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Page 16 of 20
Make-A-Wish UK
Reading, Berkshire (Hybrid)
£27,790 per year
Full-time
Permanent
Job description

Location: Reading, Hybrid (at least once per week to Reading Office
Hours: Full time
Salary: £27,790 per annum 
Contract Type: Permanent
Campaign Closes: 9th March 2026 
Interviews: Week commencing 9th March 2026


On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible

Core Purpose
The Wish Assist Coordinator is responsible for the facilitation and delivery of wishes on behalf of Make-A-Wish UK’s international affiliates, ensuring that each wish experience is unique to the child / young person, creating magical experiences for them to cherish.  The Wish Assist Coordinator is responsible for the facilitation and management of a large network of relationships primarily Make-A-Wish affiliates, partners and suppliers, but also the wish child and their family.

Key Responsibilities:
Wish Assist Delivery

  • Manage and oversee a caseload of 70+ wishes, per annum.
  • Work with our affiliates, suppliers, and volunteers to develop detailed event plans and facilitate bespoke wish experiences in line with the affiliate’s wish journey processes for international wish children.
  • Manage and oversee 30+ RUSH wishes per annum
  • Work with UK wish families to develop detailed event plans and facilitate bespoke wish experiences for UK based wish children with a short prognosis
  • Prioritise workload effectively considering requirements for each wish and time difference between collaborating affiliates.
  • Coordinate all required logistical aspects of the wish events, including transportation, accommodations, and medical equipment.
  • Manage contracts, payments, and schedules with all third-party providers.
  • Ensure timely delivery of services and materials.
  • Ensure compliance with health, safety and legal requirements.
  • Manage and oversee each wish to work within the individual specified budget with accuracy and care.
  • Monitor and track all expenditures against individual wish budgets, ensuring all costs are accurately recorded on the Salesforce CRM system and aligned with financial policies, whilst sharing all expenditure with the originating affiliate.
  • Identify and implement cost-saving measures without compromising the quality of the wish, negotiating with suppliers to secure the best terms.
  • Procure £5,000+ in Gift in Kind income to be utilised on wishes.
  • Ensure that each wish is magical and creates maximum impact for the wish child.
  • Conduct post-event evaluation through conversations with affiliates and suppliers, to gather feedback and measure success.
  • Working with the finance department, accurately and efficiently manage post-wish payments and invoicing to ensure wish costs are settled in a timely manner in line with Make-A-Wish SLAs.

Wish Assist Additional Responsibilities

  • Support the Wishgranting Wish Assist Manager with wish forecasting and planning for Wish Assist wishes.
  • Upload new Wish Assist requests to our Salesforce CRM system and keep accurate admin and data entry for efficient record keeping and communication between stakeholders in the wish.
  • Ensuring all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures.
  • Partake in regular forums regarding Wish Assist delivery with Make-A-Wish International and international colleagues to ensure best practice.

Safeguarding and Data Governance

  • Ensure compliance with the organisation’s safeguarding policies.
  • Complete mandatory safeguarding training and refreshers, as required.
  • Promptly report any concerns or incidents regarding the safety and welfare of participants, particularly children and vulnerable adults, to the Designated Safeguarding Officer.
  • Ensure that all wish events are conducted in a safe environment where participants feel secure and protected.
  • Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc).

Organisational responsibilities

  • Within Make-A-Wish's performance & growth framework “Being Brilliant” initiate regular conversations with your line manager when you discuss your role objectives, personal development, wellbeing and other topics  
  • Complete one Wish Discovery (meeting the wish children and their family to help them explore what their wish could be) and one fundraising event a year 
  • Attend whole organisation meetings like monthly symposium and townhall as well as ad-hoc training opportunities as required; and as much as possible attend social events happening twice a year.
  • Work with your colleagues across the organisation within the framework set in Make-A-Wish Ways of Working

Essential Criteria

  • A minimum of 1-year previous experience in roles with a customer service or events management specialism 
  • Experience in liaising directly with multiple stakeholders
  • Excellent organizational, interpersonal, and administrative skills
  • Excellent multitasking and task prioritisation skills

Skills, knowledge and behaviours required for this role

  • High level of IT skills particularly in MS Office Suite 
  • Knowledge of how to keep to a budget and work within financial constraints. 
  • Experience working within a team environment but also able to work autonomously in a self-motivated way. 
  • Excellent organisational and time management skills with the ability to be able to prioritise an ever-changing workload. 
  • The ability to communicate effectively (written and verbal)  
  • Strong relationship management and negotiation skills to communicate effectively with our affiliates, suppliers, and stakeholders.
  • The ability to problem-solve and make appropriate decisions independently – or seek advice and support when required. 
  • To be able to be flexible and open to change in a fast-paced working environment.
  • Problem-solving and adaptability within a demanding case load of wishes
  • Meticulous attention to detail to ensure every aspect of the wish logistics and wish admin are correct.
  • Ability to handle stress and pressure when managing multiple projects simultaneously with emotional intelligence and resilience.
  • Innovative thinking to plan and execute unique and memorable experiences for each individual wish family.
Organisation
Make-A-Wish UK View profile Organisation type Registered Charity Company size 51 - 100

Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.

Posted on: 23 February 2026
Closing date: 09 March 2026 at 13:49
Tags: Youth / Children

The client requests no contact from agencies or media sales.