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Complaints Dispute Resolution Lead
Job title: Complaints Dispute Resolution Lead
Area of work: Complaints, Customer Relations& Dispute Resolution
Contract type: Temporary (3 months initially, extension possible)
Employment type: Full-time
Hourly Rate: £27.48 p/hr (via Hays)
Location: Hybrid (2 days in office: Wednesday& Thursday; 3 days remote)
Start date: ASAP
Notice period: Maximum2 weeks - essential

Overview
Thisis a fast-paced and impactful opportunity for an experienced complaintsspecialist to play a pivotal role in delivering Ombudsman-compliantStage 2 complaint reviews within a major G15 housing provider.
As theComplaints Dispute Resolution Lead, you will handle complex, high-volumeStage 2 investigations, ensuring all cases meet the Housing Ombudsman'sComplaint Handling Code. You'll use your expertise to assess evidence,challenge service failings, and produce well-reasoned, timelyresponses that reflect both regulatory requirements and the organisation'sresponsibilities as a registered social landlord.
Thisrole requires someone who can hit the ground running, operates confidentlyunder pressure, and brings clear, demonstrable experience of Ombudsman-leveldecision-making. With independently regulated work anddeadlines tied to the end of the tax year, you will play a crucial role inhelping the organisation deliver high-quality complaint resolutions for residents.

Key Responsibilities

• Lead the delivery of Stage 2 complaint reviews to Ombudsman-compliant standards.
• Investigate a high volume of complex cases, ensuring decisions are evidence-based, fair, and clearly articulated.
• Apply the Housing OmbudsmanComplaint Handling Code in every investigation, demonstrating a clear and proactive understanding of the requirements.
• Analyse landlord and resident obligations within tenancy and leasehold agreements and apply these accurately within decision-making.
• Manage tight deadlines and work effectively under pressure to meet regulatory expectations.
• Communicate professionally and empathetically with residents, managing expectations and representing the organisation with diplomacy and clarity.
• Work collaboratively with internal colleagues, using initiative to gather evidence and problem-solve assertively.
• Take responsibility for rapidly learning and applying policies, procedures and housing knowledge necessary for the role.

Skills & Experience Required
Essential

• Clear and uninterrupted Stage 2 review / Ombudsman-level experience within a registered social landlord.
• Strong working knowledge of the Housing Ombudsman Complaint Handling Code and its practical application.
• Understanding of tenancy and leasehold agreements, landlord/resident obligations, and the serviceexpectations of a large G15 provider.
• Proven ability to investigate independently, apply critical thinking, and produce high-quality written decisions under pressure.
• Excellent communication skills with the ability to demonstrate empathy, manage expectations, and advocate appropriately for residents.

Desirable

• Experience reviewing complaints within a large-scale housing organisation (tens of thousands of homes).
• Knowledge of complex housing services (repairs, ASB, allocations, tenancy management, etc.)

Application Process

• Submit an up-to-date CV demonstrating your Stage 2 / Ombudsman complaint review experience.
• You must meet the essential criteria to be considered, due to regulatory requirements.
• Candidates must be available to start immediately or within a maximum of 2 weeks.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Woodgreen Pets Charity has been helping pets and their owners live happier, healthier lives for over 100 years. From rehoming and community support to education and advocacy, our work is powered by dedicated people and a data led approach.

Woodgreen is in an exciting period of growth and transformation and we are seeking a Data Engineer to help strengthen and evolve our data platform as we become a more digital, data-led, pet services organisation. As this is a hands-on role in a small-to-medium environment we are looking for someone who can work pragmatically, apply good judgement, and steadily improve how data is captured, modelled and used across our organisation.

Working closely with, and reporting to, our Senior Data Manager, you will help design, build and maintain reliable data pipelines and models across the Microsoft data ecosystem, including Azure, SQL, Synapse, Microsoft Fabric and Power BI. Our platform uses a mix of these technologies today, and you’ll play a key role in helping us evolve it over time, improving reliability, consistency and usability for teams across Woodgreen. You will also contribute to good data management practices such as documentation, data quality controls, clear definitions and proportionate governance that helps colleagues use data confidently.

Just as important as technical skills is your ability to work with people. You will partner with colleagues across fundraising, corporate and pet services to understand their needs, translate them into workable data solutions, and communicate clearly and respectfully throughout. We’re looking for someone collaborative and delivery-focused, who prioritises data quality and sustainable, maintainable ways of working.

You’ll have the opportunity to make a real difference to Woodgreen, our customers and supporters, and the animals that we care for.

This is a full-time, permanent position working 37.5 hours per week.  The role will operate in a hybrid working environment and although much of it can be done remotely the successful applicant will need to be able to attend our offices near Godmanchester, Cambridgeshire (PE29 2NH) for between 2 - 3 days a month depending on business need.

The starting salary for this position is £45,511 - £50,568 per annum depending on experience.  In addition you will receive:

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

DIRECTOR OF FINANCE

We are working in partnership with a charity which offers free and confidential information, advice, counselling, support and advocacy for children and young people under 26 in Southampton, Hampshire, Isle of Wight and Portsmouth whose mission is to empower young people to reach their full potential.

The charity is now seeking to appoint a Director of Finance who will hold overall accountability for the financial leadership of the charity, with responsibility for both the strategic and operational management of the charity’s finances, including oversight of income growth through Fundraising and Development. The Director of Finance role leads on financial strategy, planning, and performance, ensuring robust financial management, high-quality insight, and long-term financial sustainability. With oversight of the finance team, the Director of Finance plays a central role in ensuring the charity is financially resilient, efficient, and able to grow and sustain its income in support of its mission.

The successful applicant will be a qualified Accountant (CIMA / CIPFA / ACCA / ACA or equivalent), consideration may be given to a part-qualified candidate with substantial relevant experience and possessing a desire to consider continuing towards full-qualification.

You will demonstrate:

• Experience and understanding of financial processes including budget management, forecasting, day-to-day income and expenditure processes, monthly reporting, and year end audit processes.
• Up-to-date knowledge of Charity regulations and relevant legislation and legal requirements
• Successful track record in working with a Trustee Board or other executive boards
• Ability to prioritise and organise own work and that of others to meet deadlines
• Experience of costing services/projects and producing comprehensive budgets

As a member of the Senior Leadership Team, the Director of Finance will make an active contribution to the organisation’s strategic direction, decision-making, and leadership, working collaboratively with colleagues to balance risk, opportunity, and impact.  The Director of Finance will have up-to-date knowledge of charity SORP regulations and requirements, a high level of IT competency, including the use of Microsoft Office, and excellent communication skills with a commitment to personal growth and development.  You will be a role model for the values of the Charity and ensure the needs of children and young people are at the heart of everything they do.

Benefits for working for this organisation:

• Flexible working to support working parents
• Generous holiday entitlement – 38 days including bank holidays
• Life assurance scheme 

This role is subject to a DBS check, which will be carried out by the employer.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

If you feel you have relevant skills and experience, please submit your CV and supporting statement to Sandra Smith, via the Charisma Charity Recruitment website.

• Location: Southampton, hybrid/flexible working 
• Closing date for applications: 15 February 2026

Please note that applications will be reviewed as they are received, we therefore encourage early applications as we may progress candidates to interview before the application deadline. 

• Client Interviews: w/c 2 March 2026

ODI is seeking an exceptional Head of Global IT—a high‑calibre technology leader with high emotional intelligence, servant‑hearted authenticity, and a deep passion for strengthening the most persecuted Christians and praying for their connection with the global Church.

This individual will embody ODI’s ministry‑driven purpose, continually improving our operational effectiveness and safeguarding our security as we serve the persecuted Church. If you’re a mission‑aligned IT leader who thrives on building resilient systems that empower global ministry, this could be your next calling.

The primary responsibilities of the Head of Global IT are:

• Global IT team leadership and management (approximately 25 staff & contractors)
This includes business analysis, project and program management, solution design and selection, technical architecture, software development and maintenance, customer support, infrastructure, and cybersecurity.

• Alignment through influence
Build strong, trust‑based relationships with executives and functional leaders across fundraising and field operations, using influence, communication, and demonstrable value to drive voluntary alignment.

• AI and innovation
Champion the adoption of AI and automation (e.g., business analysis, software development, analytics, workflows, decision support) to improve program effectiveness, supporter engagement, and internal efficiency.
Promote the Enterprise Architecture, AI, and innovation processes to identify emerging technologies to help drive solutions that increase the value of IT support and services.

• Cybersecurity
Ensure effective cybersecurity posture globally, including policies, awareness, identity and access management, monitoring, incident response, and alignment with relevant standards and regulations.

• Global IT governance
This includes standards and policies that balance consistency with local flexibility, in close partnership with international leadership, fundraising bases, and field operational entities.
Lead and facilitate the creation of governing principles and a board to guide EA and AI decision‑making (e.g., foci, prioritization, value realization, allocation of roles and responsibilities) to enable the long‑term Ministry strategy.

• IT portfolio and program management
This relates to major technology initiatives, ensuring alignment with strategy, clear business cases, disciplined prioritization, and on‑time, on‑budget delivery.

• Infrastructure
Oversee Azure and Microsoft‑centric infrastructure, collaboration platforms (e.g., M365/Teams/SharePoint), and core business applications, ensuring reliability, scalability, and security for a 60+ country footprint.

• Networking
Provide oversight of vendors, partners, and outsourcing relationships to maximize quality, cost‑effectiveness, and mission fit.

Your Key Qualities

Open Doors believes that spiritual maturity, character, and behaviour are as important as competence. Therefore, the Head of Global IT is:

• A devoted follower of Jesus with a heart to strengthen persecuted Christians.
• Prayerful and able to take IT decisions founded on faith in God.
• Able to build strong relationships across national cultures.
• Able to empower others and intentionally develop future IT leaders.
• Prepared to make difficult decisions and have honest conversations with grace.
• Active in a local church that supports their vocation and provides spiritual support.
• Emotionally intelligent and aware of the impact of their leadership on people.
• Able to communicate complex topics in simple, compelling language for non‑technical leaders.
• Strong in integrity, stewardship, and accountability, recognizing the responsibility of managing donor‑funded resources.
• Experienced in negotiating and influencing at a senior level, combined with strong interpersonal and collaboration skills.
• Proven IT skills and experience in the areas of:
o Technology and architecture.
o Delivery and methods: proficiency in business analysis, requirements elicitation, and solution evaluation.
o Data, AI, and process improvement, including process mapping, optimization, and automation.

Responsible to: Youth Services Manager

Hours: Full time 37 hours (Job share considered)

Salary: £27,500

Based: Hybrid (Bedford + one day per week in Q:alliance Head Office, Milton Keynes)

Contract: Fixed term for 2 years, with possibility of extension (subject to funding)

Closing Date: 18th February 2026 at 23:59

Interview Date: Tuesday 3rd March

Context

Q:alliance provides support, information, and representation for LGBTQ+ young people in Bedford, drawing on our wider experience delivering established services across Milton Keynes for the last 50 years.

We have detailed knowledge of the issues and challenges faced by LGBTQ+ individuals and organisations locally, and it is our goal to create more safe spaces and resources to ensure the LGBTQ+ community in Bedford is visible, well represented, and supported.

Scope

This is a newly created role within our Bedford services, delivering Q:alliance’s established youth support model developed in Milton Keynes and shaping pathways and support that respond to local need in Bedford Borough and Central Bedfordshire.

You will manage a one-to-one caseload of support for LGBTQ+ young people, while building relationships with schools and developing a collaborative schools’ network informed by young people’s insights. You will also develop and deliver LGBTQ+ inclusion training for teachers, education staff, and youth workers. This work will contribute to safe, affirming environments that strengthen resilience, wellbeing, and mental health.

You will work closely with the Youth Services Manager and youth teams across our service areas, building on existing Q:alliance provision in Bedford, where a dedicated youth team already leads on LGBTQ+ youth group delivery.

The role includes outreach across Bedfordshire’s urban and rural communities, supporting young people who may experience increased isolation due to limited access to LGBTQ+-affirming spaces.

You will work collaboratively with the Youth Services Manager to agree outreach and engagement targets, contributing to effective monitoring and reporting systems to ensure robust evidence of impact.

What you’ll bring to the team

This role is a key opportunity for Q:alliance to grow our work in Bedford, build local relationships, and better understand and respond to the needs of LGBTQ+ young people across the area. You will play a central role in shaping a new service, reaching young people who may not yet be connected to support, and helping both staff and the board of trustees develop a strong, place-based understanding of LGBTQ+ youth experiences in Bedford.

You will act as a first point of contact for schools, colleges, and youth settings in Bedford, building trusted relationships and establishing a collaborative network of school and college leads. You will share insights gathered through this work with the wider Q:alliance team, helping to strengthen our responses to local need and inform the development and sustainability of services, including future funding.

You will help ensure continuity of support between schools, our support spaces and Q:alliance’s wider youth service provision.

Main Responsibilities

· Networking – Support teachers, education staff and youth workers to access resources, implement inclusive learning environments and provide support for LGBTQ+ young people in their settings. Develop a network of school representatives to provide peer-support on shifting needs, priorities, and situations in a local and national context.

· Data capture and intelligence - Support Q;alliance’s commitment to sustaining a contemporary data and monitoring mechanism, guaranteeing we can deliver thorough evaluations of our services and competent feedback to our funders and stakeholders on the efficacy of our work. Analyse local intelligence directly from LGBTQ+ youth communities and use this to co-produce plans with young people to ensure our youth services are engaging and meeting needs.

· Support, information and empowerment – develop and implement resources for 1:1 education and resilience work with LGBTQ+ young people, provide support and advocacy for young people, ensuring effective signposting to relevant services and collaboration with parents, guardians, teachers and education staff where appropriate.

· Innovation – work with the Youth Services Manager, school representatives and young people to innovate a schools accreditation system that will acknowledge and cultivate schools’ competence to provide safe spaces and support for LGBTQ+ young people.

· Stakeholder and community engagement – Forge and support enduring relationships with key partners, strengthening our commitment to building an alliance of cross-sector compassionate advocates for the LGBTQ+ community in its diverse forms.

· Education – Plan, develop and deliver positive and engaging classroom workshops and school assemblies to a wide range of young people, ensuring key messages are inclusive of diverse perspectives, including those from black and minoritized communities.

· Training - Develop and deliver training for teachers, education staff and youth workers with the aim of improving the wellbeing of LGBTQ+ youth communities and the capacity of those with the power to assist in this endeavour.

Skills and Experience

Expertise

· Experience working with and supporting young people

· Experience of developing and sustaining a network

· Ability to deliver innovative education and training packages, delivery, and evaluation

· Knowledge of the challenges affecting young LGBTQ+ people

· Knowledge of issues affecting young people’s mental health and the skills required to build resilience

· Excellent planning, organisation and administrative skills

· Expertise in safeguarding young people, ensuring welfare of all by following policy and procedures in relation to recognising, recording, and responding to safeguarding concerns and liaising with the Designated Safeguarding Lead

· Ability to observe strict confidentiality at all times with respect to matters concerning young people and the schools, colleges and youth settings in which you support through your role in the developing network

· Capable to respond to a young person in crisis, signposting to appropriate resources and support.

Communication

· A high standard of written English, including an ability to write thorough reports, make referrals to partner agencies, maintain outreach files, and record minutes of forum meetings

· An engaging and charismatic public speaking style with the ability to adapt delivery style dependent on context and audience

· Ability to adopt a positive constructive language style when talking to young people 1:1

· Confidence to communicate with relatives, guardians, social workers and related professionals or advocates of young people

· Knowledge of social media and a recognition of the role it plays in young people’s lives

Behaviours

· Skills in forming constructive working relationships with colleagues and stakeholders at all levels

· Demonstrate an understanding and appreciation of professional boundaries when working with young people and the importance of consistency

· Passionate about equality, the rights of LGBTQ+ people and neurodiversity.

· Evident desire to improve service delivery using co-production initiatives with young people

· An ability to listen with empathy and act compassionately

· Competence to work on own initiative and demonstrate innovation and creative problem solving

· Model conduct essential for successful teams, such as reliability, honesty and courage

Desirable

· Qualifications in youth work, teaching or mental health support

· LGBTQ+ lived experience

Other

· Full driving license and use of own vehicle

· Ability to work flexibly, with occasional evening and weekend working

· Commitment to further personal development and training

· Please note: Enhanced DBS is required for this role

The LGBTQ+ Youth Outreach Practitioner will have responsibility for the following documents.

· Contact Evaluation forms/data capture

· Monthly Outreach Report

· Resource library pertaining to our work with young people

· Network minutes (schools forum)

Apply via our website and complete an application form

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

The Role:
• This is an exciting opportunity as we are looking for a Policy and Advocacy Manager who will be responsible for developing and directing the delivery of Coed Cadw programme of advocacy and campaigning work in Wales.
• You will be responsible for developing relationships across broad policy-influencing audiences to achieve key policy outcomes in line with the Woodland Trust’s goals and objectives.
• Responsible for ensuring the Trust have and are following integrated and focused influencing strategies to achieve our public policy goals.
• Lead the Wales Policy and Advocacy team whilst integrating our policy and campaigning work across the wider Wales team, providing clarity of direction, inspiring our employees and building capabilities and skills, upholding and actively promoting the values and behaviours of the Trust.
• Actively monitor, gather intelligence, understand and analyse relevant areas of Welsh policy and politics, acting on key opportunities. Collaborate with UK colleagues to ensure our policy and advocacy work is supported and aligned across the four nations and ensure consistent campaigning messages with the Trust’s wider communications and influencing strategies and plans.
• This is a hybrid role with travel to the Cardiff office and around the UK as required.

The Candidate:
• This is a key role in our Wales team and for candidates to stand out, we are looking for experience of working within a policy & advocacy or political context.
• Experience in shaping and implementing policy and advocacy or political strategies preferably in the environmental/voluntary sector, providing technical policy input and advice.
• Knowledge of the Welsh Government and Senedd with a strong understanding of current environmental policy, conservation and land management issues. You’ll have awareness of current affairs and processes through legislation, policy and grants in the Welsh context.
• Confident in building and developing partnerships with external and internal stakeholders, able to influence different audiences, to successfully change attitudes, behaviours and/or policy of key stakeholders.
• Strong leadership skills with the ability to collaborate with a diverse range of teams and stakeholders to ensure the best development of strategies and policies.
• Ability to analyse complex information and be able to communicate in effective ways for diverse audiences.
• Understanding of different levers and approaches that can be used effectively to influence decision-makers.
• This role is based in Wales and will require the successful candidate to undertake travel across Wales and the UK. 

Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our employees, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage OR so they do not see your CV until shortlisting is completed. [Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

First Stage Interviews will be held via Microsoft Teams

Ynglyn â Ni: Coed Cadw (y Woodland Trust) yw elusen cadwraeth coetiroedd fwyaf y DU sydd wedi ymroi i greu byd lle mae coed a choedwigoedd yn ffynnu ymhlith pobl a natur. Mae ein cenhadaeth yn cynnwys ysbrydoli ac ymgysylltu ag unigolion i gyfrannu at fynd i'r afael â'r argyfwng natur a hinsawdd drwy warchod, adfer a chreu cynefinoedd o goetiroedd hollbwysig.

Y RÔL
• Dyma gyfle cyffrous wrth i ni chwilio am Reolwr Polisi ac Eiriolaeth a fydd yn gyfrifol am ddatblygu ac arwain y gwaith o gyflawni rhaglen eiriolaeth ac ymgyrchu Coed Cadw yng Nghymru.
• Byddwch yn gyfrifol am ddatblygu perthnasoedd ar draws cynulleidfaoedd polisi eang i sicrhau canlyniadau polisi allweddol yn unol â nodau ac amcanion Coed Cadw.
• Yn gyfrifol am sicrhau bod yr Ymddiriedolaeth yn dilyn ac wedi dilyn strategaethau dylanwadu integredig â ffocws i gyflawni ein nodau polisi cyhoeddus.
• Arwain y tîm Polisi ac Eiriolaeth yng Nghymru tra'n integreiddio ein gwaith polisi ac ymgyrchu ar draws y tîm ehangach yng Nghymru, gan roi arweiniad clir, ysbrydoli ein gweithwyr a meithrin galluoedd a sgiliau, cynnal a hyrwyddo gwerthoedd ac ymddygiadau'r Ymddiriedolaeth.
• Ymroi i fonitro, casglu gwybodaeth, deall a dadansoddi meysydd perthnasol o bolisi a gwleidyddiaeth Cymru, gan weithredu ar gyfleoedd allweddol. Cydweithio â chydweithwyr yn y DU i sicrhau bod ein gwaith polisi ac eiriolaeth yn cael ei gefnogi ac yn gyson ar draws y pedair gwlad a sicrhau bod y negeseuon ymgyrchu yn gyson â strategaethau a chynlluniau cyfathrebu a dylanwadu ehangach yr Ymddiriedolaeth.
• Mae hon yn rôl hybrid gyda theithio i'r swyddfa yng Nghaerdydd a ledled y DU yn ôl yr angen.

YR YMGEISYDD
• Mae hon yn rôl allweddol yn ein tîm yng Nghymru, ac er mwyn i ymgeiswyr sefyll allan, rydyn ni’n chwilio am brofiad o weithio o fewn cyd-destun polisi ac eiriolaeth neu wleidyddol.
• Profiad o lunio a gweithredu polisïau ac eiriolaeth neu strategaethau gwleidyddol yn ddelfrydol yn y sector amgylcheddol/gwirfoddol, gan ddarparu mewnbwn a chyngor polisi technegol.
• Gwybodaeth am Lywodraeth Cymru a’r Senedd gyda dealltwriaeth gref o bolisïau amgylcheddol, cadwraeth a materion rheoli tir ar hyn o bryd. Bydd gennych ymwybyddiaeth o faterion cyfoes a phrosesau drwy ddeddfwriaeth, polisïau a grantiau yn y cyd-destun Cymreig.
• Hyderus wrth feithrin a datblygu partneriaethau gyda rhanddeiliaid allanol a mewnol, sy'n gallu dylanwadu ar wahanol gynulleidfaoedd, i newid agweddau, ymddygiadau a/neu bolisïau rhanddeiliaid allweddol yn llwyddiannus.
• Sgiliau arwain cryf gyda'r gallu i gydweithio ag ystod amrywiol o dimau a rhanddeiliaid i sicrhau'r datblygiad gorau o ran strategaethau a pholisïau.
• Y gallu i ddadansoddi gwybodaeth gymhleth a'r gallu i gyfathrebu mewn ffyrdd effeithiol ar gyfer cynulleidfaoedd amrywiol. 
• Dealltwriaeth o wahanol ysgogiadau a dulliau gweithredu y gellir eu defnyddio'n effeithiol i ddylanwadu ar y rhai sy'n gwneud penderfyniadau.
• Mae'r rôl hon wedi'i lleoli yng Nghymru a bydd angen i'r ymgeisydd llwyddiannus deithio ledled Cymru a'r DU.

Mae ein Natur Sefydliadol yn ein galluogi i ddeall yn well beth mae’n ei olygu i fod yn rhan o Coed Cadw, a’n grymuso i wneud argraff, bob dydd. Rydyn ni eisiau i chi fod yn fodel rôl ar gyfer ein gwerthoedd; ‘Tyfu Gyda’n Gilydd’, ‘Ffocws’, ‘Archwilio’ a ‘Gwneud iddo Gyfrif’ i sicrhau bod pob un ohonom yn chwarae ein rhan wrth helpu i warchod, adfer a chreu ein coedwigoedd a’n coed.
Buddion a Llesiant: Mae ymuno â'n tîm yn golygu y byddwch yn rhan fawr o fynd i'r afael â materion amgylcheddol a hinsawdd. Rydyn ni’n cymryd gofal da o'n gweithwyr, gan gynnig cymorth a chyfleoedd hyfforddi. Rydyn ni hefyd yn cynnig:

• Pensiwn Uwch i Gyflogwyr
• Yswiriant Bywyd
• Opsiynau Gweithio Hyblyg a Hybrid
• Gwyliau Blynyddol hael
• Tâl Rhiant Uwch
• Rhaglen Cymorth i Weithwyr

Ymrwymiad i Amrywiaeth a Chynhwysiant: Mae Coed Cadw yn cofleidio amrywiaeth a chynhwysiant. Rydyn ni eisiau i'n tîm adlewyrchu cymuned amrywiol y DU. Rydyn ni’n cefnogi pobl o bob cefndir i wneud cais, yn enwedig y rhai sydd heb gynrychiolaeth ddigonol.
 
Cyngor wrth Wneud Cais: Hyd yn oed os nad ydych yn bodloni holl ofynion y rôl, byddem yn eich annog i wneud cais. Eich brwdfrydedd dros yr amgylchedd a'n gwerthoedd craidd - Tyfu Gyda’n Gilydd, Archwilio, Ffocws a Gwneud iddo Gyfrif - sydd bwysicaf. Rydyn ni hefyd yn cadw manylion personol ein hymgeiswyr wrth y rheolwyr sy’n cyflogi, fel nad ydynt yn gweld eich CV nes bod y rhestr fer wedi'i chwblhau. Gwnewch yn siwr bod eich Datganiad Personol yn dangos yn glir eich profiad a’ch angerdd am y rôl.

Gwnewch gais nawr: Os ydych chi'n barod i wneud gwahaniaeth a thyfu gyda ni, anfonwch eich cais heddiw. Efallai y byddwn yn cau'r swydd yn gynnar os cawn lawer o geisiadau, felly mae'n syniad da gwneud cais yn fuan. Edrychwn ymlaen at glywed wrthych a chydweithio i gael effaith bositif ar ein planed.

The Role

Nottingham Contemporary is a leading centre of contemporary art in Europe, and among the largest spaces of its kind in the UK. We have an exciting vacancy for a Development Coordinator to join our dynamic and supportive Development team, to assist with securing funding for the future of our organisation. As Development Coordinator, you will support the Senior Development Manager and Director to achieve our ambitious fundraising strategy. You will be a pivotal member of the team, undertaking tasks across administration, research, project and events management, and high-level writing.

Your main accountabilities will include:

• Providing administrative oversight of key areas related to gaining income from a wide range of sources, including but not limited to trusts and foundations, individual donors, and corporate giving (including from commercial galleries).

• Researching, drafting and preparing timely project and funding report templates and reports.

• Supporting the Director and Senior Development Manager in strategically cultivating and stewarding individual donors, as well as corporate and strategic partners.

• Undertaking prospect research, including due diligence of individual donors, researching opportunities for funding through Trusts and Foundations, and identifying relevant local and national government grant schemes.

• Supporting the planning, drafting and submission of grant applications and funding reports, with the aim of leading on select applications and reports over time.

• Supporting the planning and delivering of a high-quality programme of supporter, VIP and external events.

The Person

This is an exciting opportunity to gain experience in fundraising for a renowned arts organisation, and we’re looking for someone who is proactive and enthusiastic for the challenge! Your ability to be adaptable, calm, and to manage a busy workload will be vital when administering bids, preparing reports, and researching donors and funding opportunities. A team player, you’ll enjoy working collaboratively and supportively with internal colleagues and external stakeholders. You’ll have excellent written and verbal communication, and your strong organisational and project management skills will come in handy when managing cross-team funding applications and organising events for donors, funders and prospects.

You don’t need experience in fundraising to apply to this role. We understand the benefit of other skills and experience, and are excited to hear from those with transferable skills such as high-level writing, project management, administration, research, events management, customer service or commercial sales. If you don’t meet all of the criteria but are interested in the role, please do consider applying.

Closing Date: Monday 9 February 2026, 10am

Interview Date: Monday 23 February 2026

This is an excellent opportunity for a doctor with the appropriate qualifications and experience to further develop their career in palliative medicine within a supportive, multidisciplinary hospice environment.

You will work alongside experienced palliative care doctors, nurses, and allied health professionals to deliver holistic, person-centred care to patients living with life-limiting illness, and to support their families and carers.

Key Responsibilities

· Provide high-quality medical care to patients admitted to the inpatient unit

· Participate fully in the medical on-call and weekend rota supporting the 24-hour service

· Work collaboratively as part of a multidisciplinary team to deliver holistic palliative and end-of-life care

· Contribute to clinical governance, audit, and quality improvement activity

· Participate in teaching and education programmes, including clinical supervision and formal teaching

· Support junior colleagues and contribute to a culture of learning and continuous improvement

The main duties are similar regardless of previous experience. Doctors with less experience in palliative medicine will receive appropriate supervision and support to undertake all aspects of the role safely and confidently. Ongoing professional development and education will be actively supported.

Please apply by submitting a completed application form to our HR department. 

Halton Haven Hospice is an Equal Opportunities Employer

All appointments are subject to Disclosure Barring Service checks

We reserve the right to close a job advert early where sufficient applications have been received.

Fundraising Manager - New Business Corporate Partnerships
Location: Remote/hybrid  | Contract: Full time, 35 hours per week. Fixed term -12 months (with possibility of extension)

This role can be offered either as a fully remote contract within the UK - with travel expenses covered for regular internal and external meetings, or as a hybrid arrangement requiring at least one day per week in our Shoreditch, London head office.

Are you looking for a role within an organisation where the work you do makes a real impact to children's lives? Are you looking to join a team on an exciting and aspirational journey to create transformational partnerships? If the answer is yes then our Fundraising Manager - Corporate New Business role could be for you.

The NSPCC's mission is to end cruelty to children. Within Fundraising and Engagement, our aim is to provide maximum resources for the NSPCC and children by working together to create a first-class supporter experience, ensuring our donors feel valued for the direct impact they are having on society.

This role sits within the NSPCC's Corporate Partnerships team – a passionate and ambitious team committed to securing sector-leading partnerships to build a safer world for children.

In this role, you will be responsible for building relationships and securing long-term strategic partnerships with some of the biggest and most exciting brands and companies in the UK. You'll collaborate with these organisations to support a number of the NSPCC's most innovative and sector-leading services.

We're looking for an energetic, motivated and inspirational candidate who is:

• An excellent relationship builder with the ability to influence and engage with internal and external stakeholders at all levels
• Experienced in securing high value partnerships of 6 and 7 figures
• Able to work strategically and creatively to build compelling propositions for the NSPCC
• A driven, tenacious and resilient go getter, motivated to achieve ambitious targets
• An exceptional communicator and storyteller in both written and verbal form
• Passionate about the power of corporate partnerships with a thirst for creating partnerships that deliver transformational impact for children

You'll be surrounded by a devoted team who will fully support you in winning partnerships that will positively impact children's lives for the better.  Your work will be stimulating and challenging, with development opportunities, employee rewards and benefits available.

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave - 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts - Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP) - an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
• Pension - building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes, with an employer match of up to 7%.
• Life assurance scheme - All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Harris Hill is delighted to partner exclusively with Rory Peck Trust to recruit their new Finance & Operations Manager.

For thirty years Rory Peck Trust has been a lifeline for freelance journalists around the world. Independent journalism provides us with the facts we need to make informed decisions, Often, those on the frontlines are freelance truth-tellers, without the support of a large news organisation. The Rory Peck Trust seeks to empower them with the knowledge, resources and resilience they need to report from some of the most dangerous places in the world, safely and without fear. It provides training, equipping freelancers with potentially lifesaving first aid skills. It offers emergency financial assistance when things go wrong. And it ensures access to mental health therapy, enabling those who have experienced trauma to continue their vital work. The Trust also advocates for freelancers, honouring the world's best independent journalism at the Rory Peck Awards every November.

Over the last three decades it has helped more than 3,300 journalists, providing more than £3 million in financial assistance, every penny donated by the Trust's donors and supporters, drawn largely from UK, European and US media. But thirty years after it was founded, demand for the Trust's services is greater than ever. 2025 was the deadliest ever for members of the media, while near record numbers of journalists are in jail.

Role details

• Position: Finance & Operations Manager
• Location: Central London & home working
• Contract: Permanent, full-time (flexible working available, including 4 days per week)
• Hybrid: 1 day per week in the Central London office
• Salary: £55,000 per annum
• Reports to: Executive Director

The Role

The Finance & Operations Manager is a senior, hands-on leadership role, responsible for ensuring the Trust is financially robust, well-governed, legally compliant and operationally effective.

Reporting to the Executive Director and working closely with the Board of Trustees, the postholder will lead on finance, HR, IT and organisational systems, and act as Secretary to the Board. This role provides the operational backbone that enables the Trust's programmes, partnerships and advocacy work to succeed, and requires confidence, judgement and discretion at board level.

Key Responsibilities

• Lead financial management, including budgeting, forecasting, cashflow and reporting
• Prepare management accounts and liaise with external accountants and auditors
• Support the Board on financial planning, reserves, and organisational risk
• Act as Secretary to the Board, coordinating meetings, papers and governance records
• Ensure compliance with Charity Commission and regulatory requirements
• Lead HR operations, including recruitment, contracts, policies and staff wellbeing
• Oversee IT systems, data protection, insurance, contracts and operational risk
• Drive improvements in systems, processes and organisational efficiency

Person Specification

Essential

• Significant experience in a senior finance, operations or business role
• Strong financial literacy, including budgeting and working with auditors
• Experience supporting Boards or senior governance structures
• Good working knowledge of HR processes and employment best practice
• Highly organised, detail-oriented and professional, with strong judgement
• Confident communicator, able to work effectively with trustees and advisers

Desirable

• Accountancy qualification
• Experience in the charity, media, human rights or international development sectors
• Knowledge of UK charity governance and Charity Commission requirements
• Experience in safeguarding or high duty-of-care environments

Why Join Rory Peck Trust

This is a rare opportunity to play a central leadership role in an organisation with global reach and real-world impact. By strengthening the Trust behind the scenes, you will help protect freelance journalists working on the frontlines of truth at a time when independent journalism matters more than ever.

Equity, Diversity and Inclusion

We want to build a diverse, equ

About you

We are looking for a highly motivated and experienced individual, who is capable of creating and delivering a strategic approach to commercial partnership development. The role requires an inspiring, solutions-focused and forward-thinking individual, with a proven track record in commercial development. Candidates should have an understanding of the relationship between charities and the healthcare industry, including pharmaceutical companies, and be able to show relevant experience of taking a strategic approach to creating and further developing a commercial development proposition, within either the voluntary or private sectors.

A self-starter, happy working independently, and as part of a team, we are looking for a strategic thinker with well-developed business/commercial skills and the ability to translate strategy into action. The successful candidate will be an accomplished communicator, who is able to create new and build existing relationships, and work in partnership with internal and external stakeholders. As well as creating strategy, you will need to be comfortable delivering all aspects of business development including initial prospecting, preparation, presentation, negotiating, handling objections, closing, and ongoing partnerships stewardship and development.

About the role

After extensive scoping work throughout 2025, we are launching an exciting project to create a step change in the way we deliver our organisational knowledge, clinical expertise and information to add commercial value to potential customers across a wide range of sectors, including healthcare, diagnostic and pharmaceutical companies.  This new role of Head of Commercial Development will own the creation, development and delivery of this work.

You will be responsible for leading the creation of a commercial proposition for Myeloma UK, which will deepen relationships with the healthcare industry, pharmaceutical industry and other associated sectors, to promote Myeloma UK’s knowledge and expertise for commercial return.  You will lead, develop and deliver our commercial development strategy, to include research, partner development and ongoing portfolio growth and development, to deliver a long-term, sustainably growing income stream from Myeloma UK’s commercial relationships.  In addition, you will be expected to develop strong collaborative relationships with all stakeholders, including key individuals across the organisation. 

About us

 Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

 We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.

 Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.

Our culture

 Wellbeing and staff engagement are at the heart of our culture.  We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.

How to apply

 If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending us:

1. A cover letter (no more than 2 pages long) telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close at 9.00 am on 23 February 2026.  First interviews will be held on 2 March 2026, with second and third stages taking place on 4 and 9 March 2026.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

This is an excellent opportunity for a seasoned Programme Manager fluent in French to contribute to ClientEarth’s work to protect the world’s forests and strengthen Indigenous Peoples’ and Local Communities’ (IPLC) rights on land and forestry governance. The postholder will use their experience of programme management, partner engagement and monitoring, evaluation and learning to facilitate strategic decision-making and the quality programme delivery. 

ClientEarth works to achieve systemic change at scale. We aim to drive systems change through legal reform, advocacy and influencing, and capacity sharing. We do this in collaboration with our partners, who represent diverse expertise and experiences and include law firms, NGO partners, consultants and local communities.

Meet your Manager

In this role, you will report to Catherine Lalonde, Head of Food, Oceans, and Land Use, African Partnerships. Catherine joined ClientEarth in 2025 and is based in Brussels. She leads ClientEarth’s programmes and impact strategies in Africa, built on long-term partnerships with lawyers and civil society organisations across West and Central Africa. Her work is grounded in regional priorities while ensuring alignment with ClientEarth’s global mission and strategy.

Main Duties

• Work collaboratively with partners to foster and create an effective and efficient programme management culture and embed best practices to support the optimal delivery of strategic initiatives. This includes continuing to innovate and strengthen the way in which ClientEarth engages with partners, especially in light of the decolonizing aid agenda. 
• Responsible for effective programme management of regional projects—including contract and budget oversight—to deliver efficient, value-for-money, and sustainable outcomes throughout the project lifecycle, working with colleagues across programmes to ensure plans and impacts are timely and aligned with strategic objectives. 
• Support cross-partner regional collaboration, strategy, and planning to achieve consortium goals, while championing creative facilitation techniques and interactive group exercises in both online and in-person settings. 

Role requirements

• Fluent (CEFR level C2) in English 
• Fluent (CEFR level C2) in French
• Proven, extensive experience managing complex, multi-country programmes in the not-for-profit sector, including oversight of substantial six- to seven-figure budgets and coordination with diverse internal and external stakeholders
• Proven track record of working collaboratively and effectively with national partners and stakeholders in developing country settings, such as civil society organizations, law firms, consultants and local communities

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more as well as our flexible working FAQ.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

Digital Engagement Officer

We are seeking an enthusiastic Digital Engagement Officer to join a UK charity providing emotional and practical support to people affected by brain tumours. This 12 month placement is ideal for someone early in their career or under employed and looking to build experience in the charity sector.

Position: Digital Engagement Officer
Salary: £24,479 (Living wage)
Location: Hybrid or office based in Leeds city centre
Hours: Full time, 35 hours per week
Contract: Fixed term, 12 months
Closing Date: Wednesday 11 February
 

About the Role

This role has been specifically designed as a development opportunity for someone who may be, returning to work, changing career, or looking to move into the charity sector for the first time.

You do not need previous charity sector experience to apply.

The post is a hybrid communications and support role, focused on increasing digital reach and engagement over a 12 month period. You will work on a defined project with clear outcomes, while receiving mentoring, training and hands on experience.

Working closely with communications and support colleagues, you will help ensure that accurate, accessible information reaches people where they are already searching online. The role offers structured support and the opportunity to build confidence, skills and experience in digital engagement, storytelling and community building.

Key responsibilities include:

• Creating, scheduling and publishing engaging content across social media platforms
• Sharing clear and accessible information that encourages discussion and community support
• Supporting digital awareness campaigns and online events
• Responding to comments and messages in a thoughtful and supportive way
• Amplifying lived experience stories to help others feel less alone
• Drafting and editing digital copy in a warm and inclusive tone
• Creating basic visual content such as graphics and short videos
• Updating website content with support from colleagues
• Tracking engagement and learning what content has the greatest impact

You will also take part in mentoring, training and professional development activities throughout the placement.

About You

This role is particularly suited to someone who is:

• Under employed or early in their career
• Looking to move into the charity or social impact sector
• Returning to work or changing career direction

You will bring:

• A strong interest in digital communication and social media
• Clear written communication skills with an empathetic approach
• Confidence using social platforms in a personal or voluntary capacity
• Good organisation skills and a willingness to learn
• Comfort using digital tools such as Canva, Mailchimp or website editors

Previous charity sector experience is not required.

About the Organisation

The charity provide critical emotional and practical support to around 4,500 brain tumour patients each year, a relatively small proportion of the 80,000 people living with a brain tumour. Furthermore 12,775 more people are diagnosed annually. Their ambition is to double the number of people they are helping with coaching, events and information in the next 5 years.

Other roles you may have experience of could include; Digital Communications Assistant, Social Media Assistant, Marketing Assistant, Content Assistant, Communications Trainee, Digital Support Officer, Community Engagement Assistant.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Operations Manager

Are you passionate with a commitment to the delivery of high quality and forward-thinking services for disabled people across Leicester, Leicestershire, and Rutland?

We have an exciting opportunity for a dynamic, hands-on Operations Manager to join the team.  

Join a charity that supports over 3000 disabled people and thousands more who care for them and employs over 100 people. It’s an exciting time at the charity, as it builds on its 125-year history and sets a vision for a bright future that is driven by change, innovation, and impact at its heart.

Position: Operations Manager

Location: Leicester/Hybrid (1 home working day per week until after settling in period)

Salary: £40,000 per annum

Hours: Full-time

Contract: Permanent

Closing Date: 24th February 2026. Please note this role may close sooner than advertised.

About the Role

As Operations Manager, you’ll lead and enable the day-to-day operations of the charity and its central functions, ensuring the very best of outcomes for the charity, its people and the communities it serves.

You’ll report to the Chief Executive and hold line management responsibilities for the charity’s service managers and central administration team who collectively lead around 90 colleagues.

Key areas of responsibility include:

• Leadership
• Service Delivery
• Quality Compliance
• Performance Monitoring and Reporting
• Operational Excellence
• Office Management
• Partnerships and Collaborations

About You

An experienced manager of people and operations with a track-record of managing teams, contracts, projects, and programmes in a dynamic environment. You will be positive, proactive and highly organised with an ability to make effective contributions in leadership and direction of operations.

Driven to deliver high standards of excellence and recovers brilliantly in adversity, we are looking for someone with experience of quality, compliance, audit, and risk, matched with a comprehensive understanding of process improvement and operational management.

This role would really suit a strategic and forward thinking who wants to really make their mark and help lead the charity in to its next exciting chapter.

About the Organisation

Join a Leicestershire based charity working to provide life-enhancing services, care and opportunities for disabled people (and all those supporting them), promoting inclusion, equality, independence, choice, empowerment, respect and dignity for all, since 1898.

The goal is to see a society that is designed with everyone in mind and where the choices and dignity of every person is upheld; where diverse spaces are celebrated for the value they hold.

‘I witness lives being transformed every day, from the unforgettable pride of someone achieving what once felt impossible, to the pure joy of shared smiles and laughter. Being part of these moments fills me with gratitude and reminds me how powerful our work truly is’

Benefits include:

• Remote working policy to work from home for part of the week.
• 28 days of annual leave, including bank holidays and 4 privilege days per year,
• Membership of the Pension Scheme with a 4% employer contribution and an employee contribution between 4%
• An Employee Assistance Programme with access to counselling support, GP helpline, financial, legal and care advice and support.
• Opt-in health scheme
• Development opportunities

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.

Other roles you may have experience of could include Operations, Operational, Operations Manager, Operations Lead, Operations Officer, Operations and HR, Operations and HR Manager, Operations and HR Lead, Operations and HR Officer, Finance, HR. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.