Information jobs

Location: Northmead House, Creekmoor, Poole, Dorset - CAN operates hybrid working

Hours: 37 (flexible / alternative hours considered)

Salary £37,000–£42,000 per annum FT

Contract length: 12 month Fixed term contract

Closing date: 9am 14th June

About CAN (Community Action Network):
CAN is a respected local infrastructure charity proudly holding the NAVCA Quality Award. We are a membership-led organisation committed to strengthening the voluntary and community sector. Our mission is to serve and champion local charities and community groups, helping to build strong, healthy, diverse, and thriving communities.

We’re looking for a values driven leader who shares our passion for volunteering and community action. Someone who believes in the power of people helping people, and who wants to serve the charities, groups and volunteers making that happen every day.

About the Role

We are seeking a passionate, and collaborative professional to join us in a pivotal new role, as a Community and Systems Engagement Lead (Young People and Families).

This is a unique opportunity to act as a system-wide connector, bringing together partners across the voluntary, community, public, and private sectors to ensure that young people and families can access the right support at the right time.

You will play a central role in developing a more connected, responsive, and prevention-focused system—improving outcomes and life chances for young people across BCP.

What You Bring

We are looking for someone has experience working across multi-agency partnerships and is a strong relationship builder and communicator.

You will bring:

• A passion for making a difference for young people

• A strategic mindset and a passion for creating positive local impact

• Strong relationship building skills rooted in collaboration and respect

• Confident facilitation skills and an ability to share learning

• Experience of working in partnership or community-based work

• An organised, proactive approach with a drive to move work forward

If you’re the kind of person who sees potential everywhere and wants to help others reach it, we want to meet you.

Why Join CAN?

At CAN, our people tell us they stay because of our values led culture:

compassionate, collaborative, inspirational, respectful and grounded in integrity.

When you join us, you will:

• Work in a supportive, flexible organisation that puts wellbeing first

• Be part of a team that cares about each other, about fairness, and about doing things the right way

• Have opportunities for professional development

• Access other benefits including, contributory pension, 25 days holiday (pro rata) plus all bank holidays season train ticket loan, flexible autonomous working and much more.

Apply now 

Please visit our website, download and complete the application form below and send your completed application form to recruitment @ can100 . org by the deadline. Unfortunately, we are rarely able to consider applications received after the deadline.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Community Outreach Worker (Bounce Back) x 3
Reference Number: 357
Reports to: Senior Community Outreach Worker/Team Lead
Contract: Permanent
Hours: 37.5 hours per week (Full time, Monday – Friday 9am – 5pm)
Salary: £26,000 - £27,000 per annum - depending on skills and experience, inclusive of Outer London Weighting (OLW)
Based: Kingfisher Court, Radlett WD7 / Albany Lodge, St Albans AL3 / Borehamwood Wellbeing Centre WD6 + Outreach

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver a one-to-one outreach service for people who are in psychiatric hospitals across Hertfordshire, based at Kingfisher Court in Radlett and Albany Lodge in St. Albans.

About the Role:

The Bounce Back worker will use a recovery orientated approach working with patients on the ward, and in the local community, including in people’s homes.

The Bounce Back Worker will be based at Kingfisher Court, Albany Lodge and Herts Mind Network Centres, promoting joint working between Kingfisher Court, Albany Lodge staff and HMN, creating a seamless pathway into community support for clients recovering from mental ill health.

The aims of the Bounce Back service are; to provide up to 10 sessions of emotional and practical support, advice and information to patients. We will visit patients on the ward and continue the sessions in the local community and in patients homes once discharged. We will facilitate a smooth and timely hospital discharge.

The recovery approach includes empathy, warmth, acceptance, authenticity, compassion and humanity.

Key Responsibilities

• Receive referrals from the ward teams at Kingfisher Court, Albany Lodge and other appropriate hospitals across Hertfordshire.
• Provide practical and emotional support to encourage patients to develop their independence within their local community.
• Facilitate a smooth discharge from hospital back to the community.
• Have a solid understanding on the dual effect of mental health and drugs and alcohol.
• Monitor outcomes and evaluate the service.
• Ensure that the safety and wellbeing of patients using the service is monitored and reviewed regularly.
• Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

The closing date for applications is Friday 5th June at 5pm.
Interviews will be held on Friday 12th June and Monday 15th June at the Watford centre.
N.B. Please quote reference number 357 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Contract Type: Maternity Cover until the end of December 2026

Location: Field based with an expectation of two days a week in our Burnley office. 

Assessment Centre: 30th June 2026

Let's make every day a chance to create a brighter future for the next generation!

Together, we'll ensure that our young people get onboarded and engaged in our programmes safely and with style. Dive deep to uncover any barriers that stand in their way, helping to remove those barriers to enable them to shine and propelling them on their journey towards amazing outcomes. Responsible for a group of young people, for one-on-one support, group sessions and guidance, supporting them into employment outcomes. You'll be on a mission to assist with travel expenses and find clever ways to handle their other commitments. You'll champion their support and learning needs with employers, and you'll be the ultimate liaison, working alongside partners like the job centre and HSC employer partners, including the NHS to ensure that nothing stands in the way of their success!

You’ll also be the guiding light for our delivery partners and service providers as we want them to deliver the best experience and outcomes for our young people. High-fives all around! Roll up your sleeves and deliver employability sessions directly to our incredible young people. You'll also help our Delivery Partners and volunteers do the same, both in person and virtually through our trusty MS Teams. When we're doing things face-to-face, you’ll need to hit the road and be there in person to help with programme delivery or programme visits to make sure all is running as smoothly as possible.

And if that’s not enough to keep you busy, you’ll also be keeping meticulous records of information and data on our young people, volunteers, and partners. It's all about making sure every step of their journey is accurately reflected in our systems so that it complies with our funding contracts.

We are a massive advocate of Equality, Diversity and Inclusion so it would be amazing if you could lead the charge in creating an environment where everyone feels seen, by implementing a local action plan that supports our big-picture EDI goals. Let's make positive change happen!

Be ready for anything and everything. Alongside all these fantastic responsibilities, you might find yourself wearing different hats and rocking them like a pro, this could even include deputising when the need arises.

Join the King's Trust Team and let’s make magic happen!

What happens next?  

For our Youth Development Lead roles, there's no need to upload a CV or cover letter, as we use a strengths-based approach. Simply complete your profile, including the screening questions. If you pass the initial screening, you'll be invited to complete an online assessment (which must be completed to be considered). We'll then be in touch with next steps shortly after the closing date. 

Why do we need Youth Development Leads? 

Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

About us

The Economist Educational Foundation is a fast-growing charity on a mission to ensure that every child is empowered to think critically and communicate effectively about the world’s most complex current issues. Last year, 10,800 teachers downloaded Topical Talk lessons, reaching 532,000 children in over 86 countries. We are on track to double this number, reaching over 1 million school children by the end of 2026.

Topical Talk helps children join inspiring discussions about the news by providing weekly lessons for classroom discussions, international prizes and teacher training partnerships. Our programme has received international recognition, including from UNESCO and the Global Media and Information Literacy Awards. High-quality graphic design is central to what we do; our teachers love our resources because they are beautifully presented, designed to enhance student learning and to inspire a lifelong curiosity about the world around them. 

The role

We are seeking a creative, agile and ambitious Graphic Designer to lead the visual identity of our flagship educational programme, Topical Talk Headlines.

Working three days a week, this role offers an extraordinary amount of creative freedom. Every week brings a brand-new global news story, and it will be up to you to establish its unique look and feel. From choosing typography and vibrant colour palettes to deciding between illustration and photography, you will have the autonomy to design resources that make complex, intimidating global issues accessible and engaging for young people aged 10-16 around the world.

Reporting to the Director of Programmes and working closely with our experienced in-house Designer, you will be embedded in a fast-paced, collaborative environment. You will partner with our expert team of ex-teacher content creators to brainstorm, iterate and deliver world-class classroom resources on tight, overlapping deadlines. While your primary focus will be Topical Talk Headlines, you will also support wider brand and marketing projects across the charity as time allows. 

Responsibilities

Visual identity and resource creation:

• Own the weekly design of Topical Talk Headlines: translate complex global topics into beautiful, clear and practical learning resources, from worksheets and posters to interactive slides and educational games
• Design for global accessibility: use clear information hierarchy, considered layouts and colour-signposting to support teachers and ensure students, including those learning in a non-native language, can seamlessly navigate nuanced concepts
• Uphold our brand standard: deliver high-quality, polished designs that our teachers expect and that reflect the premium reputation of The Economist Educational Foundation
• Design for modern youth experiences: create contemporary, vibrant visuals that reflect and respect how young people engage with the world
• Source impactful imagery: curate and adapt photography and illustration using stock libraries as a base, applying our specific brand guidelines to pick authentic, non-cliché visuals that resonate with children and enhance global stories

Collaboration and production management:

• Work in tandem with Educational Content Leads: engage in rapid, collaborative feedback loops to edit and refine resources, ensuring perfect alignment between the text and visual design
• Manage overlapping production schedules: stay highly organised across a quick, 2.5-week production cycle from initial brainstorming to final digital publication
• Maintain strict quality control: catch typos, spot alignment issues and make sure layouts stay clean and consistent from page to page

Innovation and process improvement:

• Proactively suggest process improvements: identify new tools, templates or workflows to optimise our internal production and feedback loops
• Champion student engagement: stay curious about modern design trends. Gather visual inspiration to introduce interactive digital formats or fresh aesthetic approaches to our lessons

Skills and behaviours

You are a creative self-starter who is passionate about global current affairs and believes that great design can change how young people understand the world. You possess the following:

• A portfolio of inspiring design: proven experience delivering highly visual layouts that synthesise complex information beautifully and cleanly
• Speed, agility and decisiveness: the ability to work efficiently within a 3-day week, making confident design decisions and implementing editorial feedback rapidly
• Flawless attention to detail: ensuring final resources are completely error-free
• A deeply collaborative spirit: you love brainstorming, co-creating and working side-by-side with content writers to elevate concepts
• Technical mastery: highly proficient in Adobe Creative Suite (InDesign, Illustrator, Photoshop) as well as PowerPoint and Google Slides. Comfort using or upskilling in tools like Canva and Vimeo is a plus.

Experience

You have...

• A degree in graphic design, illustration, visual communication or a related discipline – or equivalent professional portfolio experience
• Mid-weight industry experience working in-house, within an agency or as an established freelancer
• Extensive experience designing multi-page documents, slide decks or interactive educational/informational assets
• Experience managing tight, cyclical production deadlines independently

You might also have (desirable but not essential):

• Data visualisation: experience interpreting data to create clear, accurate charts, graphs and infographics
• UX/UI web design: basic experience or an understanding of user experience design to help shape how teachers interact with our resources online
• Video editing/animation: experience creating or editing short-form video and motion graphics, on Premiere Pro, After Effects or Canva

We’re particularly keen for you to apply if you are from a community under-represented in the charity sector or have lived experience of facing extra barriers because of your background. 

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Triage and Early Interventions Officer (TEIO), you will carry out comprehensive assessments of impact and risk to inform the development of individualised, structured support plans, delivered in line with VS's Service Model.

You will also contribute to the delivery of the local helpline and undertake a range of administrative duties. These include processing invoices, supporting the management of social media channels, and completing health and safety checks. Full training will be provided.

Key Responsibilities:

• Act as the first point of contact for service users referred in to the service, ensuring that comprehensive impact and risks assessments are completed
• Carry a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally
• Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld
• Empower service users to enable them to make informed choices about their future options
• Maintain accurate and confidential case management records and contribute to monitoring information for the service

About You

You will need:

• Understanding of the impact of crime on victims such as stalking, domestic abuse, sexual offences, hate crime and anti-social behaviour
• Effective verbal and written communication skills
• Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• Ability to balance competing needs and priorities
• Ability to work independently and as part of a team
• Experience of building effective working relationships across internal and external stakeholders
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role
• Ability to use generic IT applications competently
• Administrative skills

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Please note: we have one full‑time position based in Wandsworth (39 hours per week) and one part‑time position based in Richmond (21 hours per week).

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for full time and part time Housing Coordinators to play a pivotal role in our Housing Service in Richmond and Wandsworth 

Sounds great, what will I be doing?

Step into a role where your work directly shapes the safety, stability and wellbeing of people rebuilding their lives after domestic abuse. As a Housing Coordinator with Hestia, you'll be at the heart of our mission to provide Safety, Hope and Purpose. You'll oversee the day‑to‑day running of our refuge buildings, ensuring they are welcoming, secure and aligned with our psychologically informed PIPE standards. Working closely with our dedicated refuge teams, you'll make sure every resident arrives to a safe environment, every repair is actioned, and every building reflects the dignity and respect our service users deserve. This is a dynamic, hands‑on role where no two days look the same. You'll lead on health and safety, contractor coordination, and the smooth running of multiple sites, all while building positive relationships with neighbours, local partners and the wider community. If you're collaborative, organised, and motivated by meaningful work, this is your chance to make a real impact. Join us and help ensure our refuges remain safe, supportive spaces where people can begin their journey toward independence.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring a strong foundation of skills, experience and personal qualities that enable you to thrive in a busy, people‑focused housing environment. You will have a good standard of general education or equivalent experience, strong written and verbal communication skills, and the confidence to use computer‑based systems to record work accurately. You will draw on your experience in housing settings, your understanding of safeguarding, and your knowledge of health and safety within supported accommodation. With solid IT skills, the ability to analyse financial information, and basic maintenance abilities, you will approach challenges with initiative, accountability and a commitment to high standards. Whether you already hold a CIH Level 3 qualification or are working towards it, you will be eager to continue developing professionally.

You will be someone who works sensitively and respectfully with service users, building trust and maintaining dignity, choice and control at all times. Your strong interpersonal skills will help you form effective relationships with colleagues, contractors and external partners, while your excellent time management will support you to work independently across multiple sites. You will be self‑motivated, reliable and confident travelling between buildings, engaging with residents and contributing positively to a multidisciplinary team. Above all, you will be committed to equality, inclusion and delivering safe, high‑quality housing for those who need it most.

This post is open to female applicants only, as permitted under the Equality Act 2010 (Schedule 9, Part 1).

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Interviews will be held between 22nd - 25th June

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About Bristol Avon Rivers Trust

Bristol Avon Rivers Trust is an independent environmental charity dedicated to restoring and protecting the rivers of the Bristol Avon catchment for people and wildlife.

We work across urban and rural landscapes to deliver practical river restoration, natural flood management, climate resilience, biodiversity recovery and community engagement projects at a catchment scale. Our work ranges from removing barriers to fish migration and restoring river habitat, through to supporting regenerative farming, creating wetlands and woodlands, and engaging communities in citizen science and environmental action.

As the Trust continues to grow in scale, ambition and complexity, we are seeking an experienced and highly organised Head of Operations to help strengthen our organisational systems, support our team and enable the effective delivery of our strategic vision.

Location
Hybrid working – with regular attendance across BART offices, project sites and meetings within the Bristol Avon catchment.

Reports to
Chief Executive Officer

Hours
Full-time (37.5 hours per week)
Flexible working arrangements considered.

Purpose of the Role

The Head of Operations will play a central leadership role within Bristol Avon Rivers Trust, ensuring the organisation operates safely, effectively, efficiently and sustainably as it continues to grow.

This is a strategic and hands-on operational role overseeing organisational systems, support governance, HR, compliance, health & safety, programme management support and internal operations.

Working closely with the CEO and Senior Leadership Team, the postholder will help manage the organisations systems and culture needed to support high-quality delivery across a growing environmental charity.

The role will suit someone who thrives in dynamic organisations, enjoys problem solving and optimising systems, understanding and making sense of complexity, and is motivated by supporting teams to deliver meaningful impact and achieving the organisations goals.

Key Responsibilities

Organisational Leadership & Operations

• Lead and oversee day-to-day organisational operations across the Trust
• Develop and improve internal systems, processes and operational procedures
• Support organisational planning and delivery against BART’s strategic objectives
• Work closely with the CEO and senior managers to support organisational growth and resilience
• Contribute to organisational decision-making and leadership culture

People & HR Management

• Oversee HR systems, policies and procedures
• Support recruitment, onboarding and staff development processes
• Help foster a positive, inclusive and high-performing workplace culture
• Support managers with operational people-management matters
• Coordinate staff wellbeing and professional development initiatives

Governance & Compliance

• Ensure compliance with charity, company and employment regulations
• Support the CEO with governance processes, trustee reporting and organisational policies
• Oversee organisational risk management systems
• Ensure appropriate insurance, contracts and compliance frameworks are in place
• Lead on operational health & safety systems and organisational compliance

Organisational Systems

• Support organisational budgeting and financial monitoring alongside the finance and Senior Leadership team
• Oversee operational procurement and contract management systems
• Support implementation and optimisation of organisational systems, including Customer Relationship Management (CRM) and IT systems including cyber security
• Improve internal reporting and programme coordination systems

Programme & Delivery Support

• Support operational coordination across BART programmes and projects
• Help ensure teams are appropriately resourced and supported
• Improve organisational project management systems and workflows
• Support efficient collaboration across delivery teams
• Contribute to organisational development opportunities and partnerships

Person Specification

Essential Experience & Skills

• Significant experience in operational management, organisational leadership or business management
• Experience developing and improving organisational systems and processes
• Strong understanding of governance, compliance and organisational risk management
• Experience supporting HR and people-management processes
• Excellent organisational and project management skills
• Strong interpersonal and communication skills
• Ability to work strategically while also being comfortable with operational detail
• Experience managing competing priorities in a fast-paced environment
• Proficient in Microsoft Office and organisational software systems

Desirable Experience

• Experience working within the environmental, charity or public sector
• Knowledge of charity governance and funding environments
• Experience supporting organisational growth and change management
• Familiarity with CRM systems and operational databases
• Understanding of health & safety systems within field-based organisations

Who We’re Looking For

We are looking for someone who:

• Is highly organised, proactive and solutions-focused
• Enjoys enabling others to succeed
• Can balance strategic thinking with practical delivery
• Is calm and adaptable in a growing organisation
• Has strong emotional intelligence and leadership skills
• Wants to help a small organisation grow and deliver its goal of restoring rivers, landscapes and communities

Why Join BART?

This is an exciting opportunity to help shape the future of one of the UK’s growing rivers trusts at a pivotal stage in its development.

You’ll join a passionate and ambitious team delivering meaningful environmental change across the Bristol Avon catchment, while helping build the organisational foundations needed for long-term impact.

Benefits

• 25 days annual leave plus bank holidays and Christmas close
• Flexible and hybrid working
• 9% Employer pension contribution
• Professional development and training opportunities
• Employee wellbeing support
• Opportunity to shape a growing organisation with real environmental impact

Equality, Diversity & Inclusion

Bristol Avon Rivers Trust is committed to building an inclusive and diverse workplace where everyone feels valued, respected and supported.

We actively welcome applications from people of all backgrounds and communities, particularly those underrepresented within the environmental sector.

About The Role
At Alzheimer’s Society, we’re working towards a world where dementia no longer devastates lives.
Every partnership, donation and gift helps make that possible. As Impact Communications Manager (12-month fixed term contract), you’ll bring that impact to life in a way that inspires major donors, trusts, foundations and corporate partners to support our work.
You’ll turn complex information into clear, compelling communications that build trust, strengthen relationships and support fundraising growth. Working across Philanthropy, Corporate Partnerships and Legacies, you’ll shape proposals, reports and engagement materials that show both the human impact and the value of supporting Alzheimer’s Society.
This is a role that blends creativity with delivery. You’ll need to think strategically, write persuasively and manage multiple priorities in a fast moving environment where quality and deadlines matter.
You’ll also lead and develop an Impact Communications Officer, working closely with another Impact Communications Manager within our High Value Operations team to shape and strengthen this specialist function.
This role is a 12-month fixed term contract.
What you'll do
You'll help our high value fundraising teams secure support, grow income and build long term partnerships. You’ll combine creative thinking with strong delivery, making sure communications are engaging, clear and effective.
You’ll lead on writing proposals, pitches, reports and stewardship materials for high value audiences, shaping messaging and turning complex information into persuasive content that drives action.
You’ll also work across the organisation to gather insight, identify opportunities and bring together stories, evidence and data that demonstrate impact. Alongside this, you’ll support donor meetings, presentations and events with high quality communications that build trust and confidence.
Key responsibilities include:

- Leading high value fundraising communications from brief to delivery
- Managing multiple projects and deadlines, making decisions to keep work on track and to standard
- Building strong relationships across teams to gather insight and identify opportunities
- Improving engagement, messaging and fundraising effectiveness through better communications
- Managing and developing an Impact Communications Officer, providing clear guidance and support
- Contributing to improvements across High Value Operations

About you
You're a skilled communicator who combines creative thinking with strong delivery. You enjoy shaping ideas, solving problems and producing work that makes a real difference.
You’re confident working with different teams and stakeholders, able to manage competing priorities while maintaining quality and focus.
You’ll bring:

- Copywriting skills, with experience of creating clear and persuasive communications tailored to different audiences
- Ability to manage multiple priorities and deliver high quality work to agreed deadlines
- Understanding of high value audiences such as major donors, trusts, foundations and corporate partners, or transferable experience that helps you build this understanding
- Experience of building relationships and working with stakeholders, with the ability to collaborate and work towards shared outcomes
- Experience of supporting or developing others, with a commitment to helping people grow and succeed

If you’re excited by this role but don’t meet every requirement, we’d still really like to hear from you. We value potential as much as experience.
Interviews are provisionally scheduled to take place week commencing the 29th June via MS Teams.

About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.

In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.

Main Responsibilities

Leadership and Management

· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests

· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity

· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management

· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence

· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts

· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics

·  Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions

· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies

· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations

· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics

· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service

· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability

· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice

· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery

· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity

Communication and Relationships

· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)

· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium

· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning

· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways

· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately

· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families

· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults

· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Assess and engage in interventions with children, young people and/or adults in accordance with best practice

· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations

· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements

· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards

· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

· Planning and organisational skills

· Strong shift and staff coordination

· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery

· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring

· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand

· Provide cover and support for On Demand Support Service staff during periods of absence or high demand

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Evidence of relevant continuing professional development

· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields

· Experience with digital platforms

· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults

· Proven skills in managing teams and change successfully

· Experience of working therapeutically with children and young people

· Experience of working therapeutically with adults

· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults

· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults

· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice

· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults

·  Expert knowledge of safeguarding policies and procedures

· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.

· Strong understanding of change management and how best to implement change

· Excellent communication skills both verbal and written

· Attention to detail and produces reports and information to a consistently high standard

· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy

· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively

· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability

· Model high levels of personal integrity, professionalism, and ethical conduct

· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults

Benefits

· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 17th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

Are you an experienced administrator looking to advance your career in the field of HR? Would you like to work for an organisation that makes a positive difference for communities and improves lives across the UK? If yes, it would be a pleasure to work with you as a key member of our People Helpdesk. 

As a People Administrator, you will be supporting all our colleagues across the UK with queries covering the whole employee lifecycle. It is a great opportunity to broaden your existing HR skills or use your admin experience in an exciting and challenging new discipline where your development will be encouraged and supported.

The People Helpdesk plays an essential role in providing an efficient and high-quality administration service, building and maintaining positive relationships with internal and external stakeholders. We are looking for someone with compassion, who understands the importance of inclusion, and can be adaptable, innovative and ambitious as we support the organisation to deliver on our missions.

Key Responsibilities: 

Provide high quality, comprehensive administrative support across the employee lifecycle, including recruitment, on-boarding, off-boarding, reward, absence management, and any changes to terms and conditions. 

Attention to detail is a key fundamental part of this role, with the ability to prioritise and manage high volumes of work, maintain quality and accuracy and work to competing deadlines. 

Developing valuable relationships across the organisation and externally to aid a proactive service for our stakeholders.

Updating and managing our HR management systems, ensuring data integrity and compliance with data protection legislation.

Support the wider People Team with minute taking for meetings and employee relations cases ensuring accuracy and confidentiality.

Be proactive, willing to challenge and have the confidence to identify and recommend changes and improvements.

Demonstrate excellent communication skills and be comfortable using your own initiative. 

Interview Details:

Interview Date: W/C 22nd June in our Birmingham office

Format: In Person

Location: Hybrid working/Birmingham (expectation to travel into office)

For an informal discussion about the role, please contact the recruitment team.

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential Criteria:

• Strong administrative experience, attention to detail, well organised and can work on own initiative where appropriate. 
• Proven ability to effectively manage own workload, multiple tasks and projects. 
• Excellent teamwork, strong communication skills and ability to build effective stakeholder relationships at all levels 
• High IT literacy, with the ability to operate computerised database systems and experience in the use of Microsoft Office Software in particular Teams, Word, Excel and Outlook.
• Proven ability to accurately record meeting discussions and produce clear, concise minutes.

Desirable Criteria:

• Experience of providing administration support in an HR environment. 
• Experience of using HR management systems, preferably Itrent.
• Ability to handle confidential information with discretion: Demonstrates integrity and ensures compliance with GDPR

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Data Analyst

Fixed term contract until 31 December 2026
Full time, 35 hours per week
Salary: £34,800 to £36,800 per annum, pro rata, depending on experience
Hybrid working, London Based Office 

About the role:

An established scientific membership organisation is seeking a Data Analyst to join a small, specialist data insights team working at the heart of evidence, insight and impact.
This role plays a key part in understanding the health of a scientific discipline and supporting strategic decision making through high quality data analysis, reporting and visualisation. You will work closely with technical colleagues and internal stakeholders to turn complex and sometimes messy data into clear, compelling insight that informs programmes, projects and policy activity.

This is a fixed term opportunity until 31 December 2026, ideally starting as soon as possible.

What you will be doing

• Working with internal and external datasets to extract, clean, analyse and interpret data
• Using Python for data extraction, cleaning and analysis, and Power BI to create clear, impactful dashboards and visualisations
• Designing, running and refining data workflows to support organisational projects and priorities
• Producing reports and evidence to agreed timescales for expert and non expert audiences
• Supporting large scale data analytics projects and contributing to shared team outputs
• Improving data quality, data flows and approaches to data integration
• Ensuring best practice in data security, governance and management
• Providing insight and evidence to colleagues across the organisation to support decision making

What we are looking for:

You will bring a strong aptitude for working with data and a genuine interest in using evidence to inform real world decisions. You enjoy collaborating with others, take ownership of your work and are comfortable balancing multiple priorities while maintaining high standards.

You will have:

• Demonstrable experience working with data and data structures
• Experience converting incomplete or unstructured information into usable datasets
• Experience presenting findings clearly to both technical and non technical audiences
• Experience measuring progress against project targets or success criteria
• Experience using data analysis and visualisation tools, including Python for analysis and Power BI for dashboarding, or equivalent tools
• Strong communication, interpersonal and organisational skills
• A proactive, dependable and collaborative approach to work

Experience of cloud based data storage or workflow automation tools is desirable.

Additional information

• Contract: Fixed term until 31 December 2026
• Working pattern: 35 hours per week
• Location: Hybrid working (Minimum 1 day per month onsite)
• Eligibility: Applicants must be UK based and able to complete right to work checks
• Selection process: Shortlisted candidates will be invited to interview and asked to complete a written test in advance

Our commitment to inclusion The organisation is open and inclusive and values and celebrates diversity. Applications are welcomed from all backgrounds and lived experiences.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role to provide maternity cover for up to 9 months working 30 hours per week and is based at Medway Magistrates Court .

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

Chief Operating Officer (COO)

Organisation: Happy Days
Reporting to: Chief Executive Officer (CEO)
Location: Calderdale

Role Purpose

The Chief Operating Officer (COO) provides strategic and operational leadership across all frontline services, accommodation provision, organisational infrastructure, and compliance functions within the charity.

The COO is responsible for ensuring safe, trauma-informed, financially sustainable, and outcomes-focused delivery for individuals experiencing homelessness, poverty, health exclusion, addiction, and crisis.

The role leads operations across the charity’s accommodation portfolio, including winter shelter provision, general needs accommodation, supported accommodation, and intensively supported housing. The COO also oversees the operational platform of the charity’s support programmes, including a community café, community supermarket, crisis drop-in provision, and integrated health clinics.

Working collaboratively with the CEO, Board, statutory agencies, housing provider partners, and wider stakeholders, the COO plays a key leadership role in shaping organisational strategy, strengthening operational systems, embedding trauma-informed practice, and developing innovative models of support that improve long-term outcomes for individuals experiencing multiple disadvantage.

The COO provides executive oversight of, operational risk, health and safety, HR, operational systems, and service compliance, ensuring the organisation maintains robust standards of governance, accountability, and person-centred care across all services.

Key Responsibilities

Strategic & Operational Leadership

• Provide executive operational leadership across services and organisational functions
• Lead the delivery, development, and continuous operational improvement of:
  • Supported and temporary accommodation services (68+ properties)
  • Crisis and drop-in provision
  • Food programme and social supermarket
  • Winter shelter provision
• Translate organisational strategy into effective operational delivery plans
• Drive organisational improvement, innovation, and sustainable service growth
• Lead operational responses to emerging community need, organisational risk, and system pressures
• Support strategic planning, organisational development, and long-term sustainability
• Lead operational capital development initiatives across the organisation

Housing, Property & Supported Accommodation Executive Oversight of:

• Operational management, legal compliance, health and safety, quality assurance across all accommodation services
• Lead strategic partnerships with housing providers
• Manage delegated housing arrangements and supported housing pathways
• Maximise occupancy, sustainment, and positive move-on outcomes
• Oversee property-related risk management, maintenance coordination, and accommodation standards
• Lead the transformation and redevelopment of The Gathering Place, including partnership working with architects, infrastructure planning, and service design
• Oversee operational development planning for the Bramwell Booth building to support future service delivery and organisational growth

Safeguarding Operational Platform

• Lead organisational safeguarding strategy and systems
• Ensure SOP’s are in place to enable staff to respond effectively to complex needs including:
  • addiction
  • mental ill-health and physical health needs
  • dual diagnosis
  • homelessness
  • domestic abuse
  • offending histories
  • health exclusion
• Oversee serious incidents, risk management, and quality assurance processes
• Promote reflective practice, professional accountability, and safe service delivery
• Lead continuous safeguarding improvement and organisational assurance processes
• Support the organisation’s progression towards recognised safeguarding quality and excellence standards

Health Inclusion & Community Services

• Support development of innovative approaches addressing homelessness, substance use, poverty, and social exclusion
• Contribute to wider system responses focused on prevention, health equity, and community resilience

Corporate Governance, Compliance & Organisational Infrastructure

• Provide executive oversight of organisational governance, operational compliance, and corporate infrastructure
• Lead organisational responsibility for:
  • Human Resources
  • Health & Safety
  • Insurance and organisational risk
  • Operational systems and digital infrastructure
• Ensure robust organisational policies, procedures, and assurance frameworks are developed, implemented, and maintained
• Oversee compliance with employment legislation, health & safety standards, and contractual obligations
• Lead organisational risk management processes, incident oversight, and business continuity planning
• Ensure effective management of organisational insurance provision, liability protection, and risk mitigation
• Support governance reporting, operational assurance, and organisational accountability
• Develop quarterly Trustee and governance reporting packs in conjunction with Heads of Department and the CEO

Systems Development & Digital Transformation

• Lead the development and implementation of operational systems, reporting frameworks, and service infrastructure
• Design and embed systems that improve operational efficiency, safeguarding oversight, housing management, and service coordination
• Use data, insight, and performance analysis to improve outcomes and organisational effectiveness
• Support digital transformation, service modernisation, and continuous improvement initiatives
• Develop monitoring, evaluation, and impact reporting systems to support organisational learning and strategic decision-making

Leadership, Workforce & Organisational Culture

• Foster a high-performing, inclusive, and values-led organisational culture
• Oversee workforce planning, recruitment, retention, supervision, and staff development
• Promote staff wellbeing, reflective practice, and psychologically safe leadership
• Provide leadership oversight and strategic direction for volunteer services and volunteer programme development
• Support the organisation’s progression towards recognised volunteer quality standards, including the VSI Volunteer Excellence Award

Partnerships, Stakeholder Engagement & Representation

• Represent the organisation within strategic partnerships and multi-agency forums
• Work collaboratively with commissioners, funders, housing providers, and community partners

Financial Oversight & Sustainability

• Budget development and financial planning in conjunction with the CEO and Finance Team
• Support organisational sustainability through efficient service delivery
• Monitor operational performance, quality standards, and service outcomes
• Ensure effective governance, accountability, and operational compliance across all services

Person Specification

Essential

• Significant senior leadership experience within homelessness, housing, health, social care, community, or voluntary sector services
• Extensive operational leadership experience across complex, multi-service environments
• Experience leading services supporting individuals with multiple disadvantage and complex needs
• Strong understanding of safeguarding, trauma-informed practice, and organisational risk management
• Experience managing accommodation-based and community support services
• Experience overseeing HR, compliance, governance, and organisational systems
• Experience leading quality assurance, risk, and compliance frameworks
• Strong partnership and stakeholder engagement skills across statutory and voluntary sectors
• Experience managing operational budgets, compliance frameworks, and performance systems

Desirable

• Experience working within homelessness, substance use, or health inclusion services
• Experience working within housing such as a registered housing provider
• Understanding of public health approaches and health inequalities
• Knowledge of housing legislation, supported housing models, and safeguarding frameworks
• Experience with digital transformation, systems implementation, and organisational modernisation

Key Attributes

• Values-driven and strongly committed to social justice and health equity
• Strategic thinker with strong operational leadership capability
• Calm, resilient, and decisive in complex and high-pressure environments
• Compassionate and emotionally intelligent leader
• Strong communicator with the ability to influence across systems and sectors
• Innovative, solutions-focused, and collaborative
• Committed to continuous improvement, accountability, and inclusive leadership

The Lead Support Worker is a vital member of the frontline team, leading our trauma informed, person centred specialist support work for people in Boaz accommodation who have had their asylum claims refused.

Our accommodation is for single adults, and is provided through shared housing. We know that housing is key for people who are facing homelessness after a negative asylum decision, and that a combination of accommodation, specialist support, and access to legal advice is an essential foundation for people who have often experienced significant trauma.

The Lead Support Worker will be the main contact for this area of our support work and will have their own case load of people living in Boaz accommodation (currently, this case load will be men who have had their asylum claims refused). The Lead Support Worker will provide line management to a Support Worker within the same project, while also integrating within our wider support team. We currently have 22 bed spaces for people who have been refused asylum, but we hope to increase this number in the months ahead. The post may line manage more than one Support Worker if the service expands in the future. 

This role ensures that people who have been refused asylum are supported throughout their time in Boaz accommodation: from being referred, to moving into Boaz  accommodation, to moving on from Boaz (our accommodation is temporary, and is usually provided for up to 12 months). Our holistic support model means that the support will vary per individual, however it will include offering legal support (in partnership with a local legal provider), access to healthcare, wellbeing, housing support, as well as other objectives set by the people we work with. This role will also help lead on our programme of wellbeing activities (Boaz Life), offering opportunities for people supported by Boaz.

As well as overseeing and providing support to individuals, the Lead Support Worker will also proactively build and maintain excellent external partner relationships, seeking out opportunities to benefit people living in Boaz accommodation. 

We are looking for someone who can deliver a high quality, trauma informed and person centred service for the people we support. This will include proactively improving processes and paperwork to support the team and service delivery. The Lead Support Worker will need to be well organised and make effective use of time, striking the balance between line management and Lead responsibilities, face to face support, completing case notes, reports and other required documentation, whilst being flexible enough to accommodate changes in plans and priorities. 

This role involves working with people who are often in very precarious situations and we are therefore looking for a Lead Support Worker who has high emotional intelligence, great communication skills, can build trusting relationships with people, and understands the journeys that people seeking asylum may have undertaken and the impact of destitution.