Quality compliance manager jobs

Job Title: Executive Assistant

Reporting To: Governance manager  

Salary Range: Hourly Rate: £31.000 to £33.000, Dependent upon experience

Contract Type: Permanent

Location: Hybrid across Felix/FareShare London Sites (Old Street, Canary Wharf, Poplar)

Hours/Days per week: 35 hours per week, Monday to Friday, 9am to 5pm.

Requirements: The Felix Project can only employ applicants who currently have the right

to work in the UK.

About Us

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Job Purpose

Provide Executive Assistant support to senior executive leadership including Deputy CEO and Executive Director of Income Generation, and wider admin support to the Executive Leadership Team.

We require highly organised, self-reliant and a proactive Executive Assistant who works with high levels of autonomy and enjoys learning and develop.

Duties and Accountabilities

1. Support for the two executives includes:

• Executive Assistant to the Deputy CEO - ~50% of role
• Executive Assistant to Executive Director of Income Generation - ~40% of role
• Wider admin support to the Executive Leadership Team - ~10% of role

2. Support for the two executives includes:

• Strategic diary and time management – actively manages and sequences both executives’ calendars to protect focus time, align activity with strategic priorities, and minimise clashes.
• Scheduling and coordination – organise complex meetings and appointments, liaising confidently with internal stakeholders, external partners, donors, and senior contacts.
• End‑to‑end meeting support – plans and schedules meetings and events, prepares high‑quality agendas and materials, circulates pre‑reads, captures actions, and ensures timely follow‑up.
• Inbox oversight and triage – provides inbox management cover (e.g., during leave), prioritising messages, drafting responses, filtering requests, and ensuring executives receive only what requires their attention.
• Operational administration – maintains clear digital filing systems, documentation structures and record‑keeping practices to support continuity and ease of access.
• Stakeholder relationship management – builds strong, professional relationships with colleagues, clients, suppliers, and the broader support team, ensuring seamless coordination across teams.
• Project and research support – undertakes ad‑hoc research, prepares summaries, gathers information, and provides hands‑on support for projects led by the executives.
• Representation and support in meetings – attend meetings on behalf of the executives when required, ensuring effective notetaking, action capture and follow‑through.
• Cross‑team collaboration – supports the senior management team as required, including providing cover for other administrative or support colleagues during periods of absence.

3. Support to wider Executive Leadership team includes:

• Travel and logistics management - arranges travel, accommodation and itineraries, ensuring efficient, cost‑effective and well‑coordinated plans.
• Meeting and event preparation - prepares venues and resources for in‑person and virtual meetings, ensuring technology, materials and setups are ready in advance.
• Finance and administrative processing - manages purchase orders, invoices, expense claims and other routine administrative workflows accurately and promptly.
• Organisation-wide support - provides flexible, ad‑hoc support across the organisation as directed by the Head of the CEO Office or Governance Manager.
• Cover for the CEO’s EA - provides planned cover for the CEO’s Executive Assistant during their leave or regular non‑working day (every Friday), ensuring continuity of support.

Essential skills/knowledge relevant to this role

• Strategic time stewardship: designs and runs a “priorities‑first” calendar for two executives, protecting focus time and sequencing commitments against key priorities for the executives and wider organisational priorities
• Proactive planning & anticipation: Looks 4–12 weeks ahead to surface upcoming pinch points/ calendar challenges
• Briefing excellence: For key meetings is able to support by synthesising inputs into concise briefs and talking points
• Stakeholder management: Stakeholder orchestration – manages senior internal and external relationships (e.g., ELT, trustees, partners, donors) with impeccable and diplomatic judgement
• Inbox and information triage – operates rules‑based triage for two executives (what to action, delegate, schedule or decline), drafting responses and routing items to the right owners.
• Judgement, confidentiality & compliance – handles sensitive information with discretion; understands GDPR and safeguarding expectations; demonstrates calm, professional judgement under pressure.
• Time management: Strong time-management skills and ability to manage complex and changing workloads
• Proactive initiative: Ability to take initiative and work independently with a desire to make improvements to ways of working on a regular basis
• Team player: Proven ability to work as part of a team, with a desire to provide support to other team members where required

Desirable skills/knowledge relevant to this role

• Interest in our work including previous volunteering experience for FareShare or The Felix Project as well as interest or experience in food redistribution space
• Complex visit & event logistics – planning high‑impact site days, donor tours and external engagements, optimising cost, sequencing and prep materials.
• Willingness to travel across the UK on the few occasions where this might be required

Application procedure

Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted.

Recruitment timeline

We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.   

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.

The National Youth Agency is looking for a new Academy Tutor to join our Academy Team.

Academy Tutor
Contract: Maternity cover until August 2026 (subject to extension)
Hours: Full-time – 37 hours per week
Salary: £36,724.54 per annum
Remote: This role is homebased (in England) with occasional travel for staff residentials and other events.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

As the National Body for Youth Work in England, we are ambitious for youth work and for young people and are determined that all young people should have the opportunity to benefit from the life-changing impact of qualified youth workers and trained volunteers.

To support our mission we are seeking enthusiastic, skilled and JNC qualified professionals to join us as Academy Tutors.

Our Academy Tutors will deliver inspiring training, develop and review resources and ensure all activities are in line with both NYA and external expectations of quality and expertise. The post will require a commitment to continuing engagement across the sector and beyond to ensure the NYA Academy’s work is rooted in the needs of young people and youth work. 

The Academy Team are reflective expert trainers and facilitators. They can support the development of knowledge and skills; deliver innovative and engaging projects that benefit youth work and young people; and work with colleagues from the NYA and the wider field to ensure that youth work is promoted and protected, for the benefit of all young people. 

The Academy Tutor will ensure the NYA is at the forefront of developing its products and services. 

You will work alongside a committed, lively team working together to transform the lives of young people through the power of youth work.

Key responsibilities for this role will include:

• Developing and delivering training along with the development of programmes (including accredited training). 
• Supporting learners and monitoring their progress through regular reviews and assessments. 
• Contributing to the ongoing development and improvement of resources and processes. 
• Building positive relationships with learners to promote their engagement and to achieve successful outcomes.
• Ensure all learners have a supportive and positive learning experience
• The post holder should promote the NYA’s extensive offer and maintaining its reputation in the fields of expertise.
• Ensuring the voice of young people is heard loudly across the NYA and in all aspects of our work. 
• Ensure the NYA follows best safeguarding best practice. 
• Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England. 
• Participating in team meetings, session planning and evaluation meetings.
• Compliance with all NYA policies and procedures.
• Compliance with all safeguarding policies and health and safety requirements.
• Undertaking any identified training in line with the role including safeguarding and undergoing a DBS check.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Please note you MUST hold a JNC qualification at level 6 or above to be considered for this role.

Closing date: 11.59pm on Sunday 1st March 2026
N.B. Please apply ASAP as we may close applications early once we have a substantial amount of suitable applicants.
Interviews to be held W/C 10th March 2026 (subject to change).

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The National Youth Agency is an equal opportunities employer. 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

No agencies please.

Interim Clerk of Works

Contract: 3–6 months
Rate: £300–£350 per day (Outside IR35)
Location: London (predominantly site-based)
Start: ASAP

The Role

An established housing provider is seeking an experienced Clerk of Works to support the delivery of major works and remediation projects across a residential portfolio.

The role provides on-site quality assurance, ensuring works are delivered in line with drawings, specifications, building regulations, and recognised best practice. You’ll act as an independent quality presence on site, helping to drive compliance, raise standards, and resolve issues early.

Key Responsibilities

• Undertake regular site inspections on major works and remediation schemes
• Monitor quality of workmanship and materials against drawings, specifications, and statutory requirements
• Ensure compliance with building regulations, fire safety standards, and approved details
• Identify defects, non-compliances, and quality risks, escalating issues where necessary
• Work collaboratively with contractors, consultants, and project teams to agree and track remedial actions
• Maintain accurate inspection records, reports, and photographic evidence
• Support snagging, handover, and project close-out activities
• Promote a “right first time” culture across all works on site

About You

• Proven experience as a Clerk of Works, Site Inspector, Construction Quality Manager, or similar
• Strong background in residential construction, with experience of major works and remediation projects
• Good working knowledge of UK building regulations, fire safety requirements, and construction best practice
• Confident operating independently on site and constructively challenging poor quality
• Able to produce clear, concise inspection reports and communicate effectively with multiple stakeholders

Are you a highly organised, proactive leader with proven management experience and a passion for delivering exceptional visitor experiences? Guildford Cathedral is seeking a dynamic Head of Commercial Enterprise to oversee our Visitor Experience and Events Team. In this pivotal role, you will drive excellence across our Café Restaurant franchise and Cathedral Shop, ensuring outstanding service for all events clients and visitors.​

Background​

​Guildford Cathedral is a sacred space and a community of people who engage with God and the wider world for the common good.  We do this by being a warm-hearted community open to God, to all, to growth and to transformation.  Over 100,000 visitors come to the Cathedral each year and our Cathedral ‘community’ comprises thousands who feel close the Cathedral because of historical connection, the purchase of a brick in the 1950s, their membership of the worshipping congregations or staff and volunteers.​

Reporting to:Chief Operating Officer.

Accountable to:The Chapter of Guildford Cathedral and the Guildford Cathedral Enterprises Management Board.

Hours and salary:Full time – 35 hours per week (flexibility is essential for this role and the hours worked are governed by the pattern of the events programme). The salary for the post is £45,400.

​What You'll Do:​​

​Lead the Enterprise team to provide an outstanding level of service to events clients, visitors, including the families programme, and deliver excellence in the Café Restaurant franchise and the Shop. You will work enthusiastically as part of the Cathedral’s team of staff and volunteers to help deliver our vision. ​

​Some of the Key Responsibilities of the role:​​

• Events

  • To direct the events team in organising the extensive events programme, maximise the spare capacity of the Cathedral building and the adjacent grounds, thereby generating income as required by the Cathedral budget.
  • To be responsible for the execution of events, delegating to the Events Team and/or other Staff members as appropriate.
  • To be on duty as part of the team rota delivering events.

  Café Restaurant

  • To ensure that the franchise delivers the requisite performance, in terms of quality and financial benefit to the Cathedral, as required by the contract between Guildford Cathedral Enterprises and the franchisee.

  Management

  • To be the line manager for the Enterprise team members, including Events Officer, Events Assistant, Shop Manager & Shop Assistant, Visitor Engagement Officer, and the Families Engagement Officer.
  • To be the Cathedral point of contact for management issues related to the employees of the Café Restaurant franchisee.
  • To attend Diary Management and Head of Department Meetings.
  • To ensure all marketing and relevant information reaches the marketing team in a timely manner.

  Shop

  • To direct the Shop team to provide value for money in the Shop, delivering an excellent level of service to the community and a level of income required by the Cathedral budget.

  Visitor Engagement & Families Programme

  • To direct the Visitor Engagement Officer and Family Engagement Officer to deliver the wide programme of tours, concerts, and Family engagement days, broadening our visitor numbers and demographic and managing the outreach activities actively and effectively.​

We are looking for a Head of Commercial Enterprise who will has:​​

• Significant management and leadership experience.
• Excellent customer service skills.
• Excellent financial, numerical, and administrative skills.
• The ability to work within tight deadlines, highly organised with excellent time management skills.
• Excellent written and oral communication skills.
• Confidence and is self-starter, diplomatic and helpful.
• Flexibility and is a responsive team player.
• Evidence of strong IT skills.
• Experience of working in a unique venue or similar environment.
• 3 years operational experience of running events.​

• Salary: £38,341

• Location: London

• Contract Type: Indefinite

• Hours: Full Time

• Closing Date: 3 March 2026

• First Interview Dates: Week beginning 16 March 2026

About the role

We are hiring in our Grants team which is part of the wider Development Department at ClientEarth. This department is responsible for raising and managing funds to enable the organisation to deliver its mission using the power of the law to bring about systemic change that protects the earth for, and with its inhabitants. As Grants Officer you will work in our Grants Team to manage a portfolio of grants that fund our organisation’s work, with a focus on managing a portfolio of grants from trusts, foundations, and other statutory and institutional funders.

Meet your Manager

In this role, you will be managed by Emma Franklin. Emma is a Grants Manager at ClientEarth, where she oversees a dynamic portfolio of grants related to supporting the Resources, Energy and Mobility system of legal work across Europe and Asia. Emma has worked in grant management and philanthropy roles since 2017 at several major environmental not-for-profits. She’s extremely passionate about climate and environmental issues, and believes deeply in ClientEarth’s mission – using the lasting power of the law to protect our fragile planet. Emma moved to London in May 2024, hailing originally from her hometown of Sydney, Australia.

Main Duties

• Manage a portfolio of grants, ensuring compliance with grant requirements and timelines
• Coordinate key grant management processes including: Go/No-Go, due diligence, funding agreement review, grant kick off and grant management meetings, narrative and financial reporting and renewals. 
• Deliver compelling, impactful and timely proposals and reports, and broker the relationship between programmes and the funder
• Maintain excellent relationships with funders through timely communications in relation to the work they support
• Effectively manage reporting and the grant renewal process from start to completion - including working with multiple teams across ClientEarth’s International offices to ensure input from all relevant stakeholders, to complete proposals and reports in a timely and high-quality manner

See the job description (below) for a full list of duties for this role.

Role requirements

• Experience in a grant or project management role within the non-profit or public sectors (essential)
• Proven track record in drafting successful proposals, delivering timely and accurate reports and managing funder relationships (essential);
• Experience of managing six figure gifts (essential);
• Knowledge of and/or interest in environmental issues (such as climate change, energy, plastics, chemicals, air pollution, and biodiversity issues), policy and law, litigation, courts and/or environmental justice (desirable)

See the job description (below) for a full list of requirements for this role.

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more as well as our flexible working FAQ.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.

At Wrexham Tennis & Padel Centre, we want to inspire as many people as possible to stay healthy, and enjoy the benefits of sport, at every level. We provide affordable and accessible sporting facilities and programmes for adults and children, and we are proud to be the largest facility of our type in Wales. 

As our CEO, you will lead the next phase of our development – strengthening our impact, driving sustainable growth and building on our reputation as a thriving community sport destination.

Position: CEO

Responsible to: Chair of Board of Trustees

Location: Wrexham, with some scope for occasional remote working

Hours: 35 hours per week (full-time)

Salary: £50,000 per year, with flexibility for an exceptional candidate 

First-round interviews are provisionally scheduled for Tuesday 17th March; final interviews are due to take place Tuesday 31st March. 

Closing date: Friday 27th February at 12pm 

About the Role

As CEO, you will provide strategic, financial and operational leadership, ensuring the Centre continues to grow sustainably while remaining rooted in community impact and strong governance. You will shape and deliver the organisation’s long‑term vision and ensure services, programmes and operations remain high‑quality, inclusive and aligned to community need. 

This is a pivotal role for a leader who combines commercial instinct with values‑led leadership, and who can represent the organisation credibly across local, regional and national stakeholders.

Key Responsibilities

 Strategic Leadership

• Lead the development and delivery of a bold, future‑focused strategy for the Charity.
• Translate long‑term vision into clear priorities, measurable objectives and sustainable growth\
• Work closely with the Board to support strong and effective governance.

 Commercial & Financial Leadership

• Strengthen financial sustainability through robust budgeting, forecasting, planning and risk management.
• Grow income through partnerships, memberships, programmes, development of our retail arm, grants and commercial activity.
• Ensure strong financial controls and compliance with charity governance requirements. 

People & Culture Leadership

• Foster a culture of trust, inclusion, safeguarding, respect and high performance.
• Lead, support and develop the senior leadership team; embed fair and compliant people practices.
• Champion equality, diversity and inclusion across the organisation. 

Organisational Excellence & Compliance

• Ensure best‑practice policies, systems and processes across the organisation.
• Oversee safeguarding, health & safety and regulatory compliance.
• Produce high‑quality reports for the Board, funders and regulators. 

 Partnerships, Profile & Community Engagement

• Act as an ambassador for the organisation—locally, regionally and nationally.
• Build influential relationships with governing bodies, local authorities, schools, community partners and funders.
• Enhance the Centre’s visibility, reputation and reach.

Programme & Service Oversight

• Provide strategic oversight of programme development to ensure high‑quality, inclusive offers aligned to community needs.
• Support managers in driving innovation and impact across services.

 About You

 You will bring:

• Senior leadership experience in sport, leisure, charity or community settings. 
• A successful track record in delivering growth, developing partnerships and organisational development. 
• Strong financial and commercial acumen. 
• An inclusive, collaborative and empowering leadership style. 
• Passion for community sport, wellbeing and widening participation. 

Make a real difference to the lives of Afghan communities. In this role, you will drive change: stewarding relationships with public donors and fundraisers, supporting income generation and retention, maintaining high quality supporter data, and helping identify opportunities to grow engagement and income across these areas.

You will work closely with colleagues across the Communications and Giving team to support the delivery of fundraising appeals, donor communications and events, including the London Marathon, while also contributing to the smooth running of the London office through essential supporter liaison tasks.

Key Responsibilities:

• Support the planning, delivery and evaluation of individual giving activity and Afghanaid’s annual fundraising appeals, as well as regular giving and donor acquisition campaigns. 

• Coordinate multi channel fundraising campaigns across email, digital, direct mail, telephone and face to face

• Contribute to income growth by supporting testing and optimisation of fundraising approaches, and staying informed on sector best practice and developments

• Deliver high quality day to day stewardship of individual donors to build long term engagement and loyalty

• Ensure timely and appropriate donor communications, including thank you letters and messages, supporter updates and impact newsletters

• Respond to donor enquiries and maintain excellent standards of supporter care

• Liaise with Programme and M&E teams to source up to date impact data and stories from the communities Afghanaid has supported

• Support the delivery of Afghanaid led fundraising events, both offline and digital, including administration and coordination

• Maintain fundraising related website content, ensuring copy is accurate and engaging, and that donor journeys are smooth.

• Steward relationships with individual, community, faith and student fundraisers to maximise income and encourage retention and re engagement

• Identify and respond to opportunities to recruit new community, student and individual supporters, including engaging Afghan diaspora networks

• Provide practical fundraising advice and logistical support to ensure the success of supporter led activity

• Develop and distribute high quality branded fundraising materials tailored to supporter groups

• Recruit and steward participants for the London Marathon team to maximise fundraising income, coordinating Afghanaid’s London Marathon programme, including team engagement, event day support and post race activity

• Maintain accurate and up to date donor records within the CRM, ensuring GDPR and fundraising compliance

• Create segmented and tailored donor journeys with Afghanaid’s CRM to improve stewardship

• Monitor campaign performance and prepare reports on income, return on investment and donor retention

• Use data and insights to support targeting and future campaign planning

• Support monthly income reconciliation by accurately coding donations and maintaining records within Salesforce and marketing systems

• Process fundraising post and ensure timely delivery of supporter thank you letters and shop orders

• Ensure Gift Aid declarations are secured, recorded and filed correctly

• Monitor shared fundraising inboxes, responding to enquiries or forwarding to appropriate colleagues

• Provide general administrative support as required

Undertake any other duties as and when required by the line director.

PERSON SPECIFICATION

Afghanaid is seeking an enthusiastic and organised individual to play a key part in communicating and engaging with current and potential supporters about how Afghanaid is changing lives in Afghanistan. We are looking for someone who is passionate about Afghanaid's work and core values. The ideal candidate will have a passion for driving change and inspiring others to support a cause, and a talent in engaging with people from diverse backgrounds and ages.

Education/ Training

• Bachelor’s Degree in communications, marketing, public fundraising or another relevant field (or at least 1-2 years’ equivalent experience)

Work Experience

• At least 1-2 years of progressively responsible experience in in fundraising, campaigning or advocating for a humanitarian/international development organisation or similar cause

Please view the attached document for the full person specification and more details on how to apply.

The Role

At Cruse, we have recently launched our new strategy, setting out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement. You will lead and develop Cruse’s digital individual giving activity, creating engaging campaigns and supporter journeys that drive sustainable income and strengthen donor relationships.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.

The closing date for applications is Friday 13 March 2026, with interviews taking place on the week commencing 23 March 2026.

Please be advised that if you do not hear from us by Monday 23 March, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

• Applicants in England and Wales: DBS Code of Practice
• Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

The Head of Operations is responsible for the effective and efficient delivery of all operational functions of the Foundation to enable achievement of its global mission and strategic objectives.  The Head of Operations ensures that systems, people, processes and resources are aligned to support programmes across multiple countries while maintiaing high standardds of governance, risk management and financial stewardship.

This is a senior leadership role, working closely with the CEO and Members of the Foundation around the world, acting as the key bridge between strategy and delivery.

Executive Assistant

LGB Alliance is the UK’s only charity to exclusively support same-sex attracted people.

We stand up for lesbians, gay men and bisexuals, highlight the dual discrimination faced by lesbians, promote respectful free speech and fight the medicalisation of children.

We provide information, community and support to LGB people and campaign on issues that affect us in a world where being lesbian, gay or bisexual is once again under threat.

Job Summary

You will play a key role in ensuring the smooth and efficient operation of the charity’s day-to-day administration. This part-time role provides essential support to the Board of Trustees, CEO, Policy Team, and staff across various administrative and operational functions. You will work the equivalent of three days a week and can be flexible about the distribution of your hours.

Key Responsibilities

• All administrative support for Board of Trustees, including minute taking.
• Administrative support to the CEO, Policy Team, and wider staff team.
• Manage diaries, schedule meetings, and coordinate logistics for internal and external appointments.
• Maintain and support effective use of the organisation’s CRM system.
• Provide compliance administration for across the organisation.
• Support the planning and delivery of events, including logistics, booking, and attendee communication.
• Provide administrative support for fundraising activities, including database maintenance.
• Maintain office systems, filing, and documentation to ensure compliance and accessibility.

 Person Specification

• Proven experience in an administrative role
• Demonstrated experience in minute-taking for formal meetings (e.g. Board, committees, or staff meetings)
• Excellent organisational and time-management skills
• Strong communication skills, both written and verbal
• Confidence using digital tools, including CRM systems, Microsoft Office, Google Workspace, and scheduling platforms
• Ability to work independently, take initiative, and manage competing priorities
• Commitment to the values and mission of the organisation

Essentials

Experience of minute taking.

Minimum of three years’ experience in an administrative role.

Experience working with CRMs.

Strong verbal and written communication skills.

Fundraising administration experience would be valuable but is not essential for this role.

Head of Programme Operations

Contract: Permanent, Full Time

Location: The role can be based in London, United Kingdom, Abuja, Nigeria or Kigali, Rwanda, subject to right to work eligibility in the respective countries.

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: Salaries and benefits will vary in line with the location of the successful candidate and depending on experience.

• UK: £68,000 - £74,000 per year with excellent benefits.
• Nigeria: NGN 64,968,462 – NGN 90,955,847 per year with excellent benefits. 
• Rwanda: RWF 73,661,730- RWF 89,738,798 per year with excellent benefits. 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

The Programme Operations team sits within WaterAid UK’s International Programmes Department (IPD), operating in 17 countries in Africa and Asia. The team is a diverse and motivated group of 14+ people made up of planning, monitoring, evaluation and reporting (PMER), project design and management, and programme systems specialists. They support global operational excellence, PMER, risk management, donor compliance and performance assurance across WaterAid UK’s country and regional programmes. Working in partnership with regional and country leadership teams, the function provides technical oversight, systems development and operational support to strengthen programme delivery and organisational accountability.

About the Role

The Head of Programme Operations leads the development, implementation and continuous improvement of WaterAid’s international programme operations framework. The role provides strategic and operational leadership across programme operations, business management, systems, risk and compliance.

Key responsibilities include overseeing IPD business management processes, supporting financial planning and performance reporting, acting as a delegated focal point for operational risk, and providing senior troubleshooting support on complex operational and management challenges.

The role works in close partnership with Programme Funding to ensure operational readiness for new donor opportunities and effective grant start-up and close-out. It also leads operational assurance processes, strengthens compliance with donor and organisational requirements, and supports capacity strengthening across regional and country teams.

In this role, you will:

• Provide Programme Operations Leadership
• Lead IPD Business Management and Support
• Drive Collaboration, Risk and Performance
• Oversee Systems, Compliance and Assurance
• Lead Capacity Strengthening and Support

To be successful, you’ll need:

• Proven experience in managing or overseeing large scale international programme operations in the INGO or development sector.
• Strong understanding of operational systems (finance, procurement, logistics, compliance) in multi country environments.
• Excellent relevant IT skills, primarily Microsoft Office (Outlook, Excel, PowerPoint and Word), but specifically relevant data systems that support high quality planning, monitoring and reporting.
• Experience of leading, managing and motivating others and driving change.
• Strong leadership and influencing skills, with the ability to build relationships and drive organisational change collaboratively.
• Experience working in complex matrix structures across multiple cultures.
• Strong analytical, problem solving and systems thinking capabilities.
• Demonstrated knowledge of donor compliance and grant management processes.
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Desirable:

• Experience in WASH, public health or community development sectors.
• Experience working with restricted and unrestricted funding portfolios.
• Relevant university degree or equivalent professional experience.
• Familiarity with WaterAid UK’s operating model and countries of operation.

Closing date: Applications will close 12:00 PM UK time on 3rd March 2026.   

How to Apply: Click Apply to answer the pre-screening questions upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are

determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

You don’t have to know about Down syndrome. You can learn about Down syndrome, but we need you to know how to nurture the heart of an organisation and its people.

Please see our video on our website for further details from our Chair, James Davis (go to 'meet the team', and 'current vacancies'.

Freelance/self-employed contract for 3 – 4 days per week

Lead the 17-year-old charity into a brighter future

The role demands quality skills and experience in management, governance, building teams and communities, fundraising and finance – in person and online.

Can you simultaneously be creative, a problem solver, ideas person, developmental, positive leader, supporter, confidante, prudent and adventurous?

We are very keen to hear from you. Please send your CV and a 5 min video explaining who you are, why you suit the role and why you want to join us as CEO by Saturday 28 February 2026.

At Alzheimer's Society, we're a team of advisors, supporters, fundraisers, researchers, and advocates, united by one purpose: to make life better for everyone affected by dementia. Everything we do must be worthy of that purpose. That's where you come in.

Please note that the internal post title will be known as Company Secretary and Governance Lead.

We're looking for a Company Secretary and Governance Lead to play a vital leadership role in ensuring our registered charity operates to the highest standards of governance, transparency, and integrity. This isn't just about compliance. It's about enabling an organisation to do its best work for the people who need it most.

Reporting directly to the Chief Operating Officer and working closely with the Chair of the Board of Trustees, Chief Executive, Executive Leadership Team, and Board Committees, you'll shape and strengthen our governance framework, creating the conditions for confident, informed decision-making that supports delivery of our strategy and our impact. If you're a strategic governance leader who combines technical expertise with strong relationships and a genuine belief that good governance matters, we'd love to hear from you.

Key Responsibilities

• Act as Company Secretary for Alzheimer's Society and its subsidiaries, ensuring compliance with Charity Commission and Companies House requirements.
• Provide trusted, expert advice to the Chair, Board of Trustees, and Executive Leadership Team on their legal, fiduciary, and regulatory responsibilities.
• Oversee governance arrangements, ensuring effective information flow and clear decision-making structures across the organisation.
• Develop and lead a team of governance professionals, fostering a culture of high performance, collaboration, accountability, and inclusivity.
• Lead the design and continual improvement of our governance framework, embedding transparency, accountability, and evidence-based decision-making at every level.
• Serve as Whistleblowing Officer for the Society, championing integrity and openness in all governance processes.
• Support the governance team to deliver efficient Board and Committee meetings, forward planning, and statutory reporting.
• Build strong relationships across the organisation, helping teams see governance and compliance as enablers of effective, ethical leadership, not obstacles to it.

About You

You're a confident, collaborative leader who brings professional rigour without losing sight of people. You know how to advise senior leaders with authority and earn trust at every level. You can hold the big picture and the detail at the same time, and you genuinely care about the organisation you work for.

We're looking for someone who can:

• Demonstrate a strong track record of advising Boards and senior leaders on governance, compliance, and organisational risk.
• Bring excellent knowledge of charity law, company law, and the UK governance landscape.
• Communicate complex information clearly and credibly, whether to lawyers, trustees, or people who've never read a governance report in their life.
• Lead with authenticity and integrity, building trusted relationships across all levels.
• Drive continuous improvement, simplifying processes and fostering a culture of learning and accountability.
• Lead and develop a small team, championing their collaboration and professional growth.
• Model Alzheimer's Society's values of Determination, Better Together, Compassion, and Trusted Expertise in everything you do.

This role is home-based with occasional travel across England, Wales, and Northern Ireland.

Important Dates:

• The deadline for applications is 23:59 on Sunday 1st March 2026.
• Interview invites will be issued from 2nd March 2026.
• First stage interviews will take place across W/C 2nd March and 9th March 2026.
• The Involvement (lived experience) Panel will take place W/C 16th March 2026.
• The Competency Panel interview will take place at our Crutched Friars London office, with dates to be confirmed.
• Shortlisted candidates will have the opportunity to meet virtually with our Chair of the Board of Trustees prior to any offer of employment.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.Please also contact Alzheimer’s Society Talent Acquisition Team for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.