People services coordinator jobs

Role: Programme and Participation Coordinator

Job Title: Programme and Participation Coordinator
Location: Remote – with semi-regular travel and out of hours working
Salary: £31,950 per annum
Reporting to: Insights and Impact Manager
Hours: 35 hours per week
Contract: Permanent

GFS is seeking a creative and values led Programme and Participation Coordinator to bring our
programmes of youth activities to life and ensure that girls and young women (GAYW) are at the
heart of everything we do. This role sits within the Development and Impact Team and is key to
designing and delivering inclusive, evidence-informed activities that support and inspire girls, and
develop their socio-emotional skills to build confidence, friendships and wellbeing.

The Programme and Participation Coordinator will develop engaging activities and resources,
support training for delivery staff and administer the monitoring and evaluation of programmes.
They will also champion the voices of GAYW in decision making, and create and deliver
participation opportunities that ensure girl voices are heard across GFS. By connecting
programme design, impact measurement and participation, this role ensures that our work is truly
girl led. Working closely with colleagues across the organisation, as well as volunteers and external
partners, they will help embed a culture of learning from and collaborating with girls.

This is an exciting opportunity for someone who is passionate about youth participation and wants
to make a difference to the lives of GAYW across England and Wales.

Timeline 

• Closing date: Monday 9 March, 9am
• Optional Q&A Session: Monday 2 March, 11am
• Interviews: Wednesday 18 March

How to Apply 

How to apply, please provide the following:

• Complete an application form which includes three tailored questions designed to help you demonstrate your experience, motivation, and alignment with the organisation’s values.
• Please send your completed application form, along with your most recent CV and the optional diversity monitoring form. We shortlist anonymously, so please remove any personal identifying details from your CV before sending it.

We offer an optional Q&A (on the date above) to all potential candidates. This is to talk about the organisation, explain the process and help candidates put in the best possible application. This is not part of the formal assessment, but an informal opportunity to see if we feel like a good fit for you. You can register your place by emailing our recruitment team. If you have any questions about the role but cannot attend the Q&A, please email us to arrange an informal conversation.

Please see job pack for full details.

About the role

Our Mentoring Service Coordinator plays a central role in ensuring that our mentoring support for serving personnel, veterans and families runs smoothly, safely and effectively every day.

This is a key operational position at the heart of our mentoring pathway — the first point of contact for enquiries, a reliable source for guiding cases through the system, and the person ensuring that quality, consistency and safeguarding remain at the forefront of everything we do.

This role is vital in coordinating the entire volunteer journey – from recruitment and onboarding through to training, compliance and offboarding – ensuring every mentor enjoys a positive, well‑supported and consistent experience throughout their time with the service.

You will act on behalf of the Service Manager in day‑to‑day operations and during periods of absence, ensuring continuity and confidence across the service.

About the Team

You will be joining a small, well‑established, and dedicated team covering the whole of the UK. With regular team meetings and a range of communication channels, you will receive ongoing support, training, and mentoring. Although we operate remotely, we are a closely connected team whose collaboration, commitment, and shared purpose drive our success.

About you

You’ll be confident working with sensitive, complex and sometimes emotional situations, drawing on sound knowledge of safeguarding, confidentiality and GDPR to ensure every interaction is handled safely and appropriately. Accuracy matters in this role, so you’ll take pride in maintaining high‑quality data and applying robust quality‑assurance processes to support safe, consistent service delivery.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

You’ll have experience of working with volunteers or volunteering yourself, and understand what good volunteer practice looks like — from recruitment and induction through to ongoing support, management and recognition. Strong communication skills will enable you to build positive relationships with a wide range of people, whether internal colleagues, external partners, beneficiaries or volunteers.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

How to apply 

For more information and to apply, pease click Apply. If you have any queries or would like to speak to someone about this role, please contact Clare Bain for an informal discussion.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 03 March 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: TBC

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the North and North East region.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service during a period of maternity leave and you will be reporting to the Helpline and Support Services Manager.

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with most staff spending one day a week in the office and the remainder working from home. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

• To be ‘first point of call’ for people with PSP & CBD and their families living in North and Northeast region including, Greater Manchester, Merseyside, Lancashire, Cumbria, North Yorkshire, Tyne & Wear & Northumberland. Providing people with support and information over the phone and via email.
• To raise awareness of PSP & CBD across all health and social care disciplines in the region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

For more information about this role, please visit our website.

Benefits

• Pension Scheme
• Employment Assistance Programme

We are a small, dynamic charity delivering community-led projects and initiatives that seek to both empower and improve the lives of family carers living across Wales.

The Finance and Governance Officer is responsible for the day-to-day financial management, governance support, and administrative oversight of the charity. This role ensures accurate and timely reporting of financial data, effective management of budgets, and compliance with statutory and regulatory requirements for finance and audit. Additionally, the postholder provides key governance support, facilitating the smooth running of the Board of Trustees, maintaining company records, staff records, and ensuring HR policies are reviewed and adhered to.

This position is crucial for maintaining the charity’s operational integrity and supports strategic decision-making by providing robust financial insight and governance expertise.

The role will also play a key role in identifying/sourcing funding for enabling sustainability, by working alongside the Director in drafting proposals/bids.

The post will also work closely with the Project and Engagement Coordinator and Policy & Impact Officer to help support the successful delivery of our projects through budget management and supporting the production of evidence of impact reports.

This is an integral role within the organisation that brings together key organisational, financial and people skills to enable us to continue to make a meaningful impact for families across Wales.

Our volunteers are at the heart of the support we provide to children, young people and families, and we are looking for a Volunteer Co-ordinator to help ensure they feel supported, connected and valued.
This is a flexible, part-time role within a small, caring charity where your work will make a real difference.

About Guy’s Gift
Guy’s Gift supports bereaved children and young people across Coventry and Warwickshire. Our work is rooted in compassion, respect and the belief that every child deserves understanding and support during difficult times.

Our volunteers play a vital role in delivering this support, and we are now looking for a Volunteer Co-ordinator to help ensure our volunteer programme runs smoothly and positively.

About the Role
This is a hands-on, practical volunteer co-ordination role supporting our team of around 25–30 volunteers. Working closely with the Operations Manager, you will help co-ordinate volunteer recruitment and induction, maintain accurate records, and act as a key point of contact for volunteers.

You will be part of a small, supportive team where collaboration and flexibility are key. This role does not include line management or strategic responsibility but plays an important part in ensuring volunteers feel supported and informed.

Key Responsibilities

• Co-ordinating volunteer recruitment, induction and ongoing support

• Maintaining accurate and secure volunteer records

• Acting as a point of contact for volunteer queries and support needs

• Ensuring volunteer documentation (including DBS where required) is completed

• Supporting volunteer engagement and communication

• Providing updates on volunteer activity

About You
We are looking for someone who is:

• Organised and able to prioritise effectively within part-time hours

• A confident communicator with strong interpersonal skills

• Experienced in supporting volunteers or working in a co-ordination role

• Comfortable working independently while being part of a small team

• Committed to safeguarding, equality and inclusion

Experience of working with children and young people or in the voluntary sector would be welcomed but is not essential.

Safeguarding
Guy’s Gift is committed to safeguarding and promoting the welfare of children and young people. This role is subject to satisfactory references and a DBS check appropriate to the role.

We follow Safer Recruitment practives, and as such a full application form is required for application for post. Please find full application pack on the Guy's Gift website.

Why Join Us?
This is an opportunity to join a small, supportive organisation where your contribution will have a genuine impact on volunteers and the families we support. You’ll be working in a role that offers flexibility, purpose and the chance to be part of a compassionate team.

#Volunteer Co-ordination    #Volunteer Co-ordinator    #Volunteer Engagement   #Volunteer Coordinator   #Volunteering Coordinator     #Volutneering Engagement     #Volunteer Engagement Strategy

About the Role

We’re excited to offer a unique opportunity to join a new and impactful project – Pathways to Belonging Doncaster. Hosted within the Starting Point team, this role focuses on supporting individuals who are experiencing or have experienced homelessness and are ready to take steps toward a more secure and connected future.

This is a varied, hands-on, and deeply rewarding role for someone who is self-motivated, compassionate, and passionate about making real change in people’s lives.

Who We’re Looking For

We’re seeking a dynamic individual who is enthusiastic about working in the homelessness sector and committed to helping people overcome complex life challenges. You will support a group of individuals facing multiple disadvantages including homelessness, substance misuse, mental and physical health issues, trauma, and possible involvement with the criminal justice system.

You’ll work closely with the Lived Experience Team, under the guidance of the Team Leader, and offer engaging activities designed to build confidence, skills, and lasting connections.

Key Responsibilities

· Provide consistent, sustained support to help individuals engage with relevant services.

· Develop and update support plans that track progress, activities, and outcomes.

· Organise and deliver meaningful, fun, and skills-based group activities (e.g. cooking, art, music, fitness, photography).

· Signpost to external support groups and services, such as Andy’s Man Club, where appropriate.

· Foster partnerships with voluntary and statutory services to ensure cohesive support.

· Regularly identify and address barriers to progress, working collaboratively with each individual.

· Work confidently and professionally with individuals in crisis, managing risk and seeking appropriate support when                needed.

· Collaborate within the Lived Experience Team to share responsibilities and support team goals.

· Build relationships with faith groups, including Doncaster Minster (if possible), to secure space or volunteers for client-          focused activities.

Wider Community Impact

A key element of this role involves working alongside the faith sector to bridge the gap in understanding around homelessness, addiction, and mental health. Through these partnerships, we aim to build inclusive, compassionate spaces within Doncaster’s communities where individuals feel welcome, safe, and supported.

By creating a network of faith-based and community organisations willing to host or support activities, we will give clients more opportunities to integrate into the wider community and build a lasting sense of belonging.

About the Role & Organisation

This role is employed by Church Urban Fund (CUF) and will be managed remotely. While you will be based with the Starting Point  team in Doncaster City Centre, your work will also take place in the community and, occasionally, from home. Some evening and weekend work may be required.

What We Offer

• Competitive salary
• Pension contribution
• 22 days annual leave (plus bank holidays, pro rata)
• Access to employee benefits
• Ongoing training and professional development opportunities

Recruitment Process

CUF is an inclusive organisation and we welcome all applications. We want our workforce to be truly representative of the communities we serve. Diversity is an asset to our organisation and helps us create an inclusive, welcoming environment for all.

Please note, the successful candidate will be subject to an enhanced DBS check.

For an informal conversation about this role and for more information, please contact our Pathways to Belonging Regional Manager, Kate Sugden, please see our Job Pack for details.

To apply: please send your CV and a covering letter (please note only CV’s with a covering letter will be considered for shortlisting) outlining your relevant skills and experience, relating to the listed responsibilities and person specification to: HR Officer, please see our Job Pack for details.

Closing date is 5:00pm on 17th March with interviews taking place week commencing 23rd March via Zoom or Teams, with the role to start as soon as possible depending on notice period.

This is more than an coordinator role. As People & Culture Coordinator, you will help shape a culture of care across OMF International (UK), supporting employees, volunteers and members at every stage of their journey from active service to retirement. If you bring strong organisational skills, emotional intelligence and a heart for prayer and cross-cultural mission, we would love to hear from you.

Job title: People & Culture Coordinator

Hours of work: Full time - 35 hours per week

Job Purpose:

To support OMF’s mission and vision by providing excellent administrative support for the People & Culture department and coordinating the provision of pastoral care and resources which promote the wellbeing, engagement and development of OMF International (UK) workers, including members andretirees.

The jobholder has a special responsibility for coordinating professional and compassionate pastoral, spiritual, and practical care across the OMF International (UK) community. The People & Culture Coordinator will embody and promote OMF’s values, maintaining a consistent culture of care, compliance, and prayerful support across the organisation.

Responsibilities

• Recruitment & onboarding administration

• Employee relations process support

• HR policy management

• Payroll/benefits coordination

• HR metrics & reporting

• Performance management tracking

• Workforce compliance monitoring

• Organisational development support​

• Member & Retiree Care - full cycle

• Maintain accurate HR systems

• Liaise with Area Reps and other OMF departments

• Coordinate events and communications

• Keep all files up-to-date and in line with GDPR policies

• Regularly review and update policies and procedures

Supporting the wider OMF team

• Champion OMF’s values of prayer, partnership, and care across all people processes.

• Pray regularly with and for OMF workers, fostering spiritual encouragement and modelling a pastoral approach to leadership.

• Support and participate in OMF International’s mission, by regularly leading the daily National Office Prayers.

• Be open to exploring opportunities to lead weekly office devotions and/or worship.

• Attend regular internal events (such as Home Assignment Workshops, UK team days, retreat days, and other team functions) and occasional external events, presenting and leading departmental sessions as required.

Communication & Partnership

• Liaise with Area Representatives, churches, and partners to ensure members, retirees and volunteers are connected and supported locally.

• Encourage members in partner development and prayer support, particularly when on Home Assignment.

• Liaise with the Communications Department to highlight and effectively share stories and encouragements from OMF international (UK) workers.

• Provide reporting on member movement and status to the Finance Team and Leadership Team

• Undertake any other reasonable ad-hoc duties as specified by the People & Culture Manager.

Safeguarding & Compliance

• Promote a culture of safety, inclusion, and care across all people-related processes.

• Support training and awareness for staff, members, and volunteers on safeguarding and wellbeing issues.

Person Specification

Educated to A Level or equivalent, preferable CIPD level 3 qualified 

Theological and/or missiological training

Good understanding of the UK and Ireland Christian context and cross-cultural mission

Basic knowledge of safeguarding 

Competent user of Microsoft Office, databases, and digital communication tools including Microsoft Teams

Driven to achieve high standards in administration and events organisation

Self-motivated, keen to drive projects forward using own initiative

Friendly and courteous towards candidates, colleagues and supporters

Emotionally intelligent, a good listener with apastoral nature

Responds positively to constructive feedback

Adopts a can-do attitude and flexible approach 

Open to change and willing to learn new skills

Prioritises consistency and compliance, whilst also demonstrating a compassionate response to individual circumstances.

Meet our Occupational Requirement to be a practising Christian as an active member of a local church and be able to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement

Hold the Right to Work in the UK

Able to commute to OMF National Office, Oxford Street, Manchester

Able to occasionally travel locally and/or internationally for meetings and events, including overnight and at weekends

Experience of living cross culturally

Terms of Appointment

• Full time 35 Hours pw Mon-Fri; occasional evening/weekend commitments

• Salary £28,000-£32,000 per annum commensurate with experience

• Non-contributory pension of 8% of salary on completion of a probationary period andbackdated to start date

• Paid annual leave entitlement of 25 days in addition to pro-rata public holidays

• Applicants must be eligible to work in the UK

• It is an occupational requirement for this role to be filled by a Christian

• Appointment subject to satisfactory references and DBS check

A Rocha UK is the only national Christian conservation charity in the UK. Our mission is to mobilise Christians and churches to care for the natural world. We do this currently through a number of programmes reaching different parts of the Christian community: Eco Church for local churches, Partners in Action facilitating conservation efforts by Christian land managers, Wild Christian, supporting individuals and households to act on nature, including by campaigning, and our Convening programme, supporting Christian environmental leaders. We also contribute to several networks - Christian and secular - involved in both practical conservation and climate change work, as well as research, policy and campaigning.

Purpose of Job:

Working closely with a Steering Group of senior staff and expert volunteers, you’ll coordinate the modular Christian Environmental Mobilisers (CEMs) course, from helping refine course modules, liaising with expert contributors and ensuring course promotion through A Rocha’s communications, to managing participant registration, scheduling online learning sessions, and helping evaluate impact. The role will report to Andy Atkins, CEO of A Rocha UK and an experienced campaigner and mobiliser.

Please see the attachment for full responsibilites. For more information on our organisation, please visit our profile.

The closing date for applications is 9 am on Monday 9th March 2026.

Interviews will be held in the week beginning Monday 16th March 2026.

Wellbeing Project Coordinator

Salary: £27,527 - £30,831 per annum + 6% pension (pro rata)

Hours: Full time (36 hours per week) or part time (flexible)

Holiday: 25 days plus bank holidays per annum (pro rata)

Location: The Bridge Community Hut

Contract: 2 years Fixed term contract

Closing date: 16 March 2026, 12 noon

Interviews: w/c 23 March 2026

The Bridge Renewal Trust was established in 2009 to develop and deliver practical, community-led solutions that enable local people to live healthier, more connected lives and reduce health inequalities.

Do you have a proven track record of engaging people from diverse communities in inclusive, community-based programmes? Do you have the skills and confidence to lead a weekly community café (including cooking), recruit and support volunteers, and build trust so residents feel welcomed, valued and empowered?

We are recruiting a Health and Wellbeing Project Coordinator to lead the delivery of integrated community programmes at the Bridge Community Hut. This includes including coordinating and delivering the Community Café and weekly cooking sessions, the community belonging programme, and an inclusive physical activity programme for children, young people, adults and older residents.

A core requirement of the role is to coordinate and deliver weekly healthy cooking sessions for local residents, including personally planning menus and preparing and cooking culturally diverse meals. The postholder will ensure that cooking sessions and café activities operate as safe, inclusive and well-managed spaces that promote participation, skills development and social connection.

We are looking to recruit either one full-time Project Coordinator or two part-time Coordinators who are organised, proactive and confident in both frontline delivery and programme coordination. You will have experience working with diverse communities, delivering community-based activities, coordinating weekly healthy cooking sessions and running a community café, as well as recruiting, training and supporting volunteers. You must be able to undertake effective outreach, engage local residents, and support volunteers to develop their skills and confidence. You will also coordinate and deliver a weekly programme of wellbeing activities, ensuring sessions are inclusive, welcoming and responsive to community needs.

This is an in-person role based at the Bridge Community Hut, with delivery taking place across weekdays and Saturdays.

You should be passionate about reducing isolation, improving wellbeing and building stronger, more connected communities.

This is a unique opportunity to join a community-focused organisation committed to inclusion, collaboration and learning. We welcome applications from people with lived experience of the communities we serve.

To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form.

As part of our commitment to equal opportunities, we invite you to complete our Monitoring Form by clicking here. Please quote the Job ID 2026015. Thank you.

The Bridge Renewal Trust, Laurels Healthy Living Centre, 256 St Ann's Road, London, N15 5AZ.

Company registration No: 06949568, Registered Charity No: 1131941

About the Foyer Federation

Young people who experience homelessness are more likely to experience it later in life too. Our purpose is to break this cycle.

For over 30 years, we have led a national network of 51 Youth Foyers, reaching approximately 3,100 young people aged 16-25 who can’t live at home every year.

Youth Foyers are more than a place to stay: they are thriving communities, with people - not circumstance - at the heart. By building on young people’s strengths, talents and aspirations, Youth Foyers offer a holistic living and learning opportunity for young people to realise their power and purpose, and move on equipped to thrive as independent adults.

What we do

Through community of practice events, consultation and training, and our quality development programme, we provide youth supported housing services with infrastructural support to adopt and deliver an impactful Youth Foyer service.

By working with services to build their resilience to external challenges, capacity to work holistically with young people, and high quality provision that centres youth voice, we increase the number of young people who move on from supported housing with the power and agency to thrive.

We’re now looking for a passionate programme coordinator with a flair for building positive relationships to join our team in the north west of England.

As Network & Programme Coordinator, you will be responsible for developing and nurturing relationships with staff and young people in our Youth Foyer network.

By proactively listening to the network’s needs, ambitions and experiences; offering coaching and development opportunities; and guiding Youth Foyers through our accreditation programme, you will support services to develop and deliver transformational opportunities for young people who can’t live at home.

You will also be responsible for the delivery of funded programmes for and with young people (16-25) and staff in north west Youth Foyers.

Find out more and apply

If you’re a proactive relationship builder with a passion for enabling young people to realise their power and purpose, we’d love to hear from you. 
More information on the role, who we’re looking for and how to apply can be found in the job pack on our website.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnerships to tackle unfairness and ensure everyone has an equal chance to thrive.

Key Responsibilities

Partnership delivery and coordination

• Act as the primary day-to-day contact for delivery partners, supporting advisors and caseworkers to operate effectively within the agreed delivery model.
• Coordinate partner onboarding, ongoing engagement, and operational problem-solving across the delivery partnership.
• Support partners to use agreed systems, processes, and referral routes consistently and effectively.

Health system engagement and referrals

• Work with NHS Trusts, ICBs, and healthcare professionals to maintain clear and effective referral pathways into the service.
• Support engagement within health settings to ensure the service is accessible at key points in the cancer pathway.
• Monitor referral patterns and work with partners to address gaps or barriers to access.

Workforce development and shared learning

• Support training, induction, and shared learning activity for delivery partners and their advisors or caseworkers.
• Facilitate the sharing of good practice, learning, and insight across the partnership.
• Work with internal quality and training teams to support consistent, high-quality practice.

Data, insight, and reporting

• Support delivery partners to understand and meet data and reporting requirements.
• Contribute operational insight and qualitative learning to funder reporting and programme reviews.
• Use data and feedback to identify delivery risks, improvement opportunities, and emerging trends.

General

• Escalate risks, capacity issues, or delivery concerns to the Head of Partnerships in a timely way.
• Work in line with Toynbee Hall policies and procedures, including safeguarding, data protection, and equality.
• Undertake other reasonable duties as directed by the Head of Partnerships or senior management.

Person Specification

Experience and knowledge:

• Experience working in a partnership, coordination, or programme support role within a charity, public-sector, or health-related setting.
• Experience supporting delivery partners, advice services, or multi-agency projects, for example through coordination, liaison, or operational support.
• Some experience of working with, or alongside, NHS organisations, healthcare professionals, or public-sector partners, or the confidence to develop this quickly.
• Understanding of referral-based services and how people access support through different organisations.
• Experience contributing to monitoring, reporting, or evidencing activity for funded projects, for example through data collection, reporting returns, or qualitative feedback.

Skills and competencies

• Strong organisational and coordination skills, with the ability to manage multiple tasks and partner relationships at the same time.
• Good communication skills, with the ability to build positive working relationships and represent a service professionally.
• Ability to work collaboratively across organisational boundaries and know when to escalate issues appropriately.
• Confidence using IT systems, including databases, spreadsheets, and standard reporting tools.
• Ability to gather information, track issues, and communicate updates clearly to colleagues and partners.

Personal attributes

• Proactive, reliable, and well-organised.
• Comfortable working as part of a team with clear management support.
• Willing to learn and develop confidence in system-facing partnership work.
• Positive, solutions-focused approach to problem-solving.
• Commitment to inclusive, person-centred practice and Toynbee Hall’s values.

In addition to the essential criteria outlined above, the ideal candidate will also meet the following desirable criteria:

• Experience working in advice services, welfare benefits, financial wellbeing, or health-inequalities programmes.
• Experience supporting training, induction, or shared learning activities for partners or colleagues.
• Familiarity with NHS structures, commissioning environments, or VCSE–health partnerships.
• Experience working on Macmillan-funded or similarly funded programmes.
• Understanding of safeguarding and data protection in partnership delivery contexts.

Core Benefits 

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Please download the full Job Description for more details of the role and our other employee benefits

Kentish Town Community Centre (KTCC) is looking for a Projects and Admin Coordinator for exciting new community project The Connection Centre here at KTCC. This is a very rewarding position working a wide variety of members of the community centre. This role will enable the We are looking for someone who is committed to providing an amazing standard of service for our the community. This includes spending time getting to know our members, committing to outreach and community engagement, recording feedback, facilitating sessions and importantly including that all sessions are engaging, interesting and meet the needs of local people. This is a one year fixed-term contract, subject to a three month probationary period. The post holder will be required to work 12 hours a week, Mondays and Tuesdays throughout the year with the possibility of adding in a Saturday morning. The post holder will be based at Kentish Town Community Centre, 17 Busby Place, NW5 2SP Rate of Pay- London Living Wage (currently £14.80 per hour).

As Youth Worker you will use your experience of working with children and young people to:

• Work alongside the Youth Coordinator to develop and deliver an agreed project plan that meets the requirements of funders and local team priorities, in line with Diabetes UK processes and policies.
• Support young people and volunteers to understand and grow their strengths and skills, empowering them to take action, support others and make change happen.
• Continuously improve our impact and engagement with young people and the diabetes community, identifying opportunities to share learning and good practice across teams.
• Work with colleagues to grow and enhance our engagement with young people, creating opportunities for long term relationships and involvement of young people in the wider work of the charity.

Hours: 35 hours per week 
Contract: Fixed term to March 2027 
Location: Hybrid, with regular travel across Hastings & St Leonards 
Reports to: Citadel Coordinator – Hastings 

About Housing Justice 

Housing Justice brings communities together to tackle homelessness by building personal connections, fostering belonging, and working for justice in the housing system. We train and support volunteers to provide personalised assistance that helps people access accommodation, navigate services, and rebuild stability. 

We welcome applications from all sections of the community and recognise the value of lived experience of homelessness. 

About Citadel and your role 

Citadel is a volunteer-powered homelessness prevention project supporting people experiencing, or at risk of, homelessness to settle into a home, sustain their tenancy, and feel part of a supportive community. 

Since 2020, Citadel has expanded across Wales and England. 

This is an exciting opportunity for a proactive, compassionate and solutions-focused individual who believes in the power of community to end homelessness, to be part of our growing community project in Hastings. 

As our support worker, you will work alongside the Citadel Coordinator and our volunteers, to provide short-term, intensive support to individuals with complex needs, helping them overcome barriers to resettlement and tenancy sustainment.

You will use a trauma-informed, person-centred approach to help individuals build confidence, independence and lasting stability. 

The role will require skills in support and advocacy, partnership working, and community building. For more information, please see the attached job description.