Programme finance officer jobs
Do you have significant HR experience, with an ability to build strong partner relationships, and a track record of resolving key people issues through advice to managers? Can you manage your own workload, taking personal responsibility for progressing people activities?
We are recruiting for an experienced HR Business Partner to partner with managers and heads of department on all people matters in specific areas of the charity.
What does this job do?
Reporting to the Senior HR Business Partner, the successful candidate will:
- build and maintain strong working relationships with key stakeholders in specific areas within the charity, acting as a trusted partner for HR related advice.
- develop a thorough understanding of partnered areas including departmental objectives, role and team structures, and key people issues.
- provide tailored HR advice and guidance, using metrics and data to spot trends and identify risks and areas of opportunity.
- manage informal and formal employee relations cases to successful resolution
- work closely with specialist teams in HR to improve people practices.
We currently have two opportunities available in the team:
- a full time, permanent position based at a rehoming centre in the South of England with frequent travel across the region (Basildon, Cardiff/Bridgend, Canterbury, Evesham, Harefield, Ilfracombe, Newbury, Salisbury, Shoreham-by-Sea, Shrewsbury, Snetterton),
- a fixed term contract until February 2027 (both part-time and full-time applications considered) based in the London office, predominantly London based teams, but with some travel.
First stage interviews for this role are provisionally scheduled for 5th and 6th March 2026 on Teams, with second stage interviews taking place the following week at our London office.
Could this be you?
Ideally qualified to CIPD level 7 (or with equivalent experience), you will have previously worked in a similar role and will have a proven track record of resolving key people issues through a thorough understanding of departmental activities, and tailoring advice to managers. You will have significant experience in successfully resolving a wide variety of complex ER issues with the ability to build and maintain strong partner relationships, as well as also the ability to communicate complex and sensitive information to diverse audiences.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
About the team
The Policy team is a small, collaborative and collegiate team looking to expand. We have a unique set-up, sitting separately to but working closely alongside the Communications team as part of the wider Public Affairs team. We influence key decision makers through direct engagement with senior officials, commissioning and sharing research and insight and supporting coalitions which include our portfolio charities to take their voice to decision makers to secure policy and funding commitments.
The team also works across the organisation, presenting insight to inform our investment decisions and making a compelling case to generate new financial commitments for our work.
About this role
The Research and Evidence Officer is a new and exciting role at Impetus, an organisation at the forefront of youth policy. Impetus is evidence led and impact focused and we take this approach to our policy and public affairs activity.
The successful candidate will provide the robust data and insights needed to help us build a better understanding of young people’s experiences across education and employment, support colleagues by providing accurate data, analysis and insight that informs policy development and communication designed to improve their outcomes, and support the team to create compelling cases for change tailored to a range of audiences. They will be line managed by the Head of Education Policy but work across both employment and education policy domains.
We are a busy team doing interesting and exciting work. Day-to-day you might be extracting insights from government published data, providing evidence for a policy briefing, drafting a report for a policy audience, or working with colleagues from across the team to communicate research findings in impactful ways, following agreed templates, processes and quality standards, and seeking clarification where needed.
We are looking for someone with a commitment to supporting young people from disadvantaged backgrounds to get the support they need for a fulfilling life, whatever that means to them. You will have good knowledge of quantitative and qualitative research methods, have the skills required to analyse a range of data sets, including confidence applying quantitative research methods to conduct primary and secondary analysis of large and complex datasets, and the ability to present research findings clearly.
This is an exciting time to join a rapidly growing organisation. We work on tackling the barriers that hold back young people from disadvantaged backgrounds including reducing the numbers losing learning though absence and exclusion, improving GCSE attainment in English and maths and ensuring youth employment provision reaches those furthest away from work. Your contribution to this work will have a tangible impact
on these and other areas.
We are keen to see a demonstrated commitment to equity, diversity and inclusion (EDI), and interested to hear how you have led or supported any initiatives or projects relating to this.
We welcome application from underrepresented groups, particularly those who were eligible for free school meals as children. If you would like to chat about the role, please find the link on the recruitment pack.
Key responsibilities
• Monitor monthly data releases and new research published across our areas of interest and record relevant information accurately following agreed templates and systems
• Use quantitative and qualitative research skills to support and contribute to the delivery of a range of research projects and reviews, conduct data analysis, and generate robust evidence across relevant policy areas and portfolio partner activity
• Translate complex data accurately into accessible reports, briefings, summaries, papers, presentations, and other content ensuring accuracy, clarity and adherence to organisational templates and approval processes
• Use research findings to provide accurate evidence and summaries that support colleagues in developing policy positions, evaluating proposals, and proposing evidence-based solutions
• Prepare accurate briefing materials and background notes to support senior colleagues on relevant policy areas ahead of meetings and events (speaking events, roundtables, and senior-level stakeholder meetings)
• Collaborate with the Communications team to develop content for external priority audiences to maintain and grow the profile of policy work, by preparing draft summaries, data points and visuals in line with agreed templates and style guides
• Support the policy team in gathering, organising, summarising and using evidence from portfolio partners
• Support internal team processes by monitoring an allocated set of information sources, providing content for internal and external newsletters, ensuring information management systems are kept up to date and accurate (e.g. briefing packs, team calendar)
• Contributing to a collaborative and inclusive team culture
• Support the Heads of Policy to build and maintain relationships with researchers, academics, and the education sector by writing briefings, maintaining a contact database, and representing Impetus’ interests at events
• Collaborate with peers to meet deadlines and deliver results, ask for clarification when needed, share information promptly, and work cooperatively to meet deadlines.
Person specification
Essential
• A strong commitment to improving outcomes for young people from disadvantaged backgrounds, and an understanding of the barriers they face across education and employment
• Good knowledge of quantitative and qualitative research methods, and how these can be applied to policy and practice
• Ability to support the development of research tools including surveys, interview guides, and tailored data collection plans
• Experience of analysing data and evidence (quantitative and qualitative), including working with large or complex datasets ensuring accuracy and following agreed guidance
• Experience using statistical or data analysis tools (e.g. Excel, R, Stata, SPSS, or similar)
• Ability to interpret research findings and translate complex data into clear, accessible outputs to improve clarity for non-technical audiences (e.g. briefings, reports, presentations)
• Strong written communication skills, with the ability to draft clear, accurate, and well-structured content for policy or public audiences which are in line with agreed templates and processes
• Ability to gather and summarise evidence that supports colleagues in developing policy positions and decision-making
• Good organisational skills, with the ability to manage multiple tasks, meet deadlines, and work across different projects simultaneously. Able to follow established processes, manage own tasks, and maintain accurate records
• A commitment to working with collaboratively with colleagues from diverse backgrounds, and to contribute positively to a team-based working culture
• A commitment to Impetus’ mission
• A commitment to equality, diversity and inclusion
Desirable
• Experience working in a policy, university or research environment, think tank, charity, or public sector environment
• An interest in education and/or employment policy and the use of evidence to drive systemic change and a willingness to build understanding
• Knowledge of the UK government and policy-making process, including the roles of departments, Parliament, and external stakeholders, and how research and evidence contribute to policy development and decision-making
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
Our Values
In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.
We are brave and curious
We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.
We bring high trust, high challenge
We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.
We are evidence led and results driven for young people
We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.
We thrive through diversity
We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.
We always seek collaboration
We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
Our employee benefits
Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
How to apply
Please click on the "Apply for this job" button.
You will need to:
- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is Monday 9th March 2026, 11:59pm.
Interviews:
1st Interviews will take place on w/c 16th March 2026.
2nd Interviews will take place on w/c 23rd March 2026.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.

We are looking for a Head of IT to lead all aspects of IT and Data Services across Battersea’s three sites ensuring our services meet the needs of the charity and enable us to deliver our charitable objectives. They will be responsible for the design, development and implementation of a high quality, timely and appropriate IT and Data Services offer to key stakeholders across the charity.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable forall.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 15th March 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): w/c 23rd March 2026 (to be confirmed)
For more information about the role, please download our Recruitment pack from our Careers website.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Digital Change Manager
-
Reporting to: Digital Transformation Lead
-
Employment Status: permanent 28 hrs/week (flexible)
-
Location: Home based
-
Level: Managerial (Band 6)
-
Salary: £32,859 fte per annum plus excellent pension & benefits
Role purpose
Adoption UK is undertaking a major digital transformation, initially focused on CRM and Website developments. Our Digital Transformation Team will drive this change programme, working with colleagues and external digital partners; and subsequently deliver our on-going digital strategy implementation and development.
You will support the Digital Transformation Lead to refine and implement Adoption UK’s digital strategy, to deliver our digital transformation project. Working with internal and external stakeholders the team will ensure that the project’s vision and scope meet the business and operational needs of the charity. An important part of your role will be to work collaboratively with colleagues across the organisation and particularly with our Marketing and Communications team to integrate digital into all current and upcoming projects.
We’re looking for someone who has experience of project working in a digital environment, particularly within website and CRM implementation.
Background – our digital transformation
Like many charities, we’ve historically developed our digital framework and footprint organically, with insufficient web and CRM integration and functionality, duplication and data silos; resulting in data management and website functionality that don’t meet all our users’ needs. We’re changing all that by:
- Investing in our customer-facing website and data management systems; connecting all our divisions and services, delivering integrated systems that provide a positive customer and stakeholder journey.
- Developing the next generation of digitally accessible services
- Extending our in-house digital capability to support continuous delivery.
Key accountabilities:
-
Support the Digital Transformation Lead to implement the charity’s digital strategy.
-
Coordinate data and content activities, including migration between platforms, to deliver our website and CRM digital transformation programme.
-
Utilise and maintain relationships with key stakeholders across the organisation and with current and future digital partners. Use these networks to:
-
embed digital first principles and best practice.
-
Train, coach and mentor colleagues to be effective users of our CRM and website.
-
Progress opportunities to increase our digital capability and integrate digital into our current and upcoming work.
-
Utilise the digital performance assessment framework to monitor compliance with digital and data best practice standards.
-
Assist in maintaining our data security standards compliance, participating in quality assurance activities.
-
Work collaboratively with our external digital and IT partners.
Essential Criteria
-
Significant experience of website and CRM implementation and data/content management.
-
Good general knowledge and experience of organisational IT systems, including cloud and M365 applications.
-
Excellent verbal and written communications skills. Able to convey complex or technical information simply and clearly.
-
Experience of IT/Digital supplier engagement. Able to engage effectively with both technical and non-technical stakeholders.
-
Experience of working in a digital project/change environment.
-
Ability to work under pressure and to respond quickly to changing circumstances and to tight timetables
Desirable criteria
-
Experience of working in an organisation which uses agile development methodologies.
-
A strong understanding of the National Cyber Security Centre principles and approach and General Data Protection regulations principles, audit and compliance.
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Are you passionate about driving meaningful change in suicide prevention policy? We are looking for a Policy Officer to join our Policy, Public Affairs and Campaigns team at Samaritans. Join our team and help influence public policy to achieve our vision: fewer lives lost to suicide.
This is a meaningful, high impact role where your work will directly contribute to safer, more compassionate public policy.
Samaritans is the UK and Ireland’s leading suicide prevention charity. While we are best known for listening to those who need us, we also work to influence change in legislation and policy.
About the Role
As Policy Officer, you will lead the development and influencing of policy positions on suicide prevention, using research and evidence to produce high-quality briefings, consultation responses and reports. You will build strong internal and external relationships, monitor the policy environment, and work collaboratively across the charity to communicate and advance our policy work.
Contract
- £30,000-£33,000 per annum plus benefits
- Full Time (35hrs per week)
- Permanent
- Hybrid working with link to Ewell office
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
- We are passionate about flexible working, talk to us about your preferences
What You’ll Do
- Support the development of Samaritans’ policy positions on suicide prevention.
- Produce clear briefings, consultation responses and policy reports.
- Analyse complex evidence to inform policy development.
- Spot emerging policy issues and support research needs.
- Keep teams updated on policy changes across the UK and Ireland.
- Represent Samaritans at policy events and support external communications.
- Work closely with colleagues across nations to ensure cohesive policy approaches.
What You’ll Bring
- Experience in policy or public affairs and understanding of influencing national/local change.
- Strong ability to turn complex info into clear policy insights.
- Excellent written and verbal communication skills.
- Strong project management and stakeholder engagement experience.
- Understanding of mental health or suicide prevention issues.
- Knowledge of mental health/suicide prevention policy, charity sector experience, familiarity with Samaritans, or experience in research processes (desirable).
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer short application questions (please keep your answers to max 300 words) and to upload your CV (please avoid special characters in the file name).
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: Tuesday 3rd March
Interviews: w/c Monday 9th March
We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.



The client requests no contact from agencies or media sales.
What makes us unique is that we also care deeply about ‘plugging the gap’ for families and young people who are struggling to find the mental health support they need as a result of financial, social or other disadvantage. For this reason, we are a not-for-profit organisation and offer grant and donation funded programmes when we can.
Youth Arts & Health Trust are a registered charity based in Exeter and East Devon who specialise in providing creative therapies and inclusivity-informed arts activities for children and young people aged 5 to 25.
We are in an exciting phase of our development, with new premises in Exeter, growing activities in East Devon, a dynamic team, a supportive and experienced Board of Trustees, and much shared passion to make a difference to children, young people and families.
We provide our services for children and young people via local authorities, organisations, schools and for families directly.
We are looking for someone with vision and passion who can lead and nurture our highly capable and ambitious team to build further upon our compassionate, inclusive and trauma-informed services for children, young people and families.
This is a 0.7 - 0.8 post (25-30 hours per week) with terms to be agreed with the successful candidate. We are open to flexible working arrangements with the right individual, whether that’s flexitime or compressed hours, or some other agreed arrangement.
It is expected that the post-holder will work within our premises for 1-2 days a week depending on service needs, and the remainder of hours worked from home, in the community at meetings or events or working on a hybrid basis.
Key tasks and responsibilities:
- To develop and deliver our strategy including a business plan and regular progression reports for the Board to ensure the charity is financially robust.
- To develop existing and new income streams to secure the future of the charity and enable us to meet our charitable objectives of benefitting children and young people experiencing mental health difficulties through arts therapies and arts activities. This is likely to include grant fundraising, exploring procurement and commissioning routes, philanthropy, appropriate business sponsorship, training delivery and pathways for private purchasing of our service.
- To line manage, support, and collaborate with our Operations and Clinical Director who oversees our team of therapists and practitioners in ensuring all staff are adequately trained, registered, supervised and supported to provide an excellent service to our clients.
- To provide leadership for the charity both internally in regards to a positive and nurturing culture and externally in regard to reputation, partnerships and opportunities.
- To ensure all relevant policies are implemented effectively, developed and reviewed as required.
- To act as one of three Designated Safeguarding Officers and ensure policy is implemented effectively.
- To ensure the charity fulfils all its statutory obligations, working alongside the Board to achieve this.
- To ensure the charity has appropriate systems in place for the management and mitigation of risk.
- To ensure the charity meets its obligations under health and safety law.
- To lead on the development of innovative arts therapy programmes, in collaboration with our Operations and Clinical Director, our staff team and stakeholders.
- To ensure evaluation and impact data is collected and utilised for our learning and to provide evidence for the effectiveness of YAHT’s services.
- To act as an ambassador for the charity.
- If relevant, to carry a small caseload of children and young people to remain practising as an Arts Therapist or other registered mental health professional (if relevant, see desirable criteria).
The client requests no contact from agencies or media sales.
About Urban Design Group
The Urban Design Group (UDG) is a small but dynamic charity and professional membership organisation dedicated to promoting excellence in urban design. With nearly 1,500 members—including urban designers, built environment professionals, thought-leaders, educators, and enthusiasts—UDG fosters collaboration, knowledge-sharing, and professional development. Through advocacy, education, and engagement, we champion high standards in urban design to create better places for people to live, work, and thrive.
About the Role
As the main point of contact for UDG, the Membership and Administration Officer plays a pivotal role in the organisation’s day-to-day operations, ensuring an outstanding experience for members. As part of a small, dedicated team, the role focuses on managing membership operations, maintaining accurate records, facilitating effective communication, and supporting initiatives to grow and engage the membership. The post-holder may also assist with event coordination, general administration, and basic finance tasks, helping to keep UDG running efficiently and effectively.
Key Responsibilities:
Membership Services
-
Serve as the main point of contact for all enquiries from members and the public, managing the membership administration inbox and providing prompt, professional, and helpful responses, triaging to colleagues where necessary.
-
Administer all membership processes, including applications, renewals, terminations, and database updates, ensuring accuracy and efficiency.
-
Maintain UDG’s membership and finance records in QuickBooks and track renewal payments across all methods, liaising with the external finance team as needed.
-
Coordinate specific membership categories, including:
-
Recognised Practitioner – receiving and checking applications, liaising with the Assessment Panel, and informing candidates of outcome.
-
Corporate Memberships – processing applications and setting up webpages.
-
University Memberships – coordinating with course leaders on journal distribution.
-
Subscription Bureau Memberships – managing arrangements with external providers.
-
-
Collaborate with the Fundraising and Communications Manager to promote membership benefits and encourage member involvement with UDG activities and initiatives.
-
Build and maintain targeted contact lists by identifying relevant groups, practices, and influential individuals for UDG outreach and engagement.
-
Prepare and provide updated membership mailing data for distribution of UDG’s quarterly journal, Urban Design.
-
Maintain a high standard of customer service, ensuring members feel engaged and valued.
Administration
Provide general administrative support for the UDG team as required including:
-
Support for UDG Committees (Executive Committee, Board of Trustees, Editorial Board, Working Groups, and Awards Panel), such as:
-
Scheduling meetings, preparing agendas, and circulating papers.
-
Producing concise, action-oriented minutes.
-
-
Promptly process recruitment advertisement requests, including website postings and invoicing.
-
Carry out routine updates to the UDG website, including the Urban Design Directory.
-
Coordinate the scheduling for of activities, meetings and events.
-
Support the Book Review Editor by coordinating the book review process, liaising with publishers and ensuring reviewers receive copies in a timely manner.
-
Proactively identify opportunities to streamline administrative and membership processes.
Events
-
Assist in the planning and delivery of online, hybrid, and in-person events in collaboration with the UDG Directors and the Fundraising and Communications Manager, including managing registrations, preparing materials, booking venues, and arranging catering.
-
Provide basic technical support for online and hybrid events to ensure smooth execution.
Team working and collaboration
-
Foster a collaborative working environment by maintaining regular communication with colleagues, Executive Committee members and others involved with the Group.
-
Actively participate in UDG meetings and events, contributing ideas to support our organisational objectives.
-
Take a hands-on, flexible approach within a small team.
Person Specification
-
Essential Experience
-
Proven track record of delivering excellent customer service.
-
Experience managing memberships, databases or similar systems.
-
Experience facilitating and supporting committees and/or working groups.
-
-
Essential Knowledge and Skills
-
Strong all-round administrative skills including recording keeping, servicing committees, note-taking, drafting documents, diary management etc.
-
Confident maintaining and interpreting membership data.
-
Highly proficient in Microsoft Office and Mac applications, as well as digital tools such as Zoom, SurveyMonkey, Mailchimp, and Eventbrite.
-
Understanding of basic bookkeeping principles (a working knowledge of Quickbooks or other online book-keeping systems would be highly advantageous).
-
Attention to detail and accuracy
-
-
Personal Attributes
-
Excellent communication and interpersonal skills (both written and oral).
-
A professional, friendly and customer-focused approach.
-
A team player, able to work collaboratively within a small team, supporting colleagues and willing to contribute beyond core responsibilities.
-
Highly organised with a proactive, resourceful, and solution-focused mindset.
-
Ability to work independently, take the initiative, and manage workload effectively.
-
Strong time management skills, able to meet deadlines and adapt to changing priorities in a busy environment.
-
-
Desirable Criteria
-
Experience coordinating events, including logistical planning and participant management.
-
Experience working in a professional or membership organisation.
-
An interest in urban design, architecture, or the built environment
-
Comfortable working as part of a small, hands-on team.
-
-
Other Requirements
-
Willingness to work occasional evenings and weekends for events and meetings (overtime cannot be paid but time off in lieu provided).
-
Flexibility to travel elsewhere in the UK to support in person events, which may require an overnight stay, e.g. National Urban Design Conference (takes place annually in late September / early October).
-
Commitment to UDG's policies on sustainability, equalities, diversity, and inclusion.
-
What We Offer
- Flexible Working: This is a flexible, hybrid role that is mostly home-based and requires only one day per fortnight in the office (to be agreed). However, please note the role will require attendance at occasional in-person events, which take place in the evening and (infrequently) at the weekend.
- Holiday: Generous holiday entitlement of 28 days (pro-rata for part time employees), plus bank holidays and Christmas closure.
- Competitive Salary: £32,000 per annum (pro rata).
- Supportive Team Environment: Work with a small, friendly and motivated team that values creativity, collaboration and new ideas.
The client requests no contact from agencies or media sales.
Following a successful application to the Paul Hamlyn Foundation, we are seeking a Youth Worker to lead on systems change as part of our Brighter Rainbow Project. A key requirement of the post is to hold a JNC Level 6 Youth and Community Work qualification or equivalent (or due to complete 2026- 2027). We also welcome applicants with related subjects including nursing, primary teaching, secondary teaching, social work etc.
The Brunswick Centre offers services and projects to various communities in Calderdale and Kirklees.



The client requests no contact from agencies or media sales.
Join Us as our Operations Coordinator
BeSpace is a small but growing Christian charity with a big vision to see a future where every child has space to develop personal tools to pray, reflect and grow spiritually throughout their lives, helping churches, schools and communities to flourish.
We have seen incredible impact through developing prayer and reflections spaces in schools across Oxfordshire. Since 2010, over 65,000 children have experienced prayer and reflection spaces led by local churches, trained and resourced by us. Currently 60 schools a year have one. Now, we’re building on this momentum to reach over 115 schools in the next three years and are preparing to grow nationally with developing contemplative retreats for schools.
About the Role
We are looking for an Operations Coordinator to cover adoption leave, likely for one year. This is a vital role in keeping BeSpace running smoothly and enabling our small but growing team to thrive. You will also, where needed, play a hands-on role in supporting churches and schools in our work.
In this role, you will:
- Take responsibility for key operational processes including recruitment, HR, and volunteer management systems — not only maintaining them effectively but actively seeking ways to innovate and strengthen them, with guidance and support from senior leaders.
- Manage finance administration, including donations, CRM (Beacon), and Gift Aid claims.
- Project manage BeSpace events and provide admin support to the team.
- Develop and maintain systems for impact tracking, GDPR compliance, and volunteer management.
- Provide communications and social media support.
- Where needed, support on-the-ground delivery of retreats and prayer and reflection spaces in schools.
- This role would suit someone with strong organisational and administrative skills, a passion for children’s spiritual development, and a willingness to get stuck into a wide variety of tasks.
About You
We’re looking for someone who is:
- Exceptionally organised, with the ability to manage multiple projects.
- Confident using IT systems and willing to learn how to use a CRM (Beacon).
- Able to work independently and collaboratively.
- Flexible, adaptable, and willing to work occasional evenings/weekends.
- Personally committed to BeSpace’s vision, with a strong Christian faith and a desire to see children flourish spiritually.
Experience in HR, finance, events, or charity administration would be an advantage, but we’re open to applicants with transferable skills.
Role Details
- Position: Operations Coordinator
- Location: Hybrid, travel required for in person team days 3 - 6 times a year and approximately 1 day a week into Oxford.
- Hours of work: PT 4 days a week. (28 hours) Flexible for the right candidate.
- Salary: £22,000 – £25,000 (pro rata) depending on experience.
- Start Date: Monday 11th May 2026
Why work for BeSpace?
We are intentional about developing an excellent team culture and an environment through which you will thrive, grow and succeed in your role.
Your benefits include:
·Generous annual leave – 25 days (pus bank holidays) per year, pro rata
·Additional time off between Christmas and New Year.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operations Manager
Are you passionate with a commitment to the delivery of high quality and forward-thinking services for disabled people across Leicester, Leicestershire, and Rutland?
We have an exciting opportunity for a dynamic, hands-on Operations Manager to join the team.
Join a charity that supports over 3000 disabled people and thousands more who care for them and employs over 100 people. It’s an exciting time at the charity, as it builds on its 125-year history and sets a vision for a bright future that is driven by change, innovation, and impact at its heart.
Position: Operations Manager
Location: Leicester/Hybrid (1 home working day per week until after settling in period)
Salary: £40,000 per annum
Hours: Full-time
Contract: Permanent
Closing Date: 24th February 2026. Please note this role may close sooner than advertised.
About the Role
As Operations Manager, you’ll lead and enable the day-to-day operations of the charity and its central functions, ensuring the very best of outcomes for the charity, its people and the communities it serves.
You’ll report to the Chief Executive and hold line management responsibilities for the charity’s service managers and central administration team who collectively lead around 90 colleagues.
Key areas of responsibility include:
- Leadership
- Service Delivery
- Quality Compliance
- Performance Monitoring and Reporting
- Operational Excellence
- Office Management
- Partnerships and Collaborations
About You
An experienced manager of people and operations with a track-record of managing teams, contracts, projects, and programmes in a dynamic environment. You will be positive, proactive and highly organised with an ability to make effective contributions in leadership and direction of operations.
Driven to deliver high standards of excellence and recovers brilliantly in adversity, we are looking for someone with experience of quality, compliance, audit, and risk, matched with a comprehensive understanding of process improvement and operational management.
This role would really suit a strategic and forward thinking who wants to really make their mark and help lead the charity in to its next exciting chapter.
About the Organisation
Join a Leicestershire based charity working to provide life-enhancing services, care and opportunities for disabled people (and all those supporting them), promoting inclusion, equality, independence, choice, empowerment, respect and dignity for all, since 1898.
The goal is to see a society that is designed with everyone in mind and where the choices and dignity of every person is upheld; where diverse spaces are celebrated for the value they hold.
‘I witness lives being transformed every day, from the unforgettable pride of someone achieving what once felt impossible, to the pure joy of shared smiles and laughter. Being part of these moments fills me with gratitude and reminds me how powerful our work truly is’
Benefits include:
- Remote working policy to work from home for part of the week.
- 28 days of annual leave, including bank holidays and 4 privilege days per year,
- Membership of the Pension Scheme with a 4% employer contribution and an employee contribution between 4%
- An Employee Assistance Programme with access to counselling support, GP helpline, financial, legal and care advice and support.
- Opt-in health scheme
- Development opportunities
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.
Other roles you may have experience of could include Operations, Operational, Operations Manager, Operations Lead, Operations Officer, Operations and HR, Operations and HR Manager, Operations and HR Lead, Operations and HR Officer, Finance, HR. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.
The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
We are looking for a Societies Development Coordinator to provide accurate, consistent and innovative support to the 400+ clubs and societies, committees and volunteers. They will support the delivery of a variety of student led events and activities, empowering and enabling student leaders. This role will put students’ experience at the forefront of everything we do, focusing on providing excellent management of stakeholder relationships, problem solving and risk management with student activities.
Do you have experience in organising and managing a variety of events; or enabling volunteers to deliver events? Do you have Knowledge and understanding of student activities programmes including clubs, societies and volunteering?
If the answer is yes, then we want to hear from you.
Our ideal candidate will have the ability to manage conflicting priorities and busy workload, excellent interpersonal skills and the ability to work with a diverse range of people and be committed to working in a democratic and student led environment.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you enthusiastic about giving supporters the best experience when contacting us?
Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.
As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience.
You will:
- Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
- Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
- Support all new Individual Giving and Supporter Care activities
- Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence
Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
Do you want your work to have a real, positive effect on someone’s life?
Does this sound like the opportunity to really get 2026 off to an amazing start?
If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert.
We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
The Food Manager plays a critical operational leadership role at FareShare South West (FSSW), ensuring that the charity maintains a consistent, safe and high-quality flow of food to community organisations across the region. Supporting the Head of Food & Membership, the post holder is responsible for managing day-to-day food supply, strengthening local sourcing, and building long-term relationships with suppliers and partners.
The role ensures that incoming food—whether from national or local sources—is compliant, well-managed and aligned with operational capacity. It plays a key part in the effective monitoring of stock, the food pipeline and logistics scheduling. The Food Manager leads local sourcing activity, expands food innovations such as frozen and re-labelling, and oversees key food-related projects including the regional Gleaning Programme.
Managing the Food & Community Officer and working closely with Operations, Membership, Fundraising and other internal teams, the Food Manager helps deliver FSSW’s food strategy, reduce waste, and maximise the impact of surplus food redistributed to frontline organisations.
1) Strategy, Performance & Team Management
- Support the Head of Food and Community in the development and delivery of the food strategy, budget and annual targets.
- Monitor weekly performance against agreed plans; provide operational reporting for internal teams and funders.
- Line-manage the Food & Community Officer and HGV Drivers, including recruitment, appraisals, supervision, wellbeing and development.
- Champion values-led leadership and promote effective cross-team communication.
- Ensure compliance with organisational policies, food safety, health & safety and safeguarding requirements.
- Foster an inclusive, motivational team culture that reflects FSSW’s mission and values.
- Takes visible leadership for health, safety, and food safety, ensuring all team members and participants work safely and effectively
2) Food Supply Management
- Support the Head of Food & Community in managing the national supply relationship with FareShare UK/The Felix Project, including communication, throughput data and supply alignment.
- Manage, analyse and report on over/under-deliveries, food quality, cancellations and trends, working closely with Operations and Membership teams.
- Monitor and report the changing food pipeline, helping devise strategies to redistribute gluts and reduce waste.
- Support Operations and the Head of Membership & Food Partnerships with stock-level monitoring across FSSW sites, including stock movement, product types and capacity.
- Working with Operations, Transport and the national partner, lead on logistics schedules for incoming food to maximise volume while ensuring cost-effective solutions.
3) Local Food sourcing:
- Lead delivery of the Local Food Sourcing Strategy, ensuring local sourcing achieves or exceeds 25–30% of total incoming food.
- Act as the first point of contact for local and regional suppliers, maintaining strong, long-term, trust-based relationships.
- Promote FSSW’s surplus food redistribution capabilities through events, presentations, online presence and food sector networks.
- Grow and manage a sustainable pipeline of local surplus and donated food, complementing national supply.
- Work collaboratively with other FareShare Network Partners to share local food opportunities.
- Maintain accurate and accessible sourcing records and outcomes.
- Support food safety and compliance, including product recalls, legislative changes and liaison with national partners and the H&S Consultant (via the Head of Membership & Food Partnerships).
- Ensure all incoming food is compliant, within operational capacity and aligned with local logistics.
4) Food Development & Innovation
- Lead expansion of the Gleaning Programme across the region, working with Operations, Volunteering and Fundraising teams.
- Support development of new food innovations including:
- Frozen food expansion
- Breaking down ambient bulk
- Re-labelling and product preparation
- Manage key food projects, including reporting to relevant funders, ensuring accurate procurement and financial data in partnership with the Finance Manager.
- Represent FSSW in local collaborations/partnerships addressing local food waste or surplus food
5) Health, Safety & Compliance
- Champion a positive safety culture, modelling safe working practices and encouraging team members to work safely and report hazards or incidents promptly.
- Ensure the incoming food supply complies with FareShare HACCP Food Safety Manual and all relevant legislation and audit standards.
- Provide support for product recalls, safety notices and compliance-related communication.
- Support with internal and external food safety audits
Person Specification
Essential Criteria
- Experience in a food, logistics, FMCG (fast-moving consumer goods), warehousing or similar operational environment, with an understanding of supply, stock flow and operational constraints.
- Proven ability to build and manage supplier or partner relationships, ideally involving food or operational partnerships.
- Experience supervising or managing staff, with the ability to motivate, support and develop team members.
- Confidence using data and reporting, with strong problem-solving skills and a practical, hands-on approach.
Desirable
- Knowledge of food safety, health & safety and compliance requirements, including HACCP or similar frameworks.
- Understanding of charity operations or social impact environments, particularly those involving volunteers or community partners.
- Experience managing or supporting projects, including reporting, coordination and cross-team delivery.
- Familiarity with logistics scheduling, transport operations or stock management systems, ideally in a multi-site context.
- Knowledge of procurement, supplier stewardship or food contract management.
- Experience managing or monitoring budgets, procurement data or cost-effective operational planning.
- Comfortable representing an organisation externally, including at events, supplier meetings or sector networks.
- Experience supporting innovation projects or process improvements.
Our mission is a future where no food is wasted, and all people can thrive.



The client requests no contact from agencies or media sales.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.
The role is full-time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
The Media Campaigns Manager will lead the creation and execution of high-impact, insight-driven media campaigns and sponsorship opportunities that support income generation while strengthening student engagement. The postholder will oversee the Union’s media sales function, managing and expanding the business development strategy, operational processes, and portfolio of marketable assets.
Do you have experience in income generation through media sales, sponsorships, partnerships, or commercial marketing activity? Do you also have experience coordinating the operational delivery of campaigns or events? If the answer is yes, then we want to hear from you. Our ideal candidate will have a good working knowledge of media sales, sponsorship, brand activations, and advertising marketplace dynamics, along with a comprehensive knowledge of sales techniques and practice
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role is 20 hours per week, negotiable, working remotely but with frequent visits to the NCC
Head Office in Portsmouth for training and assimilation into the Caseworking team.
Working as part of the NCC Casework Team, the Triage Caseworker (Education) will be the first
point of contact for beneficiaries seeking educational support through the Greenwich Hospital Go
Learn - Free online tutoring for Naval families and the NCC University Bursary Programme. This role
involves following the triage processes to assess the needs of the children to provide
recommendations for tutoring/bursary support. Assessments may lead to referrals being made to
the NCC for financial assistance for other child/family needs, advice, and support in the
management of finances, and child specific needs
Key Tasks and Responsibilities
Caseworkers provide support and advice to eligible individuals in line with the policies of the Naval
Children’s Charity. They work closely with other organisations to ensure that children and families
receive appropriate and prompt support.
The role of Triage Caseworker (Education) is to assess the eligibility for support through the
Greenwich Hospital Go Learn and The NCC University Bursary Programmes. Where additional child
and family needs are identified, recommendations for appropriate assistance to the NCC
Casework Team will be required. Caseworkers should be empathetic and non-judgmental.
Caseworkers will receive induction training in the NCC’s Beacon database, Microsoft forms and
other tools necessary to the role. The role is subject to DBS checking.
- To act as the first point of contact for enquiries and applications from beneficiaries, providing a calm, supportive and professional welcome
- To complete an initial assessment of eligibility and, where necessary, further assessment through telephone calls and emails
- To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard
- Provide appropriate information to the Go Learn providers to enable the family to receive appropriate support.
- Accurately record beneficiary information into Beacon, ensuring timely, detailed, and confidential case notes
- Log and track applications and progress of tutoring delivery
- Assess and evaluate outcomes from tutoring
- If necessary, refer the family to the NCC Triage team for additional support.
- Provide clear information about available support, signposting, or referrals
- Follow up with beneficiaries once support has been completed to ascertain impact
- To act as the first point of contact for enquiries and applications from beneficiaries, providing a calm, supportive and professional welcome
- To complete an initial assessment of eligibility and, where necessary, further assessment through telephone calls and emails
- To use active listening and empathetic communication to build trust and ensure beneficiaries feel heard
- Provide appropriate information to the Aspire platform to enable the young person to receive the support
- Accurately record beneficiary information into Beacon, ensuring timely, detailed, and confidential case notes
- Log and track applications and progress of bursary delivery.
- Assess and evaluate outcomes from bursary.
- If necessary, refer the young person to the NCC Triage team for additional support.
- Provide clear information about available support, signposting, or referrals
- Follow up with beneficiaries once support has been completed to ascertain impact
General duties:
- Ensure confidential handling of all information concerning beneficiaries in accordance with The Naval Children’s Charity’s confidentiality and data protection policies
- Keep thorough, confidential and systematic records of all matters concerning enquiries, applications, and grant awards in accordance with The Naval Children’s Charity’s data protection policies
- Regularly update personal training and skills
- Such other relevant duties as may be assigned from time to time
Essential
- Professional background in education with an understanding of additional needs
- Be able to demonstrate empathy, emotional intelligence, and non-judgmental communication
- Evidenced knowledge and experience of charitable and financial support to beneficiary groups
- Strong communication, organisational and record keeping skills
- Ability to work unsupervised
Desirable
- Confident using IT including Microsoft Office; knowledge of grants or other CRM
- Experience of recording information into a CRM (training will be provided)
- Evidence of working effectively in co-operation with other charities and organisations
- Understanding of military life and the impact on serving personnel, veterans and their families
- Familiarity with the Royal Navy and the Service charity sector
Personal qualities
- Adherence to NCC’s values
- Integrity, honesty and professionalism at all times
- Able to treat all people with respect and dignity
- Willing to take responsibility for actions and remain accountable
- A team player
The tasks listed in this job description are not designed to be exhaustive and may vary from time to time according to the needs of the Charity. This document will be reviewed in consultation with the post holder as the role and services provided by the organisation develop.
The Naval Children’s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and associated professionals to share this commitment
We are committed to finding the best fit for our team and creating a fair, objective recruitment
process. Therefore, as part of our selection process, shortlisted candidates will be asked to
complete the following assessments provided by Thomas International:
? Personal Profile Analysis (PPA)
? Trait Emotional Intelligence (TEIQue)
? High Potential Trait Indicator (HPTI)
To find out more please visit:
https://www.thomas.co/assessments/psychometric-assessment-aptitude-tests