Relationship manager jobs

Family Counsellor

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Job Title: Safe Ground Family Counsellor

Location: Based within HMP Forest Bank, Greater Manchester. You may be expected to travel to other services as required, including to Central London Central Office, HMP Altcourse and for in-person meetings held off site. Hybrid working is permitted with an option of up to 2 days working from home when appropriate. Step Free access is not available at this service.

Salary: £36,000

Shift Pattern: 37.5 hours per week Monday to Friday 07:30 - 17:30. You may be required to work outside these hours as per service and organisational requirements, including evenings, weekends, and bank holidays and forming part of the out of hours on call rota for managers. 

About the Role

We’re hiring a Safe Ground Family Counsellor to support men in custody at HMP Forest Bank, located in Manchester.

As a Family Counsellor, you will identify the needs of men and their families in custody , providing anti-punitive, anti-shame, tailored support to maintain and grow family ties for individuals whilst in custody . You will deliver person centred therapeutic support through group, one-to-one and triage sessions, helping participants improve relationships, develop emotional awareness, and build healthier communication. The role includes family counselling clinics, group programme support, and joint work with prison teams and external partners. You will work in a trauma-informed way to support rehabilitation and strengthen family connections. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Support men who may be facing challenges with family relationships, father-child contact, emotional regulation, trauma, communication difficulties and maintaining positive relationships during custody

• Deliver group and one-to-one counselling sessions, as well as facilitating family counselling clinics

• Support full time delivery of programmes such as Fathers Inside and Man Up, which have received national recognition and are delivered across custodial and community settings

• Create and maintain tailored support plans

• Work with prison teams and external partners to coordinate support
• Bespoke training and active learning will be provided

• Support participants to improve relationships and emotional regulation

• Monitor wellbeing and respond to safeguarding concerns

• Maintain accurate records on internal systems

• Lone working as part of a wider team

About You

We’re looking for a compassionate and motivated individual who understands the needs of men in custody, the importance of anti-shame and anti-punitive practice in these systems, and the importance of family relationships in supporting rehabilitation. You will be comfortable working in a custodial environment and able to build trust with individuals from a range of backgrounds. You will be proactive in managing your workload, able to adapt within a busy service, and confident working both independently and as part of a wider team, often challenging prison cultures. You will be keen to support men in custody to achieve their individual goals and support them to be the best versions of themselves.

• Experience supporting people with trauma, relationship challenges, or within the criminal justice system with BACP registration or equivalent professional accreditation

• Ability to engage with people from different backgrounds, build rapport and support them to achieve their personal goals

• Ability to show empathy and understanding of the challenges people face and adapt approaches to meet individual needs

• Confidence delivering both one-to-one and group-based support

• Ability to work collaboratively with a range of professionals and services, often challenging punitive approaches

• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs

• Ability and willingness to be flexible in working patterns to meet service needs

• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for commencing on the 20th of July and 2nd Stage interviews for the 2nd of August.

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Hybrid or home working with an expectation to be in the London office occasionally

Temporary – 6 months FTC

Full time but open to conversations around flexible working or part time

Context and Background

The NSPCC’s mission is to end cruelty to children. Today, the NSPCC lobbies government on child welfare issues, leads national campaigns and offers front line service support for thousands of vulnerable children. We do this directly and through schools, local safeguarding children’s boards and others, offering support, advice and training.  Since 2006, we have run Childline, the telephone helpline and counselling service.

Beyond our front-line support services, campaigns and consulting provisions, we carry out a comprehensive programme of groundbreaking research.  With a core staff and thousands of nationwide volunteers, the NSPCC remains a central organisation in the fabric of British society, with the welfare, protection and prosperity of children at the centre of everything we do.

The Supporter Data Operations team is part of the Fundraising Operations team in the Engagement & Fundraising Directorate.

The team is responsible for donation processing, data processing, data quality, and user training and support. The team are also involved in delivery of our ongoing Supporter Centricity project, focussing on delivering Salesforce to maximise engagement as part of the wider programme.

The Associate Head of Supporter Data Operations leads and manages a varied team who work with stakeholders across Engagement and Fundraising, Technology, and Finance. The postholder is responsible for c20 office based and remote staff.

Job purpose 

· Strategic Development: Lead on recommendations to evolve teams, responsibilities and ways of working post Salesforce go live, ensuring that the NSPCC and our supporters benefit from the new technology.

· Team Leadership: Empower and enable the Supporter Data Operations team; foster collaboration and a culture of high performance and accountability. Support and upskill the team to evolve through change.

· Business Product Ownership: Own the vision and roadmap for the Salesforce platform for Engagement and Fundraising, ensuring it helps us to put supporters and audiences at the centre of the way we work whilst meeting organisational needs. Prioritise the backlog, balancing project and “BAU” development, working closely with business and technical stakeholders.

Key relationships - Internal

· Reporting to the Head of Fundraising Operations

· Line manages Managers within Supporter Data Operations

· The Supporter Centricity Technology project team who are leading on the replacement of supporter data systems

· Maintain a close connection with Tech teams, including working closely with the Associate Head of Data Engineering

· Senior Business Stakeholders across the Income Generation Directorate and more widely.

Key relationships - External

• Technology and infrastructure vendors and partners 

Main duties and responsibilities

· Provide effective line management and leadership within the Supporter Data Operations team. Ensure all team members are supported and empowered to deliver high quality work. Ensure that high performance is recognised, achievements are celebrated, and low performance is addressed and rectified.

· Identify opportunities to build new skills in the team on Salesforce, prioritising individual and team development.

· Evolve team structures as needed in line with Salesforce platform development, ensuring that the team has clarity of expectations and responsibilities. Identify opportunities to refine and strengthen how the team works in line with organisational priorities.

· Manage the Supporter Data Operations team budget, ensuring good value for money and maintain relationships with suppliers.

· Act as interim business product owner for the Salesforce platform, prioritising the backlog against business need and setting up ways of working for the long-term operational management of the platform.

Responsibilities for all Staff within the Engagement and Fundraising Directorate

· To actively participate in regular team meetings and department meetings, contributing to discussions and decisions which will be beneficial to the NSPCC’s development of fundraising activities. 

· To behave at all times in a manner consistent with the NSPCC’s Values. 

· To ensure data used in relevant systems is current, accurate and reliable. 

· To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures. 

•A commitment to safeguard and promote the welfare of children and young people

Person specification

· Proven experience in leading operational data teams, setting strategic direction, and with the ability to inspire and motivate them.

· Experience of effectively leading a team through a technology change programme, ensuring they are upskilled and providing technical support where required.

· Experience with and strong understanding of current and emerging platform technologies (for example, Salesforce CRM and data cloud platforms).

· Excellent understanding of data management principles, including data governance, quality and security.

· Experience in leading on the delivery of a large complex portfolio of work, working with stakeholders to agree and prioritise work, driving delivery, and implementing strategies to reduce unplanned work.  

· Excellent communication and stakeholder management skills.

· An outcome-oriented individual who is focussed on solving problems and driving the team forward.

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

James’ Place, Community Fundraising and Engagement Executive
Job Title: Community Fundraising and Engagement Executive – North West
Salary: £24,160 per annum (£30,200 FTE)
Hours: 0.8FTE, 30 hours per week (flexible over 5 days – to be discussed with successful candidate). There may be occasions when evening or weekend availability is needed.
Contract Type: Permanent
Location: Hybrid – based 2/3 days per week in our Liverpool centre 
Reports to: Fundraising Manager Community

THE CHARITY 
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.
James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.   
James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.
THE OPPORTUNITY
This is a new role designed to raise and facilitate fundraising for James’ Place Liverpool and to grow community and voluntary sector relationships across the region to raise awareness of James’ Place to drive referrals to our Liverpool centre.
As part of the Fundraising team, you will take a leading role in building strong networks across Liverpool and the North West, helping to establish our centre as a sustainable source of life-saving support for men in suicidal crisis.
The postholder will spend 50% of their time working collaboratively and taking responsibility for establishing fundraising activity across the North West with appropriate support from centre staff and fundraising colleagues, the Head of Fundraising and Communications, Director of Fundraising and External Affairs and the Chief Executive and Trustees. They will spend 40% of their time building community-based relationships with the aim of raising awareness to drive referrals to the centre, working closely with the Head of Centre Liverpool and the Centre Manager in Liverpool to do so. It is recognised that this will vary week to week depending on the current needs of the organisations.
This opportunity is ideal for an ambitious individual eager to grow their skills and career while helping to secure the funding and relationships needed to achieve the charity’s long-term goals. 

Direct Fundraising Work 50%

• Develop and grow a network of local donors - (including HNWI, corporates, community fundraisers as well as Trusts and Foundations) volunteer supporters and influencers across the North West with a view to increasing the fundraising reach of the organisation.
• Steward existing donors volunteers and prospects to secure long-term multi-year support.
• Support community engagement and attend fundraising events to help achieve the organisation’s fundraising ambitions.
• Identify regional funding opportunities and support with the preparation and submission of grant applications and funding proposals.
• Collaborate closely with internal teams across fundraising, communications, events, and clinical teams to maximise opportunities.

Direct Outreach Work 40%

• Support Heads of Centre to identify and engage with a range of partner organisations across Liverpool and the North West, helping to raise awareness of the charity’s work.
• Build and maintain positive relationships with local statutory, voluntary, and community sector organisations, acting as a professional and approachable representative of the charity.
• Assist with partnership activity, including attending meetings, forums, and events, to share information about services and strengthen local connections.
• Help to coordinate partnership communications and ensure relevant information about the charity’s work is shared clearly and consistently with external partners.
• Work collaboratively with colleagues across the organisation to support joined-up approaches to partnership and engagement activity.
• Identify and feedback opportunities for partnership working that could support fundraising, community engagement, and service awareness.

Administration 10%

• Ensure all fundraising activities are delivered to a high standard ensuring compliance with fundraising regulations and best practice guidelines.
• Maintain accurate and up-to-date records on the CRM database.
• Work collaboratively with both clinical and non-fundraising colleagues within the Liverpool centre and across the organisation, building their confidence and capability in fundraising activities.
• Ensure all fundraising activities are delivered to a high standard, meeting regulatory and ethical requirements.

Working in the Wider Charity

• Represent James’ Place with professionalism, respect, and confidence at all times.
• Participate in review and evaluation processes to support the ongoing development, effectiveness, and sustainability of James’ Place as a respected charity.
• Undertake any additional duties as required to support the successful delivery of the organisation’s business plan.

Values

• Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work

PERSON SPECIFICATION

Essential

• Proven experience of fundraising in the charity sector, with a track record of achieving results in at least two of the following income streams: Community fundraising, Corporate partnerships, events, major gift fundraising from High-Net-Worth Individuals (HNWIs) and Trusts and Foundations.
• Strong understanding of donor motivations and what drives charitable giving across different audiences.
• Excellent written and verbal communication skills, with the ability to craft persuasive messages and build rapport.
• Confidence and professionalism in engaging and maintaining relationships with stakeholders and partners.
• Excellent time management skills
• Practical, resilient, and flexible, with the ability to adapt to changing priorities.
• Innovative thinker, open to exploring new ideas and approaches to fundraising.
• Collaborative and solution-focused, able to work constructively with others to overcome challenges.
• A team player, willing to support colleagues and take on additional responsibilities when required.
• Capable of working on difficult and sensitive issues, demonstrating kindness, integrity, and emotional resilience, and seeking or offering help when needed.

Desirable

• Experience using CRM databases (e.g. Salesforce)
• Understanding of, and interest in, mental health and suicide prevention.

WE OFFER

• A 7% employer contributory pension scheme.
• Family friendly policies.
• Death in service insurance scheme.
• 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period. 

HOW TO APPLY
To apply, please use the online application system to submit your CV detailing your experience, roles and responsibilities, and answer the screening questions.
If you have any queries or experience challenges with the application process, please email [email protected].

Closing date: 9am on Monday 22nd June 2026
Interviews are expected to be held online on 6th July 2026

Here at James' Place, we want you to feel comfortable in sharing your authentic selves and personal experiences, so we ask that you do not submit an application that has been formulated by AI. You may wish to use AI to support with structural aspects such as grammar and formatting, however your application must reflect your own genuine experiences, critical thinking and creativity.
James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.
If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.
Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

REF-229 054

The role is primarily based at the fundraising office at Birmingham Children’s Hospital, with the requirement to work at Birmingham Women’s Hospital, sometimes from home and some travel for meetings/events. 

Working closely with the Philanthropy Manager in our recently established Philanthropy and Partnerships (P&P) team to help us develop and nurture a range of philanthropic or prospect relationships, deliver excellent stewardship to our supporters and help grow the major donor pipeline.

Principle Responsibilities 

As an integral member of the fundraising team, the Philanthropy Officer will be expected to work with a range of internal and external stakeholders to: 

• Support the Philanthropy Manager in growing the mid-level/major donor pipeline 

• Inspire, motivate and maximise the giving potential of the existing small portfolio of donors 

• Deliver income targets, in line with annual budgets for the department

• Provide a holistic supporter journey relative to the level of the donor 

• Help create compelling cases for support and build relationships with donors and colleagues across the Hospitals 

• Work effectively as a member of the Philanthropy and Partnerships team to help foster and strengthen long-term relationships with supporters and effectively steward donors 

• Be proactive in researching and identifying opportunities, developing supporters and contacting representatives 

• Provide assistance to the wider P&P team in initiatives such as growing/retaining our Changemaker community

• Support and develop new engagement and stewardship events, activities and communications 

• Work effectively with operational and clinical staff to develop and implement 
  opportunities to foster and strengthen long-term relationships with corporate partners 

• Attend external networking events to grow the supporter base 

• Ensure the database is accurately updated and prepare regular activity reports and updates on activities that clearly indicate progress on goals related to donor engagement and support. 

• Develop and lead on seasonal project-based income generating activity 

• Work effectively with operational and clinical staff to develop and implement opportunities to foster and strengthen long-term relationships with corporate partners.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The Director of Place, Programmes and Delivery provides strategic leadership and operational oversight of the charity’s programmes and projects, including our Place Expansion work, ensuring they are high-quality, impactful, and aligned with the organisation’s mission and values. The role is responsible for translating strategic objectives into effective delivery, embedding learning and improvement, and ensuring programmes are sustainable, inclusive, and responsive to the needs of funders.

You will have a strong understanding of risk management, developing senior relationships with key partner agencies, able to take decisive and proactive actions to ensure smooth execution of programmes.

You will be purposeful and collaborative with the ability to manage multiple complex programmes at one time. The current programmes you will be responsible for include: Safeguarding and Welfare, Playzones, and Place Expansion. You will also be responsible for all of our Project work.

Being the senior leader responsible for our Place Expansion work will be a substantial part of this role.  Place-based working in this sector is still emerging and operates within complex local systems, requiring the ability to navigate, influence and align a wide range of partners, often with different priorities, accountabilities and constraints.

You will also be the lead senior officer responsible for Safeguarding.

As a member of the senior leadership team, the Director of Programmes, Delivery and Place contributes to organisational strategy, resource planning, and organisational culture. You will also regularly attend Board meetings and Sub-Committee meetings as required.

Find out more about this role at our online candidate information webinar on 8th June at 3pm.  Join the session using the link in the recruitment pack or watch the recording of the session on our YouTube Channel.

Please see the recruitment pack on our website for full details of this role.

Who you are:

• Significant senior-level experience in programme or service delivery within the charity, public, or related sectors.
• Experience of managing and influencing complex relationships with external senior stakeholders at a strategic level and brokering solutions in environments where relationships can be both collaborative and contested.
• Proven experience of leading complex programmes and teams.
• Strong understanding of programme design, delivery and impact measurement.
• Experience of project management tools, resource planning and budget management.
• Excellent leadership, communication, and stakeholder-management skills.
• Strong commitment to, and knowledge of, safeguarding, equity, diversity, and inclusion.
• Alignment with the values and mission of the organisation.
• You are able to demonstrate an understanding of, and commitment to, equality, diversity and inclusion in relation to London.
• You have lived experience of day-to-day life in London. 

Key Details:

• Full-time (35 hours per week).  We are open to discussing flexible working options.
• Salary: £75,000 per annum if full-time
• Permanent contract
• Flexible working: we use a model of 2 plus days per week in our central London office at House of Sport or a partner organization and working from home, with travel required throughout London
• Offering 28 days’ holiday + 8 public holidays + 5 volunteer days + Christmas Closure
• Competitive Pension scheme 
• Life Assurance and Health Cash Plan
• Employee Assistance Provider giving access to counselling and practical support

Timeline:

Deadline for applications: EoD on Tuesday 16th June

Head of Business Development

We are seeking an experienced business development professional with a proven track record of securing funding, winning contracts and developing strategic partnerships to help drive organisational growth and sustainability.

Position: Head of Business Development
Salary: £46,654 per annum
Location: Exeter with hybrid working arrangements
Hours: 36.25 hours per week
Contract: Permanent
Closing Date: 9 July 2026

Interviews: Week commencing 27th July

About the Role

This is an exciting opportunity to join a well-established charity as a member of the Executive Management Team. Working closely with the Chief Executive, you will lead the organisation's business development activities, helping to secure funding, diversify income streams and strengthen strategic partnerships.

You will be responsible for developing and implementing the Business Development Strategy, maintaining a strong pipeline of opportunities and leading on the preparation of high-quality funding applications, grant bids and tender submissions.

Key responsibilities include:

• Leading the development and implementation of the Business Development Strategy
• Identifying and pursuing funding, grant and contract opportunities
• Writing and submitting high-quality bids, tenders and funding applications
• Building and maintaining strategic partnerships and collaborative opportunities
• Supporting organisational sustainability through income generation and diversification
• Horizon scanning to identify emerging funding and development opportunities
• Leading and contributing to organisational planning and strategic development
• Representing the organisation with funders, commissioners and stakeholders
• Providing leadership as part of the Executive Management Team

About You

You will be an experienced business development, fundraising or income generation professional with a successful track record of securing funding and developing strategic opportunities.

You will have:

• Significant experience securing grant funding and winning new contracts
• Experience developing successful funding bids, including large-scale applications
• Strong partnership development and stakeholder engagement skills
• Experience of public sector procurement and commissioning processes
• Excellent written communication and bid-writing abilities
• Strong analytical, planning and organisational skills
• Experience of managing projects, budgets and staff
• The ability to influence, negotiate and build effective working relationships
• A proactive and collaborative approach with the ability to work strategically and operationally

About the Organisation

This charity works alongside communities in Devon to help create thriving, sustainable and inclusive places to live and work. Through community development, advice, support and partnership working, the organisation helps communities identify solutions to local challenges and improve outcomes for people across the region.

The organisation offers a supportive working environment, flexible working arrangements and the opportunity to make a meaningful difference through your work.

Other roles you may have experience of could include: Head of Fundraising, Business Development Manager, Income Generation Manager, Funding Manager, Strategic Partnerships Manager, Bid Manager, Director of Development, Partnerships Lead, Commercial Development Manager, Fundraising and Development Manager.

Please note this role is being advertised by the recruitment agency acting on behalf of the client, NFP People. #INDNFP

Role Purpose

The Supporter Engagement Assistant is responsible for growing support for Bassetlaw Foodbank through partnerships, fundraising and community engagement. The role focuses on developing relationships with local businesses, organisations, volunteers and supporters to increase income, donations, and awareness of the charity’s work tackling poverty.

The post holder will represent the charity in the community, identify new opportunities to expand support and generate income, organise donation drives and events, and manage volunteers.

Outdoor and community-based working will be a regular part of the role, with occasional weekend working required.

About us

Bassetlaw Foodbank (BFB) was established in 2012 to tackle food insecurity across the district of Bassetlaw. Since 2020 the charity has expanded to tackle poverty on multiple fronts, running projects that focus both on the affordability and accessibility of food. We support residents of Bassetlaw who are in crisis, and those at risk of falling into crisis.

Key Responsibilities

Fundraising & Income Generation

• Work towards agreed income generation targets.
• Approach and strengthen relationships with organisations, with a focus on corporate partnerships, to drive in additional funding for the charity.
• Develop and deliver community fundraising activities to increase income.
• Take the lead on income and donation generating activities, like standing at Retford Market, Charter Day and in store donation drives.
• Identify and pursue new fundraising opportunities including events, campaigns and community initiatives.
• Encourage individual and community donations through creative fundraising approaches.
• Support the development of donation drives and appeals.

Partnerships & Community Engagement

• Build partnerships with local businesses, faith groups, schools and community organisations.
• Strengthen relationships with existing partners including local third sector organisations.
• Represent the charity at community meetings, events and networking opportunities.
• Identify collaborative opportunities with other organisations to expand support and impact.
• Encourage opportunities for corporate fundraising on behalf of BFB.

Donation Drives & Community Campaigns

• Organise and coordinate donation drives for food and other essential items.
• Engage local organisations and the public to participate in donation campaigns.
• Develop relationships with regular donors and supporters.

Volunteer Coordination

• Recruit, coordinate and support volunteers involved in fundraising and community activities.
• Ensure volunteers feel valued, supported and engaged.
• Provide guidance and oversight for volunteer-led initiatives.

Advocacy & Public Engagement

• Act as a spokesperson and ambassador for BFB in the community.
• Build and maintain strong relationships with supporters and donors.
• Promote the charity’s mission and impact to increase awareness and support.

Growth & Development

• Identify new opportunities to grow the charity’s supporter base.
• Monitor local trends and opportunities for partnership, funding and engagement.
• Contribute ideas and strategies to expand the charity’s reach and sustainability.

Reporting

· Regular reporting to line manager on where activities are in relation to key targets.

Person Specification

Essential Skills & Experience

• Experience in fundraising, community engagement, partnership development, or a similar role.
• Strong interpersonal and relationship-building skills.
• Confidence representing an organisation in public and community settings.
• Ability to work independently and proactively identify opportunities.
• A willingness to work flexibly within the week determined by operational priorities. 
• Safeguarding training to Level 2 or a willingness to complete.
• Good organisational skills and ability to manage multiple activities.
• This role requires the post holder to be able to set up and take down stalls at events so the ability to carry out heavy lifting, following manual handling procedures, is essential.
• Full driver’s licence.

Desirable

• Experience working in the voluntary or community sector.
• Experience working with or coordinating volunteers.
• Knowledge of local community networks.
• Experience organising fundraising events or campaigns.

Personal Qualities

• Passion for tackling poverty and supporting a local community.
• Friendly, approachable and confident communicator.
• Self-motivated and able to take initiative.
• Collaborative and relationship-focused.
• Flexible and willing to work outdoors and in community settings.

About the role

Hours: 22.5 hours a week. We envision working across regular days throughout the week, with flexibility required to be able to attend fundraising and community events and opportunities.

Salary: £16,824 pa. (£28,041 FTE)

Location: The role will be based at Bassetlaw Foodbank’s two offices in Worksop and Retford, but regular travel to events, meetings and other opportunities across the district will be required.

Line Manager: Supporter Engagement Manager

Additional information: Outdoor working and community outreach are regular parts of the role. Some evening or weekend work may occasionally be required to attend events or activities.

This role has been funded The Fore for 12 months, with the likelihood of extension if key targets are met.

Please note that as this role may include working with vulnerable adults so the successful candidate will be subject to a successful DBS check.

Head of Policy and Public Affairs (Devolved Nations)
£59,640 pa plus excellent benefits
Home-based in Scotland, Wales or Northern Ireland
35 hours per week, full-time
Permanent

The Royal College of Paediatrics and Child Health (RCPCH) is seeking an experienced and strategic policy and public affairs leader to head our devolved nations policy and public affairs function. This is a high-profile leadership role with a unique opportunity to influence policy, advocate for children and young people, and drive improvements in child health outcomes across Scotland, Wales and Northern Ireland.

Reporting to the Associate Director of Policy and External Affairs and sitting on the Membership, Policy and External Affairs Divisional Management Team, you will lead the College’s policy and public affairs activity across the devolved nations. You will develop and deliver impactful advocacy strategies, build strong relationships with governments and policymakers, and ensure the College’s voice is heard on the issues that matter most to paediatricians, children and young people.

You will provide leadership to a team of Policy and Public Affairs Managers and work closely with College Officers, members, committees and colleagues across the organisation to maximise the College’s influence and impact.

Key responsibilities include:

• Leading the strategic planning and prioritisation of RCPCH policy and public affairs activities across Scotland, Wales and Northern Ireland
• Developing and delivering influential public affairs and advocacy strategies to support the College’s policy priorities
• Providing expert advice on child health, healthcare delivery, workforce, public health and safeguarding policy across the devolved nations
• Managing and developing a team of three Policy and Public Affairs Managers
• Overseeing the production of high-quality policy reports, consultation responses, briefings and stakeholder communications
• Building and maintaining effective relationships with governments, policymakers, Royal Colleges, health bodies and external partners
• Working collaboratively with the Health Policy, Media and Public Affairs, Membership and Education teams to align priorities and maximise impact
• Supporting Devolved Nations Officers and committees to advocate effectively on behalf of members
• Leading the identification of opportunities to raise the College’s profile and influence policy development
• Managing a budget of approximately £60,000 and ensuring effective use of resources

Essential skills and experience include:

• Degree-level qualification, postgraduate qualification or equivalent relevant professional experience
• Strong understanding of the UK political and health policy landscape, particularly within Scotland, Wales and Northern Ireland
• Significant experience leading policy development and public affairs activity
• Proven experience producing and overseeing policy reports, consultation responses and briefing materials
• Demonstrable success in delivering public affairs campaigns with measurable impact
• Excellent stakeholder management skills with experience influencing senior political, policy and clinical audiences
• Outstanding communication skills, with the ability to adapt messages for different audiences and channels
• Strong leadership and people management experience
• Excellent project management skills, with the ability to manage multiple priorities and deliver high-quality outcomes
• Experience of budget management, planning and forecasting

Desirable:

• Experience leading policy development relating to health services, children’s services or child health
• Experience working within healthcare, children's services or public sector organisations
• Experience working within a membership organisation or professional body

The RCPCH has more than 25,000 members and fellows worldwide and employs around 200 staff across the UK. Our devolved nations teams play a vital role in ensuring that the needs of children and young people are represented at every level of government and policy-making.

Our values – Include, Influence, Innovate and Inspire – are central to everything we do. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates from all backgrounds. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.

We operate a flexible and modern hybrid working policy. While this role is home-based in Scotland, Wales or Northern Ireland, travel across the devolved nations and occasional travel elsewhere in the UK will be required.

Closing date: 24 June 2026.

Starting Salary: £35,668 - £39,005 (pro-rata, for part time is £17,834 - £19,502)

Location: Home

Hours: Part-time: 2 ½ days (17.5 hours) per week.

While this is a home-based role, it involves regular travel throughout the Diocese of Leeds to build relationships and work closely with volunteers, clergy and other key stakeholders. We are therefore looking for someone who is flexible, mobile and based within, or close to, the Diocese of Leeds and can travel widely around the area covered. 

CAFOD is looking for an enthusiastic and relationship-focused Community Participation Co-ordinator to help grow engagement across the Leeds Diocese.

Working as part of a regional team, you will inspire and support parishes, schools and the wider Catholic community to participate in CAFOD’s work through prayer, action and giving. You will recruit, develop and support volunteers, build strong relationships with clergy and diocesan stakeholders, and help deliver CAFOD’s fundraising, campaigning and education objectives locally.

This is a home-based role with extensive travel across the Leeds Diocese. The successful candidate will be confident working independently, building networks and motivating others to get involved in CAFOD’s mission to overcome poverty and injustice.

Key Responsibilities

• Recruit, support and retain a network of volunteers.
• Build and maintain relationships with clergy, parishes, schools and diocesan stakeholders.
• Deliver local participation plans and contribute to regional targets.
• Promote CAFOD’s work through diocesan communications and local networks.
• Organise volunteer meetings, training and engagement activities.
• Maintain accurate volunteer records and reporting.

Access to a car is essential.

You will bring:

• A clear commitment to volunteering and an understanding of the transformative impact volunteers can have within communities.
• Experience of building and managing multiple relationships with a diverse range of stakeholders, including volunteers, clergy, community leaders or partner organisations.
• Experience of volunteer management, including recruitment, support, development, retention and recognition.
• Strong communication and interpersonal skills, with the ability to engage and motivate a wide range of audiences.
• Excellent organisational skills and the ability to manage competing priorities effectively.
• A willingness to travel extensively across the Leeds Diocese and occasionally work evenings and weekends.

CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported. 

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves responsibility for people who will have contact with children, young people and vulnerable adults and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employability Services in Haringey.

Sounds great, what will I be doing?

We are seeking a dedicated and adaptable professional to manage a caseload of up to 20 clients, supporting individuals with mental health conditions into meaningful employment using the IPS model. The ideal candidate will work closely with clinical teams, contribute to multi-disciplinary care planning, and build strong relationships with employers to tailor job opportunities. Strong organisational and communication skills are essential for managing referrals, job retention support, and compliance with NHS and Hestia protocols. The role also requires accurate KPI tracking, benefit guidance, and flexibility to work across various settings. A commitment to professional development, collaboration, and client-centred outcomes is key.​

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Someone who is a self starter and comfortable with a lone working environment, you will have strong empathy skills and an eye for detail. You should have experience of supporting people in a job search and have made an impact on this. To succeed you would need to have worked in a target environment and used to meeting and exceeding targets.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About the Role

Advice Giving

· Provide advice through telephone and webchat

· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities

· Supporting clients to use ICT to make their new Universal Credit claim

· Use Citizens Advice resources to find, interpret and communicate the relevant information to  clients

· Complete benefits checks when appropriate

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary using appropriate communication skills and channels.

· Refer internally or to other specialist agencies as appropriate.

· Ensure that all work meets quality standards and the requirements of the funder

· Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.

· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

· Complete the required training to comply with quality assurance processes

Research and campaigns

· Support our research and campaigns work through various channels including case studies, data collection and client consent

Professional development

· Keep up to date with legislation, policies and procedures and undertake appropriate training

· Read relevant publications

· Attend relevant internal and external meetings as agreed with the line manager

· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Administration

· Use of telephony and IT equipment for multichannel delivery of advice services

· Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis

· Ensure that all work conforms to your organisation’s systems and procedures

Other duties and responsibilities

· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service

· Demonstrate commitment to the aims and policies of Citizens Advice

· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues

· Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.

Requirements

1. Recent knowledge and experience of the benefits systems, including experience of carrying out  accurate benefit check calculations in a professional setting

2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate

3. Experience of providing advice through telephone and web chat

4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them

5. Ability to interpret complex information and convey it in a way that is understandable to clients.

6. Good ICT knowledge with an ability to support clients with their online claim application

7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.

8. Assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to meet targets and excel against objectives.

11. Ability and willingness to work both on own initiative and as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

Reports to:  Chief Executive Officer   

Location:  Flexible: monthly co-working days in London and additional regular stakeholder meetings as required nationwide. 

Salary:  £45,000 - £50,000  

Hours: Full time; 37.5 hours a week , We are happy to consider requests for flexible or part time working  

Contract : Permanent  

ABOUT THE ROLE 

Role overview 

The Head of MAT and School Partnerships will build and lead a high-impact portfolio of strategic MAT partnerships that improve recruitment, retention and long-term success for career change teachers while strengthening outcomes for schools and pupils. 

This is a pivotal leadership role at the heart of Now Teach’s next phase of growth and impact. The postholder will play a central role in shaping how we work with MATs nationally and how career change teachers are recruited, supported and retained within schools serving disadvantaged communities.

You will also work closely with the Director of Network and Head of Impact to develop a school engagement, impact and advocacy strategy across the 500 schools where our 1,000-strong Now Teacher Network currently teach.

In this role you will……   

Lead the design, delivery and evolution of Now Teach’s MAT partnership strategy aimed at ensuring Now Teacher impact in schools. You will support teams to deliver on their agreed recruitment targets and network offer commitments , establishing and growing a portfolio of deeply engaged partners who get it right for their career change teachers.

You will create and maintain strategic relationships, act as a sector expert for growth opportunities, influence and negotiate at senior levels and demonstrate excellent communication skills. Strong judgement and relentless customer focus will be essential as you build customer loyalty and enhance MAT and school advocacy and ultimately, our impact. 

Key responsibilities 

Strategic Leadership  

• Lead the further development,  execution and continuous improvement of the charity’s MAT and School strategy   

• Feed your knowledge into decisions that will support us to increase our footprint in schools serving areas of greater socio-economic disadvantage 

• Use partnership insight and data to inform organisational strategy and decision-making 

• As a member of the extended leadership team, you will contribute to wider organisational planning, decision-making and strategic development 

Partner Development and Account Management 

• Identify and action external landscape opportunities leading on relationships with relevant sector partners 

• Build and manage a high-quality pipeline of prospective MAT partners who embed the Now Teach model successfully and champion its impact across the sector 

• Shape the development of CRM and partnership management systems that enable high-quality and scalable account management 

• Maintain robust partnership governance, ensuring compliance with contractual agreements and organisational standards 

• Design and deliver an approach for engaging existing partner schools to strengthen relationships and maximise Network impact. 

• Oversee a suite of messaging and materials that can be used to brief external audiences and pitch to potential partners supported by Now Teach Communications colleagues 

• Manage a lighter touch relationship rhythm with a wider set of training providers in our portfolio.

Cross-Organisational Delivery 

• Define and embed scalable partnership delivery models across recruitment and network teams to ensure successful delivery of agreed partnership models with up to 8 priority partners in year 1 growing to up to 15 over the next 3 years 

• Work with the Leadership team to implement required changes so that by 2030, 70% of new Now Teach recruits are placed with priority partners and experience an integrated Network offer achieving sector-leading satisfaction scores from Now Teachers and partner schools 

• Deliver on our ambition for 60% of all new Now Teachers to be teaching in schools serving areas of greater disadvantage by 2030 

 Business Development & External Influence 

• Secure partnership income targets, negotiate partnership contributions, and drive commercial sustainability, working closely with COO/Finance Manager on ongoing cost models. 

• Position Now Teach as a leading strategic partner for MATs seeking to recruit and retain high-quality career change teachers 

• Represent Now Teach externally across the education sector, building credibility and influence with MAT leaders, system partners and sector stakeholders 

• Maintain deep understanding of MAT priorities, workforce challenges and sector developments 

Impact, Evaluation & Continuous Improvement  

• Work closely with the Head of Impact to monitor and evaluate partnership work

• Identify insights and trends that support continuous improvement and work collaboratively across teams to iterate our future partnership models 

• Deliver and monitor data sharing agreements with priority partners working closely with our Data Manager and Head of Technology to ensure high quality and robust data sets

• Monitor and report on pipeline progress and established success metrics as part of the leadership team, course correcting as required 

PERSON SPECIFICATION 

Who you are (qualities/values) 

• You thrive when operating in ambiguity and can implement new approaches from the ground up 

• You enjoy being part of a small team where people work together to drive work forward  

• You are highly self-directed and comfortable leading complex workstreams independently

• You are credible operating with senior education leaders and understand the realities facing MATs and schools 

• You’re skilled at aligning colleagues (internally and externally) around a shared delivery plan 

• You’re committed to your own personal and professional development  

• You’re passionate about ensuring that schools and students benefit from the inspiring professional and life experience of career change teachers.  

What you’ll need to succeed in this role  

• Ability to think strategically and spot opportunities to maximise organisational impact 

• Proven track record of translating strategy into scalable operational delivery and measurable impact 

• Proven experience building and managing senior strategic partnerships, ideally within education, public sector or mission-driven organisations to achieve success metrics 

• Experience influencing senior stakeholders including CEOs, MAT executives or system leaders and shaping compelling propositions 

• Strong commercial acumen and negotiation capability

• A relentless focus on exceptional partner experience and reputation enhancement 

• Strong ability to lead through influence across cross-functional teams and external stakeholders

• A commitment to promoting equality, diversity, and inclusion. 

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every qualification. At Now Teach we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. 

WORKING AT NOW TEACH 

Our people join and stay because they value Now Teach’s flexibility, close-knit team culture and social purpose. 32% of employees at all levels of the organisation work part time and everyone works flexibly, with time off in lieu part of our standard working practices. We are a small, collaborative and supportive team of nearly 20 people. We are non-hierarchical, and we set clear expectations and celebrate the successes of teams and individuals.  

Our Vision 

Schools and students benefit from the inspiring professional and life experience of career change teachers. 

Our Values 

Now Teach has four core values which encompass how we work together to delivery our vision and mission: Drive impact through expertise; Focus on who matters most; Make change happen; and Build connections that amplify. 

Our culture and values are central to us encouraging and supporting people into teaching. Without our positive, honest, and flexible approach we wouldn’t be able to adapt to meet the needs of Now Teachers. We have been named as one of Escape the City’s Top 100 Employers in 2021 and 2022 and have been recognised as a Working Mums’ Top Employer and at the Working Dads Employer Awards. We have won awards for our Culture, Flexible Working and Excellence in Public Service.   

In return we offer you 

As well as flexible working and a great culture, we offer a wide range of benefits including 25 days annual leave per year (plus bank holidays), an additional 3 days for Christmas closure (25th Dec-1st January), a  pension scheme with a generous 11% employer contribution, enhanced parental leave policies, a rewards platform with employee discounts, access to an Employee Assistance Programme and an annual professional development budget for each employee. 

Working arrangements 

Full time/part time role, flexible working patterns possible. Now Teach are supported to work flexibly at co-working spaces or at home as needed with monthly working days in London. You will be required to cover your own travel expenses to London.

Application Process 

Please submit your CV and a cover letter (max. 2 pages for the cover letter)

Applications close on 15th June 

First stage interviews will take place on 24th June online 

Second stage interviews (if appropriate) will take place on 1st July in person at a location in London

Diversity, Equity & Inclusion 

Now Teach strives to be a workplace that is diverse, equitable and inclusive where we can ALL be ourselves. We encourage applications from people of all backgrounds, ethnicities, ages, gender identities, stages of life and those with hidden or visible disabilities.

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll endeavor to be as accommodating as possible. If you would like to discuss specific requirements, please contact us and ask to speak to the Operations Team.

All applicants must have an existing Right to Work in the UK. 

Safe Recruitment Procedure 

Now Teach are committed to safeguarding and promoting the welfare of children and young people.To meet this responsibility, we follow a rigorous selection process, and all successful candidates will be subject to a Basic Disclosure and Barring Service check. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employment Services in Merton.

Sounds great, what will I be doing?

You will support a caseload of 20 – 25 clients to find competitive and sustained employment. Around 20% of referrals will be to assist clients to remain in work if struggling, or return to work, if off sick. Employment Specialists will follow the 8 principles of IPS, adhere to the IPS Fidelity Scale and achieve monthly targets and KPIs
with the required administration and compliance.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring a strong understanding of the needs and experiences of people with mental health conditions, including those who may be disengaged from services, and experience providing effective mental health care and support. You will have a commitment to co-production, ensuring service users are actively involved in shaping services that meet their cultural and individual needs, and experience using feedback mechanisms to drive continuous improvement. Strong leadership and organisational skills are essential, including experience managing services within budget and promoting equality, diversity, and inclusion in all aspects of practice.

You will have excellent knowledge of mental health, housing, community care, health and safety, and welfare benefits legislation, with the ability to recognise deteriorating mental health and respond appropriately. Confident representing the organisation externally, you will be able to deliver presentations, develop promotional materials, and build positive relationships with partners and stakeholders. Strong IT skills are also essential, with the ability to produce accurate reports and support staff to maintain high standards of client record-keeping and data quality.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

About Help 

Help Counselling is well-established mental health charity. We believe everyone deserves access to quality mental health support, and have been providing affordable, short- and long-term talking therapies for over 50 years.

Whether clients are seeking relief from anxiety, stress, depression or other challenges, we are here to help. We offer counselling services to those over 18, both face-to-face in central and west London and online. Our approach is client-led and holistic with no reliance on algorithms for client allocation. Instead, we take care to achieve the best match possible between client and counsellor. 

We are a placement provider: providing training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP.

The work undertaken by trainee counsellors and psychotherapists is unpaid - they volunteer their time. This volunteer-driven model enables Help Counselling to fulfil its mission of offering affordable counselling services to those in need. 

We also cater for clients who prefer to engage with a qualified counsellor through our Help Counselling Plus service for quality therapy at a fraction of the cost of private practice fees. This service is typically delivered by newly qualified counsellors and provides a supported transition into private practice. 

We have a small, friendly staff team of 5, a diverse team of circa 100 trainee and qualified counsellors and a team of supervisors and assessors. We support around 200 clients at any time with weekly sessions. 

About the role 

The Clinical Assistant will support the Clinical Manager in the running of our counselling service. The role will primarily involve managing our trainee counsellor placements but extends to all aspects of the clinical service as required.  The role is advertised as 2-3 days per week, to be discussed. The role is primarily remote with requirement to attend occasional meetings and events in west and central London.

Role Responsibilities: 

• Manage the recruitment, onboarding and offboarding of suitable trainee counsellors for volunteer placements in accordance with agreed standards and controls and Help policies and procedures. To include candidate selection, interview, onboarding, induction and training. 

• Manage forecasting to ensure counsellor numbers satisfy client demand and consulting room availability.

• With support from the Administrator, ensure all records and reports are managed appropriately throughout the counsellor placement.

• Keep the Counsellors Online Hub up to date, liaising with Administrator and Clinical Manager as necessary. 

• In conjunction with Clinical Manager, provide clinical support and expertise to the Help CEO and team as required. 

• In conjunction with Clinical Manager, provide support to trainee counsellors throughout their placement as required. 

• Support Clinical Manager with client/counsellor allocations and reallocations as necessary. 

• Support Clinical Manager in managing consulting room bookings and sourcing alternative consulting rooms when required. 

• Support Clinical Manager in relation to client queries arising from assessments or generally. 

• Be the main point of contact for training organisations. Proactively develop and maintain relationships in conjunction with CEO. 

• Support CEO in developing and maintaining relationships with community networks and partners to include attendance at networking events and presentations as required. 

The above is not an exhaustive and you will be expected to perform different tasks in line with the overall business objectives and your skills/experience. 

Candidate profile: 

Please note the essential criteria and particularly the first three. Candidates will not be shortlisted if they cannot satisfy these. 

Essential:

• Counselling or Psychotherapy Qualification. 

• BACP or UKCP professional membership. 

• 3-5 years' post-qualification experience. 

• Excellent facilitation skills. 

• Strong task and time management.

• High standard of verbal and written communication skills. 

• Highly organised.

• Ability to provide challenging feedback to others, managing and responding professionally and appropriately to conflict and risk.  

• Interpersonal and influencing skills, especially the ability to engage with counsellors.

• Stakeholder management. 

• Adaptability. 

• Analytical and problem-solving skills 

• Good IT skills including knowledge of MS Office suite, CRM systems and common IT platforms. Ability to learn new systems quickly.  

Desirable: 

• Experience of working within a training environment within the same industry. 

• Prior experience of working in the charity sector. 

• Working understanding of HR-related policies and procedures including EDI and working with competency frameworks. 

• Location in or around West or Central London would be highly advantageous.