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Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Nightlight Helpline / Crisis Café Support Workers (x2)
Reference: 339
Responsible to: Crisis House Coordinator
Salary: £24,366 per annum (pro rata for part time)
Contract: Permanent
Hours: Full time 37.5 hours (Part-time from 22.5hrs considered)
Based:
Hatfield Crisis Café (x1)
Stevenage Crisis Café (x1)
About the Service
Our Nightlight Service (Cafés, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
Service Objectives
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental health Crisis House are:
At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
About the Role
You will be a key member of staff delivering the Nightlight Mental Health Crisis Service. Taking part in a rota covering 7 days per week, ensuring the delivery of high quality crisis support and instilling Hertfordshire Mind Network’s values throughout the Crisis Cafe and Helpline services. Working closely with other staff such as: The Service Manager, Team Leaders, Co-Ordinators, Contract and Bank Support Workers and Volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service.
We offer:
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is 29th May 2026
Interviews to be held on a rolling basis in our Watford office or Microsoft Teams.
N.B. Please quote reference number 339 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £20,500–£23,000 pro rata (£41,000–£46,000 FTE equivalent), plus £2,000 London Weighting (pro-rated) where applicable
Contract type: Permanent; part-time (2.5 days per week, spread across 3–5 days)
Location: London, Birmingham or Bristol
Hybrid: Envision operates a hybrid working policy with one day per month in a regional office, plus an expectation to travel in and across regions for donor meetings, events and team training.
Role: This is an exciting opportunity to lead the development and stewardship of Envision's major donor programme, playing a central role in securing and nurturing the significant philanthropic investment we need to fulfil our mission.
As Philanthropy Manager, you will identify, cultivate and steward high-net-worth individuals (HNWIs), building a well-researched prospect pipeline and securing five- and six-figure gifts through compelling proposals, presentations and face-to-face asks. You will maintain high-integrity, personalised stewardship for existing and lapsed donors, producing bespoke communications and impact reports that keep supporters connected to our work.
You will join a supportive and collaborative Philanthropy and Partnerships team that has grown income year on year, diversified its funding base and built lasting partnerships with a growing community of donors and supporters. You will champion the transformative impact of Essential Skills on young people from under-represented backgrounds, translating that impact into inspiring asks that motivate donors to give generously and sustainably.
Key Responsibilities:
Identify and qualify new major donor prospects and manage a healthy, well-researched pipeline
Secure significant philanthropic gifts working towards an annual financial target
Deliver personalised stewardship and high-quality communications for existing and lapsed donors
Coordinate donor engagement opportunities including events and programme visits
Contribute to income planning, reporting and Salesforce records management
Essential Experience, Knowledge and Competencies:
Proven track record of securing five- and six-figure gifts from HNWIs at all stages of the donor journey
Demonstrable success in building and maintaining relationships with significant donors and prospects
Experience cultivating new relationships through networking, events and research
Ability to write high-quality, compelling donor-facing materials including proposals and impact reports
Strong project management and organisational skills with the ability to manage multiple priorities
Commitment to Envision's vision, mission and values
Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We actively encourage applications from candidates from Black and Minority Ethnic backgrounds and from socio-economically less-advantaged backgrounds, as they are currently under-represented in our organisation. Envision graduates will be guaranteed a first-round interview.
To apply, please submit your application via Charity Job. For an informal chat about the role, contact our Director of Philanthropy and Partnerships, Robyn, whose contact details can be found in the application pack.
Deadline — Midnight, Sunday 17th May
Please note:
Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time.
We will only be contacting candidates who have been shortlisted for interview. If you do not hear from us, please assume your application has been unsuccessful.
Successful candidates will be subject to a full Enhanced DBS check and reference checks.
- We will be interviewing as we go along, so early applicants are encouraged.
- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application.
For more information on this role, please see the full application pack.
All answers should be no longer than 250 words
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Salary: £15,600–£24,000 per annum (£26,000–£30,000 FTE equivalent)
Contract type: Permanent; part-time (3–4 days per week, 0.6–0.8 FTE)
Location: London, Birmingham or Bristol
Hybrid: Envision operates a hybrid working policy with one day per week in a regional office, plus ad-hoc travel across regions for events and training.
Role: This is an exciting opportunity to play a central role in how Envision brings its mission to life — through well-run fundraising events and compelling communications that inspire supporters and put young people's stories front and centre.
As Events and Communications Officer, you will take ownership of our annual events programme, including our flagship fundraising event, the Envision Cycling Challenge. From logistics and budget management through to post-event donor recognition and evaluation, you will oversee the full events lifecycle — always looking for ways to grow our offer, attract new supporters and drive income. You will work towards an annual income target as part of a collaborative and ambitious Philanthropy and Partnerships team.
On the communications side, you will create written and visual content that conveys the impact of our work across social media, e-newsletters, impact reports and donor updates. Working closely with the Communications Manager, you will ensure our messaging is consistent, inspiring and reaches the right audiences — while also supporting internal communications that help connect and inform our teams across the organisation.
This is a role for someone who is as comfortable crafting a compelling story as they are managing a complex event; someone who thrives on variety, takes pride in the details and genuinely cares about the young people at the heart of our work.
Key Responsibilities:
Design, deliver and manage the annual events workplan, working towards an annual income target
Coordinate and run all fundraising events including the Envision Cycling Challenge, managing logistics, budgets, compliance and evaluation
Create compelling written and visual content for external and internal communications across multiple channels
Support the development and delivery of donor communications, impact reports and supporter updates
Track and report on events performance, supporter engagement and communications metrics
Maintain accurate donor records on Salesforce and support timely donor recognition processes
Essential Experience, Knowledge and Competencies:
Experience of events planning and management for events of varying scale and different audiences
Experience of creating engaging communications content, including social media, newsletters and reports
Strong project management skills — highly organised, with the ability to work with initiative and manage multiple priorities
Demonstrable success in building and maintaining relationships with supporters or stakeholders
Strong attention to detail across both events delivery and written communications
Commitment to Envision's vision, mission and values
Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We actively encourage applications from candidates from Black and Minority Ethnic backgrounds and from socio-economically disadvantaged backgrounds, as they are currently under-represented in our organisation. Envision graduates will be guaranteed a first-round interview.
To apply, please submit your application via Charity Jobs. For an informal chat about the role, contact our Director of Philanthropy and Partnerships, Robyn, whose contact details can be found in the application pack.
Deadline — Midnight, Sunday 17th May
Please note:
Applicants must have the right to work in the UK. Unfortunately we are unable to sponsor visas at this time.
We will only be contacting candidates who have been shortlisted for interview. If you do not hear from us, please assume your application has been unsuccessful.
Successful candidates will be subject to a full Enhanced DBS check and reference checks
For more information on this role, please see the full application pack.
All answers should be no longer than 250 words
The client requests no contact from agencies or media sales.
You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. This role will specifically focus on those who are experiencing DV, support will include addressing housing needs. You will be enabling people to access support and navigate services, You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty.
Basis works with women and nonbinary people who work in the sex industry and women and young people who are sexually exploited
The client requests no contact from agencies or media sales.
You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. You will be enabling people to access support and navigate services, You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty.
To provide appropriate emotional and practical support to women in the sex industry and/or those who are being sexually exploited with a specific focus on those who are homeless and experiencing domestic violence and abuse. The women we support require intensive practical and emotional support as well as support navigating health and other social care or criminal justice systems. The women will have poor mental or physical health, experience with homelessness and of the criminal justice system, are often victims of sexual and/or domestic abuse and many are homeless. This post specifically will include a focus on domestic violence, sexual exploitation, sexual violence and housing. Working within a harm reduction ethos prioritising women’s safety and wellbeing, the intensive personalized supported will help women to access other services making appropriate referrals for women who wish to make changes, including exiting/transitioning out of sex work. You will be responsible for ensuring that women with varying needs are supported effectively throughout their pathway of support with Basis and partners, advocating for and with the women you are working with including where necessary challenging stigma and judgement women face.
Basis works with women and nonbinary people who work in the sex industry and women and young people who are sexually exploited
The client requests no contact from agencies or media sales.