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Reach Charity is a small volunteer-led national charity supporting children born with, or who acquire upper limb differences (ULD) in childhood, for the whole of their lives! Being born with/acquiring  an ULD in childhood is rare. Our role in the Reach team is to support our volunteers in every way we can to keep Reach families connected and supported with and by their community as and when they need it for life. This role will help us sustain and potentially grow that level of support. 

Contract: One-year fixed-term contract. The role will be reviewed before the end of the fixed term. Any extension, permanency or change to contracted hours will be subject to organisational need, funding and written agreement.

Location/format: Hybrid working, with a minimum of two days per week in the office: Office 5, The Library Rooms, 59 High Street, Totnes, Devon, TQ9 5PB. Homeworking is subject to appropriate health and safety and display screen equipment arrangements. Hybrid working arrangements may be reviewed and changed with reasonable notice following consultation.

Reporting to: Operations Lead

Core purpose of the role:
The Operations & Development Officer will provide high-quality operational, administrative and executive support to the Operations Lead and the wider Reach team.
The role will help ensure the smooth running of Reach’s central operations, including governance support, policy coordination, safeguarding administration, donor stewardship, event delivery, communications and day-to-day organisational support.
The postholder will play an important role in maintaining operational continuity, supporting compliance, strengthening community engagement and helping Reach deliver effectively for adults, children and young people with upper limb difference and their families.

Key responsibilities
1. Governance, compliance and safeguarding
Policy and procedure coordination
Coordinate and maintain a rolling programme of policy and procedure review, liaising with the Operations Lead, trustees and relevant staff or volunteers as required.
Support the updating, formatting, circulation and storage of policies and procedures, ensuring records are accurate and accessible.

Safeguarding support
Subject to appropriate training, support Reach’s safeguarding arrangements and participate in the safeguarding on-call rota.
Provide cover during colleagues planned or unplanned absence, acting in accordance with Reach’s safeguarding policy and escalation procedures.
This may include occasional weekend on-call duties when the Operations Lead is unavailable.

DBS, safeguarding training and appointment requirements
Appointment will be subject to satisfactory references and the appropriate level of DBS check for the role.
Safeguarding training must be completed before the postholder undertakes safeguarding duties.

Data protection and confidentiality
Handle personal, sensitive and confidential information in accordance with UK GDPR, Reach policies and confidentiality requirements.
This includes information held in CRM systems, Mailchimp, donor records, membership records and sensitive conversations with families, professionals, volunteers and supporters.

2. Donor relations and fundraising administration
Donor stewardship
Provide supportive cover for donor stewardship during colleague absence or holiday, including drafting thank-you communications, updating records and helping maintain positive supporter relationships.
Ensure donor communications are timely, accurate and aligned with Reach’s tone, values and messaging.

Fundraising administration
Support the Operations Lead and wider team with fundraising administration, including funding applications, milestone tracking, data collection and information required for funder reports.
Maintain accurate records of funding activity, deadlines and reporting requirements.

3. Event support and promotion
Event delivery
Support the planning, coordination, delivery and evaluation of Reach events.
This may include support from initial concept through to on-the-day coordination and post-event follow-up.
Where required, lead agreed elements of event delivery, with appropriate support and oversight.

Event communications and promotion
Promote events and campaigns through digital channels, newsletters, local networks and other appropriate platforms to maximise visibility, attendance, engagement and donations.
Work closely with the Operations Lead and Reach team to ensure consistent messaging, effective coordination and successful delivery.

Evening and weekend work
Some evening or weekend work may be required for events or safeguarding cover. This will be agreed in advance wherever possible and managed through time off in lieu or other arrangements in line with Reach policy.

4. Executive, board and operational support
Executive assistance
Provide executive and administrative support to the Operations Lead, including diary management, coordination of priorities, management of incoming enquiries and preparation of briefing materials or documentation for meetings.
Work with other members of staff to identify priorities, support workflow and ensure timely follow-up on agreed actions.

Board and trustee support
Provide proactive support for Trustee meetings, including coordinating meeting logistics, preparing and circulating papers, supporting agenda planning and taking clear, accurate minutes.
Help ensure trustees have the information they need to support effective governance and decision-making.

General operations
Support the smooth running of Reach’s day-to-day operations, including responding to enquiries, maintaining records, supporting internal communications and helping ensure tasks are completed efficiently.

5. Finance, merchandise and systems administration
Finance administration
Support finance administration by maintaining accurate transaction records, processing documentation, supporting reconciliations and working within Reach’s financial controls and delegated authority arrangements.
Liaise with the Operations Lead, Treasurer and relevant colleagues to ensure financial information is accurate, timely and appropriately recorded.

Merchandise and fulfilment
Manage the Reach online shop and coordinate fulfilment of merchandise and other items.
Prepare and post welcome packs, running vests and other materials for new members, supporters and event participants.
Maintain accurate records of stock, orders and fulfilment activity

Systems and records
Use Reach’s systems accurately and consistently, including CRM, email marketing, finance, document storage and communication platforms.
Support the maintenance of accurate records and contribute to efficient internal processes.

6. Flexibility
This job description sets out the main responsibilities of the role but is not exhaustive.
Duties may reasonably change over time following consultation, provided they remain appropriate to the nature, purpose and level of the role.

Person specification
Essential attributes
The postholder will be expected to demonstrate:

• Reliability
  Consistency, dependability and the ability to follow through on agreed work are essential in a small team.
• Strong listening skills
  The ability to listen carefully, respond sensitively and support, enable or signpost people effectively.
• Organisation and prioritisation
  The ability to manage competing priorities, multitask effectively and complete work accurately and on time.
• Efficiency and attention to detail
  The ability to work carefully, meet deadlines and maintain accurate records.
• Team working
  The ability to collaborate, support, facilitate and contribute positively within a small charity team.
• Adaptablity
  The ability to learn new systems, processes and areas of work efficiently.
• Reflective approach
  A commitment to learning through experience and developing knowledge in a busy small charity environment

Essential skills and experience

The postholder should have:

• Excellent interpersonal skills, including the ability to handle calls and enquiries from parents, carers, professionals, members, volunteers, partners, donors and funders.

• Good written and verbal communication skills.

• The ability to keep colleagues, Branch Coordinators, Trustees, RAW Mentors, volunteers and Reach team members informed, briefed and supported across in-person, online and email channels.

• Experience of administration, coordination or operational support.

• Practical experience in a safeguarding role.

• The ability to handle confidential and sensitive information appropriately.

• Strong organisational skills and the ability to manage competing priorities.

• Experience supporting meetings, including preparing papers, coordinating logistics, taking notes or minutes and following up actions.

• Good Microsoft 365 skills, including SharePoint, Teams, Excel and Word.

• Experience using CRM systems, particularly Salesforce.

• Experience using Mailchimp or similar communication software.

• Experience using Xero or similar finance software.

• A willingness to undertake safeguarding, data protection and other relevant training.

Desirable skills and experience

The following would be useful but are not essential:

• Experience working in the charity sector.

• Experience working with a Board of Trustees or Directors.

• Experience working with or supporting volunteers.

• Experience supporting local, regional or partnership projects.

• Experience of event coordination, ranging from small meetings and face-to-face meetups to larger events.

• Project coordination or project management experience.

• Risk assessment and risk management skills.

• Bookkeeping, budget monitoring or reconciliation experience.

• Fundraising administration or donor stewardship experience.

• Experience creating content using Canva.

• Experience updating website content using WordPress.

• Experience using social media platforms, including Facebook.

• Experience using WhatsApp or similar messaging services for community or project coordination.

• Knowledge of UK GDPR, safeguarding, confidentiality and Equality Act duties in a charity or community setting.

Working relationships

The postholder will work closely with:

• The Operations Lead
• The Reach team
• Trustees
• Branch Coordinators
• RAW Mentors
• Volunteers
• Members and families
• Donors, funders, partners and external stakeholders

Safeguarding, equality and inclusion

Reach is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The postholder will be expected to work in line with Reach’s policies and procedures.

Reach is also committed to equality, inclusion and accessibility. The postholder will be expected to contribute to an inclusive, respectful and supportive environment for members, families, volunteers, staff, trustees and partners.

To apply please respond to every item detailed on the JD & PS (required and desired) 
Applications will be scored against every item, and shortlisting will be decided by the closest match. NB: CVs will not be considered – please do not attach. 

Deadline for applications: 01 September 2026
Interviews Round 1 (Teams): Mon 07 & Tues 08 September after 4pm 
Interviews Round 2 (in person): Wednesday 16 September   

Appointment is subject to enhanced DBS & 2 professional reference. 

Good luck! Reach is an inspiring community to work with. 
We look forward to reading your application.

Who We Are Looking For
We are seeking an inspiring and strategic leader who is passionate about delivering lasting impact for people with disabilities and other marginalised communities. As our new Director of Programme Impact, you will shape the strategic direction and development of our programme portfolio, ensuring our partner-led work continues to grow in reach, quality, effectiveness, and impact.
You will bring strong programme leadership, people management expertise, and a commitment to partnership-based approaches that support locally led development. As a member of CBM UK’s Leadership Team (LT), you will contribute to the overall strategic direction of the organisation while leading and motivating a committed Programmes Team. You will play a key role in strengthening CBM UK’s contribution to the CBM Global federation, working closely with country teams, technical specialists, and partners to maximise our collective impact.
An experienced leader, you will provide strategic oversight across a diverse portfolio of programmes, partnerships, and funding opportunities. Overseeing an annual budget of around £4million, you will have a strong track record of delivering impactful programme strategies, building and developing high-performing teams, and fostering a culture of collaboration, accountability, inclusion, and continuous learning. This role offers an exciting opportunity for an established senior leader who is ready to take the next step into their first Director-level position, as well as those with existing director-level experience.
Forward-thinking and adaptable, you will be excited by the opportunities and challenges facing the international development sector. You will play an instrumental role in exploring the changing role of UK INGOs within the localisation agenda and will work closely with the CEO and Leadership Team to develop new approaches and business models that respond to an evolving global context. You will also bring experience of securing and growing institutional and strategic funding opportunities, alongside the ability to communicate complex ideas clearly and compellingly to a wide range of audiences.
Above all, you will share our commitment to inclusion, equity, and disability rights and be motivated by the opportunity to help create a world in which all people can enjoy their rights and fulfil their potential. You will be inspired by the chance to shape both organisational strategy and sector-wide conversations, ensuring that people with disabilities remain at the heart of international development and humanitarian action.

Key Responsibilities
Programmes Leadership & Management (70%)
1. Lead the strategic and financial development and oversight of CBM UK’s international programme portfolio, ensuring the organisation delivers its programme strategy with maximum impact and effectiveness in alignment with CBM Global’s strategy. Support and line manage the team to translate strategic priorities into actionable plans to ensure excellence in programme funding, development and delivery.
2. Drive quality and effectiveness within CBM UK projects and across CBM Global by
a) ensuring effective coordination of tasks, forward planning of key activities and events, and providing space for collaboration, problem-solving, escalation and innovation across the portfolio.
b) identifying and improving policies and procedures that ensure proportional programmatic oversight and support complex institutional funding management.
c) supporting Programmes staff to work with country teams to pursue a localised approach to programming, drawing on the CBM Global localisation roadmap.
3. Work with Programme Funding colleagues to lead and oversee the development of strategic partnerships and packaging of programme approaches that secure institutional funding for CBM UK’s programmes, including by strengthening intelligence on donor trends and funder priorities, developing immediate responses to new opportunities as they arise in line with CBM UK’s mission.
4. Work closely with CBM UK finance, fundraising, communication teams and other CBM Global Members in creating and responding to opportunities for funding, driving growth, and promoting effective use of CBM UK’s voluntary income to leverage match funding.
5. Together with the Board and LT, actively manage programme risks based on CBMUK’s overall risk management framework.
6. Demonstrate leadership in maintaining an environment free from harm for project participants, CBM UK and partner staff by overseeing the management of safeguarding concerns arising in CBM UK supported projects, including reporting to the Board and Charity Commission where appropriate.
7. Promote within the Programmes Department a culture of learning, reflection and continuous improvement which only results in an improved programmatic approach but also informs and supports our advocacy, advisory, and evidence and learning work.

8. Liaise closely with CBM UK colleagues to ensure coordination and effective integration of programme activities into opportunities for fundraising, including contributing to the innovation in business models to diversify CBM UK’s funding base, including exploring sustainable funding approaches to enhance programme delivery and reduce dependency on the charitable model (in conjunction with the CEO and Director of Fundraising, Impact and Communications).

Organisational leadership (20%)
1. Contribute to the overall leadership and strategic direction of CBM UK through the Leadership Team, and in collaboration with the CEO, including contributing to Board meetings.
2. As part of the Leadership Team, take shared leadership responsibility for the wider CBM UK team of staff and volunteers, supporting effective collaboration and organisational cohesion, and taking on cross-functional responsibilities where appropriate.
3. Encourage and promote a culture of ambition, learning and excellence across the CBM UK team.
4. Be responsible for producing and initiating regular reports, briefing papers and other relevant programmes information for the CEO and Board Programmes Committee as appropriate.
5. Lead on supporting the Board Programmes Committee, working closely with the Committee Chair to ensure members are provided with the information necessary to permit strategic oversight and robust risk management.
6. Lead UK’s engagement with CBM Global's programmatic leadership, in particular Directors of Programmes in other CBM Member Teams (Australia, Ireland, New Zealand, Switzerland), CBM Global Secretariat, and Technical Directors, working towards greater alignment, escalation of issues, and collaboration to advance CBM UK’s approach to localisation.

Representation and advocacy (10%)
1. Represent the organisation at the highest levels, including deputising for the CEO where required. Act as a key spokesperson for CBM UK with a range of external audiences, including institutional and statutory donors and strategic partners, media, policy and decision makers and other international and national non-government organisations. Develop and maintain strong relationships with key geographic stakeholders, including diplomatic representatives, ensuring effective engagement and alignment with CBM UK’s programme priorities.
2. In alignment with Advocacy and with Advisory colleagues, contribute to best practice in the UK disability and development sector by forging good relationships with UK-based and international NGO and disability sector networks to advocate for the adoption of inclusive development policies and practices, and champion innovative inclusive programmatic approaches.

For full details please download the Recruitment Pack.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week. They will utilise customer feedback and insight on our target market, to optimise our service.

The Deputy Fitness Centre Manager is responsible for maximising the number of students using TeamUCL Gyms and ensuring all members have an excellent user experience. They have oversight for the holistic member journey including promotion, joining, induction and retention. Ensuring both the digital and in-person experience exceeds member expectations. They will have autonomy to be agile and responsive to member needs, adapting the customer journey to the changing needs.

Job purpose

To lead and manage the DadVocates project, a four-year National Lottery-funded programme training volunteer young dads as peer advocates for young fathers in children’s social care proceedings; delivering professional training to social workers; and working towards the embedding of father-inclusive practice across children’s social care teams in five local authorities.

Hours - Full-time (35 hours per week), Monday to Friday, 9am-5pm, with some evening and weekend working expected to meet the needs of the project

Location - Hybrid, with travel across the North East required and activity based in Middlesbrough, Hartlepool, Gateshead/Newcastle and County Durham

Key responsibilities

1. Project management

•Take day-to-day responsibility for the management and delivery of the DadVocates project across all strands of activity

•Manage the project budget, monitor expenditure and liaise with the CEO and Finance Officer

•Update and maintain NEYDL’s Evaluation Framework with DadVocates-specific indicators and methodologies within the first two months of the project start date

•Ensure the project meets its funder milestones and KPIs, maintaining accurate records of outputs and outcomes

•Produce quarterly progress reports for internal review and contribute to annual funder reports

•Commission and manage the external evaluator for the four-year evaluation

•Identify and escalate risks and challenges to the CEO, recommending solutions

2. Steering Committee

•Chair and manage the project Steering Committee, which meets every two months and comprises young dads, NEYDL frontline staff, the safeguarding lead, social work professionals and academic partners

•Induct Steering Committee members, including young dads, into their roles, providing tailored support to ensure they can contribute confidently alongside professionals

•Use Steering Committee meetings to review progress, identify challenges and agree recommendations for the next period of delivery

3. Co-creating the DadVocate training programme

•Work with training and research providers, young dads and Steering Committee members to co-create a 100-hour peer advocacy training programme for volunteer DadVocates

•Deliver the DadVocate training programme alongside NEYDL staff and delivery partners

•Lead annual reviews of the training programme and update content in response to learning and feedback

4. Managing and supporting volunteer DadVocates

•Recruit and train 10 young dad volunteers per year (40 over four years), all with lived experience of young fatherhood 

•Provide ongoing mentoring, supervision and wellbeing support to all active DadVocate volunteers: at least 50 hours per volunteer per year

•Set clear objectives for each volunteer, conduct regular appraisals and team meetings, and support their professional development and progression

•Recognise that DadVocates are young dads with lived experience rather than professional backgrounds, and provide the high level of structured support this requires, including supporting them to navigate professional environments with confidence

•Support the progression of volunteers into employment, further training and community leadership roles

5. Matching DadVocates with young dads in CSC proceedings

•Build and maintain referral pathways with social services, midwifery, Family Nurse Partnerships, Family Hubs and other local networks across target local authorities

•Match 100 young dads over four years with a volunteer DadVocate (10 in year 1, rising to 40 in year 4)

•Work closely with NEYDL’s Senior Young Dads Workers, who hold cases, to coordinate peer advocacy support within CSC proceedings

•Maintain oversight of active advocacy arrangements, ensuring DadVocates are appropriately supported and that safeguarding obligations are met at all times

•Engage directly with young dad beneficiaries through steering committee meetings, evaluation sessions and project learning events

6. Professional training for social workers

•Co-create professional training content with social workers and young dads on the Steering Committee, drawing on national research and NEYDL’s practice experience

•Deliver half-day induction training to 15-20 social workers per local authority at the outset of each area’s involvement, co-facilitated by young dads or DadVocate volunteers

•Deliver annual refresher training in each local authority

•Facilitate quarterly case review and learning meetings with social workers in each local authority, involving DadVocate volunteers

•Co-design guidance on what father-inclusive practice looks like within children’s social care teams, with social workers and young dads (first version in year 2; updated version in year 4)

•Organise and host two information-sharing events for social care professionals in years 2 and 4 (approximately 100 professionals per event)

7. Monitoring, evaluation and learning

•Coordinate data collection with young dads, DadVocate volunteers and social workers using NEYDL’s evaluation tools and new instruments co-designed for this project

•Produce annual evaluation reports and disseminate learning through NEYDL’s wider networks, events and conferences

•Share learning through stakeholder events, professional networks and NEYDL’s regular sector-facing activity

8. Safeguarding

•Ensure robust safeguarding arrangements are in place for all project activity, particularly for DadVocate volunteers operating within CSC proceedings

•Work closely with NEYDL’s Safeguarding Lead to ensure policies and protocols relevant to the project are current, understood and followed by volunteers and partners

•Act as first point of contact for safeguarding concerns arising within the DadVocates project

9. Collaboration and partnerships

•Work closely with NEYDL’s Senior Young Dads Workers as case holders, ensuring a joined-up and consistent approach to supporting young dads involved in the project

•Build and maintain relationships with academic, statutory and voluntary sector partners

•Work with the Business Development Manager to help secure longer-term Local Authority funding for DadVocates, using evidence of impact from the project to support conversations with Local Authorities and expand the project’s reach beyond the areas and targets in the original funding bid

•Represent NEYDL and the DadVocates project at external meetings, networks and conferences

•Contribute to NEYDL’s wider communications and engagement activity

10. Other

•Deputise for the CEO as required

•Report to the Board of Trustees in person or in writing on a quarterly basis as required

11. Standard clauses

•The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy

•The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times

•The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy

•This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment

•This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role

The Refugee Employability Officer will provide tailored employability support to resettled refugees in Hampshire under the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship and other eligible schemes. 

The role delivers structured one-to-one and group-based support focusing on supporting individuals towards employment. This will include agreeing and supporting individuals towards employability related goals and actions within the Individual Support Plan, job search and application support, interview preparation, understanding UK workplace expectations, employer engagement, and links to training, apprenticeships and (where appropriate) self-employment. This work will support individuals often facing barriers such as limited English, recognition of overseas qualifications, childcare responsibilities, health needs or confidence challenges.

Employability support will be integrated within wider Integration support planning to promote sustainable economic independence, strengthen longer-term integration outcomes and support access to appropriate public services where needed.

Key Working Relationships

This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Programme Manager (Economic Empowerment), Senior Integration and Resettlement Officers, Integration Officer, Bilingual Integration Officer, Bilingual Resettlement Officers, ESOL and Education colleagues, Employment Caseworkers and other relevant staff.

This position will also work closely with staff at our partner organisation, Citizen Advice Rushmoor, Jobcentre Plus (DWP), statutory funded employment support services (ie Connect to Work), education and training providers, employers, and relevant advice organisations across Hampshire.

This role will be line managed by the Senior Integration Officer with a dotted line to the Programme Manager (Economic Empowerment). 

KEY ACCOUNTABILITIES

Employability support to individuals (55%)

• Conduct structured individual assessments to identify skills, qualifications, employment history, transferable competencies and career aspirations, translating these into clear and realistic actions and goals within an Individual Support Plan. 

• Deliver tailored job readiness support through one-to-one coaching and group-based workshops, including CV development, interview preparation, UK workplace norms, digital literacy, job search strategies and confidence-building.

• Support individuals to access and sustain employment opportunities, facilitating job matching, including liaising with employers, facilitating introductions, supporting applications and providing on the job follow-up assistance to promote job retention and progression.

• Monitor and respond to employment and training‑related risks, including exploitation, unsafe work and discrimination, ensuring appropriate safeguarding action, advocacy for clients, and partnership working with Citizens Advice Rushmoor and other external partners.

• Provide structured guidance to individuals considering small‑scale self‑employment work, including exploring viable income‑generating ideas, basic planning and market research, understanding relevant UK start‑up and compliance requirements (e.g. sole trader status, HMRC registration and Self Assessment, banking, insurance and any required licences), and signposting to appropriate start‑up and business support services.

• Facilitate access to vocational training, apprenticeships, accredited courses and skills development opportunities that enhance employability and support longer-term career progression.

External engagement and partnerships (20%) 

• Develop and maintain productive relationships with local employers across Hampshire to facilitate direct placements, identify suitable job opportunities, work experience placements and promote inclusive recruitment practices amongst local employers.

• Promote awareness among employers of the skills and contributions of resettled refugees, supporting inclusive workplace practices and addressing misconceptions where appropriate.

• Build and maintain collaborative working relationships with Jobcentre Plus (DWP), education and training providers, and business advice and start-up support services to strengthen pathways into work, training and self-employment.

• Represent the service in local employability and partnership forums, contributing to multi-agency strategies that improve labour market access and progression for resettled refugees.

Key Administrative tasks (15%) 

• Ensure timely and accurate compliance with all reporting requirements, including database management, case noting, and file maintenance with a focus on evidencing client progress and outcomes. This will require completion of accurate and timely records and case notes in line with data protection and reporting requirements. 

• Provide logistical support for the procurement of into‑work support items and the delivery of employability workshops and employer events, including preparation of participant materials and coordination with partners.

• Analyse trends and barriers affecting employment outcomes and contribute insights to service development discussions to strengthen overall programme impact.

Ways of working (10%)

• Collaborate with internal colleagues and external partners to ensure that employment, training and self-employment pathways are integrated within longer-term integration planning.

• Gather and analyse client and employer feedback to inform continuous improvement of employability interventions and self-employment support.

• Carry out all the above in accordance with the aims, values and policies of International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and Equal Opportunities.

PERSON SPECIFICATION

Skills, Knowledge and Qualifications

Essential

• Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English.**

• Strong knowledge of the local Hampshire employment context, including employment opportunities, key local employers and available training and development pathways. 

• Excellent interpersonal and relationship building skills, with the confidence to engage and maintain a wide range of internal and external partnerships.

• Good IT skills, including proficiency in using Microsoft Office and experience delivering or supporting meetings/workshops via online platforms such as Microsoft Teams and Zoom.**

• Strong working knowledge of the UK labour market and recruitment processes, with the ability to coach clients on job search, CV development, interview preparation and workplace expectations.

• Ability to travel regularly throughout Hampshire, the service delivery area.**

Desirable

• Ability to communicate in Dari and/or Pashto, or another community language relevant to the Hampshire resettled population.

• Lived experience of forced migration, resettlement, or navigating UK employment systems as a refugee or migrant.

Experience

Essential

• Minimum two years of related experience, delivering tailored employability support with refugees, migrants or other vulnerable populations in Hampshire.**

• Experience delivering one-to-one employability coaching and/or group-based job readiness workshops in diverse, multi-lingual and cross-cultural environments.

• Experience conducting outreach to the private sector to build relationships and raise awareness. 

• Experience supporting clients to access employment, education and training opportunities, including liaising with Jobcentre Plus (DWP), training providers and employers where appropriate.

• Experience handling confidential documents and sensitive information.**

• Prior experience of using a client relationship management system or case management database, with accurate case noting and outcome tracking.

Desirable

• Experience supporting clients with self-employment pathways, including UK start-up basics (e.g., sole trader/limited company options, HMRC registration/Self Assessment) and signposting to appropriate business advice and start-up support services.

As a Solutions Architect at our charity, you will play a pivotal role in designing and implementing technology solutions that support our mission and strategic goals.

With the continued implementation of our new Salesforce CRM, you will ensure its successful integration and optimisation while also overseeing the architecture of other critical technologies across the organisation.

This role requires a blend of technical expertise, strategic thinking, and excellent communication skills to drive innovation and efficiency.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 6th August 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): To be confirmed

For more information about the role, please download our Recruitment pack.

Regional Volunteer Team Lead- Scotland and North-East England 

CSSC 

Remote 

£33,000.00 

Full-time 

Perm anent 

Membership Organisations 

Job description 

Pay: £33,000.00 per year 

Job description: 

Position: Volunteer Team Leader 

Location: Remote in Scotland and North-East England

Full-time Salary: £33,000 + car 

Job Title- Volunteer Team Leader 

Department- Volunteer Delivery 

Reports to- Head of Change 

Grade- Team Leader 

Job Purpose 

To provide regional team leadership to designated Regional and Area Associations and their volunteers that inspires the delivery of excellent member benefits, sports and leisure events at a local level. 

Key accountabilities 

• To support volunteers to deliver a regional and local programme that:

• Aligns to the CSSC strategy, mission, vision and values

• Adheres to operating processes, framework and legislation

• Enhances volunteer skills and experiences, celebrates volunteering, and attracts new volunteers to CSSC 

• To work collaboratively with the Regional Chair and volunteers to monitor progress in line with their annual plan, attend local meetings and evaluate the delivery of activities and events. 

• To foster effective networking and collaboration across the team championing best practices, seeking out new ideas, new ways of doing things, and celebrating success. 

• To attract, recruit and induct new volunteers in such a way that they feel confident and can provide an excellent service for our members. 

• To help volunteers to meet personal development goals and aspirations, ensuring that key volunteering roles have potential successors, retaining and developing the services and commitment of volunteers with CSSC. 

Dimensions 

No. of direct reports: 0 

Total staff overseen: 0 

Internal contacts: Volunteer Support Team , Events Team, Sports and Physical Activity team, Marketing andCommunications Team 

External contacts: Regional and Area Officers, Communications Officers, Event volunteers 

Person Specification:  

Personal effectiveness - Essential 

• Ability to manage and organise time and workload effectively. 

• Resilient and flexible with the ability to work under pressure 

• Ability to build and manage strong working relationships. 

• Able to work independently and as part of a team. 

• Personal drive and enthusiasm with a positive attitude and a desire to succeed 

• Committed to continuous improvement 

Skills, experience & qualifications: 

Essential 

• Minimum of 3 years relevant volunteer management experience either in the work place or attained through a relevant qualification. 

• Intermediate to advanced level of MS word and Excel 

• Ability to communicate both through written and verbal 

• Full UK driving licence as travel will be required for this role 

Desirable 

• A relevant degree or professional qualification in volunteer management 

is not essential but may be advantageous. 

• A working knowledge of CRM and digital Event Management Systems 

• Experience with building and working with high performing teams 

Job Type: Full-time, Permanent 

Benefits:  

• Additional leave 

• Company car 

• Company pension 

• Cycle to work scheme 

Experience: 

• Volunteer Management: 3 year (preferred) 

Licence/Certification: 

• Driving Licence (required) 

Work Location: Remote 

The Duke of Edinburgh's International Award Foundation is partnering exclusively with Robertson Bell to recruit a Finance Manager on a permanent, part-time basis (21 hours per week). This is an outstanding opportunity to join a globally respected charity at an exciting point in its evolution, taking ownership of core finance operations whilst helping strengthen the financial foundations of an organisation that empowers millions of young people across the world.

Joining during a period of positive organisational change, the Finance Manager will play a key role in a finance function that is evolving beyond traditional reporting to provide greater insight and support across the organisation and its global network of Award Operators. Working closely with the Head of Finance and Business Information, you'll have genuine ownership of the month-end process, lead a small finance team and drive continuous improvements, while also having opportunities to contribute to wider organisational initiatives that directly support young people around the world.

The organisation:

The Duke of Edinburgh's International Award is a global non-formal education and learning framework that empowers 14–24-year-olds to develop their purpose, passion and place in the world. Delivered across more than 130 countries and territories, the International Award Foundation works with partners around the world to ensure every eligible young person can take part through licensing and accreditation, global advocacy, research, training, fundraising and supporting digital transformation across the Award family.

The key duties of the Finance Manager are as follows:

• Lead the day-to-day operational delivery of the finance function, ensuring accurate financial processing, strong internal controls and the consistent application of finance policies and procedures.
• Take ownership of the operational month-end close process, coordinating timelines, reviewing ledger postings and ensuring high-quality balance sheet reconciliations.
• Manage and develop the Finance Officer and Credit Controller, providing regular coaching, support and clear direction to help them deliver to a high standard.
• Oversee all transactional finance activities, including purchase and sales ledger, payments, receipts, VAT accounting and Gift Aid submissions.
• Prepare accurate management accounts and work closely with the Head of Finance and Business Information to ensure financial data supports effective decision-making.
• Maintain audit-ready finance operations, ensuring robust documentation, clear audit trails and effective responses to audit queries.
• Drive continuous improvement across finance operations, systems and workflows to strengthen efficiency, resilience and financial control.
• Support budgeting, reforecasting and financial planning, whilst assisting with year-end financial statements, cashflow forecasting and wider finance projects.

The successful candidate will have:

• Experience within financial accounting or finance operations, including ownership of month-end processes and balance sheet reconciliations.
• Exposure to VAT, with charity VAT experience advantageous but not essential.
• Experience supervising or supporting colleagues, or the confidence and desire to step into your first formal people management role.
• A proactive mindset with the ability to identify opportunities to improve finance processes and systems.
• Previous experience within the charity or wider not-for-profit sector would be advantageous.
• Qualified as an accountant, or be in the latter stages of study.

This is a permanent, part-time opportunity working 21 hours per week, with flexibility to spread these across either three full days or shorter hours across the week. The role is based in London, operating on a hybrid basis.

Applications close on Sunday 23^rd August, with first-stage interviews expected to take place during the week commencing 31^st August. Robertson Bell is managing this recruitment campaign exclusively on behalf of The Duke of Edinburgh's International Award Foundation, so please submit your application as soon as possible to avoid disappointment.

The Head of Grants will take a leading role in shaping The Childhood Trust’s grant-making approach. This is both a strategic and practical role - the postholder will manage the full cycle for our existing grant-making (Big Give) campaign and oversee a small team. Working closely with the Director of Programmes and Impact, Chief Executive, Senior Leadership Team and Board, they will use evidence, learning and sector insight to help design and deliver the next phase of The Childhood Trust’s grant-making programme. This is a role for someone who can work independently, take ownership and make things happen. 

The postholder will also use their experience and sector knowledge to recommend and implement new ways of supporting the sector through our new capacity building programme (Thrive Together), ensuring that The Childhood Trust’s grant-making is both innovative and impactful. They will contribute to the development of our youth voice work and ensure that the voices of children and young people are embedded across all aspects of grant-making.

Benefits to working at The Childhood Trust include:

• Competitive holiday package including a day off for your birthday and the days between Christmas and New Year off 

• Enhanced Maternity/Paternity Leave 

• Flexible working environment 

To read more about the responsibilities in the role, please read the attached job description. 

Interviews will be held on Wednesday 16th September at our office in Victoria. 

We reserve the right to extend the closing date depending on the candidate pool. 

Help build meaningful relationships with communities most impacted by the criminal legal system and ensure their voices inform research, policy and advocacy.

We're looking for a Community Engagement Coordinator to join UNJUST and support the development and delivery of community engagement activities that amplify lived experience, build trust, raise awareness and contribute to our research, policy and advocacy aims.

Working closely with colleagues across the organisation, you'll build and maintain relationships with community groups, grassroots organisations and individuals with lived experience of the criminal justice system. You'll design and deliver engagement events, facilitate workshops and listening sessions, promote opportunities for community members to get involved in UNJUST's work and help develop creative, ethical ways of gathering and sharing lived experience stories.

The role also includes co-creating programmes and materials with communities, supporting content creation for social media, recruiting interns and volunteers from impacted communities, and representing UNJUST in relevant forums, networks and coalitions.

We're looking for someone with experience in community engagement, organising or outreach, strong relationship-building and communication skills, and an understanding of racial justice and the UK criminal justice system. You'll be committed to UNJUST's mission, values and anti-racist working practices, and be comfortable working independently as well as collaboratively.

UNJUST is committed to tackling systemic racism and discriminatory processes, policy and practices within the criminal legal system. We work at the intersection of lived experience, research, law, advocacy and community power to expose the root causes of injustice, reimagine equitable systems and bring about transformative outcomes. Our work centres the voices of those most impacted and is guided by our values of realism, empathy, visionary thinking, activism, collaboration and trust.

Programme Coordinator

The Race Equality Foundation has been awarded a transformative multi-year grant from The National Lottery Community Fund (TNLCF) as part of its Health Inequities: Structural Racism and Discrimination Partnership. The programme will establish three Anti-Racism Collaboratives (ARCs), each bringing together voluntary, community and social enterprise (VCSE) organisations, people with lived experience, health and care organisations, local authorities and other partners to tackle the structural causes of ethnic health inequities through co-production, evidence and collective action.

As Programme Coordinator, you will play a central role in enabling the successful delivery of this ambitious programme. Working closely with the Lead Changemaker, Changemakers and colleagues across the Foundation, you will ensure the programme has the systems, coordination and administrative support needed to deliver high-quality partnership working and meaningful co-production across the three ARCs. ​

This is a varied role requiring excellent organisational skills, attention to detail and the ability to manage multiple priorities. You will coordinate meetings and events, maintain programme systems and records, support communications, and ensure partners and community members are well supported to participate in programme activities. By enabling the smooth day-to-day operation of the programme, you will help create the conditions for partners and communities to work together to tackle structural racism and reduce health inequities.

Person Specification​

Essential​

• An understanding of structural racism, health inequities and the Race Equality Foundation's commitment to anti-racist practice.​

• At least 12 months' experience in programme or project coordination, administration or a similar role.​

• Experience of maintaining records and managing information using spreadsheets, databases or other digital systems.​

• Experience of organising meetings, events or activities involving multiple stakeholders.​

• Experience of responding professionally to enquiries by email and telephone.​

• Strong IT skills, including Microsoft Office and Google Workspace.​

• Excellent organisational skills, with the ability to manage competing priorities and work accurately to deadlines.​

• Strong written and verbal communication skills.​

• Ability to build positive working relationships with colleagues, community organisations and external partners.​

• Ability to work independently while contributing effectively as part of a collaborative team.​

• A proactive approach to problem solving, with good attention to detail.​

• A commitment to equality, diversity and inclusion, and to supporting accessible and inclusive ways of working.​

Desirable​

• Experience of working in the health, voluntary, community and social enterprise (VCSE), or public sector.​

• Experience of supporting community engagement, co-production or partnership working.​

• Experience of supporting research projects, monitoring or evaluation activities.​

• Experience of maintaining website content or using content management systems such as WordPress.​

• Experience of using digital collaboration or project management tools such as Trello, Monday, Basecamp or similar platforms.​

• Experience of using design or communications software such as Canva.

For the full job description see attachment.

Applications will only be accepted via application form on our portal. We will not accept any applications via CV.

Please note, we can only accept applications from those already eligible to work in the UK.

Location: London (with hybrid working available)
Closing date: Thursday 10 September
Interview date: Thursday 24 September in London
Salary: £100,000 pa

Brook is a 4 Day Week employer

About Brook

Brook believes in a society where everyone is supported to live healthy, safe and fulfilling lives. For over sixty years, Brook has been a pioneering force, transforming lives and communities. Brook fights for the right to excellent sexual health, mental health and wellbeing, offering lifelong support that is inclusive, non-judgmental and accessible to all. Our unique offer combines clinical services, relationships and sex education, outreach in community settings, wellbeing programmes and counselling. In 2025/26, we supported 1.45 million people through our frontline services. We delivered 4,053 mental health and wellbeing interventions, supported 111,931 people through our education and wellbeing work and supported 57,071 people through our all-age clinical services.

About the role

We’re looking for a Director of Engagement, Communications & Income to provide strategic leadership across income generation, service development, marketing, communications, policy and external engagement.

The role is key to strengthen organisational sustainability by securing diverse and sustainable income streams.  You will provide strategic leadership for service development and oversee the identification, development and submission of high-value, complex bids and tenders for commissioned services. 

You will oversee communications, marketing and brand activity ensuring communications effectively position the organisation to attract funders, donors, corporate partners and stakeholders.  You will lead the organisation’s external engagement strategy to enhance profile, influence and reach.

About you
You will have significant senior leadership experience and be skilled at collaborative working. Your outstanding leadership, influencing and relationship-building skills will be evidenced through a track record of securing income from diverse sources. You will have extensive experience in in communications, brand development and stakeholder engagement.

Your ability to efficiently manage a complex and busy workload with conflicting priorities will enable you to work well under pressure and deliver to deadlines. You will have an in-depth knowledge of the charitable funding landscape, the public sector commissioning environment and a broad range of communications activities. 

Benefits of working for Brook:

• 4 Day Week (Working 20% hours less without salary decrease)
• Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays 
• Sick pay (from 3 up to 12 weeks fully paid) 
• Flexible working 
• Gratitude scheme 
• Assisted purchase scheme 
• Cycle to Work up to £1k 
• Employee Assistance Programme (EAP) 
• Long service awards 
• Maternity and paternity pay 
• Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings
• Training and development opportunities 
• Coaching

Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.

Please note: internal applicants with live sanctions will not be considered for this role. 

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible. 

Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role. 

Thank you for your interest in working for Brook.
 

Brook Safeguarding with Purpose

Working with People Safely. Safe Place, Safe People. 

The Communications Manager provides operational leadership for CLAPA's communications delivery, ensuring communications and marketing activity is effectively planned, prioritised and delivered in support of the charity's strategic objectives. 

Reporting to the Head of Communications and Marketing, the postholder is responsible for translating the communications strategy into coordinated day-to-day delivery. They will oversee the planning, scheduling and operational management of communications activity across the organisation, ensuring work is appropriately prioritised, resources are allocated effectively and projects are delivered to a consistently high standard. 

The role directly manages CLAPA's Communications Officers, embedding effective planning, briefing and workflow processes that enable the team to deliver proactive, creative and high-quality communications.

Acting as the primary operational lead for communications delivery, the postholder will ensure colleagues across CLAPA receive responsive, well-planned communications support while maintaining clear priorities and protecting the team's capacity to deliver its best work. 

If you think you have the talent, passion and experience to help us ensure we can always meet the needs of the community we serve, we want to hear from you.

Citizens UK

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting half a million people and winning over £3bn of better wages for people who need it most. 

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies. We are a non-partisan organisation and work with partners across the political spectrum to advance our mission.

Purpose

The Living Wage Foundation is seeking an experienced and driven Senior Media and Communications Manager to join our team for a 12-month contract. This is an exciting opportunity for a highly organised and proactive communications professional with a strong background in media relations, public messaging, and team leadership. The ideal candidate will be experienced and confident in working to tight deadlines, responding to last-minute changes, and prioritising competing demands in a high-profile environment. They will be motivated to amplify the Living Wage Foundation’s mission of tackling low pay and insecure work.

The postholder will lead all media, messaging, and external affairs work, developing and implementing a proactive media strategy that supports our mission and key campaigns, such as Living Wage Week and the annual Rates announcement. As a skilled media professional, you will oversee all communications outputs, ensuring consistency and strategic alignment, while delivering media training and refining key messaging to maximise reach and impact. 

In this role, you will be instrumental in advancing our political engagement efforts, building cross-party support and working with political leaders, mayoral teams, and other key stakeholders to promote our initiatives. You’ll manage two direct reports (Events Manager and Media Manager) who each hold line management responsibilities, and you will play a critical role within our Senior Management Team, collaborating closely with the Head of Communications to shape the overall direction of our communications work. This role will work closely with Citizens UK colleagues, including the Citizens UK communications team on cross-organisational priorities.  You will report to the Head of Communications.

As a senior leader, you will be responsible for managing and allocating part of the communications team budget, expanding team capacity, and driving the team’s effectiveness. In collaboration with other senior managers, you will help foster a culture that values creativity, innovation, and strategic impact.

Main Responsibilities

Contribute to CUK mission and its strategic objectives:

• Provide strategic oversight of the organisation’s media strategy, ensuring it aligns with broader organisational, communications, and campaign goals, and establish clear processes for evaluating its success.

• Work alongside other Senior Managers across Citizens UK on cross-organisational activity including through the Senior Management Group

• Support the Living Wage Foundation’s Political Engagement Strategy by building and sustaining cross-party support for the organisation’s mission and objectives.

Situational awareness and research:

• Lead regular updates on key audiences, tracking positions on issues of interest and ensuring the team is fully informed.

• Guide the team in proactive media monitoring, enabling timely responses to significant developments.

• Collaborate with the Senior Research Manager to conduct and commission impactful research, driving media campaigns that effectively reach and engage target audiences.

Strategy development:

• Work alongside other Senior Managers in the Communications Team to shape and guide the overall communications strategy.

Lead on all media and messaging outputs, including developing high-quality materials, coordinating media events, and delivering media training.

Reputational & risk management:

• Develop and manage the organisation’s risk register, offering strategic oversight and serving as a primary contact for crisis communications.

• Manage and respond to reactive media enquiries promptly, ensuring alignment with the organisation’s values and objectives.

• Draft key messages and FAQs for media interviews and public responses, and advise senior leadership on sensitive media or reputational issues.

• Represent the Living Wage Foundation effectively in senior stakeholder interactions and participate in out-of-hours press duties when needed.

Materials development and dissemination:

• Oversee the Media Team in producing engaging press releases, blogs, opinion pieces, and media briefings to elevate the Living Wage Foundation’s profile and the voices of workers and employers within the Living Wage movement.

• Ensure media outputs and communications reflect the organisation’s values and uphold a consistent voice.

• Create and refine key messaging for public communications, including FAQs and response guides.

Social media and website

• Ensure consistency in messaging and alignment across all media and digital platforms in collaboration with the wider communications team.

External relationships (including media and press)

• Lead employer case study development, identifying and preparing Living Wage employers to speak to media and champion a real Living Wage.

• Drive stakeholder engagement efforts, cultivating valuable relationships with Living Wage employers, campaign partners, and media contacts.

• Build and maintain relationships with journalists across print, digital, and broadcast media to secure quality coverage.

• Collaborate with the Public Engagement Team to draft emails, speeches, speaker notes, briefings, and press notices for political engagements.

• Strengthen and maintain broad cross-party support for the Living Wage agenda.

Campaign & events management

• Provide a link between Events team and Senior Leadership Team to ensure efficient decision-making around key events.

• Lead on media and messaging elements of agreed comms-led campaigns.

Internal comms & knowledge management

• Oversee the development and maintenance of a comprehensive press database, mapping key media contacts and publications in line with the Living Wage Foundation’s objectives.

Internal relationships

• Work closely with the Senior Digital and Communications Manager to guide and oversee team initiatives.

• Provide line management and development support to the Media Manager and Events Manager.

Learning, expertise & DEI

• Lead media training sessions for LWF staff and Living Wage employers, enhancing their confidence and effectiveness in media engagements.

• Work collaboratively with colleagues across the LWF and Citizens UK, including communications and DEI teams, to develop and implement ethical storytelling practices, ensuring lived experience is represented responsibly, inclusively, and in line with organisational guidance.

• Contribute to a positive and inclusive team culture.

• Ensure accessibility is embedded across communications and events, working with relevant teams to implement best practice and organisational guidance.

Person Specification

(D) Desirable, (E) Essential

Experience

· Proven experience and a strong understanding of the UK media landscape, with experience building relationships with journalists and securing high-quality media coverage. (E)

· Experience in line managing and leading a team. (E)

· Demonstrated experience in managing sensitive reputational issues, including risk assessment and crisis communications. (E)

· Skilled in leveraging real-life stories and case studies to drive engagement, including experience in leading media training for spokespeople. (E)

· Strong track record in designing and executing high-impact communications strategies that achieve measurable results. (E)

· Experience of working collaboratively across teams and influencing senior stakeholders to achieve shared objectives. (E)

· Experience of working with a range of voices and perspectives, including community, worker or lived experience storytelling. (D)

Key skills and knowledge

• Outstanding written and verbal communication skills, with the ability to produce and edit clear, engaging content suitable for media, digital and public audiences. (E)

• Competence in using social media platforms to engage audiences effectively, understanding their role in broader media strategies. (D)

• Proficiency in evaluating campaigns and media outputs, with the ability to derive insights that inform future strategies. (E)

• Strong interpersonal skills for building effective relationships with colleagues and external stakeholders, including political audiences. (E)

• Solid understanding of the political landscape and public affairs, with experience engaging cross-party stakeholders (E).

Personal qualities & values

• An enthusiasm for media and communications, coupled with a strong commitment to the mission of the Living Wage Foundation. (E)

• Ability to lead, support and develop high-performing teams, fostering a collaborative and inclusive working environment. (E)

• Commitment to equality, diversity and inclusion, with an understanding of how to communicate responsibly and ethically about lived experience. (E)

About the application process

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Interviews will be held 17th and 18th August.