Information jobs

Use your exceptional fundraising skills and experience to save endangered species from extinction and improve people's lives through closer connections with nature. Join our small but highly successful team based in the heart of Edinburgh Zoo and you will have an amazing opportunity to make an impact on conservation in Scotland and around the world! 

Who we are: 

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Our 2030 strategy includes three ambitious pledges: to reverse the decline of 50 species; to create deeper connections with nature for more than one million people; and to enable more than 100 communities to better connect with nature. 

The importance of your role: 

Individual giving and corporate support are vital to the delivery of RZSS's ambitious strategy and the Fundraising Manager is a senior role. Working with the Head of Fundraising and colleagues across RZSS, the post-holder will manage a small team to deliver inspiring multi-channel campaigns for individual giving, legacies and patrons as well as expanding a new major donor programme. The postholder will also manage the corporate partners programme and support the expansion of corporate sponsorship opportunities. 

This hugely varied role will include responsibility for developing our donor journey, managing relationships with major donors, leading events and donor visits whilst ensuring all supporters receive excellent stewardship. The fundraising team are based in Edinburgh Zoo (albeit this role can be offered as a hybrid position). This is a permanent full-time position, working 37.5 hours per week. 

Some of the things you’ll do: 

• Contribute to and support the implementation and delivery of the fundraising strategy and annual fundraising plans to meet agreed engagement targets
• Manage the day-to-day operations of the Fundraising team, implementing innovative strategy and business plans, identifying opportunities, setting, and monitoring targets/budgets to maximise income from funders.
• Manage all aspects of the Fundraising team’s work on donation campaigns, legacy marketing and Patron’s programme. This includes developing the donor journey and working across RZSS teams on all aspects of marketing and implementing multi-channel fundraising campaigns.
• Take the lead on developing a new major donor programme, building on existing relationships, developing cultivation events, visits and meetings as well as writing proposals.
• Contribute to and manage assigned RZSS strategic projects to quality, time and budget targets ensuring clear and concise communication as projects progress.
• Work on large or complex fundraising projects with strategic impact to revenue, helping to define projects as well as identifying and engaging donors.
• Manage, motivate and develop direct reports, following good practice and working within HR policy guidelines, so their performance meets or exceeds agreed performance standards.

 What we’re looking for:

• CIOF fundraising qualifications or equivalent experience

• Knowledge of donor cultivation and stewardship principles 

• Good understanding of the external fundraising environment in Scotland 

• Ability to build and maintain effective relationships, communicating confidently with Leadership teams and other departments to deliver high-level cultivation and stewardship activity with a range of internal and external stakeholders 

• Practical application of using CRM databases e.g. Raisers Edge/ThankQ or another relevant database management system

• For further information on what the role involves and essential/desirable criteria - please see the ‘related documents’ section under the site location map. 

For further information on what the role involves and essential/desirable criteria – please see the attached job description.

Finance and Operations Officer – Forward Thinking

Forward Thinking is a small, dynamic charity where every member of staff makes a significant contribution. We are looking for someone who enjoys taking ownership of a varied role, works proactively in a small team and takes pride in supporting the smooth running of the organisation which works  in frontline mediation in conflict zones. 

Duties and Responsibilities

The Finance and Operations Officer plays a central role in ensuring the smooth day-to-day operation of Forward Thinking. This is a varied role comprising approximately two days per week of office administration and operations and one day per week of bookkeeping and finance administration.

The successful candidate will take a hands-on approach to coordinating staff diaries, organising meetings, supporting governance and compliance, maintaining office systems and policies, and managing the charity’s day-to-day financial administration.

You will report directly to the Director of Forward Thinking and will be in regular contact with him to keep him informed of key developments.

To succeed in this role, you will be highly organised, capable of managing multiple priorities, able to work to deadlines and comfortable working independently within a small, collaborative team.

Start date: Immediate

Essential Requirements

The role requires an individual with experience in office administration and bookkeeping, ideally within the charity or voluntary sector.

You will demonstrate the ability to organise meetings at short notice, coordinate diaries, prepare accurate minutes and maintain effective office systems. You will also be responsible for monitoring funding and reporting deadlines, ensuring compliance with the charity’s governing documents, and maintaining key organisational policies including safeguarding, health and safety, insurance and GDPR.

Experience using accounting software (preferably Sage Business Cloud) and strong Excel skills are essential.

3-5 years experience

The successful applicant will demonstrate:

• Excellent organisational skills and a high level of attention to detail.
• The ability to manage multiple priorities and meet competing deadlines.
• Experience of office administration and bookkeeping.
• Strong communication skills, both written and verbal.
• Confidence working in a fast-paced environment.
• A personable and professional approach, with the ability to work effectively within a small team working on the frontlines of conflicts. 
• Good written English and the ability to produce accurate meeting minutes and reports.
• Good IT skills, including Microsoft Office (particularly Excel) and confidence using online systems and updating websites.

Further Information

This is a permanent role working three days per week, comprising approximately:

• Two days per week: Office Administration
• One day per week: Bookkeeping and Finance Administration

The successful candidate will be based in-person at Forward Thinking’s offices in Millbank Tower, London. No hybrid working.

Salary: £24,000–£28,000 per annum for three days per week depending on experience (equivalent to approximately £40,000–£46,500 full-time equivalent).

FOR FULL JOB SPEC AND DESCRIPTION PLEASE SEE ATTATCHMENT 

Key words: Finance, Administration, Book keeping, Operations

Harris Hill is working in partnership with a leading organisation supporting people living with HIV to recruit a Welfare Rights Advisor. This is an opportunity to join a purpose-driven team providing practical advice, advocacy and support to help people navigate complex welfare and benefits systems and maximise their income.

The role is predominantly remote, with the successful candidate required to attend HIV clinics across central London one day per week, usually for a half day, as part of an outreach-based service. The position is offered on a one-year contract, with the possibility of extension, and can be full-time or part-time, with a minimum commitment of two days per week.

As Welfare Rights Advisor, you will provide high-quality one-to-one welfare benefits advice and support to clients, assessing their needs, developing action plans and helping them access the financial support to which they are entitled. You will support clients with welfare forms, advocacy and tribunal attendance where required, while also making appropriate referrals to other specialist services. The role will involve working closely with health and social care organisations, delivering outreach in HIV clinics, organising workshops and training sessions for frontline professionals and NHS staff, and providing updates to colleagues on welfare and benefits legislation. You will also support and develop volunteers, contribute to drop-in sessions and ensure that client records, monitoring information and reports are maintained accurately and effectively.

You will be a qualified welfare rights adviser with at least two years’ experience providing welfare and benefits advice to vulnerable groups, alongside a strong understanding of the UK welfare and benefits system. You will bring excellent communication, numerical and IT skills, a high level of accuracy and attention to detail, and the ability to manage competing priorities while working independently. Just as importantly, you will be empathetic, patient, tactful and emotionally resilient, with a genuine commitment to equality and the rights of people living with HIV. Experience of casework systems, volunteer support, group facilitation or specialist areas such as housing, debt management or income maximisation would be advantageous, as would knowledge of Salesforce or languages in addition to English.

To apply, please submit your up-to-date CV by 09 August 2026 at 23:59. Cover letters are not needed.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Trainee Debt Adviser

Salary: £28,000 per annum
Hours: 35 hours per week
Location: London (Hybrid working available following probation and business needs)
Contract: Permanent (subject to funding)

We're recruiting on behalf of a specialist London-based charity that supports people experiencing financial hardship through debt advice, money guidance and financial education services.

This is an excellent opportunity for someone looking to build a career in debt advice and make a real difference to people's lives. You'll join a supportive team and receive training and ongoing professional development to become a Debt Adviser.

Key responsibilities

• Supporting clients with debt advice appointments and casework.
• Managing client enquiries and correspondence.
• Gathering and analysing financial information.
• Maintaining accurate and confidential case records.
• Providing tailored, client-focused support.
• Working towards appointment and casework targets.
• Supporting workshops and other services.
• Undertaking ongoing training and development.

About you

We're looking for someone who is organised, empathetic and passionate about helping others. Previous debt advice experience isn't essential.

You'll have:

• Experience in a client-facing or customer service role.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Good numeracy and IT skills, including Microsoft Office.
• Excellent organisational skills and attention to detail.
• The ability to manage competing priorities and meet deadlines.
• A commitment to learning and professional development.
• An understanding of confidentiality and safeguarding.

Experience within the charity, advice or community sector would be advantageous.

Benefits

• 25 days annual leave plus bank holidays.
• Birthday leave.
• Additional annual leave awarded for each year of service (up to 35 days).
• 3% employer pension contribution.
• £200 home office equipment allowance.
• Costco membership.
• Employee Assistance Programme.
• Hybrid and flexible working arrangements following probation.
• Comprehensive training and development opportunities.

Please note that occasional evening or weekend work may be required (TOIL provided). This role is subject to an enhanced DBS check.

This is a fantastic opportunity to develop specialist skills while supporting people to improve their financial wellbeing.

Help build a more inclusive Cheshire East—by empowering people to lead change in their own communities.

Be part of a role where relationships, lived experience and local action create real impact.

As a Community Champion, you’ll be at the heart of community life—building trusted relationships, running conversations and awareness sessions, and helping people feel more included, confident and connected.

A key part of your role will be to find, train and support new Community Champions—people with lived experience who want to make a difference locally. You’ll help them grow in confidence to lead peer activity, share insight and shape what happens next.

You’ll also work with employers and community organisations to break down barriers, improve inclusion, and open up access to wellbeing support, volunteering, training and work. Along the way, you’ll gather real insight and help turn it into practical change.

We’re especially interested in people with lived experience of disability or long-term health conditions—but more than anything, we’re looking for someone who is approachable, proactive and committed to fairness. Someone who builds trust, listens well, and supports others to step forward.

If you want a role where you can see the difference you make in people’s lives and communities, we’d love to hear from you.

Director of Finance & Operations

Resource Justice Network

9 – 12 Month FTC (an immediate permanent appointment is also possible)

£90,374 per annum (or, the day rate equivalent Outside IR35)

About Resource Justice Network

Resource Justice Network (RJN) is the world's largest civil society network advocating for just and equitable governance of the planet's natural resources.

Growing out of the Publish What You Pay campaign, the member-led network now brings together over 1,000 organisations in more than 50 countries — primarily in the Global South, where extractive and energy industries operate.

With two decades of experience securing transparency, accountability and justice in the oil, gas and mining sectors, RJN works at every level, from frontline communities to global policy, towards a vision of shared prosperity on a thriving planet: societies governing their natural resources in just and equitable ways, in harmony with the planet.

Having undergone significant transformation, notably the launch of a new organisational strategy, Strategy 2030, Resource Justice Network is seeking an exceptional Director of Finance & Operations to join a passionate, highly capable, Senior Leadership Team and play a pivotal role in shaping the next chapter of a global, member-led movement.

Reporting to the Executive Director, the Director of Finance & Operations will be a trusted strategic advisor to both the Executive Director and Global Board, with responsibility for stewardship of the organisation’s finances and management of funding in a complex, ever-evolving, landscape.

Whilst the role retains responsibility for Operations, you'll be supported by an experienced Head of Operations who leads day-to-day operational delivery. You'll also be supported by a highly capable Management Accountant and Grants & Compliance Accountant, enabling you to drive strategic financial direction while also overseeing and delivering the statutory responsibilities of the role too.

Key Responsibilities

· Provide strategic financial leadership to the Executive Director, Global Board and Finance & Fundraising Committee.

· Lead the annual budgeting process, quarterly forecasting, multi-year financial planning and scenario modelling.

· Support fundraising by providing robust financial analysis and reviewing funding proposals.

· Ensure excellent stewardship of restricted donor funding and organisational reserves.

· Lead and develop the finance function, encompassing a highly capable Management Accountant and Grants & Compliance Accountant.

· Oversee the organisation's banking and cash management.

· Lead the annual audit, acting as the main point of contact for external auditors.

· Support the Head of Operations in overseeing organisational operations and governance.

· Produce clear, insightful financial reporting that enables effective decision-making.

· Maintain robust financial controls, compliance and organisational accountability across an international operating environment.

The successful candidate will have:

· A recognised accounting qualification (ACA, ACCA, CIMA or UK-recognised equivalent).

· Experience operating as the number one in finance, supporting executive and non-executive directors

· Significant experience working in an international donor-funded organisation, with a strong understanding of restricted donor funding and grant management.

· Experience working across diverse countries, cultures and governance structures.

· Proven ability to build effective relationships with Boards, Executive teams and non-finance stakeholders.

· Excellent communication skills, with the ability to translate complex financial information into clear, practical insight.

· A collaborative leadership style, sound judgement and the confidence to provide constructive challenge.

· Experience overseeing operational functions such as HR, governance or IT would be advantageous but is not essential.

Salary & Benefits

· Salary of £90,374.

· 8% employer pension contribution.

· 40 days annual leave, inclusive of public holidays.

· Hybrid working, with attendance at the London office one day per week.

· The opportunity to help shape the future of an internationally respected organisation making a tangible difference across more than 50 countries.

ALDER HEY CHILDREN'S CHARITY

Job title: Senior Philanthropy Fundraiser
Salary: £35,032- £39,826
Hours: 37.5 hours per week
Location: Alder Hey Children's Charity (based within the hospital), Liverpool. Hybrid working available.

About us

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting-edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.

About this role

This is an exciting opportunity for an experienced and ambitious fundraiser to join our growing Philanthropy Team.

As Senior Philanthropy Fundraiser, you will play a key role in securing significant support from major donors, philanthropists, high-value supporters and donor-advised funds. You will manage a portfolio of existing and prospective supporters, building meaningful relationships that inspire transformational giving and long-term partnerships with Alder Hey Children's Charity.

Working closely with colleagues across the Charity, you will create bespoke engagement opportunities, develop compelling cases for support and deliver exceptional stewardship that demonstrates the impact of philanthropy. You will also help identify new opportunities to grow our philanthropy programme through networking, events and relationship-building with professional advisors and influential supporters.

We're looking for someone who loves building relationships and brings energy, enthusiasm and exceptional communication skills, alongside a proactive approach and a passion for connecting people with a cause that changes children's lives.

Key responsibilities will include:

Relationship Management and Philanthropy

· Manage a portfolio of existing and prospective major donors, philanthropists and other high-value supporters.

· Develop tailored cultivation, solicitation and stewardship plans that maximise long-term support and donor engagement.

· Deliver exceptional supporter experiences through meetings, events, hospital visits and bespoke engagement opportunities.

· Build a strong pipeline of prospects and identify opportunities to grow philanthropic income.

Networking and New Business Development

· Represent Alder Hey Children's Charity at networking events, philanthropy forums and relevant sector events.

· Build relationships with new prospects, influential supporters and professional networks.

· Support the development of relationships with solicitors, wealth managers, philanthropy advisors and donor-advised funds to create new philanthropic opportunities.

Collaboration and Impact

· Work closely with clinicians, senior stakeholders and colleagues across the Charity to develop compelling funding opportunities and cases for support.

· Demonstrate the impact of philanthropy through high-quality stewardship and supporter communications.

· Contribute to the continued growth and success of Alder Hey Children's Charity's philanthropy programme.

Please see the attached Job Description and Person Specification for more information.

Our Values

At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.

Courage

We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.

Together

We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.

Passion

We are passionate about what we do and inspire others.

Magic

We are creative, fun and child-led, creating special moments and going the extra mile.

Additional Information

In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.

This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.

Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

How to apply

You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:

· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

· Why do you want to work for Alder Hey?

Additional information is included within the Job Description and Person Specification.

Closing date: 3 August 2026

Initial screening interviews will be held via Teams on 10 August 2026

Second stage interviews will be held in person at Alder Hey on 24 August 2026

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Coram Family Lives is part of the Coram group.

About the role

2 x posts (one based in North East & one Arabic speaking based in North West of Westminster)

This a highly rewarding role for an Outreach Worker to support parents and carers of children under 5 at Westminster Children Centres. We are currently looking to recruit two Outreach workers in Westminster to provide accessible information to parents and carers, particularly those who are marginalised, to ensure they receive the support they need in order to increase opportunities and strengthen family life, bringing better outcomes for children.

An Arabic speaking Outreach worker required for the North West of Westminster. A second Outreach worker required for the North East of Westminster, with Bengali language desirable but not essential. The roles will include developing an understanding of the local area including services and facilities. You will also need to pro-actively engage with vulnerable and isolated families and carry out home visits, as required. The role will include developing good relationships with health visitors and liaising with other agencies regarding the needs of parents and carers.

We are looking for someone who has experience of community and outreach work with diverse communities in an inner-city environment. This will include experience of a wide range of methods/techniques to reach out and engage with isolated individuals/communities and assessing family needs. Excellent communication skills, both oral and written, along with the ability to empathise with parents and carers are required. A non-judgmental approach is essential. The ability to network is also important.

A commitment to safeguarding vulnerable adults and children, as well as an understanding of and commitment to equal opportunities and diversity.

 are essential.

To apply for this role, please click on the 'apply now' button below to complete the application.

 Please specify on your application if you are applying for Arabic post or general Outreach worker post.

 Closing Date: Sunday, 16th August 2026

Interview Date: Week commencing 24th August 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

As a Senior Employment Advisor (Youth Employment Lead), you will sit within the Adult Learning, Skills and Employment team, delivering high-quality, person-centered employment support to residents facing a range of complex barriers to work. You will take a lead role within our youth employment provision, working alongside colleagues across the service to ensure strong outcomes for all beneficiaries and will also deliver across all our funded provision which may vary over time but will always target those with significant barriers to employment.

Reporting to the Employability & Progression Manager, you will manage and support a varied caseload into employment by providing high-quality information and guidance. You will conduct in-depth initial assessments to produce SMART and tailored action plans, maintain regular meaningful contact with beneficiaries, and conduct regular reviews of agreed actions. It is essential that you are able to demonstrate and encourage a positive mindset among beneficiaries by adopting a strengths-based approach to their journey into employment.

You will deliver holistic, person-centered support spanning one-to-one guidance, CV and interview preparation, and the planning and delivery of group workshops and employment preparation sessions. You will have a strong understanding of the local and London employer landscape and will contribute to ensuring we consistently meet the performance targets and KPIs that underpin our funded programmes.

You will have at least 3 years’ experience working in a similar post supporting disadvantaged groups back to work and/or training and education. You will have experience of working in an evidence-based practice, working to set targets, and will be equipped with strong influencing and interpersonal skills. You will also be responsible for producing and submitting weekly/monthly caseload reports and maintaining accurate, up-to-date beneficiary records on our internal systems.

Harris Hill is delighted to be working on behalf of National Parks Partnerships (NPP), an entrepreneurial organisation that develops strategic and commercial partnerships to support the UK’s 15 National Parks and increase their impact, resources and influence. We are seeking an experienced Executive Assistant to provide high-quality support to the CEO and Chair of the Management Board during an exciting period of growth and development.

This is a one-year fixed-term opportunity, with the possibility of extension, and can be offered on either a four- or five-day-per-week basis. The role is fully remote and home-based, with occasional national travel required for team meetings and other events, approximately five times per year.

The Executive Assistant will play a central role in supporting the CEO, with additional support to the Chair, ensuring that their time, priorities and commitments are managed effectively. The post holder will take responsibility for complex diary management, travel arrangements, meeting coordination, expenses and the preparation of briefings, presentations and other key documents. A significant part of the role will involve supporting the CEO and Chair with projects and organisational initiatives, coordinating information across the wider team and acting as a central point of contact for internal and external stakeholders. The role will also support the organisation’s reporting processes, including gathering and quality-checking data from multiple teams and preparing clear, accurate reports for Management Board meetings.

We are looking for an experienced Executive Assistant or Personal Assistant who has previously supported a Director or CEO and is confident managing complex diaries, meetings, travel and sensitive information with a high degree of discretion. You will bring excellent organisational and coordination skills, outstanding written and verbal communication, and the ability to build strong relationships with people at all levels. Strong IT skills, including Microsoft 365, Excel, Word and PowerPoint, are essential, alongside experience of working with CRM or data management systems and consolidating information from multiple sources. You will be highly detail-oriented, methodical and accurate, while also being proactive, adaptable and comfortable working independently in a fast-paced and evolving environment. A calm, resilient and solutions-focused approach is essential, as is a genuine commitment to environmental issues and a passion for the UK’s National Parks.

To apply, please submit your up-to-date CV and cover letter by the 31st June 2026 at 08:59 AM.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

JOB PURPOSE

To coordinate Dudley Lodge's impact reporting, fundraising support and business development activities across the organisation.

The postholder will support income generation by identifying funding opportunities, maintaining funding pipelines, coordinating fundraising activity, supporting funding applications and helping Dudley Lodge evidence and communicate the impact of its work to commissioners, funders, donors and stakeholders.

Working closely with the Head of Support Services, Head of Operations and Service Leads, the postholder will collect, collate and report impact and outcomes information, support fundraising and business development activities and contribute to the organisation's sustainability and growth.

Key Responsibilities

• Impact Reporting and Communications
• Fundraising and Income Generation
• Systems and Administration

Impact Reporting and Communications

• Coordinate systems for collecting, recording and reporting impact, outcomes and stakeholder feedback data across Dudley Lodge services.
• Work with Heads of Service and Service Leads to gather feedback, case studies, testimonials and other evidence of service delivery, outcomes and organisational impact.
• Coordinate feedback collection from service users, parents, family members, professionals, commissioners and stakeholders.
• Produce impact summaries, dashboards and data reports for internal and external audiences.
• Coordinate the development of Dudley Lodge's assessment and Support Services' annual impact reports.
• Support the development of systems to collect and report information relating to longer-term outcomes for families.
• Ensure impact information is accurate, accessible and available to support reporting, funding applications and service development activities.
• Support the preparation of commissioner updates, funder reports, stakeholder briefings and annual impact publications.
• Gather, collate and present information, data, case studies and outcomes to support organisational reporting and stakeholder communications.
• Prepare draft reports, updates and communications for review by Heads of Service and Service Leads.
• Coordinate the production and distribution of approved reports, updates and communications.
• Support the dissemination of impact reports, funding updates and organisational achievements.
• Maintain records of stakeholder communications, reporting requirements and submission deadlines.

Fundraising and Income Generation

• Support the organisation to achieve fundraising and income generation targets.
• Research and monitor trusts, foundations, corporate, statutory and tender opportunities, maintaining accurate records of prospective funders, deadlines and reporting requirements.
• Maintain an up-to-date funding pipeline and funding calendar.
• Gather and coordinate evidence, data and supporting information required for grant applications, tenders, expressions of interest and funding reports.
• Assist with the preparation and submission of funding applications and tender responses.
• Coordinate fundraising appeals and donor engagement activities.
• Draft and distribute appeal letters, donor updates and stewardship communications.
• Support funder reporting and grant monitoring requirements.
• Monitor emerging funding opportunities and sector developments and share opportunities with relevant managers.

Systems and Administration

• Maintain accurate fundraising, impact and stakeholder engagement records.
• Support the development and maintenance of databases and reporting systems.
• Coordinate surveys, consultations and feedback exercises.
• Produce regular reports to support management, governance and business development activities.
• Ensure information is recorded, stored and managed in accordance with GDPR and organisational policies.
• Identify opportunities to improve systems, processes and efficiency across impact data collection and reporting, fundraising and stakeholder reporting activities.
• Undertake any other duties appropriate to the grade and purpose of the role, as reasonably required by the Line Manager or to meet the needs of the organisation.

Title of post to which this job reports:

Head of Support Services

Special Conditions:

All staff are expected to work in a flexible way to cope with the needs, demands and requirements of the Centres. This may mean attending or working from either centres, Coventry, Birmingham.

Dudley Lodge operates a non-smoking policy for staff.

Observance of the Centre’s Equal Opportunities Policy will be required, and to work at all times in accordance with all the Centre’s policies and procedures.

Failure by a member of staff to report actual or suspected physical or sexual abuse of a child by another member of a staff or other person having contact with the child may constitute a disciplinary offence.

As Operations and Systems Manager, you will ensure SMK’s operations are well managed and that the team have the technology, systems and policies needed to run smoothly. You will take the initiative and hold responsibility for managing projects to improve systems and working practices and provide the administrative and training support needed to enable staff to implement these.

Reporting directly to the Chief Executive, you will work across the SMK staff team of six, the board members, suppliers and occasionally our training associates maintaining great working relationships and clear lines of communication.

In this internally facing role, you will play a key part in shaping the culture at SMK and in creating an environment in which the staff team can work productively and in line with our values.

Job description

Governance

• Organise SMK’s board meetings, sub committees and strategy days, ensuring all necessary paperwork, including the CEO and Staff Report, is prepared and circulated on time.
• Take clear and concise minutes at board meetings and ensure agreed actions are followed up.
• Support the CEO and Board in ensuring complete and timely reporting to regulators such as HMRC, the Charity Commission, and Companies House.
• Keep up-to-date information on Trustees and Patrons including monitoring the conflicts of interest register.
• Support the induction and exit process for trustees and manage any Board development requirements.

Human Resources

• Ensure all current and ex staff records are up to date and stored appropriately including contracts and job descriptions.
• Support line managers by ensuring that recruitment, induction, employee development and performance management are carried out in line with SMK policies and procedures.
• Regularly review and update HR policies such as the SMK handbook, in collaboration with our external HR support, and be a point of contact for the team to raise any queries or concerns.
• Manage the Breathe HR system for all types of leave. Monitor team’s absences and be a point of contact for team wellbeing.
• Oversee the organisation of the annual Team Away days and any other team strategic planning days.

Compliance and Risk

• Ensure SMK operates in line with legal and regulatory requirements, seeking external expert support where necessary.
• Work with SMK’s CEO to ensure policies and procedures are reviewed on a regular basis.
• Work with the CEO to ensure SMK is compliant with health and safety practices, GDPR, safeguarding and stays up to date with changing regulation.
• Ensure SMK’s insurance is up-to-date and covers the correct requirements.
• Maintain awareness of risks and changes in the external environment that may affect SMK, managing a risk register to capture the risks and actions to be taken to mitigate them.
• Support staff across the organisation to complete risk assessments where necessary and take responsibility for signing these off in line with our policies.

Office Admin

• Be the first point of contact with the office landlord.
• Look after the photocopier, stationary and other office requirements.
• Be responsible for incoming / outgoing post (when in the office).
• Book meeting rooms and desks for team meetings on Mondays.

IT and Information Management

• Manage the relationship with SMK’s IT service providers.
• Support the team with IT requirements.
• Implement the IT and Cyber Security policy and regularly review and update, providing/signposting staff training where necessary.
• Take a broad overview of systems within SMK, reviewing them and ensuring that they are fit for purpose, including the CRM.
• Lead on ensuring SMK’s digital and offline files are up to date, organised, and stored correctly on SharePoint.

Finance

• Support CEO in liaising with SMK’s accountants, with day-to-day bookkeeping and account management
• Collect and file monthly Credit Card receipts and invoices and share with SMK’s accountants.
• Ensure finance policy and procedures are up to date and answer finance-related queries from the team as required.
• Complete and manage client supplier forms.
• Track the progress of the annual audit and coordinate with the appointed auditors and external accountant.

About you

Having worked in a similar role, you’ll display a proven ability to create, implement or update systems that will increase the organisation’s operational efficiency. You are organised and methodical, with an excellent eye for detail and an understanding of bigger picture joined-up systems. You are able to manage and prioritise a busy and diverse workload, with support from your line manager. You’re responsive, approachable, and will have a solid overall understanding of how organisations work at every level.

You are able to operate in a small interdependent team in the heart of the campaigning community where relationships based on trust.

Person Specification

We're committed to creating an inclusive culture where everyone can reach their full potential. We welcome applications from people in underrepresented groups. To ensure that everyone can apply and be part of our recruitment processes, where needed we will make reasonable adjustments to accommodate our candidates.

Please read more here about our commitment to solidarity, equality, diversity and inclusion on our website. 

Experience. We’re interested in experience that’s both job-related or gained through other areas of your life

Essential

• A minimum of 2 years’ experience in a similar role, ideally within the charity sector.

• Extremely organised, with high levels of accuracy and attention to detail demonstrated by excellent record keeping and information management skills.

• Excellent written, interpersonal and communication skills

• Excellent project management skills, with the ability to manage your own workload effectively, maintain flexibility and take the initiative when required.

• Good financial literacy, with a working knowledge of budgets and finance systems.

• Experience of supporting charity Boards and working with trustees, preparing papers, accurate minute taking, overseeing action logs and responding to enquiries. And a working knowledge of charity governance requirements and reporting.

• Experience of leading recruitment processes including creating job packs, promotion, shortlisting and communications to applicants throughout the cycle.

• Experience of drafting, reviewing and implementing organisational HR policy and procedures (HR expertise is provided by an external provider) and working with HR systems (we use Breathe HR)

• Basic training in risk management with experience of writing and implementing risk assessments.

• Good understanding of organisational health and safety requirements, including safeguarding and the knowledge and confidence of how to seek further advice and information when required.

• Experience of negotiating with and supervising third-party suppliers and contracts.

• Excellent IT skills with ability to use Microsoft Office to a high level and support others to do so.

• Experience of general administrative support including logistics, travel and events.

• Experience in CRM database management, preferably Salesforce, and a proven ability to handle and analyse data, and produce reports.

• A commitment to SMK’s mission, values and strategic objectives outlined in our strategy Change is Possible.

Desirable

• Background and/or interest in campaigning and social change
• Experience of accountancy software, preferably Quickbooks
• Experience of working in a small hybrid organisation

Department: People, Culture and Leadership Hub (PCL) Hub 

Contract type:12 month Fixed Term Contract or secondment 

Salary Level:  Circa £46,453 per annum

Location:Home Based (UK wide travel as required) 

Reports To:Programme Manager 

The fire and rescue sector is undergoing a major transformation in how it defines, develops and assures professional competence. This role sits at the heart of that change. 

We are looking for a highly organised and motivated Competence Co‑ordinator to support delivery of the NFCC Competence Reform Programme—helping ensure that people across the sector have the right knowledge, skills and behaviours to keep communities safe. 

About this role 

Working closely with the NFCC Competence Programme Manager, you will play a critical role in coordinating and supporting the development of national competence frameworks, tools and guidance. 

You will collaborate with NFCC Hubs, fire and rescue services, and subject matter experts to translate the NFCC Model of Competence into practical, consistent and high‑quality outputs that can be used across the sector. 

This is a varied and hands‑on role combining programme coordination, stakeholder engagement and content development. 

Key Responsibilities 

Programme coordination & governance 

• Support planning and delivery of the Competence Reform Programme 

• Maintain programme documentation (plans, trackers, risk logs, action logs) 

• Coordinate meetings, agendas, minutes and follow‑up actions 

• Prepare reports and updates for boards, committees and governance groups 

Competence framework development 

• Support NFCC Hubs to design, test and refine competence frameworks 

• Coordinate subject matter expert input and feedback processes 

• Ensure frameworks align with the NFCC Model of Competence 

• Maintain version control, development records and publication readiness 

Training tools & guidance 

• Contribute to the development of:

• Training materials 

• Learning resources 

• Implementation guidance 

• Templates and toolkits 

• Translate technical content into clear, practical guidance 

• Support creation of slide decks, FAQs and facilitator notes 

Stakeholder engagement & implementation 

• Support engagement with fire and rescue services and national stakeholders 

• Maintain accurate records of consultation and feedback 

• Assist with communications, briefings and presentations 

• Support implementation and adoption of competence frameworks 

About you 

You are a highly organised and collaborative individual with strong communication skills and experience supporting structured programmes or content development projects. 

Essential experience 

• Developing frameworks, guidance, training materials or similar products 

• Working with subject matter experts to produce clear written outputs 

• Managing documentation such as plans, trackers, logs or reports 

• Supporting meetings, governance processes and stakeholder engagement 

• Strong written and verbal communication skills 

• Excellent organisational and IT skills (Microsoft Office and collaboration tools) 

Desirable experience 

• Learning & development, HR, organisational development or workforce planning 

• Competence frameworks or professional standards development 

• Programme or project delivery in complex environments 

• Experience in the fire and rescue sector or other public/emergency services 

• Knowledge of UK fire sector governance or national standards 

Qualifications (desirable) 

• CIPD Level 3 / 5 or equivalent experience 

• Project or programme management qualification (e.g. PRINCE2, AgilePM) 

What you’ll bring 

• Attention to detail and ability to manage multiple priorities 

• Confidence working with a wide range of stakeholders 

• Analytical thinking and ability to synthesise complex information 

• A commitment to equality, diversity and inclusion 

• A proactive, collaborative and improvement‑focused mindset

If this sounds like the kind of opportunity that you would be interested in; please have a look at the Job Description and apply. 

How to apply: 

Please complete the application form via the ‘apply now’ button below. CV’s will NOT be accepted for this position. 

Closing Date:31st July 2026

Interviews & Exercise:Week commencing 24 August 2026 (via Microsoft Teams) 

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post. 

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive. 

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment. 

Supporter Engagement Administrator
Salary: £25,112.50 per annum
Location: Either Helimed House, Norwich NR6 or Melbourn Office, SG8 – Hybrid Working
Hours: Full-time, 37.5 hours per week – Monday to Friday
Contract: Fixed Term Contract for 6 months

East Anglian Air Ambulance (EAAA) is a regional charity providing life-saving care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond. With two state of the art helicopters and a fleet of critical care cars, our crew of critical care paramedics and specialist doctors bring their advanced skills, equipment and medicine to the scene of the incident in the fastest time possible.

The Supporter Engagement Team is the first point of contact for all our supporters and is a key function in our fundraising team. As Supporter Engagement Administrator, you will deliver excellent customer service, ensuring that all supporters are engaged with, receive exceptional supporter care and are encouraged to support us further.

You will ensure that information is captured, income is processed, thanked and banked in the best way possible, and supporters are stewarded effectively. You will continually identify ways to improve processes and procedures to ensure all our donors and supporters have a great experience supporting EAAA.

An excellent communicator with experience working within a customer service environment, you will be able to quickly form good working relationships and understanding with colleagues and supporters. You will demonstrate strong IT skills, including experience of using a CRM database and Microsoft Office.

You will be joining a truly inspirational organisation. EAAA not only operates with total patient focus but provides a supportive working environment where everyone can develop and make a difference – Together We Save Lives.

This role will be worked a minimum of 3 days a week from our Norwich or Melbourn office and up to 2 days a week from home. The exact days worked in the office will be agreed with the successful candidate, but you must live within a commutable distance of Norwich or Melbourn.

Closing date: Monday 3rd August 2026 (9am)
Interview date: Monday 10th August 2026, Helimed House

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

No agencies please.