Key relationships manager jobs

Role purpose
Southampton Hospitals Charity is looking for an organised and motivated Supporter Care Assistant to join our team. We are committed to excellent stewardship, so every supporter feels valued and confident that their gift is making a difference.
As the first point of contact for many of our donors, you will play an important part in delivering a consistently high standard of customer service.
In this role, you will look after our supporter care inbox, responding to a wide range of enquiries, from questions about donations to more sensitive concerns, with empathy, care and efficiency. You will also help to process incoming post, making sure donors receive the right thanks and acknowledgement for their support.
Working across our different income streams, you will help us deliver thoughtful, well-planned stewardship. You will use our CRM, to keep records accurate, up to date and compliant, ensuring preferences are recorded and that every supporter is looked after appropriately.
You will bring strong attention to detail, a willingness to learn, and experience of providing excellent customer support. If you are passionate about fundraising and the impact a charity can make, we would love to hear from you. This role is an important part of delivering our ambitious strategy to grow our income, reach and impact.

Main Responsibilities

Supporter care and administration

• Manage the supporter care inbox, responding to enquiries, feedback and complaints in a timely, professional and compassionate way.
• Process donations and supporter information accurately, following agreed procedures and ensuring acknowledgements are issued promptly.
• Maintain high-quality supporter records on the CRM, capturing key details and preferences and ensuring data is accurate and up to date.
• Support stewardship activity by preparing and sending thank-you communications and helping to deliver supporter journeys across in memory and legacy income streams.
• Process and thank donations received via post, sign posting to colleagues using our CRM when appropriate.
• Lead on the processing and thanking of campaign income as a result of our fundraising appeals and campaigns.
• Work closely with colleagues to resolve queries and continuously improve the supporter experience, identifying themes and suggesting practical improvements.

Supporter communications and relationship building

• Provide friendly, clear and consistent communication with supporters by email, telephone and post.
• Handle sensitive conversations with care, including bereavement-related enquiries and in-memory giving, signposting to colleagues where needed.
• Supporting the IMO and Legacy Manager to identify and fulfil key touch points in the supporters’ journey to enable donations and assist in providing communications as the need arises.

Teamwork and collaboration

• Work closely with colleagues across the charity to share information, resolve queries and ensure supporters receive a joined-up experience.
• Contribute to a positive, supportive team culture by being approachable, dependable and willing to help where needed.

Supporter care compliance

• Support the accurate input and maintenance of supporter data, ensuring records are updated promptly and consistently.
• Follow data protection and fundraising compliance requirements, including recording consent and communication preferences.

Person Specification

Knowledge and experience

• Experience in a customer service or supporter care role, responding to a range of enquiries with professionalism and empathy.
• Experience of processing and recording information accurately, following agreed procedures and meeting deadlines.
• A strong understanding of what excellent stewardship looks like, with a focus on supporter satisfaction and retention.
• Confidence using IT systems, including Outlook, Word and Excel, and experience of working with a CRM or database (or the willingness to learn).
• An awareness of data protection and confidentiality, and the importance of recording consent and preferences accurately.

Skills, abilities, and behaviours

• A friendly, approachable communication style, with strong written and verbal skills.
• Confidence handling a variety of conversations, including sensitive or emotional enquiries, while staying calm and professional.
• Strong attention to detail and a commitment to getting things right first time.
• Able to prioritise and organise a busy workload, adapting to changing demands.
• Comfortable working independently, while also enjoying being part of a supportive team.
• A positive, solutions-focused approach and a genuine desire to help supporters have the best possible experience.

This is a unique opportunity to join Practical Action at an exciting and pivotal point in our journey. We are seeking an exceptional Executive Assistant to provide dedicated support to our Interim CEO during a period of transformation, growth and strategic development, while we recruit and appoint our permanent CEO.

Working at the heart of the organisation, you will play a key role in ensuring continuity, maintaining momentum and supporting the successful transition to new leadership. This highly visible position offers the opportunity to contribute directly to the next chapter of Practical Action's impact and ambition.

We are looking for an experienced, highly organised and proactive Executive Assistant who can provide outstanding strategic and operational support to the CEO of a respected international development organisation. Acting as a trusted partner, you will enable the CEO to focus on organisational leadership, external engagement, fundraising and the delivery of strategic priorities.

The role encompasses complex diary and inbox management, preparation of high-quality briefings and correspondence, Board and governance support, and coordination with senior stakeholders across the organisation and internationally. You will work closely with colleagues, partners and supporters across multiple countries, cultures and time zones, ensuring the smooth and effective operation of the Executive Office.

This is a demanding and rewarding role that requires exceptional judgement, discretion and attention to detail. The successful candidate will be comfortable operating in a fast-paced, complex environment, able to manage competing priorities with confidence, and skilled at building effective relationships with a diverse range of stakeholders, including senior leaders, trustees, partners and external representatives.

If you thrive on enabling others to succeed, enjoy working at the centre of decision-making, and are motivated by the opportunity to support an organisation delivering meaningful global impact, we would love to hear from you.

 Accountabilities:

Executive and CEO Office Support

• Proactively manage the CEO's diary, inbox and correspondence, exercising independent judgement in prioritising requests and protecting time for strategic priorities.

• Prepare and commission high-quality briefings, background notes, talking points and presentation materials to ensure the CEO is fully prepared for all meetings and engagements.

• Draft, review and quality-assure outgoing correspondence, reports and communications on behalf of the CEO.

• Coordinate and manage complex domestic and international travel arrangements, itineraries, visas and logistics for the CEO and COO, ensuring efficiency and value for money.

• Manage the CEO and COO’s expense reporting and the Executive Office budget, maintaining accurate records and flagging issues proactively.

• Serve as the first point of contact for the CEO's office, managing enquiries from staff, partners, donors and stakeholders with professionalism and discretion.

• Work closely with the Internal Communications and Social Media team lead to ensure CEO internal and external communications are delivered well.

Board and Governance Administration

• Lead the end-to-end administration of Board of Trustee meetings and sub-committees, including scheduling, preparation of Board papers, agenda coordination and minute-taking, utilising AI. The majority are virtual due to the international nature of the board. In-person meetings take place approx. every 18 months.

• Maintain the governance calendar and ensure all regulatory and statutory reporting deadlines are met in coordination with the Company Secretary, CEO and COO.

• Support the onboarding of new Trustees and maintain up-to-date records of Board membership, terms of office and declarations of interest.

• Build strong working relationships with Trustees, acting as a responsive and reliable point of contact between Board meetings.

• Assist with the organisation of the Annual General Meeting and other governance events.

Leadership Team Coordination

• Coordinate the Global Leadership Team (GLT) meeting cycle, including agenda-setting, papers, actions and follow-up, working closely with the CEO and members of GLT.

• Support the CEO in tracking GLT action items, strategic priorities and key commitments, flagging issues and ensuring accountability.

• Co-ordinate with Regional and Country Directors on the Senior Leadership Team (SLT) meetings, including agenda-setting, papers, actions and follow-up,

• Assist with the preparation of materials for all-staff communications, leadership away-days and organisational events.

• Build effective working relationships across Practical Action's global offices, navigating time-zone differences and cultural contexts with sensitivity.

Stakeholder and Partnership Support

• Support the CEO's engagement with major institutional donors, trusts and foundations, bilateral agencies and high-value partners, including managing contact records and briefing materials, liaising closely with the business development and philanthropy teams.

• Coordinate logistics for high-level external visits, delegations, conferences and events involving the CEO.

• Assist with donor stewardship activities and the preparation of materials for fundraising and partnership development.

• Represent the CEO's office professionally in interactions with government officials, international organisations and peer NGOs.

Project and Research Support

• Take on research and project management tasks as directed by the CEO

• Continue to test and utilise AI tools to increase efficiency and effectiveness and share learnings with other members of Practical Action

• Support the delivery of special initiatives and cross-organisational projects led from the Executive Office.

• Maintain confidential files and records management systems for the CEO's office, ensuring compliance with GDPR and information governance policies.

To be successful in this role, the ideal candidate will be able to demonstrate:

 Essential

• Significant experience (typically five or more years) as an Executive Assistant or Personal Assistant supporting a Chief Executive or equivalent senior leaders in a complex and or charitable organisation.

• Demonstrable experience of Board and governance administration, including minuting meetings and managing trustee or director-level relationships.

• Excellent written and verbal communication skills, including the ability to draft high-quality correspondence, briefing papers and presentations to Board or senior stakeholder standard.

• Outstanding organisational skills and attention to detail, with the ability to manage competing priorities, meet deadlines and maintain quality under pressure.

• High degree of discretion, confidentiality and professional judgement in handling sensitive information about people, partners and organisational matters.

• Strong interpersonal skills and emotional intelligence, with the ability to build trust and credibility with senior internal and external stakeholders.

• Experience of coordinating complex international travel and managing logistics across multiple time zones.

• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), AI tools and the ability to learn new digital tools quickly.

Desirable

• Experience working in an international NGO, development organisation or comparable mission-driven environment.

• Familiarity with funder relationships

• Experience supporting or working in an organisation with offices or programmes in the Global South.

• Knowledge of charity law and UK charity governance, including Charity Commission requirements.

• A second language relevant to Practical Action's programme geographies (e.g. French, Spanish, Arabic).

• Experience with CRM or stakeholder management systems.

Skills, Abilities and Competencies

· Problem-Solving

· Strong Communication & Diplomacy

· Adaptability

· Proactive organisation skills

To apply please submit a copy of your CV (no more than 3 pages) and a supporting statement/letter that includes the answers to the following questions:

1.  Tell me how you build relationships in fast-paced environments taking into account those stakeholders being located in different countries and having different cultural background?
2.  Practical Action has a very experienced and diverse board of trustees. Can you give an example of when you have had to build relationships with these types of people. Please describe your approach to having the most effective interactions?
3.  Tell us about the most complex project, event, or initiative you have coordinated?
4.  Describe a situation where you made a significant decision on behalf of a senior executive. What was your thought process and outcome?

 Closing date for applications: 17th June 2026.  Should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.

 Interviews: It is anticipated that interviews will take place W/C 22nd June 2026

 If you do not hear from us within five weeks of the closing date, please assume your application has not been successful 

You’ll play a key part in communicating our mission to and inspiring our donors, and growing our unrestricted donations. Key responsibilities will include provision of excellent donor stewardship and the implementation of an engaging supporter journey. You’ll support the administration and delivery of a range of Individual Giving activities, including single and regular donations, appeals, on-site fundraising, celebrative giving, and legacies. You’ll collaborate with Eden team members as well as building excellent relationships with Eden’s existing donors and future prospects.

This role would ideally suit someone with experience of working in the charity sector or marketing industry, preferably in a fundraising role. We are looking for an enthusiastic and motivated individual, with excellent communication skills. This is a varied role, so a high level of organisation, multi-tasking and attention to detail will be essential, as will the ability to work independently and adaptively to meet agreed targets.

Are you an expert in stewardship and donor care, and have experience in managing Individual Giving income streams?

Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.

Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.

JOB DESCRIPTION

The Supporter Engagement Manager position is a pivotal role in the Public Fundraising team, comprising seven specialist Fundraisers. The post-holder is responsible for driving growth in our Individual Giving programme through a mix of acquisition and retention campaigns.

Key internal relationships include the Head of Supporter Engagement and the Fundraising Management team.

The post-holder will work closely with the Fundraising Data Manager and the Community Engagement Manager on collaborative income generation and Supporter Engagement activities.

The post-holder will be instrumental in shaping the Individual Giving and Supporter cultivation strategies geared towards increasing our Cash and Regular Giving Supporter base.

The Individual Giving programme includes Cash Appeals, Regular Giving (including Door-to-Door recruitment), Hospice Lottery, Challenge Events, Legacies and Supporter Care. There is a strong focus on digital fundraising.

ABOUT YOU

You will be a dedicated, organised and experienced Individual Giving specialist, with proven expertise in Supporter stewardship.

You are by nature a proactive, hands-on, team player. You thrive in an environment where no two days are the same.

The Public Fundraising team is part of the wider Income Generation and Communications team based in our hospice, at The Ark. We are a close-knit, highly supportive, high-performing team of 19. There is continuous collaboration. We help each other whenever we can. This set-up inspires you. As does the knowledge that your fundraising will have a direct, positive and lasting impact on the lives of the babies, children and the families we support.

Please refer to the job description for more information on this role. 

Please note - we are only accepting direct applications for this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we kindly advise you to submit your application as early as possible.

Strategic Project Delivery Manager

We are seeking an experienced Project Delivery Manager to lead the successful delivery of organisational priorities, projects and change initiatives within a values-led organisation.

Position: Strategic Project Delivery Manager
Salary: £48k - £51k per annum depending on experience, with scope for progression through the grade to £57,177
Location: Reading/Hybrid working
Hours: Full time, 35 hours per week (part-time considered)
Contract: Permanent
Closing Date: 6 July 2026 - Applications will be reviewed on receipt and we reserve the right to close the vacancy early should a suitable candidate be found

About the Role

This is a brand new and exciting opportunity to play a key role in driving organisational priorities and ensuring strategic projects are delivered effectively, on time and with measurable impact.

This is a highly autonomous role offering significant responsibility and visibility across the organisation. You'll work closely with senior leaders, taking ownership of key areas of organisational delivery, identifying emerging risks and opportunities, and helping to drive progress across multiple strategic priorities. You will also provide leadership to a small team and contribute to organisational effectiveness through improved processes and delivery disciplines.

Key responsibilities include:

• Coordinating and overseeing strategic projects and organisational priorities
• Developing and maintaining project plans, risk registers, action logs and reporting frameworks
• Producing high-quality reports, briefings and papers for senior leaders and governance groups
• Monitoring progress, identifying risks and supporting mitigation planning
• Supporting organisational planning, governance and decision-making processes
• Building strong relationships across teams to ensure joined-up delivery
• Leading and developing a small team while promoting continuous improvement

About You

You will be an organised and confident project professional with experience supporting senior leaders and delivering complex programmes of work.

You will bring:

• Proven experience managing projects, programmes or organisational change initiatives
• Strong project management skills and knowledge of recognised methodologies
• Excellent organisational and planning skills with the ability to manage competing priorities
• Strong analytical and problem-solving abilities
• Outstanding written communication skills, including report writing for senior audiences
• Experience producing governance, board or committee papers
• Excellent stakeholder management and relationship-building skills
• High levels of discretion, integrity and sound judgement

A formal project management qualification and experience managing staff would be advantageous.

About the Organisation

Our client is a respected national organisation with a strong public service ethos. They are committed to delivering meaningful impact through high-quality services, effective governance and continuous improvement. This role offers the opportunity to contribute to strategic organisational priorities within a collaborative and purpose-driven environment.

Other roles you may have experience of could include: Programme Manager, Project Manager, Strategic Programme Manager, Business Manager, PMO Manager, Organisational Development Manager, Change Manager, Governance Manager, Portfolio Manager, Executive Office Manager.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

GRANTS MANAGER

Location: The Music Works Hub, Gloucester/Remote Hybrid (minimum 2 days/week in the Gloucester Hub)

Contract: Permanent Hours: Full-time, 37.5 hours, part time 0.8 considered

Report to: Head of Fundraising

Salary: £32,000–£34,500 Closing Date: Monday 29th July, 5pm, although short-listing will be on a rolling basis, and we reserve the right to close recruitment early if the right candidate is found. 

ABOUT US

The Music Works (TMW) is a Gloucestershire charity that transforms young lives through music. We’re specialists in working with young people in challenging circumstances to help them reach their full potential in music, learning and life. We work with over 4,000 young people a year in schools, through open access and referral programmes at our inclusive music hubs in Gloucester, and the Forest of Dean and via our Creative Careers programmes. Our approach is youth-led, with young people involved at every stage of planning and delivery. Here is an introduction to our work: About The Music Works

THE ROLE

We’re looking for an experienced and motivated Grants Manager to join our fundraising team and support the development of our grants and trusts income, from research and writing through to reporting and funder relationships. The successful candidate will play a central role in the fundraising team, working closely with the Head of Fundraising to manage the end-to-end process of our trusts and foundations income.

Core responsibilities will include writing and submitting funding applications, managing active grants and funder communications, leading on reporting, and maintaining our funder stewardship plan. This role would suit someone with a proven track record in trust and foundation fundraising who is confident working independently, motivated by making a difference, and ready to play a key part in sustaining and growing our work.

Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services.

Head of Operations Role Profile Role: Accommodation Manager Term: Permanent Salary: 38 - 40k Responsible to: Chief Executive Officer Responsible for: Accommodation Team Leader/Housekeeper & Maintenance officer Pension: 6% employer contribution Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme Hours: 37.5 hours per week Annual Leave: 30 days (inclusive of birthday) plus 8 bank holidays
Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services.
Key aspects of the role
•
To ensure the effective management of Pdap safe accommodation services. We currently have 3 refuge sites across Kirklees and a combined bed space of 23, with plans for further expansion in 2027.
•
To provide regular line management and development opportunities to your team and ensure they are adequately supported on a day-to-day basis.
2
•
To be responsible for accommodation contract compliance and maintain effective relationships with our partners and commissioners in Kirklees.
•
Develop and maintain excellent links with our accommodation landlords ensuring they are kept up to date with any concerns, areas for development and opportunities for growth at each site.
•
To ensure our buildings and support services meet all legal regulations (e.g. Health & Safety/ HMO licencing conditions & Safeguarding).
•
Lead on the implementation and compliance of our Leading Lights accreditation within our accommodation team.
•
To work with the CEO to contribute to Pdap Strategic Planning, including opportunities for further development and expansion of our safe accommodation services.
•
To educate and inform the public and other professionals; raising awareness, increasing understanding of domestic abuse and improving the multi-agency response in Kirklees.
•
To ensure Pdap values are central to delivery of all services including that our homes are fit for purpose as welcoming places for our families to live.
• To ensure that the views of those with lived experience of domestic abuse are at the core of the work Pdap carries out and that they inform and shape the development of new services
Oversight of high quality service delivery
• To develop and implement policies and procedures relating to the accommodation service ensuring they are kept up to date and in line with current legislation.
• Embed accreditation requirements throughout service management and delivery.
• Monitor and evaluate the service, producing accurate data reports as and when required for commissioners, CEO and the Board of Trustees.
• Support the accommodation team in providing a safe, secure and welcoming environment for victims of domestic abuse.
• To ensure that our commitment to inclusion, equity and diversity is embedded across all aspects of employment and service delivery.
• To ensure our accommodation services are delivered and adequately resourced in line with the DA Act and the LA Statutory Duty requirements, identifying any gaps in delivery and working with the CEO and commissioners to address these.
• Take part in the out of hours (back up) on call management rota.
Supporting our Staff • To lead on the recruitment, induction and deployment of accommodation staff, volunteers and student placements ensuring effective cover across all sites.
• To provide regular supervision, support and development opportunities to the accommodation team leader, maintenance officer and housekeeper.
• Oversee training and development opportunities for accommodation staff, empowering them to develop their skills and knowledge whilst being managed with a fair and consistent approach.
• Act as Safeguarding Lead for Accommodation services.
• Promote and foster good working relationships between all Pdap staffing teams.
Working with our Partners
• To represent the values of Pdap in all our external partnership working.
• To represent Pdap at a strategic level including attendance at and chairing meetings, attending advisory groups and influencing how stakeholders respond to domestic abuse.
• To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals.
3
• To liaise with universities and external tutors in relation to student placements.
• Foster positive relationships with our commissioners, landlords and funders.
Finance & Administration
• To oversee and deliver agreed budgets relating to the accommodation service.
• To assist the Finance Director with setting annual budgets.
• To be responsible for the effective operation of accommodation services, ensuring that all resources, assets and monies are always properly accounted for. Promoting equity, diversity & inclusion
• Regularly review service level accessibility data and update the EDI action plan with actions to address these.
• Actively and appropriately challenge all forms of discrimination.
• Proactively promote equity, diversity and inclusion in all work with clients, ensuring fair access to services for all.
Other
•
Flexible working hours according to the needs of the project.
•
Evening and weekend work may sometimes be required.
•
Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement of the COO.
•
The role will predominantly be based across our accommodation sites or at our main office.
•
As our sites are across Kirklees, use of a car is desirable
•
Please note this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Person Specification
Skills & Experience Essential/Desirable
Experience of managing a HMO or similar supported housing service
Essential
Significant experience in a line management role
Essential
Ability to identify areas of development for staff and support them to improve their practice
Essential
Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc
Essential
Experience of working in the third sector
Desirable
Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands
Essential
Ability to analyse data to identify gaps, and actions and write high quality reports and action plans
Essential
4
Proven track record translating strategy into operational delivery
Essential
Be able to demonstrate excellent literacy and IT skills, including case management systems, Word, Outlook and Excel.
Essential
Experience & confidence delivering presentations/ training and talks to a wide range of audiences
Essential
Ability to build and maintain strong partnership relationships with landlords, contract managers and commissioners
Essential
Able to demonstrate strong professional boundaries and maintain confidentiality
Essential Knowledge Essential/Desirable
Sound understanding of domestic abuse and VAWG
Essential
Knowledge of charity governance and financial management
Desirable
Understanding of the full range of housing management responsibilities including preventing rent arrears, supporting safe and planned transitions to permanent housing, health and safety, and the housing, legal and welfare rights of those experiencing domestic violence
Essential
Understanding of commissioning requirements and contract compliance
Essential
Understanding of housing legislation in relation to the delivery of supported housing and HMOs
Essential
Excellent understanding of quality assurance including Leading Lights or equivalent accreditation
Desirable
Commitment to working in partnership and building strong relationships with stakeholders
Essential
Excellent understanding of and commitment to equity, diversity and inclusion
Essential

We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales).

You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints.

Salary and Location

• Band 4, London Spine points 27-23 or Regional 30-26
• London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments
• PCS London or Region

Successful candidates for the Employment Law Manager will be able to demonstrate:

• Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction.
• Experience in staff management, appraisals, and complaints handling.
• Good communication and negotiation abilities.
• Ability to prioritise and manage workloads.
• Commitment to promoting equality and diversity in the workplace.
• Ability to work collaboratively and manage legal issues.
• Their commitment to the SRA Professional standards and behaviours.

The main duties of the Employment Law Manager role include:

• Delivering legal guidance and representation on employment law issues.
• Providing supportive management for caseworker colleagues.
• Conducting legal research, drafting advice, claims, and other legal documents.
• Providing support to senior colleagues on more complex matters.
• Advising the union on legal aspects of bargaining or campaigning matters.

You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential.

Closing date: at 12 midday on Monday 22 June 2026

Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: EMPLOYMENT LAW MANAGER

Ref: 1026

Grade: Band 4, London or Region

Salary:

London Spine points 27- 23

London starting salary £53,726 p.a. rising to £61,115 p.a.

Regional Spine points 30 - 26

Regional starting salary £49,663 p.a. rising to £56,081 p.a.

Location: London/Region

Purpose of the job:

To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members.

To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals)

Responsible to:

Band 5, National Officer Employment Law

Responsible for:

Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers)

Contacts

External:

PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media.

Internal:

PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments.

Main duties and responsibilities

1. Key areas

• Undertake training to complete the SQE or specialism in employment law
• Assist in legal research into past cases and documents
• Draft and prepare claims or other legal documents
• Assist in providing legal advice to SMT, NEC, members
• Keep up to date with new developments in employment legislation
• Assist in providing employment law briefings to PCS staff about changes in employment legislation
• Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights
• Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics
• Assist with the development of the Unions policy objectives including the PCS planning process
• Assist with leadership in delivering the unions Legal and Employment Rights strategy
• Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas
• Manage people and resources in the Legal and Employment Rights Unit
• Provide advice to relevant committees including assisting in the preparation and presentation of reports
• Monitor and report on issues and initiatives as requested
• Assist with input into budgetary processes including bid preparation, monitoring and control where relevant

2. People Management

• Manage work allocation and workflow, future planning and support for officer team/line manager
• Motivate and manage individuals and the team as a whole to provide a high standard of service
• Check work standards and maintain consistent quality of delegated tasks
• Seek to continuously improve the effectiveness and efficiency of the team
• Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training
• Proactively promote diversity in line with the wider PCS approach
• Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies
• Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager
• Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies
• Work effectively with lay officials
• Deputise for Line Manager when required

3. Communication

• Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements
• Draft complex communications including briefs and reports
• Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc
• As necessary, represent PCS and liaise with outside bodies

4. Casework Management

• Advise in the handling of personal casework
• Liaise with solicitors, internal and external bodies on the handling of personal casework
• Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc.
• Maintain and improve own knowledge of the developments in employment law and practice

5. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

6. Equality

• Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination

7. General

• Participate and input information into PCS planning and budgeting processes
• At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values
• Take due and reasonable care of self and others in respect of health and safety at work
• Participate in appraisal, training and development systems
• Act in a manner that enhances the work of the PCS and its overall public image
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required such other duties that may reasonably be required and that are within the level of the responsibility of this post
• Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required)

Person Specification: EMPLOYMENT LAW MANAGER

Ref:1026

Date: May 2026

Location: London/Region

ESSENTIAL FACTORS

QUALIFICATIONS

• Newly qualified Solicitor/Legal Executive/Qualifying law degree OR 5 years experience in an employment law related role

EXPERIENCE

• Employment law and legal management, including advocacy and representation
• People management including induction, work allocation, appraisal and conduct
• Leading committees and teams
• Industrial relations and negotiations
• Project management, problem solving and decision making

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Understanding of the political processes in the UK and the role and work of trade unions
• Employment rights, equality legislation, discrimination law and working practices
• Impact and use of Digital and IT applications in a trade union

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to negotiate and form effective working relationships internally and externally
• Ability to work collaboratively and manage complex legal issues
• Ability to identify and set standards and priorities
• Ability to provide timely advice and guidance

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Here at HomeStart Camden & Islington, we are a small team that consist of three Family Liaison Managers (FLM's).  FLM's play a key role as the main point of contact between families, volunteers, referrers and the organisation.

Working in the local community and family homes, this is a hybrid role between the office in Kentish Town and home working.  The postholder will manage a caseload of families and oversee volunteers providing direct peer support to families in their homes and within the community. You will contribute to the recruitment, training of volunteers and lead on their supervision.  You will build positive relationships with partner agencies and help ensure families receive timely and appropriate support.

This is a varied and rewarding role requiring strong organisational skills, sound professional judgement, and the ability to work both independently and collaboratively.

About the role

Reporting to the Director of Fundraising, you will take ownership of RBVE’s corporate fundraising portfolio, strengthening supporter engagement and building long‑term value. You will champion corporate fundraising as a key driver of the charity’s income growth, ensuring the team delivers exceptional performance and meets stretching income goals.

You will work collaboratively across the wider fundraising function — including Community & Events, Individual Giving, and Digital Events — to maximise opportunities and maintain the charity’s impressive year‑on‑year income growth. You will also play a key role in supporting the delivery of the Great Tommy Sleep Out, our flagship seven‑figure digital campaign.

This role is critical to sustaining our momentum and unlocking the next phase of growth.

This role will be office based in Aylesford, Kent with expected travel for events in the UK and occasionally beyond.

About you

You will be a strategic, organised and confident leader with significant line‑management experience and a track record of delivering income growth in a corporate fundraising environment. Calm, methodical and hands‑on, you thrive under pressure and bring clarity and focus to a busy portfolio.

You will also be a collaborative team player, able to build strong internal relationships and work seamlessly across departments to drive shared success.

What you’ll bring

• Corporate fundraising leadership — experience overseeing a portfolio and driving income growth

• Team management — proven ability to lead, motivate and develop high‑performing fundraisers

• Strategic planning — confidence setting direction and delivering against ambitious targets

• Relationship building — ability to cultivate long‑term, high‑value partnerships

• Cross‑functional collaboration — experience working with multiple teams to maximise opportunities

Why join us?

• A mission‑driven organisation with a clear purpose

• A supportive, ambitious fundraising team with a strong track record

• The opportunity to shape a growing income stream and make a tangible impact

• A culture that values initiative, collaboration and continuous improvement

For full information on the role, please see below attached job description.

RBVE reserve the right to close any vacancy prior to the published closing date.

Partnerships and Engagement Manager

As part of our ambition to reach more families and secure the long-term sustainability of services, we are seeking an enthusiastic and proactive Partnerships and Engagement Manager to help expand our client’s profile, build meaningful partnerships, and create new opportunities for support across the South West.

This is a newly created and strategically important role focused on developing new relationships with businesses, community organisations, professional networks, and other stakeholders who share a commitment to improving outcomes for children with disabilities and additional needs.

Position: Partnerships and Engagement Manager

Location: Home-based with regular travel across the South West and attendance at the National Therapy Assessment Centre, Bridgwater.

Hours: 37.5 hours per week

Salary: £37,000 - £41,250 per annum

Contract: Permanent

Closing Date: 7th July 2026

About the Role

Through the evidence-based Therapy Programmes and National Therapy Assessment Centre in Bridgwater, the organisation delivers life-changing outcomes for families across the UK. Acting as a key ambassador, you will represent the charity across the region, identifying opportunities to raise awareness, build engagement, and develop partnerships that support this work.

You will help maximise the Therapy Assessment Centre as an engagement hub, encouraging prospective supporters and partners to visit, learn more about the services, and get involved meaningfully.

Working with fundraising, communications, retail, and service delivery teams, you will strengthen regional presence, generate support, increase awareness, and contribute to sustainable income growth through corporate partnerships, Charity of the Year relationships, community engagement, networking, and strategic introductions.

Key areas of responsibility include:

• Regional Partnerships & Engagement
• Partnership Development
• Corporate Partnerships & Charity of the Year Opportunities
• Networking, Outreach & Profile Raising
• National Therapy Assessment Centre Engagement
• Income Generation & Opportunity Development
• Collaboration & Organisational Development
• Governance, Compliance & Reporting

You will spend significant time meeting supporters, partners, and stakeholders across the South West. Applicants should therefore be based within the region and comfortable with regular travel, including visits to Bridgwater, as well as attendance at networking, partnership, and engagement events.

About You

While experience within the charity sector or fundraising would be advantageous, it is not essential. We are equally interested in candidates with strong networking, business development, account management, partnership development, sales, marketing, or stakeholder engagement experience. Most importantly, we are looking for someone who enjoys meeting people, building relationships, identifying opportunities, and nurturing partnerships that deliver long-term value.

This role is ideally suited to someone who is self-motivated, confident in representing an organisation externally and passionate about creating connections that make a meaningful difference.

The role offers the opportunity to make a genuine difference to the lives of children and families whilst developing a rewarding career within an ambitious charity. This is an exciting opportunity to help shape the charity’s future, building the relationships, partnerships and profile needed to ensure more children and families can access our life-changing support for years to come.

You will have experience of:

• Relationship development, business development, partnership management, stakeholder engagement, account management, sales, membership development, or income-generating activity.
• Developing new opportunities, partnerships, or strategic relationships.
• Influencing, and relationship-building
• Managing pipelines, opportunities, or stakeholder relationships through to successful outcomes.

You will need to have a full driving licence, access to a vehicle and willingness to travel extensively across the South West.

The charity is an equal opportunities employer and celebrates diversity, committed to creating an inclusive and supportive environment for all employees.

Other roles you may have experience with could include Fundraising, Fundraiser, Fundraising Officer, Business Development Officer, Business Development Executive, Account Manager, Sales, Marketing Officer, Marketing Executive, Partnerships Officer, Engagement Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

This role is perfect for a proactive, experienced, relational fundraiser who is excited by the opportunity to make a lasting difference in Merton, and enjoys working as part of a small, committed team. 

Your primary focus will be to agree and meet fundraising targets by developing new relationships with corporates, trusts, foundations, and individuals. You will be responsible for building a robust fundraising pipeline, creating a long-term development strategy, and embedding an efficient and effective fundraising function within the organisation.

The Fundraising Manager is a key role responsible for securing the income that will allow Merton Giving to fulfil its ambitions. 

Who We Are

Merton Connected strengthens the voluntary, community and faith sector and supports charitable organisations across the borough through training, advice, volunteering and partnership building. We pioneered social prescribing in Merton, now embedded in every GP practice for over a decade. We also deliver Healthwatch Merton, the Home Visits Library and Merton Giving.

Merton Giving is our collaborative grant-giving programme through which we work with local people and organisations to raise funds that are distributed to local community organisations to tackle issues identified by local people. We bring together businesses, residents, community projects and other stakeholders and foster strong relationships, in order to unlock the potential of the borough and make Merton a place grounded in social justice, where people feel they belong, have what they need to live well, and are proud to call home.

KEY RESPONSIBILITIES

Fundraising and Strategy

• Work with the Strategic Lead to develop and implement a fundraising strategy, including agreed income targets)
• Proactively build and manage a solid pipeline of funding applications and approaches.
• Establish, cultivate, and maintain strong relationships with potential and existing funders, including corporates, trusts & foundations, high-net-worth individuals and the statutory sector.
• Work with the Strategic Lead to identify and take opportunities to engage and develop relationships with Merton’s businesses and High Net Worth individuals.
• Work with the Merton Connected team to explore how to maximise sector benefit from corporate volunteering and in-kind support.
• Write compelling funding applications and manage reporting requirements.
• Create and manage an efficient office system and processes for the fundraising function.

Publicity and marketing

• Promote Merton Giving to stakeholders through producing promotional material, maintaining the website, and social media
• Run events and identify opportunities to promote Merton Giving, especially to businesses and HNWs
• Work with the Grants Manager to collect impact stories from grant recipients for publicity

Partnership Development

• Work with the Strategic Lead to develop partnerships, and identify opportunities for added value and mutual benefit, such as promoting Merton Giving through the Council’s payroll giving scheme.
• Act as an ambassador for Merton Giving, representing the organisation at external events and meetings

Additional Responsibilities

• Ensure all fundraising activities are aligned with Merton Giving/Merton Connected aims and values.
• Occasionally work outside of normal office hours to support Merton Giving events and activities.
• Support with organisational tasks as required in a small, dynamic team.

PERSON SPECIFICATION

Essential:

• Proven experience in fundraising, with a track record of securing income exceeding £300,000 a year from a diverse range of sources (corporates, trusts, individuals, and statutory sector).
• Demonstrable experience in building and managing strong relationships and partnerships with funders and stakeholders.
• Excellent verbal and written communication skills, with experience in writing persuasive funding applications and reports.
• Strong strategic thinking skills, with the ability to develop and implement long-term fundraising plans.
• The ability to influence people through persuasive argument
• Excellent planning, organisational, and project management skills, including the ability to work to deadlines.
• A deep commitment to tackling inequality and a passion for community-led change.
• An understanding of the inequality and challenges within Merton.
• The ability to work autonomously and proactively in a small team.
• Knowledge of Microsoft Office 365 including, Word, Excel, Teams and Sharepoint.

Desirable:

• Experience with WordPress and grant management software
• Experience of running events
• An experienced and influential public speaker
• Skilled in writing promotional material

The Community Fundraising Manager will play a key role in driving sustainable income growth by leading and developing a diverse fundraising portfolio across community fundraising, corporate partnerships, high-value supporters, and events. The role will build strong, long-term relationships and deliver engaging campaigns that inspire support and deepen connection to St John Ambulance Cymru’s mission

The post-holder will have the opportunity to shape and grow a dynamic fundraising programme, identifying new income opportunities and developing innovative campaigns and partnerships. They will work closely with supporters, volunteers, and partners across Wales, represent the organisation at events and in the community, and play a key role in delivering ambitious targets while contributing to strategic planning and organisational growth.

What you’ll need to be successful

We are looking for someone who

• Has a proven track record of generating income across multiple fundraising streams, including community, corporate, events, or high-value giving
• Can build and manage strong, lasting relationships with a wide range of supporters and stakeholders
• Is highly organised and able to manage competing priorities while delivering against ambitious targets
• Has excellent communication and influencing skills, with confidence presenting to different audiences
• Is proactive, self-motivated, and results-driven, with the ability to identify and maximise new opportunities
• Has experience of planning and delivering successful fundraising campaigns and events
• Understands supporter journeys and is committed to delivering an excellent supporter experience
• Is confident using CRM systems, data, and insight to inform activity and reporting
• Demonstrates a strong commitment to inclusion, collaboration, and the organisation’s values

Project Manager

Liverpool

£38,663

Contract – fixed term contract until 31 May 2028

Working hours – full time (35 hours a week) - you’ll agree your working pattern with your manager (core working hours are 08:00 - 16:00 or 09:00 - 17:00).

Location – Liverpool, hybrid homeworking (minimum 6 days a month in office). 

Our client is recruiting a Project Manager to work on the National Respiratory Audit Programme (NRAP). The aim of the programme is to drive improvement in respiratory disease across primary care, secondary care, and pulmonary rehabilitation with the delivery of national clinical and organisational audits across England and Wales. 

Purpose and scope

Key responsibilities

• Manage the Chronic Obstructive Pulmonary Disease (COPD) audit for NRAP, working closely with the relevant programme coordinator and clinical lead to ensure all outputs are delivered in line with contractual requirements
• Manage the adult and children and young people (CYP) Patient and Public Involvement and Engagement (PPIE) panels, including liaison with and oversight of the subcontractor responsible for delivering the CYP element
• Develop and implement a refreshed patient and public involvement and engagement (PPIE) strategy to ensure the integration of patient and carer perspectives throughout the programme.
• Maintain strong relationships with external partners, including sub-contractors, to establish effective operational procedures and achieve project milestones.
• Elevate the programme's profile externally to increase participation and engagement levels.

About you

Proven experience in project management and able to demonstrate project management skills used in the delivery of work.  

You will have:

• the ability to work across more than one project simultaneously, managing work within resources and to the satisfaction of stakeholders
• experience of coordinating and supporting patient and public involvement and engagement (PPIE) activity
• excellent communication skills, both verbal and written and be at ease working with a wide variety of audiences
• the ability to effectively work alongside busy clinical leadership and sub-contractors
• experience of working within the NHS or other health related environments.

This post affords an exciting opportunity to work with a dynamic and committed programme team that’s driving improvements in respiratory care, with the support of expert clinical leads.

Closing date: Friday 26 June 2026

Shortlisted candidates will be notified by: Tuesday 30 June 2026

Interviewing date: Thursday 02 and Friday 03 July 2026

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. 

Our client is all about our people – our members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.