Service management jobs

CXK will be delivering 12 week NEET programmes across East Sussex, commissioned by East Sussex County Council. The programmes will run weekly in local communities where it has been identified there are a significant number of young people not in education, employment of training. The programme has been developed to improve confidence, increase skills, resilience and introduce young people to working environments that might work for them. The aim is to provide a service to enable young people to become confident enough to be work ready.

The Team

The team will support young people from across the county, seeing them at CXK bases, partner venues or in community settings. The team assess and action plan with young people referred to the programme, supporting them to understand their options and take steps toward achieving their goals around education, training and /or employment. Working with a wide range of young people, the team approach is focused, creative and persistent, building on young peoples’ confidence and motivation alongside their skills and personal growth.

 About the Role

We are seeking an experienced and motivated Assistant Youth Coach to support the delivery of a high-performing programme across East Sussex. You will deliver high quality, innovative, engaging programmes, ensuring young people achieve positive outcomes in employment, education and training while maintaining high standards of quality and performance. You will work with referral agencies to ensure that young people are inducted onto the programme and have the confidence to attend and remain engaged.

 Working closely with the Youth Coach, you will support to identify areas for improvement and contribute to service planning.

The role also requires effective partnership working, developing positive relationships with external agencies and promoting the needs of young people who are NEET or at risk of becoming NEET. You will have a good understanding of safeguarding procedures and be confident in their use.

What is the overall purpose of the role?

At Youth Action Alliance, our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future.

We are ambitious to grow, to continue supporting more young people and influence positive change. To achieve this, we are seeking to appoint a Lead Worker for the Irish Traveller cohort to develop and deliver an innovative and progressive project in a safe, industrious, and supportive environment, working primarily with this community.

The role will cover Lead and Support Worker positions across the following projects :

Irish Traveller young people (Travellers project Lead) 11-19 years old, including;

●       Weekly workshop/sessions 

● Targeted mentoring and support - helping them to stay in education, enrol in college, seek work opportunities, and access additional support services.

● Off-site holiday activities

●       Outreach, detached work and networking

Please note, work may extend to ages 8–21, subject to funding.

Staying Connected project (Associate Lead) -young people 11-19 years old, including;

● Targeted one-to-one mentoring and support via face-to-face, online or via phone

●       Direct liaison and programme planning and development Staying Connected Project Lead

● Group support delivery

● Personal action plans, including progressive pathways

● Off-site holiday activities

●       Outreach, detached work and networking

Key Responsibilities

Programme Leadership & Delivery

• Plan and deliver an innovative, progressive programme of activities, developed in collaboration with young people and colleagues.
• Create safe, supportive spaces that foster personal and social development.
• Deliver 1 to1 and group support sessions through a variety of methods (in-person, phone, digital), providing advice, guidance, mentoring, and signposting to other services.
• Organise trips, workshops, and positive activities in line with the project delivery plan.

Project & Partnership Management

• Lead the day-to-day operational and administrative management of the project.
• Develop and manage partnerships with schools, local agencies, and trusted community stakeholders.
• Represent YAA at borough, London-wide, and partnership meetings to champion Traveller young people’s voices.
• Manage project budgets, expenditure records, and ensure assets and equipment are safeguarded.
• Supervise project staff, support workers, and facilitators, ensuring high-quality delivery and compliance with YAA standards.

Monitoring, Evaluation & Reporting

• Record attendance, case notes, and data consistently and accurately in the online database.
• Capture and share the impact of young people’s journeys through case studies, feedback, quotes, photos, and video.
• Produce monthly, quarterly, and annual performance reports for senior management and the Board of Trustees.
• Contribute to fundraising efforts by demonstrating impact and supporting applications to secure sustainable funding.

This job description cannot cover every task that may arise within the post at various times, and the post-holder will be expected to carry out other duties from time to time, which is broadly consistent with those in this document. This job description does not form part of the contract of employment.

This is a unique opportunity which merges two roles with the aim to uphold the standards of the organisations and create more access and opprotunities for young people across our services.

Person Specification

Essential Skills & Experience

• A minimum Level 3 Youth Work qualification (or equivalent).
• Strong experience working with young people, ideally including the Traveller community.
• Skilled at building positive, trusting relationships with young people, families, and partners.
• Excellent organisational skills, able to manage multiple priorities and deadlines effectively.
• Confident communicator with strong literacy, report-writing, and presentation skills.
• Competent in MS Office (Word, Excel) and database systems for recording and reporting.
• A strong commitment to equity, inclusion, and safeguarding.

Desirable

• Experience within the charity, voluntary, or community sector.
• Understanding of the specific challenges facing Irish Traveller young people.
• Track record of partnership working and external stakeholder engagement.

Senior Corporate Development Manager

Reference: 5041

Salary: £43,000 – £57,000

Grade: Band 3

Contract type: TfL

Team London Transport Museum - Development

Contract details: Permanent

Location: Hybrid, Cranbourn Street

Application closing date: 20th August 2026 23.59.

Please note that this vacancy may close early if a high volume of applications is received. We therefore recommend applying as soon as possible.

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period.Hybrid working arrangements can evolve subject to business requirements.

Help Shape the Future of London Transport Museum

London Transport Museum is seeking an ambitious and commercially minded Senior Corporate Development Manager to play a pivotal role in growing corporate income and securing strategic partnerships that support the Museum’s charitable objectives and long-term ambitions, including the delivery of the LTM50 capital fundraising campaign which will transform the Museum by its 50th birthday in 2030.

This is an exciting opportunity for an experienced corporate fundraising, sponsorship, partnerships or business development professional to develop high-value relationships with leading corporate businesses, senior executives and industry decision-makers while generating sustainable income for one of London’s most iconic cultural institutions.

About the Role

Reporting to the Head of Development, you will help lead the development and delivery of the Museum’s corporate fundraising strategy, driving growth across Corporate Membership, sponsorship, corporate partnerships, the Interchange thought leadership programme, corporate events, volunteering partnerships and corporate philanthropy.

You will be responsible for identifying, cultivating and securing new corporate supporters, managing existing relationships, delivering stewardship programmes and increasing multi-year funding commitments. From prospect research and proposal development through to negotiation, contract management and partnership delivery, you will manage the full corporate fundraising cycle.

Why Join Us?

This is a unique opportunity to contribute to the future of London Transport Museum by developing partnerships that support world-class heritage, education and cultural programmes while playing a key role in delivering a major capital fundraising campaign.

If you are an ambitious relationship-builder with a passion for business development and partnership growth, we would love to hear from you.

Key Responsibilities

· Develop and deliver corporate fundraising strategies, including a capital campaign, and achieve income targets.

· Identify, cultivate and secure new corporate partnerships and sponsorship opportunities.

· Manage and grow the Interchange thought leadership and Corporate Membership programme through acquisition, retention and upgrades.

· Build strong relationships with Corporate Members, Sponsors and Partners.

· Develop compelling partnership proposals, presentations and business cases.

· Lead contract negotiations and manage partnership agreements.

· Work closely with senior stakeholders, including the Museum Board, Leadership Team and TfL

· Monitor fundraising performance, pipeline activity and income forecasting.

· Oversee corporate engagement events and networking opportunities.

· Ensure accurate supporter records, contracts and CRM data.

About You

We are looking for a confident and results-driven professional with a proven track record in securing and managing high-value corporate relationships.

You will bring:

· Significant experience in corporate fundraising, sponsorship, partnerships or business development.

· A successful track record of generating income and securing strategic partnerships.

· Strong business development, influencing and negotiation skills.

· Experience securing multi-year funding commitments.

· Excellent written, verbal and presentation skills.

· The ability to build relationships with senior stakeholders and decision-makers.

· Strong commercial awareness and strategic thinking.

· Excellent project management and organisational skills.

· Experience developing proposals, contracts and partnership agreements.

· Strong analytical, reporting and forecasting capabilities.

Desirable

· Experience within the charity, cultural, heritage or museums sector.

· Knowledge of fundraising regulations, compliance and best practice.

· Experience managing stakeholder engagement programmes and events.

· Experience using CRM systems and supporter databases.

· Understanding of the transport, infrastructure or cultural sectors.

Application Process

· Please apply using your CV only.

· Think carefully about the skills, knowledge and experience in the advert and cover this in your CV.

· PDF format preferred and do not include any photographs or images.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

· Final salary pension scheme.

· Free travel for you on the TfL network.

· Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home.

· 29/30 days annual leave plus public and bank holidays.

· TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.

· Private healthcare discounted scheme Tax-efficient cycle-to-work programme.

· Retail, health, leisure and travel offers.

· Discounted Eurostar travel.

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

Location: Home based, ideally Glasgow area
Salary: £35,000 – £40,000 FTE depending on experience
Hours: Full time 37.5 hours per week (part time considered, minimum 30 hours per week)
Contract: Permanent
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.

About Us

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

The Scotland fundraising manager role sits within our vibrant community and events team, reporting into the head of community and events. The team builds strong, long-term relationships regionally and nationally to maximise potential across all income streams. We deliver a diverse portfolio of in-person and virtual events, challenges and activities to engage networks and wider supporters in fundraising activity and tailored stewardship journeys to help us build a community of lifetime supporters.

2025/26 has been an exciting year of growth with a focus on developing flagship events, increasing participation in third-party challenges, delivering new virtual events and enhancing stewardship experiences. The budget is circa £1.8m across all income streams.

The Role

• Develop and exceed recruitment and fundraising targets with a strong understanding of supporter stewardship and fundraising best practice
• Build strong, long-term relationships with supporters, enabling them to achieve and raise more than they thought was possible
• Work both autonomously and as part of a team to deliver fundraising results
• Lead on regional and national relationship-building to maximise income potential

What We're Looking For

• Proven experience in successfully exceeding recruitment and fundraising targets
• Strong understanding of supporter stewardship and fundraising best practice
• Passion for developing relationships with supporters
• Ability to work both independently and as part of a team

Why Join Us

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community. We want all our employees to feel valued and engaged, and are committed to offering a positive working culture along with a good work-life balance.

About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

How to Apply

Please complete the online application form and submit together with your CV.

Closing date: Sunday 16 August 2026

Telephone interviews will be held on Wednesday 19 August and online interviews will be held on Monday 24 August 2026.

No agencies please.

You may have experience in the following: Fundraising Manager, Community Fundraiser, Events Manager, Charity Fundraiser, Development Manager, Relationship Manager, Campaign Manager, Community and Events Manager, Charity, Charities, Third Sector, Not for Profit, NFP, etc.

REF-229 897

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Group Activities Coordinator to play a pivotal role in our complex needs service in Notting Hill.

Sounds great, what will I be doing?

To provide management support and advice to Group Facilitators, Volunteers, Social Work Students to help them develop their role in providing support to service users.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring a strong understanding of the needs, perceptions and engagement barriers faced by African, Caribbean and Arabic-speaking communities experiencing mental health difficulties, including those who may be disengaged from services. You will have experience working directly with these communities, using co-production approaches that respect cultural needs and enable meaningful involvement and feedback. You will be confident managing services within budget, promoting equality, diversity and inclusion, and representing the organisation positively at external events through presentations and promotional activity. You will have excellent knowledge of mental health conditions, including signs, symptoms and treatments, with the ability to assess deteriorating mental health and take appropriate action. A strong working knowledge of housing, community care, mental health, health and safety, and welfare benefits legislation is essential, alongside the ability to use computer systems to produce accurate reports and monitor the quality of staff record-keeping to a high standard.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Role Overview

This is an exciting time to be joining the charity! Our new strategy focuses on growth and long-term sustainability, with ambitious plans to extend our reach and impact nationally and to expand and diversify our services. Our long-term ambition for the future is a transformed landscape of multi-disciplinary therapeutic support in schools, with UP acknowledged and recognised as a thought-leader, innovator, preferred collaborator and convener.

We are entering a period of significant growth and change driven by our new strategy, and the Clinical Director will play a pivotal role in shaping the evolution of our clinical approach, delivering our strategic priorities, and representing UP as a credible and influential clinical leader.

You will provide strategic clinical leadership and robust clinical governance across the charity, ensuring our services remain safe, effective, evidence-based and responsive to need. You will champion high standards of multidisciplinary practice, leading and developing our clinical workforce, providing clinical oversight and support, driving improvement and innovation, and building infrastructure, capability and clinical excellence needed to support our future growth.

This is a hands-on leadership role that combines strategic vision with operational delivery. While the role balances both strategic and operational responsibilities, we anticipate that, through building internal capability and capacity, the focus will evolve over time towards a greater emphasis on strategic leadership, innovation, growth and impact. There is real opportunity to make this role your own.

We are looking for a strategic, confident and adaptable leader who will thrive in a growing organisation and enjoy working innovatively and collaboratively. You will be able to inspire confidence and credibility across a wide range of audiences, be passionate about the value of multidisciplinary working to achieve the very best outcomes for children and families, and be motivated by the opportunity to lead meaningful and lasting change.

Making your application:

• Please make your application by submitting your CV, along with a cover letter which clearly demonstrates how you meet the person specification criteria (we will be shortlisting candidates closely against the person specification).
• Interviews will be arranged on a rolling basis, as suitable applications are received. Please note that we may close the advert prior to the closing date, so please don’t delay submitting your application! We will keep you updated on your application by email, and will let you know about anything you will need to prepare if you are shortlisted.
• For further information, or if you require any reasonable adjustments at any stage of the application process, please contact us.
• We are committed to safeguarding and promoting the welfare of children and young people and expect all those who work with us to share this commitment. It's a criminal offence for a person to apply to work with a group from which they have been barred from working.

Join an aspirational community where your personal impact will be recognised, celebrated, and felt for years to come.

This role is for someone who can design and deliver a major gifts programme that secures five- and six-figure philanthropic gifts to expand bursaries and campus facilities at Cranleigh. You will lead high-value relationship-building, translate strategic campaign goals into personalised appeals, and create stewardship that demonstrates measurable impact to donors.

What you'll be doing

• Shape campaign strategy with the Director of Development and Senior Leadership, translating strategic priorities into prospect journeys and solicitation plans.
• Manage a portfolio of high-net-worth individuals end-to-end: identification, cultivation, solicitation and long-term stewardship aimed at five- and six-figure gifts.
• Develop insight-led stewardship and reporting that shows donors the impact of their gifts and encourages ongoing support.
• Build strong internal partnerships across academic departments, boarding, alumni and trustees to identify funding opportunities and create joined-up donor experiences.
• Support events and donor-facing activities that deepen engagement and raise the profile of priority projects.

What we're looking for

Essential 

You will excel at cultivating prospective relationships into philanthropic income, delivering impact-focused stewardship, and presenting persuasively to senior stakeholders. Solid experience with fundraising CRMs and donor data protection is required.

Desirable 

Ideally, you bring background experience in education (schools or HE), capital campaigns, or bursary fundraising, alongside familiarity with platforms like Raiser’s Edge or ToucanTech and alumni or volunteer networks.

About the team

You will report to the Director of Development and work closely with a small fundraising team and the Fundraising Operations Manager. Expect close support for strategy-setting and practical delivery, and direct involvement in high-profile donor meetings and events.

What we offer

• Opportunity to shape and lead a major gift programme with visible institutional backing.
• Work on an attractive campus in the Surrey Hills within an active day and boarding school community.
• Competitive benefits package

About us

Cranleigh is an independent day and boarding school based in the Surrey Hills. The school is expanding campus facilities and increasing bursary provision to broaden access to a Cranleigh education.

Cranleigh offers a supportive community environment and also a wide range of benefits. 

For further details about the role and to apply, please click apply which will take you to our website.

Candidates are requested to submit a brief letter of application (no more than one side of A4), together with the online application and supported by a full CV (via the ‘Apply now’ button on the website) as soon as possible and no later than 9:00 am 1st September. Applications are considered as they are received and therefore the vacancy may close sooner than advertised.

Cranleigh School recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

All applicants must have the right to work in the UK.

The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.  The post holder will be subject to a DBS check.

Do you love helping people achieve extraordinary goals and creating unforgettable supporter experiences? Are you passionate about building relationships with supporters to help them raise funds for a vital cause? 

Challenge events are a crucial part of our strategy and provide a wide range of opportunities for our supporters to fundraise for the charity and engage with our work. We have ambitious plans to expand our third-party events portfolio as well as explore how we further maximise the potential of owned events. This role is pivotal in helping us to develop and grow our portfolio.

You’ll be responsible for leading the delivery of the Challenge Events programme and will thrive on collaborating with teams across the charity to continuously improve supporter experiences, maximise income potential and seek out new opportunities.

Our benefits

 

Working environment

• Hybrid working for most roles, with time split between our offices at Mansell Street or The Royal London Hospital and remote working
• Flexible working arrangements for most roles, with a 35-hour working week (for full-time employees) and core hours of 10:00-16:00
• A collaborative culture built around our values: compassionate, courageous and pioneering
• Access to a variety of learning and development opportunities to support your career growth
• A commitment to equality, diversity, inclusion and belonging, supported by our employee-led network, All Inclusive.

Supporting your wellbeing

• 27 days of annual leave plus bank holidays (pro rata for part-time employees)
• Additional office closure between Christmas and New Year, giving you an extra three days leave each year
• Additional annual leave awarded for long service
• One day's paid moving leave each year
• One day's paid volunteering leave each year to support causes that matter to you
• Compassionate leave
• Enhanced sick pay, providing up to five weeks full pay in a rolling 12-month period from day one of employment
• Access to a free and confidential Employee Assistance Programme, offering support for emotional, financial and legal matters, plus a wellbeing app.

 

Supporting your financial wellbeing

• Generous pension scheme with a 10% employer contribution when you contribute 5%
• Medicash health cash plan, helping you claim back the cost of everyday healthcare expenses
• Access to a wide range of employee discounts through sites including Blue Light Card, Health Service Discounts and Perks at Work
• Season ticket loan
• Cycle to Work scheme.

 

Supporting your family

• Enhanced maternity pay, offering company maternity pay at 75% of your annual salary for weeks seven to 26 of maternity leave
• Life assurance cover equivalent to four times your annual salary.

Main Purpose of the Role

The Duty Officer plays a key operational role in ensuring the smooth running of the Friendly Trust’s office duty function. The postholder will be the designated lead for Office Duty sessions, acting as the first point of contact for calls, visitors, and day-to-day operational queries.

The role also provides structured support to a Trust Officer managing a caseload of Service Users requiring lower levels of support, assisting with administrative casework, financial monitoring tasks, and maintaining accurate records.

This post bridges administrative and frontline service delivery functions, enabling Trust Officers to focus on complex casework while maintaining high standards of responsiveness and record keeping.

Key Responsibilities

1. Office Duty (Primary Function)

• Take responsibility for the delivery of Office Duty sessions in line with the Office Duty Procedure.
• Manage incoming telephone calls, enquiries, and visitors, ensuring all interactions are recorded accurately.
• Maintain and update the Office Duty diary, including:
  • Recording calls, visitors, and actions taken
  • Logging outstanding actions for follow-up
  • Ensuring continuity between sessions
• Use CasparGov to record duty activity promptly and accurately.

· Monitor planned and ad hoc cash collections, ensuring compliance with The Friendly Trust's policies and procedures, checking requirements, and promptly identifying and escalating any issues or discrepancies.

• Carry out cash tin checks and ensure appropriate balances for ongoing sessions.
• Liaise with the Duty Team Manager where queries require escalation.

2. Service User Support

· Support a designated Trust Officer in managing a caseload of Service Users requiring lower levels of support

• Assist with routine financial administration tasks such as:
  • Monitoring transactions and basic budgeting support
  • Preparing information for review by the Trust Officer
• Maintain accurate records of activity in line with organisational and legal requirements.
• Draft basic correspondence and follow up routine requests.

3. Administrative and Operational Support

• Provide administrative support aligned with organisational systems and processes.
• Assist with:
  • Data entry and maintaining records
  • Processing documentation and correspondence
  • Supporting internal reporting and statistics
• Contribute to efficient office systems and processes.
• Support meeting preparation or coordination where required.

4. Communication and Team Working

• Act as a professional first point of contact for Service Users, families, and external professionals.
• Work collaboratively with Trust Officers, Admin, and managers to ensure seamless service delivery.
• Escalate queries appropriately while maintaining ownership of routine enquiries.

5. Organisational Contribution

• Work in line with the Friendly Trust’s values, policies, and procedures.
• Contribute to a positive, inclusive, and supportive working environment.
• Maintain confidentiality and comply with GDPR and safeguarding requirements.
• Undertake other duties appropriate to the role.

Person Specification

Essential Skills and Experience

• Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies.
• Strong interpersonal, telephone and customer service skills, with a friendly, approachable and professional manner.
• Proven administrative experience, with strong organisational skills and the ability to manage a varied workload effectively.
• Ability to prioritise tasks, work to deadlines, manage competing demands and respond positively to changing priorities.
• Excellent attention to detail, with the ability to maintain accurate records and manage information confidentially.
• Experience of data entry, maintaining electronic databases and record management systems.
• Competent user of Microsoft 365, including Outlook, Word, Excel and Teams, and confident using databases and other IT systems.
• Ability to work independently using initiative, as well as collaboratively within a team.
• Positive, flexible and proactive approach to work.
• Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds.
• Commitment to equality, diversity and inclusion, professional standards, confidentiality and data protection requirements.

Desirable Skills and Experience

• Experience working within the charity, voluntary, health or social care sectors.
• Experience of handling calls, front-line enquiries, reception duties or customer-facing services.
• Knowledge of issues affecting people with learning disabilities and their families.
• Knowledge of welfare benefits, financial administration or related support services.
• Experience of using case management, CRM or client record systems.
• Knowledge of CASPAR Gov or similar case management software.
• Experience of supporting the production of reports, statistics, monitoring information or management data.
• Experience of coordinating office systems, facilities or administrative processes.
• Basic financial administration experience, including invoice processing, cash handling and record keeping.
• Knowledge of information governance and records management practices.
• Good record of punctuality, reliability and attendance.

Personal Attributes

• Professional, trustworthy and dependable.
• Solution-focused, with a willingness to learn, develop and adapt.
• Able to maintain composure and professionalism when handling sensitive or challenging enquiries.
• Committed to supporting The Friendly Trust's mission, values and person-centred approach.
• Demonstrates sound judgement, discretion and a high level of integrity.

If you care deeply about helping people, enjoy problem-solving, and want to make a real difference in your community, we would love to hear from you.

The Role

As a Debt Caseworker, you will work directly with clients experiencing debt and financial hardship. You will provide high-quality advice and casework, helping clients understand their options and take positive steps towards resolving their financial difficulties.

You will support clients with compassion and professionalism, breaking down complex information into practical, achievable solutions. This includes assessing financial circumstances, preparing realistic budgets, identifying priority debts, negotiating with creditors, and empowering clients to make informed decisions about their finances.

Who We’re Looking For

We are seeking a qualified Debt Adviser with experience of providing debt advice and casework.

We would love to hear from you it you are:

• Experience of debt, money, welfare benefits, or related advice work.
• Knowledge of debt services, creditor negotiation, and financial capability support.
• An empathetic communicator
• Comfortable with numbers and difficult conversations
• A natural problem‑solver who stays calm under pressure
• Organised, resilient, and adaptable
• A team player who’s open to feedback

Debt advice qualifications are helpful but not essential — we’ll support your development every step of the way.

DBS Check Required

Julian Support has been supporting the people of Norfolk and Suffolk for over 36 years with their mental health and wellbeing. We are pleased to be working in partnerhip with Norwich City Council, supporting people to create safer homes and better places to live.

Join us and enjoy a professional, supportive workplace, working alongside people motivated and passionate about the services they provide. 

Safe & Habitable Homes supports people in Norwich who have been identified as being at risk from self-neglect & hoarding.

The aim of the Safe & Habitable Coordinator role is to practically and emotionally support people to reduce risks, build trust and support people to create safer, more habitable homes.

Referrals are made through Norwich City Council and their Support NOW project. 

Core working hours are Monday to Friday, 9am-5pm.

This role will be based at City Hall in Norwich, and will be expected to work across the Norwich locality.

Applicants must hold a full, valid UK driving licence as we are supporting people in the community.

Please see the attached Job Description for more details.

If your application is successful, we will contact you with an interview time, interviews will be held on 10th September 2026 at our Head Office in Norwich.

Overview

The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.

Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.

Key Responsibilities

Salesforce administration and systems support

• Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
• Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
• Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
• Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
• Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows

Administrative support to the Quality Director and team coordination

• Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
• Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).

·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.

Research and special projects (Quality assurance, MEAL and learning)

• Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
• Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
• Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.

·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.

Pre-Committee Proposal Scrutiny

·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:

oProposals are internally consistent;

oProposed solutions credibly meet the identified needs;

oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;

oBeneficiary selection is conducted appropriately and can be justified;

oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;

oRelevant harms have been considered and mitigated;

oA proportionate M&E approach is in place;

oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.

·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.

·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.

Post-Committee Follow-up

·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)

·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.

Compliance, confidentiality, and continuous improvement

• Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.

·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.

Person Requirement

Essential

·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively

participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.

·Educated to degree-level or equivalent, with strong administrative and systems experience.

·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work

·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.

·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.

·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.

·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.

·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.

·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.

·Ability to produce clear reports/briefings and summarise research into practical recommendations.

·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.

·Discretion and good judgement when handling confidential/sensitive information.

Desirable

·Experience working in the charity, international development, or faith-based sector.

·Salesforce administration training/qualification (or equivalent CRM certification).

·Training in research methods, MEAL, data analysis, or quality/process improvement

·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.

·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).

·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).

·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.

·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.

·Experience working in a distributed/remote team environment.

Personal Qualities

·Service-minded and collaborative; enjoys enabling others to do their work effectively.

·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.

·Curious and methodical; able to work independently on research tasks and present findings clearly.

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.

York Travellers Trust (YTT) is seeking an inspiring, values-led Chief Executive to
lead our organisation through its next stage of development.

We work alongside the vibrant and resourceful Gypsy and Traveller communities of York and the surrounding area. We challenge discrimination and inequality, increase opportunities and life chances, and build bridges that promote understanding and community cohesion.

As Chief Executive, you will provide strategic leadership and hold overall responsibility for YTT’s performance, financial sustainability, governance, safeguarding and organisational development.

Working closely with our Board, staff and community members, you will:

 shape and deliver YTT’s strategic direction;
 strengthen our financial sustainability and develop new income opportunities;
 ensure our services remain effective, safe and responsive;
 build influential relationships with communities, funders, partners and
policymakers;
 champion the rights, needs and aspirations of Gypsy and Traveller
communities; and
 embed sociocratic and democratic ways of working so that community voices
genuinely shape our decisions.

We are looking for an experienced senior leader with a strong commitment to equality, social justice and community empowerment. You will have experience of leading in a charity, community organisation, public service or another values-led environment.

You will understand the strengths, needs and systemic barriers experienced by Gypsy and Traveller communities, gained through direct work with these communities or substantial experience alongside other marginalised groups.
You will combine strategic thinking with a collaborative, authentic and hands-on leadership style. You will also bring experience of managing people, working with a Board, overseeing finances, securing income and representing an organisation externally.

This is a rare opportunity to lead a trusted community organisation at an important point in its development. If you share our ambition for an inclusive, community-led and sustainable future, we would be delighted to hear from you.

The job description sets out the skills and experience we are looking for, but we know
that the right person may not tick every box. If you are passionate about our mission and bring significant relevant experience and the capacity to develop into the role, we would love to hear from you.

We are open to applications from people wishing to job share or looking for less than full-time hours; if this applies then let us know in your application.

About us:

Princess Alice Hospice is a charity supporting people in life, death and grief. We’re dedicated to working closely with individuals, communities and organisations in the London Boroughs of Kingston and Richmond and large parts of Surrey, to ensure more people receive the support they need.

About the role:

We are looking for an experienced Bereavement Counsellor, with an interest in spirituality, to provide high-quality clinical assessments and individual bereavement support for adults needing to access our Bereavement Service.

This key role will play a significant part in enabling us to deliver our commitment to holistic, person-centered care and develop our Bereavement Service.

About You:

You will be a qualified counsellor, with a strong understanding of the theories of bereavement and significant loss, insight into human development and at least two years’ post-qualification experience.

Skilled in conducting clinical assessments and providing culturally sensitive, empathic, non-judgmental, bereavement counselling for adults (in-person and via electronic media), your calm, professional approach will complement your excellent interpersonal skills.

If you’re a compassionate, empathetic person, who shares our values, and are looking for a new role in a supportive and inclusive environment, we would love to hear from you!

As well as a variety of training options, such as the opportunity to undertake an apprenticeship programme if desired, we offer a range of interesting benefits, which include:

• 27 days’ annual leave plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time) 
• educational and professional development opportunities (we have an on-site Education Team)
• clinical supervision (regular and we ensure its protected time) 
• an annual development day - protected time for you and your learning 
• subsidised meals at our on-site restaurant  
• Employee Assistance Programme 
• access to the Blue Light Card discount scheme 
• Access to a Group Personal Pension Plan (provided by Scottish Widows) plus we also offer an Auto-enrolment pension with NEST. If you have been a member of the NHS Pension Scheme, you may be able to continue your contributions to that scheme during your time at Princess Alice Hospice.
• wellbeing care - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work. 

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunity and warmly welcome applications from individuals of all backgrounds, cultures, and lived experiences. We value the unique perspectives each person brings and strive to create a workplace where everyone feels respected and supported. We are an organisation where you can be you.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. 

Please visit the Join our Team section on our website for tips and guidance on how to complete your application form, and what to expect when interviewing with us. 

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