Support manager jobs

Head of Housing

Cambridge, Hybrid

Are you an experienced housing leader who combines strong technical knowledge with confident, values-led people leadership? This is an opportunity to lead a key customer-facing service, shaping how our client delivers housing management services and create meaningful outcomes for customers. 

About the role

As their Head of Housing, you will be accountable for leading the delivery, performance and continuous improvement of housing management services.

This is a key strategic leadership role with accountability for building relationships and working closely with key stakeholders, focusing on a positive and motivating culture within the team while ensuring housing services are legally compliant, cost-effective, value for money and aligned with their values - ensuring customers at the heart of their service development. 

What you’ll be doing 

In this role, you will: 

• Lead and inspire the Housing Team
• Shape strategy and ensure regulatory compliance 
• Deliver excellent core housing management services
• Put customers at the heart of what they do
• Drive service improvement, assurance and professional standards 
• Please see the job description for more information 

About you

They are looking for a confident, housing professional with strong leadership, management and people skills. To succeed in this role, you’ll need: 

• Substantial experience of housing management within a social housing provider, with strong technical knowledge across tenancy management, rent and service charges, leasehold services, allocations, voids, estate management and anti-social behaviour. 
• Strong understanding of housing legislation, regulation and professional standards, with the ability to work in a legally compliant, customer-focused and risk-aware way. 
• Experience of managing risk, safeguarding, customer wellbeing and tenancy sustainment issues, with the ability to make sound, evidence-based decision making that reflects organisational values and legal responsibilities. 
• Proven ability to lead, motivate and develop employees, creating a positive and accountable team culture, supporting the delivery of high-quality services. 
• Confidence in using housing systems, data, performance information and numerical insight to manage risk, improve services and support decision-making with a structured and organised approach. 
• Experience in coaching employees and excellent communication, influencing and negotiation skills, with the ability to build trust and manage complex situations, work collaboratively and handle sensitive, complex situations. 
• High levels of personal integrity, accountability and self-motivation, committed to delivering effective outcomes in line with organisational values. 
• CIH Level 4 or 5 qualification in housing is an essential requirement and a condition of the role. This post is a relevant senior manager role under the Competence and Conduct Standard (Social Housing (Regulation) Act 2023). They are willing to speak to candidates who do not already hold the qualification, provided they are willing and able to achieve it within the regulatory timeframe. 

Why join them? 

They’ve held Investors in People Gold accreditation since 2020, reflecting their commitment to inclusivity, wellbeing, learning and professional growth. Joining them means being part of a collaborative organisation focused on continuous improvement and making a real difference. 

What they offer you 

• 28 days annual leave (excluding bank holidays)
• Option to buy/sell up to 5 days’ annual leave
• Private health insurance 
• Employee discount scheme 
• Defined contributions pension scheme, matched from 4% to 10% 
• Employee Assistance Programme 
• Life assurance 
• Strong focus on learning, development and wellbeing 
• Plus, more when you join! 

We encourage early applications and may close the vacancy once they have received sufficient applications from candidates who meet the essential criteria. 

Please note that Enhanced DBS clearance is required for this role.

Inclusion and Diversity 

Our client welcomes applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace.

All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.

Systems and Data Coordinator

Salary: £18.63 per hour + holiday pay
Contract: Full-time, 3-month temporary assignment
Location: Central London

We are delighted to be supporting a world-leading higher education institution in their search for a Systems and Data Coordinator to join a high-performing careers and student services team. This is an exciting opportunity for a data-driven professional who enjoys working with systems, analysing complex datasets and driving process improvements through insight and technology.

Working closely with business systems and analytics colleagues, you will play a key role in supporting the organisation’s systems infrastructure, data reporting capabilities and operational effectiveness. This role would suit someone who combines strong analytical skills with a proactive, collaborative approach and a passion for using data to inform decision-making.

Key Responsibilities:
Systems Management

• Supporting the management and continuous improvement of department systems and platforms.
• Troubleshooting system issues and liaising with external suppliers to resolve technical queries.
• Monitoring data quality and ensuring information held within systems remains accurate and up to date.
• Supporting data imports, exports and system maintenance activities.

Data Analysis & Reporting

• Extracting, cleansing, analysing and manipulating data from multiple sources to provide meaningful insights to stakeholders.
• Producing reports, dashboards and analysis that identify trends, patterns and opportunities for improvement.
• Supporting the design, management and reporting of surveys and feedback mechanisms.
• Assisting with the production of high-quality reports and key performance data.

Data Management

• Ensuring data is collected, stored and maintained accurately and in line with relevant legislation and best practice.
• Maintaining data records and supporting data governance activities.
• Identifying opportunities to improve data quality and accessibility across the department.

Projects & Process Improvement

• Supporting a range of projects relating to systems development, data collection and reporting.
• Documenting business processes and recommending enhancements to improve efficiency and effectiveness.
• Assisting with the delivery of strategic reporting and operational initiatives.

Training & Stakeholder Engagement

• Providing guidance and training to colleagues on the effective use of systems and data tools.
• Building strong relationships with stakeholders across the organisation to support collaborative working and knowledge sharing.

Key Requirements:

• Experience working with data, reporting, systems administration or business analytics.
• Strong Excel skills and experience manipulating and analysing complex datasets.
• Excellent attention to detail and a methodical approach to accuracy and data quality.
• Strong organisational and time-management skills, with the ability to manage multiple priorities.
• Excellent communication skills and confidence engaging a wide range of stakeholders.
• A collaborative and proactive approach to problem-solving and continuous improvement.

Experience with Power BI, SQL or similar data visualisation and reporting tools would be advantageous.

If you're excited by the opportunity to use data and technology to drive meaningful insights and improve services within a dynamic academic environment, we'd love to hear from you.

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

We are excited to be recruiting for the new part-time position of Development Operations Officer at Linacre College.

Our Benefits

• 38 days of annual leave, which includes the 8 statutory public holidays, a day off to support your wellbeing and the option to purchase up to 10 extra days and additional leave after long service.
• An excellent contributory pension scheme.
• A meal (usually lunch) is provided free of charge when you are on duty and when the College kitchen is operational.
• All staff are members of the Common Room and have access to a vibrant college community with clubs, sport and recreation facilities.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Enhanced family leave.
• Access to an Employee Assistance Programme (EAP) through Health Assured. 

About the Team

The Alumni Relations and Development Office is a small, collaborative team responsible for alumni engagement, fundraising, alumni events, and stewardship activity. Working closely with senior College leadership and colleagues across departments, the team delivers a varied programme of events and communications to strengthen engagement and support the College’s development priorities. As a small office, the team works flexibly and collaboratively, with clearly defined but complementary roles. The Development Operations Officer will work closely with the Alumni Relations and Development Manager and the Alumni Relations and Events Officer, and will maintain a close working relationship with the Finance Office.

About the Role

The Development Operations Officer is responsible for the day-to-day operation and continuous improvement of the systems, data, reporting and financial processes that underpin fundraising and alumni relations activity at Linacre College. Working at the heart of a small and ambitious team, the postholder will manage the College’s CRM system (Raiser’s Edge/NXT), and will take responsibility for gift administration, reconciliation, data integrity, reporting, segmentation and operational processes. The role requires sound judgement, strong analytical skills and the ability to resolve data, process and finance discrepancies independently within agreed frameworks.

The postholder will provide specialist operational expertise to colleagues, advising on data selection, reporting outputs, CRM use and process improvements. They will play an important role in ensuring that fundraising activity is supported by accurate information, reliable systems and effective financial controls. This is a varied and hands-on role. The postholder will manage a specialist area of Development operations, identify and resolve problems, improve working practices, and support the College’s fundraising ambitions through high-quality data and operational delivery.

How to Apply

Applications are made using the application form on the vacancies page of our website.

Applications should consist of a full CV and a completed application form from our website outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification, as well as the name and contact details of two referees.

The closing date for applications is 22 July 2026 (end of day). Interviews, including a skills test, are currently scheduled to take place in the week commencing 27 July 2026.

About Us

Merstham Community Facility Trust (MCFT) is a community charity based at the heart of Merstham.

We provide a safe, welcoming and inclusive space where residents can connect, access support, learn new skills, and feel part of their community. Our vision is for Merstham to be a place where everyone has the opportunity to thrive.

Our work is rooted in strong local relationships and shaped by the voices of the community. We are a small, committed team driven by our values of inclusion, empowerment, and community connection.

About the Role

This is a varied and rewarding role combining community development, project delivery, and fundraising.

As Community Development & Funding Officer, you will design and deliver community projects that respond to local needs, while securing funding to sustain and grow our work. You’ll work closely with colleagues, volunteers, and residents to co-create inclusive programmes that make a tangible difference.

You’ll play a key role in:

• Developing new initiatives based on community insight
• Leading projects from idea through to delivery and evaluation
• Building partnerships across the local area
• Securing funding and demonstrating impact

This role is ideal for someone who enjoys both hands-on community work and strategic development, and who thrives in a small, collaborative team.

Essential Skills & Experience

• Experience in community development, project coordination, fundraising, or a similar role
• Strong organisational skills and ability to manage multiple projects
• Excellent communication and relationship-building skills
• Experience using community insight or feedback to shape services or projects
• Ability to work both independently and collaboratively within a small team
• Good IT skills, including data management and basic budgeting
• Willingness to work occasional evenings and weekends to support community activities
• Commitment to inclusion, empowerment, and community-led approaches

Desirable Skills & Experience

• Experience working with volunteers
• Experience writing funding bids or managing grants
• Knowledge of local community services or challenges
• Experience monitoring and evaluating projects and reporting on impact
• Experience managing budgets or reporting to funders
• Ability to travel locally (e.g. driving licence or equivalent access)

Why Join MCFT?

• Make a visible, meaningful difference in a local community
• Help shape and deliver community-led projects from the ground up
• Work in a supportive, collaborative team environment
• Enjoy flexible working options to support work–life balance
• Gain experience across both project delivery and funding development
• Be part of an organisation that values people, place, and inclusion

Senior Progression Coach

This role is ideal for someone compassionate, proactive and motivated to drive positive change.

Location: Manchester (GM Pathfinder)

Salary: £32,403 per annum

Closing date: 26 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Lead change. Empower young people. Deliver real outcomes.

Join us as a Senior Progression Coach and take the lead in supporting young people facing homelessness to build resilience, secure housing, and access meaningful opportunities. You’ll manage a small caseload while coaching and developing a team to deliver high-impact, person-centred support grounded in a strengths-based, therapeutic approach.

We’re looking for a confident leader with experience managing people, caseloads, and risk in fast-paced community settings. You’ll be skilled in safeguarding, partnership working, and driving outcomes—bringing energy, empathy, and accountability to everything you do.

If you’re passionate about inclusive support, thrive on collaboration, and want to shape a service that creates lasting change, this is your opportunity to step up and make a difference.

Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role.

Key Deliverables

• You will fully understand the requirements of the outcomes-based contract

• You will support your team to identify, record and evidence outcomes promptly as per contract requirements

• You will support all clients (directly or indirectly) to achieve their desired outcomes relating to accommodation, improved financial stability, improved social networks and improved engagement in meaningful activities

• You will ensure work is recorded accurately and in a timely manner on our client database, Inform

• You will complete regular supervisions, appraisals, caseload reviews and team meetings with the coaches you supervise and engage in supervisions with your own line manager

• You will ensure the safety and wellbeing of clients at all times including ensuring that Safeguarding and emergency alert procedures are followed and managed appropriately, as laid out in Depaul’s Policy and Procedures

• You will carry a small caseload of clients and ensure each client receives person-centred, tailored support

• You will ensure every client in the service has a high-quality risk assessment and a SMART outcomes-based support plan that are regularly reviewed

• You will deliver one-to-one support in the local community and will occasionally facilitate group work

• You will proactively collaborate and promote multiagency working by leading on partnerships with local agencies including statutory teams, private landlords, third sector organisations and others, to support the wellbeing of Depaul clients in accordance with data protection and information sharing protocols

• You will be flexible, reflective and creative in your engagement with clients and personalise your support to them

• You will involve clients in the decisions made about them and encourage participation in Depaul’s wider community programme of activities

• You will work within the principles of Acceptance and Commitment Therapy, and apply this to your daily work with young people and also within the team

• You will proactively engage with internal and external Evaluation teams to improve the service delivery

• You will work office hours but will need to maintain flexibility to meet the needs of your clients, which may mean working outside of these times

• You will undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager

What we are looking for from you – Person Specification

When completing your application form please address all the points set out below.

• Experience of managing a team and supervising the work of others

• Experience of working in a busy environment supporting young people who have experienced homelessness, mental ill health, substance misuse or limited access to opportunities

• Experience of managing a caseload

• Experience of lone working in the community

• Experience of keeping records continuously up to date and accurate, logging information in a timely manner

• An understanding of and commitment to working in a strengths-based way

• Experience and understanding of Risk Assessments and Support Planning

• Good literacy, numeracy and IT skills

• Experience and understanding of safeguarding requirements and procedures

• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one suffers from discrimination

• Commitment to promoting an environment that has the highest regard for the Health and Safety of self and others

• Personal and professional integrity

• High level understanding of professional boundaries and ability to maintain boundaries

• Effective collaborative working and partnership building

• Ability to effectively reflect on own practices for ongoing learning and development

• Respect for the values and ethos of Depaul and its founding partners

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

We're looking for an experienced Payroll & Reporting Officer to join our People & Culture Directorate during an exciting period of system and process change. 

With experience in payroll systems and people data, you'll support a high-performing team as we invest in modern systems that enable us to make working at Parkinson's UK easier, engaging, and enriching. 

This vacancy is advertised as a fixed-term contract for 6 months. 

About the role

You’ll work closely with all members of the People & Culture directorate, and internal and external stakeholders. You’ll be responsible for the Payroll and HRIS (Cascade) systems, external third party & Gov processes and portals, and be the first point of contact for any system and data enquiries - working in partnership with all teams. You’ll be responsible for our payroll activities and maintaining the charity’s establishment data.

What you'll do

• Deliver and maintain an accurate monthly payroll for 600+ employees in partnership with the payroll provider and ensure all payroll checks are completed with exceptional scrutiny to aim for minimal to zero errors. 

• Produce and clean management data, using a variety of data sources to maintain and develop dashboards, establishment lists and ad hoc data requirements to support the directorate.

• Manage and ensure accurate recording in our HRIS to ensure a consistent employee life cycle

• Build and maintain workflows in our HRIS to enable the success of the team and the charity’s managers

• Provide insights and trends for stakeholders across the charity using HRIS data

What you'll bring

• Experience and understanding of managing a people HR system (Cascade is a benefit) 

• Experience of delivering and processing an accurate monthly payroll 

• Experience of working with an external payroll provider in a UK organisation 

• Experience of working with personal and sensitive data, in compliance with GDPR regulations 

• Ability to extract, clean, develop, and visualise data, to enable the production of detailed Management Information 

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description

Interviews for this role will be held on 27 and 28 July 2026. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Do you enjoy building relationships that inspire others to bring lasting change? We’re looking for a Christian who is passionate about seeing people released from leprosy in the name of Jesus. If you’re called to mission and want to use your skills to build God’s kingdom here on earth, we’d love to hear from you!

We’re looking for a relational person to nurture a group of major donors, ensuring that they feel valued, informed and inspired. You’ll help people to fulfil their God-given calling to stand with those in need, increasing financial support for people affected by leprosy. You’ll also play a key part in identifying and developing new business opportunities across philanthropic networks and diaspora groups.

It’s a fast-paced role with a high workload, demanding the ability to balance strategic thinking with hands-on relationship management. You’ll need excellent analytical skills and be able to use data to inform strategy, prioritise opportunities, develop clear action plans and produce clear reporting. Telling emotive stories about the people we support is also vital to this role, so you’ll have an external mentor who will hone your superb writing skills to fundraising perfection. It is likely that you will have had experience in fundraising or a commercial background in a sales or key account management.

You’ll be joining a Christ-centred, fun and supportive team. We have a culture of growing and learning together, providing extensive training in fundraising and international development. We have award winning levels of staff engagement and we’re Charity Times and Third Sector award winners. In addition, you’ll also have exciting opportunities to visit projects overseas. 

Today, one person is diagnosed with leprosy every three minutes. It is a disease of poverty, striking the most vulnerable. The physical effects of the disease are brutal, but the social effects are even worse. Severe stigma means that people can be thrown out of their families and communities. Rejected and isolated, they are left with no opportunities and no hope. This is not how God wants people affected by leprosy to live. Our work aims to restore life in all its fullness.

The Leprosy Mission (TLM) is the world’s largest leprosy-focused organisation, a pioneer in our field, with 152 years’ experience serving people affected by this disease. We work in nine countries across Africa and Asia.

TLM is a Christian charity, serving people of all faiths and none. You will represent the Mission’s purpose and ethos to external audiences. In this role you will pray with supporters, team members, and people overseas. You’ll also produce Christian communications. There is therefore an occupational requirement for the Senior Partnerships Executive to be a committed Christian.

TLM has a zero-tolerance policy towards any abuse, neglect and exploitation of all people. Successful candidates are expected to understand, sign and comply with all organisational policies, including the Safeguarding Code of Conduct and the Safeguarding Policy. Recruitment to all roles within TLM includes criminal record checks and the collection of relevant references. A criminal record will not necessarily bar you from joining us as an employee; this will depend on the circumstances of any offences. We are committed to diversity and welcome applications from appropriately qualified people from all sections of the community, who have permission to work in the UK.

Salary: Circa £36,000 per annum + 10% pension contribution.

Contract and hours: Permanent, full-time, 35 hours per week.

Location: Hybrid working with two days per week in Peterborough.

For more information on this role and the work of TLMGB (and to apply), please visit our website via the apply button.

Closing date: Thursday, 23 July 2026.

Preliminary interviews (via Teams): Date to be agreed.

In-person interviews (Peterborough Office): Tuesday, 4 August 2026.

We will shortlist and preliminary interview candidates before the closing date, so please apply as soon as possible.

Registered Charity number 1050327.

Ara Head of Finance

We have immediate need for an Ara Head of Finance.  We are looking for an experienced finance leader who combines strong technical finance expertise with excellent leadership and relationship-building skills, to help us provide hope and better lives for people across South West England and Wales. This position is permanent, full-time 35 hours per week (4 days per week considered).

Please note: applications without a cover letter will not be considered.

Location: Bristol (with some opportunity for hybrid working)

Salary: £65,000 per annum

Contract: Permanent

Department: Senior Leadership Team

Ara’s Head of Finance will provide strategic and operational financial leadership to ensure the charity is financially sustainable, well-governed and compliant. This role is a key member of Ara’s Leadership Team playing a vital part in the development and implementation of the organisation’s strategy.

Working closely with the Chief Executive and the Board of Trustees to advise on governance, regulatory responsibilities and financial planning for the charity. The role provides the essential financial stability to enable future growth through leadership and management of finance, and ensuring effective governance and regulatory compliance.

Some of the key tasks for this role include to:

· Lead all aspects of financial management, reporting, budgeting, and forecasting.

· Strengthen Ara governance, compliance, and risk management systems.

· Support strategic planning and organisational development.

· Provide leadership and support to key managers and teams.

· Help develop sustainable income generation and business planning.

· Oversee all financial operations, ensuring compliance with regulatory standards and internal policies.

In return we offer:

· A competitive and benchmarked salary.

· A 35-hour working week to promote a healthy work-life balance, with flexible working.

· Up to 32 days annual leave, as well as all UK bank holidays.

· A pension scheme, comprehensive training, and a 24hr Employee Assistance Programme.

· Meaningful and fulfilling work that makes a real difference to some of the most vulnerable people in our society.

Location: Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Help strengthen the financial resilience of the Citizens Advice network.

We are seeking an experienced and proactive Network Finance Consultant to join our team. This pivotal role will focus on supporting the financial health and sustainability of our Local Citizens Advice (LCAs) through direct, forward-looking engagement with their COs and Trustee Boards.

In this role, you will work proactively to help LCAs understand and report their financial position to stakeholders, anticipate risk, avoid financial crises, and plan effectively for the future. You will be a trusted advisor—offering both core financial guidance and bespoke support tailored to the diverse needs of individual LCAs. Your work will contribute directly to the stability, quality, and long-term resilience of this charity network.

About the team

The Network Development & Assurance (ND&A) capability is dedicated to cultivating a purpose-driven, impactful, resilient, and sustainable network of member organisations. We work collaboratively with LCAs to improve outcomes for clients and communities, strengthening their ability to deliver high-quality, accessible services.

ND&A is made up of four specialist departments:

• Service Development
• Oversight and Compliance
• Business Development
• Network Finance

As part of the Network Finance team, you will play a central role in supporting the financial governance, sustainability, and strategic planning of local Citizens Advice organisations across England and Wales.

What you’ll do

• Build strong, proactive relationships with LCA COs and Boards to understand their financial landscape and support effective decision-making.
• Provide tailored financial advice, insight, and challenge to help LCAs build robust plans and avoid financial deterioration.
• Conduct financial health assessments, identify emerging risks, and support LCAs to develop appropriate responses.
• Offer both proactive and reactive support, including advice around crisis prevention and stabilisation where needed.
• Contribute to the development of tools, guidance, and resources that strengthen financial capability across the wider network.
• Work collaboratively with colleagues across ND&A and the wider organisation to ensure a coordinated approach to network support and assurance.

What we’re looking for

• Strong experience in charity financial management, consultancy, and advisory roles.
• A proactive, relationship-focused approach with the ability to engage confidently with senior leaders and Boards.
• Excellent analytical and problem-solving skills, with the ability to identify and communicate financial risks and insights clearly.
• Experience supporting organisations through change, improvement, or financial challenge.
• The ability to tailor advice and support to meet diverse organisational needs.
• A commitment to the values and mission of Citizens Advice and to improving outcomes for the communities we serve.

Please apply with your CV and cover letter outlining how you meet the below essential criteria:

• Qualified professionally / academically in financial / management accounting (or equivalent experience).
• Extensive experience in charity financial management, consulting, or senior accounting roles, with a proven track record of advising organisations on financial health and strategy.
• Demonstrated ability to engage effectively with senior stakeholders including executives and Board members.
• Strong analytical skills with the ability to interpret complex financial data, identify trends, and provide actionable recommendations.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Neurodiversity Lead

Salary: £33,000 - £38,000

Location: Advance Head Office in Hammersmith & Women’s centres across London, with co-location at HMP Bronzefield

Hours: 35 Hours per week

Contract: Fixed Term – March 2027

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role

This is a great chance to be a part of a service working alongside the Healthcare & Education Department within HMP Bronzefield to identify and support women who are identified as being neurodiverse or presenting with symptoms of neurodiversity and will be returning to the community. The Neurodiversity Lead will focus support on women with a neurodivergent need and improve their transition into the community, with ongoing community support; including collaborating with other healthcare professionals to develop their support plans.

The Lead will work in a multi-disciplinary way, including attending the weekly complex case meeting and/or the Safety Intervention Meeting (SIM) as appropriate, they will act as a specialist member of the wider Advance Criminal Justice Service - London team, to facilitate a pathway for women with complex needs including mental health and neurodiversity needs. The Neurodiversity Lead will accept referrals from the Advance Criminal Justice Community team and prison services, and will create a link between prison and the community, helping women to navigate support services and to positively re-integrate into their community upon release. They will co-design a person-centred support and action plan with women accessing support, enabling to support them to address their needs and any risks. The role will combine a casework- based approach, along with a signposting and advice service for the women.

The Neurodiversity Lead will be based in the community and will provide a drop-in service (1-2 day per week) in HMP Bronzefield to support women who are close to release.

A car may be desirable for this role, though not essential

About You

To be successful as the Neurodiversity Lead you will need the below experience and skills:

• An excellent understanding of mental health, neurodiversity needs violence against women and girls and its links to women in the criminal justice system
• You will have the ability to complete trauma informed, support and action plans in collaboration with the woman; to support in addressing their multiple and individual needs and enable them to engage with services, which will result in timely and prescribed outcomes being achieved.
• You will possess excellent organisational skills, excellent communication skills and be able to work in a prison environment whilst remaining calm.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• The closing date for the role is: 27th July 2026
• Interviews are taking place w/c 3rd August 2026

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

The Chief Operating Officer (COO) is the organisational lead for all of our operations at Open Door Charity. Sitting alongside the CEO, the COO ensures the charity runs smoothly, ethically and effectively, with the systems, people and processes in place to deliver high‑quality, creative and impactful mental health support for young people.

The COO leads and will directly line manage a small number of Directors and Managers, providing senior oversight, alignment and accountability across the organisation. They ensure Directors and Managers are empowered, supported and held to account for the performance of their areas.

The COO does not lead on business development, bidding, commercial partnerships or strategic growth - these remain the responsibility of the CEO and the Strategic Growth Department. Instead, the COO ensures that once opportunities are secured, the organisation is operationally ready to deliver them with excellence. They will however contribute towards income generation.

This is a new senior leadership role, created to strengthen the charity’s foundations as we enter a period of significant expansion, including the opening of Joy. The COO will bring clarity, structure and momentum to the charity’s operations. The COO will have direct influence over our long-term strategy, as part of a growth minded and ambitious Strategy Group.

About the Role

Advice Giving

· Provide advice through telephone and webchat

· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities

· Supporting clients to use ICT to make their new Universal Credit claim

· Use Citizens Advice resources to find, interpret and communicate the relevant information to  clients

· Complete benefits checks when appropriate

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary using appropriate communication skills and channels.

· Refer internally or to other specialist agencies as appropriate.

· Ensure that all work meets quality standards and the requirements of the funder

· Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.

· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

· Complete the required training to comply with quality assurance processes

Research and campaigns

· Support our research and campaigns work through various channels including case studies, data collection and client consent

Professional development

· Keep up to date with legislation, policies and procedures and undertake appropriate training

· Read relevant publications

· Attend relevant internal and external meetings as agreed with the line manager

· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Administration

· Use of telephony and IT equipment for multichannel delivery of advice services

· Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis

· Ensure that all work conforms to your organisation’s systems and procedures

Other duties and responsibilities

· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service

· Demonstrate commitment to the aims and policies of Citizens Advice

· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues

· Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.

Requirements

1. Recent knowledge and experience of the benefits systems, including experience of carrying out  accurate benefit check calculations in a professional setting

2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate

3. Experience of providing advice through telephone and web chat

4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them

5. Ability to interpret complex information and convey it in a way that is understandable to clients.

6. Good ICT knowledge with an ability to support clients with their online claim application

7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.

8. Assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to meet targets and excel against objectives.

11. Ability and willingness to work both on own initiative and as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

Independent Domestic Violence Advocate

We are looking for a resilient and dedicated person to join the team in Avon & Somerset as an Independent Domestic Violence Advocate (IDVA) dealing with Adolescent and Child to Parent Violence (APV/CPV).  The service provides support across the whole geography of Avon & Somerset.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability?

If yes, then we’d love to hear from you…

Position: 6820 Independent Domestic Violence Advocate

Location: Avon and Somerset/Hybrid

Hours: Part-time, 18.75 hours per week. Hours to be discussed at interview, worked between 9.30am - 5.30pm during Monday to Friday

Contract: Fixed Term to 31st March 2028

Salary: Qualified £14,791.50 per annum (FTE £29,583.00 per annum), Unqualified £13,876.00 per annum (FTE £27,752.00 per annum)

Closing Date: 05/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

This role involves making initial contact with victims of adolescent and child to parent violence and providing initial support in a dynamic and ever-changing environment.

You will provide high quality support to all victims of APV/CPV, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline.  If further funding became available there may be an opportunity for more hours.

Key responsibilities:

• Identify and assess the risks and needs of APV/CPV victims.
• Focus on and prioritise high risk cases and provide a pro-active, short to medium term crisis intervention service.
• Deliver individually appropriate tailored support and information, advocacy, and practical support.
• Work with victims of APV/CPV to assist them in accessing services to keep them and their family safe.
• Develop individual safety plans to meet victim’s needs as identified in the risks and needs assessment.
• Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Work within the legal framework relating to the protection of children and vulnerable adults.
• Providing advocacy and information to victims.
• Support the empowerment of the victim.

About You

You will need:

• A good command of the English language both verbally and in writing.
• A good understanding of APV/CPV and/or domestic abuse including the impact of these on victims.
• Understand the principles of risk assessment, safety planning and risk management.
• Understand Safeguarding issues and the legal responsibilities surrounding these issues
• Direct service delivery experience to victims of domestic abuse or APV/CPV
• Experience of working within a multi-agency and legislative framework
• Experience of managing a complex caseload, to prioritise work and deal with competing demands
• Strong crisis management skills and the ability to deal with stressful and difficult situations

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

You can view the full Job Description and Person Specification once you click to apply.

In Return…

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave and an extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales.  They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.

You may have experience in areas such as ISVA, IDVA, ISAC, Violence, Abuse, Sexual Abuse, Criminal Justice, Family Support Worker, Child Support Worker, Social Worker, Case Worker, Liaison.

Please note this role is being advertised by NFP People on behalf of our client.  #INDNFP  

Job Purpose

The Communications Lead will:

• Build brand awareness and help to ensure the TLC: Talk, Listen, Change Group brands are accurately and consistently represented at all times. In particular, ensure consistency in messaging and tone of voice for each brand and when communicating about the Group as a whole.
• Communicate effectively with our stakeholders (customers for our commercial subsidiaries plus funders, commissioners, supporters, partners and the public for the charity) to strengthen our relationships with them, creating high quality and engaging copy, marketing collateral and communications.
• Lead all internal communications across TLC, crafting clear, useful, positive and supportive information for our staff, volunteers and Board.
• Extend the TLC Group’s reach across the UK by delivering marketing campaigns that adhere to our brand guidelines and principles, strengthening our reputation over time with every piece of activity we deliver.
• Working with the rest of the Marketing (and wider Development and Partnerships) Department, take personal ownership and accountability for the execution of marketing activities according to agreed processes, on time, on budget and to high quality standards/

The Communications Lead will work particularly closely with our Creative Design Lead, who leads all aspects of design across the organisation.

Key Responsibilities

Copywriting and Content Creation

• Lead the creation of compelling written copy and marketing assets for a range of audiences and platforms to support the needs of colleagues across the TLC Group – including but not limited to: Engaging, persuasive and impactful sales pitches and proposals, Annual report, Case studies, Key messages, Quotes, Digital and printed collateral, Social and web content and assets, Press releases, Speeches, News articles.and other marketing materials
• Develop creative ways for this to build brand awareness, market services and facilities, communicate programmes, activities and impact.

Media and PR

• Lead on developing relations with media, generating and placing stories, and generating PR.
• Create media content including stories for press and publications
• Contribute to the identification and management of reputational and other communications and marketing-related risks. Social channels
• Create engaging and relevant written content for social media that helps grow our following and boost our reputation.
• Collaborate with our staff teams to ensure all our engagements are on brand and on message. 

Website

• Take responsibility for the development and management of all written aspects of the website, including generating content, maximising its potential and monitoring its impact. Fundraising and Influencing Work with the Development Team to:
• Produce regular supporter newsletters, mailings, reports and other content to engage with relevant stakeholders
• Lead the development of messaging, copy and content to support fundraising propositions, campaigns and events
• Help create and test high-level campaign / proposition messaging and lead the development of supporter copy for a range of applications and channels
• Create impactful and persuasive pieces to support with influencing. 

Internal Communications

• Work alongside the Creative Design Lead and Director of Business Services to further develop our internal communications streams.
• Craft organisation-wide announcements and produce organisation-wide communications in the form of (including but not limited to): - Newsletter, Lunch and learn sessions, with an aim of 6 taking place each year, Podcast (aim of once a month), You Said, We Did communications, CEO video messages, Updates on staff group / network activities, Internal events, including town halls and ‘coffee and cake’
• Support with the organisation of our annual TLC Group staff conference.

General

• Ensure marketing collateral is compliant, factually correct and internal charity practices are followed (e.g. GDPR, photo consent, claim substantiation, budgeting).
• Work with the Group Head of Marketing, Marketing Manager and Creative Design Lead to prepare, monitor and report on the annual Marketing and Communications budget.
• Develop creative communications ideas and keep abreast of latest trends and innovations to help inform our plans.