Support officer jobs

Membership & CRM Officer  

Bristol (Hybrid) 

£32,000

Permanent, Full-time (Part-time may be considered) 

If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we’d love to hear from you. 

Are you passionate about combining data expertise with exceptional customer service? Our client is looking for a Membership and CRM Officer who loves data as much as people—combining advanced Excel skills and database expertise with outstanding communication and administrative skills.  

You will independently manage membership subscription processes and grants administration, respond to member queries and ensure the CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation. 

What You’ll Do 

· Administer membership applications, renewals, and payments 

· Provide excellent support to members and delegates and respond to enquiries 

· Maintain, optimise and troubleshoot multiple CRM systems, ensuring data accuracy and compliance 

· Develop and generate reports and insights to inform decision-making 

· Support grants administration and committee processes 

· Collaborate across teams to improve systems and member engagement

What They’re Looking For 

· Customer service skills and professional written and verbal communication 

· Proficiency with Microsoft suite 

· Advanced Excel skills (Power BI experience is a bonus) 

· Proven experience managing and developing CRM systems and complex databases 

· Strong organisational skills and attention to detail 

· Customer-focused mindset with the ability to build positive relationships 

· Experience in membership/subscription administration or similar is desirable 

Why Join Them? 

· Hybrid working  - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed) 

· Flexitime system 

· 26 days annual leave minimum, plus bank holidays   

· Health and Wellbeing Cash Plan – private GP, cash back for dentist, opticians, physio and more   

· Salary Extras scheme   

· Refer a friend scheme  

· Employee Assistance Programme   

· Be part of a charity that makes a difference in healthcare 

· Collaborative and supportive team environment 

Our client is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions. 

We are looking for a conscientious and skilled coordinator who understands how vital administrative tasks are to a well-functioning, smooth-running organisation. You are a big picture thinker with an eye for detail, someone who can support us in grounding our big ideas in reality, helping to ensure our work is clearly documented, replicable, compliant with relevant legislation, and that it contributes to making a big impact for the social sector. 

You love to collaborate cross-functionally and have a knack for understanding and maintaining the ecosystem of a cohesive and impactful organisation. You’re looking to join a small, friendly, and respectful team with an outsized impact, where your ideas and contributions are valued and where you are trusted to work in a way that suits you.

About DataKind UK

DataKind UK is a small infrastructure charity with a vision of a strong, thriving third sector that embraces data science to become more impactful. Effective data use has the potential to transform an organisation's impact by improving decision-making, maximising operational efficiency, and ensuring service delivery is evidence-based. A lack of access to responsible data science skills and techniques in the third sector means it isn’t having the impact it could.

We provide a variety of free and contracted support services to help third sector organisations achieve their missions, encourage innovation, and improve decision making, problem solving, and practices.

Since 2013, more than 2,200 DataKind UK volunteers have supported over 300 charities—from large organisations like St John Ambulance and Action for Children to local food banks and campaigning charities—helping them better understand their users, evaluate what's working, streamline routine tasks, and ultimately better tackle society's biggest challenges.

You'll be part of a kind and collaborative five-person staff team that works closely with a talented community of volunteer data scientists. This is an exciting and unusual opportunity to shape how the third sector uses data. Join us!

Essential qualities

• Proactive, can-do attitude - if in doubt, we’ll figure it out!
• A highly organised, process-driven problem solver.
• You are aligned with DataKind UK’s core values: curious, responsible, collaborative.
• You are self-directed and goal-oriented, and like working independently or managing without direct authority.
• You thrive in an environment where every day is a bit different, and are happy working flexibly and adaptably. You can switch between big-picture and detail-oriented thinking.
• You are committed to equity, diversity, and inclusion.
• You are a collaborative team player, and happy to jump in and help out when and where needed. You care more that good things happen than who gets the credit.

Essential skills

• Personable and skilled at relationship building and communicating with a variety of people - we work in a small, hybrid team, and with a wide variety of volunteers, charity partners, and other stakeholders.
• Skilled at collaborating with/managing people who are not your direct reports (e.g. colleagues, volunteers, trustees).
• Comfortable juggling multiple projects and priorities and making decisions about what to prioritise accordingly.
• Familiarity with digital software - currently we use Google suite for email, diary management and documents; Beacon CRM; Monday for project management; and Slack for team and volunteer communications. You may not have used those exact tools but you are comfortable with learning new tools and processes, to the point where you can clearly document processes and train others.

Desirable

• Experience of working and/or volunteering in the UK charity sector.
• Knowledge of charity governance / legislation.
• An interest in the use of data to support decision making in the third sector.
• Experience of working or collaborating with volunteers.

What we offer

• Working in a small, flexible, hybrid team where you are trusted to manage your time and your projects. If you need to switch your hours one week, or take time out of your working day to go to a dentist appointment, sit an exam, or for your child’s school play, go ahead! We are focused on outputs over time spent at your desk. 
• 5% employer pension contribution.
• 11 days holiday (27 days pro rata).
• Employee Support plan including medical and dental assistance.
• We will provide you with a comprehensive onboarding plan, where we will identify any additional training needs to support you in your role and arrange for training at a time/place/pace that suits you.

Working hours and location 

This is a part-time role (14 hours per week). You can do this across two or more days, depending on your preferred work pattern. Working hours are flexible, but we ask that at least 75% of your working time is within the hours of 10am and 6pm UK time, in order to facilitate team working and real-time collaboration.

This role will ideally be hybrid / London-based. We can currently provide London office space on Mondays (Victoria), Thursdays (Shoreditch) and Fridays (Victoria). (Please note we don’t currently have any other staff members in the office on a Friday.) We will occasionally hold team days in London - you will be given advance notice of these dates. We may be able to offer remote working for an exceptional candidate, but our preference would be for a hybrid schedule with at least one day in the office (Monday or Thursday) per week - please note this could be a shorter day, e.g. 9-3 to accommodate other commitments.

You must have the right to work in the UK.

How to apply

The deadline for receipt of your application is 9am, Monday 23 February. Applications received after this time will not be considered.

Please send us your CV and a cover letter of no more than two single-spaced pages to explain why this role appeals to you and how you meet the experience, skills, and qualities listed above using the STAR (Situation Task Action Result) approach. We would also like to know:

1. What made you decide to apply for this role?
2. How do you stay organised? Again, this can be an example from your work, study or personal life.
3. Can you tell us about a time when you have had to step outside of your comfort zone or usual role, either in a job or an example from your life outside of work? What motivated you to get involved and what was the outcome?

All applications will be anonymised before shortlisting.

A note on use of generative AI

We know a lot of people use generative AI tools like Chat GPT to help them with job applications. We don’t encourage this, but if you do want to use it, we recommend asking it for suggestions on relevant things to include, get it to give you them in bullet points, then write the application yourself. We really want to hear from YOU, the human, in your authentic voice. It helps you to stand out, and helps us figure out if you're really and truly a good fit for the role. We do not use AI to assist us with reviewing and shortlisting applicants.

Equity & Diversity Monitoring

Please consider filling in the Equity & Diversity Monitoring Form linked in the Job Description attachment. This is entirely voluntary and anonymous and will not affect your application in any way.

We are committed to providing equal opportunities for everyone regardless of their background, and welcome applications regardless of age, sex, gender, gender identity/expression, sexual orientation, religion/belief, race, nationality, ethnicity, marital status, pregnancy, or disability.

The data you provide will be used to monitor whether we are receiving applications from quality candidates across the whole of society. If there are differences in application rates it will enable action to be taken to ensure that no group is treated unfairly.

We particularly encourage applications from groups which are underrepresented in data science, tech, and/or the third sector, including people of colour and people with disabilities. We can make reasonable adjustments throughout the application process (both with the application and interview) and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have at contact at datakind dot org dot uk.

We will treat the data you provide in your application in accordance with our Privacy Policy.

Prospectus is excited to be working with our client to help them recruit for an Events and Engagement Officer to join their team. The organisation is an independent charity providing crucial support to music professionals across the UK whose lives have been impacted by physical or mental ill health. They support individuals throughout their careers and into retirement and in the last five years have distributed over 3,500 grants totalling over £3.6million. The charity is a membership organisation with over 2,000 Members, all of whom are professionally active in the world of music or retired. This includes notable musicians from across the UK music sector.

This role is offered on a 3-year flexible contract basis paying a salary of £35,000 per annum with flexible hybrid working arrangements at their London office.

The Events & Engagement officer is a new role at the charity. Working alongside the Head of Development and Head of Membership & Communications, the postholder will play a key role in supporting the expansion of the charity's varied events programme including Member events, cultivation opportunities and Health & Wellbeing activities. They will create and maintain stakeholder records within the organisation's systems including donors, Members and other contacts, ensuring information remains accurate and up to date at all times. The postholder will also develop the charity's stakeholder relationships, ensuring all those engaging with the organisation have a positive experience and develop a clear understanding of our charity and its aims.

They are looking for someone with a demonstrable experience in planning and delivering events for varied audiences. They are looking for a candidate with demonstrable experience managing social media channels and increasing engagement using online communications software. The ideal candidate will have the experience in an arts/membership organisation and an interest in music and the arts.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon. 

We are looking for a highly motivated and gifted communicator to craft Spotlight’s messages and help us achieve real change. 

You will be joining a small dedicated team of anti-corruption experts and campaigners for this busy, varied and multi-skilled role. We have a full programme of work for the year ahead with projects on illicit finance, political integrity, and corporate accountability for financial crime. 

Candidates should be exceptional all-round communicators, with significant experience in achieving impact through a range of channels from digital and social media to print, broadcast and events. They will have a track record of driving communications efforts to achieve campaign or policy objectives, as well as experience of developing messages for a wide range of audiences, and translating complex expert subject matter into newsworthy content. The successful candidate will be enthusiastic and proactive, a strategic thinker, an excellent writer and able to apply their skills and experience across a range of different communications channels. They will also have an interest in corruption and its impacts at home and abroad. 

Deadline for applications is 23.30 on Saturday 14th February.

About Spotlight

Spotlight on Corruption is a UK based charity which aims to end impunity for corruption, promote political integrity within the UK, and ensure the UK acts as a global leader on fighting corruption. We are a bold, expert voice that pushes forward the anti-corruption agenda in a pragmatic and credible way, consistently punching above our weight in holding the government to account for taking action against corruption, cronyism, and dirty money in the UK.

Key Responsibilities

• Design and deliver Spotlight’s day to day communications and public messaging to ensure we achieve real reforms and impact in tackling corruption and protecting UK democracy. 

• Secure strategic and influential media coverage by developing and maintaining relationships with journalists, developing ideas for stories, and identifying key communication opportunities to get Spotlight’s messages across, including by monitoring daily news.

• Build Spotlight’s reach and influence online with target audiences (politicians, civil servants, journalists, civil society, and funders) by maintaining Spotlight on Corruption’s website, social media accounts and mailing lists, and working with colleagues to develop engaging content.

• Develop newsletters, press releases, website copy, social media posts, and other communications materials, including scripts for, as well as filming, videos on Spotlight messages that appeal to different audiences.

• Develop a communications strategy for the organisation to implement its three year strategy which builds and secures Spotlight’s reputation as a leading anti-corruption organisation.

For full job description and person specifications please see the attached Job Description

Working arrangements

Full-time, 35 hours per week. Working from home required, but with one day a week in the office near London Bridge. Must be based in or near London. We support flexible working arrangements and operate a nine day fortnight. Attendance at networking events and being on-call for media work outside of office hours occasionally required.

Responsible to: Executive Director

Lindengate is a mental health charity that supports children and adults of all ages with their mental, physical, and social wellbeing through nature-based activities

This new role will involve planning and delivering seasonal work programmes, develop habitat and garden management plans, and lead a mixed team of staff and volunteers to maintain and enhance the site and gardens as a welcoming, biodiverse place to support people’s mental, physical and social wellbeing and nature. 

Experienced Social Worker – NHS Pathfinder Partnership
 

GMRC is a registered charity working with adult women who are victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.

The post-holder will be based at GMRC but work alongside TRC and MASH women’s services and Greater Manchester Pathfinder partnership, with service users who have experienced sexual trauma but who present with additional complex mental health needs.

Key responsibilities:

- They will work with service users in partner organisation settings and in the community, working collaboratively with individuals, carers and partners from local multi agency providers and services, to assess and identify social care needs that may be potential barriers to the client being able to address their sexual trauma.

- The post-holder will provide guidance, leadership and consultation on social care legislation and policy to the team and to other areas of mental health services, including joint working where appropriate.

- They will contribute to developing and maintaining high standards of decision making and professional practice in the field of social work.

- The post-holder will be responsible for a caseload of service users under the care of the Pathfinder Partnership, supporting them in their recovery journey.​

- They will provide specialist social work interventions to service users and their carers / families, and involve them in all planning, helping to develop social resilience, motivation and daily living skills.

Benefits:
- Flexible working TBC

- Generous annual leave (30 days a year exc. BH)

- Pension contributions

- Reasonable travel expenses

- Free on-site parking

#social work #social worker #support work #support worker #nhs #social work

Do you know someone passionate about volunteering and community development? We're looking for a Volunteering Brokerage Coordinator to join our small but mighty team.

This role is perfect for someone who wants to make a real difference - connecting volunteers with causes they care about, supporting community groups to build their volunteer programmes, and championing the value of volunteering across Waltham Forest.

Your outstanding delivery of communications for the Woodland Heritage Skills project means you are a core part of how Woodland Heritage is achieving its mission which should make for an incredibly rewarding and varied experience!

Your work with the charity will be as part of a small, dedicated team of staff and a wider group of passionate trustees. Everyone will want you to succeed and will support you along the way. 

Woodland Heritage is creating a thriving UK wood culture that benefits our environment, all people and our economy. We do this by championing the good use of home-grown timber from sustainable, productive woodlands for the benefit of present and future generations. Through a combination of demonstration sites, research, education, membership and outreach, we build on the wisdom and skills of the past to weather the challenges of tomorrow. 

About the role

• The role is 22.5 hours per week for a fixed term of two years with a salary of £15,000 PA
• We can offer flexible working and hybrid working. You may wish to work at Whitney Sawmills, Herefordshire, for example for a day per week, though this is not required.
• Planned evening and weekend working as required.
• 25 days plus Bank/Public holidays as paid leave pro rata
• Your line manager will be the Woodland Heritage Skills Project Manager
• Employer contribution from nest pensions

All other terms and conditions will be as per your contract. More details are available via our staff handbook which can be provided to shortlisted candidates. 

This role is part of a £238,442 grant from The National Lottery Heritage Fund to create ‘Woodland Heritage Skills’; two years of educational workshops, digital educational assets and collaboration with its members and partners to deliver the charity’s new Open Woods & Workshops initiative.

A tremendous £13,547 of this grant is matched funding from the outdoor furniture B-Corp Gaze Burvill, a corporate member of Woodland Heritage, alongside fellow personal and corporate members of the charity. 

About you

You will have a committment to the vision and values of Woodland Heritage and a desire to bring about positive change in the relationship between people and woodlands. You will have demonstrable experience of communications delivery and a willingness to learn and to be flexible.

You will join a small, dedicated team of staff and a wider group of passionate trustees. Everyone will want you to succeed and will support you along the way.

Visit our website to download the job specification and learn how to apply. We'd love to hear from you!

Grade: 5

Hours: Full time, 37.5 hours per week (Flexible working considered)

Position type: Permanent

Responsible to: PR & Communications Manager

Direct reports: None

Location: Truro, Cornwall (Hybrid) or Remote (UK based) with travel to Truro up to 4 times per year

ROLE PURPOSE:

As our Communications & PR Officer, you'll work closely with the Communications & PR Manager and lots of other colleagues across the organisation.

You'll create high quality written content including organisational messaging, reports, and press releases. You'll help drive fundraising and awareness by supporting campaigns and securing media coverage.

This role is key to:

• Raising awareness of ShelterBox's work and issues faced by the people we support

• Coordinating communications across fundraising and communications teams

• Ensuring consistency and accuracy in our external messaging

• Protecting and enhancing ShelterBox's reputation

WHO ARE WE LOOKING FOR?

We're looking for a creative, motivated communications professional with experience writing for different audiences and working with the media.

You'll be organised, detail-oriented, and confident managing priorities in a fast-paced, ever-changing environment.

As part of the Communications & Digital team, you'll help increase awareness among new and existing audiences, support fundraising, and ensure teams across the organisation have the communications materials they need.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Media engagement  

• Work with the PR & Communications Manager to maximise media opportunities across national and regional, print, digital, and broadcast media

• Draft press releases, features, opinion pieces, and letters to editors

• Prepare media pitches, briefings, quotes, and statements

• Proactively pitch stories and spokespeople for campaigns and response work

• Secure media interviews and manage logistics

• Monitor and respond to media requests via the PR inbox

• Track media coverage and analyse trends for KPI reporting

• Support organisation-wide media training

• Build and maintain regional and national media contacts

• Stay across the news agenda and our response work to identify opportunities

Communications

• Write clear, compelling organisational messaging and FAQs to support fundraising, especially during major disasters, appeals, and campaigns

• Draft key reports, including monthly response summaries, reach and impact reports, updates for our Royal patron, and the annual report

• Research and collaborate with colleagues to develop messaging

• Help develop and deliver communications campaigns

• Keep organisational statistics and messaging up to date

• Support with coordinating communications across channels to maximise storytelling

• Contribute creative ideas and support planning for communications activities

• Evaluate communications performance

• Identify messaging gaps and potential stories

Other duties

• Undertake any other duties commensurate with the post

• Follow ShelterBox policies and procedures on Health & Safety and take responsibility for personal safety.

• Work flexibly, including out of hours when needed

The Talent Set are delighted to partner with an amazing charity on a fantastic Interim Direct Marketing Officer role. This position offers a unique opportunity to manage impactful campaigns, supporting the organisation’s mission to connect with supporters, foster engagement, and maximise fundraising outcomes through innovative direct marketing strategies.

Key Responsibilities

• Manage and deliver both online and offline direct marketing campaigns, from planning to evaluation, ensuring they meet targets for income and engagement.
• Collaborate with internal teams and external agencies to develop compelling creative content and ensure timely execution.
• Support the analysis of campaign performance, producing regular reports to guide strategy adjustments and optimise results.
• Maintain compliance with relevant fundraising regulations, GDPR, and organisational policies.
• Contribute to the development of long-term direct marketing strategies for key supporter segments.
• Oversee relationships with external suppliers and agencies, including briefing, monitoring performance, and managing budgets.
• Work with the External Affairs team to incorporate messaging that aligns with wider promotional activities.
• Assist in copywriting, proof-reading, and ensuring all communications uphold the organisation’s visual and media standards.
• Support the organisation’s service initiatives and uphold their values in all activities.

Person Specification

• Demonstrable success in managing diverse direct marketing campaigns across multiple channels.
• Strong project management skills with an ability to prioritise effectively and meet deadlines.
• Excellent communication skills, capable of engaging with a range of stakeholders.
• Experience working with digital marketing tools and analysing campaign metrics.
• Ability to manage external suppliers and budgets competently.
• Knowledge of fundraising regulation, GDPR, and best practice standards.
• Proficiency in Microsoft Office and online reporting tools.
• A proactive, organised approach with keen attention to detail and a customer-focused attitude.
• Resilient in handling sensitive information with empathy and discretion.
• Ability to work well within a team and contribute positively to organisational goals.

What’s on Offer

• Day rate: £126.48 daily rate + £20.98 daily holiday pay (£147.47 total PAYE)
• Hybrid working, London or Surrey (2 days a week)
• Short-term contract 

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Chief Finance Officer

We are seeking a Chief Finance Officer who will provide strategic financial leadership, playing a pivotal role in securing the long-term sustainability of this nationally significant Cathedral.

Position: Chief Finance Officer

Location: Chichester/Hybrid

Hours: Part-time (21 hours per week)

Salary: £60,000 pro rata

Contract: Permanent

Benefits: Pension contribution, pro rata of 34 days’ leave including bank holidays, Employee Assistance Programme, free onsite parking, and flexible working opportunities

Closing Date: Monday 2 February 2026

Interviews: First interviews will take place in person in Chichester on Tuesday 10 February

The Role

This is a pivotal senior leadership role with responsibility for the overall financial health, sustainability and strategic direction of the Cathedral. Working closely with the Chief Operating Officer, Chapter and senior colleagues, you will provide robust financial leadership while supporting income generation, investment planning and effective use of resources across a complex charity operation.

Key responsibilities include:

• Leading financial strategy, planning, budgeting, forecasting and reporting across all Cathedral entities
• Overseeing monthly management accounts, statutory reporting and audit processes
• Managing financial risk, cash flow forecasting and investment of liquid funds
• Supporting and advising trustees and committees with clear financial analysis
• Identifying and developing new income streams including commercial activity, grants and fundraising
• Providing financial oversight for new projects and strategic initiatives
• Ensuring compliance with Charity Commission and Church of England financial requirements
• Managing and developing the finance team
• Overseeing IT strategy and third party service providers to ensure value for money

A copy of the job description is available once you click to apply.

About You

You will be a qualified accountant with senior level experience and the confidence to operate both strategically and hands on within a values led organisation.

You will bring:

• A recognised accounting qualification such as ACA, ACCA, CIMA or CIPFA
• Recent senior financial leadership experience, ideally within a charity or heritage setting
• Strong commercial awareness and experience of income generation
• Proven expertise in budgeting, forecasting and financial planning
• Experience of financial risk management and investment decision making
• Excellent communication skills and the ability to influence a wide range of stakeholders
• A collaborative leadership style with strong people management skills
• The ability to manage competing priorities and multiple projects effectively
• Experience of Xero or the ability to learn new systems quickly

You do not need to be a member of the Church of England but should be in sympathy with the organisation’s mission and values.

About the Organisation

The Cathedral is a living, working place of worship that has been at the centre of life in Chichester for over nine centuries. It is the Mother Church of the Diocese, which covers East and West Sussex and it is also a visitor attraction, a venue for music and the arts and an all-round hub for the community welcoming over 350,000 visitors each year.  Staff do not have to be Christian, but you should understand the Christian mission. 

You may also have experience in areas such as CFO, Chief Finance Officer, COO, Director of Finance, Finance Manager, Financial Controller, Director of Corporate Services, Corporate Services Director, Head of Finance, Head of Resources.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Purpose of the role

The Legal Director provides strategic leadership on immigration, economic migration, asylum and nationality for ILPA, with a primary focus on legal policy, legislative analysis, member engagement and public influence.

The role is responsible for shaping ILPA’s legal positions, overseeing the quality and coherence of legal analysis across the organisation, and maintaining ILPA’s standing as the leading professional membership body in immigration and asylum law.

Key responsibilities

1. Legal strategy and leadership

In collaboration with the Trustees and Chief Executive, the Legal Director will:

a. Develop and maintain ILPA’s short-, medium- and long-term legal strategy in line with ILPA’s charitable objectives.

b. Identify emerging legal, policy and practice issues affecting immigration, asylum and nationality law.

c. Engage with ILPA members to understand frontline impacts and systemic concerns.

d. Advise the Trustees and Chief Executive on legal policy priorities, organisational positioning and risk.

e. Translate member insight into clear legal and policy positions.

f. Lead ILPA’s legal responses to legislative proposals, consultations and policy initiatives.

g. Ensure ILPA’s legal work remains focused, authoritative and aligned with ILPA’s strategic plan.

2.       Policy, parliamentary and public influence

a. Lead ILPA’s engagement on legal and policy matters with government departments, Parliament and public bodies.

b. Draft and oversee consultation responses, parliamentary briefings and policy submissions.

c. Represent ILPA at meetings with Ministers, officials, parliamentarians and sector partners.

d. Provide expert evidence to parliamentary inquiries and committees.

e. Support the Chief Executive in high-level advocacy and external relations where appropriate.

f. Maintain ILPA’s reputation as a trusted expert voice on immigration and asylum law.

3.       Member support and legal expertise

a. Maintain expert-level knowledge of UK and international immigration, asylum and nationality law.

b. Monitor and analyse developments in legislation, case law and policy.

c. Oversee the accuracy and quality of legal information provided to members.

d. Support ILPA’s thematic and regional working groups, including attendance and follow-up actions where appropriate.

e. Build and maintain relationships with NGOs, migrant organisations and advice-sector partners.

f. Strengthen member engagement through high-quality legal leadership and insight.

4.       Relationship with litigation and advice functions

a. Work collaboratively with the Director of Strategic Litigation and Advice to ensure consistency between ILPA’s policy positions and litigation strategy.

b. Provide legal policy insight to inform litigation priorities where appropriate.

5. Management and organisational leadership

a. Line manage the Senior Legal Officer and support the Chief Executive’s HR management function for the Senior Legal Officer

b. Provide strategic direction and professional support to the legal function without direct responsibility for operational casework or project delivery.

c. Contribute as a senior member of ILPA’s management team.

d. Support organisational planning, risk management and reporting.

e. Act as a senior ambassador for ILPA internally and externally.

6. Cross-organisational working

a. Work with the Training Manager to identify emerging legal training needs and priority topics for members.

b. Contribute to the development of training programmes, events and conferences by advising on content and legal accuracy.

c. Support identification of suitable speakers and trainers from within ILPA’s membership.

d.  Work with the Content and Digital Services Manager to ensure legal content is accurate, accessible and up to date across ILPA’s digital platforms.

e. Contribute legal expertise to funding bids and project reporting where required.

f. Support organisational strategy development and review.

g. Undertake other reasonable duties consistent with the seniority of the role.

Accountability and relationships

Reports to: Chief Executive

Direct reports: Senior Legal Officer

Key internal relationships:

· Director of Strategic Litigation and Advice

· Training Manager

· Content and Digital Services Manager

· Trustees and Chief Executive

Person specification

Essential

· Substantial expertise in immigration, asylum and nationality law

· Strong understanding of public law and human rights frameworks

· Proven experience of legal policy development and advocacy

· Excellent analytical and drafting skills

· Experience managing senior legal staff

· Authority and credibility with Parliament, government and the profession

Desirable

· Experience within a membership organisation or charity

· Understanding of litigation governance structures

· Experience contributing to digital legal resources

· Familiarity with training design or professional education

Why work at ILPA

• National profile and respected reputation

• High-impact policy and legal work

• Flexible and supportive working culture

• Collaborative, expert-led organisation

Salary: c.£46,000 per annum based on skills and experience
Hours: Full time, 40 hours per week
Based in: Covent Garden, London

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

This role sits within the highly committed and successful Development and Advocacy Department, which generates over £41m revenue annually, plus additional capital funds, and secures the annual Arts Council England grant (currently £22.9m). The Department’s revenue generation and advocacy to Government of the value of our creative sector ensures the RBO can retain the best artists and crafts people, deliver our thriving National Schools’ Programme, maintain our beautiful grade I listed building, deliver on our charitable mission, and continue to produce world class performances.

The focus of the Senior Fundraising Manager role will be to deliver and run the successful fundraising appeals and draws function, delivering against targets of c. £1.25m for 2025/26. Managing a small appeals team within the wider membership function, you will grow our income and innovation in this space, ensuring fundraising best practice principles are adhered to.

Our ideal candidate will be results driven, with an open, curious, intelligent approach to analysis and reporting. You will be able to work successfully in partnership with other teams and departments as well as influence key stakeholders across the organisation. You will be able to lead and develop a small team, exercise diplomacy and discretion and contribute to the wider fundraising conversation and pipeline.

You will be able to demonstrate: 

• Substantial professional experience of the project management of appeals and campaigns fundraising gained within a charity or other fundraising organisation including their planning, development, running and evaluation
• Experience of running fundraising appeals or campaigns across a range of channels and running lotteries or draws for fundraising
• Outstanding written communication skills, including the ability to tailor communications for different audiences and media whilst maintaining consistent tone and messaging
• A track record in setting and meeting income targets
• Excellent project management skills, with evidence of having successfully delivered concurrent projects

An understanding and knowledge of the art forms is not essential but the ability to learn and communicate effectively and persuasively about opera, ballet, music and dance to supporters is critical for this role.

The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.

We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.

We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.

The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.

Closing date for applications: 11:59pm, Sunday 22nd February 2026. 

Interviews will be held over two stages. The 1st stage will be online via Microsoft Teams w/c 2nd March 2026. The 2nd stage will be in person at ROH Covent Garden w/c 9th March 2026.

Applicants must have work authorisation for the UK.  No agencies.

To ensure a fair process, late applications will not be considered under any circumstances.

About Friends of Ibba Girls School (FIGS) 

Friends of Ibba Girls School, South Sudan (FIGS), is a registered UK Charity (114620) set up in 2011, at the request of local community leaders to help build and develop a girls’ boarding school in South Sudan. Ibba Girls Boarding School now educates over 320 primary and secondary school girls from across Western Equatoria State and employs around 40 staff. 

The school provides high-quality education in a context where most girls leave school before completing primary education and very few reach secondary level. FIGS is a relatively small UK-based charity with a strong national reputation and a substantial impact, demonstrating what high-quality girls’ education can achieve in South Sudan. FIGS works closely with Windle Trust International, which provides technical, financial and organisational support to the school in South Sudan. 

FIGS raises approximately £500,000 each year to meet the running and development costs of IGBS and FIGS. Fundraising and effective communications are therefore central to our mission. We are a small team and are looking for someone who will thrive in a varied role, is proactive, organised, and capable of handling multiple demands, with a readiness to learn and take on additional responsibilities. 

The Role 

This role involves supporting both fundraising and communications activities, alongside essential administrative functions. The Fundraising and Communications Officer will play a key role in implementing FIGS’ fundraising and communications plans, supporting donor engagement, campaigns, events, and day-to-day operational administration. You will be working closely with our Head of Fundraising and Communications, ensuring that FIGS has the resources to continue to support the education and boarding of over 320 marginalised girls in South Sudan.

The role is home-based but requires the ability and willingness to travel to fundraising and supporter events across the UK, including occasional evenings and weekends. 

FIGS is a trustee-led charity, with an active and engaged Board that plays a hands-on role in governance, strategy, fundraising and ambassadorial work. Trustees bring a wide range of experience, including diplomacy, international development, education, finance and communications, and work closely with staff to ensure the charity is well-run, accountable and effective. 

While Trustees retain strategic oversight and are closely involved in key decisions, FIGS also has a small paid staff team responsible for day-to-day operations, fundraising delivery and communications. The culture is collaborative and supportive, with regular interaction between Trustees and staff, and a shared commitment to the success of Ibba Girls Boarding School. 

The staff team currently consists of: 

• Head of Fundraising and Communications, responsible for overall fundraising strategy, communications, donor relationships and line management 

• Fundraising and Communications Officer (this role), supporting the delivery of fundraising and communications activity, donor engagement and essential administrative functions 

Staff work remotely within the UK and collaborate closely online, with regular team meetings and clear priorities. In South Sudan, Windle Trust International acts as FIGS’ managing agent, providing professional management and operational oversight of Ibba Girls Boarding School. 

This role sits at the heart of FIGS’ fundraising and communications work. You will work closely with the Head of Fundraising and Communications, interact regularly with Trustees (particularly around campaigns, events and reporting), and help ensure that systems, supporter engagement and communications run smoothly and professionally. 

The role is well-suited to someone who enjoys working in a small, mission-driven organisation, is comfortable with a degree of trustee involvement, and values collaboration, clarity and shared responsibility. 

Key Responsibilities 

Fundraising and Communications 

•  Support fundraising plan delivery: Assist in achieving income targets and KPIs, including helping to draft grant applications and end-of-project reports. 

• Campaign and appeal support: Assist with planning and delivery of fundraising campaigns and appeals (digital and postal). 

• Donor communications: Draft and support newsletters, blogs, appeals, event invitations, and other donor communications

• Relationship-building: Support engagement with individual donors, community groups, churches, schools, and other supporters 

• Events support: Assist with organisation, promotion, and delivery of webinars and in-person fundraising/supporter events. 

• Online presence: Help maintain and develop FIGS website, email marketing, social media content, and video content. 

• Donor stewardship: Ensure supporters are thanked promptly and follow-up actions are completed in line with policy. 

• Ambassadorship: Represent FIGS positively in communications and at events. 

Administration and Fundraising Support 

• Database and record maintenance: Update CRM and administrative records. 

• Administrative support for campaigns and events: Help coordinate fundraising activities and materials. 

• Communications materials coordination: Maintain photo/video archive, collateral, and documentation. 

• Administrative support for smooth running: Ad hoc tasks as agreed with Head of Fundraising and Communications. 

• Trustee and volunteer support: Practical arrangements for events and supporter engagement. 

• Support Head of Fundraising and Communications with monthly fundraising and communications reports

• Gift Aid and basic financial support (future): Assist with processing if needed. 

• Team meetings: Prepare for and attend weekly online meetings. 

And other duties from time to time as set out by the line manager.

Person Specification 

Essential

• Experience in fundraising, communications, charity administration or a closely related role. 

• Experience of fundraising from Trusts and Foundations, digital fundraising, email fundraising, or demonstrable transferable skills. 

• Strong written communication skills, with the ability to write clearly and engagingly for different audiences. 

• Excellent organisational and administrative skills, with strong attention to detail. 

• Confidence in using databases/CRMs, email marketing platforms and standard office software. 

• Understanding of, or willingness to learn, GDPR and good practice in supporter data management. 

• Ability to work independently from home and manage competing priorities. 

• UK-based, with the ability and willingness to travel to events across the UK. 

• Commitment to FIGS’ values and to the importance of girls’ education. 

Desirable 

• Experience supporting or delivering digital fundraising campaigns. 

• Experience of fundraising in a small charity environment. 

• Experience of video editing for communications purposes. 

• Experience supporting events (online or in-person). 

• Experience managing or contributing to websites and social media for an organisation. 

• Familiarity with Gift Aid processes.

Equality, Diversity and Inclusion 

FIGS is committed to equality, diversity and inclusion, and welcomes applications from people of all backgrounds and identities.

 

How to Apply 

To apply, please submit: 

• A CV 

• A supporting statement (up to 500 words) explaining your suitability for the role and how you would contribute to FIGS’ fundraising and communications work. 

Please also include details of two referees. 

Applications should be submitted via Charity Jobs. Interviews will be held remotely. 

• Application Deadline: February 23rd

• First round interviews: WC March 2nd

• Second round of interviews:  WC March 9th