Information records manager jobs

About us

National Energy Action (NEA) is the national fuel poverty charity. We have worked across England, Wales, and Northern Ireland for over 40 years, to ensure that everyone can afford to live in a warm, healthy home. 

Millions of households across the UK still face high energy bills, low incomes and poor energy efficiency. We work with frontline practitioners, companies, regulators and governments to support vulnerable clients, raise awareness and achieve enduring change. Our work tackles these challenges head-on, delivering practical support, influencing policy and improving lives.

Our values guide how we work every day — we make things happen, we put people first and we lead the way. These values come to life through our behaviours, including pulling together, owning the outcome and supporting one another.

Our teams are friendly, knowledgeable and passionate about what we do. We offer a supportive, rewarding workplace where you can build a meaningful career while making a real difference every day.

The Role

We are looking for a motivated and detail-focused Finance Officer to join our Support Services Directorate. You will play a key role in maintaining NEA’s financial systems, supporting accurate reporting and ensuring the organisation has the strong financial foundations needed to deliver its mission. 

This role offers an excellent opportunity to contribute to a respected national charity while developing your finance career in a supportive and collaborative environment.

What you’ll be doing

· Maintain accurate and up‑to‑date accounting records

· Process and review financial transactions, including invoices, journals and payments

· Support statutory compliance across areas such as PAYE, NI, VAT and Gift Aid

· Assist with monthly management accounts, reconciliations and annual financial statements

· Provide clear, accessible financial information to colleagues across NEA

· Contribute to improvements in financial systems, processes and controls

· Provide cover and support across the Finance Team when required

· Carry out general financial administrative tasks

Your work will directly support NEA's ability to operate effectively, meet statutory requirements and deliver high-quality services to households experiencing fuel poverty.

What you will need to succeed

You will bring:

· A minimum qualification of AAT Level 3

· Knowledge and experience of financial accounting software, Sage Payroll 50 or equivalent Payroll systems, and Microsoft Excel

· Experience of VAT, PAYE, NI and pension information/returns

· Strong organisational skills and the ability to work to strict deadlines

· The ability to communicate financial information clearly to non‑finance colleagues

· A commitment to professional development and NEA’s mission to end fuel poverty

Desirable:

· Knowledge of charity finance

· Understanding of fuel poverty and its impacts

· Experience within a support services environment

This is a hybrid role based at NEA’s Newcastle office, with a minimum of one day per week on site. 

Hybrid and home working are subject to necessary H&S and GDPR compliance checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. 

What we offer

· £32,062 to £36,983 per annum (Levels 5-6, Points 18 – 25). New appointments will usually begin at the starting point of the scale. 

· 11½% non-contributory pension.

· 25 days annual leave plus 3 additional days between Christmas and New Year when our offices are closed.

· All public holidays.

· Flexible working arrangements including hybrid working.

· Enhanced family friendly payments.

· Employee Assistance Programme.

· Employee benefits platform.

Closing date:  12:00 noon – Monday 17 August 2026.

Interviews: Thursday 27 August 2026.

Please note that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Please note CVs will not be accepted as part of the application process.  No recruitment agency or advertising enquiries, please.

NEA is an equal opportunities employer. We welcome applications from all people with the necessary skills and experience. Charity Registration No. 290511.  Company Registration No:  01853927

Only shortlisted candidates selected for interview will be notified of the confirmed time and location of interview.

About This Vacancy

We are looking for an organised and detail-oriented Project Officer to join our International Programmes Team on a permanent basis, working within our Asia region.

Overview

The Project Officer will be part of a regional team that works with new and existing partners to design, deliver and learn from projects in line with the organisation’s mission. The team supports the full project cycle: partner engagement, application review, due diligence, project design, contracting, implementation support, monitoring, evaluation and project closure, maintaining accurate records throughout, in close collaboration with the Quality Team (Director and Quality Assurance and Impact (MEAL) Specialists).

The Project Officer will work collaboratively across the regional team, providing flexible support and surge capacity during peak periods and responding to emerging priorities as required. Under the supervision of Programme Managers and the Regional Director, they will also take day-to-day responsibility for a portfolio of assigned partners and specific projects, ensuring timely progression from concept to completion and that documentation, compliance, quality assurance and learning requirements are met. This includes working with the Quality Team to integrate appropriate MEAL approaches, support data quality and ensure learning is captured and shared.
 

Key Responsibilities

·Project Identification and Evaluation

oIdentify and assess project concepts and proposals with assigned partners, ensuring alignment with organisational strategy, feasibility, risk, safeguarding considerations and expected impact.

oContribute to emergency or rapid-response programming when required, including providing surge support to colleagues and helping to coordinate time-critical actions.

oSupport partner mapping and relationship management activities, helping to identify potential partners and project opportunities.

oUndertake contextual and partner due diligence research to inform project design, risk management and decision-making.

oPrepare high-quality proposals for internal review and project governance processes, including summaries of recommendations, risks and mitigation actions with the support of the Quality Team and in line with standards set by them.

·Grant Administration

oSupport Programme Managers and the Regional Director through the full project cycle, from initial scoping and proposal development through contracting, implementation support, monitoring, evaluation and closure.

oManage any individually assigned projects through the full project cycle, from initial scoping and proposal development through contracting, implementation support, monitoring, evaluation and closure.

oEnsure projects comply with organisational policies and procedures (including safeguarding and due diligence), and any relevant donor, statutory and partner requirements.

oEnsure the fulfilment of any actions mandated by the Programmes Subcommittee.

oTrack delivery against agreed plans, budgets and results frameworks; flag variances, support problem-solving with partners and colleagues, and recommend adjustments where needed.

oWork with the Quality Team (Director and Quality Assurance and Impact (MEAL) Specialists) to agree proportionate MEAL plans for assigned projects (e.g., indicators, data sources, reporting schedules), and to strengthen quality assurance throughout implementation.

·Stakeholder Engagement

oAct as a key point of contact for assigned partners, working closely with Programme Managers and the wider regional team to coordinate support and decision-making.

oMaintain regular communication with partners to provide guidance throughout proposal development and implementation, including on reporting requirements, procurement expectations and agreed outputs/outcomes.

oCoordinate with the Quality Team (Director and Quality Assurance and Impact (MEAL) Specialists) to support partner capacity strengthening on quality assurance and MEAL requirements, and to address quality or evidence gaps identified during implementation.

oDevelop familiarity with other organisations working in the Region and look for opportunities to collaborate with and learn from them.

·Budget Administration

oSupport sound financial management across the Regional Team and for assigned projects, including budget review, payment scheduling, verification of supporting documentation and reconciliation of expenditure against budgets.

oFor approved projects, ensure that all finance processes are completed to facilitate payments.

oPrepare clear updates and financial summaries for Programme Managers, the Regional Director and other internal stakeholders, maintaining an appropriate audit trail.

·Reporting and Documentation

oMaintain complete and accurate project documentation for assigned projects, including due diligence records, agreements, correspondence, partner reports and closure documents.

oMaintain project and partner information in relevant systems and trackers, producing reports and analysis as required.

oMonitor progress and results, review partner narrative and financial reports, support evaluations where appropriate, and ensure project learning is captured and shared within the team.

oWork with the Quality Team (Director and Quality Assurance and Impact (MEAL) Specialists) to review project evidence, ensure data quality standards are met, and support evaluations, reviews and learning products as required.

oCoordinate meetings and follow-up actions (including agendas, minutes and action logs) to ensure decisions are recorded and progressed.

Other duties

The above is not an exhaustive list of duties. From time to time, the postholder may be asked or required to carry out additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.

Person Requirement

Essential

·Experience in project administration or coordination, ideally in the charity, NGO or public sector.

·Excellent verbal and written communication skills, with the ability to engage effectively with a wide range of partners and stakeholders across different cultures and contexts.

·Proficiency in MS Office suite and comfort using online systems for project tracking and document management.

• Strong organisational skills, with the ability to plan and manage multiple projects and deadlines.

·Strong attention to detail.

·Ability to work collaboratively and flexibly as part of a diverse, dispersed team.

·Ability to multitask and meet multiple deadlines under pressure.

·Familiarity with CRM or grant management systems (e.g. Salesforce)

Desirable

·Experience supporting monitoring, evaluation and learning (MEL/MEAL) processes and/or producing donor-style reports, including working with quality assurance or MEAL specialists.-

·Additional languages relevant to the region

Person specification

·A strong commitment to the values and mission of Barnabas Aid, with an understanding of Christian principles and ethics in project management.

·High level of integrity, ethical conduct and professionalism

·Personal resilience and adaptability.

·Discretion and sensitivity with understanding of issues of confidentiality.

·A flexible approach to work, with a cooperative and collaborative attitude, ensuring excellent standards of service are always maintained.

 

From time to time, additional training, including safeguarding training, may be required.

The offer of employment will subject to the appropriate pre-employment checks such as references, qualifications, DBS criminal records, and eligibility to work in the UK.

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.

• Location: Greater Manchester, United Kingdom. This is a locally focused delivery role, working on a hybrid basis: mostly from home, with on-site presence in Stockport and Wigan as required. Some international travel is expected. You must have the right to work in the United Kingdom and be based within regular traveling distance of Greater Manchester.

• Reports to: Lead - Place-Based Resilience

• Direct reports: None 

• Contract: Fixed term until December 2028, with potential for extension subject to funding. Delivered through Employer of Record arrangements. Full-time, 40 hours per week. 

• Compensation: £40,000 to £45,000 per annum, indicative salary on an employed basis. The final package will depend on the engagement arrangement confirmed in the United Kingdom.

• Closing date: 3 September 2026, 10.00 CET. Applications are reviewed on a rolling basis. 

About R-Cities 

The Resilient Cities Network (R-Cities) supports over 100 cities across more than 40 countries, helping them withstand, adapt, and thrive amid 21st-century challenges. Building on over a decade of work begun with The Rockefeller Foundation, R-Cities partners with governments, communities, and funders to address acute shocks and chronic stresses, delivering programs that strengthen climate resilience, equity, public health, and sustainability. It operates through a US 501(c)(3) nonprofit and a Netherlands-based Stichting. 

About the Place-Based Resilience Team 

The Place-Based Resilience team delivers R-Cities' Resilience for Communities (R4C) program at neighborhood scale, working with communities, cities, and funders across North America, Greater Manchester, and Malaysia. The team combines structured resilience assessment with community-led design, and translates what works in one place into practice elsewhere. 

The role 

You run day-to-day delivery of the R4C Greater Manchester program. You own the program's operational spine: plans, trackers, records, and the monitoring and evaluation data that evidences impact to funders. You also lead discrete workstreams including workshop facilitation, events, corporate volunteering with Zurich, and support to local implementation partners. 

R4C Greater Manchester is currently delivered with local implementation partners at two demonstrator sites, Edgeley in Stockport with An Actions Common CIC and Higher Folds in Wigan with HF Works, alongside institutional partners including the Greater Manchester Combined Authority and Stockport and Wigan Councils. The program is expanding to two new communities this year. It is funded by the Z Zurich Foundation and is supported by Zurich UK. The challenge is holding delivery, partner capability, and funder evidence together across four sites as the program moves into its second phase. 

How the role is set up today 

The program is entering Phase 2 following the close of Phase 1. The Lead - Place-Based Resilience currently carries direct delivery responsibility for Greater Manchester alongside portfolio leadership. You take on day-to-day delivery, with scope to broaden as that transition progresses. 

What you will do 

Program delivery and coordination (25%) 

You own: 

• Program plans, delivery trackers, milestones, and action logs across both sites, kept current and accurate. 

• Delivery against agreed deadlines, with risks to timelines identified and escalated early. 

• Program meetings, including scheduling, agendas, papers, minutes, and follow-up. 

• Program files, records, and shared systems including Airtable, maintained so that knowledge does not sit with individuals. 

You contribute to: 

• Program planning and phase design, owned by the Lead - Place-Based Resilience. 

Local implementation partners (20%) 

You own: 

• The day-to-day operational relationship with local implementation partners at both sites. 

• Partner delivery against agreed specifications and timelines, including the practical and administrative running of partner working. 

• Support to partners in developing funding bids and applications that sustain and grow their work. 

You contribute to: 

• Senior partner and institutional relationships, owned by the Lead - Place-Based Resilience. 

• Partner capability building across the wider portfolio. 

Monitoring, evaluation, and funder reporting (20%) 

You own: 

• Operational coordination of monitoring and evaluation data across the program, including partner data returns. 

• The quality, completeness, and timeliness of data against the program's measurement frameworks. 

• Assembly of funder reports, including inputs, deadlines, and supporting documentation. 

You contribute to: 

• Funder relationships and reporting narrative, owned by the Lead - Place-Based Resilience. 

• Evaluation design and measurement approach across the portfolio. 

Facilitation, events, and corporate engagement (20%) 

You own: 

• Design, delivery, and follow-up of workshops and community sessions. 

• Program events end to end, including logistics, coordination, and delivery on the day. 

• Corporate volunteering sessions with Zurich, designed with partners at the demonstrator sites. 

You contribute to: 

• Community engagement across the Stockport and Wigan sites. 

Policy, knowledge, and fundraising (15%) 

You own: 

• Discrete workstreams and improvement initiatives assigned to the role, taken forward with limited supervision. 

You contribute to: 

• Policy and knowledge products at local, regional, national, and global levels, including research, drafting, and production. 

• Fundraising for the program and the wider portfolio, including proposals and supporting materials. 

• Desk research and analysis feeding facilitation, workshops, events, and the dissemination of practice. 

What you bring 

This role suits someone who can hold a program together operationally and also run a room, with credibility in front of communities, partners, and corporate volunteers. You communicate clearly in writing and in person, work independently and take ownership of your workstreams, and prioritize well across competing demands. You bring a creative, problem-solving mindset and an appetite to grow into wider responsibility, and you are comfortable in a fast-paced, distributed organization. 

Essential: 

• At least three years of program or project management experience, delivering complex work to time and quality. 

• At least two years of experience coordinating funded or (sub)contracted delivery partners against agreed specifications. 

• Facilitation experience, including designing and leading workshops or community sessions. 

• Experience collecting or coordinating monitoring and evaluation data. 

• Experience producing written reports for funders or senior stakeholders. 

• Based within regular traveling distance of Greater Manchester, with the flexibility to work on site in Stockport and Wigan as the delivery schedule requires, averaging around one day per week. 

• Right to work in the United Kingdom. 

Valued: 

• Experience planning and running events end to end, including logistics and delivery on the day. 

• Experience working with Greater Manchester's communities, institutions, or delivery landscape. 

• Experience delivering community development, regeneration, resilience, climate, public sector, or international development programs. 

• Experience supporting funding bids or fundraising. 

• Experience with funder reporting or grant compliance. 

• Experience contributing to policy or knowledge products. 

• Proficiency with project or tracking tools such as Airtable. 

Additional information 

Given the global nature of the organization, this role calls for flexibility to work across time zones with colleagues, advisors, and partners, and may involve occasional international travel to support audits, team collaboration, and partner engagement. R-Cities offers a competitive, location-adjusted package commensurate with qualifications, experience, and local market conditions. Employees are engaged through local employment arrangements and receive the statutory benefits applicable in their country of employment, alongside additional benefits supporting wellbeing, professional development, and flexible remote working. 

How to apply 

Interested candidates are invited to submit a CV outlining relevant experience, together with a cover letter explaining their interest in the role and how their experience aligns with the position and R-Cities' mission. 

Applications will be reviewed on a rolling basis, and we encourage candidates to apply early. The deadline for applications is 3 September 2026, 10.00 CET. Shortlisted candidates can expect a multi-stage selection process, which may include interviews with members of the leadership team, a practical exercise or case study, and reference checks. 

Equal Opportunity Employer 

R-Cities is committed to equitable and inclusive recruitment practices. We encourage applications from candidates of all backgrounds and lived experiences, and we strive to create a fair and respectful selection process for all applicants. 

R-Cities provides equal employment opportunity to all employees and applicants without regard to race, color, religious creed, sex, gender, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which we operate. 

The Work Rights Centre is looking for an experienced and values-driven Immigration Adviser or Solicitor to join our frontline team. In this role, you will deliver life-changing legal advice to vulnerable migrants, while using your frontline insights to contribute directly to strategic campaigns, research, and policy work that challenge the systemic causes of injustice.

This is an ideal opportunity for an empathetic immigration expert who thrives in an agile and collaborative environment, and wants to plug the vital gap in support available through legal aid.

• Pay: £36,000 - £42,000 (depending on qualifications and experience)

• Contract length: Permanent (6-month probation)

• Hours: Full-time (37.5 hours per week, with flexibility for an exceptional candidate)

• Location: London hybrid (with possibility of remote-only for an exceptional candidate)

We offer a high-trust, learning-focused culture, flexible/remote options for exceptional candidates, generous SQE study/funding policies, and enhanced leave, pension, and sick pay benefits

The role

You will provide high-quality legal advice and representation at IAA Level 2/3 or Solicitor standard. Your diverse casework will range from assisting sponsored workers on high-risk visas, to managing complex human rights cases and supporting victims of modern slavery and trafficking. Crucially, your work will not happen in isolation. You will work closely with our employment advice team on overlapping cases, collaborate with policy and comms colleagues to evidence systemic issues, and help deliver public legal information and training.

About you

We seek an enthusiastic professional with at least 3 years of experience delivering high-quality immigration advice, who demonstrates a deep empathy for the experiences of vulnerable migrants.

You will also have:

• Level 2 or 3 IAA accreditation OR status as a qualified Solicitor eligible to practice in England and Wales.

• A 2:1 degree (or equivalent) in law or a related subject.

• At least 3 years’ experience providing immigration legal advice in compliance with IAA/SRA standards.

• Excellent legal research, analytical, and case management skills, with the ability to manage complex caseloads and tight deadlines.

• Outstanding client management and communication skills, with the ability to explain complex legal concepts to lay persons clearly and compassionately.

• A collaborative, team-first mindset and a commitment to the mission and values of the Work Rights Centre.

• Desirable: Knowledge of Modern Slavery and the National Referral Mechanism (NRM), familiarity with social welfare law, or proficiency in a language other than English.

How to apply

Send your CV and a cover letter outlining how your experience, skills, and how you meet the person specification to by Sunday, 30th August.

Shortlisted candidates will be invited to complete a short technical task. 

Even if you aren't sure you check every single box, if you hold the required qualifications, share our commitment to high-quality legal advice, and have a passion for social justice, we strongly encourage you to apply.

Please download the full job description below for detailed responsibilities and organisation FAQs.

People Coordinator

Location: London (with hybrid working)

Contract: Fixed term - 12 months

Salary: £37,782 gross per annum FTE ; £22,670 gross per annum pro rata for 22.5 hours

Closing date: 20th August 2026

Saferworld is an independent international organisation working to prevent violent conflict and build safer lives. We are seeking a People Coordinator (Maternity Cover) to play a central role in delivering a positive, consistent and supportive employee experience across our global team.

About the role

The People Coordinator provides high‑quality coordination and day‑to‑day delivery across Saferworld’s people function, supporting staff and managers throughout the employee lifecycle. You will be a key point of contact for HR coordination, staff wellbeing and employee experience, helping ensure our recruitment, onboarding, systems, policies and people processes run smoothly and effectively.

This role blends operational HR support with systems and process coordination. You will help maintain accurate people data, strengthen ways of working, support organisational wellbeing initiatives and contribute to a positive, values driven culture.

Key responsibilities

Employee Lifecycle Coordination

• Lead end‑to‑end coordination of recruitment, onboarding, induction, probation, contract changes, leave processes and exits.
• Prepare job adverts, arrange interviews, support shortlisting and manage candidate communication.
• Coordinate induction arrangements and deliver a quarterly global induction programme.
• Maintain accurate HR documentation, trackers and staff files, ensuring timely and compliant processes.
• Review and improve lifecycle processes to enhance efficiency, consistency and staff experience.
• Administer staff benefit schemes and coordinate annual renewals.

Staff Wellbeing, Engagement and Employee Relations

• Act as a first point of contact for HR, wellbeing and employee experience queries.
• Coordinate wellbeing initiatives and support continuous improvement of our wellbeing offer.
• Work with the Head of People to manage external wellbeing providers and workshops.
• Support staff engagement activities and work collaboratively with staff representatives.
• Provide first‑line employee relations support and coordinate casework, ensuring accurate records.
• Support parental leave, keep‑in‑touch arrangements and other employee experience processes.

HR Systems, Processes and Policy Support

• Maintain People systems (including Cascade), ensuring data accuracy and timely updates.
• Coordinate people data, monthly reporting and routine updates.
• Support development and rollout of People policies, templates and guidance.
• Manage wellbeing and People content on SharePoint and internal platforms.
• Provide content for staff communications, including monthly people updates.
• Support implementation of audit recommendations and process improvements.

Payroll, Compliance and People Operations

• Work closely with Finance to ensure payroll changes are captured accurately and on time.
• Support preparation and checking of final pay and employee change documentation.
• Help ensure compliance with Saferworld policies, standards and employment legislation.
• Monitor deadlines and coordinate routine People activities, including contract administration, leave tracking and training records.
• Support procurement and administration linked to wellbeing and people initiatives.

Learning, Coordination and Cross‑Organisational Support

• Support identification of learning and development needs and coordinate training activities.
• Build strong working relationships across country programmes and global teams.
• Contribute to People projects, organisational priorities and improvements to staff experience.
• Provide flexible support to wider team priorities as required.

About you

You will bring:

• Experience in HR coordination or a similar people‑focused role.
• Strong organisational skills and attention to detail.
• A proactive, supportive and confidential approach to working with staff and managers.
• Confidence using HR systems and managing people data.
• A commitment to staff wellbeing, positive employee experience and Saferworld’s values.
• Ability to work collaboratively across teams and cultures.

Why join us?

You’ll be part of a friendly, values‑driven People Team committed to improving staff experience and wellbeing across a global organisation. This role offers variety, autonomy and the chance to make a meaningful contribution to how we support our people.

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

Job Description

Join us at a pivotal moment as we deliver a major clinical systems transformation programme, leading the transition from to SystmOne and helping create a single Electronic Patient Record platform that will support better, more connected care across Marie Curie services.

You'll be a part of a collaborative and forward-thinking team responsible for ensuring Marie Curie's critical business and clinical systems deliver real value to colleagues, patients and services across the organisation. Working closely with operational, clinical, digital and technology teams, you'll play a key role in improving processes, enabling better decision-making and supporting the delivery of high-quality care through effective use of technology.

As Business Product Lead, you'll shape the future of one of our most important systems, ensuring it continues to meet the evolving needs of the organisation. You'll act as the bridge between users, business functions and technology teams, driving improvements, championing innovation and helping colleagues get the most from the systems they rely on every day. Your work will directly support service delivery, operational efficiency and positive outcomes for patients and families.

Your Impact:

• Lead the development, optimisation and continuous improvement of key business and clinical systems, including SystmOne.
• Act as the subject matter expert, providing guidance on system capabilities, enhancements and best practice.
• Work closely with stakeholders across the organisation to understand business needs and translate them into effective system solutions.
• Lead system upgrades, releases, testing and change initiatives to ensure successful implementation.
• Monitor system performance, service delivery and agreed KPIs, taking action to address issues and risks.
• Develop and deliver user training, guidance and support materials to maximise adoption and effective use of systems.
• Drive improvements in data quality, governance and reporting capabilities.
• Manage relationships with external suppliers and system partners to ensure high-quality service and support.
• Identify opportunities to streamline processes and introduce more efficient ways of working.

Key Requirements:

• Experience working with and developing business-critical IT systems, particularly SystmOne.
• Demonstrable experience leading system improvements, enhancements or implementation projects.
• Strong stakeholder management skills, with the ability to build effective relationships at all levels.
• Excellent communication skills, with the confidence to explain complex concepts to both technical and non-technical audiences.
• Proven ability to influence change and drive adoption of new processes or ways of working.
• Strong analytical and problem-solving skills, with the ability to identify practical solutions to complex challenges.
• Experience delivering training, support and guidance to end users.
• A collaborative approach and commitment to continuous improvement, customer service and delivering positive outcomes while meeting deadlines.

Please see the full job description.

Additional Information

Application & Interview Process

• As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
• Close date for applications: 14 August 2026. We encourage early applications as we may close the job advert sooner after receiving a sufficient number of applications.

Salary: Up to £42,230 per annum

Contract:Fixed-term 12 months, full-time (35h per week)

Location: Home-based (UK) with occasional travel

Benefits you’ll LOVE:

• Flexible working. We’re happy to discuss flexible working at the interview stage.
• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities.
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care
• 15% discount in-store at our Marie Curie Shops (Terms & Conditions apply)

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

Main Purpose of the Role

The Duty Officer plays a key operational role in ensuring the smooth running of the Friendly Trust’s office duty function. The postholder will be the designated lead for Office Duty sessions, acting as the first point of contact for calls, visitors, and day-to-day operational queries.

The role also provides structured support to a Trust Officer managing a caseload of Service Users requiring lower levels of support, assisting with administrative casework, financial monitoring tasks, and maintaining accurate records.

This post bridges administrative and frontline service delivery functions, enabling Trust Officers to focus on complex casework while maintaining high standards of responsiveness and record keeping.

Key Responsibilities

1. Office Duty (Primary Function)

• Take responsibility for the delivery of Office Duty sessions in line with the Office Duty Procedure.
• Manage incoming telephone calls, enquiries, and visitors, ensuring all interactions are recorded accurately.
• Maintain and update the Office Duty diary, including:
  • Recording calls, visitors, and actions taken
  • Logging outstanding actions for follow-up
  • Ensuring continuity between sessions
• Use CasparGov to record duty activity promptly and accurately.

· Monitor planned and ad hoc cash collections, ensuring compliance with The Friendly Trust's policies and procedures, checking requirements, and promptly identifying and escalating any issues or discrepancies.

• Carry out cash tin checks and ensure appropriate balances for ongoing sessions.
• Liaise with the Duty Team Manager where queries require escalation.

2. Service User Support

· Support a designated Trust Officer in managing a caseload of Service Users requiring lower levels of support

• Assist with routine financial administration tasks such as:
  • Monitoring transactions and basic budgeting support
  • Preparing information for review by the Trust Officer
• Maintain accurate records of activity in line with organisational and legal requirements.
• Draft basic correspondence and follow up routine requests.

3. Administrative and Operational Support

• Provide administrative support aligned with organisational systems and processes.
• Assist with:
  • Data entry and maintaining records
  • Processing documentation and correspondence
  • Supporting internal reporting and statistics
• Contribute to efficient office systems and processes.
• Support meeting preparation or coordination where required.

4. Communication and Team Working

• Act as a professional first point of contact for Service Users, families, and external professionals.
• Work collaboratively with Trust Officers, Admin, and managers to ensure seamless service delivery.
• Escalate queries appropriately while maintaining ownership of routine enquiries.

5. Organisational Contribution

• Work in line with the Friendly Trust’s values, policies, and procedures.
• Contribute to a positive, inclusive, and supportive working environment.
• Maintain confidentiality and comply with GDPR and safeguarding requirements.
• Undertake other duties appropriate to the role.

Person Specification

Essential Skills and Experience

• Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies.
• Strong interpersonal, telephone and customer service skills, with a friendly, approachable and professional manner.
• Proven administrative experience, with strong organisational skills and the ability to manage a varied workload effectively.
• Ability to prioritise tasks, work to deadlines, manage competing demands and respond positively to changing priorities.
• Excellent attention to detail, with the ability to maintain accurate records and manage information confidentially.
• Experience of data entry, maintaining electronic databases and record management systems.
• Competent user of Microsoft 365, including Outlook, Word, Excel and Teams, and confident using databases and other IT systems.
• Ability to work independently using initiative, as well as collaboratively within a team.
• Positive, flexible and proactive approach to work.
• Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds.
• Commitment to equality, diversity and inclusion, professional standards, confidentiality and data protection requirements.

Desirable Skills and Experience

• Experience working within the charity, voluntary, health or social care sectors.
• Experience of handling calls, front-line enquiries, reception duties or customer-facing services.
• Knowledge of issues affecting people with learning disabilities and their families.
• Knowledge of welfare benefits, financial administration or related support services.
• Experience of using case management, CRM or client record systems.
• Knowledge of CASPAR Gov or similar case management software.
• Experience of supporting the production of reports, statistics, monitoring information or management data.
• Experience of coordinating office systems, facilities or administrative processes.
• Basic financial administration experience, including invoice processing, cash handling and record keeping.
• Knowledge of information governance and records management practices.
• Good record of punctuality, reliability and attendance.

Personal Attributes

• Professional, trustworthy and dependable.
• Solution-focused, with a willingness to learn, develop and adapt.
• Able to maintain composure and professionalism when handling sensitive or challenging enquiries.
• Committed to supporting The Friendly Trust's mission, values and person-centred approach.
• Demonstrates sound judgement, discretion and a high level of integrity.

We're looking for a Senior Project Worker to share responsibility for the effective daily operation of Catching Lives’ services, in the day centre and in the community. They coordinate with the Manager, colleagues, volunteers and external partners to deliver a safe, welcoming and inclusive environment in which people get the help that they need to make positive changes and move on in their lives. The post-holder provides one-to-one support to clients and works alongside the Manager to offer support and oversight to the wider client-facing team. They are the Designated Safeguarding Lead, assessing and escalating concerns in line with our policy and safeguarding best practice, and participating in multi-agency safeguarding work.

Key responsibilities

Tenancy Sustainment

• In conjunction with the Manager and Senior Project Worker, assess and prioritise the need for tenancy support on a case-by-case basis.
• Meet people in the day centre before they move into a tenancy.
• Visit clients in their homes and in community locations to provide practical and motivational support to sustain tenancies and prevent repeat homelessness.
• Share practical skills and guidance to support tenants e.g. paying bills, reporting disrepair, choosing furniture etc.
• Help people get to know their neighbourhood e.g. visiting a local café, GP etc.
• Problem-solve with individuals to overcome challenges or concerns.
• Liaise with other agencies e.g. councils, landlords, social services, housing associations, maintenance contractors to help people sustain their tenancies.
• Apply for individual grants or provide direct support through Catching Lives’ tenancy sustainment budget for specific items e.g. household starter packs.
• Keep accurate records of tenancy sustainment actions and outcomes.
• Make appropriate use of technology provided by Catching Lives e.g. alert systems for checking in and out when lone working.

Community progression

• In conjunction with colleagues, identify people who want to access community activities, education, training, employment or volunteering.
• Make plans on a case-by-case basis, led by the client.
• Develop external relationships and establish referral pathways/signposting to local partners e.g. employment, education, training, volunteering.
• Identify community groups/activities and share relevant information with clients.
• Accompany clients e.g. to open days, taster sessions, course registration.
• Keep accurate records of community progression actions and outcomes.

Who we're looking for

Essential

• Experience of providing one-to-one support or advice to individuals e.g. in relation to housing, benefits, healthcare.
• Good practical knowledge and skills around household/tenancy management.
• Proven ability to work independently and proactively, and to use initiative.
• Experience of managing a workload with varied time-sensitive tasks.
• Experience of coordinating work with colleagues and/or external stakeholders.
• Able to communicate clearly and to remain calm under pressure.
• Able to offer a friendly, non-judgemental service to people experiencing homelessness, addiction, mental ill-health, and other challenges.
• Able to maintain professional boundaries.
• Able to handle challenging behaviour with confidence.
• Able to write and speak concisely in plain English.
• Understanding of, and commitment to, diversity, equality and inclusion.
• Clean driving licence and access to a car for use at work.

Desirable

• Knowledge of current legislation and practice relevant to tenants.
• Experience in a related service e.g. advice, housing and homelessness, employment, community.
• Understanding how to work in a trauma-informed way.
• Experience of following Safeguarding processes with people at risk.
• Fluency in additional languages.
• Lived experience of homelessness and/or experience of using services such as mental health, substance use, criminal justice.

Working at Catching Lives

Catching Lives is a community charity, currently staffed by a team of 10. We’re in the process of expanding with current recruitment, so that we can introduce community-based support alongside strengthening our core day centre offer.

The successful candidate will complete a structured induction that includes shadowing colleagues and visiting local services. Staff typically attend weekly team meetings on Wednesday afternoons, as well as having regular 1-1s with their line manager, and there is confidential access to an employee assistance scheme. The day centre offers free tea and coffee throughout the working day. As well as core training for new starters, there are ongoing training and development opportunities.

The job is open to anyone with the experience and skills listed in the Essential section of the Person Specification below. The post is subject to DBS and reference checks, but please note that our policy does not automatically exclude people with past offences.

We particularly encourage applications from people whose identities are currently under-represented in our team including men, Black and Asian people, LGBTQ+ people and people with lived experience of homelessness.

Moss Side Millenium Powerhouse is a busy Youth & Community Centre located in Moss Side, Manchester. We are seeking a reliable and detail-oriented Finance Assistant to support our Business & Finance Manager. You will maintain accurate financial records, support payroll and bookkeeping. We are an independent charity, which operates a diverse range of youth activities, support services and hireable space. A lot of the work we do is with young people aged 8 -19 or up to 25 for those with additional needs offering provision during the day in school holidays and universal provision in the evenings.

Moss Side is a vibrant ethnically diverse area close to the city centre. We aim to meet the needs of our young people and their communities working inclusively using the principles and practices of informal education and community development.

Qualifications

AAT Level 2/3 or above (or equivalent experience)

Skills

Experience using QuickBooks or similar software is essential

Working knowledge of payroll processes is desirable

Knowledge of charity accounting and the Charity SORP framework is desirable

Understanding of charity VAT rules is desirable

Strong attention to detail and organisational skills is essential

Ability to work independently and manage workload effectively is essential

Good communication skills and a collaborative approach is essential 

Must have the right to work in the Uk and willing to undertake a DBS check 

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About the service: Door of Hope, East London

Door of Hope supports women who sell sex in Tower Hamlets through advocacy, information, emotional support and practical help. The service works alongside women at their own pace and is supported by a committed volunteer team delivering street outreach in Tower Hamlets on Thursday mornings and Friday nights.

About the role

Beyond the Streets is a UK charity with over 20 years’ experience partnering with women in the sex industry to support safety from coercion, violence and abuse. We provide trauma-informed, person-centred support, specialist training, and resources shaped by research, lived experience and practitioner insight.

This psychotherapy service was developed because many women supported by Door of Hope need flexible, accessible therapeutic support that mainstream services may not be able to provide. Since its introduction, the service has demonstrated meaningful positive impact, supporting psychological and behavioural change for women experiencing multiple disadvantage.

Based at our offices in Tower Hamlets, you will provide women-centred psychotherapeutic support to women with complex needs through in-person, online, telephone or blended approaches.

At times, you may meet women in local cafés, hostels or other community settings to build relationships, establish trust and offer brief therapeutic interventions.

You will work alongside a small Door of Hope daytime support team and service manager to manage risk, coordinate support, and help women access appropriate services across the borough.

Who are we looking for…

• Relevant professional qualifications.
• Understanding of the complexities facing women experiencing multiple disadvantage and the barriers they may face when accessing services.
• Experience working within a multi-disciplinary framework.
• Experience engaging with people from diverse backgrounds.
• Knowledge of adult safeguarding protocols and procedures.
• A non-judgemental, women-centred approach to support.
• Confidence working within a Violence Against Women and Girls (VAWG) framework.
• A commitment to providing high-quality, women-led and trauma-informed support.
• Strong communication and interpersonal skills.
• Patience, compassion, resilience and a motivational approach.
• A responsible, dedicated and flexible approach to work.
• Competent IT and computer skills.

We are seeking a compassionate, non-judgemental practitioner who recognises each woman’s strengths and can work safely within gender-informed, trauma-informed and safeguarding frameworks. You will bring experience of complex trauma, multiple disadvantage and multi-disciplinary risk management, alongside a strong commitment to extending the reach and impact of this work.

Genuine Occupational Requirement (GOR)

This role will work alongside women involved in survival sex, survivors of sexual exploitation and women with lived experience of violence against women, and is therefore restricted to female applicants only under Section 9 of the Equality Act 2010.

All roles are subject to proof of eligibility to work in the UK, satisfactory references, and a DBS check. 

Using AI tools for your application - We are seeing an increase in generic, duplicated applications generated using AI tools. Submissions must reflect your own experience and individuality. Applications that appear “carbon copy” or not genuinely representative of you may be rejected.

We recognise our responsibility to remove any barriers in our recruitment process. If you have identified any barriers in the Job Description or Person Specification, please tell us of these in your application. We are committed to making any reasonable adjustment to the job where possible, and it would help us to know your needs to do this.

We're looking for a proactive and approachable Registered Manager of 16-17 Supported Accommodation who will thrive in a busy, fast-paced environment, has high standards, enjoys delivering results and believes everyone should be treated with kindness, fairness and respect.Part-time applications are also welcome.

As Registered Manager, you will oversee YMCA's Supported Accommodation Service, ensuring young people aged 16–17 receive safe, high-quality, aspirational support that enables them to belong, contribute and thrive as they prepare for adulthood and independent living.

Initially, you will lead the successful mobilisation and Ofsted registration of our first service before overseeing multiple sites as the service grows.

About the Role & Key Responsibilities

Exceptional Service Delivery

• Lead on ensuring that the day to day operation of the service is in line with the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards.
• Lead, supervise and develop a high-performing staff team - preparing every staff member for registration and future Ofsted inspections.
• Motivate, inspire and develop multiple supported housing teams including 4+ direct reports to successfully manage their own teams, including the delivery of recorded monthly supervision and case management.
• Complete a monthly case management review of each site with relevant manager, including an in-depth audit to ensure young people are receiving the best possible support including high quality case notes, interventions, goals, and a consistency of delivery and approach across all teams.
• Work to build effective staff teams that meet and exceed their set goals and targets and monitor their performance, pro-actively addressing any challenges with the support of HR colleagues.
• Empower your teams to meaningfully engage, involve, and devolve decision making power to young people wherever possible to enable them to highlight and design areas for service development and co-create possible solutions or opportunities for change.
• Model for your teams the use of coaching and motivational interviewing techniques to empower young people with complex needs to regularly set and achieve ambitious person-centred goals, praising them for their achievements, and celebrating where appropriate through the resident incentive scheme.
• Work with your teams to ensure all young people understand and meet the terms of their licence agreement, outlining the expectations we have of them and what they can expect in return from the team at YMCA.
• Ensure you and your teams follow our agreed policies and procedures, including our Positive Change procedure if young people do not meet the expectations shared with them in their licence agreement practicing ‘elastic tolerance’ giving them the opportunity to recognise and change their behaviour.
• Build and maintain excellent working relationships with Local Authorities and ensure the team develop and maintain excellent working relationships with Social Workers, Personal Advisers, local education providers and other partner agencies.
• Be the primary organisational representative at Ofsted inspections, commissioning meetings and placement reviews.

Collaborate with the Head of Resident Services & Head of Housing Services

• Utilising the YMCA Emotional Needs framework, ensure that each young person has a person-centred support plan in place where they set themselves goals focused on independence, emotional wellbeing, education and employment.
• To ensure young people develop practical life skills needed for independent living – including cooking, budgeting, tenancy management, health and wellbeing and positive relationships.
• To ensure that young people are supported with challenges as they present in a curious, empathetic, and solution focused way, responding in a timely manner, as part of or in addition to any planned sessions.
• To deliver a person-centred, asset-based, and trauma-informed approach at all times, recognising that one of the stages of change is relapse which is an important part of the journey towards achieving long term success.
• To ensure smooth transitions between placements.
• Share opportunities to signpost young people for specialist internal and external support with your teams wherever possible i.e. ARC, MK ACT, Mental Wealth.
• Arrange and ensure your teams actively engage in all Reflective Practice sessions designed to allow space for practitioners to consider, reflect on, and improve their practice on an ongoing basis.

Compliance

• Lead on ensuring that all aspects of service delivery, including H&S, Facilities etc are compliant with the necessary regulations, to ensure smooth Ofsted registration, working with teams from across the organisation where necessary.
• Ensure you and your teams collect and record all data required for monitoring and evaluation purposes and write regular case studies to demonstrate the ongoing impact of your work.
• Complete audits, quality assurance processes and continuous improvement plans to ensure continued compliance and success.
• Monitor incidents, complaints and outcomes for young people.
• Ensure that all contract and funding reporting is completed on time and to a high standard to protect and grow our vital commissioning and funding relationships.
• Ensure you and your teams record all information and actions taken factually and as if written to the young person on In-Form (our housing management system) and MyConcern (our safeguarding record system) in a way that you would feel happy to share with the young person if requested.
• Ensure all teams record and complete any actions needed in terms of licence management following property checks, damage to property, or abandonment of property etc.
• Receive and record all compliments and complaints about the housing service on In-Form in line with all Housing Ombudsman requirements and respond to all complaints in writing in a timely manner in line with the appropriate policy and procedure.
• Ensure that all service areas are delivered within budget, reporting any concerns to SLT in a timely manner.
• Ensure service level risk assessments and other health and safety compliance documents are completed as and when necessary for all relevant housing support areas.
• Ensure all H&S and Facilities checks are completed to ensure compliance with Ofsted requirements, raising this promptly with the SLT if Ofsted registered properties are not compliant.

Safeguarding

• Ensure safeguarding lies at the heart of every aspect of the service.
• Act as a Designated Safeguarding Lead and ensure all members of your team record any Safeguarding concerns immediately on MyConcern and make any referrals requested in line with the Safeguarding policy.
• Act as the first point of contact for on-call queries from your direct reports, escalating any significant incidents or safeguarding concerns to SLT, and ensuring adequate cover is in place where necessary.
• Ensure teams are regularly trained in Professional Boundaries to remind staff of their obligation to uphold & maintain them at all times.

About You

You're an experienced leader who enjoys raising standards and making things better. You naturally see opportunities to improve services, simplify processes and create environments that people are proud to be part of. You're equally comfortable developing long-term plans as you are supporting your team to resolve day-to-day operational challenges.

You'll ideally have:

• Experience of managing and motivating a large team providing 24/7 support across multiple sites.
• Level 5 Diploma in Leadership and Management for Residential Childcare, or other qualification accepted by Ofsted (or willing to work towards).
• At least 2 years experience working in supported accommodation, residential childcare leaving care or other supported housing setting for young people.
• Excellent knowledge of safeguarding, risk management and partnership working.
• Strong understanding of the Supported Accommodation (England) Regulations 2023 and Supported Accommodation Quality Standards.
• Experience of working in an asset-based, person-centred, trauma-informed Psychologically Informed Environment (PIE).
• Experience of effective reporting and data collection for the purposes of monitoring and evaluation.
• Excellent leadership, communication and relationship-building skills.
• Strong planning, organisational and problem-solving skills.
• The confidence to challenge poor performance, influence others and drive operational excellence.
• A proactive, customer-focused mindset with a genuine passion for raising standards.

Why Join Us?

This is an exciting opportunity to make a genuine impact within a growing organisation that's ambitious about both its people and the communities it serves.

You'll have the opportunity to:

• Make a real difference in a purpose-driven organisation.
• Build trusted relationships across the organisation.

Everyone is Welcome Here

At YMCA South Midlands, we believe everyone should feel they belong.

We welcome applications from people of all backgrounds, experiences and communities. We are committed to building a diverse and inclusive workforce that reflects the people we serve and where everyone is treated with dignity, respect and fairness.

As a charity with a Christian heritage, our faith inspires our values and our commitment to serving others. We welcome people of all faiths and none. All appointments are made on merit.

Reasonable Adjustments

We want every candidate to have the opportunity to perform at their best throughout our recruitment process.

If you have a disability, long-term health condition or are neurodivergent and would benefit from any reasonable adjustments during the recruitment process, please let us know when you apply or contact us at any stage. We'll be happy to discuss how we can support you.

Safer Recruitment

YMCA South Midlands is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues to share this commitment.

As part of our safer recruitment process, the successful candidate will be required to complete pre-employment checks, which will include a DBS check, verification of identity and right to work in the UK, employment references, qualification checks (where applicable) and other relevant pre-employment screening in line with our Safer Recruitment Policy.

Ready to Apply?

If you're passionate about people, thrive in a fast-paced environment and want to help build a culture where people are supported, challenged and inspired to achieve their best, we'd love to hear from you.

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system services our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

What you’ll do

This role sits at the centre of ShareAction’s five-year strategy for the period 2026–2031. As Programme Lead for Responsible Investment Standards (RIS), you’ll steward one of our most strategically important programmes – defining, defending and advancing the standards that underpin responsible investment and driving leadership among pension funds, ensuring the programme contributes directly to the organisation’s three strategic shifts: durable rules, asset-owner accountability, and public legitimacy.

Asset owners, such as pension funds, sit at the top of the investment chain, controlling the retirement savings of millions of people. How they invest that capital – and how they hold their fund managers to account on risks like climate change – shapes whether the system serves people and planet. Your work will help push pension funds towards genuine leadership and towards stronger laws and confident regulation across the UK and EU.

It’s a varied role spanning policy advocacy, direct engagement with asset owners, coalition-building and research. Early priorities include activating asset owners as system stewards and delivering our flagship benchmark of global asset managers. You’ll also work closely with colleagues developing new work to strengthen the voice of pension savers, ensuring the millions of working people whose retirement incomes are at stake stay at the heart of everything we do.

You’ll join a cohort of senior Programme Leads – spanning Energy Transition, Health and Pension Saver Power – helping to embed ShareAction’s new programmatic way of working. You’ll report to the Director of Investment Standards & Policy, working closely with the wider Leadership Team, including the CEO, COO and Director of Campaigns & Communications.

On the strategy side, you’ll set the direction for campaigns that influence investors, companies and policymakers, with clear change goals and a strong theory of change behind them. You’ll hold strategic oversight of the whole RIS portfolio, build a shared framework for planning and measuring impact, and report regularly to the Leadership Team on how things are progressing. You’ll also lead the programme’s evolution in line with our 2026–2031 strategy and make sure RIS acts as the organisational hub for responsible investment standards – working closely with our thematic programmes and the Pension Saver Team to keep everything joined up.

Funding is a big part of the role, too. You’ll take the lead on securing funds for the programme, working closely with the Director of Investment Standards & Policy and our Fundraising Team, and you’ll build and manage funder relationships directly, supporting Directors and the CEO on the bigger, cross-programme funder conversations. You’ll also represent ShareAction externally – at events, in the media, and in the rooms where the debate gets shaped.

Day to day, you’ll oversee delivery of the whole programme portfolio, holding responsibility for its objectives and outputs. At the heart of this is our Investor Engagement and Research Team, which you’ll lead directly – overseeing everything from benchmarking the asset management industry to publishing research and guidance for asset owners, building the relationships that strive up standards, and providing secretariat support for our CRIN and RINU networks. You’ll keep an eye on risk across the portfolio and work closely with peers across ShareAction’s Extended Leadership Team to keep it all well coordinated.

You’ll take overall responsibility for the programme’s financial performance, working with programme staff to manage budgets that flex in line with fundraising income. On the people side, you’ll directly manage five members of staff and oversee the work of 12 more, building a team culture that’s healthy, inclusive and genuinely supportive. You’ll also matrix manage colleagues across the wider portfolio and share learning and best practice to build consistency across programmes – including shaping how ShareAction approaches research governance more broadly.

We’ll also look to you to stay on top of best practice across communications, campaigns, policy, research and investor engagement and to keep pace with political, commercial and sector developments – including horizon-scanning on emerging themes like AI, bondholder stewardship and pension governance, so RIS is always ahead of the debate, and coordinating engagement with investors across the organisation.

You’ll work closely with other Programme Leads, the Leadership Team, and stakeholders including asset owners, asset managers and funders – using your skills to influence real change in how the financial system serves people and the planet. If this role sounds like something that would build on your current skillset and engage you, we’d love to hear from you!

What you’ll bring to the team

We’re looking for someone with:

• A proven track record of leading complex programmes or portfolios that influence the choices of decision-makers. These should be programmes that integrate a range of disciplines and levers, ideally in a not-for-profit or campaigning context.
• Broad subject matter expertise across relevant campaigns or thematic areas and the ability to hold strategic oversight across multiple topics.
• Knowledge of the pensions industry: how it works and what incentivises pension funds to take action.
• Experience leading bid development and managing funder relationships, with a track record of securing significant funding.
• Strong stakeholder management skills, including developing senior-level relationships.
• Experience leading and developing teams, including through matrix management of structures, and creating cohesive, healthy and supportive team cultures.
• The ability to develop and communicate strategy clearly, connecting programme-level work to organisational priorities.
• Excellent project and programme management skills, including designing consistent frameworks in fast-moving, contested contexts.
• Strong financial management skills, including managing complex, flexible budgets.
• The ability to translate strategy into actionable plans in contexts where there might be no tried and tested playbook, with enthusiasm for innovation and confidence in leading others through change.
• Some understanding of responsible investment standards, stewardship, and the political and regulatory landscape shaping investor behaviour in the UK and EU.

It would also be great if you have:

• Experience as a lead spokesperson in an advocacy context, through public speaking or media engagement.
• Experience leading and/or running high-profile campaigns that mobilise diverse stakeholders, including investors, civil society and policymakers.
• Experience using external communications and media as a tool for change.
• Familiarity with risk management frameworks in a programme or portfolio context.
• Experience conducting and overseeing large research projects.

While we hope we'll find someone with the majority of these skills and experience, we're keen to hear from you even if you don't have them all. We appreciate lots of skills are transferable, and we welcome opportunities to explore different ways of achieving our goals.

We have a formal hybrid working policy in place. As this role involves regular engagement with London-based stakeholders, you can expect regular time in our Aldgate office (typically at least once or twice a week), alongside the flexibility to work in a way that suits you.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension invested with NEST and their green funds.
• A healthcare plan with Bupa.
• An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• Death in service cover of 3x salary.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay: starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday, 24th August 2026.
First-round interviews: w/c 31st August 2026 (online).
Second-round interviews: w/c 14th September 2026 (in person at our London office). 

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference.

We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Blackpool, Fylde and Wyre working 28 hours per week on a 12 month fixed term basis.

This is a community-based role involving regular travel across the Blackpool, Fylde and Wyre area including local home visits, meetings, and direct support, with the flexibility to work from home based on business and community needs.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
You will organise and oversee Singing for the Brain groups and Dementia Cafes and manage the volunteers that help at them.

Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you. We provide training and ongoing support.

You don't need previous dementia experience to apply.

Please don't be put off from applying if you don't meet every requirement listed below. We recognise the value of transferable skills, lived experience and potential. Whether your experience comes from work, volunteering, supporting someone affected by dementia, or you're looking for your first professional role, we'd love to hear from you.

About you

You will have:

- An understanding of dementia, personal experience of supporting someone affected by dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support. This could be gained through health, social care, community, voluntary, customer service, education, housing, retail, hospitality or other people-focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You may occasionally represent Alzheimer's Society at local events, providing information about dementia and signposting people to further support and resources.

Key Responsibilities:

- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Organise and manage regular Singing for the Brain groups (with no expectation to be the musical facilitator which is outsourced), Dementia Cafes and the volunteers who support them.

Interviews for this role have been provisionally scheduled to take place via Teams on week beginning 24 August 2026

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

The Role

To provide a high-quality housing management and health and safety service, acting as a primary point of contact for tenants and delivering excellent customer service. The role includes managing tenancies, carrying out health and safety inspections and compliance checks, maintaining accurate records, promoting tenant responsibilities, and taking enforcement action where required. The postholder is expected to spend approximately 70% of their time at CIHA’s managed accommodation, ensuring effective tenancy management and compliance with health and safety standards. The working hours for this role is 35 hours per week Monday-Friday. Flexible working conversations are welcomed as part of the interview process. 

Our Organisation

Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us.