Support manager jobs

Day Opportunities Senior Manager 

Are you ready to lead a service where people come first?

At London Ability, we believe that everyone should have the opportunity to live a full and valued life, with meaningful experiences, real choices and the right support to achieve their potential. We work in partnership with the people we support, recognising strengths, encouraging independence and always putting our clients at the heart of what we do.

Our strapline, “It’s what you can do that matters.” is more than just words on page, it’s the belief that underpins everything we do, and reflected in our values and the way we work.

Over the last 40 years, we have provided services and support for adults with Learning Disabilities, Autism and additional physical and sensory disabilities, working alongside our clients to create meaningful opportunities, encourage independence and recognise everyone’s strengths and potential.

We’re equally committed to creating a great place to work and in 2024, London Ability received national recognition from Investor in People as one of the UK’s Top 20 Employers.

We’re now looking for a passionate, positive, values-driven Day Opportunities Manager to lead one of our community-based services and help shape the next chapter of our journey.

What Makes Us Different:

Clients are at the heart of everything we do

We work to ensure that our clients are at the heart of every decision we make, with their voices helping to shape the services and opportunities we provide.

Monday to Friday working

Enjoy a healthy work-life balance with no regular evenings or weekends.

Supportive leadership

Be part of an experienced, welcoming organisation where collaboration and mutual support are valued.

Lead an established and respected service

Build on strong foundations, supporting the continued development of a well-regarded service while helping to shape its future.

A great place to work

Benefit from an Employee Assistance Programme, staff recognition awards, subsidised meals, birthday leave and our Christmas shutdown.

Well-connected location

Based in East London, with on-site parking available and excellent transport links via Leyton and Stratford.

Competitive salary and benefits

Recognising the responsibility and impact of your leadership role.

What You’ll Be Doing

As Day Opportunities Manager, you will be responsible for the day-to-day operation and management of our service, ensuring that the people we support receive high-quality, meaningful and personalised opportunities.You will lead and develop a committed team, foster a positive and inclusive culture, and ensure the service continues to evolve and grow.

As a senior manager, you will also contribute to the wider success of the organisation and provide support and deputise for colleagues when required.

What We’re Looking For

We’re looking for someone who genuinely lives our values and can inspire others to do the same.

You’ll bring:

• A passion for supporting people to live full and meaningful lives.

• Previous leadership or management experience working with adults with disabilities in day opportunities or a similar setting.

• The ability to lead, motivate and develop a dedicated team.

• Strong organisational and administrative skills.

• A proactive, positive and solution-focused approach.

• The confidence to build positive relationships with the people we support, their families and professionals.

• Knowledge of relevant legislation, safeguarding and quality standards.

Why This Role Stands Out

• Join an organisation where values aren’t just words — they shape everyday practice.

• Be genuinely supported by an experienced, welcoming and collaborative management team.

• Help create services, activities and opportunities that empower adults with disabilities to thrive and develop skills.

• Play a leading role in the future of an organisation that has been making a difference for over four decades.

Location: East London

Hours: Monday to Friday

Salary: £49,000

Closing Date: 10 July 

If you’re an inspiring leader who believes that great services are built through partnership, respect and empowerment we’d love to hear from you. 

Get in touch if you'd like an informal conversation about the role with our CEO, Helen Gore.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Housing Floating Support Worker

Location: Hammersmith (The service is Pan London and operates within local communities, necessitating travel across all 11 boroughs to deliver outreach support to clients when needed)

Salary: £27,000 - £32,000

Hours: Full time

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Floating Support Worker will specialise in working with women for whom housing, and risk of tenancy breakdown is a priority. You will provide specialist housing and domestic abuse support to women aged 18 and over. The accommodation needs of the women you support will require you to advocate and support for each woman efficiently and empathically, whilst liaising with providers and stakeholders to ensure her accommodation needs are met. The role is dynamic and requires the post holder to respond to women with effective crisis intervention, advocacy and support. They will be required to coordinate the provision of multiagency support which focuses on working with clients to maintain their tenancies and prevent homelessness. The post holder will establish positive, proactive, and innovative working relationships with housing services and partner agencies.

The Floating Support Worker will ensure that the women survivors views and needs inform every stage of the process, and so the post holder will be empathic, empowering and able to advocate for women. You will also share your learning with your team, Advance and other stakeholders to ensure best practice is consistently achieved.

Working as part of a team of Floating Support Workers, you will make proactive contact and provide high quality non-judgemental advocacy and support based upon a client led needs and risk assessment. You will be responsible for a number of women at a time and you will be their designated and consistent support worker. You will also support women and referrers at the first stage of referral by completing assessments and providing crisis intervention support as part of a ‘duty’ team with designated days for you to do this.

The Floating Support Worker will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse and the housing sectors. As an experienced domestic abuse advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information appropriately.

Experience of supporting female survivors of domestic violence with housing and accommodation needs, in partnership with other organisations, and of safeguarding procedures is essential for this post.

Key Responsibilities and Duties

• Create effective working partnerships with housing service providers and the local council to promote the Floating Support Worker Service

• Provide information, guidance and support to referral stakeholders to enable them to identify women at risk of and experiencing domestic violence, enabling them to confidently respond and refer women to the service. This may include delivery of briefings and information sessions to upskill housing workers. To continuously build awareness of the service and confidence of stakeholders in order to ensure women in need are identified and supported

• Effectively support a number of women at any one time, undertaking case management activities such as excellent assessments, action planning, referrals, and record keeping

• Conduct comprehensive assessments of needs and risk for women experiencing domestic violence, carry out short- and longer-term risk management, safety planning and support; and identify and refer to services appropriate to their needs, including attendance at specialist/dedicated courts and MARAC as required

• Develop and deliver support plans that include delivery of high-quality face to face or telephone crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights, children’s legislation and other appropriate interventions. Ensure that focus on safe tenancy sustainment and homelessness prevention underpins all work

• Advise women of their rights and options for seeking help and support from other agencies, making referrals and co-ordinating the provision of multi-agency support where necessary, and proactively advocate ensuring barriers to accessing support and protection are minimised

• Proactively assess the needs and safety of any children that women using the service may have, ensure that any risks/needs identified are addressed directly with the woman, and take appropriate action to safeguard them

• Proactively assess the needs and safety of women at risk proactively following Adult at Risk policies and procedures

• Participate in multi-agency conferences in respect of children and adults at risk as required, providing reports and undertaking actions as necessary

• Ensure all monitoring and evaluation for each woman, all cases and the project overall is accurate and up to date. Work in partnership with your team and the Advance Insights and Evidence team to ensure all reporting requirements are met. Highlight issues and successes in a timely manner

• Ensure that agreed case recording and monitoring systems are kept up to date and secure, and write internal and external reports where required, including for safeguarding conferences, team meetings, managers and other appropriate partners and stakeholders

• Participate in multi-agency working and focus groups when requested to do so and follow through on agreed appropriate actions that arise from these

• Work effectively as a member of your own team and as a team member of Advance supporting all organisational objectives

• Work in partnership with housing staff and provide institutional advocacy to maximise positive outcomes and use the appropriate reporting mechanisms to highlight persistent or recurring issues that arise

• Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role

• Participate in supervision, training and meetings as required, and assist in the development of services in line with agreed development plans

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: 12th July 2026 at 23.59

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home

• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

• Pension scheme

• Enhanced maternity/adoption provision

• Access to our Employee Assistance Programme

• Employee eye-care scheme

• Clinical supervision for front line staff and first line management roles

• Refer a Friend Scheme - £250 for each referral who passes probation

• Organisation wide away days

• Thorough induction and training

• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have additional needs, please email the Talent Acquisition team and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

At Sovereign Network Group (SNG), our purpose is to provide good, affordable homes that are the foundation for a better life. We want to have a positive and lasting impact on our customers lives by offering safe, high-quality homes and building strong, connected communities. By shaping our services around specific localities, our local teams can manage homes and places more proactively, working closely with customers, communities, and local partners.

We have a fantastic opportunity to join us as a Locality Manager (Customer and Neighbourhoods) to lead the delivery of proactive and customer centric services. Based from our office in Bristol, you will lead a team of Officers who are responsible for tenancy and neighbourhood management in a Locality that covers, Bristol and Gloucester. You'll combine office and home working in line with our hybrid approach, spending two days in the office a week. You'll need to travel across our geography when required so you should be happy to travel and have access to transport.

The Role

Reporting into one of our Regional Directors of Localities, you'll manage a team of up to 12 people across your locality, including Locality Officers, and Anti-Social Behaviour Officers. You'll set direction within the team by being clear on expectations, role modelling our values and supporting team and individual performance through robust feedback. You'll ensure that teams work together to deliver the right outcome for our customers in a safe and timely way.Responsibilities include:

• Being visible and present as a leader within the team, demonstrating professionalism and confidence and developing a high performing and well supported team

• Leading on all strategic and operational elements of service delivery across your locality with focus on customer, lease and tenancy management to enable customers to sustain their tenancy

• Working collaboratively with Locality Managers (Property Services) and cross functional senior leaders to deliver the Corporate Plan and Customer Vision

• Developing productive relationships with local stakeholders built on trust, respect, and a joint interest in improving the lives of our residents and communities, with a specific focus on Local Authority partners, statutory agencies, and elected members within a locality

• Developing and maintaining a digital presence within localities, actively broadcasting community messaging and by hearing our customers voice, develop innovative solutions to build community ownership

• Securing social impact benefits into the locality that create opportunity and improvements for our places; actively lead locality resident engagement activities to facilitate the co-creation of service as required

• Collaboratively develop, set, and monitor challenging targets for key business services that meet agreed performance, service and financial standards ensuring customer satisfaction, cost effectiveness and value for money
  

What you'll need

You should have experience in a similar senior role, delivering tenancy management and neighbourhoods services to customers cross tenure. You'll need to demonstrate experience of managing a multi-disciplinary customer focused team in a large and complex organisation with demonstrable knowledge of performance improvement. You'll have a high level of technical tenancy and neighbourhood management expertise. You'll also need:

• Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service

• The ability to effectively manage and lead a team; inspiring, supporting and developing them to optimise their performance

• A track record of meeting deadlines and working effectively with others in a complex and dynamic environment

• Strong people skills and you'll be an effective communicator, with the ability to influence and challenge

• Evidence of excellent customer service achievements in a complex delivery environment

• Excellent oral and written communication and interpersonal skills

• Membership of a professional body - CIH (Chartered Institute of Housing) or equivalent or working towards this is preferred

Please note: Interviews will be held on 27th July in Bristol

Location: Westminster, London

Contract: Permanent, Part-time

Salary: £33,376 per annum for 32 hours per week over 4 days, based on an FTE salary of £41,720 per annum (NJC Scale Range 27–29) inclusive of London Weighting, pension and other benefits. 

Hours of work: This is a flexible role of 32 hours per week, over 4 days (8hrs per day)

Annual leave: 35 days including bank holidays / Statutory Holidays (pro-rata for part time)

Closing Date: Monday 10th August 2026

JOB PURPOSE

This is a pivotal role within The Passage’s Fundraising Team, created to help support the transformation of our supporter data systems and ensure we become a more data informed, insight driven organisation and fundraising team. You will be the main contact for the fundraising CRM working with the fundraising team and other teams within The Passage such as finance and IT to ensure the smooth running of all systems and processes.

As the dedicated data and CRM Manager for Fundraising and Communications, you will support colleagues with reporting, analysis, campaign set-up and selections, and data strategy. Your work will ensure our data is accurate, accessible, and GDPR-compliant, enabling smarter decision-making, improved supporter journeys, and to help grow income. You will also be working with the Marketing and Communications team to implement email soft opt-in for our supporters. This is a unique opportunity to shape how we use data to engage, retain, and grow our supporter base at a time of exciting change. 

MAIN DUTIES 

1. Fundraising CRM Project Leadership 

• Manage and maintain the current Salesforce system, ensuring it remains functional, accurate, and fit for the purposes of stewarding donors and maintaining accurate records of donations 

• Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals. 

• Document workflows, integrations and processes to ensure the long-term sustainability and usability of the system for vital processes such as donation processing and gift aid 

• Work with IT and the fundraising team to evaluate onboard 3rd party platforms to support fundraising initiatives. Ensure any changes are approved with senior stakeholders and documented.

• Be a custodian of GDPR within the Fundraising team and be the main point of contact with The Passage’s Data protection lead and ensure all policies and procedures are up to date and in line with current fundraising regulations. 

2.CRM and Data Management 

• Work collaboratively with the IT team and procurement team as the fundraising representative to recommend improvements to the current CRM and any other related projects. 

• Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance. 

• Ensure ongoing system performance and data integrity by embedding data hygiene routines and best practices. 

• Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting. 

• Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency. 

• Work on system migrations and leading on maintaining proper process structures and documentation during those transitions. Keep track of installed packages, security keys, and their passwords and related administrative processes. 

• Be responsible for all data imports from our 3rd party platforms, ensure that data is uploaded in line with regular upload schedule in an accurate manner. 

• Work with the Marketing and Communications team to help implement soft opt-in 

• Manage one database volunteer to complete database tasks. 

3. Data Selections, Segmentation and Campaign Support 

• Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events. 

• Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting. 

• Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities. 

4. Reporting and Insight 

• Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results. 

• Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking. 

• Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight. 

5. Cyber Security 

• Work closely with the IT team to manage security/GDPR of the Fundraising crm 

• Develop knowledge in this area and undertake training as required. 

6. Other Duties: 

• Provide ad-hoc administrative support to the Fundraising and Communications team. 

• Support and attend fundraising events as required. 

GENERAL RESPONSIBILITIES 

• Stay up to date on policies/news/regulations relating to the role 

• Work with the Supporter Engagement Officer on shared tasks and provide reports as required and troubleshoot any issues 

• Proactively flag any data integrity issues with Line Manager and help develop action plans as required. 

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 

• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

• Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 

• At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator 

• Undertake any other duties that may be required which are commensurate with the role. 

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 

Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder. 

Person Specification:   

This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement please address criteria E1 to E10 and K1 to K9, giving evidence of your experience and abilities and demonstrating your understanding and knowledge.

EXPERIENCE 

E1 Experience of using a database to accurately enter and manage data

E2 High level skills related to data management and handling

E3 Working extensively with Fundraising CRM system

E4 Implementing policies and procedures

E5 Running reports and analysing data.

E6 Understanding of data protection and GDPR principles

E7 Working with Salesforce, ideally with Administrator certification. (Desirable)

E8 Experience supporting or leading database/system improvement projects, including implementation or migration (Desirable)

E9 Experience of onboarding 3rd party platforms with GDPR compliance and collaboration with IT

E10 Experience of working in the charity sector (Desirable) 

KNOWLEDGE 

K1 Ability to prioritise and organisational skills, remaining calm under pressure

K2 Team working skills with a positive and collaborative approach.

K3 Interpersonal and communication skills, both verbal and written.

K4 Standards and procedures for payment card processing, electronic payments (e.g. BACS, bank transfers), banking and handling cash securely.

K5 Individual giving and/or other types of fundraising.

K6 Up to date knowledge of GDPR compliance and soft opt-in

K7 Relevant regulations, legislation and professional codes of practice.

K8 IT proficiency, especially Excel, Word and Outlook. 

The Town and Country Planning Association (TCPA) is looking to appoint a Communications Manager to grow our profile and increase the impact of our work to create sustainable and resilient places that are fair for everyone. At a pivotal time for planning and placemaking in the UK, this new role is an exciting opportunity to lead the development and implementation of a communications strategy for one of the UK’s leading campaigning charities as it enters a new chapter.

The purpose of this role is to:

• Lead the development and implementation of communications across all of the TCPA’s areas of work to support the delivery of the Association’s Five year Strategy. Working closely with the Chief Executive and the management team, the Communications Manager will develop new strategies to raise the profile of the organisation and increase the reach and impact of the TCPA’s projects, campaigns and activities.
• Manage and deliver the TCPA’s day to day communications activity, working with the team to expand our audiences, and shape the TCPA’s approach to communications to enhance the organisation’s work.

The successful candidate will have excellent organisational skills and proven experience of delivering diverse and effective communications strategies. The role will lead and deliver the TCPA’s Communications Strategy, embedding high quality communications across the work of our small and committed team. 

Mercy Ships UK

Location: Stevenage, Hertfordshire (Hybrid Working)
Salary: £40,000 - £45,000 per annum (DOE)
Hours: Full-time or Part-time (minimum 30 hours per week)
Contract: Permanent

About Mercy Ships UK

Mercy Ships is a faith-based international charity bringing safe surgery and healthcare to people living in some of the world's poorest nations. Through our hospital ships, Africa Mercy and Global Mercy, we deliver life-changing surgical care, medical training and healthcare system strengthening across sub-Saharan Africa.

As we continue to grow our supporter community and fundraising impact, we are seeking a passionate and experienced Legacy Manager to lead and develop our legacy giving programme.

The Role

This is an exciting opportunity to shape the future of legacy fundraising at Mercy Ships UK. You will be responsible for developing and delivering our legacy strategy, growing long-term income, stewarding supporters and managing legacy administration with care, professionalism and empathy.

Working closely with colleagues across Supporter Development, Communications and Marketing, you will help inspire supporters to leave a lasting legacy that will transform lives for generations to come.

Key Responsibilities

• Lead the development and delivery of Mercy Ships UK's legacy fundraising strategy.
• Grow legacy income and increase the number of confirmed legacy pledges.
• Manage a portfolio of legacy cases, acting as the key contact for solicitors, executors, beneficiaries and family members.
• Deliver engaging legacy marketing campaigns across online and offline channels.
• Develop meaningful stewardship journeys for legacy supporters and enquirers.
• Provide accurate forecasting, reporting and performance analysis.
• Ensure all legacy administration is managed sensitively, efficiently and in line with best practice.

About You

We are looking for someone who combines strategic thinking with excellent relationship-building skills and a genuine passion for supporter care.

You will ideally have:

• Experience working within the charity or not-for-profit sector.
• Experience managing legacy giving programmes and stewardship activities.
• Knowledge of legacy fundraising principles and best practice.
• Experience developing and delivering fundraising or legacy marketing campaigns.
• Strong project management and organisational skills.
• Excellent communication skills and the ability to manage sensitive conversations with empathy.
• Experience using CRM systems, ideally Salesforce.
• An analytical approach with experience of reporting and forecasting.

Why Join Mercy Ships UK?

In return, we offer:

• 25 days annual leave plus bank holidays, increasing with service.
• Up to 7% employer pension contribution.
• Annual Learning & Development budget of £1,000 (pro rata).
• Hybrid working.
• Free onsite parking.
• Travel and training loans.
• Christmas office shutdown.
• The opportunity to play a key role in an organisation transforming lives through hope and healing.

Our Values

Following the model of Jesus, we seek to:

• Love God
• Love and serve others
• Be people of integrity
• Strive for excellence in all we say and do

Applications will be reviewed on a rolling basis, and we reserve the right to close the vacancy early should we appoint before the advertised closing date.

Help create a legacy of hope, healing and transformation. Join Mercy Ships UK and make a lasting impact on lives around the world. ������

Community Builder (Community Development) – Leeds 

People-focused community engagement role supporting the armed forces community to connect, collaborate and lead local change

Salary: Up to £33,995 per annum   

Location: Remote in Leeds with travel within the UK. See the “Please Note” section below for further details.

Contract Type: Permanent

The Opportunity

We have an exciting opportunity for a COMMUNITY BUILDER to join our Community Development team, working to support local veterans to take an active role in their communities. 

This is a hands-on, relationship-led role focused on bringing people together, building trust, and enabling community-led action. You will work with veterans, local residents, community groups and organisations to strengthen connections and create opportunities for people to participate, contribute and thrive. 

If you are passionate about community engagement, relationship building, and supporting people to create positive local change, we would love to hear from you. 

About The Role  

As a Community Builder, you will work with members of the Armed Forces Community, particularly those who may face barriers to participation or engagement. 

This role may also be described in other organisations as a Community Development Officer or Community Engagement Officer. 

A Community Builder is a relationship-led professional who brings people together, builds trust, strengthens local networks and supports communities to take action on the things that matter most to them. 

In this role, you will be actively visible and present within your local community, building trusted relationships and supporting conversations that help people connect and collaborate. 

You will facilitate conversations with veterans, local residents and community groups to understand local strengths, interests and priorities. You will connect people with shared interests and ideas, helping to build collaboration and encourage community-led action. You will support community ideas to develop into practical activities, projects and opportunities, and you will work with local organisations and partners to strengthen community networks. 

This role brings together community engagement, facilitation and partnership working to create meaningful, long-term impact. 

What a Typical Two Weeks Might Look Like 

Community Development is a flexible role shaped by the needs of local people and communities, with some evening and weekend working required. 

To help you understand how the role operates in practice, we’ve included an example two-week working pattern attached. 

Please note this is for illustration only and will vary depending on community needs and priorities. 

About You  

We are looking for someone who is motivated by working with people and passionate about helping communities connect and thrive. 

You may already have experience in community development, or come from a background such as housing, social care, education, youth work or the wider charity sector. What matters most is your ability to build trusted relationships, engage people effectively and support collaboration that leads to positive change. 

You will be an excellent communicator, able to build trust, inspire action and work effectively with a wide range of people and organisations. You will also be comfortable working independently, managing a varied workload and developing strong working relationships across different groups.

We are looking for someone with:  

• A Community Development qualification and/or transferable Community Development skills and experience.

• An awareness of (or willingness to learn) Asset-Based Community Development (ABCD) – an approach focused on building on the strengths, skills and connections already present in communities. 

• Strong communication and interpersonal skills, with the ability to build relationships that drive action.  

• A track record of successful collaboration with internal and external partners and stakeholders.  

• Effective and efficient organisational and IT skills. 

PLEASE NOTE:  

• The successful candidate will need to be based within a 30-minute commute of their allocated locality and there is a requirement to travel regularly across the wider area (travel expenses covered).  The successful candidate must possess a valid full UK driver’s license and have access to a reliable vehicle with business insurance for work purposes.  

• There will also be a requirement for occasional travel to other UK locations for meetings and events depending on the charity’s needs such as our annual all colleagues in person event.   

• The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday; however, flexibility is essential, as regular evening and weekend work will also be required to meet the needs of the role. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying.  

• The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check   

About the Team  

You’ll be joining a supportive and collaborative team of Community Development professionals working across local communities to build relationships, develop partnerships and support community-led activity. Community Development Managers and Community Builders work closely together, sharing learning and supporting each other to deliver meaningful local impact. 

Please see the job description for more details.  

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 

• 29 days’ annual leave plus 8 bank holidays, regardless of service -plus your birthday off to celebrate! 

• Opportunity to buy and sell up to 5 days annual leave per year. 

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. 

Closing date: 23rd July 2026 

Please note: We may close this vacancy early should we receive a high volume of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

Job Title: Employment Consultant (Northeast VALOUR)

Location: Home-based (within 1 hour travel to Durham) with regular travel across the Northeast

Salary: £33,174

Hours: Full time 37.5 hours per week (part time or flexible working options considered)

Contract: 2 years fixed term with possibility of extension

At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.

We have been successful in becoming a delivery partner within the national VALOUR initiative, supporting the employment strand of the programme. This enables us to widen our impact for veterans and their families by ensuring individuals are supported into meaningful and sustainable employment, using an approach that is tailored to their specific needs.

We are seeking a passionate and person-centred Employment Consultant to join our team to deliver VALOUR in the Northeast. This is a role for someone who believes in potential, not limitations – someone who can walk alongside clients with empathy and determination, empowering them to take ownership of their employment journey.

You’ll provide tailored information, advice and guidance to help veterans secure meaningful and sustainable work, managing a diverse caseload with care and professionalism. Using coaching, mentoring and strengths-based approaches, you will help individuals identify their goals, build resilience and move confidently towards lasting employment outcomes.

Collaboration is at the heart of this role. You will develop strong partnerships with regional organisations to generate referrals and address wider barriers such as mental health, housing or addiction, while also building strong relationships with local employers to create real opportunities for your clients, and sharing best practice with your colleagues in the team.

With a strong understanding of local labour markets and safeguarding practices, you’ll maintain high-quality case records, contribute to continuous improvement, and actively participate in team development. Adaptability, initiative and resilience are key, as we respond to the evolving needs of our clients and the communities we serve.

Why The Poppy Factory?

• A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families.
• Competitive salary and benefits package including generous holiday and pension contributions.
• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
• Variety in the role, a mix of delivering a community-based service in your region, home working and occasional visits to the historic Poppy Factory in Richmond, London
• The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you’re supporting.
• Be part of an iconic charity with a 100+ year history

For further information, including the full job description for the role, please refer to the candidate pack.

How to apply

To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Keiron Coombs, Services Manager.

For an informal conversation to find out more about this role, please call Keiron Coombs.

The closing date for this vacancy will be 2 May 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

First stage interviews will take place on 8 May 2026, with second stage interviews scheduled for 13 May 2026. Please ensure you are available on these dates, as it’s not always possible to reschedule.

No agencies please.

Equality & Diversity

We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.

We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.

Hackney Empire is looking for a new Deputy Technical Manager.

The new role of Deputy Technical Manager will play a critical operational and leadership role within our busy 1,250-seat theatre and additional rehearsal and event spaces. Supporting the Technical Manager, you will lead and motivate a committed technical team to ensure the flawless execution of large-scale transfers, touring musical theatre, dance, opera, comedy and live music shows; supporting produced work and public-facing activity from our Creative Futures programme. 

This is a balanced, hands-on and production-focused role. It requires combining administrative and logistical preparation - such as advancing technical riders, developing costings and estimates and preparing staff rotas - with leadership and delivery of high-level stagecraft management during intensive fit-ups, show operations and rapid get-outs.  

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role

As part of an ongoing strategy of development, SCAA are looking for a highly motivated, focussed and committed individual to support the growth of our corporate partnerships programme. Working closely with the Partnerships Manager, you’ll play a key role in identifying, securing and developing partnerships that generate sustainable income and create meaningful impact for our charity.

This is an exciting opportunity for someone who enjoys building relationships, spotting opportunities and delivering exceptional donor experiences.

The Partnerships Fundraiser will support on the securing of new partnerships and take the lead on stewarding our corporate partner portfolio. They will join a dynamic team who are passionate about supporting our corporate partners, demonstrating the contribution they make to our critical service through their donations of time and money.

This role will be based either in Perth, at Scone Airport, or at our Aberdeen base, at Aberdeen Airport. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours of work will be Monday—Friday, 9am—5pm but it should be noted that this role will require the successful candidate to occasionally work at weekends and during the evenings. This role will also require the successful candidate to travel regularly to partner locations within Scotland.

About You

Essential

• Experience working in a similar role managing partnerships between businesses and/or charities either within the commercial or charity sector.
• Experience developing donor-focussed communications.
• Experience of working with relevant CRM databases and a commitment to capturing donor relationship details through the use of these systems.
• Knowledge of appropriate fundraising regulations.
• Excellent interpersonal skills to establish meaningful connections with our partners.
• Research skills to support the recruitment of new partners.
• Ability to build successful relationships with a range of stakeholders including donors, volunteers, ambassadors, board members and other senior stakeholders.
• Excellent written and verbal communication skills
• Ability to demonstrate a commitment to delivering excellence and continuous improvement.
• Keen attention to detail and ability to complete tasks including all administration around tasks and archiving key materials for learning and review.
• Ability to conduct thorough reviews of projects against KPIs.
• Ability to work within a team, adopting a collaborative approach to working with colleagues, whilst also able to work independently, being pro-active and self-sufficient.
• Proficient IT skills, including the use of the Microsoft Office suite.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 4 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

Interviews will take place at our base at Perth Airport in Scone during the week commencing the 27th July 2026.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 19th July 2026. 

Are you passionate about building relationships, inspiring others, and making a real impact? This is an exciting opportunity to play a key role in growing support for our charity by connecting with local communities, businesses, volunteers, and supporters. You will be at the heart of developing meaningful partnerships, identifying new fundraising opportunities, and increasing awareness of the vital work we do. Through your energy, creativity, and relationship-building skills, you will help generate income, maximise community engagement, and strengthen our presence across the region. Every conversation, event, and partnership you create will contribute to making a positive difference in the lives of those we support. If you thrive on meeting people, creating opportunities, and being part of a passionate and purpose-driven team, this rewarding role offers the chance to make a lasting impact while helping our charity grow and succeed.

Asylum Matters is looking for a dynamic campaigner & policy manager committed to upholding the rights of people seeking asylum in Yorkshire & Humber and across the UK at a critical time.

Asylum Matters plays a significant role in working towards positive change for refugees and people seeking asylum. We are a small team based around the UK, working locally and nationally with an extensive network of partners to advocate for progressive change in the asylum system. We work with frontline organisations and people with lived experience across the UK on a range of issues that affect people in the asylum system. The Yorkshire & Humber Campaigns & Policy Manager will work with the grass roots organisations and established Asylum, Refugee and Migrants rights organisations across Yorkshire and Humber, and the amazing lived experience campaigners to drive change locally. They will also provide specialist policy resource to Asylum Matters nationally, sitting across our four national campaigns around asylum justice, accommodation, asylum support and working rights. Helping us respond to government policy proposals and develop and support our sectors approach to a progressive asylum system.

We are a facilitator of collaboration and joint action. Our work helps strengthen collective advocacy on asylum reform and ensures it is informed by the reality on the ground. We are rooted in communities and committed to playing our full part in shifting the narrative around asylum, and helping our communities develop their resilience and solidarity with people seeking asylum at the forefront of our work.

The successful candidate will work in partnership with local organisations and networks in Yorkshire & Humber to develop and implement strategies for achieving change locally and nationally. They will have experience of developing and delivering impactful campaigns that have achieved change. They will hold extensive experience in analysing and shaping asylum policy and support the policy work of Asylum Matters Nationally. They will be an effective communicator, able to build strong partnerships and work collaboratively with partners. They will be proactive, able to spot influencing opportunities and quickly mobilise support to respond to them. They will have a commitment to the vision of a fairer and more effective asylum system, and to empowering and working with those with direct experience of it.

We are particularly keen to hear from people with lived experience of the UK asylum system, anyone with lived experience who meets the essential criteria will be granted an interview.

Candidates must have the right to work in the UK.

Application Instructions

Please submit your current CV, plus a supporting statement that details how you have the experience to meet the essential criteria within the Job Pack attached. Please note we don’t accept general covering letters, failure to submit a supporting statement that details how you meet each of the 8 essential criteria will disqualify your application.

Chiva is looking for a compassionate and experienced Specialist Support Officer to provide emotional support, advocacy, and practical guidance to children, young people, and families affected by HIV across London.

About Chiva

Chiva is a charity in the UK whose mission is to ensure that children, young people and young adults growing up with HIV become healthier, happier and more in control of their own futures. Chiva works to ensure that young people living with HIV have the treatment and care, knowledge, understanding, skills and wider support needed to live well and achieve their greatest potential.

What You’ll Do

• Provide one-to-one and family support
• Advocate for young people across health, education, and social care services
• Work alongside NHS multidisciplinary teams
• Deliver engaging peer support events and group activities
• Help young people navigate their journey into adult healthcare services 

Who We’re Looking For

You will be a qualified social worker or registered health and social care professional with experience of supporting children, young people and families with complex needs. A passion for empowering young people and promoting inclusive, person-centred support is essential. 

Join Chiva and become part of a dedicated team making a real impact every day.

Please note that we are only able to accept applications submitted on our branded application form. We cannot accept CVs in respect of this post.

Please see the Job Description and Person Specification on the Chiva website for full details.

Deadline for applications: Thursday 9th July 2026.

Interviews to take place on: Monday 20th & Tuesday 21st July.

Steamship Shieldhall is seeking to appoint an experienced freelance Commercial Manager to build new income streams to support the ongoing operation, conservation and sustainability of one of the country's most significant historic ships.

Shieldhall is berthed year-round in Southampton and welcomes passengers and visitors on board from 110 Berth in the Western Docks. She is capable of carrying up to 220 passengers and from spring to autumn each year operates a programme of public sailings ranging from two hour trips to full day cruises. She is also open for alongside events, and is available for private charters. In addition, she can be hired for use alongside such as for training activities, meetings, functions and filming.

The Commercial Manager will be responsible for identifying and realising new opportunities for revenue generation for Steamship Shieldhall, as well as supporting Shieldhall’s experienced volunteers with maximising income from existing activities.

This commission is an important element of the “Steamship Shieldhall: towards 2055, the next 10 years” project which is supported by a Development Phase grant from The National Lottery Heritage Fund.  The appointment is intended to cover both the Development Phase and the first two years of the Delivery Phase of our  project but will include a break-clause between the two phases. The Delivery Phase contract is contingent on a successful Delivery Phase grant application to the Heritage Fund

The successful candidate will have the right to set their own hours of work and will determine in agreement with the Shieldhall charity how best to undertake the work. This commision could be provided through self-employed individual, partnership or limited company.