Relationship manager jobs

Are you passionate about creating positive opportunities for children and young people? Do you enjoy organising activities, building partnerships and helping families access the support they need?

Refugee Action Kingston (RAK) is seeking a dedicated and highly organised Youth Activities and Enrichment Coordinator to join our award-winning Bright Futures Children and Young People's Programme.

In this rewarding role, you will plan and coordinate engaging and inclusive educational, recreational and enrichment activities that help refugee and asylum-seeking children and young people build confidence, develop skills, improve wellbeing and feel connected to their local community.

Location: We have offices in Kingston Upon Thames, greater London.

Hours: 14 hours per week – 2 days a week* (including paid half-hour lunch break).

Salary:  £12,740 (FTE £31,850) for 2 years.

Leave: 26 days per annum Pro Rata plus bank holidays.

Starting Date October 2026.

Responsible to Head of Services/Family Support and Supplementary School Manager.

*The peak activity periods for this role happen during school half-terms, which means extra hours will be required during these times. In return, we offer full flexibility with Time Off in Lieu (TOIL), allowing you to reclaim your time outside of busy half-term periods. Afterschool club is currently on Wednesdays and you will be expected to attend in person until 6pm. 

Purpose of the Role

The Youth Activities and Enrichment Coordinator will play a key role in planning, coordinating, delivering and monitoring educational, recreational and enrichment activities as part of our award-winning Bright Futures Children’s and Young People’s Programme. Working closely with the Head of Services/Family Support and Supplementary School Manager, Primary Teacher, external partners and volunteers, the post holder will ensure the provision of engaging, inclusive and memorable opportunities. In addition, they will support the delivery of RAK Bright Futures After School Club and Supplementary School and contribute to education-related casework for children and young people and monitoring and evaluation of all above activity.

All staff are expected to adhere to the Equal Opportunities Policy of RAK at all times.

Refugee Action Kingston (RAK) is a well-established charity dedicated to supporting refugees and people seeking asylum from anywhere in the world who find themselves in the Royal Borough of Kingston and neighbouring boroughs. Since its foundation in 1991, RAK has been the main provider of direct services to refugees and people seeking asylum as well as promoting refugee rights.

RAK aims to support refugees through the process from their initial reception in the borough through to final integration into the local community in order to enable them to live a fulfilling life and become accepted and active participants in our local communities.  We achieve this by accomplishing a variety of outcomes for refugee and asylum-seeking families through delivering a holistic service including advice, information, counselling, education, training, and assistance to access mainstream services and employment opportunities to help them rebuild their lives.

What we can offer you

· Work in a highly respected organisation punching above its weight – providing quality support to around 1300 individuals and families a year.

· A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards.

· Flexible working.

· A committed community in South West London that supports RAK through volunteering, sharing information about our work, and donations.

· Generous annual leave.

· Paid 30 minute lunch break if working 6 or more hours per day.

Our values 

• Empathy: we put ourselves in the shoes of those we work with. 

• Enterprise: we are innovative and resourceful in our approach to supporting refugees and people seeking asylum. 

• Empowerment: we strive to empower our clients, helping them achieve their aspirations. 

Key Responsibilities

• Research, plan and coordinate holiday activities, trips and workshops that promote learning, wellbeing, community engagement and social inclusion.
• Develop and maintain relationships with activity providers, venues, schools, community organisations, cultural institutions and other partners to secure and coordinate activities, trips and enrichment opportunities.
• Manage invitations and registrations. Communicate with families regarding activities, permissions, travel arrangements and other relevant information.
• Organise the provision of lunches and refreshments through partnerships with local organisations and suppliers. Ensuring compliance with relevant food hygiene standards.
• Track project expenditure, process invoices, reconcile activity-related expenses, and maintain accurate budget records.
• Maintain records of attendance and activities. Administer questionnaires to monitor outcomes and obtain feedback to support evaluation and project reporting requirements.
• Take photos and prepare short commentary for social media whilst prioritising online safety of children and young people and ensuring all necessary permissions are in place.
• Deal sensitively with children, young people and families, identifying needs and making referrals to appropriate RAK services, external organisations and community opportunities. 
• Keep up to date with local community activities and services and ensure youth activities notice boards are regularly updated.
• Promote the welfare and safety of children and young people at all times.
• Adhere to RAK’s safeguarding policies and procedures.
• Conduct appropriate risk assessments and ensure health and safety requirements are met for activities and trips.
• Ensure compliance with data protection and confidentiality requirements.

Support Duties

• Support the delivery of RAK’s After School Club and Supplementary School programmes.
• Provide support to the Head of Services/ Family Support and Supplementary School Manager and Primary Teacher with education-related enquiries and casework.
• Support and work alongside volunteers involved in the delivery of Bright Futures.
• Ensure client details and case records are accurate, confidential and recorded on the RAK database and other relevant platforms.

Other duties and shared responsibilities

• Attend team meetings, training and other activities required to support the successful delivery of the programme.
• Represent RAK professionally with partners, stakeholders and the wider community.
• Undertake any other duties reasonably required by the Head of Services/Family Support and Supplementary School Manager that are consistent with the nature of the role.
• Undertake other duties such as implementing cleanliness procedures, and assisting in fire practices.
• Implement Refugee Action Kingston’s Equal Opportunities, Confidentiality, Health and Safety and other policies in all areas of work.

Please note the duties outlined in this Job Description may be reviewed and amended from time to time.

Person specification

•  Experience of organising activity and enrichment programmes and events for children and young people.
•  Experience of working with children and young people at risk of violence or exploitation.
•  Experience of managing administrative processes and maintaining accurate records.
•  Experience of monitoring budgets and handling financial administration.
•  Experience of working with volunteers.
•  Digital proficiency – experience of working with database systems, Microsoft 365, Canva.
•  Understanding of equality, diversity and inclusion.
•  Strong communication and interpersonal skills.
•  Ability to work effectively both independently and as part of a team.
• Ability to build positive relationships with children, young people, families and partner organisations.
• Ability and willingness to work flexibly.
• Available to work during school half term holidays.
• A commitment to the aims and objectives of Refugee Action Kingston and an understanding of the challenges faced by people seeking asylum and refugees in the UK.

Desirable criteria

• Spoken competency in one or more key client language groups.
• Lived or learned experience of the challenges faced by children and young people affected by displacement, disruption to education, youth violence or exploitation.

Our workplace

We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought. Our values are clearly set out in our strategy RAK Strategy 2023-28 which is available on our website.

RAK is an equal opportunities employer. We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities.

Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.

RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Disclosure and Barring Service (DBS) and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.

Interviews will take place w/c 21 September 2026.

About Spear Hammersmith and Fulham

Spear is working in partnership with St Paul’s Hammersmith to deliver the Spear Programme in Hammersmith and Fulham!

At St Paul’s Hammersmith, their vision is to see the church alive, encountering God and awakening cities. Following the call of Jesus to love their neighbour, they want to serve the needs of their local community, creating connection and developing places of safety, strength, and belonging.

The Spear Programme is delivered in Spear Hammersmith and Fulham which offers young people professionally recognised coaching, for free, to support them into sustainable work or education. They leave Spear equipped to thrive in work and life. 

Key Information:

• Salary: from £29,000
• Full-time, Maternity Cover - Monday to Friday
• 25 days annual leave (including Christmas gift days) plus bank holidays
• Closing date: Monday 17th August (we interview on a rolling basis and may close the role early if we find the right candidate)

For more information please read through our Job Specification and Work with us pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• An active Christian, dedicated to representing the values and ethos of Spear and St Paul's Hammersmith
• You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further.
• You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing.
• Effective interpersonal skills and high emotional intelligence with a sense of humour and fun.
• You are great at building relationships, with solid communication skills.
• Good administrative and organisational skills, working well under pressure with the ability to prioritise workload.

Hours: 4 days per week (30 hours) between 9.00am and 5.00pm

Clolsing date:  Tuesday 30th June at 11pm

Interview date: Friday 10th July

Salary: £48,000 p/a pro rata 

Contract: 1 year fixed term (covering a maternity leave position)

The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:

• Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice

• Employer pension contribution of 5%

• Generous annual leave allowance and paid sick leave

• Cycle to work scheme

• Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice

Therapeutic Management

• To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.

• To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.

• To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.

• To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.

• To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.

• To develop and improve the charity’s therapeutic services, including any expansion of the services.

• To manage therapeutic recruitment, inductions and training.

• To hold monthly staff meetings and service team meetings when needed.

• To oversee the individual and group supervision arrangements and reporting for all staff. 

• To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.

• To support the charity’s quality assurance and development of its services through monitoring  and responding to client feedback and outcomes data.

• To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience. 

• To manage any complaints raised by clients. 

Leadership

• To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.

• To strategically plan and develop the therapeutic services of the charity.

• To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.

• To build and maintain a positive working relationship with the Board of Trustees.

• To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. 

• To assist in promoting the charity by attending all relevant meetings directly connected with your work.

• To undertake any other duties appropriate to the needs of the charity.

Client Work

• To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. 

• To maintain confidential and accurate counselling notes of all sessions.

• To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).

• To attend monthly one-to-one line management meetings.

• To work to the British Association of Counselling and Psychotherapy ethical guidelines.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.

Please see attached job description for full details. 

Job Title: Project Officer (Nourish Secondaries)

Salary: £31,500 FTE

Position Type: Paid/Full time

Contract: Fixed term for two years (until September 2028)

Reports to: Head of Nourish

Based at: School Food Matters, Blackfriars Settlement, 9 Rushworth Street, London. SE1 0RB with travel to schools across London

Working Hours: 5 days a week, 9am-5pm (some flexibility required to attend breakfast clubs)

Holiday: 31 days including bank holidays that fall on working days. Holidays must be taken during school holidays

Pension: School Food Matters pays pension contributions at 7% of pensionable earnings

Background to School Food Matters

At School Food Matters we believe that school food can unlock a happier, healthier, more sustainable future for every child. We want a school food system that delivers for all children, so they can enjoy nutritious, delicious and sustainable school food and leave school with an informed and positive relationship with food. To achieve this, we campaign for a better school food system, bringing the voices of children, parents, and teachers to government policy, and deliver fully funded food education programmes in schools across the country.

Background to Nourish

Our Nourish programme supports schools to create a food environment that puts children and young people's nutrition first. The evidence-based, multi-component programme helps schools to develop action plans and policies to cover the food served across the whole school day. Nourish uses a collaborative whole school approach to food involving everyone across the school community to create lasting positive change.

Job Purpose

· To promote, develop and deliver the Nourish programme in secondary schools across London

Key Tasks include:

· Recruit schools to take part in Nourish

· Complete in person food audits in schools looking across the whole school day

· Support schools to create and deliver a food improvement plan (action plan)

· Develop and deliver workshops in schools to staff, parents and students based on their action plan (incl. assemblies, consultation/feedback sessions, cooking sessions, school food standards training)

· Support schools to write a school food policy[AB1]  using our policy template

· Build relationships and work closely with teachers, teaching assistants, cooks, kitchen teams and senior leaders in schools to improve the food they offer their students

• Work with local authorities [AB2] involved with Nourish to pursue shared school food goals
• Support Head of Nourish with written and verbal reports for LA and funders
• Share the project's learnings with the Nourish team and wider SFM team
• Work with other Nourish Project Officers to plan, design, and develop resources and training packages for schools

· Collect data and maintain accurate records relating to the programme in Airtable

• Work closely with our evaluation team to complete all monitoring and evaluation

· Gather content for our comms team (website and social media platforms)

• Keep the Line Manager fully updated on progress

· Keep up to date with safeguarding requirements and reporting procedures

• Contribute to the smooth running of SFM at this time of growth
• Maintaining the ethos of the charity and positively promoting our work at all times
• You will also be expected to undertake any other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential.

Person specification

Essential

· Registered nutritionist or advanced understanding of nutritional guidelines and health promotion

· Good interpersonal skills, with experience of building relationships

· Confident engaging with a variety of audiences (students, headteachers, school staff and parents), including communications via email, virtual and face to face meetings with the ability to deliver workshops & presentations

· Excellent administrative and organisational skills with great attention to detail

· Excellent IT skills including excel, word and email

· Self-motivated and optimistic with a can-do attitude

· Ability to work in a team and seek help when needed

Desirable

· Experience of working for a charity or not for profit organisation

· Experience of engaging and working with secondary schools

· Knowledge in food education and children’s health

Business Insight Analyst – Organisational Effectiveness

Contract type: Permanent, Full time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £45,052 - £47,423 with excellent benefits

*We offer competitive, market-aligned salaries based on the grade and scope of each role. Roles are offered at the advertised starting salary, with any exceptions considered only in exceptional circumstances.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Data & Analytics team helps WaterAid make confident, evidence-based decisions by providing analysis, reporting and insight across the organisation, translating business needs into actionable analysis to further our mission.

As ourOrganisational Effectiveness Analyst, you will help WaterAid run effectively by turning organisational data into clear, trusted insight and work closely with the People, Finance and Strategy teams to drive sustainable change.

In this role, you will:

• Design, build and maintain reports and dashboards using Power BI, ensuring insight is clearly presented and genuinely useful for decision-making. 
• Help to shape a clear People data strategy and approach that enables evidence-based workforce planning, strategic decision-making and improved use of People data, with support from the Head of Data & Analytics and the People Director.
• Support Finance reporting and analysis, including working with engineering and finance-systems colleagues on changes to the data pipeline, enabling and quality-assuring self-service reporting by Finance users
• Maintain and develop cross-organisational management information, including quarterly and live C-Suite reporting, responding to growing demand for clear reporting across domains. 
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Practical data skills, including the ability to manipulate and investigate data using SQL and DAX.
• Strong data visualisation and reporting skills, particularly with Power BI, able to turn complex information into clear insight and recommendations for decision-makers.
• Good business analysis skills: able to work with stakeholders to understand their goals and translate them into clear reporting and data requirements.
• A methodical, careful approach to data quality and documentation, comfortable monitoring data and flagging issues within a data stewardship model.

Although not essential, we’d prefer you to have:

• Experience working with data across back-office or corporate functions such as People/HR or Finance.
• Experience translating business requirements into data or warehouse logic alongside engineers.

Closing date: Applications close 12:00 PM UK time on Tuesday, 1st September. Interviews are expected to take place week commencing 7th September.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36days’ holiday (including 8 Bank Holidays) 
• Option to buy an extra 5days’ annual leave 
• Employer pension contribution up to 10% 
• Flexible and hybrid working arrangements 
• Season ticket loan 
• Free annual eye tests 
• ‘Give as you Earn’ charitable giving scheme 
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) 
• Sabbaticals 
• One paid volunteer day each year 

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break. 

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances. 

Our People Promise 

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. 

Equal Opportunities 

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation. 

Safeguarding 

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). 

Together, we’ll change the world through water.

Join us and be part of the change!

Location: Bristol office, hybrid (minimum three days a week onsite)

Salary: £50,285 per annum

Job Type: Fixed term maternity cover, approximately 15 months. Minimum 30 hours a week, up to full time (37.5 hours)

The role:

This role covers the current post-holder's maternity leave for an anticipated 15 months. As Financial Controller you will lead CSE's finance team, directing and overseeing the finance function in compliance with appropriate accounting standards and practices, company and charity law.

You will provide timely, accurate financial and management information to support strategic decision-making and effective budgetary control by our Senior Leadership Team, Trustees, project managers and other budget holders. You will line manage the Finance Manager and Finance Assistant and be a member of CSE's Senior Management Team.

Reporting to the Director of Finance and Operations, you will work alongside the wider Operations Team to provide operational support that underpins delivery of our charitable mission. This is a fast-paced role and we need someone who can get up to speed with minimal delay.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Take responsibility for day-to-day accounting, invoicing, payroll, VAT returns, payments and banking, credit control and cash management, including timely monthly management accounts.
• Line manage the Finance Manager and Finance Assistant.
• Co-ordinate the annual budget cycle and mid-year budget refresh alongside the Director of Finance & Operations and SLT.
• Attend monthly SMT meetings to share the previous month's financial results and handle related queries.
• Prepare accurate, accessible reports on organisational, team, staff and project financial indicators to support timely decision-making.
• Maintain the organisation's financial records to appropriate accounting standards and prepare documentation for the annual audit and other statutory reporting.
• Liaise with CSE's auditors to enable an effective and timely annual audit.
• Support project managers to plan and manage project budgets, providing financial data for reporting to clients and funders.
• Provide expertise on financial costing and monitoring approaches for new project funding proposals, reflecting funder requirements.
• Provide finance support to Retrofit West CIC, including financial reporting, statutory obligations and payroll as required.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

About you:

Essential attributes for this role include:

• Fully qualified ACA, ACCA or equivalent accountant.
• At least seven years' post-qualification experience, including at least five years in a financial management role.
• Working knowledge of accounting standards, VAT and HMRC regulations in England, including requirements applicable to a UK charity with a trading subsidiary.
• Experience of leading the preparation for an annual audit.
• Experience of preparing routine financial and management information reports for senior executives and staff.
• Experience of using timesheet software to track allocation of staff time to different cost centres.
• High level competence with Sage accounting software and MS Excel.
• Able to analyse, structure and sense-check financial data to produce clear, informative reports, with excellent attention to detail.
• Excellent written and verbal communication skills, with proven management skills.
• Self-motivated and organised, able to work with limited supervision and manage conflicting priorities.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Benefits:

CSE offer a range of other benefits including:

• You will be entitled to 25 days' paid holiday (plus statutory holidays)
• Company pension scheme with 8% employer and 6% employee contributions
• Subsidised bike purchase and Tech Scheme
• Life Assurance
• Health Cash plan
• Retail discounts
• Discounted breakdown cover and many more.
• We will pay fees and expenses on relevant training courses.
• We are flexible with working hours and will discuss this openly if you are invited to interview.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs email (available in the candidate pack). Your application should demonstrate your suitability against the criteria in the person specification and job description. CVs and supporting letters will not be considered.

The closing date for applications is 5pm on Monday 7 September 2026.

First interviews are expected online on w/c 14 September 2026, with final panel interviews at our Bristol office on w/c 21 September September 2026. The earliest start date is early October 2026.

This role requires a basic DBS check. If invited to interview, we will ask for evidence of eligibility to work in the UK.

Purpose of the Role

The Director of External Affairs and Growth is an SLT role responsible for leveraging the voice and power of the eoa's network to influence and accelerate the growth of the employee owned sector.

The role leads the eoa’s external affairs, policy and insights, marcomms and events, shaping the external environment for employee ownership and securing the funding and commercial income needed to support sustainable sector growth.

Key Responsibilities

• Lead external affairs strategy, building the relationships and influence needed to shape policy, remove barriers and expand EO.
• Build strategic relationships and secure grant funding and commercial partnerships, generating income to support advocacy, events and sector growth initiatives, including the UK EO Growth Strategy.
• Oversee our policy and insights work, engaging key stakeholders to co-produce content that influences EO practice and policy and strengthens the eoa’s voice in public affairs.
• Oversee the delivery of a mar-comms strategy that delivers commercial objectives and positions the eoa as the leading authority on EO.
• Oversee our events programmes, ensuring they drive knowledge-sharing, sector development
• and commercial sustainability.
• Represent the eoa at industry forums, policy roundtables and public affairs events,
• championing the employee ownership model.
• Collaborate with the Director of Membership and Operations to align advocacy and external
• engagement with member needs and priorities.
• Lead and develop high-performing teams, fostering innovation and delivering measurable impact across income generation, advocacy, policy, events and mar-comms activities

Knowledge, Experience, and Attributes

• Proven expertise in external affairs, advocacy, or policy leadership, ideally within a business, trade body, or membership association.
• Strong stakeholder engagement skills, with experience influencing government, media, and corporate partners.
• Demonstrated ability to drive sectoral or policy change, leading successful advocacy initiatives.
• Strong commercial acumen, with experience in sponsorship acquisition, revenue generation, grant funding and developing financially sustainable initiatives.
• Exceptional strategic communication and storytelling skills, able to engage and mobilise diverse audiences.
• Experience in event programming, ensuring high engagement and sector impact.
• Passion for employee ownership and economic models that promote shared prosperity.
• Innovative, creative, and proactive in problem-solving and strategy execution.
• A confident and transparent leader who fosters collaboration and inclusivity.
• Self-aware with emotional intelligence, resilience, and integrity.

What Constitutes Success in This Role?

Success in this role means having a positive impact on the growth of the employee-owned sector, strengthening the eoa’s influence and increasing the adoption of “great EO”. Stronger stakeholder relationships, greater advocacy impact and improved commercial sustainability through a diverse mix of grant funding, sponsorships and strategic partnerships will also be key indicators of success.

Key outcomes for the role 

• Outcome - Growth of the employee ownership sector
  • Measure - Increased number of EO businesses, heightened sector awareness

• Outcome - Strengthened corporate engagement
  • Measure - Growth in strategic partnerships, corporate and government engagement

• Outcome - Strong Commercial Sustainability
  • Measure - Increased sponsorship revenue, secured long-term commercial partnerships

• Outcome -Increased policy influence
  • Measure - Policy recommendations adopted, increased government engagement

• Outcome - Enhanced sector insight and intelligence
  • Measure - Utilisation of high quality data and insights for regular sector related content outputs

• Outcome - Development and adoption of best practice
  • Measure - Creation, adoption and promotion of best practice across the EO network.

• Outcome - Successful events programmes
  • Measure - Increased participation, sponsorship growth, positive feedback.

How to Apply

To apply, please submit:

• A two-page CV
• And one of either:
  • Cover letter setting out your motivation, approach, and what you will bring to the role
  • Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role

Applications should be submitted before 9:00am 17 August 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.

Interviews will be in two stages. The first stage will be a virtual interview via teams on
26 August. For those who successfully move to stage 2 there will be an in-person
discussion w.c. 31 August.

The eoa welcomes applications from people of all backgrounds, particularly those
who are under-represented. We recruit based on values, skills, and contribution to our
purpose.

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.

Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our website). 

Employer Partnerships at Unifrog

We provide employers in the UK with a unique opportunity to connect with 1.9 million students and thousands of careers leaders and teachers at our partner schools and colleges. Whether employers are looking to improve the diversity of their workforce or want to support disadvantaged students through their corporate social responsibility (CSR) objectives, our tailored partnerships support employers to reach their early careers and DEI goals while also bringing engaging employer content to our audience of students in the UK.

What you’ll do

The Head of Employer Partnerships role is to make sure we achieve our partner growth, resubscription and revenue targets. You’ll be responsible for maintaining and improving sales excellence within the team, and ensuring a sky high resubscription rate. You’ll also establish and develop relationships with partner networks who can help us raise our profile in the early careers space, and secure opportunities to share our data insights with emerging talent and CSR audiences. 

Key responsibilities:

• Lead the Employers team to achieve their objectives, including increasing our partner base, the diversity of our employer partners, and hitting revenue and resubscription targets.

• Shadow the Employer Partnerships Managers on demos and check-in calls. Share best practice, give feedback and support the team to perform as best they can.

• Support the Employer Engagement Coordinator and Partnerships Managers with account management processes and look for ways to improve return on investment for partners.

• Work closely with the New Business Lead to build prospecting campaigns and achieve demo targets.

• Conduct performance reviews and support the team with their development goals.

• Be the point person for escalation of issues related to partners at a high risk of being lost/that have expressed a desire to end their partnership with us.

• Establish and develop lasting partnerships with leading networks in the early careers space.

• Be responsible for the sales and partner retention for a small number of employers, with the responsibilities of an Employer Partnerships Manager.

• Lead on in-person and online events, working closely with our Events and Marketing teams to deliver outstanding and impactful experiences for our employer partners, teacher, student and parent audiences.

Working together

You will line manage the Employer Partnerships Managers and Employer Engagement Coordinator. You’ll work closely with the New Business Lead, Data and UK school and colleges teams, and liaise with the Marketing and Events team on the promotion of events and collateral required. 

You will report to the Partnerships Director for UK and Employers.

What we’re looking for

• 2+ years sales experience.

• Strong leadership skills and line management experience, with the ability to motivate and inspire teams and individuals.

• Proven track record of excellent relationship management.

• A background or interest in Early Careers/Talent or Social Value.

• Strong communication skills - both written and verbal.

• Personable and resilient.

• Innovative and able to implement and execute strategies.

• Proficient in forecasting and data analysis.

• Excellent presentation skills to represent Unifrog at events. 

• Active listening and objection handling skills

• Keen attention to detail.

• Strong organisational skills.

• Interest in the education and early careers space. 

Benefits 

On our jobs page you’ll find a full list of the benefits we offer our team. Here’s a snapshot:

• Mission focussed
  
  Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Be part of a growing company
  
  Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Grow individually
  
  Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Have impact
  
  Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £52,000 per annum (Grade D) pro rata, plus commission from employer partnerships in your portfolio and performance-related incentives. (OTE £57,000 per annum, pro rata).

• Full-time.

• Fixed-term contract for 15 months. 

• Work remotely or in our London or Edinburgh offices.

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Start date: 2nd November 2026, though we will be flexible for the right candidates.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  

• Deadline: 10:00am (BST) on Monday 24th August 2026. 

• We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated. 

• Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions below.

• Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.

i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii. Tell us about a time you had to lead a team to meet a goal - what was your approach? (250 words)
 

• Stage 2: Phone task (15 minutes)

• Stage 2: Video call interview (1 hour) 

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).

• Video call interviews will be held w/c 7th September 2026.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Inclusion and diversity at Unifrog

• How we communicate

Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• Embedded EDI

As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• Recruitment processes
  
  To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

Do you want to play a crucial part in organising and facilitating our creative arts programmes? We are looking for a Creative Arts Lead Tutor to line manage our Creative Arts team and support the delivery of programmes including arts and crafts and textiles. 

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes empowering adults with a learning disability, autistic adults, and adults with other support needs to live happier, healthier, and more independent lives. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen.

Your work will support our students to learn and express themselves using a variety of creative opportunities, from participating in Wandsworth Arts Fringe to working with artists or other creatives to broaden their knowledge and awareness of creative approaches to being well. 

Main responsibilities 

• You'll lead our creative arts programmes across our various locations, ensuring they are delivered to the highest standards 

• You’ll deliver textiles session to adults with a learning disability and autistic adults ensuring all sessions are inclusive 

• You'll develop a plan of activities for our creative arts programmes, working with your team, our Wellbeing team and the management team to determine activities that support our students' goals 

• You will line manage the Creative Arts staff, supporting the development of project objectives, conducting one-to-one and appraisal meetings, and reviewing and agreeing project resourcing 

Who we’re looking for 

• You'll ideally have experience of working with adults with a learning disability and/or autistic adults in a learning or community environment 

• You’ll have experience of coordinating and planning for a range of activities, facilitating inclusive and adapted sessions to meet a variety of needs 

• You’ll have experience of leading, organising and contributing to the success of a small team 

• Most importantly, you share our strong commitment to the inclusion of disabled people in society, you believe in equality for all 

Why work for us? 

Share is committed to empowering disabled adults. You’ll make a difference every day, helping people to live as independently as possible. 

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has somethingto offer others, and we build on people'sindividual talents, interests and abilities. We think happy employees are successful employees. 

We hold a goldInvestors in Peopleaccreditation, which means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life. 

We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you. 

How to apply 

We positively welcome applications from all parts of the community and from people with diverse cultural backgrounds and lived experience. 

Please apply through our website or send us your CV and cover letter answering the following questions: 

1. Please can you tell us what attracted you to this post? What qualities do you believe you possess which will make you successful in this role and why? 

2. What experience do you have of planning sessions for adults with a learning disability and/or autistic adults?

3. How will you plan a programme of sessions which will support learning for a cohort of students with substantially varied levels of capability, and what will you do to ensure these sessions are inclusive for all students? 

If you would like to have a chat about the role or visit us prior to applying, please contact us.

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment. 

This job is subject to two satisfactory references, evidence of qualifications, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please call us. 

Our privacy policy for job applicants can be found on our website.

We look forward to receiving your application.

About the role:

Behind every well run service is someone making sure the details never get missed. As a Housing Administrator, you’ll provide the reliable, responsive support that helps our accommodation services run smoothly and enables frontline teams to focus on supporting people experiencing homelessness and mental health challenges.

Working across three mental health accommodation services in Camden and Barnet, you’ll be a central point of support for managers and colleagues. Although you’ll work behind the scenes, the people living in our services will remain at the heart of what you do; because accurate records, well managed repairs and responsive administration all contribute to residents receiving safe, consistent and high quality support.

Your day to day work will be varied. You’ll keep databases accurate, coordinate meetings and staff rotas, prepare reports and help services stay on top of key deadlines and compliance checks. You’ll monitor rents, Housing Benefit and service charges; process invoices and petty cash; track repairs, referrals and empty rooms; check tenancy documentation; and maintain clear, accurate spreadsheets and reports.

This is a role where strong administration has a visible impact. By keeping information accurate, spotting issues early and bringing order to competing priorities, you’ll help create safe and effective services that residents and staff can rely on. You’ll join a supportive organisation where you can strengthen your skills, take on new challenges and continue developing your career.

The postholder will be expected to work across all three sites, spending part of their working time at each location. There may also be some opportunity to work from home, depending on service needs and the tasks being completed.

About you:

• You’re a natural organiser who enjoys bringing structure to busy services and making sure important details never get missed.
• You’re confident using Microsoft Office, particularly Excel, and can turn data from spreadsheets and systems into clear, useful reports.
• You communicate warmly and professionally with residents, colleagues and external partners, even when priorities are moving quickly.
• You take ownership of your workload, balance competing deadlines and spot what needs following up before it becomes a problem.
• You understand that accurate, confidential and responsive administration plays a vital role in helping residents receive safe, consistent and high-quality support

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 16th August at midnight

Interview date: Wednesday 26th and Thursday 27th August Online via Microsoft Teams

Please note there will be a second stage interview in service for suitable candidates

The advert may be closed early if applications volumes are unmanageable and suitable candidates have been identified. Therefore please submit your application as soon as possible to be considered as reserve the right to close the advert early. 

This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Please note applications are reviewed for AI use in application questions.

Are you an experienced operational leader who thrives on making organisations run brilliantly behind the scenes?

Southwark Charities is entering an exciting new chapter. With a £100m property portfolio, a growing grant programme and the development of 64 new almshouses, we're looking for an exceptional Head of Resources to lead the systems and processes that keep our charity strong.

Reporting to the CEO, you'll oversee finance, HR, IT, governance, property compliance, contracts and organisational systems, ensuring the charity operates efficiently, remains compliant and is well positioned for future growth. You'll work in a small, dedicated team while working closely with colleagues to deliver outstanding services for older people across Southwark.

This is a hands-on role for someone who enjoys improving processes, managing change and finding practical solutions. You'll bring experience in operations, finance or corporate services, excellent organisational skills and the confidence to work across multiple disciplines.

If you're looking for a varied senior role where your expertise will have a direct impact on people's lives and the future of a respected historic charity, we'd love to hear from you.

Location: Central London
Salary: £21.37 per hour, plus holiday pay (circa £39,000 salaried equivalent)
Hours: Full-time, 35 hours per week
Contract: Temporary, 3 months
Start Date: ASAP

We are delighted to be supporting a world-leading higher education institution in their search for an Executive Assistant.. This is an exciting opportunity for an experienced Executive Assistant who thrives in a fast-paced environment and enjoys supporting senior leaders with complex operational and strategic priorities.

Key Responsibilities:
Executive Support

• Managing complex and constantly changing diaries, ensuring priorities are effectively coordinated and conflicts resolved.
• Coordinating domestic and international travel arrangements, accommodation, itineraries and related logistics.
• Acting as a gatekeeper and key point of contact for senior leaders, managing communications and stakeholder engagement professionally.
• Managing executive and team inboxes, responding to queries and escalating issues where appropriate.

Operations & Coordination

• Supporting the smooth day-to-day running of the department, including meetings, office operations and administrative processes.
• Organising meetings, workshops, events and presentations, including venue booking, AV requirements, catering and logistics.
• Preparing agendas, taking minutes and monitoring the completion of actions.
• Processing expenses, purchase orders and departmental expenditure in line with organisational policies.

Project & Strategic Support

• Providing project coordination support across key departmental initiatives and high-profile events.
• Maintaining project trackers and monitoring progress against deadlines and deliverables.
• Supporting the production of reports, presentations, briefing papers and other documentation for senior leadership.
• Assisting with research, analysis and information gathering to support decision-making.

Relationship & Stakeholder Management

• Building strong working relationships with senior stakeholders internally and externally.
• Collaborating across departments to ensure effective communication and delivery of activities.
• Acting as a trusted point of contact and providing continuity of support across the wider leadership team where required.

Continuous Improvement

• Reviewing systems, processes and ways of working to identify opportunities for improvement and increased efficiency.
• Supporting change initiatives and contributing to a culture of continuous improvement.

Key Requirements:

• Recent, relevant experience supporting senior leaders and providing senior administrative support, ideally within the higher education or not-for-profit sector.
• High level of organisation and attention to detail, with the ability to manage priorities and deadlines.
• Excellent interpersonal and communication skills, with the capacity to build strong internal and external stakeholder relationships.

If you're excited by the opportunity to support senior leadership within a globally recognised academic organisation and contribute to a dynamic and high-performing team, we'd love to hear from you.

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Could you do a job where you change lives?

Do you feel fulfilled when you have lifted others' spirits?

Do you have professional or personal experience taking care of those with dementia?

We are looking for a committed individual with a heart for the care of older people and a keenness to deliver our The Way We Care Programme which encompasses our approach to the care of our residents.

We have a fantastic new job opportunity at Emmaus House, where Wellbeing & Dementia Lead will oversee the building of relationships between staff and those we care for - prioritising a family model of care throughout the home.

This role is perfect for an upbeat and enthusiastic person who is interested in engaging with our older residents and staff to promote The Way We Care. Find out more about how we care for our residents: https://youtu.be/Po6md7pq7nI.

Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)

Emmaus House is a charming care home situated in North Yorkshire that provides 22 residential care places, all with en-suite facilities.

Responsibilities:

• To care for our family members/residents, by providing a loving and caring environment and maintaining the Christian ethos that is so important to them;
• To become the in house expert in caring for people living with dementia (full training and ongoing support provided) 
• To embrace the Society’s The Way We Care Model. This means providing the highest quality of care possible addressing Mind, Body and Spirit - The Whole Person;
• To take responsibility for The Way We Care Programme, developing all levels of staff competency, understand and practice the philosophy of seeing the person first, whilst celebrating their strengths and supporting their unique Spiritual, Emotional and Physical needs;
• To provide a working environment where each member of staff feels that they are part of the team with something to contribute and the opportunity to develop their personal skills, knowing their ideas are listened to and acted upon when the ideas are enriching the lives of those we care for;
• To prioritise and support the spiritual life of the home, both for family members/residents and the staff making it possible for all family members/residents to carry on enjoying the special relationship with the Lord Jesus at their own pace and in their own way.

About you:

• Caring or nursing experience or an expert by experience in caring for someone living with dementia;
• Experience in mentoring or leading teams;
• You have empathy and enjoy working with older people;
• You are able to support individuals with unique and diverse needs;
• You have a positive, open and warm personality;
• You desire to make others happy with a genuine love for all people and a positive outlook on life;
• You will be a companion and friend to all of the people we care for – with or without dementia;
• You are able to work with teams and individuals and be willing to take on any task to provide an excellent level of care; 
• You are well-organised, adaptable and practical. 

The Way We Care:

The Way We Care is the Pilgrims’ Friend Society approach to ensuring that older people have all that they need to flourish in their later years, especially as their physical needs increase. Every part of what The Way We Care looks like in the daily lives of our care homes is rooted in how the Bible tells us to treat and support others around us. There are eight foundational principles to The Way We Care:

• Every person is a physical, mental, emotional, and spiritual being.
• People are made for the community.
• Every person has a unique role to play in life.
• All families are made up of different people with different skills and abilities.
• Building and growing relationships are an important part of life.
• Every person’s opinion about what happens to them is valid.
• Every person’s role is important, regardless of their capability.
• Every person has been lovingly and uniquely created.

We are committed to seeing the whole person – the history, the experiences, the joys and the sorrows of life, and to knowing who the important people are who make up the bundle of each person’s living.

Hours:

A Part-time contract(approximately 21 hours over 5 days a week).

Benefits:

• Get paid for doing your training!
• Training & development
• Career development: Whether you are starting your career or looking to expand your skills.
• Paid DBS checks
• Being part of our friendly and committed staff team
• Assigned buddy
• Ongoing support from management
• Flexible working: various working hours
• Team events
• Pension scheme
• Care Friends referral 
• Medicash
• Perkbox – including an Employee assistance programme.
• Long-standing service rewards
• Birthday rewards

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.

Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested

Role: Support Services Lead (Volunteer & Service Operations)

Fixed-term contract (12 months, with possibility of extension)

3 days a week (2.5 days considered for exceptional candidate)

Expected start date September 2026

£35,000 FTE (£21,000 for 3 days/week)

Location: Remote, with one working day per month in central London

About The Loss Foundation

Every year, thousands of adults across the UK turn to The Loss Foundation after the death of someone they love from cancer. At one of the hardest times in their lives, they find a safe place to be understood, connect with others who truly understand, and access specialist support.

Founded by clinical psychologists, The Loss Foundation is the UK's leading charity dedicated to cancer bereavement. Our evidence-informed services are delivered nationally through support groups, workshops, walks and a remarkable community of trained volunteers, ensuring more people can access compassionate support wherever they live. As we continue to grow, we're looking for someone who wants to help shape the next chapter of our support services. You'll join a small, ambitious team where ideas are welcomed, initiative is encouraged and every person makes a meaningful contribution to helping us reach more bereaved people.

About the Role

This is a key operational role at the heart of The Loss Foundation's support services. You'll coordinate our programme of bereavement support events and act as the main point of contact for our extraordinary community of volunteers who give their time to ensure nobody faces cancer bereavement alone. We're entering an exciting period of growth. Over the next few years we're expanding our national support services, growing our volunteer community and investing in new ways to reach more bereaved people than ever before. This role will play an important part in making that happen.

Although the role doesn't include formal line management, you'll have real ownership of your area and the opportunity to shape how our services develop. This role would suit someone who enjoys creating structure, building relationships and making a meaningful difference as part of a small, ambitious team.

What Success Looks Like

In your first 3 months you will...

• Learn how our support services and volunteer programme operate.

• Become the main point of contact for volunteers, building trusted relationships with volunteers.

• Take ownership of coordinating our programme of support events.

• Become confident managing the charity's day-to-day operational processes independently.

• Identify at least one opportunity to improve our systems, volunteer experience or service delivery, and begin implementing agreed improvements.

By 6 months you will...

• Have implemented improvements to systems and operational processes.

• Be strengthening and developing the volunteer support cycle.

• Be using insight from volunteers and beneficiaries to continually strengthen our services.
   

By 12 months you will...

• Help shape how The Loss Foundation delivers and grows its support services.

• Lead volunteer recruitment and onboarding.

• Become a key member of a small team helping guide the charity through its next stage of growth.

Key Responsibilities

Event Coordination

You'll oversee the smooth delivery of The Loss Foundation's programme of support services, ensuring events are well organised, appropriately resourced and delivered to a high standard.

• Coordinate the charity's programme of support groups, workshops, walks and other services.

• Manage event logistics, volunteer allocation and communications.

• Ensure event information is accurate across our systems and website.

Volunteer Coordination & Experience

You'll be the main point of contact for our volunteer community, helping volunteers feel informed, valued and well supported.

• Coordinate volunteer recruitment, onboarding and rotas.

• Maintain volunteer records and day-to-day communications.

• Help shape and continually improve the volunteer experience.
   

Process & Systems Improvement

As we grow, you'll help build the operational systems that enable us to support more bereaved people efficiently and consistently.

• Improve systems, processes and automated workflows.

• Monitor service activity and maintain accurate operational data.

• Identify opportunities to improve efficiency and support future growth.

Quality and Service Development

You'll help us continually strengthen our services through feedback and learning.

• Gather and review feedback from volunteers and beneficiaries.

• Recommend improvements to services and volunteer experience.

• Support the appropriate handling of complaints and safeguarding concerns.

About You

This role would suit someone who enjoys creating structure, building relationships and helping things run smoothly. You'll thrive in this role if you are -

• An excellent organiser who enjoys planning, coordinating and keeping projects on track.

• A warm, approachable communicator who enjoys supporting volunteers and working collaboratively.

• Comfortable managing multiple priorities and solving problems proactively.

• Experienced in event coordination, volunteer coordination or operational support.

• Able to work independently while contributing positively to a small, growing team.

• Motivated by The Loss Foundation's mission and committed to delivering compassionate, high-quality support.

What difference will you make?

You will sit at the heart of The Loss Foundation's support services, ensuring that thousands of people each year receive a warm, compassionate and well-coordinated experience at one of the most difficult times in their lives. By supporting our volunteers, strengthening our systems and helping the charity grow sustainably, you'll play a vital role in enabling us to reach many more people affected by bereavement in the years ahead.

To Apply

Please submit a CV and cover letter outlining your interest in the role and relevant experience. Shortlisted candidates will be contacted to arrange an interview on the 3rd September 2026. If you have any questions about the role, please feel free to get in touch.