Office support jobs

Regional Youth and Community Director
OASIS UK – Youth and Community (OCP)

0.6 FTE, Permanent

Salary:£31,487 (FTE £52,479)

We’re excited to be recruiting for a key leadership position supporting Oasis’ youth and community work in the North West region (covering delivery in Greater Manchester and Bradford).With accountability to the Oasis Community Partnerships CEO the role of the Regional Youth and Community Director has three main functions:

1 Strategic management oversight of local Youth and Community teams

2 Regional development, working alongside other functions within the Oasis family

3 Being part of the national Youth and Community leadership team

The Youth and Community Director will have strategic management oversight of local Youth and Community teams in the region, providing accountability and support to the local leaders and charity boards. This responsibility area falls into two categories; those the Director is directly responsible for, and those they are responsible for ensuring are carried out by leaders within their region.

ORGANISATIONAL CONTEXT

Oasis neighbourhoods are local places of activity that provide integrated, high quality and diverse services to benefit the whole person and the whole community. The Oasis ethos stems from our Christian roots and is an expression of our character - it is a declaration of who we are and therefore the lens through which we assess all we do. This is encapsulated by the following five statements:

a passion to include everyone

a desire to treat everyone equally, respecting differences

a commitment to healthy and open relationships

a deep sense of hope that things can change and be transformed

a sense of perseverance to keep going for the long haul

An Oasis neighbourhood is a community movement and the joining together of all the work Oasis does in any one place, which could include foodbanks, debt advice centres, family support and advice services, healthcare, youth work, children’s work, alongside other Oasis activities in that community, including formal education through Oasis Academies.

The Youth and Community function of Oasis is responsible for the wider community work that takes place within Oasis neighbourhoods, working closely with the wider Oasis family to outwork our vision. In relation to governance, Oasis Community Partnerships is the national charity, with each local team operating from their own local Oasis charity.

This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, whilst also influencing the national landscape.  As part of the package, Oasis offers:

• A pension scheme, currently offering 7% employer contribution
• A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

Please contact us to arrange for an informal conversation with our CEO to find out more about the role. If you are interested in this position, please send your CV and a covering letter (ensuring you refer to the job description and person spec).

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know.

Completed applications should be returned by 9am on Tuesday 8th September.

Interviews will take place week beginning 21st September. (Shorter more informal calls may be arranged the previous week to assist with shortlisting)

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 08749179

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

Dementia UK is looking for a Media and PR Assistant to join our Media and PR Team. This newly created role is an exciting opportunity to develop a career in PR, supporting the charity’s press office while helping to raise awareness of our services, clinical expertise and impact through the media.

No two days are the same in this fast-paced, reactive role. You'll support the day-to-day running of the press office, while taking ownership of key administrative processes and helping to coordinate storyteller, influencer and ambassador activity. You will support reactive and proactive media activity, monitor the news and media landscape, coordinate interviews, draft and proofread media materials, and produce media coverage reports. You'll have the opportunity to build your PR skills by supporting with pitching stories to journalists, developing media contacts, and contributing ideas to improve the way the team works.

You will have a keen interest in PR and communications, with some relevant experience of working within a communications or marketing environment and an understanding of national media, social media platforms and news consumption habits and trends. You are highly organised, detail-oriented and an excellent proof reader, with the confidence to spot errors and maintain high-quality work under tight deadlines. Agile and adaptable, you enjoy working in a fast-paced environment, can prioritise competing demands, and are keen to learn, develop and contribute new ideas.

Join Dementia UK and be part of a supportive team where you'll gain hands-on PR experience, develop your skills, and help share the stories that make a real difference to families affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. 

Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. 

Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).  

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident employer. If you would like support to make an application or to tell us you are applying under the Disability Confident scheme, contact us.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. 

*Please note that any decision on flexible working is based on business needs 

We expect this role to attract high interest and may close it before the advertised closing date. To avoid disappointment, we recommend submitting an application at your earliest opportunity.

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

No one enjoys medical procedures, least of all children. From facing everyday vaccinations 
to the most serious of surgeries and chronic conditions, all children experience varying 
degrees of apprehension and fear. Feeling scared, powerless, or anxious in healthcare 
settings doesn’t just trigger a child’s emotions; it can create traumas that impact treatment 
success and that can have a life-long impact. Starlight’s aim is to transform children’s 
health through better experiences, by putting play at the heart of every child’s healthcare.

Reporting to the Communications & Brand Manager, the Digital Content Creator will create 
engaging, high-quality digital content that brings Starlight's work to life across social media, 
the website and other digital channels.

The role will work closely with colleagues across the organisation to capture and tell stories 
that demonstrate the impact of Starlight's work, amplify the voices of children, young 
people and families, and support fundraising, campaigns, partnerships and organisational 
communications.

The postholder will be responsible for planning, creating and publishing digital content 
across multiple platforms, helping to build engagement with Starlight's audiences while 
ensuring all content reflects the organisation's brand, values and strategic priorities.

This role can be worked either as a remote homebased role, or as a hybrid role based in our London office, with London-based colleagues attending the office a minimum of four days per month.

Independent Age is the national charity focused on ending financial hardship in later life. We want every older person to be able to afford to live well.

We stand with older people in financial hardship, offering urgent help today and shaping a fairer, more secure tomorrow. Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. And we use the knowledge and insight gained from our services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

The Stories and Participation Officer is a fundamental cross-organisational role.  Working directly with older people in financial hardship, the role will source, capture and collaborate to share stories, advice and insights from older people, whilst maintaining the highest level of stewardship and safeguarding for this group and supporting organisation wide participation activity.

Reporting into the Participation Manager, you will work champion and deliver meaningful involvement and authentic storytelling to ensure that the experiences of older people are at the centre of Independent Age’s work. You will ensure that participation processes maintain and develop our storytelling expertise and follow good-practice in the sector. The role will recruit and induct older people on a low income to our Lived Experience Network, alert them to opportunities to get involved in shaping and informing Independent Age’s work, facilitate two-way engagement, and work with willing members of the network to share their lived experience and insights, including sharing their story on public and private platforms.

You will need exceptional organisational skills and the ability to proactively drive lived experience work and effective storytelling. Strong verbal and interpersonal skills are essential, along with knowledge of best practice in supporting and co-ordinating lived experience participation including online and offline events, groups and meetings to create listening spaces.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits. 

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office are required to attend the office a minimum of 4 days per month). But if you need a different form of flexibility, we are always happy to talk flexible working. 

With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work for us on the careers page of our website.

Application Process:

To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website,

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any specific arrangements or adjustments to enable you to fully participate in the recruitment process, such as having the job description in a larger text format or to apply in an alternative format, please get in touch with us via the email address on the ‘Contact Us’ page on our jobs site.

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Please don’t include your name, photo, or any information that could indicate your gender or age in your CV and supporting statement, and don’t include your name in the title of any documents that you upload. However, please do include all dates of employment.

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic Level DBS check will be carried out for the successful candidate.

Closing Date: Sunday 23rd August, 11:59pm

Weston Park Cancer Charity is here to face cancer with you.  Our services, advice and support are for you and the people close to you, helping everyone to live with and beyond cancer. The funds we raise also support vital, pioneering research and clinical trials led by the exceptional medical experts at Weston Park Cancer Centre.  It’s our job to care in every sense for our patients and their families.  Our help is free, and we’re here for you, together every step.

What you do

Main purpose of post

This is an important role in the fundraising team which is responsible for identifying, developing, and converting opportunities to generate income to achieve Weston Park Cancer Charity’s strategy. This role will support the Senior Corporate Partnerships Manager to secure income generation through corporate organisations. It carries an income target aligned to the grade of the post holder, within an overall corporate income target of over £400,000 per annum.

You will be expected to understand Weston Park Cancer Charity’s unique offer, the needs and priorities of our corporate partners and be capable of taking our propositions and clearly shaping them to create mutual value for the communities we support and our partners.

Key Responsibilities

 · Responsible for an income target of which aligns with the grade of the post, contributing to an overall corporate income target of over £4000k pa.

· Delivers income growth through gifts from corporates, workplace fundraising and public facing corporate donations.

· Support the Senior Corporate Partnerships Manager in developing and implementing a comprehensive corporate partnership strategy which is data driven and demonstrates strong ROI.

· Develop and deliver concepts and ideas, from early discussion through to detailed proposals, working with colleagues across the charity. 

· Contribute to maximising sponsorship of our key programmes such as Big Purple Bus and Grant-Giving for cancer research and other initiatives.

· Write detailed, accurate and compelling bids and proposals that clearly articulate how Weston Park Cancer Charity are the preferred choice to meet the partner and project objectives for Charity of the Year or long-term strategic partnerships.

· Work with our events team to promote opportunities for corporate partners to support the annual events programme e.g. tables at events , team challenge events

· Succinctly communicate the impact of our work, ensuring it inspires and clearly matches the requirements of potential corporate partners and major donors.

· Be a key interface for external corporate enquiries and act as an external ambassador, undertaking significant networking across the region and representing the charity at key meetings and events.

· Be responsible for the management of an agreed number of accounts, providing excellent relationship management.

· Ensure that the resource and capability exist to deliver partner/funder requirements and proactively identify and seek to fill any gaps.

· Ensure we collect detailed and continuous feedback so that we learn from experience and effectively evaluate both successful and unsuccessful funding proposals and initiatives.

· Develop and maintain a prospect pipeline that is realistically capable of meeting agreed income targets and reflects both the strategic priorities of Weston Park Cancer Chairty and the external funding priorities of our corporate partners

· Maximise Corporate Social Responsibility (CSR) opportunities, work place fundraising and volunteering, and Gifts in Kind.

General Responsibilities:

Every employee is required to:

· Adhere to, and comply with, organisational policies, procedures and guidelines at all times.

· Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.

· Comply with the organisational policy on confidentiality, and the General Data Protection Regulations

· Respect the confidentiality and privacy of donors, guests and staff at all times.

· Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.

·Participate in personal and organisational training and development and performance framework meetings

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Who you are

We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Corporate Fundraising Manager will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in being part of an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.

 About you

· You have proven experience of growing income and achieving income targets from corporate partnerships, ideally in a health charity environment.

· You are passionate about people and place: you want the best outcomes for people in South Yorkshire living with and beyond cancer

· You understand that income growth comes from inspiring with impact and excellent relationship management

· You thrive working collaboratively in a team which is driven to achieve whilst being supportive and rooted in our mission

· You have strong interpersonal skills which you use to inspire people about the cause and how their support can make a difference

· Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity

· Support and encourage harmonious internal and external working relationships

Our Total Rewards Package

Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:

· 27 days (plus bank holidays) annual leave

· Option to purchase additional five working days per year

· Westfield Health level 4 coverage

· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%

· Up to 2 weeks full paternity pay

· NHS benefits

· Hybrid working

· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.

· Death in service cover

How to apply

Closing date:Thursday 20th August 2026

Interview date: Wednesday 26th August 2026

Application format: Please submit a cover letter and CV to the email address below providing evidence, with examples where possible, of how you meet the person specification (the Qualifications, Experience, Knowledge, Skills and Attributes listed on the previous page).

Weston Park Cancer Charity is committed to promoting equality of opportunity and values diversity of culture among our staff.  All applications are anonymised as part of the selection process, so please do not forward any documents in PDF format.

Social Prescribing Link Worker (30 hours - part time)  

Hours: 4 days a week  

Salary: £23,878 

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About Help on Your Doorstep 

Help on Your Doorstep, is a pioneering charity working in the London Borough of Islington to improve the health and wellbeing of people and the communities that they live in. Through our Social Prescribing Service, ‘Connect’ outreach and referral service and Good Neighbour Schemes, we support people to thrive in healthier, happier and more connected communities.

At the heart of everything we do is a commitment to build trusted, relationship-based support with individuals and communities.We work closely with partners who share our vision of tackling the social and health inequalities that affect people across Islington.

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About the role 

Our Social Prescribing service supports patients referred by GP practices across Central Islington.Working within a fast, paced, person-centred environment, Social Prescribing Link Workers support individuals to identify what matters most to them and connects with community services, activities and support that improves their well-being and addresses the wider determinants of health.

The service benefits from close collaboration with our Connect service and access to over 120 referral partners, offering a diverse range of opportunities to support residents’ health, wellbeing and independence.

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What You’ll Be Doing  

As part of a dedicated team of four Social Prescribing Link Workers, seven Connect service colleagues and external partners working in primary care teams, you will: 

• Work with patients referred by GP practices to provide personalised, strengths based support 

• Build trusted relationships and support individuals to overcome, social, practical and emotional barriers 

• Support people to access community-based services, activities and networks 

• Manage a varied caseload, maintaining accurate and timely records 

• Work collaboratively with GP practices, primary care teams, colleagues and external partners 

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About You 

• Passionate about creating a fairer society and reducing health inequalities 

• Have excellent interpersonal and communication skills 

• Have experience of providing person-centred or personalised support (paid or unpaid) 

• Can work at pace and work across different data-systems and maintain accurate records 

• Can manage a caseload in an organised and methodical way 

• Are comfortable balancing face to face work with administrative responsibilities 

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For a full job description, person specification and details on how to apply, please go to our webste

Any queries please contact 

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Our Team 

You will be part of a supportive and collaborative team of 4 Social Prescribing Link Workers and 7 Connect Service colleagues, GP practices and external partners across Islington.We value teamwork, reflective practice, and learning from one another to continually improve outcomes for residents.

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How to Apply 

The deadline for completed applications is 11.30pm on Wednesday, 26th August.

You need to submit a cover letter which explains why you want the role, why your experience and skills are a good fit.Please do not just state you have the skills and experiences – explain and give examples.Please don’t use AI to write your application for you.

You need to submit a CV. In person interviews - date tbc

Job Title - Business Support Manager

Contract - 1 year (Maternity Cover)

Hours - 21 hours per week

Salary - £19,500 per annum (£32,500 FTE)

Location - Pears Pavilion, Coram Campus and hybrid

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Coram Parenting and Creative Therapies comprise of a multidisciplinary team of art, music, drama, family therapist and clinical psychology and they are an established service (over 15 years) and operate from the dedicated therapeutic centre Pears Pavilion at Coram that is warm and welcoming to children and families. The team work with local schools in Camden and provide therapies to children and their parents many of who are special guardians or adoptive families.

The Business Support role is a dynamic and exciting role at the heart of the service and supports the referral processes, links with schools and stakeholders and build on the excellent systems in place for front door services and producing committee and outcome reports on the benefits of the services, working closely with the therapeutic team.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 21st August 2026 at 23:59

Interview Date: 25th August 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Location: Central London, hybrid (2 days per week in office, including Tuesday)
Contract: Temporary, until December 2026
Hours: Full-time (35 hours per week)
Salary: £15.98 per hour (+ holiday)
Start Date: ASAP

Prospectus is proud to be supporting our client, a well established international charity, in their search for a temporary Supporter Engagement Coordinator to assist with supporter care. Please note this role will require a basic DBS check due to the management of children's data.

Responsibilities:

• Act as the first point of contact for supporters across phone, email, post and social channels
• Respond to enquiries, resolve complaints and provide high-quality supporter care
• Engage and inspire supporters to deepen their involvement with our work
• Support outbound communications, including thanking and stewarding fundraisers
• Maintain accurate supporter records on the CRM system and log all interactions
• Process requests for information and ensure materials are sent promptly
• Run reports to support supporter engagement and ensure donations are acknowledged
• Share supporter feedback to help improve services and organisational learning
• Work closely with internal teams and stakeholders to deliver a seamless supporter experience
• Identify ways to improve processes and contribute to continuous improvement

Requirements:

• Recent, relevant experience in a similar role in a not-for-profit organisation, with a good working knowledge of database and CRM systems
• Confidence handling enquiries and complaints with empathy and professionalism
• High level of organisation and attention to detail, with the ability to manage priorities and deadlines
• Excellent interpersonal and communication skills, with the ability to build strong internal and external stakeholder relationships
• Collaborative and proactive approach

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

About the role 

The Survivor Movement and Participation Lead is a strategic leadership role at the heart of the Enhanced Mental Health Pathway (EMHP) Alliance Partnership, dedicated to amplifying survivor voices and driving systemic change.

You will lead the development of a high-quality survivor involvement programme across the Alliance, ensuring that the voices, experiences and expertise of survivors of sexual abuse, sexual assault and sexual violence shape service design, referral pathways, workforce development, communications and evaluation.

This role is grounded in trauma-informed, anti-racist and culturally grounded care frameworks, ensuring survivors are not only heard but actively shape strategies, influence policy and lead change.

Job description 

As the Survivor Movement and Participation Lead you will:

• Design, establish and coordinate an Experts with Lived Experience (ELE) Network, developing a survivor involvement framework that promotes safe, ethical, inclusive and meaningful participation, with appropriate emotional support, safeguarding, debriefing and payment arrangements in place.
• Design, facilitate and evaluate peer support groups and survivor-led spaces, creating opportunities for survivors to influence strategic decision-making, project governance and service evaluation at every stage.
• Train and mentor survivors in facilitation, peer support and leadership, building capacity for survivor-led design, delivery and evaluation of services.
• Lead the co-production and delivery of training with Experts with Lived Experience, covering areas such as trauma-informed practice, responding to disclosures and reducing re-traumatisation, working in partnership with NHS mental health providers, specialist sexual violence services and the voluntary sector.
• Develop tools to assess survivor influence and leadership across programmes and governance, facilitating reflective learning spaces and co-authoring learning briefs and policy insights to promote survivor-led approaches.

Supporting Statement Guidance

Your supporting statement should clearly demonstrate how your experience, knowledge, skills, and qualifications meet the requirements of the role. Please address the key criteria outlined in the Job Description and Person Specification, providing specific examples of achievements and responsibilities that evidence your suitability for the position.

Focus on relevant professional experience, transferable skills, and the impact of your work. Where possible, use concise examples to illustrate how you have successfully applied these skills in practice.

The supporting statement should be no more than 500 words and should complement, rather than repeat, the information contained in your CV or application form.

Closing date and interviews

This vacancy will close at 9am on Monday 14 September 2026. Interviews will take place shortly thereafter, and shortlisted candidates will be notified of the arrangements.

The selection process will consist of two interview stages. Interview panels will include representatives from partner organisations within the EMHP Alliance, reflecting the collaborative nature of the role. Candidates invited to interview will receive full details of each stage in advance.

About us 

Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.

We do this by:

• Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
• Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
• Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.

WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.

Commitment to Equity and Inclusion

We are deeply committed to building a workforce that reflects the diversity, resilience and strength of the women and girls we serve. We strongly encourage applications from Black and Global Majority women and applicants with Lived Experience, including those who may not meet every criterion.

WGN is an equal opportunities employer.

Exemption

This post is exempt under the Equality Act 2010, Schedule 9, Part 1, and is open to female applicants only, due to the nature of the role.

Team: Finance & Resources

Locations: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home. A minimum of two days a week at the office (including our all-staff Wednesday) 

Duration: Permanent (with six months’ probation)

Reporting to: CEO

Hours: 35 hours per week, Monday-Friday

Salary: Starting salary £60,000 

The post holder will be responsible for the following: 

Finance 

• Maintain appropriate and comprehensive finance and accounting policies and procedures including payment authorisations, cash management etc. 

• Provide clear and accurate financial information, budgets and forecasts to the trustees, CEO fundraising team and other departments as required. 

• Manage strategic relationship with key partner organisations such as bookkeepers/auditors/payroll providers/banks etc. 

• Overall responsibility, with support from the external bookkeeper and internal staff, for: 

• Ensuring accurate recording and maintenance of finance data, including accurate classification of income. 

• Ensuring balance sheet and bank is reconciled and reviewed monthly. 

• Preparing and developing monthly Management Accounts. 

• Oversee preparation of the annual financial statements and manage the external audit. 

• Oversee payroll and pension process, engaging with external payroll support, including administering monthly payroll and fortnightly payroll during the Winter Night Shelter season. 

Legal and compliance 

• Overall responsibility for compliance with all legislation / codes. 

• Ensure Companies House, Charity Commission, HMRC and Pensions Regulator requirements 

 are met in a timely fashion. 

Risk management 

• Overall responsibility for risk management, including timely and accurate completion of relevant risk assessments, maintaining and developing the organisation's risk register, and procuring and maintaining appropriate insurance cover. 

• Overall functional responsibility for health and safety. 

Office Management  

• Overall responsibility for information technology across the organisation, which is implemented day-to-day by the IT support providers. 

• Ensure Glass Door has appropriate office space which meets all legal requirements and government regulations, environmental, health and security standards. 

• Organise and review general administrative processes and induct new staff on relevant office processes, including data protection, security and fire safety.

• Support and line manage the receptionist and office volunteers to ensure that we deliver high levels of service to staff, guests and other visitors, creating a warm and welcoming environment 

People Management 

• Manage the HR function: 

• Ensure Glass Door is an attractive and rewarding place to work and staff deliver their potential. 

• Review, identify and implement improvements in the HR function to optimise effectiveness and efficiency. 

• Lead on managing employee relations. 

• Support and line manage the Finance & Resources team (HR Manager, receptionists). 

• Conduct regular supervision meetings and performance appraisals. 

Senior Leadership Team 

• Operate as part of the Glass Door senior leadership team, with a particular remit to ensure that we are fulfilling our financial and compliance objectives. 

• Support the CEO and colleagues in setting the strategic direction for Glass Door. 

• Represent the CEO on internal or external matters, if appropriate. 

Governance 

• Manage the Resources Committee and Finance Committee on behalf of the trustees. 

• Assist in managing the Board of Trustees e.g. co-ordinate diaries, set dates, drafting and circulating agendas and papers. 

• Organise the Annual General Meeting, including drafting papers and corresponding with members. 

• Co-ordinate the annual policy review process for Finance & Resources (finance, legal, HR, data, governance) and Fundraising & Communications (fundraising, communications). 

• Manage the Glass Door complaints process.

Person Specification 

Essential 

Personal Qualities 

• Empathetic attitude towards homeless and vulnerably-housed people. 

• A confident self-starter who will hit the ground running. 

• Ability to operate at a range of levels; with both gravitas and relate-ability 

• A team worker with an open, collaborative style and a practical, “can-do” approach. 

• Commitment to our values of being welcoming; being open to all, without prejudice; 

compassionate; believing individuals can turn their lives around; and knowing we can have a 

bigger impact when we work together. 

• Commitment to and understanding of the issues relating to equality of opportunity and the 

ability to implement change in this area. 

• Ability to adhere to and implement Health & Safety, HR and operational policies. 

Qualifications and Experience 

• Minimum CIMA or CIPFA qualification. 

• Minimum five years’ in-house employment experience post-qualification. 

• Experience of leading and inspiring a team. 

• Experience of budgeting and financial planning, including modelling / scenario planning. 

• Experience with month end reporting. 

Knowledge, Skills, Abilities 

• Excellent working knowledge of accounting software systems e.g. Xero. 

• Fully conversant with best practice in accounting procedures. 

• Excellent organisational skills with strong attention to detail, especially record-keeping and 

electronic filing. 

• Strong written English and numeracy skills. 

• Excellent skills in Microsoft Office software (Word, Excel, PowerPoint, Adobe Acrobat Pro, and 

databases). 

• Good interpersonal and verbal communication skills. 

• Ability to forward plan and schedule workflows. 

• Ability to relate to and work with people from a range of backgrounds. 

Desirable 

• ACA or ACCA qualification. 

• Experience of working with homeless people or similar disadvantaged client groups and an 

understanding of their needs. 

• Experience of working in the not-for-profit sector. 

• Experience of charity accounting/ the SORP. 

• Experience of risk management. 

• An understanding of GDPR and health and safety legislation. 

Experienced in complaint resolution in contact centre environment? Thrive in a fast-paced contact centre environment? 

Join us as a Customer Feedback Ambassador and help turn challenging customer experiences into positive outcomes. 

As part of our Customer Service contact centre team, you'll investigate and resolve complaints, feedback and complex enquiries across phone, email, live chat and written correspondence. Combining empathy with sound judgement, you'll deliver fair, timely resolutions while helping us improve the experience we provide to our customers and supporters. 

About the role 

 
You'll be the main point of contact for customer complaints and feedback, managing cases from initial contact through to resolution. From service concerns to more complex issues involving safeguarding, compliance or risk, you'll ensure every customer feels heard, supported and treated fairly. 

You'll: 

About you 

 
We're looking for someone who combines excellent customer service skills with a passion for resolving problems and improving experiences. 

You'll have: 

About the team 

We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment.Join a purpose-driven team where every conversation counts. By supporting our customers with empathy and expertise, you'll help deliver exceptional experiences while contributing to BHF's vision of a world free from the fear of heart and circulatory diseases.

Working arrangements 
 
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

The induction training will last for four weeks, during which you will be required to come into the office for additional days. After completing the training, this will reduce to once a week. 
 
Belonging at BHF 
 
We are committed to fostering a workplace where everyone feels valued and supported.Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real differencetogether. 
 
To hear from our people, check outBelonging at BHF.

Our people are at the heart of everything we do. By funding research across six decades,we’vehelped keep millions of hearts beating and millions of families together.We’reinvesting in ground-breaking research that will get us closer than ever to a worldwhere everyone has a healthier heart for longer. 
 
Benefits anddevelopment 

At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth. 
To find out moreabout our benefitsyou can download the Benefits documentat the bottom of this pageorcheck outourBenefitsandDevelopmentpages.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage. 

Interview process 

 
The interview process will consist oftwostages.Firststageinterviewswill beheld at Birmingham Office (B37 7YE) 

How to apply 

It’squick and easy to apply for a role at the BHF. Just click on the apply button below. Allyou’llneed is an up-to-date CV and to answer three application questions.

Our recruitment processes are fair, accessible, andinclusive.BHFuse anonymous CV software as part of the application journey. 

We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly. 

Should you need any adjustments to the recruitment process, at either application or interview, pleasecontact the Recruitment Team. 

Our recruitment process requires successful candidates to consent to a Basic DBScheckand any offer of employment will be subject to a satisfactory check being completed. 

Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility. 

• Investigate customer complaints and feedback, identifying root causes and appropriate solutions. 
• Assess when specialist input is needed, working with teams across BHF to resolve complex cases. 
• Provide accurate, clear information and guidance to customers. 
• Communicate professionally and empathetically across phone, email, live chat and written channels. 
• Manage a varied workload, meeting service level agreements and complaint handling standards. 
• Identify trends and opportunities to improve customer experience and service delivery. 
• Maintain accurate records using CRM and complaint management systems. 
• Experience managing complaints within a contact centre or customer service environment. 
• Strong conflict resolution and customer communication skills. 
• Excellent written and verbal communication, with the ability to adapt your approach to different situations. 
• The ability to investigate issues, analyse information and identify practical solutions. 
• A calm, resilient and empathetic approach when handling challenging conversations. 
• Experience using CRM systems and maintaining accurate customer records. 
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines. 
• Excellent attention to detail. 
• A positive, collaborative and adaptable approach. 

A little bit about the role 

Location:Hybrid. If you are based in London you are required to attend the London office twice a week. If you are based outside of London, you are required to attend the London office once a month. Please note that travel to the London office is at your own expense.

Contract: Full time, permanent

Salary: £47,906 (£51,411 inclusive of London office allowance) plus competitive pension

Please note that this role will be closing on Wednesday 19 August at 9am.

We are looking for an account management, or workforce development professional that will consistently deliver on sales targets for our programmes and develop and maintain strong relationships with our partners for high satisfaction rates.

You will be part of a high performing Partnerships and Placements team that builds and maintains partnerships with local authorities (LAs) and children’s trusts nationally, in order to develop and support 600+ Fellows (alumni) annually through our key programmes. This is directly linked to achieving Frontline’s organisational objective of having 4,000 impactful Fellows by 2025, who will create social change for children without a safe or stable home

We are looking for someone with:

• A consistent record of hitting sales targets and forecasting accurately
• Skill in building trusted, senior-level partner relationships
• Confidence writing compelling proposals and delivering engaging pitches

Please see the job pack for a full list of responsibilities.

A little bit about you 

We are looking for someone with a strong background in sales and account management, who consistently delivers against targets and forecasts with confidence. You will bring a natural ability to build trust with senior partners, balancing their needs alongside those of colleagues across the organisation. You will be a clear, persuasive communicator, skilled at writing proposals and leading pitches that land well with different audiences. Above all, you will be dependable and proactive, helping to build a high-performing culture through strong collaboration and sound judgement under pressure.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

This role may be eligible for sponsorship.

For further information about this role, please contact Joanne Ormston, Principal Partnerships Lead (please see the job pack for contact details).

Children and young people in London matter; their voices, experiences, and futures. They deserve every chance to make the most of their lives. But too many young people can't because they don't have the opportunities to help them thrive. This is where transformational youth work comes in, offering somewhere to go, something to do, someone to trust. 

The Fundraising and Communications Officer plays a vital and diverse role in the success of the Fundraising and Communications Directorate and London Youth as a whole. As well as taking on your own specific projects, you will offer support to the wider Fundraising and Communications Directorate across events, different income streams, and communications projects as we work to achieve our targets in excess of £3.6m. You will collaborate with colleagues, funders, and partners and meet youth workers and young people as we look to engage and inspire audiences in support of transformational youth work.

What you will be doing

• Support the Corporate Partnerships Account Manager to deliver challenging events, digital fundraising and volunteering. 
• Support the Fundraising and Communications directorate in the development and delivery of events, including the London Youth Awards, site visits, lunch and learns, Born Ambitious, and the AGM. 
• Support the Fundraising and Communications directorate in the development and implementation of a new income stream. 
• Support the Communications team on the development and delivery of on and offline communications assets. 
• Be the first point of contact for all fundraising and communications enquiries. 
• Collaborate with the Communications team to ensure all pages on our website are up to date, accurate and compelling, and position our charity as a credible partner of funders. 
• Undertake research on behalf of the Fundraising and Communications teams as appropriate. 
• Provide essential administrative support to the Fundraising and Communications Directorate. 
• Ensure all information is recorded in an accurate and timely manner across all relevant systems and in line with relevant processes and procedures, including Salesforce and Sharepoint. 
• Contribute to the team's annual plans, strategies, budget planning, and reforecasts where appropriate. 
• Understand, support and communicate the vision, mission, and aims of London Youth and the needs of young people and youth organisations. 
• Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues, young people, and youth organisations. 
• Follow our organisations anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships. 

What you bring to the role 

Knowledge and Experience: 

• A good understanding of income streams and how fundraising teams function. 
• A good understanding of communications teams, their key responsibilities, and how they function. 
• Strong written and verbal communication skills. 
• Proven ability to engage with stakeholders. 
• Proven administrative experience. 
• Experience of support on the development and delivery of events. 
• Demonstrable experience of undertaking and present research. 
• Demonstrable experience of leading on projects. 

Attributes and Behaviours: 

• Passionate about and committed to improving the lives of children and young people. 
• A demonstrable sense of ambition and drive, underpinned by a can-do attitude. 
• Ability to work on your own initiative. 
• Collaborative team member, willing to seek advice and support from others. 
• Creative mindset. 
• Commitment to quality and attention to detail. 
• Problem solver and comfortable working in a changing and flexible environment. 
• Resilient and able to adapt and thrive in a target-driven team. 
• Passion for personal and professional development with willingness to learn new skills. 
• Willingness to work occasional evenings and weekends when required. 

You will be able to demonstrate our values of being: 

• Ambitious
• Collaborative 
• Inclusive 
• Accountable

Why work at London Youth 

• Generous holiday allowance - 39 days paid holiday each year (including bank holidays and closure days). 
• Employer 4% pension contribution. 
• Additional leave granted to support voluntary activity. 
• Free access for you and your family to the Employee Assistance Programme. 
• Free Health Care Cash Plan. 
• Free access to the 'Headspace' app for you and your family. 
• You will be working with a fantastic team of passionate colleagues across London Youth. 
• You will be making a difference to the lives of young people!

Admissions Coordinator

Yeldall Manor, Christian Residential Drug and Alcohol Rehabilitation Programme

At Yeldall Manor, we have been helping men overcome drug and alcohol addiction for 50 years through our residential rehabilitation programme and Christian recovery community. We believe that lasting recovery is possible and are committed to supporting individuals to rebuild their lives, restore relationships and develop a renewed sense of purpose.

We are looking for a commited Christian to join our Recovery Coordination Team as an organised and proactive Admissions Coordinator. As the first point of contact for prospective residents, commissioners, families and referring agencies, you will play a vital role in ensuring that individuals receive a professional, welcoming and supportive experience from their first enquiry through to admission.

This is an exciting opportunity for someone with excellent communication and organisational skills, experience working with vulnerable adults or within health and social care settings, and a passion for helping people begin their recovery journey.

Benefits

• 25 days annual leave plus bank holidays, rising to 30 days after 3 years' service
• Company pension
• Employee Assistance Programme (EAP)
• Death in service benefit
• Meals provided whilst on site

What will you do?

• Manage enquiries from prospective residents, families, commissioners, healthcare professionals and referral agencies.
• Line manage admissions officers 
• Coordinate the admissions process from initial enquiry through assessment and admission.
• Conduct and arrange admissions interviews, both in person and remotely.
• Review referrals, risk assessments, professional reports and supporting information.
• Assess suitability of applicants against programme criteria and make recommendations regarding admission.
• Maintain regular communication with applicants, referrers and commissioners throughout the admissions journey.
• Develop and maintain positive relationships with local authorities, probation services, healthcare professionals and partner organisations.
• Coordinate admission arrangements, funding approvals and placement planning.
• Maintain accurate admissions records, databases and documentation.
• Produce admissions, occupancy and referral reports as required.
• Support the promotion of Yeldall Manor's services through networking, stakeholder engagement and partnership development.
• Assist with resident collections from approved locations where required, including detox units, prisons and transport hubs.

What are we looking for?

• Experience working within health, social care, addiction recovery, rehabilitation, housing or related services.
• Strong administration, organisation and record-keeping skills.
• Experience of handling referrals, applications, assessments or admissions processes.
• Excellent written and verbal communication skills.
• Ability to develop positive and professional relationships with a wide range of stakeholders.
• Ability to manage sensitive and confidential information appropriately.
• Demonstrated commitment to the Christian faith, ability to encourage others in their faith and able to support the Yeldall Basis of Faith, Ethos Statement and values
• Good IT skills, including Microsoft Office applications and databases.
• Understanding of safeguarding, professional boundaries and risk management.
• Knowledge of addiction, recovery and rehabilitation services.
• A compassionate, professional and person-centred approach.
• Full UK driving licence and willingness to travel occasionally.

About You

You will be someone who thrives on supporting people at critical points in their lives. You will be highly organised, able to manage competing priorities, and confident communicating with professionals, commissioners, families and prospective residents.

Most importantly, you will be committed to helping individuals take the first steps towards recovery while ensuring every applicant is treated with dignity, respect and compassion. We welcome applications from people in recovery; however, due to the nature of the role and the support provided to residents, a minimum of two years' sustained recovery (clean time) is required.

As a Christian charity, we bring our faith to the work we do and the men we work with, so you will be someone with a deep-rooted Christian faith, able to inspire others in their own faith journeys, seeking the guidance of the Holy Spirit in all key decisions. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

What We Offer

• 25 days annual leave plus bank holidays (pro rata where applicable), increasing to 30 days after three years' continuous service.
• Pension scheme in line with auto-enrolment legislation.
• Employee Assistance Programme providing confidential support and counselling.
• Death in service life insurance.
• Meals provided whilst on site.
• Ongoing training and professional development opportunities.
• Supportive supervision and annual appraisal process.
• Opportunity to make a genuine difference in the lives of people affected by addiction.

Our Christian Ethos

Yeldall Manor is a Christian faith-based charity and recovery community. We welcome applications from people who are committed to our Christian ethos and values and who are willing to actively contribute to the Christian life of the organisation.

Safeguarding

Yeldall Manor is committed to safeguarding and promoting the welfare of vulnerable adults. The successful applicant will be required to undergo an Enhanced DBS check due to the nature of the role

About Yeldall Manor

For five decades, Yeldall Manor has supported men seeking freedom from addiction through a structured residential rehabilitation programme, therapeutic support, work-based activities and Christian community life. We are passionate about seeing lives transformed and are looking for people who share our commitment to recovery, compassion and hope.