Knowledge management officer jobs

We are looking for a Head of IT to lead all aspects of IT and Data Services across Battersea’s three sites ensuring our services meet the needs of the charity and enable us to deliver our charitable objectives. They will be responsible for the design, development and implementation of a high quality, timely and appropriate IT and Data Services offer to key stakeholders across the charity.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable forall.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 15th March 2026

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): w/c 23rd March 2026 (to be confirmed)

For more information about the role, please download our Recruitment pack from our Careers website.

You’ll help create and coordinate the charity’s communications about Parkinson’s research. As the leading European funder of Parkinson’s research it is vital that we are communicating about the research we are funding. 

You’ll work with colleagues, researchers and volunteers, to produce compelling research content for a wide range of audiences and channels.

You’ll help answer people’s research questions and help more people to understand what’s happening in Parkinson’s research, inspiring them to get involved in the charity’s work to accelerate breakthroughs.

This role is offered as a 12 month fixed term contract covering secondment. 

What you’ll do

• Create and share content about Parkinson’s research through various channels, including digital marketing. 

• Provide timely, clear and informative responses to internal and external enquiries about Parkinson’s research via phone and email.

• Support colleagues across the charity to feature research in their communications in an accurate and moderate way. 

• Help deliver talks across the UK to update the Parkinson’s community on the progress being made  in research. 

What you’ll bring

• A passion for research, with a degree of equivalent in the life sciences. With an understanding and enthusiasm to expand your knowledge of Parkinson’s. 

• Empathy and customer care to work sensitively with the Parkinson’s community and to answer enquiries appropriately. 

• Strong written and oral communication skills to effectively communicate about Parkisnon’s research through a range of channels.

• Experience working using digital tools and with a range of stakeholders with skills to stay on top of a busy and varied workload. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Please be aware; This role is hybrid, and the in person/office attendance expectation for this role is 1 day per week in the London office. 

Interviews will be held on Monday 16 March, in person. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The Study Delivery and Governance Lead will play a central role in ensuring AHS meets the highest ethical, governance and regulatory standards. The post holder will lead the development, submission and oversight of the AHS Research Tissue Bank application, coordinate ethical approvals and ongoing amendments, and provide governance leadership to support study development and delivery.

They will also oversee elements of study set up and delivery, supporting the development of piloting tools and protocols, and addressing operational and logistical considerations necessary for successful delivery. They will line‑manage Research Officers and Senior Research Officers, contributing to a cohesive, high‑functioning team.

Main responsibilities

Research Governance

• Lead the full process of developing, drafting, and submitting the AHS Research Tissue Bank (RTB) application.
• Manage ongoing approvals, amendments, renewals and reporting obligations to Research Ethics Committees, the Health Research Authority, the Confidentiality Advisory Group and other regulatory bodies.
• Develop, implement and maintain governance frameworks, SOPs and quality assurance processes required for RTB operation, keeping abreast of developments in the regulatory landscape.
• Maintain accurate documentation, version control and quality‑assurance procedures relating to ethics and regulatory submissions.
• Act as key point of contact for research governance‑related queries from internal and external stakeholders.

Study Development & Planning

• Work closely with the Senior Programme Manager to contribute to the design and refinement of study protocols, piloting phases and operational plans.
• Lead the planning and delivery of specific study workstreams, as required, defining milestones, tracking progress, and identifying interdependencies as the study develops.
• Coordinate cross‑team activity involving research, data, operations and engagement teams to ensure study components are integrated and delivered effectively.

Project Management & Coordination

• Develop and maintain detailed project plans for governance and study‑delivery workstreams as required, ensuring roadmaps are accurate, realistic and kept up to date.
• Identify, track and mitigate risks related to both governance and delivery, escalating as appropriate and working collaboratively to resolve issues.
• Prepare reports and briefings for AHS governance structures (e.g., AHS Executive, Board of Trustees, Scientific Advisory Board).

Team Leadership & Line Management

• Provide mentoring and day‑to‑day guidance on governance‑related queries, ethics submissions and documentation development.
• Line manage selected staff within the study team, supporting workload planning, professional development and quality assurance.
• Foster effective team working across research, operational and scientific colleagues.

Stakeholder Management

• Build and maintain strong working relationships with internal teams including scientific leads, operational delivery, data management and engagement teams.
• Represent AHS with external partners related to governance, regulatory support, tissue banking and operational delivery.
• Work with the engagement team to ensure young people are involved in all elements of the study development and delivery.

Knowledge, skills and experience

Essential criteria

• Extensive experience in research governance, NHS research ethics management, clinical research management or equivalent.
• Demonstrable experience drafting protocols, participant documents and regulatory submissions.
• Strong understanding of ethical and regulatory frameworks including the Human Tissue Act, UK GDPR, and NHS research ethics processes.
• Excellent written and verbal communication skills, with proven ability to translate complex regulatory requirements into clear and actionable guidance for colleagues.
• Strong organisational skills and attention to detail, with experience managing competing priorities.
• Experience in risk identification and mitigation within research programmes.
• Educated to degree level (or equivalent experience) in a relevant field.
• Experience line managing or supervising staff.

Desirable criteria

• Experience with biobanking, Research Tissue Bank applications or biosample governance.
• Experience with longitudinal population studies or large multi‑site research programmes.
• Understanding of data‑linkage governance and consent processes.
• Project‑management qualification (e.g., PRINCE2, APM, Agile).
• Experience working with children/young people, school‑based research or youth‑focused engagement.
• Experience engaging diverse stakeholders.

Dimensions

• Full time role with flexible working arrangements
• AHS is a national organisation, and our activities take place across the UK
• Flexible working will be required across several geographical locations in the UK.  Travel may be required to AHS locations, fieldwork sites and partner organisations

Application Process

This post is subject to receipt of satisfactory references and the post holder having the right to work in the UK (visa sponsorship is not available). Please apply with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary.

The closing date for this position is EoD Sunday 08 March 2026.

Interviews are currently expected to be held during the week commencing 30 March 2026.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration

Digital Platform Manager (2534)

• Location: Oxfam House - Oxford, Oxford / UK (Flexible)
• Workplace Type: Hybrid
• Hours: 36 hours per week
• Salary: up to £41,000
• Job Family: Communications
• Division: CEO Office
• Grade: C
• Job Type: Open ended
• Closing Date: 26 February 2026
• Country: United Kingdom

Oxfam is a global movement of people working together to end the injustice of poverty.

You might be a great fit for this role if you can say yes to the following:

• Do you have experience managing digital platforms or digital production workflows?
• Do you have experience planning and delivering projects with multiple stakeholders and suppliers?
• Do you have experience coordinating work in a structured, process-driven way while adapting to changing priorities?

If the answer is yes, then we would like to hear from you.

The Role:

Oxfam GB is looking for a Digital Platforms Manager to plan, run, and improve our portfolio of Owned Digital platforms.

You’ll be responsible for the day-to-day delivery and performance of key digital platforms, working closely with internal teams and external partners. The role combines platform and production management with strong project coordination - ensuring work is well planned, clearly briefed, and delivered in a way that meets organisational needs and audience expectations.

You’ll play an important role in improving how digital work gets done across Oxfam GB: creating clear processes, managing priorities, and helping teams make effective use of our platforms.

This is a role for someone who is organised, people-focused, and comfortable managing multiple pieces of work - drawing on specialist expertise across the team and partner organisations when needed.

What we are looking for:

We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.

An ideal candidate for the role will also be/have:

• Strong operational knowledge of digital platforms and how systems work together in a live digital environment
• Experience in planning and delivering digital work or projects, coordinating teams, suppliers, and budgets
• Experience overseeing digital production workflows, managing priorities, and working in a process-driven way
• Experience designing and delivering digital solutions that put audiences and users first
• Excellent communication skills, with the ability to work confidently with a range of stakeholders
• The ability to analyse complex situations, make sound decisions, and adapt to changing priorities and timelines
• An understanding of good data management practices
• A commitment to Oxfam’s aims, values, and feminist leadership principles

We offer:

We offer a competitive salary and a range of additional benefits to staff, including flexible working options, a generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.

• Flexible working options
• Generous pension scheme
• Annual leave and additional leave allowances
• Company sick pay and life assurance
• Access to a wide range of learning and development opportunities

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more. 

Flexfam:

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.

How to apply:

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile.  

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our  are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the .  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

 is a member of  of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

Digital Transformation Lead 

Reporting to: Chief Operating Officer 

Employment Status: Permanent, full-time/part-time (flexible) 

Location: Home-based 

Salary: £45k-£55k, plus excellent benefits 

Role purpose 

Adoption UK is undertaking a major digital transformation, initially focused on CRM and website development. We’re looking for a talented digital and data enthusiast to lead this transformation programme and subsequently oversee our ongoing digital development. This will be aligned to our strategy and preferred technology stack, and will include managing key relationships with our digital partners. 

You’ll refine and implement Adoption UK’s digital strategy, leading our digital transformation project to successful completion. You will work with internal and external stakeholders to ensure that the project’s vision and scope meet the business and operational needs of the charity. The role includes direct line management of a Digital Manager and matrix project management of existing roles in data management and website content management. An important part of your role will be proactively identifying opportunities to integrate digital approaches into all current and upcoming projects. 

Digital is key to Adoption UK’s future, and this is a high profile role within the organisation. We’re looking for someone with experience of delivering change, who is an excellent communicator and a passionate digital advocate profile role within the organisation. We’re looking for someone with experience of delivering change, who is an excellent communicator and a passionate digital advocate. 

Background – our digital transformation 

Like many charities, we’ve historically developed our digital framework and footprint organically, with insufficient web and CRM integration and functionality, duplication, and data silos. This has resulted in data management and website capabilities that don’t fully meet our users’ needs. We’re addressing this by: 

• Investing in our customer facing platforms and data management systems, connecting all our divisions and services, and delivering integrated systems that provide a positive customer and stakeholder journey.facing platforms and data management systems, connecting all our divisions and services, and delivering integrated systems that provide a positive customer and stakeholder journey. 
• Developing the next generation of digitally accessible services. 
• Extending our inhouse digital capability to support continuous delivery. 

Key accountabilities 

• Lead the refinement and implementation of the charity’s digital strategy. 
• Lead a project team to successfully deliver change in line with the agreed project timeline. 
• Manage the governance and assurance framework for delivering our website and CRM digital transformation programme. 
• Build and manage relationships with key stakeholders across the organisation and with current and future digital partners. Use these networks to: 

1. Promote digitalfirst principles and best practice, and raise awareness of our work. 
2. Increase internal stakeholders’ understanding of the benefits and opportunities that digital approaches bring. 
3. Proactively identify opportunities to increase our digital capability and integrate digital into current and upcoming work. 

• Revise and deploy a performance assessment framework to track individual digital projects and ensure services comply with digital and data bestpractice standards. 
• Assess and report on Adoption UK’s digital and data maturity, ensuring compliance with data security standards. 
• Manage our external digital and IT partners, including contracts and performance monitoring. 

Essential criteria 

• A strong understanding of digital and technology trends, with experience implementing a Microsoft based technology stack based technology stack. 
• Experience in successfully delivering digital change projects. 
• Excellent verbal and written communication skills, with the ability to convey complex or technical information clearly and simply. 
• Experience of building relationships with, engaging, and influencing internal and external stakeholders at all levels. Able to engage effectively with both technical and nontechnical audiences. 
• Experience working at a senior level to deliver change or implement strategy. 
• Ability to work under pressure and respond quickly to changing circumstances and tight timelines. 

Desirable criteria 

• Experience of working in an organisation that uses agile development methodologies. 
• A strong understanding of the National Cyber Security Centre (NCSC) principles and approach, and of General Data Protection Regulation (GDPR) principles, audit, and compliance. 

Working as part of the Casework Team, the Triage caseworker will be the first point of contact for
beneficiaries seeking support: following the triage process to establish the initial needs; moving
forward the requests; and following up once the casework process has been completed.

This role will involve assessing the needs of the children and family to provide recommendations for
appropriate assistance, including financial assistance for welfare needs, advice, and support to
families in the management of finances, and assessment of child specific needs

Key Tasks and Responsibilities
Caseworkers provide support and advice to eligible individuals in line with the policies of the
Naval Children’s Charity. They work closely with other organisations to ensure that children and
families receive appropriate and prompt support.

The role of caseworker is to assess the needs of the children and family and provide
recommendations for appropriate assistance to the Senior Caseworkers and Senior Leadership
Team. This includes financial assistance for welfare needs, advice and support to families in the
management of personal affairs and finances, and assessment of child specific needs.

Caseworkers should be empathetic and non-judgmental.

Caseworkers will receive induction training both in house and externally to include use of the
bespoke CMS (Casework Management System) used by the Armed Forces Charity Sector. The
role is subject to DBS checking. It may require some home visits and travel around the UK.
Triage:

• To act as the first point of contact to the Casework team for beneficiaries, providing a calm, supportive and professional welcome
• To complete an initial assessment of need by triaging telephone calls, emails and applications received through Mosaic, Lightning Reach and other referral routes.
• Contact families who submit an enquiry through the Charity website or via email
• To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard
• Accurately record beneficiary information in the CRM system, ensuring timely, detailed, and confidential case notes
• Identify urgent or emergency requests for support and escalate to a Senior Caseworker for prioritising
• Provide clear information about available support, signposting, or referrals
• Follow up with beneficiaries once casework has been completed to ascertain impact and any unmet need
• Process day to day invoices and pass to the Senior Leadership Team for payment
• Maintain up-to-date understanding and awareness of the Royal Navy
• Uphold organisational values at all times, conducting work with integrity, professionalism, and compassion.
• Deal with enquiries and correspondence from beneficiaries
• Investigate applications for grants and, following assessment, produce recommendations for the Senior Caseworkers, Senior Leadership Team and Grants Committee
• Liaise with external caseworkers from SSAFA, RN FPS and other organisations to ensure comprehensive casework is carried out on all beneficiaries
• Establish a relationship of trust with beneficiaries.
• Offer advice and guidance including relationship, bereavement, family counselling and sign posting where appropriate both by telephone and in person when appropriate to statutory/external organisations and Armed Forces charities
• Investigate beneficiary entitlement to statutory funds, advise of other possible sources of charitable funding and, with the beneficiaries’ consent, refer to other charities to almonise with them to provide a package of care for the beneficiary
• Seek opportunities to encourage other organisations to work proactively with beneficiaries
• Ensure confidential handling of all information concerning beneficiaries in accordance with the Naval Children’s Charity’s confidentiality and data protection policies
• Keep thorough, confidential and systematic records of all matters concerning enquiries, applications, and grant awards in accordance with the Naval Children’s Charity’s data protection policies
• Keep abreast of developments in your allocated lead area on legislation, childcare issues and the benefits system and have an awareness of the MoD allowance system
• Regularly update personal training and skills
• Such other relevant duties as may be assigned from time to time

Person specification

Essential

• Understanding of military life and the impact on serving personnel, veterans and their families
• Be able to demonstrate empathy, emotional intelligence, and non judgmental communication
• Evidenced knowledge and experience of charitable and financial support to beneficiary groups
• Strong communication, organisational and record keeping skills

Desirable 

• Confident using IT including Microsoft Office; knowledge of grants or other CRM
• Experience of recording information into a CRM (training will be provided)
• Familiarity with the Royal Navy and the Service charity sector
• Evidence of working effectively in co-operation with other charities and organisations.

Personal qualities 

• Adherence to NCC’s values
• Integrity, honesty and professionalism at all times
• Able to treat all people with respect and dignity
• Willing to take responsibility for actions and remain accountable
• A team player

The tasks listed in this job description are not designed to be exhaustive and may vary from time
to time according to the needs of the Charity. This document will be reviewed in consultation
with the post holder as the role and services provided by the organisation develop.

The Naval Children’s Charity is committed to safeguarding and promoting the welfare of
children, young people and vulnerable adults and expects all staff and associated professionals
to share this commitment.

 

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

CoppaFeel! is seeking an inspiring and strategic Fundraising Director to lead our fundraising activity and help to drive the next phase of our growth.

As a key member of the senior leadership team, you’ll be responsible for shaping and delivering our fundraising strategy, ensuring a strong, diverse and sustainable income portfolio that enables us to reach more people and move closer to a world where all breast cancers are diagnosed early. Leading and supporting a newly formed but high performing team, you’ll oversee new business development, high value corporate partnerships and outstanding stewardship of our supporters. Working closely with the CEO and colleagues across the organisation you’ll set ambitious targets, identify opportunities for growth and champion long term, values aligned partnerships.

CoppaFeel! has experienced a period of exceptional financial growth, increasing income from £1.6m to £7m in 5 years, driven in large part by the success of our partnership with Asda. This has placed the organisation in a strong and exciting position with the opportunity to build for the long term, diversify our income, and significantly increase our impact.

The Fundraising Director will provide bold, strategic leadership to shape the next phase of CoppaFeel!’s growth, evolving our fundraising model, reducing reliance on any single income stream and ensuring long term sustainability. This role is about setting vision, unlocking opportunity and embedding fundraising as a strategic, organisation wide function. While oversight of day to day fundraising performance remains important, this role is fundamentally future focused building resilience and driving innovation.

This is a hybrid role requiring 2 days per week in our offices based in London Bridge. This role sits within our Senior Management Team and reports into the CEO.

Duties and responsibilities

Strategy & Leadership

• Work as part of the CoppaFeel! SMT shaping the organisational strategy, culture and cross departmental ways of working
• Set and lead an ambitious, multi year fundraising vision aligned to CoppaFeel!’s organisational strategy and impact goals
• Develop and support the Fundraising Team in the delivery of the fundraising strategy to ensure long term sustainability and maximum impact
• Provide strong, clear and consistent leadership through a period of growth, transformation and increasing complexity
• Champion innovation, testing and learning across all fundraising streams to unlock new opportunities and audiences
• Work collaboratively across all departments to ensure that fundraising is integrated across the organisation and aligned with our organisational delivery

Governance

• Work closely with the SMT to develop strategic recommendations for the Board of Trustees and support effective governance
• Development of the 3 year budget, including regular reforecasting and longer term projections to inform investment and growth decisions
• Analyse and monitor the ROI of across all income streams, using insight to drive decision making! 
• Take on fundraising related governance responsibilities, including attendance at Finance Committee meetings and contributing to the annual report.
• Provide confident, strategic leadership on financial risk, opportunity and sustainability

Fundraising

• Drive the delivery of CoppaFeel!'s growth strategy, including achieving fundraising targets across multiple fundraising streams
• Develop new strategies and adapt existing ones in response to external trends, audience insight and organisational priorities
• Support the Asda partnership at a strategic level, ensuring income is stewarded effectively and impact is clearly reported
• Oversee and empower the Department Heads in the implementation and optimitisation of the fundraising strategy
• Lead the diversification of income, reducing reliance on any single partner or activity and building a resilient, balanced fundraising portfolio Identify and develop fundraising opportunities that are accessible, inclusive and engaging for 18–24-year-olds and priority audiences

Sector representation

• Act as a visible ambassador for CoppaFeel! within the fundraising sector
• Build CoppaFeel!’s fundraising credibility through conference speaking, thought leadership, award entries and sector engagement

General duties of a CoppaFeel! employee

• To work cooperatively, respectfully and effectively with colleagues to ensure CoppaFeel! achieves its annual strategy
• Update database with relevant contacts
• To assist in identifying and highlighting key external trends which are relevant to the Charity’s operation and provide relevant advice
• To participate, as appropriate, in staff forums and meetings
• To adhere to CoppaFeel!’s Policies and Procedures
• To be flexible with working hours and be willing to work weekend hours where appropriate (i.e. fundraising events) where time off in lieu will be rewarded
• To carry out other tasks as required by the CEO occasionally

Skills and attributes

Essential

• Strong negotiation and influencing skills, with the ability to represent CoppaFeel! credibly at the highest levels
• Experience operating successfully at a strategic leadership level within a medium sized or large organisation
• A proven, creative and commercial approach to income generation, underpinned by strong market insight
• Strong financial acumen, with confidence in budget management, forecasting and ROI analysis
• Experience reshaping or diversifying a fundraising portfolio
• Experience working closely with and presenting to a Board of Trustees and senior stakeholders
• Ability to inspire, lead and develop high performing teams
• Excellent written and verbal communication skills, with sound judgement around risk and reputation
• Thrives in a fast paced, ambitious and evolving environment

Desirable

• Comfortable leading through change, complexity and growth
• Experience working in a rapidly scaling organisation

Application information

Applications will close on Sunday 8th March 2026 with the aim to commence first interviews on W/C 9th March 2026.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday.

• Employee Assistance Programme; advice and support offered by an external body.
• Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox.
• Access to Self Space training and 1:1 therapy
• Core working hours of 10am to 4pm
• Working from home up to 3 days per week
• Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies
• Training; we have a budget each year for employees training and development plans.
• Treats cupboard; full of biscuits, fruit, chips, fancy tea, coffee, and snacks.
• Expenses; travel for events and food during events will be reimbursed.
• Notice period: 3 months

All annual leave and benefits are pro-rata'd for part time employees.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

You’ll lead and coordinate our local campaigning work across London. Your work will help the charity improve the lives of people in local communities affected by Parkinson’s. You'll listen to the needs of our local communities and work with colleagues in our wider directorate to do focussed political campaigning work and advocacy. 

Your work will help raise awareness and increase knowledge about Parkinson’s. Through your campaigns you’ll ensure that the voices of people with Parkinson’s, their families and carers are heard.

What you’ll do:

• Be a first point of contact for supporters and campaigners in the local area,who want to improve services in their local area.

• Provide expert advice and support to colleagues and campaigners on how best to challenge and influence decision makers.

• Build close working relationships with our field staff and our local networks.

• Recruit and manage a sustainable network of local campaign volunteers.

• Lead campaigns to ensure everyone with Parkinson’s has access to the multidisciplinary team so they can live well with Parkinson’s.

What you’ll bring:

• Experience of campaigning and an understanding of the basic tools and techniques used in campaigning. 

• Experience of working with volunteers and services users including how best to support them to achieve their campaigning goals.

• Experience in organising events.

• Experience of delivering training to volunteers and staff. 

• Ability to work flexibly, sometimes evenings or weekends.

• Experience of using digital tools to work collaboratively and productively. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on the 12 March 2026, online via googlemeet.

Following this, successful candidates will be invited to meet the Senior Local Campaign Officer in person for a second round interview.

The successful candidate will be required to:

• Live within the geography required (South East England)

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Are you passionate about using data to drive meaningful change? Do you thrive on accuracy, insight, and collaboration? Do you have Generalist HR experience?

Join our People Experience team and help our organisation make informed decisions using high quality, impactful data.

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As the People Data & Insights Analyst, you will champion data accuracy, reliability, and insight across the People Experience (HR) team and wider organisation. You’ll lead the production, distribution, and analysis of high-quality People Management Information (MI), ensuring compliance with data protection laws and enabling data-driven decision-making. You’ll also provide generalist HR support when needed.

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Contract terms:

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• £34,000 - £37,000 per annum with Benefits

• Permanent

• Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.

• Linked to our Ewell (Surrey) office

• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month

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​What you'll do:

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Data & Insights

• Produce and analyse people data reports

• Maintain and improve reporting tools and MI

• Use people data to support forecasting and strategic planning

• Enable data self-service for managers

• Work collaboratively to optimise systems with providers and stakeholders

• Lead system procurement and implementation

• Ensure data accuracy, integrity, and compliance

• Drive system improvements and efficiencies

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Generalist HR (People Experience) Support

• Provide generalist HR support (e.g. covering annual leave, supporting Employee Relations casework)

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What you’ll bring:

• Knowledge and experience of People Information systems
• Experience of working with people/HRIS data
• Proven experience in manipulating people data to inform decision making
• Ability to identify trends and patterns in people data
• Strong stakeholder communication skills
• Advanced Excel and Powerpoint skills
• Experience with SQL, Power BI, People HR (desirable)
• Knowledge of current employment legislation

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For full Job Description and Person Specification click here

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Why Samaritans?

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At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Apply now

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If this sounds like the opportunity for you, please apply. You will be asked to answer two application questions and to upload your CV and a short cover letter. 

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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Applications close: ​5pm on Friday 27th February 2026

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Interviews: Weeks commencing 9th and 16th March 2026. Please note the interviews will be in person at our office in Ewell (Surrey). The interview will consist of a data presentation exercise and competency based questions.

High Trees are seeking an experienced and data-driven Monitoring, Evaluation and Learning Lead, with strong project management skills. You will be joining us at an exciting time as High Trees continues to grow the scale and reach of our work. This role is central to creating an evidence-based culture and embedding ongoing monitoring and evaluation cycles to understand the impact of our work.

Working across the organisation, you will need to be confident across a range of approaches to monitoring and evaluation and be able to assess and determine appropriate methods, dependent on context. You will be highly proficient in collecting and analysing quantitative and qualitative data and have experience in developing impact frameworks, including theory of change, outcomes, and indicators. As the Monitoring, Evaluation and Learning Lead, you will have oversight of monitoring systems and processes ensuring that impact data collected is to a high standard across the organisation and our partnerships.

Collaboration with colleagues is an essential part of this role and you will enjoy working with others and be a valued partner, peer and colleague. Supporting the Head of Community Research and Impact, you will actively contribute to ensuring our impact plan is effectively embedded within key strategic areas. You will need to be highly responsive to the needs of colleagues, partners and funders and be able to provide practical solutions for a range of situations.

You will need to be detailed orientated but motivated by how data and learning can be turned into impactful stories of change. You will also be a strong communicator: experienced in facilitation, an engaging presenter, and a compelling writer, able to frame and share our impact with a range of audiences. You will have the ability to see the bigger picture, at the same time as being on top of the detail – and value both in equal measures!

Employee benefits 

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days) 

• Enhanced maternity/paternity/adoption leave after 2 years’ service 

• Save money off a new bike with the Cycle to Work scheme 

• Up to 7% contribution to the staff pension scheme 

• 24/7 Employee Support Line 

• Clear pay structure with yearly increments (based on performance) 

• Annual Staff away day 

• Premium eye-care vouchers through Specsavers and season ticket loans 

• Regular team lunches and generous supplies of office breakfast and snacks! 

Job Title: Head of Individual Giving

Location: London, UK (Only candidates who are eligible to work legally without work visa sponsorship in the UK will be considered.)

Contract Type: Full-time (40 hours per week), Permanent contract

Hiring Salary: GBP 54,374 per annum (before taxes)

Target Start Date: As soon as possible

Application Closing Date: March 10, 2026 23:59 GMT

This job advert is for an existing vacancy.

About Right To Play:

For more than 25 years, Right To Play has been protecting, educating, and empowering millions of children each year to rise above adversity through the power of play.

We offer programs in 14 countries across Africa, Asia, the Middle East and North America, reaching millions of children each year in some of the most difficult places on earth, helping them to stay in school and learn, overcome prejudice, heal from trauma, and develop the skills they need to thrive. We do this by harnessing play, one of the most fundamental forces in a child's life, to teach children the critical skills they need to dismantle barriers and embrace opportunities, in learning and in life.

This work is supported by our two global offices in Toronto, Canada and London, UK; and seven National Offices in North America and Europe.

Right To Play UK is a charity registered in England and Wales and in Scotland that works in partnership with Right To Play International to raise funds and awareness across the UK.

Benefits Highlights:

Connect and collaborate with a global team who are passionate about protecting, educating and empowering children and youth using the power of play!

Culture premised on our Culture Code (accept everyone, make things happen, display courage, demonstrate care, and be playful)

• Flexible work arrangements
• 25 days annual leave plus bank holidays per year
• Competitive benefits such as Income Protection and Life Assurance
• Learning opportunities and 5 learning and development (L&D) days per year
• More information on what we offer is available on our website.

Application Method:

Apply with your resume and cover letter in English via the application link.

Right To Play provides equal employment opportunities to employees regardless of their gender, race, religion, age, disability, sexual orientation or marital status. We strongly encourage groups who have been historically disadvantaged with respect to employment to apply for positions at Right To Play.

As part of our selection process, final candidates will be required to complete security checks and Vulnerable Sector Check or equivalent criminal record check as a condition of the offer. More details about our recruitment process and safeguarding information are available on our website.

As part of our recruitment and selection process, Right To Play uses Artificial Intelligence (AI) - assisted tools to support the assessment of candidates or applications. This may include but not limited to generating and editing of job adverts, assessment and interview questions, scheduling, translation, transcription, note taking, etc. Our Applicant Tracking System (ATS), VidCruiter, also use AI-powered ChatBot to answer candidates' enquiries. These tools are used only to assist human reviewers in evaluation and do not make selection or screening decisions. All hiring decisions are made by human reviewers. All AI-assisted processes comply with applicable privacy and data protection regulations, including GDPR and PIPEDA. For more information, please refer to RTP AI Policy and our Best Practice: Use of AI in Recruitment on our website.

We value and promote a culture of diversity, equity, inclusion, and belonging. We are committed to providing accommodations to candidates with disabilities during the recruitment and selection process, and thereafter. Please reach out to the People & Culture team by email. All information provided will be treated as confidential and used only to provide an accessible candidate experience.

Job Description:

Job Title:  Head of Individual Giving

Location: London, UK

Supervisor Title: Executive Director UK and Global Strategic Initiatives

Region/Department/Office: UK National Office (UKNO)

Job Family: Fundraising

Grade: 8

I.  JOB SUMMARY:

Reporting to the Executive Director, Right To Play UK, the Head of Individual Giving will be responsible for leading on community, mid and major donor fundraising and philanthropy for Right To Play UK. The incumbent will deliver a successful strategy for Right To Play UK’s work in this area, leading on developing and coordinating fundraising campaigns, building, and developing our portfolio of major donors, developing a philanthropy pipeline and facilitating bespoke events with the aim of generating substantial income in line with the organisation’s budgetary objectives.

II. RESPONSIBILITIES:

1.  Individual Giving campaigns and strategy (20% time):

• Collaborate on development and implementation of UK individual giving strategy, working closely with the UK leadership team and international colleagues.
• Develop, adapt and coordinate UK fundraising campaigns for mid and major donors, work closely with the Head of Communications and Engagement and UK team.
• Project manage delivery of campaigns by the RTP UK staff team, working across audiences.
• Analyse and report on audience, results and trends and use this to inform future plans.
• Manage the Individual Giving Officer and provide guidance on their development of key projects.

2.Major Giving and Philanthropy (50% time):

• Lead on developing, implementing and reporting on Right To Play’s individual giving strategy in the UK, in alignment with Right To Play’s global strategic plan, in collaboration with the Head of Partnerships and Executive Director.
• Directly manage a range of major donor and philanthropic relationships, as well as oversight of relationship management by colleagues and the Partnerships team.
• Lead on researching, identifying, developing, and supporting new major donor funding opportunities with the aim of generating substantial income from this fundraising source in line with the organization’s budgetary objectives.
• Lead on ongoing communications strategy for our mid and major donor support base, building support and ensuring consistency across a range of constituent groups.

3. Major donor events development  (15%):

• Lead on design and development of bespoke major donor events (e.g. 30 person dinner), working closely with service providers, donors and the RTP UK team.
• Lead on stewardship of events-focused audiences, building a long-term, diversified support base.

4. Contribute and support global and UK team (10%):

• Contribute to global projects and strategies through the global fundraising team.
• Contribute to the development of global strategic initiatives, including developing major donor relationships in other RTP supporter countries.
• Support the work of the wider Right To Play UK team, focussing on shared team goals.

5. Performs other duties as assigned. (5%)

• Undertake any other activities reasonably requested by the Executive Director.

III. MINIMUM QUALIFICATIONS (Must have):

(A) EDUCATION/TRAINING/CERTIFICATION:

• Undergraduate degree from a relevant university program or equivalent work experience

(B) EXPERIENCE:

• 5-year’s relevant experience including working within a senior fundraising role, working on fundraising strategy and successful campaigns.
• Experience in managing relationships with a range of major donors.
• Experience developing and securing high value relationships and gifts.
• Experience developing/approving reports and proposals for major donors and/or tailoring to a UK audience.
• Experience representing an organisation with senior stakeholders.
• Experience managing a varied workload and balancing conflicting priorities.

(C) COMPETENCIES / PERSONAL ATTRIBUTES:

• Excellent interpersonal skills and the ability to deal sensitively and diplomatically with a variety of people, both internally and externally.
• Excellent organisational and time management skills with the ability to manage a varied workload.
• Ability to think creatively and assess effective approaches with different audiences.
• Ability to work flexibly and collaboratively in a team with enthusiasm and commitment.
• Willingness and ability to work additional hours as required at events and business meetings (with TOIL provided).
• Understanding of and commitment to the aims and values of Right To Play.

(D)   TECHNICAL SKILLS:

• Excellent networking skills
• Highly developed interpersonal skills, with demonstrable experience in negotiating and influencing.
• High attention to detail for writing professional external communications.

(E) SECTOR SPECIFIC KNOWLEDGE:

• Understanding of and commitment to the aims and values of Right To Play.
• Demonstrable experience working within a senior fundraising role and more specifically working successfully with mid and major donors, in line with the requirements of this role.

(F) LANGUAGES:

• Excellent written and spoken English.

IV. DESIRED QUALIFICATIONS (An Asset):

• Understanding of International Development issues and context.
• Understanding of UK charity fundraising regulations and Data Protection legislation.
• Experience of working in a global organisation.

V. ADDITIONAL JOB RELATED CONDITIONS:

The vast majority of work will take place in London, Right To Play UKNO Office. However, the role may require select travel to other parts of the country or global country programmes, in order to support key initiatives. Occasional evening and weekend activity for donor events and meetings, is expected.

We’re recruiting a Training Lead (Employment Law)

Salary range: £38,000 - £40,000 FTE (per year, depending on accreditation and experience)

Hours: Full time (37.5 hours per week) or part-time, with flexibility for an exceptional candidate

Contract: Fixed term for 12 months (2-month probation)

Location: London hybrid (with possibility of remote for an exceptional candidate)

The Work Rights Centre is looking for a motivated employment law expert to  lead  our growing training programme, and support the wider development of the charity.

Over the last few years our legal teams have delivered a number of successful training and capacity building programmes to other advice charities and local authorities - from short teaser sessions, to in-depth programmes that walked attendees through the core pillars of employment law over the course of several weeks.

We are now looking for an experienced trainer to join the charity, drive the development and delivery of our new exciting training programme, and support the ongoing growth of the charity.

This is an ideal opportunity for a candidate with a strong sense of justice, who values impact, and the autonomy of working in a diverse and agile team. We can accommodate part-time, flexible and remote work, and offer 28 days of annual leave in addition to a winter holiday break.

The role

This critical new role is an opportunity to build on our existing portfolio of workshops to develop a whole new line of work for the charity, working closely with the Deputy CEO and the Employment and Immigration legal teams. We are looking for a passionate self-starter, with strong legal expertise in employment, and experience of developing and delivering high-impact and engaging training sessions. 

About you

We seek an employment law expert who has a passion for training and an entrepreneurial spirit. We are looking for:

● Qualified solicitor or barrister, eligible to practise in England and Wales.

● Experience in developing training or professional development materials

● Experience in delivering compelling and accessible legal training or workshops (internal or external)

● Excellent written and verbal communication skills

● Knowledge of, and empathy with, the backgrounds and experiences of migrants and other vulnerable workers.

Please download the job description for full responsibilities and complete person specifications.

How to apply

Please send your CV and Cover Letter by the end of Sunday, March 1st  and don’t hesitate to reach out with any queries about this opportunity.

The purpose of this role is to bring together two of FareShare South West’s (FSSW) most critical functions — community membership and food supply — to help transform our current impact, rescuing and sharing food for million more meals. The post holder will lead the development and implementation of both the membership and food strategies, ensuring our membership offer is responsive to community need, operational capacity and the changing landscape of surplus food.

This role is responsible for building and sustaining strong regional and national food partnerships, aligning supply with member demand, and ensuring food reaches the highest priority organisations. The post holder will lead and develop expert teams, strengthen cross-departmental collaboration, and drive service improvements, innovation and growth.

As a key member of the Wider Senior Leadership Team (SLT), the role ensures robust governance, accountability and performance across membership and food, contributing to
organisational strategy, financial sustainability and long-term impact for communities across the South West.

1) Strategic Leadership & Governance

• Provide visible, values-led leadership with clear accountability to the CEO and Board; ensuring teams are aligned behind a consistent culture and change agenda.
• Lead the creation and implementation of the membership and food strategies; delivering to budget, achieving ambitious targets, and embedding innovation for long-term growth.
• Contribute to the wider organisational strategy. Work with the CEO/SLT to set annual budgets and reforecasts, providing regular financial, key performance indicators (KPIs) and narrative reports to the CEO and Board.
• Lead the development and introduction of emerging surplus food types e.g., frozen food, re-labelling, catering packs into our operation, ensuring this is fully aligned across membership, food and operations teams.
• Identify and mitigate risks across the organisation, working with the Wider SLT to maintain an up-to-date risk register.
• Support the Deputy CEO to prepare timely inputs for the audited accounts and impact report and attend finance subcommittee meetings as required.
• Act as a passionate advocate of FareShare South West, representing the organisation confidently to internal and external stakeholders.
• Strengthen alignment between the membership and food teams by identifying and implementing innovative, effective solutions to ensure food reaches the highest priority organisations.

2) Food Partners and Supply

• With support from the CEO, lead on the key relationship with the national partner FareShare and The Felix Project, ensuring food supply is maximised and aligned with organisational needs.
• Be accountable for all incoming food supply, including national (70-75% of our total supply via FareShare and The Felix Project) and locally sourced (25-30%).
• Raise awareness of FSSW’s capability to redistribute surplus food and, with support from our communications team, position the organisation as the surplus food partner of choice in the region, leading on food campaigns, external activity, networks and events.
• Working with the Food Manager, maintain and grow local food partnerships across the South West to secure supply aligned with infrastructure, growth plans and community need—taking the lead on stewarding key suppliers and maintaining accurate records.
• Be accountable for food safety and compliance across the organisation, including product recalls, legislation changes, liaison with national partners and the Health and Safety consultant.
• Work closely with both the food and fundraising teams to develop and deliver a gleaning programme across the organisation.
• Work closely with the operations team to ensure all incoming food is compliant, within capacity limits, and aligned to local operational realities.
• Be accountable for key food related projects and reporting for relevant funders, working with the Finance Manager to ensure accurate procurement data.
• Be accountable for the food pipeline and for managing internal and external communications related to food availability, allocation, planning and future growth.

3) Community Membership Development

• Establish a refreshed, high value membership service and value proposition, aligned to surplus food supply, logistics capacity and community need.
• Ensure the membership team implements a data-driven strategy for recruitment and retention, incorporating member feedback, root cause analysis and performance insights.
• Develop and lead long-term, strategic partnerships aligned with the current and future needs of the membership programme, representing the organisation in South West networks relevant to FSSW’s mission.
• Work with the CEO and SLT to develop and scale membership programmes across regions (e.g., Crisis Resilience Fund).
• Lead efforts to reduce food waste across the organisation through improved membership offerings, bolt-on memberships and direct delivery models.
• Maintain a strong, collaborative relationship across the FareShare network, capturing and sharing best practice within membership development.
• Support major, complex development projects across the organisation (particularly those involving membership and food teams), ensuring inclusive working with internal teams and providing supporting business plans and financial forecasts.
• Be accountable for the quality and compliance of the membership CRM (Salesforce), ensuring accurate data for internal use and funder reporting.
• Develop metrics to support effective food allocation, and to manage current and future demand in line with logistics capacity.

4) People and Culture Management

• Lead, coach and develop managers and teams within your department and oversee their recruitment, appraisals, supervision, wellbeing and professional development.
• Build a collaborative, high performing culture across the membership and food teams, working closely with operations and volunteering.
• Champion values-led leadership and effective cross-departmental communication.
• Promote an inclusive, supportive and purpose-driven culture that motivates staff to contribute to the charity’s mission.
• Model and promote safe working behaviours across both functions, ensuring food safety conversations are part of everyday management.

Health, Safety & Compliance

• Ensure risk assessments, safe systems of work, and training are in place and reviewed regularly across food and membership functions.
• Ensure compliance with FareShare UK standards, the Health and Safety at Work Act, Food Safety and Hygiene Regulations.
• Ensure teams understand and comply with organisational policies, food safety requirements, health and safety legislation and safeguarding responsibilities.
• Working alongside the Head of Operations, lead regular food safety briefings and toolbox talks to reinforce safe behaviours and encourage open reporting.

Person Specification
Essential Criteria

• Proven leadership experience, including building high-performing teams.
• Experience in a food, logistics, FMCG (fast-moving consumer goods) or operational supply-chain environment.
• Strong analytical and organisational skills, with confidence using data to inform decisions, manage budgets and track performance.
• Excellent communication and relationship-building skills, able to influence and collaborate effectively with internal and external stakeholders.

Desirable Criteria

• Knowledge of food safety, health & safety and regulatory requirements relevant to food handling and redistribution.
• Experience working in a charity, social enterprise or purpose-driven environment, with an understanding of community need and social impact.
• Familiarity with CRM systems (e.g., Salesforce) and confidence using digital tools to improve service delivery.
• Experience working cross-functionally, aligning teams around shared goals and improving processes between departments.
• Understanding of customer journeys or service-user engagement.