281 Support manager jobs
About us
Founded in 2013, 20/20 Levels helps young adults aged 18–30 build the skills, confidence and connections to thrive in work and enterprise, whatever their background. We focus on those without typical access to opportunity. Our vision is equitable access to opportunity and economic mobility: sustainable, good jobs and viable businesses.
The role
LEVELS is our flagship programme for young founders. As Programme Manager, you will own it end to end: the founders it selects, the experience they have and the outcomes they achieve.
This is a senior delivery role at a pivotal moment. You will help shape what LEVELS becomes as we introduce new formats, improve retention, place founders by business stage rather than age, and pilot Levels Launchpad, a readiness pathway for ideation-stage founders.
What you’ll do
- Lead the delivery of three LEVELS cohorts a year, accelerator-style, from recruitment and selection through to completion
- Support founders with business planning, validation, pricing, funding and scaling, matched to their stage
- Manage a Programme Coordinator, plus freelance facilitators, coaches and volunteer mentors
- Deliver Pitch Nights and Demo Days, and build relationships with investors and ecosystem partners
- Own programme KPIs, budget and data, so our impact can be evidenced to funders and the board
- Lead a retention plan and assess LEVELS’ readiness for SFEDI accreditation
About you
- Experience supporting entrepreneurs, start-ups or business development programmes
- A strong grasp of early-stage business challenges, from funding to scaling
- Proven programme management experience across multiple partners and events
- Confident facilitation skills, and a track record of improving participant retention or outcomes using data
- An ownership mindset, with the ability to work independently and make decisions
- A commitment to safeguarding, inclusion and equitable access to opportunity
Experience with hybrid delivery, managing freelancers, or enterprise accreditation is a plus.
Registered Charity
11 - 20
20/20 Levels is a social mobility organisation dedicated to empowering black and racially underrepresented young people to maximise their potential.
The client requests no contact from agencies or media sales.
