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Our Data & Insights team at Diabetes UK empowers the organisation to make informed, impactful decisions that improve outcomes for people living with diabetes and ensure we profitably generate sustainable income to fund it. As product owners of system and analytics data layer (data hub) we have deep insight into how our customers interact with the charity.  We are also guardians of our a new CRM system and also our customer and market research data (donors and people at risk of or living with diabetes) and provide insight into what customers expect from us.

This is a highly influential and impactful role within our Data & Insights team and an active member of its leadership team. If you passionate about making a difference to people’s healthcare outcomes and you are looking for an exciting new opportunity to bring your expertise in customer research and insight, customer journeys and customer segmentation to find ways to increase customer loyalty to a forward-looking organisation we want to hear from you. You will be across the organisation to ensure we have best in class understanding of our customers expectation of, and satisfaction with, the products services provided by the charity and the user experience with Diabetes UK.  You will be pivotal in creating a culture of customer centricity and developing engaging, relevant and value creating customer journeys for our supporters, donors and beneficiaries.

The successful candidate shall have proven experience in team management, customer segmentation, customer research (qual & quant) and developing and executing customer journeys so that we can empower stakeholders to understand their customers (and prospects) through a combination of self-serve research library,  A.I. persona’s and audience segmentation that will lead to smoother customer experiences that increases customer loyalty and life-time value.