1,177 Relationship manager jobs

About Us

We are a high impact, specialist literacy charity supporting the children who need the most help to close their literacy gap. The attainment gap is now the widest it has been for a decade, and early, high quality literacy intervention is essential to give children from disadvantaged backgrounds the opportunity to make the most of their full potential.

Our specially recruited and trained tutors equip children with all the foundational literacy skills, not just reading but also comprehension, writing, listening and speaking. We achieve significant outcomes: children catch up to where they should be and grow in confidence and resilience, able to step ahead and engage with learning and life.

With a clear focus on our specialist literacy intervention work, the charity has doubled in size over recent years, and we are now planning for the next stage of our growth. Funding is key, and we are looking to appoint a Director of Funding Development to take our fundraising to the next level.

The Opportunity

This is a newly created senior management role reporting directly to the CEO. We see it as critical to our future fundraising success and to the overall development of the charity.

This is a role for a new business ‘seeker’: we need a commercially minded individual with a strong track record of securing new, significant funding opportunities; proactive and creative prospecting; building a credible pipeline; and setting and meeting ambitious targets.

As well as being able to confidently represent the charity and evidence significant relationship-building skills across all funding streams, the successful candidate will work purposefully and collaboratively with senior management colleagues and our Trustee Board, and will have line management responsibility for the fundraising team.

We are looking for someone who can become part of our longer-term fundraising vision on a permanent basis, helping to shape and deliver sustainable growth. We recognise, however, that the right person may be looking for an interim opportunity, therefore we are also open to a shorter-term appointment for a candidate who can deliver a significant, measurable impact in that time.

What You Will Do

• Develop and implement an overarching income generation strategy, setting ambitious annual and 3-year fundraising targets

• Deliver and convert new, significant funding opportunities across corporates, trusts and foundations, and high net worth individuals

• Build and proactively manage a realistic pipeline of potentially transformational funders

• Develop compelling bids and proposals that accurately reflect the charity’s core messaging and delivery priorities

• Provide strong direction and line management to other team members across all funding streams

• Work closely with the CEO on the development of a robust, long-term funding plan

• Effectively represent the charity at external events, meetings and conferences

What We Are Looking For

You will bring:

• Senior fundraising experience with a proven track record of securing significant, transformational funding, not necessarily from a charity background

• Experience across multiple funding streams, in particular high value trusts and foundations, corporates and major donors

• A proactive, creative and ambitious approach to prospect identification and relationship development

• Confident and effective communication skills, being able to represent the charity credibly at the highest levels

• Strong writing skills, with the ability to produce nuanced, compelling and tailored proposals

• Experience of line managing a fundraising team

• A collaborative and positive outlook, with the resilience to thrive in a growing organisation

An interest in education, literacy, and equality of opportunity is highly desirable, as is an existing network of high-level funder contacts.

How to Apply

To apply, please send a detailed CV and a covering letter of no more than 2 pages, explaining why you are interested in this role and how your experience meets the person specification.

We want to hear about your individual experience, judgement and communication style in your own words. We recognise the efficiencies AI tools can bring but please do not use generative AI to substantially develop your application.

The closing date for applications is 15th October 2026, however interviews will happen on a rolling basis therefore early applications are advised.

We are managing this recruitment process directly and do not require support from recruitment agencies or third-party suppliers. We kindly request that recruitment agencies do not contact us regarding this vacancy or submit candidate details on behalf of applicants.

The Children’s Literacy Charity is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). 

Thank you for taking the time to apply for this role. We aim to reply to all job applicants, however if we receive a very high number of applications then we may not be able to respond.  If you do not hear from us within two weeks of the closing date, then we regret to advise that this means that your application has not been selected to progress through to the next stage of our recruitment process. 

You will be joining our small, passionate NGO to facilitate our educational programmes focused on Political and Media Literacy, with a specific focus on Preventing and Countering Violent Extremism (PCVE). Reporting to the PCVE Lead and Head of Programmes, you will be tasked with facilitating workshops in a variety of settings, as well as contributing to the design of our resources and evaluation of projects. Delivery settings and audiences can vary from students at a college/school/ PRU, as well as frontline practitioners and community members. Based mainly in London, with occasional travel around the UK (all travel and expenses will be covered). The applicant needs to be confident, punctual and passionate about political and media literacy.

Location: London, with potential for some travel. 

Contract Duration: 

Starting ASAP and working full time until March 31st 2027, with possibility of extension or permanent role offer.

Key Responsibilities:

• Facilitation of workshops across a diverse range of settings and cohorts, but primarily with young people.
• Recruit, coordinate and support schools and teachers across the UK to take on our political and media literacy course, workshops and projects.
• Update and create resources around the topics of Political Literacy, Media Literacy and Counter-Extremism
• Establish and maintain effective relationships with teachers, councils, 3rd sector stakeholders through our CRM system.
• Travel nationally and/or internationally to deliver workshops as needed.
• Fulfil other duties as reasonably requested. 

Requirements:

• Experience in delivering workshops to young people and/or adults
• Experience in teaching and/or school settings
• Confidence
• Good speaking and writing skills
• An understanding of and interest in media & political literacy and/or counter-extremism (PCVE / REMVE)
• Ability to organise, prioritise and manage a diverse workload
• Although you will receive training on the job, it would be desirable to have a strong understanding of extremism and radicalisation, in particular, Islamist Extremism, Extreme Right Wing, and Fascination with Extreme Violence.

Benefits:

• Unlimited holidays (we have no cap on paid leave).
• Flexi work from home for up to 3 days per week.
• Work Abroad Schemes (WAS) available.
• Being part of an innovative, forward-thinking and engaged workforce.
• Small team, meaning you will be able to get involved in a number of different aspects of work.

The Role

This is a hands-on communications role sitting at the centre of a small, ambitious and growing charity.

The Communications Manager will take responsibility for planning, coordinating and delivering communications across Not A Phase. You will bring together communications from across our services, campaigns, fundraising, partnerships and events, ensuring that what we communicate is engaging, accessible, consistent and recognisably Not A Phase.

This is not simply a social media role. We are looking for someone who can see the bigger picture of the charity's communications while also being comfortable doing the work themselves - writing copy, developing campaigns, briefing creatives, producing content, updating the website, coordinating photography and filming, creating newsletters and making sure projects actually get delivered.

You will work closely with colleagues across the organisation to understand what is happening within our services and turn that activity into compelling communications for our community, supporters, partners, funders and the wider public.

You will also play an important role in protecting and developing the voice of Not A Phase: positive, confident, human, community-led and grounded in the lived experiences of trans+ people.

What We Offer

• 26 days annual leave + bank holidays (33 days total)

• Festive Period break (avg 7-10 working days)

• Flexible working hours

• Mostly remote working with in-person attendance for relevant events

• Travel expenses covered

Key Responsibilities

1. Strategy, Planning & Coordination

• Own and deliver an organisation-wide communications plan aligned with Not A Phase’s strategy and priorities.

• Maintain a forward calendar covering services, campaigns, events, partnerships, fundraising and key dates.

• Work across teams to identify opportunities, coordinate activity and ensure projects are supported from launch through to impact.

2. Content, Storytelling & Brand

• Lead on writing and editing clear, accessible content for web, email, campaigns, reports, fundraising, partnerships and organisational updates.

• Tell compelling stories that reflect the breadth of our work and celebrate trans+ community, creativity, achievement and joy.

• Protect and develop the Not A Phase brand, messaging and tone of voice, helping colleagues and partners communicate consistently.

3. Digital, Social & Campaigns

• Lead our digital and social media communications, representing our programmes, locations, communities and partnerships.

• Plan joined-up campaigns across social media, email, web and partner channels, including relevant LGBTQIA+ and diversity calendar moments.

• Keep our website and email communications current, grow audiences and use performance data to improve activity.

4. Content Capture & Creative Production

• Plan photography, video, testimonials and other content across services and events.

• Attend selected activities to capture or coordinate content, managing external creatives where needed.

• Maintain an organised asset library and ensure consent, safeguarding and privacy processes are followed.

5. Community Reach & Service Communications

• Clearly communicate our services, who they are for and how to access them.

• Develop targeted communications to increase participation and reach new and underrepresented audiences, including people outside major cities.

• Use feedback to make communications clearer, more accessible and effective.

6. Partnerships, Fundraising & Impact

• Support fundraising and partnership communications, clearly showing the value and impact of support.

• Create materials, stories and case studies using service data, feedback and testimonials.

• Work collaboratively with external partners on developing and promoting partnership communications.

• Help communicate organisational progress and strengthen relationships with supporters, funders and partners.

7. Media & Responsive Communications

• Support our external profile through press releases, statements, briefings, media relationships and spokesperson preparation.

• Work with the CEO and Senior Leadership Team on sensitive or fast-moving communications, using sound judgement and keeping responses grounded in our mission.

• Prepare appropriate messaging where public or reputational issues arise.

8. Insight & Improvement

• Monitor performance, set practical communications KPIs and report useful insight to the CEO and Senior Leadership Team.

• Use audience data to improve communications, systems and processes, while keeping up with relevant charity and digital communications practice.

Person Specification

Essential

• UK Based 

• Experience in a charity, community or purpose-led organisation.

• Excellent writing, editing and proofreading skills, with the ability to make complex information clear and engaging.

• Strong communications, marketing or content experience, including multi-channel campaigns.

• Strong digital and social media experience, including websites, email, audience growth and performance insight.

• Excellent organisation and project-management skills, with the ability to plan ahead and manage competing deadlines.

• A strong understanding of brand, tone of voice, accessibility and inclusive communications.

• Sound judgement when communicating about sensitive or contentious subjects.

• A collaborative approach, with the confidence to work independently and own projects from idea to delivery.

• Experience managing external creatives, freelancers or agencies.

• A hands-on approach and willingness to personally produce much of the charity’s communications.

Desirable

• Experience communicating with LGBTQIA+ communities and an understanding of issues affecting trans+ and gender-diverse people in the UK.

• Media relations or PR experience.

• Experience producing or commissioning photography and video.

• Experience supporting fundraising, partnerships or impact communications.

• Experience managing staff, freelancers or volunteers.

The Person

We are a small team delivering a growing UK-wide programme, so we need someone comfortable taking ownership.

The role is varied: you might plan a national campaign, update a Trans+Connect webpage, coordinate content at a Misfits session or prepare communications for a new partnership.

You will spot strong stories across the charity and turn them into effective communications.

You will understand that good communications are about reaching the right people, telling meaningful stories, building trust and demonstrating impact.

You will bring structure and forward planning while retaining the personality, creativity and community-led approach that makes Not A Phase distinctive.

What You'll Help Us Achieve

Over the next five years, Not A Phase aims to deepen its impact and reach more trans+ adults across the UK.

• Reach more trans+ people who could benefit from our services.

• Tell our story and demonstrate impact.

• Strengthen relationships with supporters, funders and partners.

• Grow national recognition of Not A Phase.

• Improve communications across the organisation.

• Celebrate trans+ diversity, creativity and achievement.

• Ensure our work is seen, understood and valued.

Please be aware that we use AI detection software will not be moving ahead with applcations or CV's that are written by AI.

Trusts and Grants Manager

Little Flowers Club

Salary: £35,000-£42,000 pro rata for 2/3 days per week
Location: Remote
Reporting to: CEO/ Founder

Every child deserves to feel safe, valued and capable of growth, whatever their starting point. That's the belief Little Flowers Club was built on.

We're a not-for-profit providing trauma-informed support for children and young people with SEN and complex, overlapping needs, through our Alternative Provision service in schools and settings across Gloucestershire, and our Stay & Play holiday clubs, giving SEN children a safe, sensory-friendly space during school closures.

Now we're looking for a Trusts and Grants Manager to secure the funding that makes this work possible.

The role

This is a brand-new, standalone fundraising role, and a genuinely flexible one. You'll own the trusts, foundations and statutory funding pipeline from end to end: spotting the right opportunities, writing applications that land, and keeping funders close so they come back again.

You'll work directly with our CEO to shape an income strategy built on trusts, grants and statutory funds, with real scope to make your mark from day one.

It's an ideal fit if you're an experienced freelance or part-time fundraiser looking for a role with genuine autonomy and immediate impact.

What you'll do

• Build and manage a trusts and grants pipeline, keeping applications and reports on track
• Research funders that align with our services and strategic goals
• Assess eligibility and funding guidelines to prioritise the strongest opportunities
• Write compelling applications, proposals and reports that bring our impact to life
• Keep clean records of applications, outcomes and reporting deadlines
• Track funding performance against targets, flagging gaps early
• Steward funder relationships to build long-term, repeat support
• Work with the team to pull together impact data, case studies and programme detail for bids

What you'll bring

• A proven track record of winning five- and six-figure grants from trusts, foundations and/or statutory funders
• Strong bid writing and reporting skills
• The organisation to manage multiple deadlines independently
• Confident written and verbal communication
• Relationship-building skills that put funders at ease
• A good head for budgets and project finances
• Comfort with Microsoft Office and fundraising CRMs
• The self-motivation to work independently in a small team

Nice to have: experience fundraising for SEN, youth or community services; CRM implementation experience; knowledge of Gloucestershire's funding landscape.

How to apply

Charity People is managing this recruitment for Little Flowers Club. Send your CV and a cover letter setting out why you're right for the role to Philippa Randle.

Closing date: midday, Thursday 1 October

Interviews: online, week commencing 5 October

We can't wait to hear from you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Purpose of the role 

The Literacy Pirates is an educational charity working across the UK to develop the literacy, confidence and perseverance of children who are falling behind in school and have fewer opportunities in their personal lives. We offer in-person and online literacy programmes that support children to meet age-related expectations in reading and writing, succeed in school, and thrive beyond the classroom. 

Literacy Pirates is at an incredibly exciting point in its 15-year journey, as we embark on year two of our five-year national expansion plan, with a target to quadruple the number of young people we support over the next four years and double our fundraised income.

About the Fundraising & Communications Department 

The Corporate Partnerships Manager reports to the Head of Development and is part of the broader fundraising and communications team along with the Trusts & Foundation Manager and Communications Manager.

Corporate partnerships revenue accounts for 40% of our fundraised income and is a key strategic target for growth. The Corporate Partnerships Manager role is therefore critical to achieving our national expansion ambitions.

This role is office-based in London, with the option to work from remotely two days a week. 

Key Purpose 

• To manage, renew and deepen existing corporate partnerships. 

• To generate additional revenue through identifying new business and income growth opportunities. 

Duties and Responsibilities 

• To manage a portfolio of existing corporate partnerships, building excellent relationships with all levels of stakeholders in order to renew and grow partnerships. 

• Secure new fundraising income through developing and managing a portfolio of prospects; and by demonstrating effective networking and relationship development approaches. 

• To manage and deliver standalone corporate volunteering days, projects and event; building strong relationships with clients and participants in order to develop deeper partnerships. 

• Design and develop new corporate volunteering events and manage special annual events, such as the Hackney Half Marathon fundraiser 

• Oversea the individual giving tracking and donor engagement process, supervising and providing guidance on process improvements. 

• Research and identify corporate foundations to apply to, writing and submitting compelling proposals.  

• Draft and submit engaging written progress reports to corporate partners and foundations. 

• Be a strong advocate for team and department objectives, looking for new fundraising opportunities and working effectively with colleagues outside of the fundraising team. 

• Manage and monitor agreed partnership income and associated expenditure to ensure ROI and cost effectiveness across all relationships. 

General 

• A commitment to high standards of service delivery and customer care 

• Regularly monitor and update all financial and KPI data on departmental reporting documents 

• Participate actively in regular departmental meetings and support colleagues on broader fundraising and communications work.  

Person Specification 

• Minimum 3 years-experience of managing and developing corporate partnership relationships in a charity fundraising department 

• Ability to effectively manage external partner meetings, taking a confident and proactive approach, being responsive and accountable and looking for opportunities to deepen relationships 

• A confident and enthusiastic networker, always looking to develop new relationships, with an enterprising approach to corporate fundraising 

• Interest in, and enthusiasm to, identify and develop new corporate fundraising strategies and initiatives.

• Proven track record of securing income and managing partnerships and sponsorships within a target driven environment 

• Experience of delivering events, both standalone and as a part of a wider partnership. 

• Knowledge of effective individual giving processes and donor engagement approaches.  

• Good organisational skills, excellent task management and follow up, and demonstrating the ability to set and manage conflicting priorities 

• Excellent writing skills and experience of developing written funding proposals.  

• Commercial awareness with knowledge of a range of commercial and business sectors 

• Proficiency in the use of MS Office, particularly Word, Excel, Outlook and PowerPoint 

• Knowledge of fundraising database e.g. Salesforce or similar 

• An interest in children's literacy and passionate about addressing poverty and inequality 

• Self-starter, able to work proactively and intuitively 

Salary: £40,000 - 42,000 (incl. London Weighting)

Contract: Full time, permanent

Location: London based, three days in the office, with the option to work remotely two days.

AllChild is a charity pioneering a new way of working with children and young people at the tipping point of need. Through our two-year, in-school Impact Programme, dedicated Link Workers build trusted relationships and bring together personalised support from families, schools and communities before problems escalate, helping children and young people progress socially, emotionally and academically and flourish in school and beyond.

We are seeking a Monitoring & Evaluation Manager to shape how we monitor performance, evaluate our two-year Impact Programme and use evidence to improve support for children and young people.

The Monitoring & Evaluation Manager will play a key role in strengthening AllChild’s approach to monitoring and evaluation, ensuring we generate robust evidence about programme implementation and outcomes and use it to improve our work. Reporting to the Head of Monitoring & Evaluation, they will oversee core M&E activity and support programme performance management, organisational decision-making and external reporting. They will work closely with Programme Design, Delivery, Systems and colleagues across AllChild.

We are looking for someone with strong analytical skills, excellent project management and communication, and a clear understanding of what robust, high-quality monitoring and evaluation requires. They will be confident working with complex data and solving problems, translating M&E requirements into effective systems and reporting tools, and communicating findings clearly and accurately, including what the evidence can and cannot tell us. They will line manage the M&E Officer and help build a strong M&E function that enables AllChild to understand, improve and demonstrate its impact.

For further information and to apply, please download the job pack and visit our dedicated recruitment page via the link below.

Closing date: 6 October 2026.

We reserve the right to close this vacancy early if sufficient applications are received, so early application is encouraged.

We recognise that candidates may use AI tools to support research and check grammar. However, we ask that all supporting statements and application responses reflect your own thoughts and experiences. Over-reliance on AI may limit our ability to assess your individual skills, critical thinking, and personal approach, which are important parts of our selection process. 

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

Following an exciting period of growth, CoppaFeel! is looking for a dedicated and enthusiastic Finance Manager to join our expanding team. This is a fantastic opportunity for a solutions focused individual looking to continue their career in charity finance, both Financial Accounting and Management Accounting, and play a key role in supporting the smooth running of our financial operations.

You’ll be working closely with our Head of Finance & Contracts to help manage CoppaFeel!’s day-to-day finances and contribute to a range of essential finance functions. As part of a newly developed finance team, you’ll have the chance to make a real impact as we shape our systems and processes to support our continued growth.

We’re looking for someone with experience of line management within a finance role, ideally within a small team or charity environment. You’ll need to be confident using accounting software (we use Xero), have strong Excel skills, and be comfortable working independently. Most importantly, you’ll be proactive, detail-oriented, and eager to contribute to the success of our mission.

You will sit within the CoppaFeel! Finance Team. This role is a hybrid role with a minimum of 2 days in the office per week.

Duties & Responsibilities

Financial Accounting & Operations

• Oversee cashflow, month-end processes, reconciliations, journals, payroll, VAT, Gift Aid and grant income.

• Manage the day-to-day finance function, including queries and bank payments.

• Maintain effective financial policies, controls and processes to mitigate financial risk and promote best practice.

Management Accounting

• Checking and finalising of budget holder monthly reports and other internal financial reports.

• Finance business partnering delegated budget holders (managers).

• Lead quarterly Forecasting process & support on annual budget setting.

Stakeholder Management

• Support Auditors and provide required financial information.

• Line manage finance officer and assistant.

• Work with external finance agencies to ensure a smooth handover of day-to-day processes.

Procurement & Projects

• Supporting in value for money costings and ROI’s.

• Work with People team to check Freelance contracts.

• Work closely with the Operations Team and others on cross-organisational projects.

• Undertake any other reasonable duties or responsibilities as required by the Charity, in line with the needs of the organisation.

Skills, Knowledge, & Personal Attributes

Essential

• Qualified Accountant or qualified by experience

• Strong relationship building and communication skills and the ability to engage with a range of people within the organisation

• Have good working knowledge of reporting requirements and UK charity regulations experience including SORP

• Have experience driving change and improving processes.

• Experience in managing a Finance team

• Intermediate to advanced excel skills (pivot tables, sumifs, vlookups etc)

• Proactive and able to use own initiative to be solutions focused

• Ability to identify financial risks and maintain effective controls

• Excellent attention to detail and accuracy

• Ability to analyse financial information and provide clear, practical advice

Desirable

• Experience using Xero

• Experience using Power Query

Application information

Applications will close at the end of the day on Thursday 1st October, however pre-assessment Excel tests will be conducted throughout the application period.

First Interviews will be held week commencing 12th October.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday.

• Employee Assistance Programme

• Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox.

• Access to Self Space training and 1:1 therapy

• Core working hours of 10am to 4pm

• Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies

All annual leave and benefits are pro-rata'd for part time employees.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We want our recruitment process to be inclusive, accessible and fair for everyone. As a Disability Confident Employer, we actively encourage applications from disabled people and are committed to providing reasonable adjustments throughout the recruitment process. Disabled applicants who meet the minimum essential criteria for the role will normally be offered an interview. In some high-volume recruitment processes, we may limit interviews to candidates whose applications most closely meet the role requirements.

Supported Housing Services Manager

Location: Luton, Bedfordshire
Salary: £40,000 - £42,000
Permanent | Full-time

We are working with a well-established not-for-profit housing association to recruit a Hostel Services Manager to lead the effective delivery and development of its supported accommodation services across Luton.

This is a key management position with responsibility for ensuring customers receive safe, secure and high-quality accommodation alongside effective, person-centred support.

The Opportunity

This is an excellent opportunity for an experienced Hostel Services Manager, Supported Housing Manager or Housing Services Manager to take ownership of a key service, lead a dedicated team and help shape the future delivery of supported accommodation.If you are looking for a role where you can make a genuine difference to customers while driving operational performance and service improvement, we would be keen to hear from you.

The Role

As Supported Housing Services Manager, you will:

• Lead, manage and develop a team of Team Leaders, Coordinators and Support Coaches.
• Have overall oversight of the safe, secure and effective management of supported accommodation.
• Promote a trauma-informed and psychologically informed approach across the service.
• Set clear objectives and performance measures, driving accountability and continuous improvement.
• Monitor key performance indicators including voids, rent collection, arrears, customer satisfaction and tenancy sustainment.
• Ensure safeguarding concerns, complaints and operational risks are managed effectively.
• Maintain high standards of housing management, support delivery, record keeping and internal auditing.
• Work closely with Finance, Property and Housing teams to ensure effective management of income, repairs, compliance and voids.
• Build strong relationships with local authorities, community organisations, partner agencies and external stakeholders.
• Identify opportunities for grants, tenders and service development, supporting bids and submissions where appropriate.
• Ensure services comply with relevant legislation, regulation, policies and best practice.
• Take accountability for service budgets, income management and financial performance.
• Produce regular performance reports, identifying areas for improvement and taking appropriate action.
• Contribute to the wider Homes with Support strategy and organisational objectives.

About You

We are looking for an experienced housing or supported housing professional with:

• Experience managing supported housing, hostel or similar services.
• Proven experience of leading, motivating and developing teams.
• Strong knowledge of housing management, tenancy sustainment and safeguarding.
• Experience managing budgets, KPIs, performance and operational risk.
• A good understanding of relevant housing legislation, regulation and best practice.
• Experience working with local authorities and external support agencies.
• Excellent written and verbal communication skills.
• A proactive, organised and solutions-focused approach.
• Resilience and the ability to manage complex and challenging situations.
• A genuine commitment to delivering excellent customer service and positive outcomes.

Apply

If you're an ambitious housing profesisonal looking to make a lasting impact within a values-driven housing association, we'd love to hear from you.
For a confidential discussion and further information, please contact [email protected]

The Assist Team Manager is responsible for the end-to-end delivery of operational advice service contracts managed by Auriga and is responsible for effectively managing individual and team performance.

Responsibilities: 

• Management: You will line manage a team of direct reports, including setting clear objectives aligned to corporate strategy, conducting performance reviews, dealing with HR issues, providing support, coaching and technical supervision.Identify training needs and provide opportunities for team members to develop their skills and knowledge 

• Performance monitoring: Drive your teams individual and overall performance through monitoring, training, coaching and where needed the implementation of performance improvement plans.

• Resource Planning: Optimising resources in the Assist team, to ensure high quality, efficient and a cost-effective service. Effectively forecast the required FTE to achieve contractual requirements and assign tasks and monitor to ensure completed in a timely manner.

• Culture: Create a positive and engaging work environment that motivates team members to perform at their best 

• Contract Management: Contract delivery and onboarding of advice service contracts held by Assist, ensuring SLA’s and KPI’s are achieved. To include stakeholder management and regular reporting on performance; 

• Process Improvement and innovation: Identify and implement continuous improvements to process to ensure we are effective and efficient in our operations, to improve the customer journey of our beneficiaries, and to better achieve business objectives.
  
  Requirements: 

• At least two years’ experience of managing people, preferably within an advice sector setting, and be able to demonstrate a proven track record of success

• Experience of delivering outstanding customer service and process improvement, and be able to demonstrate the impact that you have achieved

• Demonstrable experience of managing teams remotely, using technology to support 

• Ability to demonstrate your leadership skills, and ability to motivate and manage the performance of your team, encourage them to achieve their full potential

• Excellent communication skills both verbal and written and be able to use your communication skills to create healthy relationships with your team and others. 

• The ability to work under pressure, manage and plan own workload and plan the workload of your team 

• Experience of managing contract performance and achieving excellent performance against SLA’s and KPI’s, be able to identify and react to any areas of concern and address 

• A good working knowledge of welfare rights and debt advice practices 

You will use a wide range of commercial and interpersonal skills to develop the way our services support children, young people and families.

The core area of your work will be working with teams of Barnardo's colleagues to produce compelling proposals to commissioners and partners in Scotland and Northern Ireland. As such, you'll be able to demonstrate:

• Strong organisational skills
• Meticulous attention to detail
• The ability to elicit and articulate great ideas
• Strong written and spoken communication

You will need to be a good writer, communicating ideas effectively on paper with an ability to analyse large volumes of information to develop clear and compelling responses to tenders. It is critical that you can build strong relationships with internal and external stakeholders to support the development of proposals and service design.

You will manage all aspects of proposals and tenders, leading the development and delivery of bids, working to deadlines, ensuring that we present strong business cases and bids that underpin successful outcomes. In addition, there will be the opportunity to help us develop new services and innovations in priority growth areas, monitor market intelligence, assess commercial and contract risks and work alongside operational colleagues in Children's Services.

Your project management skills may have been developed in any sector, and may need further development, but your commitment to the work we do will be demonstrated by your enthusiasm and ability to learn. In Business Development we are a supportive team, with stimulating and challenging work and extensive opportunities to learn and to help Barnardo's transform the lives of the UK's most vulnerable children.

These roles will operate on a 'Work from Anywhere' basis, meaning that you can work both from home and/or from an office 'hub' that's nearest to where you live. Some travel across Scotland and Northern Ireland may be required.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

• Manage funding calls from application to award and grant closure.
• Act as the main contact for applicants and award holders.
• Coordinate peer review, panel meetings and selection processes.
• Prepare funding documentation, award letters and reports.
• Maintain accurate records, data and performance information.
• Contribute to continuous improvement and inclusive grant-making practices.

• Experience of Grants or Research Funding.
• Proficient in coordinating peer reviews and committee secretariat.
• Confident with producing funding documentation and reports.
• Excellent communication and stakeholder management skills.
• Strong organisational skills and attention to detail.
• Confidence working with data and administrative processes.
• The ability to manage multiple priorities and work collaboratively.

Are you an experienced and highly organised professional who enjoys making sure an organisation runs smoothly and wants to make a real difference?

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training and domestic abuse programmes across Birmingham, the Black Country and the wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants and partnerships.

We are looking for an Administration and Operations Manager to lead and strengthen the day to day operations that underpin our services and help us prepare for our next phase of development. Working closely with the CEO and service managers, you will oversee the running of the organisation across our two main premises and other community venues, as well as manage the administration and appointments functions. This role provides the operational support to our service delivery, ensuring that processes, resources and systems are well organised and focused on quality, sustainability and a positive user experience.

We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country and surrounding areas. This new role is central to these plans.

Initially, the role will be hands-on, with responsibility for recruiting and training additional administrative staff, fully opening our main premises and moving to a hybrid model of online and face-to-face counselling. You will also support the implementation of new online appointment and case management systems as well as updated policies and procedures.

As we grow there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team and help us meet the increasing need for our services.

Based at our Birmingham office, you will be supported by a small administration team that will grow. This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

• Oversee the day-to-day operational running of the Birmingham and Wolverhampton centres and community venues.
• Lead and manage the administration team, including recruitment, training and volunteer coordination.
• Manage appointments, service utilisation, waiting times and payments.
• Streamline processes and systems to improve efficiency, consistency and client experience.
• Support the implementation of new technology, online appointments and case management systems.
• Ensure premises are safe, functional, welcoming and fit-for-purpose.
• Monitor service activity, performance, budgets and KPIs, providing clear reports for management and funders.
• Promote a positive, inclusive and supportive workplace culture.
• Work closely with service managers and the CEO to ensure operational activity supports organisational priorities.
• Oversee HR systems and administration.
• Ensure compliance with HR, health and safety and organisational policies.

What we’re looking for

• Proven experience in administration and operational management, ideally in the third sector, health or community services.
• Significant administrative experience, including the use of databases and case management systems.
• Experience monitoring activity, performance, budgets and KPIs, with the ability to use information to inform decisions.
• Experience developing and embedding effective processes and systems.
• Confidence in implementing new technologies and supporting teams through change.
• Experience overseeing premises and creating safe, fit-for-purpose and welcoming environments.
• Understanding of the client journey and accessibility, with experience improving service utilisation and engagement.
• HR and health and safety knowledge, with experience supporting staff wellbeing and compliance.
• Strong leadership, communication and relationship-building skills, with a commitment to inclusion and equity.
• A practical, proactive and solutions-focused approach, with the ability to balance strategic thinking with hands-on delivery.

Why join Kapella?

• Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
• Be part of a passionate, supportive and values-driven team.
• Have a significant opportunity to shape operational processes and develop into a senior leadership role.
• Benefit from ongoing development, 25 days’ annual leave, professional development opportunities, a 5% employer contribution pension scheme and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Closing date: 27 September 2026

Location: Birmingham office, with travel to Wolverhampton and other community venues
Hours: Full-time, 37.5 hours per week

We are looking for a strategic, innovative and compassionate Operations Manager to lead the development and delivery of emotional support groups, therapeutic groupwork programmes and co-production activity within our Safe Horizons London Domestic Abuse Partnership.

This is an exciting opportunity to shape survivor-centred services across London, ensuring domestic abuse survivors can access high-quality, trauma-informed support that reflects their diverse needs, experiences and cultural contexts. Working alongside twelve specialist partner organisations, you will help create and deliver innovative recovery-focused support that empowers survivors to rebuild confidence, improve wellbeing and move forward after abuse.

You will champion co-production, ensuring survivor voices remain at the heart of service development, while driving excellence, collaboration and continuous improvement across the partnership

This role is full-time and based across London with hybrid working arrangements. We offer flexible hybrid working, with a minimum expectation of one day per week in the office, balancing flexibility with opportunities to collaborate with colleagues and partners. Travel may be required across London boroughs, with occasional travel across England and Wales to attend meetings, learning events and partnership forums.

What We Offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Pathways and Employability Manager

We are seeking an inspiring Pathways and Employability Manager to help young people build confidence, overcome barriers and take positive steps towards their future.

Position: Pathways and Employability Manager
Location: White City, West London
Salary: £36,421 per annum
Hours: Full-time, 37.5 hours per week, including evenings and weekends
Contract: Permanent
Closing Date: Applications will be reviewed on an ongoing basis and the vacancy will close once an appointment is made

About the Role

This is a rewarding opportunity to design and lead an engaging year-round pathways and employability programme for young people aged 11 to 19, and up to 25 for those with additional needs.

You will work directly with young people, helping them identify their strengths, explore their aspirations and access meaningful education, training, employment opportunities and life goals. You will spend at  least 50% of your time will be spent delivering sessions, mentoring young people and encouraging their participation. The rest of the time, you'll be opening doors building relationships with schools, colleges, community organisations and, alongside our Corporate Partnerships Manager.

Key responsibilities include:

• Designing and delivering workshops, projects and activities that develop employability and transferable skills
• Providing one-to-one mentoring and targeted support
• Helping young people overcome barriers and access appropriate progression routes
• Building partnerships with schools, colleges, community organisations, employers and corporate partners
• Developing inclusive programmes shaped by the needs and interests of young people
• Line managing a part-time employability youth worker and overseeing volunteers
• Monitoring participation, progression and programme outcomes
• Producing reports, case studies and impact information
• Acting as a senior safeguarding practitioner, with training provided

About You

You will have experience delivering activities, programmes or workshops to young people aged 13 to 19, along with experience of employability, careers or progression-focused work.

You will also bring:

• The ability to build trusted relationships with young people from diverse backgrounds
• An understanding of the barriers young people may face
• Confidence facilitating both small and large groups
• Experience building relationships with external partners and stakeholders
• Excellent communication, organisation and administrative skills
• Strong IT skills and confidence using monitoring and reporting systems
• A proactive, flexible approach and a strong commitment to safeguarding

Experience working with employers or corporate partners and knowledge of local education, employment and training pathways would be advantageous.

About the Organisation

You will join a vibrant youth charity providing a safe, welcoming and inspiring space for young people across West London. Open seven days a week outside school hours, the organisation offers sports, arts, wellbeing support and employability programmes designed to help young people discover their potential.

Benefits include 33 days’ annual leave inclusive of bank holidays, enhanced maternity & paternity leave, Birthday leave, free gym access, a workplace pension and training and development opportunities.

This position requires regular evening and weekend work and is subject to an Enhanced DBS check.

Other roles you may have experience of could include Employability Programme Manager, Careers and Progression Manager, Youth Employability Manager, Skills and Pathways Manager, Youth Programme Manager, Careers Adviser or Employment and Training Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.