where you studied and more interested in your passion and ability to make a difference to our clients and our fight for a fairer housing system.

Newly qualified candidates with a demonstrable interest in social justice are welcome to apply.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Our Legal Service provides specialist legal knowledge across Shelter through four teams covering Community Legal advice, Strategic Litigation, the National Legal Team and Legal Support Team. You will be part of our Community Legal Team, who are based across our 11 hub locations and work alongside hub colleagues every day to fight housing injustice and deliver systemic change relating to housing practice in our local communities.

Shelter Bristol provides vital housing advice and support services, specialising in emergency homelessness work, intensive support to children and families, people experiencing domestic abuse and those experiencing multiple disadvantages. We provide front line support to over 5,000 people a year in the city and work to improve the underlying systems which perpetuate the housing emergency.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the points in the ‘About You’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset