Specialist recruitment administrator jobs
An exciting opportunity to play a key role supporting young people through our new residential programme at Jamie’s Farm Skipton. Following the success of our day visits, our residential programme will launch in January 2027. We are looking for someone to help shape the reflective and relational aspects of each visit, working closely with young people, visiting staff and the wider farm team.
What is Jamie’s Farm? Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.
Known within the organisation as ‘Therapeutic Coordinator’
More about the role: This is not a formal therapy or counselling position. As Therapeutic Coordinator, you will coordinate the therapeutic input for up to four school or partner organisation visits each month, holding personalised conversations with young people, facilitating reflective group discussions and working closely with visiting staff to ensure each child gets the support they need during and after their time on the farm.
You will also write personalised reports, contribute to daily farm life through walks, meals and shared activities, and act as the farm’s Designated Safeguarding Lead, helping ensure safeguarding practice is followed confidently and consistently.
About you : You’ll bring strong professional experience of working with young people facing challenging circumstances, with the warmth, curiosity and patience to build trusting relationships. You may come from youth work, education, mentoring, social care, pastoral support or a similar field, and will be confident supporting young people through reflective and relational approaches. You’ll be organised, collaborative and flexible, with excellent communication skills and a strong commitment to Jamie’s Farm’s values and the communities we support.
In return, we offer a competitive salary, generous annual leave and pension, regular therapeutic supervision, specialist training/CPD, all meals when on site, and the chance to join a supportive team in a beautiful rural setting.
You can find the full job description, desired experience and further employee benefits in the recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.
If you’d like to find out more before applying, we are offering an opportunity to visit the farm on Friday 4 September, between 1pm and 4pm. You’ll be able to meet the Head of Farm, ask questions and see the site. Please email the address below for further information.
The client requests no contact from agencies or media sales.
An exciting opportunity to transform young people's lives and play a central role in our new residential programme at Jamie's Farm Skipton. Following the success of our day visits, our residential programme will launch in January 2027. We are looking for a skilled and organised Programme Coordinator to join our growing delivery team, helping to shape and deliver meaningful programmes that support young people to thrive.
What is Jamie’s Farm? Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.
Known within the organisation as ‘Programme Coordinator’
More about the role: This is a varied and rewarding role at the heart of our programme delivery. You will spend much of your time working directly with young people, helping them engage fully in farm life through the shared routines and activities of the day, from feeding rounds and walks to mealtimes and evening activities. You will also plan and lead practical gardening and horticultural sessions, helping young people experience the purpose and satisfaction that come from meaningful work.
Alongside this, you will play a crucial role in coordinating up to 20 visits per year, acting as the key point of liaison with partner schools and organisations, from the point of booking through to meaningful follow-up support after the visit has ended.
About you: We are looking for someone with at least two years’ experience working with diverse groups of young people, with excellent communication, teamwork and organisational skills. You will be able to build strong relationships with young people and adults alike across a range of settings, influence and motivate others, and contribute positively to the wider vision and goals of the charity.
You will have knowledge of gardening or horticulture and the confidence to plan and deliver engaging practical sessions with young people. Experience in a school, social work or similar setting would be helpful. Warm, patient and collaborative, you will be excited by the opportunity to contribute to farm life and help shape our developing residential programme at Skipton.
In return, we offer a competitive salary, generous annual leave and pension, regular therapeutic supervision, specialist training/CPD, all meals when on site, and the chance to join a supportive team in a beautiful rural setting.
You can find the full job description, desired experience and further employee benefits in the recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.
If you’d like to find out more before applying, we are offering an opportunity to visit the farm on Friday 4 September, between 1pm and 4pm. You’ll be able to meet the Head of Farm, ask questions and see the site. Please email the address below for further information.
The client requests no contact from agencies or media sales.
Help us make a difference
Alexander Devine Children’s Hospice Service provides specialist care and support to babies, children and young people with life-limiting and life-threatening conditions, and their families.
We are looking for an enthusiastic and talented Trusts Fundraiser to join our fundraising team and help secure the income that makes our work possible.
You will research and identify new funding opportunities, write compelling applications and reports, and build strong, lasting relationships with trusts, foundations and grant-making organisations. You will also have opportunities to support wider fundraising activity across corporate, philanthropy, community and individual giving.
About you
We are looking for someone with excellent writing, research and relationship-building skills, who is highly organised and able to manage multiple deadlines.
You will ideally have experience of fundraising, grant applications, bid writing, relationship management or a similar role, together with the ability to produce persuasive written content tailored to different audiences.
Experience of using a CRM system, particularly Salesforce, would be desirable.
Most importantly, you will be passionate about making a difference and share our values of Determined, Empowering, Valuing Others, Integrity, Nurture and Empathy.
Why join us?
This is a fantastic opportunity to use your fundraising skills to have a direct impact on local children and families. You will join a supportive and ambitious team where your contribution will make a real difference.
A full driving licence and access to a vehicle for work purposes is required.
If you are a great communicator, excellent writer, a natural relationship builder and want your work to make a real difference, we would love to hear from you.
Safeguarding
Alexander Devine is committed to safeguarding children, young people and vulnerable adults. All appointments are subject to appropriate pre-employment checks, including an Enhanced DBS check, satisfactory references and Occupational Health clearance.
We are committed to creating an inclusive and welcoming organisation and encourage applications from people from all backgrounds.
We provide specialist care and support to children with life-limiting and life-threatening conditions, and their families, across Berkshire


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting children and young people affected by sexual violence?
This exciting opportunity sits within our Children and Young People's Service and will support children and young people aged 4-25 who have experienced sexual violence. The role will involve providing short-term, trauma-informed wellbeing advocacy, working closely with survivors, their families and support networks, and helping them navigate health, safeguarding and support systems.
About the Role
Reporting to the Clinical Lead for Children & Young People / Advocacy Service Manager, the successful candidate will:
- Provide specialist wellbeing advocacy and emotional support to children and young people affected by sexual violence.
- Undertake risk and needs assessments and develop support plans.
- Work collaboratively with schools, social care, health services, CAMHS, criminal justice agencies and community partners.
- Support children, young people and families to access appropriate services and resources.
- Manage a caseload, maintain accurate records and contribute to monitoring and evaluation activities.
- Deliver support through face-to-face, online, telephone and outreach settings.
- Contribute to service development, awareness raising and training activities.
Key Areas of Responsibility
The successful applicant will:
- Provide short-term wellbeing advocacy and emotional support to children and young people affected by sexual violence.
- Undertake risk and needs assessments and develop support plans.
- Support children, young people and families to navigate health, social care, education and criminal justice systems.
- Work collaboratively with schools, CAMHS, social care, health professionals, police and community partners.
- Manage a caseload and maintain high-quality records and case notes.
- Deliver support in schools, community settings, remotely and from RCSL premises.
- Contribute to safeguarding processes and multi-agency working.
- Support service development, evaluation, awareness raising and training activities.
What You Bring:
- A qualification in counselling, psychotherapy, youth work, social work or a related discipline.
- Experience of supporting children and young people experiencing trauma, abuse or sexual violence.
- Strong safeguarding and risk assessment skills.
- Experience of working in partnership with multiple agencies.
- A commitment to feminist, anti-oppressive and trauma-informed practice.
- Excellent communication, organisational and case management skills.
- A passion for ensuring the voices of children and young people remain central to decision-making.
Safeguarding and Safer Recruitment
Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.
This includes:
- Promoting the safety and wellbeing of children, young people and adults at risk
- Identifying and reporting safeguarding concerns
- Following organisational safeguarding policies and procedures
- Supporting a culture where everyone feels safe, respected and supported
Our safer recruitment processes include:
Values-based interviews
- Verification of identity, qualifications and employment history
- Reference checks
- Enhanced DBS checks where required
- Safeguarding training and supervision
- Equality, Feminist Commitment and Values.
Intersectionality and Reasonable Adjustments
We recognise that experiences of sexual violence are shaped by intersecting factors such as:
- Race and ethnicity
- Disability
- Sexuality and gender identity
- Socioeconomic background
- Immigration status
- Faith and culture
Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:
- Alternative interview formats or timings
- Additional time for written tasks
- Accessible documentation
- Support relating to disability, neurodivergence or health needs
Learning and Development
As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.
Interview Process
Shortlisted applicants will be invited to an interview, conducted via MS Teams.
Stage one: MS Teams with the CYP Clinical Lead, Advocacy Manager and Director of Programmes.
The whole process from advertisement to appointment, may take up to 3 -4 weeks.
Post holder will be required to undertake Enhanced DBS
The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.
The interview will explore experience and approach to:
- Safeguarding
- Equality, diversity and inclusion
- Wellbeing and feminist practice
- Trauma-informed therapeutic work
- Leadership responsibilities relevant to the role
This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.
How to apply
Please submit:
- Your CV and a cover letter outlining your suitability for the role to in PDF format
- Interview date(s): Rolling basis
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Please submit CV in PDF format.
Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Navigate CIO and Make a Real Impact!
Are you passionate about making a difference in people's lives?
Do you have strong communication and problem-solving skills?
Whether you're experienced in money advice or looking for a career change, we provide full training and development opportunities to help you succeed in this role. At Navigate CIO, we are a registered charity dedicated to providing free, impartial, and confidential money and debt advice across Devon and Somerset.
Our work supports individuals and families facing financial hardship, helping them build financial resilience and regain control of their lives. This is more than just a job—it's an opportunity to transform lives and strengthen communities.
This role is funded by the British Gas Energy Trust (BGET), allowing us to provide specialist energy and money advice to those who need it most.
Why Join Us?
• Full training provided – no prior experience in debt advice needed.
• A rewarding role – support vulnerable individuals to improve their financial wellbeing.
• Career development opportunities – ongoing training and professional growth.
• Flexible working environment – work across various locations, including home visits and remote support.
• Supportive team culture – be part of a dedicated and passionate team that values collaboration.
About the Role
We are looking for a compassionate Debt & Energy Adviser to provide money, debt, and benefits advice to individuals who are often in crisis and face multiple barriers to accessing the support they need. The role primarily involves face-to-face home visits, supported by telephone, video, email, and digital advice. You will be at the forefront of delivering essential money and debt advice to clients with high level needs, helping them navigate their financial challenges.
Key Responsibilities:
- Assess and review client needs to ensure appropriate support.
- Identify and address barriers preventing clients from accessing money advice.
- Provide comprehensive, caseworker-level advice on money management, debt solutions, and financial capability.
- Develop individual action plans tailored to client needs, ensuring dignity and respect.
- Maintain accurate case records and documentation.
- Deliver high-quality money advice services in partnership with key stakeholders.
• Offer tailored support, in clients homes, online and via telephone
What We’re Looking For:
We are looking for individuals with the right skills and attributes, even if you don’t have direct experience in money and debt advice. If you are passionate about helping others and eager to learn, we encourage you to apply!
Essential Skills & Attributes:
- Strong people skills – ability to build rapport and communicate effectively.
- Ability to support vulnerable individuals with multiple and complex needs.
- Empathy and a non-judgmental approach.
- Understanding of confidentiality, GDPR, and safeguarding policies.
- Ability to prioritise tasks and manage workloads effectively.
- IT proficiency (Word, Excel, email, case management systems).
- Ability to work independently and as part of a team.
- Willing and able to travel across Somerset for client appointments.
- A full DBS check will be required.
Desirable Skills & Experience:
- Experience in advice, advocacy, or support work (paid or voluntary).
- Knowledge of welfare benefits, housing, and debt advice.
- Experience in sectors such as mental health, addiction, housing, or social prescribing.
- Willingness to train as a DRO (Debt Relief Order) Intermediary.
Ready to Make a Difference? If you’re looking for a career where you can grow professionally while transforming lives, this is the perfect opportunity for you.
Apply today and start your journey towards empowering individuals and communities through financial resilience!
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
Headway UK developed the Approved Provider Scheme in 2011, which is a voluntary standards-based accreditation, for rehabilitation and residential units for people with a brain injury and we are looking for a new part time team member.
- Location: Preference for Midlands based, either home based or in Headway UK’s office in Nottingham.
- Salary: £35,000 FTE (pro rata for 21 hours per week) (days are flexible)
Brief overview
Are you a professional with experience supporting brain injury survivors?
Are you passionate about improving standards or care, for brain injury survivors?
Would you be good at conducting assessments and supporting residentials care units to improve the care that they provide?
Headway UK developed the Approved Provider Scheme in 2011, which is a voluntary standards-based accreditation, for rehabilitation and residential units for people with a brain injury and we are looking for a new part time team member.
By participating in the scheme Approved Provider units affirm their dedication to excellent care, operational efficiency, and continuous improvement. The accreditation of units is then published for families, individuals and professionals to help inform their choices when identifying suitable provision for brain injury survivors. Our accreditation process is designed to be collaborative and supportive, guiding units through every step towards achieving and maintaining exemplary service standards.
The role will involve, conducting and writing assessments and working with the Approved Provider and Training Manager to manage Lead Assessors, who are based around the UK and the Service User Perspective Assessors, who are either brain injury survivors, or family members/ carers.
Embrace Headway’s mission of Improving Life After Brain Injury. Join us to ensure the highest quality care for ABI survivors throughout their journey to recovery.
What you will do:
- Conduct Approved Provider assessments, which includes going into brain injury residential units and assessing the services they provide and making recommendations, to improve practice against the framework.
- Writing and reviewing reports for Approved Provider units, following assessments, that clearly highlight strengths and areas for development.
- Contributing to the development and growth of Headway UK’s Approved Provider scheme, by continuing to drive forward standards and onboarding new units.
- Working with freelance Lead Assessors and Service User Perspective Assessors (who are brain injury survivors or family members) who are based around the UK, to organise assessments and ensure the schemes standards are upheld.
About you
We’re open-minded and welcome all applicants who believe they can succeed. Though ideally, you will have:
- Prior experience of working in the field of acquired brain injury.
- Relevant professional qualification (e.g. occupational therapy, speech and language therapy, clinical psychology, physiotherapy, nursing, social work).
- Ability to write and moderate written reports of high quality and clarity, to provide accurate and accessible feedback.
- Very good IT skills, including be proficient in the Microsoft Office suite (e.g., Outlook, Word, Excel and Teams).
- Ability to gain the trust, confidence, and respect at all levels within external organisations and staff groups.
- Be an excellent communicator, with new and existing Approved Provider units.
Benefits
As a staff member at Headway UK you’ll have access the following range of benefits;
Financial Security
- Competitive Salaries
- Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
- Occupational Sick Pay Scheme – Increasing with length of service.
- Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for
Flexible Working
- Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
- We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
Wellbeing
- You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
- Eye Test Vouchers
- Mental Health First Aiders
Holidays and leave
- You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
- Birthday leave
Benefits
- You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.
About us
Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.
Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.
Safeguarding
At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a criminal background check and two satisfactory references.
Equality, Diversity & Inclusion
We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.
We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Please don’t hesitate to contact us if you need support with the application or you would like a chat about what it’s like to work with us.
Thank you for your interest in Headway UK and we look forward to getting to know you!
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
- Job Title: Services Co-ordinator
- Location: Hybrid - Minimum two days per week from Nottingham office. Remaining time can be home based, or office based.
- Salary: £27,000
- Permanent, 35 hours per week (permanent)
- Annual leave: 25 days per annum, incrementally increasing to 30 days with long service, plus an additional day off for your birthday, excluding bank holidays.
Looking to improve life after brain injury for the 150,000 people and their families admitted to hospital each year with a brain injury? Then why not join Headway as our Services Co-ordinator? In this role you will take the lead on vital Headway UK projects and work alongside colleagues in the wider Services Department to help support our key front-line services.
WHAT YOU WILL DO:
As Services Coordinator, you will take the lead on three of Headway UK’s vital services. You will be responsible for processing applications to our Emergency Fund, which provides travel and accommodation grants to family members, to support them to be at the bedside of loved ones, when their family member is in hospital, after acquiring a brain injury. Your role will include making recommendations for funding, signposting applicants onto other organisations, keeping detailed records and producing basic financial reports to highlight the Emergency Funds’ position throughout the year.
You will also lead the annual renewal of the Headway UK’s Solicitor’s Directory, ensuring it remains a vital resource for those seeking specialist solicitors with experience in handling brain injury cases.
You will support the delivery of Headway UK’s training programme through effective administrative support, including managing the training mailbox, responding to enquiries, distributing certificates, and liaising with delegates and associate trainers.
You will work alongside colleagues within the wider Services Department to provide exceptional administrative support
On occasion you will also be required to work with the Project Lead for Brain Injury Identity Cards and assist with processing Brain Injury Identity Card applications.
ABOUT YOU
We’re open-minded & welcome all applicants who believe they can succeed. Though ideally as Services Co-Ordinator, you will:
- Have a passion for improving the quality of life for others, especially those with disabilities and long-term health conditions.
- Be able to communicate effectively and confidently to brain injury survivors, families, carers and staff within hospital settings
- Have exceptional administrative skills
- Strong attention to detail and able to consistently input accurate information into our CRM
- Have the ability to manage multiple tasks autonomously
- Be an active member of the Services Department and contribute to its culture
BENEFITS
As a staff member at Headway UK you’ll have access the following range of benefits;
Financial Security
- Competitive Salaries
- Pension - You’ll automatically be enrolled into the People’s Pension with Headway contributing between 3 – 6% dependant on your contributions
- Occupational Sick Pay Scheme – Increasing with length of service.
- Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for
Flexible Working
- Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
- We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
- Opportunity to work from abroad, for up to four weeks a year (subject to approval)
Wellbeing
- You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
- Eye Test Vouchers
- Mental Health First Aiders
Holidays and leave
- You’ll get 25 days leave incrementally increasing to 30 days based on service, plus an additional day off for your birthday, excluding bank holidays.
Benefits
- You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.
ABOUT US
Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.
Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.
SAFEGUARDING
At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.
EQUALITY, DIVERSITY AND INCLUSION
We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.
We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Please don’t hesitate to drop us an email or give us a call if you need support with the application or you would like a chat about what it’s like to work with us.
Thank you for your interest in Headway UK and we look forward to getting to know you!
Next steps
Closing date: Midnight Wednesday 16 September.
Shortlisting date: Thursday 17 September.
Interviews: thursday 24 September.
Please click the links below to view the job description, person specification and notes of guidance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Peabody, we are committed to assisting tenants in our temporary accommodation services who may need guidance to maintain stable housing and live independently. We provide a person-centred service to households who are homeless or may be at risk of homelessness, experiencing financial pressures, or adjusting to new tenancies whilst their homeless application is assessed by the local authority. As housing caseworkers, we focus on early intervention, tenancy sustainment, and connecting tenants to the right services, helping them build confidence, develop independence, and move on to longer-term, secure housing.
Please note:
This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work.
About the role:
You will guide and empower tenants in temporary accommodation to sustain their tenancies through the delivery of housing-related advice. The role encourages tenants to take a proactive approach in managing their accommodation and personal housing plans as defined by the local authority.
About you:
You communicate clearly and effectively with tenants, colleagues, and stakeholders, and consistently deliver excellent customer service in a supportive and respectful manner. You have a strong awareness of professional boundaries and always maintain them. Adaptable and flexible in your approach, you are committed to equality, diversity, and inclusion.
You’re skilled at building positive relationships and thrive when working as part of a team. Highly organised and proactive, you can confidently manage a varied caseload while maintaining strong attention to detail and accurate record-keeping. With solid IT skills, you demonstrate resilience and bring a positive, can-do attitude to everything you do.
Desirable but not Essential Skills/Experience:
- Experience assisting people in housing, support and customer-facing roles.
- Understanding of tenancy sustainment and housing-related support needs.
- Transferrable skills or lived experience.
- Knowledge of welfare benefits, including Housing Benefit, Universal Credit and disability benefits.
- Awareness of safeguarding practices and responsibilities.
We offer:
25 days’ annual leave plus bank holidays.
Flexible benefits package – including healthcare, dental, and lifestyle discounts.
Ongoing training and development, including qualifications and apprenticeships.
Up to 10% matched pension contribution
If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.
Please read before applying:
Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.
Our Assessment Process
Our fair, inclusive and transparent recruitment process involves a first stage interview (via MS Teams) no later than the 11th September, with an in person 2nd stage interview at our Pitsea office no later then the 18th September.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Start your fundraising career with a leading national anti-prejudice charity and help build the relationships that make our work possible.
Gain hands-on experience across trusts, donors, events and fundraising operations while developing valuable skills in a supportive, mission-driven team.
The Anne Frank Trust UK empowers young people to challenge all forms of prejudice through education and dialogue. We are looking for a motivated, organised and enthusiastic Fundraising Assistant to join our Development Team and play a key role in supporting the fundraising activity that enables our work to reach thousands of young people each year.
This is an ideal opportunity for someone looking to take their first step into fundraising or the charity sector. You do not need extensive fundraising experience. We are looking for someone with strong organisational skills, excellent attention to detail and a genuine commitment to our mission. In return, you will receive hands-on training, mentoring from experienced colleagues and opportunities to develop your skills and take on increasing responsibility.
As Fundraising Assistant, you will support all aspects of fundraising and donor engagement. From processing donations and managing supporter records to helping deliver events, steward donors and support trust and foundation fundraising, you will gain broad experience across multiple fundraising disciplines. As your confidence develops, you will have the opportunity to contribute to funding applications and manage smaller grant requests independently.
You will work closely with colleagues across the organisation, supporting donor visits, fundraising events and school engagement opportunities, while helping to ensure our supporters receive an outstanding experience at every stage of their journey with the Trust.
We are looking for someone who is curious, proactive and eager to learn. If you enjoy building relationships, are comfortable balancing multiple priorities and want to be part of an organisation committed to equality, diversity and youth empowerment, we would love to hear from you.
This role offers a unique opportunity to develop a strong foundation in fundraising while making a meaningful contribution to an organisation that helps empower young people create across the UK to recognise and challenge all forms of prejudice.
SALARY: £28,860 (Includes London Weighting)
CONTRACT: Permanent
HOURS: Full time (37.5 hours per week)
Usually Mon-Fri 9am to 5.30pm.
4 days out of 5 (Monday to Thursday) in the office in London.
Occasional work required outside usual time for events with Time Off In Lieu provided.
Office Based – with a day to work from home and occasional UK-wide travel and overnight stays.
BENEFITS: The postholder will be entitled to the Trust’s standard benefits, pro-rated where applicable, and subject to scheme rules and eligibility. These include: 28 days’ annual leave plus statutory holidays in England and Wales and any additional discretionary closure days in December; contributory pension (10% total: 5% employee/ 5% employer) with option to increase to 17% (7% employee, 10% employer) post-probation; cycle to work scheme; Employee Assistance Programme
Tasks and Responsibilities
· Maintain and update the fundraising database, ensuring supporter records are accurate, complete and up to date.
· Process donations and prepare acknowledgement letters, emails and receipts in line with donor stewardship standards.
· Manage Gift Aid administration, including data checks, record maintenance and submission processes.
· Provide administrative support to Fundraising Officers, including diary management, meeting scheduling and preparation of briefing materials.
· Support the planning and delivery of fundraising events, donor visits and receptions.
· Coordinate donor and community representative visits to schools in collaboration with the Education Team.
· Assist with the preparation of fundraising reports, presentations and internal documentation.
· Support general department administration to ensure the smooth running of the fundraising function.
· Conduct basic prospect research to identify potential funding opportunities.
· Prepare supporting documents, budgets and attachments for grant applications.
· Maintain accurate records of application deadlines, reporting requirements, funding decisions and income forecasts.
· Assist with drafting sections of funding applications and reports.
· Support the management of smaller grant applications and reports, with the opportunity to lead applications of up to approximately £5,000 as experience develops.
· Monitor grant reporting deadlines and ensure officers are supported to meet all requirements.
· Prepare thank-you letters, impact updates and other donor communications.
· Support the administration and delivery of the organisation’s Patrons Programme.
· Assist with donor stewardship activities and ensure timely follow-up actions are completed.
· Support the tracking and management of donor journeys in collaboration with the Communications team.
· Maintain accurate records of donor interactions and stewardship activity on the fundraising database.
· Help ensure donors receive a positive and consistent experience across all engagement touchpoints.
Person Specification:
ESSENTIAL CRITERIA
· An interest in fundraising, philanthropy or the wider charity sector.
· Excellent organisational skills and strong attention to detail.
· Strong written and verbal communication skills.
· Good administrative skills and confidence working with databases, spreadsheets and digital systems.
· Ability to manage multiple priorities and deadlines effectively.
· A proactive, reliable and positive approach to work.
· Willingness to learn, accept feedback and develop professionally.
· Ability to work collaboratively as part of a team.
DESIRABLE CRITERIA
· An understanding of and interest in fundraising, donor stewardship or supporter engagement.
· Experience using a CRM, fundraising database or supporter management system.
· Experience supporting events or coordinating projects.
SKILLS AND ABILITIES
· Excellent organisational skills, to manage a varied workload.
· Excellent interpersonal skills with the ability to develop relationships with relevant stakeholders.
· Ability to use initiative, problem solve and be a team player.
· Strong literacy, numeracy and IT skills.
· Excellent presentation skills.
VALUES AND PERSONAL QUALITIES
· Enthusiasm for Anne Frank, the Trust’s work including our commitment to youth empowerment.
· A deeply held belief in equality and diversity with a willingness to learn.
·A commitment to helping young people recognise and challenge all forms of prejudice.
· Willingness to travel regionally and across the UK and work evenings and weekends when required.
QUALIFICATIONS
· Educated to at least degree level or equivalent, ideally with a relevant professional qualification.
OTHER REQUIREMENTS
· Enhanced DBS check on appointment
The application process is submitting your CV and a supporting statement outlining why you want to work for the Anne Frank Trust UK (no more than 1,000 words).
Please upload your CV and Cover Letter via the Charity Job portal.
The closing date is 28th August but we reserve the right to close the posting early if enough suitable candidates are found.
First stage interviews will take place in person in our London office on Monday 14th or Wednesday 16th September with a second stage in person interview to follow.
Learning from Anne Frank and the Holocaust, we empower young people aged 9 to 15 to challenge all forms of prejudice.
IPS Grow Regional Lead
We are seeking an experienced IPS professional with strong leadership experience to support the quality, performance and development of IPS services across London.
Position: IPS Grow Regional Lead
Salary: £49,000 plus £5,000 London Market Premium
Location: London/Hybrid, with a mix of remote and onsite working across London
Hours: Full-time
Contract: Permanent
Closing date: 11 September 2026 at 9am
First stage interviews: 23 September 2026, via Zoom
Final interviews: 1 October 2026, face to face
About the Role
This is an opportunity for an experienced IPS Team Leader, Senior Employment Specialist or Service Manager to use their expertise to improve the quality and impact of Individual Placement and Support services.
Working with IPS teams, commissioners, health system leaders and national stakeholders, you will provide practical support, mentoring and quality assurance to help services deliver high-fidelity IPS and achieve strong employment outcomes.
The role involves significant travel across London, alongside remote working.
Key responsibilities include:
- Conducting regular in-person and virtual visits to IPS services
- Coaching and mentoring IPS Team Leaders and Employment Specialists
- Supporting services to improve performance, quality and fidelity to the IPS model
- Leading IPS fidelity reviews, guided self-assessments and follow-up action planning
- Working with commissioners and health leaders to identify barriers and improve service delivery
- Supporting workforce planning, performance management and outcome forecasting
- Building strong relationships with regional and national stakeholders
- Supporting services to improve data quality and reporting
- Facilitating learning networks, workshops, webinars and communities of practice
- Supporting the delivery of racially equitable IPS services and measurable improvement plans
About You
You will have recent leadership experience within an IPS service at Team Leader, Senior Employment Specialist or Service Manager level, alongside comprehensive knowledge of the IPS model and its practical application.
You will also bring:
A strong track record of improving IPS performance and employment outcomes
- Experience working with stakeholders at both operational and strategic levels
- Strong knowledge of IPS fidelity, implementation challenges and best practice
- Experience supporting positive change within services or systems
- Confidence navigating performance and quality conversations
- Excellent communication, facilitation and relationship-building skills
- Strong organisational skills with the ability to manage competing priorities
- A structured approach to problem solving and the ability to develop practical solutions
- A commitment to race equity and evidence-based employment support
- The flexibility and willingness to travel regularly across London
About the Organisation
Join an ambitious not for profit organisation working to design, fund and scale better solutions to complex social problems.
The organisation works in partnership with governments, funders, communities and the social sector to create lasting change across areas including employment and skills, health and social care, children and young people, housing and homelessness.
This role sits within IPS Grow, a national programme supporting the expansion and quality of Individual Placement and Support services across England. The programme works with mental health, primary care and drug and alcohol services, providing expert support to improve fidelity to the IPS model and employment outcomes.
The organisation offers a supportive and collaborative working environment, alongside high-quality training, development and opportunities for career progression. Applications are actively encouraged from under-represented and minoritised groups, including people with lived experience of the social issues the organisation works to address.
Other roles you may have experience of could include: IPS Team Leader, Senior Employment Specialist, IPS Service Manager, Employment Services Manager, IPS Programme Manager, Supported Employment Manager, Employment Support Manager, IPS Lead, Regional Employment Lead or Employment Programme Lead.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be Part of Meaningful Change
Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy.
We are now seeking a Marketing & Lead Generation Officer to join our Fundraising & Communications Team at this pivotal time. This opportunity is available on permanent basis.
We are looking for a motivated and results-driven Marketing & Lead Generation Officer to help grow our Training & Prevention income through strategic marketing and business development activity. This is an exciting opportunity to combine your marketing expertise with meaningful social impact.
About the Role
Our sector-leading training programmes are delivered to universities, schools, local authorities, healthcare providers, police services, charities and corporate organisations. These programmes equip professionals and young people with the knowledge and confidence to prevent sexual violence and respond safely to disclosures.
What We Do
Rape Crisis South London (RCSL) is a specialist charity dedicated to supporting survivors of rape, sexual abuse and all forms of sexual violence across twelve London boroughs. We provide a range of trauma-informed services that empower survivors, promote recovery and help individuals rebuild their lives.
What You’ll Do:
- Develop and deliver targeted email marketing campaigns to generate enquiries, leads and training bookings.
- Identify and engage new audiences across the corporate, education, healthcare, public and community sectors.
- Create compelling marketing content that showcases the impact and value of our training programmes.
- Build and manage a robust sales pipeline, nurturing prospects from first contact through to booking.
- Act as the first point of contact for training enquiries, building positive relationships with prospective clients.
- Work closely with our specialist trainers to coordinate meetings, develop opportunities and maximise conversions.
- Monitor campaign performance, analyse data and use insights to continuously improve results.
- Maintain accurate records and reporting using our CRM system.
- Help grow a vital income stream that directly funds frontline support services for survivors of sexual violence.
- This role would suit someone who enjoys building relationships, spotting opportunities, delivering creative marketing campaigns and using data to drive results, all while contributing to a mission-driven organisation that creates meaningful social impact.
About you
We are looking for someone who has:
- Experience delivering successful email marketing campaigns.
- A track record of generating leads, enquiries or sales.
- Strong written communication and marketing content creation skills.
- Experience using CRM systems and analysing campaign performance.
- Excellent organisational and relationship-building skills.
- The ability to work independently while collaborating effectively with colleagues.
- A commitment to feminist values, survivor-centred practice and the mission of Rape Crisis South London.
Safeguarding and Safer Recruitment
Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.
This includes:
- Promoting the safety and wellbeing of children, young people and adults at risk
- Identifying and reporting safeguarding concerns
- Following organisational safeguarding policies and procedures
- Supporting a culture where everyone feels safe, respected and supported
Our safer recruitment processes include:
- Values-based interviews
- Verification of identity, qualifications and employment history
- Reference checks
- Enhanced DBS checks where required
- Safeguarding training and supervision
- Equality, Feminist Commitment and Values.
Intersectionality and Reasonable Adjustments
We recognise that experiences of sexual violence are shaped by intersecting factors such as:
- Race and ethnicity
- Disability
- Sexuality and gender identity
- Socioeconomic background
- Immigration status
- Faith and culture
Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:
- Alternative interview formats or timings
- Additional time for written tasks
- Accessible documentation
- Support relating to disability, neurodivergence or health needs
Learning and Development
As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.
Interview Process
Shortlisted applicants will be invited to an interview, conducted via MS Teams.
Stage one: MS Teams with the Training & Prevention Manager, Director of Fundraising & Communications and one other panel member.
The whole process from advertisement to appointment, may take up to 3 -4 weeks.
Post holder will be required to undertake Basic DBS.
The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.
The interview will explore experience and approach to:
- Safeguarding
- Equality, diversity and inclusion
- Wellbeing and feminist practice
- Trauma-informed therapeutic work
- Leadership responsibilities relevant to the role
This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.
How to apply
Please submit:
- Your CV and a cover letter outlining your suitability for the role.
- Interview date(s): This opportunity will remain open for 4 weeks. However, due to the urgent need to recruit to this role, applications will be reviewed on a rolling basis, and interviews may be arranged before the closing date. We therefore encourage early applications.
Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
We encourage you to follow us on LinkedIn @ rapecrisissouthlondon for future opportunities and updates.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Providing specialist support to women and girls who have experienced rape and/or childhood sexual violence and abuse.



The client requests no contact from agencies or media sales.
Role/Job Title: Social Care Trainer
Location: Various locations across Kent, Sussex, Bexley and Surrey (travel required; access to your own vehicle is essential for this role). Mileage expenses will be paid for travel to locations away from your main workplace, in accordance with the organisation's mileage policy.
Hours: 37 hours per week (Monday – Friday 8:30am – 16:30pm)
Salary: £30,000 per annum (Dependent on experience)
Closing date for applications: Friday 4th September 2026
Please note that we reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. We therefore encourage interested candidates to apply as soon as possible.
Equal Opportunity/Accessibility and Accommodations Statement:
As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don’t hesitate to reach out.
Aspens’ mission is to provide high-quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.
About the Role:
We are seeking an enthusiastic and motivated Social Care Trainer to join our People Department. This is an exciting opportunity for an experienced trainer or social care professional looking to develop their career in learning and development.
As a Social Care Trainer, you will be responsible for delivering engaging and effective mandatory training programmes to colleagues across our organisation. You will play a key role in ensuring our workforce remains compliant, competent and confident in delivering high-quality support to the people we serve.
The successful candidate will be passionate about learning, possess excellent communication and facilitation skills, and be committed to their own Continuing Professional Development (CPD).
Key Responsibilities
- Facilitate both mandatory and specialist courses (for example Non-Abusive Psychological and Physical Intervention - NAPPI training)
- Facilitate engaging, inclusive and compliant learning sessions.
- Review and update training materials to reflect legislative, policy and best practice changes.
- Evaluate training effectiveness through feedback, assessments and performance data.
- Maintain accurate training records and compliance documentation.
- Support organisational learning and development initiatives.
- Demonstrate an ongoing commitment to CPD and professional growth.
What We Offer:
- Comprehensive paid training and excellent career progression opportunities, including recognised qualifications in health and social care
- Paid DBS check
- Flexible work arrangements, with the option to take on additional bank shifts
- Nest Pension and Death in Service benefit
- Access to a dedicated Employee Assistance Programme and Mental Health First Aiders
- Blue Light Card discounts
- 20% discount at Aspens High Street Stores for all staff
- Discounted staff menu available at the Bluebell Café (Pembury)
- Refer a Friend scheme - earn up to £250 for every successful referral
- Employee recognition programmes, including ‘Employee of the Month’
What We’re Looking For:
Essential Requirements
- A recognised training qualification (such as the Level 3 Award in Education and Training or equivalent), or willingness to work towards one.
- Proven experience delivering training within Health and social Care
- Excellent presentation, communication and facilitation skills.
- Strong organisational and administrative abilities.
- Confidence using Microsoft Office and Learning Management Systems.
- A valid driving licence and access to your own vehicle.
- Willingness and ability to travel to various locations as required.
- Relevant mandatory trainer qualifications or a commitment to undertake the necessary CPD.
- The ability to maintain accurate learner records and training administration.
Desirable Experience
- Train the Trainer qualifications in mandatory social care subjects.
- Experience working in health and social care settings.
- Ability to effectively manage groups of adult learners.
- Experience adapting learning delivery to suit different learning styles.
- Self-motivated with the ability to work independently and collaboratively.
Apply now and one of our team members will reach out to discuss the role further.
If shortlisted, we will contact you directly to schedule an interview. We strive to respond to all applicants; however, if you have not received a response within a reasonable timeframe, please feel free to contact us for a status update or feedback (where available). After the interview, you will be notified of the outcome. If successful, you’ll receive a formal offer in writing. Upon acceptance, we’ll guide you through the onboarding process, providing you with all the details you need
Please note, any offer of employment will be subject to Disclosure and Barring checks (which we will arrange on your behalf if you don’t already have one) and satisfactory employment references.
The client requests no contact from agencies or media sales.
Summary for full details and how to apply please visit our website with the link provided.
1. Working closely with the Head of Creative Engagement to deliver HOME’s year-round Creative Engagement offer for young people, schools and communities.
2. Lead multiple Creative Engagement film projects, be part of working groups, and collaborate with colleagues to ensure that the engagement programme links directly to and is part of HOME’s overall programme – as directed by the Head of Creative Engagement or CEO.
3. Lead the BFI Film Academy North, holding relationships with core partners and stakeholders. Implementing effective project management and embedding best practice to ensure set outcomes and outputs are delivered in a timely manner.
4. Recruit, contract, liaise and supervise freelance artists, filmmakers and other creative practitioners engaged in the delivery of projects.
5. Effectively manage project budgets, regularly reporting to the Head of Creative Engagement.
6. With a high level of project administration, manage time and resources and implement effective administration processes in order to produce high-quality work.
7. Develop opportunities and shape pathways to careers for young people and communities. Supervise the BFI Intern and BFI Apprentice.
8. Maintain a working knowledge of and participate in regional and national engagement and film networks, to keep up to speed with developments in the industry.
9. Work with the Marketing and Communications team to ensure work is effectively promoted. Regularly writing copy and providing content for social media and updating the website in order to raise the profile of HOME’s Creative Engagement work at a local and national level.
10. Work with HOME’s Development Team to identify and support fundraising and reporting when needed.
The client requests no contact from agencies or media sales.
The Services and Programmes Coordinator is a new fixed-term role, October 2026 to April 2027, created to support Theatres Trust through a period of organisational transition.
The Coordinator will play a central role in coordinating our grants, planning and advice services, ensuring enquiries, statutory consultations and other outward-facing work are managed efficiently and progress through our systems in a timely and accurate manner.
This is a practical, organised role for someone who enjoys bringing order to busy workflows, using systems effectively, and making sure colleagues and our users receive responsive, high-quality administrative support.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Money Advice Support Officer.
This is a community-based role requiring regular face-to-face appointments with clients across Exeter. We're looking for people who genuinely want to make a difference. You don't need to have worked in money advice before. If you're an excellent communicator, a natural problem solver and enjoy working with people, we'll provide the training and support you need to succeed. This role is about much more than providing advice. It's about building trusted relationships with people who may be experiencing financial hardship, poor mental or physical health, trauma, disability, homelessness, digital exclusion or other barriers that make accessing traditional services difficult. If you're compassionate, resilient, organised and committed to helping people rebuild their confidence and financial stability, we'd love to hear from you.
Job Purpose:
The Client Liaison Officers are the first point of contact for individuals referred into the Crisis & Resilience Service and play a vital role in ensuring people receive timely, compassionate and person-centred support. Acting as the gateway into the service, you will build trusted relationships from the very first contact, undertaking holistic assessments to understand not only an individual's financial situation but the wider circumstances affecting their wellbeing and resilience.
You will respond quickly to people experiencing financial hardship or crisis, helping to stabilise their immediate situation through income maximisation, welfare benefits advice, crisis planning and practical support. Working closely with partner organisations, you will ensure every client is connected to the right support at the right time through a coordinated 'no wrong door' approach. You will maintain regular contact with clients throughout their journey, preventing disengagement and ensuring individuals feel supported whilst awaiting ongoing casework. Through empathy, knowledge and flexibility you will remove barriers to engagement, helping clients prepare for specialist advice and supporting them to build the confidence and skills needed for long-term financial resilience.
The role combines triage, welfare benefits advice, crisis intervention, client engagement and case coordination to provide an accessible, responsive and trauma-informed service for some of the most vulnerable people in the community.
Main Duties and Responsibilities
Client Engagement and Triage
· Act as the first point of contact for all referrals into the Crisis & Resilience Service.
· Contact new referrals promptly, normally within one working day wherever possible.
· Build positive, trusting relationships from the first interaction.
· Complete holistic needs assessments to understand each client's circumstances, priorities and support needs.
· Identify risks relating to homelessness, utility disconnection, enforcement action, safeguarding and financial crisis.
· Assess barriers to engagement including poor mental health, disability, trauma, digital exclusion, literacy, caring responsibilities and rural isolation.
· Undertake and maintain appropriate risk assessments, including those relating to lone working, to support and safeguard the health, safety and wellbeing of clients and staff.
· Agree preferred communication methods with each client and tailor support accordingly.
Crisis Intervention
Provide immediate practical support to help stabilise clients experiencing financial hardship by:
· Maximising household income through welfare benefits advice and applications.
· Supporting Crisis Fund applications where appropriate.
· Completing benefit entitlement calculations.
· Assisting clients to gather supporting evidence.
· Developing emergency budgets.
· Identifying priority debts.
· Negotiating with priority creditors where appropriate.
· Supporting Breathing Space applications.
· Protecting essential services including fuel and housing.
· Arranging emergency support including food, fuel and other crisis assistance where available.
Aim to stabilise urgent situations within three working days wherever possible.
Welfare Benefits Advice
· Provide high-quality welfare benefits information and advice.
· Complete benefit entitlement checks.
· Support new claims and changes of circumstances.
· Assist clients with mandatory reconsiderations and appeals where appropriate.
· Identify opportunities to maximise household income.
· Keep knowledge of welfare benefits legislation up to date.
Client Journey and Case Coordination
· Allocate clients to the most appropriate adviser based on complexity and need.
· Maintain oversight of client journeys.
· Ensure no client disengages or is lost within the system.
· Maintain regular contact with clients awaiting specialist advice.
· Support clients to engage with "Get Advice Ready" sessions to help clients prepare documentation and understand the advice process.
· Make warm referrals to partner organisations with client consent.
· Support seamless transitions between crisis intervention and longer-term casework.
Outreach and Accessibility
· Deliver support flexibly through telephone, video, secure digital communication, outreach venues and home visits where appropriate.
· Remove barriers preventing individuals from accessing advice.
· Adapt communication styles to meet individual needs.
· Promote financial education opportunities and encourage participation where appropriate.
Partnership Working
· Develop positive working relationships with partner organisations.
· Liaise with statutory agencies including housing, adult social care, DWP and health services.
· Attend multi-agency meetings where appropriate.
· Promote the "No Wrong Door" approach to service delivery.
Systems, Recording and Compliance
· Maintain accurate and timely case records using AdvicePro.
· Complete all monitoring requirements.
· Record outcomes, interventions and client progress.
· Maintain GDPR compliance.
· Use digital systems including client portals, Open Banking and automated workflows where appropriate.
· Ensure safeguarding concerns are recorded and escalated immediately.
Continuous Improvement
· Participate in supervision and reflective practice.
· Contribute ideas for improving systems and processes.
· Support service evaluation through client feedback and case studies.
· Keep professional knowledge up to date through continuous professional development.
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.