• Are you looking for volunteer roles ?

    Go to volunteering section

958

Recruitment jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Canal & River Trust, Towcester (On-site)
£33,677 per year
We’re excited to welcome a new Visitor Services Manager at our East Midlands location.
Posted 1 day ago
Top job
Closing in 5 days
KidsOut, Leighton Buzzard (Hybrid)
£40,000 - £50,000 per year (pro rata)
Part-Time Management Accountant (£40–50k) | Lead Finance with CEO | Leighton Buzzard Hybrid | 3–4 Days/Week
Posted 2 days ago Apply Now
Top job
Citizens Advice Wokingham, Wokingham, Berkshire (Hybrid)
£30,000 - £38,000 per year
Join our team for an exciting challenge impacting local communities!
Posted 2 days ago Apply Now
Better Society Capital, London (On-site)
£61,500 - £67,000 per year
We’re recruiting an Investment Manager to identify, assess and manage impact investment opportunities. 
Posted 2 days ago
Woodgreen, Pets Charity, Godmanchester (On-site)
£27,300 per year with an additional market supplement of £2,200 pro rata per annum
Posted 1 day ago
Kids Matter, Remote
£24,479 - £25,360 per year pro rata (£9,792 - £10,144 actual)
Posted today
Noah's Ark Charity, Cardiff, Cardiff (On-site)
£26,500 - £28,000 per year (pro rata)
Posted 2 days ago
Closing today at 23:30
Fruitful Work, London (Hybrid)
£60,000 per year
Our vision is bold - we're raising up a generation to go all-in to make the biggest possible disciple-making impact through their careers.
Posted 2 weeks ago
BookTrust, Farringdon (Hybrid)
£60,000 - £65,000 per year
Posted 2 days ago
MSI Reproductive Choices UK, Leeds (On-site)
£42,744.8 per year depending on experience
Posted 2 days ago
Raspberry Pi Foundation, Remote
£44,000 - £48,000 per year
Posted today
Page 13 of 64
Towcester, Northamptonshire (On-site)
£33,677 per year
Full-time
Permanent
Job description

Join Our Team: Visitor Services Manager, Canal Museum Stoke Bruerne

We’re excited to welcome a new Visitor Services Manager at our East Midlands location.

Navigate your future and lock in your career as we keep our canals open and alive. 

Working Hours & Location 

This role follows a 37 hours, over a 7 day working pattern. This is a site-based role, requiring occasional travel to meetings with partners, other attractions and to our main hubs for collaborative meetings and team activities.

Role Overview 

The purpose of the post is to manage and lead the day-to-day operations, business development and visitor experience at our Canal Museum Stoke Bruerne. The Visitor Services Manager (VSM) will lead the site team at Stoke Bruerne (colleagues and volunteers) on a day to day basis to focus on the visitor offer, striving for excellence in experience, achieving financial sustainability around income generation and charitable giving and delivering a consistently high-class visitor welcome across the board. This includes managing a range of front of house functions including food and beverage, retail, events and commercial boat trips. The Visitor Services Manager plays a central role in overseeing, coordinating and championing the experience of every visitor from site presentation, to large/small scale events and programming, making the site a must-see attraction, acclaimed internationally, nationally and loved locally.

As a key member of the Destinations and Attractions Management Team the VSM will work strategically with colleagues in other attractions and with other teams within the Trust such as, Operations, Fundraising, Collections, Marketing and Volunteering teams amongst others to promote, drive and deliver excellence in customer service and a visitor centred approach. The VSM will work collaboratively with teams and volunteers to ensure focused visitor activity which will help build our audiences and increase visitor footfall whilst building engagement for the Trust brand.

A key accountability of the role is managing and reporting on financial performance, delivering on KPI’s and leading and motivating teams to deliver income targets whilst effectively managing costs.

The Visitor Services Manager will manage a range of stakeholder relationships including representing the Trust at local partnership groups, representing the site at relevant external meetings as appropriate.

Key Responsibilities

  • Deliver on financial KPI’s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations
  • Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions
  • Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively.
  • Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events
  • Lead on volunteer growth, building the volunteering team to deliver key operational functions
  • Maintain an overview of the presentation of the site at all time
  • Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance.
  • Playing a key role in all projects that have an impact upon our visitors and the public.
  • Deliver on financial KPI’s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations
  • Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions
  • Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively.
  • Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events
  • Lead on volunteer growth, building the volunteering team to deliver key operational functions
  • Maintain an overview of the presentation of the site at all time
  • Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance.
  • Playing a key role in all projects that have an impact upon our visitors and the public.

About you

You will have extensive experience of working operationally in a customer-focused environment, ideally in a visitor attraction, delivering financial targets and creating dynamic and innovative projects and programming that will engage and inspire audiences. You will have experience of leading teams, including volunteers to deliver successful initiatives and keep them motivated and involved. You will be able to demonstrate the ability to create safe working environments and understand the importance of compliance in day to day operations. If you love working with people and want to make a difference then this role is for you.

Skills & Qualifications

  • Educated to degree level or equivalent
  • Knowledge/experience of customer care and visitor services preferably in a museum context
  • Knowledge / experience of managing staff rotas over two sites
  • Successful track record in recruiting and developing volunteers
  • Knowledge of heritage and interpretation issues
  • Experience of managing staff and dealing with customers
  • Excellent Communication and interpersonal skills
  • Considerable people management and hands-on team leading experience including managing volunteers
  • Proven experience of planning operations & staffing in a visitor-based attraction
  • Ability to work in partnership with internal and external staff and organisations.
  • Experience of managing budgets.
  • Good understanding of Health & Safety Policy, Principles, Standards, Procedures & Guidance.
  • Able to creatively & innovatively develop solutions to obstacles and challenges
  • Ability to Travel between sites
  • Demonstrate an interest and competency in effective museum management.
  • The successful candidate will require a DBS check

What We Offer 

We offer an annual salary of £33,677. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.

Organisation
Canal & River Trust View profile Organisation type Registered Charity Company size More than 1000

Canal & River Trust is the UK's largest canal charity, caring for a 2,000-mile network of stunning canals and navigable rivers.

Canal & River Trust logo Play
Posted on: 29 April 2026
Closing date: 13 May 2026 at 23:30
Job ref: 392
Tags: Administration, Customer Service, Operations, Customer support, Food / Nutrition, Museum, Wellbeing, Events / Activities