Information records manager jobs

Supporter Care Assistant

Fixed Term Contract | 3 days per week

Are you highly organised, people-focused and confident providing excellent customer service? Do you enjoy helping people feel welcomed, supported and connected?

Scripture Union is looking for a Supporter Care Assistant to join our Mobilisation Team on a fixed term basis. This role plays an important part in helping us care well for our supporters, customers and wider community, ensuring they receive a positive, efficient and engaging experience whenever they connect with us.

About the role

As Supporter Care Assistant, you will act as one of the first points of contact for enquiries and help support the smooth running of our supporter and customer care processes.

You will be involved in:

• Responding to enquiries by phone, email, website and post
• Processing orders, subscriptions, donations and Direct Debits
• Supporting fundraising activity and mobilisation campaigns
• Maintaining accurate records on our CRM system
• Working closely with colleagues and external partners to fulfil orders and communications
• Encouraging engagement with Scripture Union’s ministry and wider work

About you

We are looking for someone who enjoys working with people and takes pride in providing excellent service. You may already have experience in a customer-facing, administrative or supporter care role, or you may be looking to develop your skills further in this area.

You will be someone who:

• Communicates warmly and professionally
• Is organised and able to manage a varied workload
• Has good attention to detail
• Is confident using systems and handling data accurately
• Can work to deadlines and follow processes carefully
• Is supportive of Scripture Union’s mission and values

Invest in our mission, as we invest in you:

Our Benefits:

• 23 days holiday (pro rata) + bank holidays + 5 volunteering days 

• Up to 12% pension contribution 

• Life insurance 

• Free Bible Reading Guides 

• Enhanced family leave 

• Asupportive, faith-filled environment where your work has eternal impact 

Occupational Requirement

Scripture Union is a Christian charity committed to sharing the good news of Jesus with children and young people. Therefore, this role carries an occupational requirement for the successful applicant to be a practising Christian, in accordance with the Equality Act 2010. The successful candidate will be expected to actively support and work in accordance with Scripture Union's Christian ethos, mission and values.

Safeguarding

Scripture Union is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate will be required to undergo a satisfactory Basic Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

Contract: Full Time (35 hours per week), Permanent​

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Hours: 35 hours per week​

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Location: Manchester​

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Starting salary:  £34,220 per annum​​

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Closing date: 16.08.2026​

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Expected date of interviews: w/c 31.08.2026​

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Job ref: VA795​

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We have an exciting opportunity for a welfare advisor based within our Legal Advice and Welfare Services (LAWS) team. ​​

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About the role​

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Do you want to use your extensive welfare benefits and/or asylum support experience to help torture survivors realise their welfare rights and entitlements? ​

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Freedom from Torture is a human rights organisation that provides rehabilitation to survivors of torture. We are looking for someone who shares our passion for human rights to join our team in Manchester. ​

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The Welfare Advisor works within the holistic rehabilitation model of Freedom from Torture and provides welfare advice and advocacy to our clients, forming part of a multi-disciplinary team. You will receive, process and manage welfare referrals, and act as a point of contact on welfare issues primarily for the Manchester centre, and to a smaller degree, the​​ Scotland Centre.

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This role requires careful and sensitive delivery of complex welfare information and advice, often to very vulnerable clients. You must have in- depth knowledge of the welfare rights and benefits available to asylum seekers and/or refugees. This may include completing Section 4 applications, or appealing negative benefits decisions on health or vulnerability grounds. ​

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About you​

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The ideal candidate for the role will have the following:​

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​Experience of working within a similar role providing advocacy on a range of welfare issues to include housing, welfare benefits and Asylum Support

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​Extensive experience of working within the benefits system, including the application, assessment and appeals procedures

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​Experience working with refugees and asylum seekers and an understanding of the needs of this group and the associated support services and mechanisms available

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​Experience of liaising with external agencies and government bodies to ensure that service users are given access to their available welfare rights and entitlements.​​

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At interview you will need to demonstrate your ability to identify welfare needs and provide appropriate advice and recommendations. You will be given a case study to work through and you will be asked to share your analysis and plan with us. ​

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In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).​

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Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality. ​

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Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £34,220 - £39,696.​

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To view the Job Description and Person Specification, please kindly see the attached file.​

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Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.​

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Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.​

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We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.​

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Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.​

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Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.​

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We reserve the right to close the vacancy early if we receive a high volume of applications.​

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No agencies please.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Mental Health Service in Southwark.

Sounds great, what will I be doing?

In this rewarding role, you will work closely with service users to deliver person-centred, strengths-based support that promotes recovery, independence, and wellbeing. You will engage individuals in comprehensive assessments, support planning, and safety planning, ensuring that all plans are user-led and tailored to their unique needs, aspirations, and goals. Working collaboratively with the Service Manager/Team Manager, you will assess referrals and develop, review, and monitor support, safety, and move-on plans. You will build strong partnerships with external agencies, families, carers, and other key supporters to ensure coordinated and effective support. The role also involves helping service users access healthcare, education, training, employment, and other opportunities that support their recovery journey, while encouraging participation in social and skills-development activities that promote inclusion and confidence. As part of a flexible and supportive team, you will contribute to maintaining a safe, welcoming environment, oversee health and safety requirements, support tenancy sustainment including occupancy agreements and rent payments, and provide information and signposting to carers so they can access the support available to them.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We are looking for a confident and proactive individual with excellent communication, influencing, and relationship-building skills. You will be able to work collaboratively with colleagues, stakeholders, and partner organisations, using your strong interpersonal and negotiation skills to build trust, foster positive partnerships, and achieve the best outcomes for service users. You will demonstrate a professional and ethical approach at all times, acting with integrity and gaining the confidence and respect of those you work with. Strong IT and digital skills are essential, including proficiency in Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook. You will be comfortable producing reports and written documentation, maintaining accurate records and databases, analysing information, creating presentations, and managing professional communications. The ability to support the ongoing development and maintenance of service and contract-related databases, working alongside IT colleagues where required, will also be important in ensuring efficient and effective service delivery.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Are you a marketing professional who loves dogs?
We’re looking for a Marketing Automation Officer to help us spread the word about our work through email marketing and other digital channels.

What does this role do?

As Marketing Automation Officer, you will:

• manage e-marketing campaigns throughout the full lifecycle, from developing campaign briefs and agreeing timelines, to building automated journeys and monitoring their performance,
• manage audiences through ensuring data quality and compliance of email distribution lists and supporting with audience segmentation, ensuring messages reach the right audiences,
• work closely with colleagues across the Marketing and Communications division to coordinate campaign activity, regularly updating campaign stakeholders on performance.

Interviews for this role are provisionally scheduled for week commencing 24th August 2026 and will take place on Teams.

Could this be you?

To be successful in this role, you’ll need email marketing experience, specifically with experience working with Salesforce Marketing Cloud. We’re looking for a strong technical candidate for this role, who has significant experience of building and delivering campaigns, as well as SQL proficiency to support selections, integrations and customisations. You’ll be an excellent communicator, with the ability to translate organisational objectives into compelling marketing campaigns. A passion for animals and the work we do is essential.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

YOUTH WORKER  

OASIS NORTH BRISTOL

HOURS: FULL TIME

CONTRACT: 12 MONTH FIXED TERM CONTRACT (WITH VIEW TO EXTEND)

SALARY: £28,369 per annum

We have an exciting opportunity for a Youth Worker to join Oasis North Bristol. Our Youth Worker will work with young people and families across the community to develop positive activities which promote a sense of belonging.

We’re looking for an individual who has a passion for supporting young people and developing community led activities. The role will involve supporting young people and families in our local Oasis academies but also in the wider community, inspiring and enabling local people to be an active voice and developer in their local area.

The successful post holder must have:

· Good standard of basic education, including English and Maths Level 2

· Experience of youth work either as a volunteer or professionally

· Experience of managing and working with volunteers

· Ability to build long lasting, positive relationships with both young people and adults

This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:

· A pension scheme, currently offering 7% employer contribution

· A generous holiday allowance

· Working as part of a friendly, community-minded team of professionals

If you are interested in being part of this service, then please:

To apply, please send your CV and a Supporting Statement (no more than two A4 pages) 

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

Completed applications should be returned by 9am Tuesday 8th September 2026.

Interviews will take place Thursday 17th September 2026.

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

If you require assistance or adjustments to overcome potential barriers during the recruitment process, please let us know.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

The Alex Project is Spectra's specialist sex worker support service. We provide outreach, advocacy, online engagement, community development and research activity with sex workers across London.

As our team continues to grow, we are looking for a compassionate, strategic and community-minded leader to join Spectra's Senior Management Team as our new Head of Sex Worker Support Services.

This is an exciting opportunity to shape and develop a well-established service that combines frontline support, community engagement, partnership working and research. You'll work alongside a committed team of staff, volunteers, partners and community members to ensure that sex workers across London can access high-quality, accessible and non-judgemental support.

About the role

The Head of Sex Worker Support Services provides strategic leadership for the Alex Project and is responsible for the overall direction and development of the department.

The role includes:

• Leading and supporting a multidisciplinary team delivering outreach, advocacy, online engagement, research and community development activities.
• Developing partnerships with statutory, voluntary and community organisations across London.
• Supporting staff with complex casework, safeguarding and service development.
• Working with colleagues to secure funding and support sustainable growth.
• Overseeing service monitoring, reporting, quality assurance and learning.
• Supporting meaningful community participation and ethically governed research activity.
• Contributing to Spectra's wider organisational leadership as a member of the Senior Management Team.

About you

We're looking for someone who combines strong leadership skills with a commitment to the rights, wellbeing and self-determination of sex workers.

You will have:

• Experience of leading staff, volunteers or services within the voluntary, health or community sector.
• Experience of advice, advocacy, health or education programmes.
• Excellent partnership-building and communication skills.
• A strong understanding of the diversity of sex worker communities and the barriers many people face when accessing support.
• Knowledge of safeguarding, confidentiality and good record keeping.
• A commitment to anti-oppressive, community-led ways of working.

We particularly encourage applications from people with current or previous lived experience of sex work or transactional sex, and from people with experience of peer-led community support.

About Spectra

Spectra is a health and wellbeing organisation with a strong LGBTQ+ heritage. We work with people from marginalised communities across London, including LGBTQ+ communities, sex workers, young people, and people living with or affected by HIV.

Our values are grounded in lived experience and community participation. We aim to be inclusive, accessible, anti-oppressive, supportive, emotionally aware and community-driven in everything we do.

Salary: Starting at £66,920, raising to £77,555
Hours: 37 hours per week (full-time)
Contract: Permanent
Location: Family Action Head Office, London N1 7GR.
Our office space is wheelchair accessible. We typically work two days a week in the office, but offer the flexibility of home-working anywhere within the UK.

FAMILY ACTION AND THE ROLE'S IMPACT:

At Family Action we support people through change, challenge or crisis. It is what we have done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

MAIN RESPONSIBILITIES:

• This is an important senior role in Family Action. As Deputy Director of People, you will lead on all People matters at Family Action, encompassing HR, EDI, volunteers and Learning & Development. You will report to the General Counsel & Director of Systems.
• Your role will be varied, exciting and incredibly worthwhile. At its heart is a commitment to delivering high-quality outcomes, and the opportunity to make a meaningful difference within our organisation, benefiting staff, volunteers and those who use our services. You will be working with managers at all levels to influence, inform and plan work across the entire organisation.
• We are looking for someone who is motivated and who can draw learning from a range of sources and analyse evidence within its wider organisational context. You will bring substantial Human Resources experience and a strong track record of developing and delivering People strategies. You will be skilled at leading through complexity, navigating change, understanding organisational challenges, and developing effective plans that support continuous improvement.

For the main requirements of the role, please see the job description and person specification.

BENEFITS:

• an annual paid leave entitlement of 30 working days plus bank holidays (FTE)
• up to 6% matched-pension contributions
• flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation which strives for excellence in all we do and operates with mutual respect.

TO APPLY:

• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: 16 August 2026 at 23.59

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

About Citizens Advice Camden

We are a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough. We identify trends to ensure our services remain agile and able to respond to changing and emerging advice needs.

Role Purpose

The Camden Food Mission is a new service designed to deliver advice in food settings across Camden. This service is a direct response to local food insecurity across the council. It will deliver a floating advice service embedded primarily within food support locations, aiming to reach people who would not otherwise access advice services. The service will focus on stabilising income, managing debt, and reducing reliance on crisis provision.

The project will be delivered through a mix of face-to-face, telephone, and digital channels. Face-to-face appointments will be held in community food locations, with an emphasis on a flexible, visible presence to maximise reach.

We are recruiting a full-time debt adviser to join this project, to work alongside an established and experienced generalist adviser.

Ideally, you will be an experienced money adviser, and able to deliver high quality debt advice and on-going casework to clients. You will be an approved DRO intermediary or be willing to work towards becoming a DRO Intermediary by completing the relevant training. You should also hold the IMA Certificate of Money Advice Practice (CertMAP) or be willing to work towards obtaining this. The CertMAP and DRO Intermediary status are prerequisites to be considered at Senior Level.

Role Profile 

• Provide debt advice and specialist casework that is in-depth and complex and covers the full range of debt advice.
• Work to achievable targets in line with the criteria set by the funder.
• Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
• Research and explore options and implications so that clients can make informed decisions. Act for clients where necessary using appropriate communication skills and channels.
• Advise clients who are eligible for a DRO of the possible implications, duties and obligations and complete and submit DRO applications on their behalf.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.Liaise with advice partners to set up and deliver advice sessions in community outreach locations as required

If you have applied for this role recently, please do not apply again.

Closing deadline for applications is: 9.00am on Monday, 24 August 2026

CVs are not accepted. 

Applications will be reviewed on a rolling basis and interviews may be conducted before the closing date.

Interview date:tbc

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

We have an exciting new opportunity for a Social Prescriber to join our team in Merton.

The Merton Social Prescribing service is one of the most established and mature services in the UK and is celebrating its 10th anniversary this year.We are seeking an individual to join our successful service in Southwest London. This role will help to strengthen the links between Primary Care, voluntary and public services to improve patients’ health and wellbeing. 

You will provide a person centred service to patients within Primary Care GP practices in Merton, and you will also support each patient to access appropriate services provided by voluntary and community organisations and other agencies.

Social prescribing expands the options available in Primary Care by creating a ‘managed’ way for referrals of patients with social, emotional and/or practical needs. Patients ca n be linked to a variety of local non-clinical services in the community. These include leisure, social activities, education, welfare, housing and employment advice and support. 

About The Role | How to Apply: 

• 35 hrs per week  9 - 5 pm

• 1 year fixed term contract initially with possible extension

• Hybrid role

• £ 34,296 per annum plus 5% pension, includes Outer London Weighting, generous annual leave and excellent training opportunities

• Closing date for applications:  Wednesday 12th August 2026

• Please ensure that you fill in your application using the job specification headlines. Applications may close before the deadline, so please apply early to avoid disappointment.

• Interviews planned for 18th/19th August

• Applicants will be notified by email if they are to be invited for interview a few days prior to the interview date

Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, until December 2026
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday)
Start Date: ASAP

Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care. Please note this role will require a basic DBS check due to the management of children's data.

Responsibilities:

• Act as the first point of contact for supporters across phone, email, post and social channels
• Respond to enquiries, resolve complaints and provide high-quality supporter care
• Engage and inspire supporters to deepen their involvement with our work
• Support outbound communications, including thanking and stewarding fundraisers
• Maintain accurate supporter records on the CRM system and log all interactions
• Process requests for information and ensure materials are sent promptly
• Run reports to support supporter engagement and ensure donations are acknowledged
• Share supporter feedback to help improve services and organisational learning
• Work closely with internal teams and stakeholders to deliver a seamless supporter experience
• Identify ways to improve processes and contribute to continuous improvement

Requirements:

• Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
• Confidence handling enquiries and complaints with empathy and professionalism
• High level of organisation and attention to detail, with the ability to manage priorities and deadlines
• Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
• Collaborative and proactive approach

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

We are looking for a Marketing Support Administrator to report to and support the Service Coordinator in the daily running of the charity which runs on a part-time basis. This is an exciting time for the charity as long-term funding has been secured.

Levenshulme Good Neighbours, (LGN) is a local charitable incorporated organization (reg 1163827) offering befriending services to socially isolated and lonely over 55-year-olds members of the Levenshulme local community. We do this by providing local volunteers to match locals struggling from a lack of social companions. We also host Sunday Luncheons and Slow-Moving Exercise classes. 

The Marketing and Support Administrator will be tasked with creating newsletters, data entry, management of client files, dealing with invoices, receipts, social media campaigns, attending promotional and communal events, creating board meeting agendas and other vital tasks to keep the charity running smoothly. We are hoping someone with an optimal outlook and positive attitude can join our team. This role would require someone with a passion for the cause; tackling social isolation and loneliness experienced by older people.

You will be governed by a friendly and diverse team of locals who share the same passion, come from diverse backgrounds and offer a lot of skills and insights into the field.

Key Responsibilities

• Support the creation and management of marketing materials using Microsoft PowerPoint and Excel
• Create regular social media posts about LGN activities, events, volunteers, and community impact
• Write short stories or case studies about members, volunteers, and the difference LGN is making
• Help promote events, activities, and volunteer opportunities locally and online
• Create simple posters, flyers, and social media graphics using Canva or similar tools
• Update information on the LGN site and social media pages
• Collect photos, quotes, and feedback from activities and events to use in newsletters and social media
• Help raise awareness of LGN and encourage more local people to get involved
• Manage multiple projects simultaneously, prioritising tasks effectively through excellent time management
• Maintain organised records of marketing activities, schedules, and reports
• Contribute to the development of marketing strategies by providing insights based on analysis skills
• ·Attend board meetings often, voicing the continual objectives and aims for the charity
• Supporting the ambassadorial function of the Service Coordinator at stakeholder meetings with the council, local councillors, grant funders, and possibly client referrers
• Call handling enquiries from referrers, locals, volunteer prospects
• Checking and sending off D B S forms for volunteer befrienders

Essential Skills And Qualities

• Experience in the charity sector within a marketing environment is advantageous
• Strong analysis skills with the ability to interpret data effectively
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word is essential
• High level of IT competency, including Google Suite and Microsoft Office
• Strong time management and ability to prioritise a varied workload
• Confident writing, editing, and presenting skills
• Flexible, self-motivated, and capable of working independently and as part of a small team
• Able to respond positively to challenges, feedback, and shifting priorities
• Demonstrates initiative, resilience, and the ability to handle pressure and competing deadlines
• Empathy and sensitivity to the challenges faced by individuals and communities
• A positive, can-do attitude and belief in the power of community development and organising
• Able to stay calm, use tact and diplomacy, and find constructive solutions to problems
• Data entry experience
• Leadership qualities with a proactive approach to problem-solving and team collaboration

Desirable Skills

• Capacity to work with wordpress com and update web pages
• Familiarity with accounting software
• Proficiency in creating leaflets, flyers, social media campaigns with programs such as Canva
• Previous experience in the charity sector
• Intermediate proficiency with Excel software
• Attention to detail in screening reports, accounts, budgets
• Report writing skills
• Bid writing experience

Benefits

First Aid Training, Professional Development, Hybrid working, working in a highly energetic environment alongside other charitable organisations for the betterment of society. There'll be opportunities to attend daytrips to coastal areas with staff from partner organisations and service users. Charity pension plan included. Apply by filling out a Marketing and Support Administrator Application Form.  We would love to hear from you. All the best.

Tenancy Sustainment Project Worker
Hours of work: Full-Time, 37.5 per week (5 days per week)
Contract: 2-year 9-months Fixed Term
Salary: £28,000 per annum
Location: Overstream House, Cambridge CB4 or at other locations within Cambridge

About Us 

Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services.  National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities.

Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community.

Our specialist Housing Team provides expert advice and support to help people successfully navigate the search for housing and crucially, support them to sustain life away from the street.

About you and the Role 

The Tenancy Sustainment Project Worker will provide targeted, practical and relational support to individuals who have recently secured accommodation or who are at risk of losing their tenancy. This is an outreach-focused role, working proactively with people in community settings, partner agencies, drop-ins and other accessible locations to maintain engagement and offer support where it is most appropriate.

The role may occasionally involve contact in or around accommodation settings, but this would usually be planned and supported alongside other services where appropriate. The role will focus on preventing repeat homelessness by helping people stabilise their housing, understand and manage the responsibilities of a tenancy, and build the confidence and skills needed for independent living. Working in trusted community settings and in partnership with statutory and voluntary sector services, the postholder will act as a critical bridge between vulnerable individuals and the support systems available to them.

Key Responsibilities

• Provide outreach-based casework and practical tenancy support, working one-to-one with people who have recently moved into accommodation or who are at risk of tenancy breakdown, including proactive engagement in community settings, partner agencies, drop-ins and other accessible locations. Where accommodation-based contact is required, this would usually be planned in advance and supported alongside other services where appropriate.
• Support clients with the practical responsibilities of sustaining a tenancy, including rent payments, benefits, income, household bills, budgeting, financial planning, accessing furniture grants, home furnishing schemes and other resources needed to establish a safe and settled home.
• Develop clients’ independent living skills and confidence, helping them build routines, manage their home, solve problems, understand tenancy expectations and gain the skills needed to live independently over the longer term.
• Provide housing information, homelessness prevention support and advocacy, supporting clients to understand their rights and responsibilities and liaising with landlords, relevant local authorities and local authority housing services where there is a risk of eviction or difficulty navigating housing systems.
• Connect clients with wider welfare, specialist and community support, including benefits guidance, financial information, employment and training opportunities, Wintercomfort’s wider services, and specialist partners such as legal aid services where appropriate.
• Work collaboratively and maintain effective outreach casework practice, building trusted relationships with people experiencing housing crisis, poor mental health or disengagement from services, using proactive and flexible engagement methods to maintain contact, while keeping accurate records and contributing to monitoring the impact of tenancy sustainment support.
• To ensure that accurate records are kept, documenting the support services provided to Wintercomfort’s service users on Inform. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and deliver impactful case studies to funders.

One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people’s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people.

If you choose to come and work with us, you will find that we offer: 

• Benefits – You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. 
• A supported work environment – You will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. 
• Training – We recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role. 

Closing date: Thursday 27th August 2026

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. 

No agencies please. 

Intensive Support Project Worker

We are seeking a compassionate Intensive Support Project Worker to help people affected by homelessness build stability, independence and a positive future.

Salary: £28,135 to £30,635 per annum
Location: Southend-on-Sea, Essex
Hours: 37 hours per week
Contract: Permanent
Closing date: 21st August 2026

Interview Date: 2nd September 2026

About the role

As Intensive Support Project Worker, you will provide personalised, recovery-focused support to people living in supported accommodation.

You will build positive and trusting relationships with residents, helping them adjust to a settled home environment and work towards their individual goals. Taking a person-centred and trauma-informed approach, you will develop assessments, risk management plans and personalised recovery support plans alongside each resident.

Key responsibilities will include:

• Delivering tailored housing-related support to help residents sustain their tenancies
• Developing and reviewing assessments, risk management plans and recovery support plans
• Building warm, professional relationships with residents
• Identifying and responding appropriately to safeguarding concerns
• Working in partnership with statutory, voluntary and community organisations
• Delivering recovery-focused activities, wellbeing groups and opportunities to develop essential life skills
• Completing and recording health and safety checks within supported accommodation
• Creating a safe, welcoming and inclusive environment for residents

The role will involve some evenings, weekends and bank holidays.

About you

You will have experience or knowledge of supporting people affected by homelessness and understand the principles of a recovery-focused approach.

You will be able to work with individuals in a calm, sensitive and client-led way, building trust while maintaining appropriate professional boundaries. You will also be resilient, patient and confident when responding to challenging situations.

You will be comfortable working independently and collaboratively as part of a team. An NVQ Level 3 or equivalent qualification in Health and Social Care, Housing, Information, Advice and Guidance or a related subject would be beneficial but is not essential.

About the organisation

The organisation is a homelessness charity providing housing, support and opportunities to help people move away from homelessness and rebuild their lives.

It is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Applications are particularly encouraged from people with lived experience of homelessness.

Other roles you may have experience of could include Support Worker, Housing Support Worker, Homelessness Support Worker, Project Worker, Recovery Worker, Key Worker, Tenancy Sustainment Worker or Housing First Support Worker.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

 Key responsibilities:
The Marketing Officer (Retention) at CBM UK is an important role in making our lifechanging work possible. The position holder is responsible for producing direct mail and digital fundraising appeals for individual supporter audiences that will elicit strong engagement and ongoing financial support.
Working closely with the Head of Marketing and across the Fundraising, Impact and Communications department, the Marketing Officer (Retention) plans and delivers 10-12 fundraising appeals per year to existing supporters. These include one off cash fundraising appeals, newsletters, and prayer diaries, which are produced through working with external copywriters, designers and printers. The role works across multiple
marketing channels, including direct mail, email, web, and telephone, towards an agreed income target.
The position holder also supports the development of fundraising plans, supporter
(customer) journeys, and the testing of new channels and messaging.
Cultivation appeals (60%)
a. Direct mail: Deliver regular and inspiring off-line direct mail campaigns to existing supporters on time and within budget. The role-holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside
freelance copywriters and designers, and managing print and fulfilment suppliers.
b. Email marketing: Plan, build, and send mass marketing and fundraising emails to existing supporters.
c. Online landing pages: Build landing pages (using WordPress) to support individual fundraising and offline marketing appeals. Ensuring landing pages on the CBM website are integrated with offline appeals and are engaging to existing audiences. This includes utilising Search Engine Optimisation tools aimed at maximising online traffic and income.
d. Newsletters and prayer diaries: Lead on the planning and implementation of reporting back to existing supporters about CBM UK’s work as part of their donor journey, through delivering supporter newsletters, e-news, and prayer diaries, currently produced three times per year.
e. Internal briefings: Prepare internal marketing materials for colleagues and provide briefings for supporter facing teams ahead of each appeal.
f. Agency and freelancer management: Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, freelance copywriters and designers, print suppliers, and mailing houses. Evaluate and source new agencies and suppliers as appropriate.
High donor fundraising (20%)
a. High donor direct mail: Lead on CBM UK’s high donor fundraising programme, through planning and managing regular direct mail communications and fundraising asks to this segment of supporters, working towards achieving annual income targets.
b. Relationship development: Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including the planning,
briefing and reporting of personalised communications, carried out by the Supporter Relations team through phone, email, and post.
Planning and reporting (10%)
a. Analysis and reporting: Review appeal performance against key performance indicators (response rates, average value, net income) to report back and provide learnings to support decision making around future activity.
b. Data and CRM handling: Develop a good knowledge of the CRM system (SalesForce), including the creation of data briefs and appeal selections through the CRM, and ensuring clear recording and reporting of direct marketing activity.
Other (10%)
a. Sector knowledge: Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.
b. Communication guidelines: Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
c. Compliance and data protection: Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
d. Collaboration and integration: Work alongside other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working. Ensure fundraising plans are shared across departments.

In developing and testing new fundraising approaches, messaging, and channels, the role holder is part of a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK. The role may also include occasional working out of normal office hours, agreed in advance, and occasional travel in the UK, as well as the possibility of travel internationall

Please download the recruitment pack for full details.