Service delivery manager jobs

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. 

Team Background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. 

Scope of Role

The Traineeship will last for 6 months. This role involves gaining practical experience by observing and participating in interviews to understand clients' financial problems, researching options, and helping clients make informed decisions. 

Key Responsibilities

1. Accurate, Effective, and Individually Tailored Advice

Work under supervision to observe and learn how to provide effective debt advice, including interviewing clients, researching options, and empowering clients to make informed decisions. 

2. Detailed Case Records

Assist in maintaining detailed case records, ensuring all work meets auditing and quality standards, and meets funder requirements. 

3. Training and Development

Complete a structured training programme within the six-month period, covering technical debt advice, client management, and financial regulations. . 

4. Teamwork

Be an active member of the team, identifying opportunities for your development and contributing to collective goals. 

5. Travel

Travel across London as required, with occasional travel across the UK. 

6. Other

Undertake additional tasks as delegated by Management.

Person Specification

1. Experience and Skills

• Willingness to work towards obtaining an accredited qualification in debt advice.
• Basic IT and telephone skills, and ability to use an online-based Client Management System (CMS) to deliver advice across multiple channels and maintain case records.
• Ability to give and receive feedback objectively and sensitively.
• Ability to work as part of a team and be open to receiving feedback and learning from others.
• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.
• Ability to handle and support vulnerable clients with empathy and sensitivity, ensuring their needs are appropriately addressed.

2. Personal Attributes

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.
• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.
• Willingness to work from our advice locations to shadow experienced advisors in both face-to-face and call centre settings.

Desirable Criteria

• Previous experience of giving advice (not necessarily debt advice).
• Ability to speak more than one language.

Please download the full Job Description for more details.

Our Benefits

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the Policy

We are looking for a Skills Development and Engagement Coordinator who will be involved in supporting the programme journey of a young person from when they have a confirmed place on our programmes to the point when they start their expedition or adventure with us. The successful candidate will also coordinate the delivery of our Expedition Workshops and manage our Workshop Facilitators.

If you are an energetic, mature, and motivated self-starter keen to take on new challenge come and help us prepare young people for adventure and to achieve their fundraising targets.  You will need to be hard working, proactive, practical and organised, and have the self belief to be a confident communicator and empathetic to the different starting points of young people. You’ll be motivated by targets, and able to identify opportunities and foster relationships with young people and other stakeholders as part of our wider British Exploring Society community.  

We welcome applications from individuals returning to work, looking to change sectors or to apply their skills in a new context. British Exploring Society is committed to equal opportunity and to building a team that represents a diverse variety of backgrounds, skills and perspectives. The more inclusive we are, the better we think we’ll be at delivering our charitable aims.  We are an equal opportunities employer and do not discriminate on the grounds of gender identity, sexual orientation, martial or civil partnership status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

If you are interested in applying and require any accessibility adjustments to the interview process, please do let us know when you apply. Thank you.

The successful candidate will undertake the successful delivery of the National Lottery Heritage Fund project, the Community Development Officer will work closely with the Project Manager, Conservation Officer and the Woodland Trust Northern Ireland Team in order to achieve this. The Community Development Officer will report to the Project Manager.

The Role: 
• To have diversity and inclusion at the heart of engagement at Mourne Park, to learn from new audiences and be informing the project team of improvements to activities across the project as a whole.
• To achieve the targets agreed with the Project Manager, based on targets set within the project programme of works.
• To develop and deliver a volunteer programme that will engage communities in practical biodiversity and environmental projects and programmes of work.
• To develop and deliver an extensive training programme in heritage and conservation skills for volunteers and public events.
• To develop and deliver a community engagement programme which will engage local people in the history of Mourne Park, biodiversity and environmental practical programmes of work.
• To resource, develop and deliver a calendar of environmental events/activities to promote heritage and biodiversity within Mourne Park through developing close working arrangements with other relevant bodies.
• To work with all relevant stakeholders to develop appropriate programmes and activities, including youth groups, school and other educators in building heritage and biodiversity awareness and participation.
• To ensure that all programmes and activities are compliant with child welfare and safety practices. To undertake site specific Risk Assessments for all activities/events to ensure compliance in line with Health & Safety practices.
• To actively engage partners, interested organisations and local people to secure consensus, community ownership and involvement in the delivery of the project.
• Carry out data collection, surveys, research, appraisals and information gathering, producing monitoring reports as required.
• To assist the Project Manager to compile reports and claims and supporting the Conservation Officer with practical activities (recording, conservation works etc.) as required.

The Candidate: 
• You’ll have experience Delivering projects. Along with extensive experience of complex, multi-disciplinary projects bringing together a variety of skills from both within and outside the organisation to plan, monitor and deliver projects on time and to budget
• You’ll be experienced in In Environmental Education (especially woodlands and rivers), including experience of volunteer and community engagement.
• You will have experience developing and delivering training programmes (preferably including accredited training through a recognised body) directly and/or through procured providers in environmental or countryside skills
• You will have experience working with, developing and managing land management and owning partners.
• You will have previous experience in roles involving public facing communications, including for example, public consultation, media work, lobbying and event management.
• You’ll be experienced in delivering community led projects and activity plans (Heritage Fund or other) and the creation and management of volunteer groups e.g. “Friends of Groups”
• You will be qualified to HND/Degree level in environmental/heritage related, community development, volunteer management and project delivery or related field is desirable.
• A full driving licence and ability to undertake travel across a wide area. Overnight stays may be required.
• Successful candidates will be subject to Right to work check, standard reference check/enhanced reference check. As well as an enhanced DBS check.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage OR so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

First Stage Interviews will be held via Microsoft Teams w/c 23/2/36 

BPCN: Community Resource and Donations lead (Scrapstore)

Community Resource and Donations lead: Sustainable Stock & Supply
Hours: 26 hours per week, including alternate weekends and occasional evenings
Pay: £14.00 per hour (£26,572 fte, 70% = £18,928 actual salary)

Work pattern: – Mon - Thurs and alternate Saturdays (2 week working pattern)

Make a Difference Every Day

Join Birmingham PlayCare Network (BPCN) in a unique role that helps divert reusable materials away from waste and into creative community use. You’ll be at the heart of what makes our Scrapstore possible – sourcing, organising and managing an ever-changing supply of exciting, sustainable resources that support local families, schools, groups and neighbourhoods.

This is an active, varied role for someone who loves organisation, enjoys meeting new people and wants to make a meaningful environmental and social impact.

What You’ll Do

You will support the daily operation of the Scrapstore with a focus on stock supply, donor relationships and resource management. Your responsibilities will include:

· Working jointly with the Retail Development Associate to ensure the Scrapstore is well-stocked and well-presented.

· Supporting and guiding volunteers, helping them develop confidence and skills.

· Monitoring stock levels, keeping accurate inventories and ensuring resources match customer demand.

· Forecasting supply needs to avoid overstocking and shortages, keeping team members informed of incoming deliveries and space requirements.

· Providing exceptional customer service, helping generate income that supports BPCN’s charitable work.

· Building strong relationships with existing material donors and identifying new prospective partners.

· Communicating with businesses, organisations and individuals interested in donating materials.

· Coordinating waste and material collections; occasionally assisting with collections or meeting donors on site.

· Documenting stock movement and tracking waste diverted from landfill, producing annual reports for donors.

· Supporting wider BPCN initiatives as needed, contributing to a flexible, collaborative culture.

What You’ll Bring

You’ll excel in this role if you have:

· Strong organisational skills and excellent attention to detail.

• Confidence managing stock, logistics or inventories (retail, warehouse or donation experience welcomed).
• Excellent communication and relationship-building abilities.
• Problem-solving skills and a proactive, calm approach to fast-paced scenarios.
• The ability to multitask and manage your time effectively.
• A collaborative approach to working with staff, volunteers, donors and customers.
• Willingness to support BPCN’s inclusive ethos and values.

What You Can Expect from Us

At BPCN, you’ll join a supportive, creative and community-focused environment where your work makes a visible difference.

You will receive:

· Comprehensive training to help you succeed in your role.

· Clear communication, constructive feedback and supportive leadership.

· Recognition for your contribution and commitment.

· A role where your work directly benefits local communities, reduces waste and inspires creativity.

· 24 days paid holiday (pro rata for reduced hours)

 Additional Responsibilities

· Provide cover across Scrapstore operations if required.

· Adhere to Health & Safety and Fire Safety regulations.

· Attend training, meetings and staff development sessions.

· Uphold BPCN’s commitment to equality, diversity and anti-discrimination.

· Carry out tasks reasonably associated with the role.

Lindengate is a mental health charity that supports children and adults of all ages with their mental, physical, and social wellbeing through nature-based activities.

Working under the Horticulture, Conservation & Site Lead, you will apply your horticultural and conservation expertise daily to run volunteer sessions, facilitate group activities, support training delivery, coordinate garden and conservation projects, and contribute to plant and produce sales — all while supporting wellbeing through nature. 

Support Mentor

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.

Job Title: Support Mentor (FTC)

Location: Luton. Unfortunately, this service does not have step free access.

Salary: £24,500

Shift Pattern: Fixed Term contract until May 2028. 37.5 hours per week Monday to Sunday on a rota which can range between 08:00 - 20:00  You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.

About the Role

We are looking for a dedicated team to deliver person centred and bespoke trauma informed support to vulnerable women in Luton. This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. Through stable, person-centred care, you'll play a vital role in empowering women to rebuild their lives and embrace brighter futures. 

In this role, as a Support Mentor, you will work within a 24 hour service which provided person centred support to our residents, working to ensure the safety and wellbeing. Our residents have experienced multiple forms of exclusion, such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and enduring high levels of violence and coercion. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins. Your role will focus on empowering our residents to take control over their lives and meet their personal goals

 Responsibilities include:

• Holding a caseload, conducting key work sessions which are personable to resident needs
• Carry out regular welfare checks, safeguarding checks, and general living checks
• Encourage residents to take part in activities and events both within the service and the community
• Keep support plans up to date on a regular basis
• Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins.
• Focusing on empowering our residents to take control over their lives and meet their personal goals

About You

We are passionate about working in a supportive, solution focused and trauma informed way to support our residents and participants to make and sustain positive change. The successful candidate will work as part of a team to deliver exceptional support to women at a particularly challenging time in their lives. We are looking for passionate, motivated and proactive individuals who are dedicated to making a positive difference.

• Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
• Ability to show empathy and compassion to our residents, and different challenges they face
• Experience working with, or thorough understanding of, domestic abuse and the systemic barriers faced by women.
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds.

Contract:Permanent, full time (40 hours p/week on a rolling rota) 

Salary:£59,850 - £68,229 per annum

Location:Grimsby animal hospital, DN32 7SH 

Closing date:Sunday 1st February 2026

Interview date:Interviews will be arranged as applications are received

Are you a Senior Veterinary Surgeon looking for a change of pace? Or maybe you are a Veterinary Surgeon and are looking for the opportunity to develop your management and leadership skills?

More about the role

Blue Cross hospitals provide veterinary treatment for animals belonging to those people whose financial circumstances do not allow them to afford private veterinary care. Our Grimsby Hospital provides a high-quality working environment with extensive onsite facilities with dedicated theatre space including a dental suite with dental x-ray, a lovely Mindray Vetus 50 ultrasound, and endoscopy. We are a busy hospital providing 24/7 care, 365 days a year, providing all emergency care in house.  

We’re looking for a vet with a warm, caring approach to both animals and their owners who can communicate clearly and kindly with colleagues and clients alike. You’ll help lead and support our veterinary team through recruitment, regular 1:1s and performance reviews. As a Senior Vet, you’ll keep an eye on team capacity, help manage diaries so everyone’s time is used well and be a steady, supportive presence during times of change.

Your role will include participation in our weekend rota with time worked compensated with lieu. We have a dedicated Night Vet team so there are no planned night duties. 

You’ll be joining a warm, collaborative team that values your ideas and input. We’ll support you with the flexibility you need for a healthy work–life balance, along with plenty of opportunities to learn, grow and thrive.
 

For Veterinary Surgeons joining us at our Grimsby Animal Hospital, we offer a one-off £2,500 Recruitment & Retention Allowance, £1,250 included in the first, monthly salary payment and £1,250 on successful completion of probation.

If you need visa sponsorship to work in the UK, please don’t hesitate to apply— we’re happy to explore sponsorship for the right person. 

About you

We’d love to find someone who’s proactive, positive and easy to talk to. Strong organisational skills, friendly communication and the ability to balance multiple priorities while staying calm are all important qualities in our ideal Senior Veterinary Surgeon.

Knowledge, skills, and experience:

• Veterinary Degree and Member of Royal College of Veterinary Surgeons  
• Significant experience in small animal practice  
• Excellent written and verbal communication skills in English  
• The ability to demonstrate, understand and apply our Blue Cross values

Although not essential, it would be great if you also had:

• Previous experience in managing people and performance  
• Experience of veterinary practice administration  

How to apply  

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

We are seeking a passionate and driven individual to come and join our team. This role is a Full time  (37 hour post) working directly in the heart of Torbay, Devon. Working across the area to change the response of Child Sexual Exploitation and support young people who have experienced harm. 

Please only apply if you live within the area or looking to relocate and you have to have a current driving licence and have access to a car.

Are you ready to change the  response that is offered to young people? You will be fully supported by a team manager and a network of experienced practitioners within the EXCEED team, however this role is a standalone service and you will be responsible for the direct 1-2-1 delivery of this service.

This role will be working In Torbay Devon, building on existing relationships that are already established to support a number of young people whom have been identified as experiencing harm via sexual exploitation and will work alongside the young person and professional team to respond to concerns and promote increased protective strategies, recovery and support. 

We would be open to discussing Secondment opportunities within this role (you would need manager approval) 

We are looking for an Individual who

• Works well individually and can be self motivated
• Inspires to create change and build confidence to young people around Exploitation
• Experienced working with Children, young people and Families
• Is happy and experienced in managing a caseload of young people.
• Confident to speak in public spaces, Multiagency meetings. 
• Is happy to work Online and in groups
• Has wide understanding of Child Sexual Abuse via Exploitation and the pulls around this.

If this role is of interest to you, then please apply and we look forward to hearing from you.

Please read the Exceed additional Job Description for the  in-depth responsibility's of this role, and when completing your application link please refer to you Skills, Knowledge and Experience in these areas and with a understanding of the context of this role. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Location: Vauxhall, London (Hybrid – 3 days in the office, based in our modern workspace in Kennington Park)

Hours: 9am – 5pm, Monday to Friday (some flexibility available)

This role offers a rare chance to work across teams - grants development, fundraising and marketing along with the finance and operations team to support the delivery of our work, and gives you broad organisational exposure and multiple career pathways.                                                               

You will enjoy:

ü  Real variety

No two days look the same – you could be supporting finance processes, coordinating interviews, preparing documents, greeting visitors, or helping with office logistics.

ü  Genuine development

You will gain hands-on experience in:

· Charity finance

· HR Administration

· Operational systems and processes

· Office and organisational support

ü  Friendly team environment

You’ll be joining a supportive team who care about the mission and about each other. We work collaboratively, share ideas, and help one another succeed.

ü  A meaningful purpose

You work will directly support programmes that improve the lives of children and young people experiencing significant hardship.

About Buttle UK

Buttle UK exists to make a real difference to the lives of children and young people who are facing crisis, hardship and lack of opportunity. We provided targeted grants and practical support through our Chances for Children grants and a network of partners.

We are a value-led organisation, and we’re building a culture where colleagues feel listened to, trusted and supported.

About the Role:

This is an ideal role for someone who enjoys being at the heart of an organisation and likes supporting a busy, friendly team, working across teams – grants development, fundraising and marketing alongside the finance and operations team. We are looking for someone with good experience of working in a growing organisation who is able to build good working relationships with colleagues and manage multiple priorities.

Knowledge of basic financial principles and previous experience of working within finance and administrative roles is essential. As well as good communication skills both verbal and written, the candidate will be flexible in the way they work and take the initiative when needed. They will also demonstrate a willingness to learn and an interest in the UK voluntary sector.

This role will be a key part of the finance and operations team and contribute to the team’s objectives.

What will you be doing?

1.  Grants and Finance Support:

· To support the Finance and Grants teams by liaising with suppliers of items for grants, checking invoices and records, issuing purchase orders and placing orders

·  Providing first level support with the grants database system.

· Support with invoice entry and payment reconciliation on the grants system.

· Manage the organisation’s petty cash and reconciliation

· Support with processing invoices for payment

· Scanning, filing and logging account documents

·  Checking and updating ledger balances using the computerised accounting systems

2. HR Support:

· Support the HR Manager with recruitment and onboarding processes, and other key HR activities, including:

·  Assist the teams with recruitment administrative tasks including posting job adverts on relevant job boards; arranging interviews; responding to job applicants; issuing reference requests; filing of recruitment records.

· Provide support with induction process and induction schedules for new joiners.

·  Perform data entry and update records and databases for personnel in the HR Information system.

· Update organisation charts and other key documents and handle confidential information professionally.

3. Reception and Enquiries:

· Welcome visitors at Buttle UK and be the first point of contact for phone calls and visitors, signposting callers and enquiries when Buttle UK cannot assist

·  Take responsibility for the out-of-hours voicemail facility and respond to all messages on a timely basis.

· Manage company correspondence including phone calls, emails, letters and packages in accordance with Buttle UK procedures, and distribute to relevant staff.

4. General Administration for the Buttle Office

· Organise set up of meeting rooms ahead of key meetings

· Make travel arrangements and hotel bookings for staff where necessary

· Ad-hoc admin tasks as directed by the Senior Management Team

· Track office stationery levels, including printer requirements and equipment for home-based staff, re-ordering, when required, and maintain relationships with stationery suppliers.

·  Oversee day-to-day office functions to ensure the office runs smoothly and efficiently.

· Maintain and organise office files, both physical and digital.

·  Support the organisation during office events including staff meetings, team building activities and corporate functions.

This role is perfect if you enjoy a mixture of people-focused and systems-focused tasks. Every day is different – you will receive training and support to succeed in your role.

What We’re Looking For:

We’re looking for someone who is:

· Organised and reliable

· Friendly and people-oriented

· Comfortable with numbers and systems

· Happy working with multiple teams

· Proactive and keen to learn

· Calm under pressure and able to prioritise

Person Specification

Essential

· At least one year working in an administrative and/or finance role

· General book-keeping and accounting experience - AAT entry level certification desired

· Experience of using databases and spreadsheets

· Experience of providing support to several teams, ability to multi-task and prioritise.

· Experience of dealing with people from a wide range of backgrounds, both on the phone and in person

· Good organisational skills and attention to detail

· Proven IT skills, including Google Suite and Microsoft office

· Strong communication skills

· Willingness to learn new systems (finance, HR, grants)

· A positive, proactive and helpful approach

· Ability to maintain confidentiality

Desirable

· Experience in an admin, finance, HR or customer-facing role

· Experience of using databases

· An interest in learning and development and interest in working within the charity sector

Attitude

· A self-starter with energy and drive, who is willing to respond to what needs doing and to take responsibility for their work

·  Efficient, adaptable and proactive approach to working.

· A commitment to promote the best interests of children and young people. Empathetic and non-judgmental towards the needs of children and families living in poverty.

What We Offer

· Hybrid working (c.3 days in the office)

· Strong commitment to staff development

· Cycle to Work Scheme

· Generous 25 days annual leave + Christmas closure + bank holidays

· Employer pension contribution

· Employee assistance programme for staff wellbeing and support

· Life assurance scheme

· Free eye tests and payment of up to £100 for glasses if required

· Enhanced maternity/paternity and sick pay

· Opportunities for career progression in Finance, HR or Operations

Interviews: Monday 9th & Thursday 12th March 2026

Please note that we may close the advert for this role early if we receive applications from suitable candidates. We hope you will apply as early as possible if you are interested in the role.

ABOUT THE ROLE

As a respected and growing organisation, BPNA is looking for a highly motivated individual who can use their dedication, attention to detail and reliability to help us develop further. We are seeking to appoint a UK Short Course Co-ordinator to join our small team which is based across our Bolton and London offices. This is a full-time, permanent post based in Bolton, working 37.5 hours a week (7.5 hours per day x 5 days per week). The Short Course Co-ordinator will provide customer care as well as logistical and technical support to both online and face-to-face UK short courses.

ABOUT BPNA

The British Paediatric Neurology Association (BPNA) is the professional organisation for doctors who specialise in the care of children with neurological disorders. The BPNA has developed a number of educational programmes for doctors in the UK and overseas both online and face-to-face. This role directly supports the education of healthcare professionals across the UK, impacting the care of children with neurological conditions.

ABOUT YOU

This role would suit an organised, efficient and practical person with excellent interpersonal and communication skills and a good deal of common sense. You will also have diplomatic skills and the ability to build good relationships. You will need to be flexible, have an ability to problem-solve on-site, provide online zoom support, set up equipment such as computers and data projectors, and to organise highly educated people whilst remaining calm and maintaining a sense of humour. We are looking for someone to join our team who will contribute to maintaining and developing our customer focused ethos.

While this role is primarily based in Bolton, there will be some UK travel with overnight stays to support in-person courses. We offer time off in lieu or overtime paid for additional hours worked.

WHY COME AND WORK FOR US?

At BPNA, we value a supportive, collaborative, and inclusive work culture. The BPNA is a small organisation with big ambitions, and we work closely together to make an impact. You'll join a welcoming team that values mutual respect, flexibility, and work-life balance. We believe in continuous learning and career progression. As a member of BPNA, you'll have access to ongoing training opportunities and support for professional development, ensuring that you can grow both within this role and across future career aspirations.

We offer 25 days’ annual leave (excluding Bank Holidays) plus an additional day leave for birthday, rising to 30 days after 10 years of service and access to the Nest Pension scheme, with 6% employer contribution. 

LOCATION

While this role is based in Bolton, BPNA offers hybrid working arrangements, enabling you to balance time between working from our office and from home. Your line manager will agree with you how much time you will be required to work in the office and how frequently, to achieve productivity and service levels. This could vary week to week. You should anticipate spending an increased amount of time in the office during your probationary period.

JOB PURPOSE

This role provides hands-on experience with technology support for virtual courses and event planning for in-person courses for health care professionals, equipping you with skills in both administrative and event coordination settings. All course planning and logistics are arranged from the BPNA offices.

The purpose of this role is to:

• Support the organisation and delivery of virtual short courses

• Support the organisation and delivery of face-to-face short courses

For the full Job Description and Person Specification, see the attchment below

HOW TO APPLY

To apply for this role, please submit your CV and a covering letter (maximum 2 pages) through CharityJob. Your covering letter should detail how your skills and experience meet the person specification. You must have the right to work in the UK.

Closing date: 1 February 2026

Interviews aimed for: 11 February 2026

Please note that only shortlisted candidates will be contacted.

Digital Communications Officer

£27,693 - £31,173 (plus London weighing if applicable)

Location : Based out of any of the WEA offices, with Hybrid working available. Typically 2 days in the office. Arrangements to be made locally. 

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities.   

Job Description 

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on. 

 As the Digital Communications Officer, you will play a vital role in enabling the WEA to meet our mission to bring adult education within reach of everyone who needs it, fighting inequality and promoting social justice.

The post holder will be responsible for supporting the Digital Branding Manager with the delivery of impactful digital campaigns (web, social media, email marketing, PR/comms) that focus on promoting our work to a variety of audiences and stakeholders, enabling us to create change for thousands of adult learners across England and Scotland. There will be a particular focus on social media within this role – you would be the WEA social media guru!

This role isn’t about marketing WEA courses, it’s about showcasing the impact of lifelong learning, growing our membership and influencing decision makers and the public. This role would suit a self-starter with knowledge and experience of the social media and digital communications landscape and can think big picture about campaigning activity. We are looking for someone who can film and edit social media content to a high standard as we look to grow our in-house produced social content.

Charity comms experience and experience of working within a charity/non-profit would be an advantage. We are a new team with high ambitions and exciting challenges looking for a creative storyteller who can shape our voice, drive conversations around our work and grow our reach.

We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button! 

We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply. 

Should you need any support with your application, then please get in touch.     We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible 

 In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development. 

You can read more about our benefits and what it’s like to work here, on our website 

Please note, we review applications ongoingly until the closing date, so please do submit an application as soon as possible.

Assessment Day at our Bradford Support hub: 18th February 2026

Please note that this role requires full time training to be held at our Bradford offices, commencing 13th April for 8 weeks, which you would need to be available for. 

We want to get to know you for the person you are, so please respectfully refrain from using any kind of any AI generated answers on the application form. 

Job Description

Whether you have worked in Debt advice before or are looking for a new opportunity we can help you develop your skills and knowledge to join our Service Delivery team. If you are confident with numbers, can deliver excellent customer service and are compassionate, but emotionally resilient then this is the perfect role for you.

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

Salary and Progression

Trainee Debt Advisor starting salary of £25,810 with the opportunity to progress to a Debt Advisor role with a salary of £27,960 usually within 12 months. Further progression is available to a Senior Debt Advisor with a salary of £29,926, usually after 2 years (based on meeting necessary performance and development criteria). 

After this there are manager and specialist roles that may become available to apply to for further career progression.

Location

Bradford Office based initially during training but with hybrid working split between home and our office available after completion of initial training. You can of course work from the office entirely if preferred.

As a Trainee Debt Advisor you will complete a comprehensive programme of classroom training, exams and on the job sign off to equip you to be able to bring expert advice and support our clients in their journey to becoming debt free. 

Once you step into one team, you will be working in a fast paced, but rewarding environment. As a debt advisor you will be creating bespoke advice, crafted to help each client gain greater control over their finances. Whether it is negotiating with creditors, or reassuring a distressed caller, as a debt advisor you’ll be demonstrating the highest standard of service, demonstrating both expertise in knowledge but also genuine care for those we are working with. 

What a Debt Advisor does:

• Build budgets to support clients in managing their finances

• Create tailored advice plans to give suitable options to become debt free

• Negotiate with creditors to create a sustainable payment plan and stop further debt collection 

• Resolve client queries over phone, email and sms

• Working with partner churches in running their local debt centres

See full accountabilities below

Rewards & Wellbeing

• CAP 6.5% employer pension contribution (increasing to 10% based on your personal contributions)

• 34 days annual holiday (including flexible bank holidays), increasing by a day per year up to 39 days

• 2 paid Mental Health days and up to 5 Family Emergency Care leave days per year

• Paid 'Revive' days to take time out with your team during the year

• Enhanced paid sickness, maternity, paternity and adoption leave

• Access to Employee Assistance Programme

• Hybrid working

• Flexitime from completion of training (start/finish earlier or later in the day, accrue extra time off & achieve that work/life balance!)

• Free annual eye tests

• Plus many more!

Responsibilities

• Complete the Debt Advisor classroom training course

• Create a client budget from information gathered by local CAP staff, reviewing documentation, identifying further queries and applying guidance to expenditure

• To advise clients on their best options to deal with their financial difficulties. This includes formulating a strategy to become debt free, as well as broader advice relevant to their financial situation 

• Pass Stage 2 sign off for advice creation 

• Identify potential enforcement action against clients, negotiating with creditors to establish sustainable plans for repaying debts (or holding further enforcement action)

• Complete Phone training and achieve sign off for call handling 

• To deal with client and creditor queries as they arise through the various communication methods available; including phones, post, emails and SMSs 

• Amend and update client budgets with changes to their circumstances and identify when a change of circumstance impacts a clients route option

• Pass Stage 1 sign off for budget amendments

• To demonstrate patience and resilience whilst helping clients with multiple complex needs, ensuring that CAP continues to deliver the very best for the very least 

• To proactively manage clients’ cases toward a debt free conclusion, completing workflow tasks as required and complying with CAP’s Debt Help Policy and Procedures at all times

• To liaise with and work alongside other Service Delivery teams

• To communicate with the CAP debt coaches regarding the status of their client’s cases

Measurable Outputs:

• Achieve a Pass in the required exams to complete the Debt Advisor training course

• Achieve Stage 1 sign off within 6 months of starting the role

• Achieve Stage 2 sign off within 12 months of starting the role

Culture

• Clearly live out and embrace the cultural values of CAP.

• Clearly demonstrate a heart and passion for the charity.

• Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity.

Other responsibilities include:

• Being willing to pray with staff and fully engaged with our Christ-centered culture.

• Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

• Attending annual CAP staff conferences.

• Completing all compulsory CAP training within given timescales.

• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

Christian commitment:

• The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values.

• Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: 

• A responsibility to ensure a safe environment in which CAP services can be delivered. 

• Identifying children and adults where there may be safeguarding concerns.

Following the CAP Safeguarding policy in addressing any concerns appropriately.

Skills required

• Excellent communication, both verbal and written 

• Able to quickly analyse complex situations to find the best solution

• Confident computer user, able to quickly gather and accurately record information

• A confident, quick learner with a capacity for large workloads

• High emotional resilience. Able maintain wellbeing whilst dealing with sensitive and highly emotive client circumstances

• Strong numerical skills

Educational requirements

• A Level education or equivalent

We are looking for a proactive and compassionate Co-production Coordinator to lead on promoting and developing the co-production element of the London DA Service, Safe Horizons Partnership. This role is full-time until March 2028. The role is based at the Victim Support office in Old Street with some home working.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About You:

As the Co-production Co-ordinator you will lead on promoting and developing the co-production element of the London Service. You will manage and chair the Experts by Experience Panel which is the forum through which current and past service users can influence the development of the London DA Service (Safe Horizons London Partnership).

The Safe Horizons London Partnership supports victims and survivors of domestic abuse to cope and recover from the impact crime has had on them, as well as supporting their journey through the criminal justice process. The service delivery model has been shaped by the views of service users and you will have an important role in growing their input and influence. You will recruit co-production champions from the staff team and support them to promote the benefits of co-production and recruit more service users into the co-production function.

Safeguarding and wellbeing are important to us and you will ensure service users are supported during their membership of the Experts by Experience Panel. As a lead in this area, you will work with the management team, sharing the feedback you have obtained and helping it feed into policies and procedures. You will also support national co-production initiatives such as the Victim Voice app. You may also support the recruitment of service users to panels hosted by our partners including the Mayor's Office of Policing and Crime and the Metropolitan Police. Good communication and interpersonal skills are essential, as well as some knowledge of the impact of crime.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About us

The Lucy Faithfull Foundation (LFF) is a UK-wide charity that exists to prevent child sexual abuse and exploitation. We’re here for everyone who needs us. We protect children by working with people who pose a risk and diverting them from causing harm. We support individuals and families who have been affected by abuse. And we help professionals who work with families to create safer environments for children through delivering risk assessments, interventions, training and consultancy.

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About the role and you

We are looking for a data professional to support and manage significant changes in the way our charity uses, processes and manages data. Our teams pride themselves on evidence-informed practice, using research and data to enhance their work at every stage. There are elements of our charity’s work which are unique to our field, making our data highly valuable in contributing to the future of preventing child sexual abuse. We collect data all the time: on the individual progress of our clients, the reach of our campaigns and the demand for our support. As part of our new Tech and Data Strategy, we are taking the next stage in our use of data analysis and data science, ensuring that we use our data more effectively and efficiently to support our teams in preventing child sexual abuse.

We are looking for a Data Scientist/Analyst to help us make this change. You will be based in the LFF Research Team, reporting to our Director of Research and Impact.

This role will facilitate better use, processing and management of data across the organisation. It will focus on four areas:

• Data systems and structures
• Data analysis
• Data visualisation
• Data security and compliance

The postholder will work alongside experienced researchers to develop a new portfolio of priority projects to enhance our work. With no fixed task list or assigned service, this role offers the freedom to explore and innovate, identifying where data, data science, and data systems can drive real change.

This role will be remote or hybrid - we have offices in Bromsgrove, Epsom and Edinburgh.

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Q&A webinar

Our Director of Research and Impact, Tom Fisher, will be hosting a Meet & Greet webinar for 1 hour on 3rd February between 12-1pm.

Tom will talk through the role, the team and the wider data/research context. He will also take questions from attendees.

Those thinking about applying can join the call and ask questions using the below Microsoft Teams link.

Microsoft Teams meeting
Meeting ID: 320 188 935 120 24
Passcode: ax69zf2N

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What you’ll get from us

We offer the following benefits:

• Hybrid working (with a minimum of 2 days in the office per week; we ask for 3 days in the office per week for the first month)
• NEST pension
• 33 days’ annual leave rising to 38 days (inclusive of statutory bank holidays following qualifying period)
• Up to 5 days’ learning and development per year
• Flu jabs & eye tests
• Season ticket loans
• Charity discounts
• Employee assistance programme
• Option of private healthcare with Benenden

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How to apply

We really welcome informal conversations with prospective candidates about the role and the charity in advance of the deadline.

To apply, please download the job pack and return your completed documents to us by 10th February 2026. Stage 1 interviews are scheduled to take place on 25th and 27th February 2026 and stage 2 interviews are scheduled to take place on 5th March 2026 for shortlisted candidates.

If you have not been contacted within 2 weeks of the closing date you have been unsuccessful with your application. Please note the successful candidate will be required to undergo a DBS check for this position.

Please avoid using AI generated responses as these will automatically be discarded – we want to hear from the real you.  Please note that only applications with all sections completed will be reviewed during shortlisting.

Previous applicants for this role need not reapply.

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