Support officer jobs
A place to create moments that matter
Salary: £30,878 per annum
Location: Peterborough, Hybrid (3 days in the office)
Contract Type: Permanent
Hours: Permanent, 35 hours per week, Monday - Friday between 8am and 6pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.
You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.
You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.
By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.
If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.
Salary
The spot salary for the Complaints Resolution Partner post is £30,878 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.
About you
• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.
A place to build a future
We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.
And because we believe great work deserves great rewards, here’s what you can look forward to:
• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.
We’re Committed to Inclusion
We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.
Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.
REF-226 303
Generous Giving Manager
Canterbury, Kent
£36,397 pa plus excellent benefits
35 hours per week
The Generous Giving Manager is a very exciting and influential role at the Diocese, as you will build on the strong and energetic foundations within our two-person Generous Giving Team to strengthen the financial sustainability of local churches by encouraging generosity in time, talents and financial giving.
Working closely with deaneries, parishes and their leadership teams, you will identify local challenges and opportunities for generous giving, sharing innovative giving practices to help parishes and deaneries develop creative and effective ways to resource their mission.
Communicating clearly and inspiringly the principles of Christian giving to diverse audiences, you will keep up to date with National Church resources, promoting and supporting a wide range of giving methods such as the Parish Giving Scheme (PGS), online and contactless giving. You will also offer guidance to parish officers for resources on giving campaigns, legacies and grant funding.
This is an ideal role for someone with a good understanding of church life, a passion for helping local churches thrive, a strong commitment to community engagement and an understanding of generosity grounded in Christian teaching.
With demonstrable experience in fundraising or parish ministry, you should bring an awareness of the financial and missional challenges facing churches today, particularly in rural contexts.
With an understanding of the Church of England’s structures, ethos, and range of traditions, you will have the proven ability to plan, advise on and lead giving or fundraising programmes in a not-for-profit or charitable context. You should also have a clear understanding of the teaching which underpins the Christian principles of giving.
Your motivational and collaborative approach across a variety of settings, combined with your outstanding interpersonal skills and natural ability at rapport building will ensure you are able to generate and develop creative, solution-focused ideas, engaging and inspiring individuals and groups, both in person and online.
Typically, you will operate during office hours but will need to adjust your working pattern in order to meet with parishes in the evenings and/or occasionally attend their Sunday worship, so the ability to travel to remote locations and work flexibly is a necessity.
Canterbury Diocese is the oldest diocese in England, stretching from Maidstone to Thanet, the Isle of Sheppey to the Romney Marsh. We have 350 miles of coastline with historic ports and seaside resorts, alongside rural communities, market towns and commuter-belt urban developments. Affluent areas often sit alongside pockets of major deprivation, offering an exciting and challenging mission context.
At the heart of all we do is a vision of transformation for ourselves and our communities: no one can encounter God and remain unchanged. In the Diocese of Canterbury, we want to increasingly become a Christian community transformed through encounter with Christ, growing and overflowing to transform and bless the families, homes and communities we serve: Changed Lives, Changing Lives.
All appointments are subject to acceptable pre-appointment checks inclusive of Right to Work in the United Kingdom, references and relevant background checks applicable to the role.
Closing date: 9 February 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Finance Manager
We are delighted to work with Westway CT who, due to retirement, are now seeking an experienced, qualified Finance Manager.
Westway CT is a non-profit social enterprise tackling isolation and creating community in West London through the provision of transport services and dedicated drivers offering a lifeline for community groups, older people, and anyone facing challenges using public transport across Kensington & Chelsea, Westminster, and Hammersmith & Fulham.
This is an exciting opportunity for a Finance Manager who, reporting to the CEO, will play a key role in the running of two interconnected entities; a registered society, and its trading arm, which supports and subsidises their charitable aims. In so doing, the successful candidate will be helping to lead the way in a sustainable community benefit model that creates its own income by being part of the wider London transport mix, contributing to the local economy and working towards better air quality.
With line management responsibility of the Finance Officer, you will be an accredited qualified accountant, preferably with non-profit sector experience, with the ability to lead on the financial management of the organisation.
The Finance Manager is accountable for:
- Financial strategy and planning
- Financial management and reporting
- Strategic level income generation
- Payroll, staff remuneration and pension contributions
- Stakeholder collaboration and promotion of Westway CT values
The successful candidate will:
- Demonstrate a strong track record of managing a finance function producing budgets, management accounts, cash flow forecasts and financial reports
- Have an excellent working knowledge of charity and company governance, including reporting standards and preparation of statutory accounts, as well HMRC, PAYE and Pension regulations.
- Be able to conduct financial scenario planning and cost analysis to proactively contribute to the strategic and operational planning and improvement of the organisation (i.e. in the case of investments and capital assets, grant applications, contract tendering, customer pricing, and credit control.)
- Be an efficient, highly organised team player with good communication skills, working effectively with internal colleagues, external stakeholders and suppliers of varying financial experience.
- Provide excellent line management and role modelling for your reports and colleagues to encourage professional development.
- An accredited qualified accountant (ACCA) (CIMA) or equivalent, with a minimum of 5 years’ experience, preferably within the non-profit sector
- Be proficient in Microsoft Office 365, Excel, Sage 50, Quickbooks and/or another similar accounting software
Responsible for the day-to-day finances, you will have a hands-on approach, exceptional time management skills, and the ability to work to tight deadlines in order to make an active contribution to the success and growth of Westway CT who are passionate about their community and making a tangible difference to the lives of local residents.
Westway CT is an equal opportunities and London Living Wage employer.
For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Closing date: 1 February 2026
Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.
Westway CT interviews dates: TBC
A place to drive change
Location: Bradford, Hybrid (2–3 days in the office, with travel as required for meetings and training)
Salary: circa £77,405 per annum, plus essential car user allowance of £1,250
Contract type: Permanent
Hours: 35 hours per week, Monday – Friday, 9am–5pm
Thousands of families depend on us for safe, sustainable and affordable homes. As we continue to transform our services and modernise how we work, technology is becoming central to how we deliver for our customers.
It’s this belief—that everyone deserves a place to call home—that drives everything we do. Together, we’re innovating, improving, and finding new ways to support our customers and colleagues.
If you’re looking for a career that creates real impact and supports meaningful change, this is the place to be.
About the role
Lead, innovate and shape our digital future.
We are investing in technology like never before. To support this transformation, we’re looking for a visionary and hands-on Head of IT Development to lead the teams who design, build and assure the digital services our colleagues and customers rely on every day.
This role is perfect for someone who thrives at the intersection of strategy and delivery: you’ll architect modern Azure-based platforms, lead talented development and testing teams, and champion engineering practices that raise quality, improve performance, and accelerate delivery.
This isn’t just a technical leadership position—it's an opportunity to shape the technology landscape of an organisation with a genuine social purpose.
Salary
The spot salary for this position is £77,405 per annum for applicants who fully meet the requirements.
Applicants who are still developing some skills may start at 5% or 10% below the spot salary, with clear support to progress to the full amount.
About you
- Extensive experience with the Microsoft tech stack and ideally Azure cloud environments.
- Strong grounding in modern engineering practices—API-first, microservices, DevOps, CI/CD and resilient architectures.
- Proven ability to balance strategic thinking with hands-on technical understanding.
- Strong leadership skills, with experience supporting multidisciplinary and partner teams to perform at their best.
- A passion for agile delivery, continuous improvement and embedding robust quality throughout development.
- Experience aligning development and testing activities with organisational goals and technology strategy.
- Solid architecture understanding and confidence overseeing solution design.
- Experience assuring output quality from internal and augmented development/testing teams.
- Excellent communication, influencing and stakeholder management skills.
- Experience defining meaningful KPIs and reporting on team performance.
- Experience managing external vendors and ensuring alignment with internal standards.
A place to build a future
We’ve got big ambitions—and we’re looking for people who want to grow with us. You’ll have opportunities to learn new skills, shape your career direction and contribute to a collaborative, supportive environment.
What you’ll receive:
- Generous time off: 28 days holiday plus bank holidays, your birthday off, and the option to buy more.
- Health & wellbeing: Cash health plan, Health MOTs, online GP, gym discounts, and a volunteer day for a cause you care about.
- Financial perks: Car leasing options, salary sacrifice benefits and exclusive discount schemes.
- Future security: Defined Contribution and Defined Benefit pension options, plus life assurance at three times your salary.
- Family-friendly policies: Enhanced parental leave and flexible working options.
- Career development: Leadership training, apprenticeships, internal programmes and more.
This is more than a job—it’s a place to make an impact, be valued, and build a meaningful future.
We’re committed to inclusion
We believe diversity makes us stronger and we’re committed to creating a workplace where everyone feels respected and able to thrive.
If you need reasonable adjustments during the recruitment process, just let us know—we’ll make it happen.
Please note: Candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship licence.
If you want a place where you can make a positive difference—to society, to our organisation and to your future—apply now.
Recruitment Agencies: We work exclusively with partners on our PSL and do not accept speculative approaches.
You may have experience of the following: Head of IT Development, IT Leadership, Software Development Manager, Azure Architecture, Microsoft Tech Stack, Cloud-Native Development, API-First, Microservices, DevOps, CI/CD, Modern Engineering Practices, Quality Assurance, Test Automation, SDLC, Digital Transformation, IT Strategy, Technical Leadership, Engineering Manager, Solution Architecture, Agile Delivery, Progressive Delivery, Infrastructure-as-Code, Event-Driven Architecture, Systems Integration, Stakeholder Management, Vendor Management, Technology Innovation, etc.
REF-226 182
Remote (UK-based) | Full-time | £123,969 + benefits
Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.
Our culture has been independently recognised through:
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Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)
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Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact
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Investors in People Gold - through external accreditation and colleague feedback
About the Role
Oak is entering a critical new phase. Over the next three years, we will support the implementation of a revised national curriculum, deepen adoption of our digital products across schools, and play a leading role in shaping the safe and ethical use of AI in education.
We are now seeking a Director of Engineering to lead the technology that underpins this work.
This is a senior leadership role with responsibility for Oak’s engineering strategy, technical architecture and platform delivery. You will lead engineering teams to build and operate reliable, secure and scalable systems that support teachers at scale and enable innovation across the education sector.
You’ll work closely with product, design, data, teachers and content leaders to ensure our technology choices are grounded in real classroom needs, strong pedagogy and value for money, while also pushing forward what’s possible with the latest approaches and tools. You’ll empower teams to get solutions built and products and features shipped.
We welcome applications from candidates with senior engineering leadership experience across technology, digital or public service environments, including those who have not previously worked in education.
If you’re excited by the challenge of building dependable systems that quietly do the heavy lifting for teachers, and shaping how safe AI is used across the sector, we’d love to hear from you.
What You’ll Be Doing
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Develop and manage a high-performing Engineering department, leveraging internal and/or external relationships
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Manage the Engineering department budget (minimum of 6-figures)
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Accountable for the department's delivery against division and organisation-wide KPIs.
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Set and lead Oak’s technical direction, ensuring secure, scalable and high-performing platforms aligned with organisational and product priorities and public sector digital standards.
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Oversee software engineering, architecture, embedding engineering excellence, operational reliability, strong SDLC practice and continuous improvement, and ensuring compliance with relevant digital, security and data standards (including GDS and GDPR).
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Lead the implementation of data-intensive and emerging technologies (including AI/ML), ensuring production-ready systems and compliance with Oak’s technical and safety requirements.
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Member of the Senior Leadership Team.
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Lead the strategy and planning, and model the culture of the organisation.
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Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.
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Deputise for the CEO and take on other general responsibilities as required.
What We’re Looking For
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3+ years’ experience overseeing engineering or technical capabilities of a department or division.
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Experience of being part of a senior or wider leadership team.
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Experience of recruiting, developing and managing a high-performing department
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Experience of managing a 6-figure budget and ensuring value for money.
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Extensive experience delivering secure, scalable, high-quality digital services in production environments.
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Experience implementing and operating data-intensive or emerging technologies (e.g., AI/ML), ensuring safe, reliable and responsible deployment.
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Experience leading the evolution of engineering systems over time, including evaluating new technologies, scaling cloud-based services, and ensuring high availability, CI/CD maturity and long-term platform resilience.
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Experience having deployed production ready AI technology (desirable).
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You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.
Our Benefits
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25 days annual leave, plus one extra day for each year of service (up to 28)
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Additional Oak closure days over Christmas/New Year
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11% employer pension contribution (with no minimum employee contribution)
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A 36-hour working week, with half-days on Fridays or every other Friday off
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Fully remote working — we’ll support your home set-up and offer coworking options if preferred
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Twice-yearly in-person offsites to collaborate, connect, and have fun
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A culture that genuinely supports flexibility, autonomy, and trust
Inclusion and Belonging
We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.
We use the Applied recruitment platform to help reduce bias in our hiring process.
Key Info
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Location: Remote, but you must be based in the UK with the legal right to work here
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Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time
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Closing date: 23:59 on Wednesday, 4 February 2026. We’ll be reviewing applications as they come in, and may close the role early
If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.
Next Steps
We aim to run a fair, inclusive process that helps people show what they can really do.
Stage 1: Apply (via Applied)
You’ll apply through the Applied platform. Your application will be scored anonymously against the published criteria and reviewed by more than one assessor.
Stage 2: Short practical exercise (video)
If you progress, we’ll send you a short brief and a few suggested technologies you could use. You’ll then have time to go away, create a simple prototype or generate an insight in response to the brief, and record a short video walking us through what you have produced and why.
For this role, we will be looking for evidence of technical judgement and engineering thinking, for example, how you approach system design, reliability, security, data or AI safety, rather than production quality or polished demos. The exercise is designed to be accessible to candidates who lead engineering teams and may not code day to day.
Videos will be scored by a small group of assessors using clear criteria.
Stage 3: Interview
A shortlist of candidates will be invited to a competency-based interview, assessed against the criteria set out in the job description.
We’ll share full details, timelines and support as you progress. We’re happy to make reasonable adjustments at any stage.
Use of AI in applications
You can use AI to help draft your answers, but remember, we are looking for your experiences and insights, not generic or AI-generated responses.
We score for specific, real examples and your own judgement. If your answers read like AI output or could describe anyone’s experience, they will score poorly.
We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.
The client requests no contact from agencies or media sales.
Department: Service Delivery
Salary: £42,500 plus £2,500 car allowance
Hours: 35
Contract Type: Permanent
RABI is the farmers charity.
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.
RABI is on a journey to help shape a future farmers deserve.
Key Purpose
The Safeguarding Manager is a pivotal leadership position at RABI, responsible for spearheading the organisation’s dedication to safeguarding and ensuring the safety and wellbeing of everyone connected to our work. You will lead the operational development, implementation, and oversight of RABI’s safeguarding policies and procedures, while line-managing and mentoring the Safeguarding Officer.
This role also serves as the Deputy Designated Safeguarding Lead (DDSL), assuming all DDSL responsibilities when the Senior Service Delivery Manager (DSL) is unavailable.
You will play a key role in embedding a trauma-informed, person-centred safeguarding culture across the organisation, ensuring that staff, volunteers, and partners understand how trauma affects behaviour, engagement, and recovery, and that this understanding underpins every safeguarding response.
Key Responsibilities:
Leadership & Team Management
- Provide clear, supportive, and developmental line management to the Safeguarding Officer, overseeing daily tasks, case management, and professional growth.
- Act as the primary escalation point for complex or high-risk safeguarding concerns, applying a trauma-informed approach that prioritises safety, empowerment, and dignity.
- Oversee referrals to RABI’s counselling and wellbeing services, ensuring a compassionate and responsive approach in line with internal and external SLAs.
- Foster a reflective team culture that values emotional safety, supervision, and professional resilience.
Policy, Compliance & Training
- Lead the development and continuous enhancement of RABI’s safeguarding policies, procedures, and guidance to ensure alignment with current legislation, trauma-informed best practice, and regulatory expectations.
- Ensure consistent compliance across all departments, embedding safeguarding and trauma awareness as core organisational values.
- Design and oversee delivery of a comprehensive annual safeguarding training programme that includes trauma-informed principles, empowering the Safeguarding Officer to deliver foundational sessions and personally conducting advanced training.
- Maintain expert knowledge of safeguarding practice changes, trauma theory, and statutory guidance, ensuring RABI’s approach remains sector leading.
Reporting & Continuous Improvement
- Translate complex safeguarding data and trends into actionable insights, providing trauma-aware analysis and recommendations to the DSL and senior leadership team.
- Monitor and evaluate safeguarding processes, identifying lessons learned and opportunities to strengthen trauma-informed practice.
- Promote safeguarding and trauma-informed best practices through reflective learning and cross-team collaboration.
External Engagement & Collaboration
- Build and maintain strategic relationships with safeguarding bodies, regulatory authorities, and sector partners.
- Represent RABI at external safeguarding forums, networks, and working groups.
- Work collaboratively with colleagues in Volunteering, Fundraising, Partnerships, and Service Delivery to embed safeguarding into all projects and services.
- Ensure staff and volunteers fully understand escalation routes and safeguarding expectations.
PERSON SPECIFICATION
Essential Qualifications and Experience:
- Significant experience as a Designated Safeguarding Lead (DSL) or Deputy Designated Safeguarding Lead (DDSL) in a complex organisation.
- Proven experience in leading, managing, and developing a team within a safeguarding or related operational context.
- Up-to-date specialist safeguarding training for adults and children.
- Comprehensive knowledge of UK safeguarding legislation, statutory guidance, and trauma-informed approaches to practice.
- Strong risk assessment skills, with ability to manage complex cases and make sound judgments.
- Excellent communication, report-writing, and record-keeping skills.
- Experience providing safeguarding support and guidance to staff and volunteers working with at-risk adults, children, and families.
- Proficiency with safeguarding data recording systems.
- Highly organised, with ability to manage multiple priorities effectively.
- Demonstrated leadership qualities, capable of influencing and engaging diverse stakeholders.
Desirable:
- Relevant degree or equivalent demonstrable experience in safeguarding, social work, or a related field.
- Qualification or CPD in trauma-informed practice.
- A background or knowledge of the farming community.
Personal Attributes:
- Empathetic, emotional intelligent. approachable, and able to build trust quickly.
- High levels of integrity, discretion, and professional judgement.
- Resilient, flexible, and solution focused.
- Committed to inclusivity, equality, and ethical practice.
- Proactive and self-motivated, with a drive for continuous improvement.
Additional Requirements
Full driving licence with willingness to travel nationally when required.
Commitment to ongoing safeguarding and professional development training.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline
BENEFITS
- 28 days annual leave plus bank holidays (based on full time working).
- Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
- Life assurance from day one.
- Access to our Employee Assistance Programme.
- On site parking.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices promote equality, diversity and inclusion. We are committed to creating an environment where everyone is treated fairly and with respect, and no employee or applicant receives less favourable treatment because of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital status, or any other characteristic that cannot be justified. Recruitment and development decisions are made solely on the basis of skills, experience, qualifications and abilities.
REF-226 023
Full Time – 35 hour per week
Salary: £34,000 to £36,000 depending on skills and experience
Fixed Term Contract until March 2031
Location: Beechcroft House, Vicarage Lane, Curdridge, Hampshire, SO32 2DP
Hampshire & Isle of Wight Wildlife Trust is shaping a wilder future for our counties – protecting special places, restoring habitats and inspiring people to act for nature. As part of the UK’s fastest-growing movement for nature’s recovery, we lead with passion, integrity and bold thinking. Join a team where your work has purpose, your ideas matter, and you can help create lasting change for wildlife and people.
We are seeking a Test & Itchen Programme Manager to join our cause.
The Programme Manager will focus on delivery of the Test & Itchen Recovery Plan; a new strategic pilot hosted by the Test & Itchen Catchment Partnership. Working closely with co-hosts, the Wessex Rivers Trust, this role will support coordination and reporting to a new TICP Strategic Leadership Group and tracking of delivery against the TICP’s Catchment Plans. This role is a critical link between HIWWT, the Catchment Partnership and Southern Water over the AMP 8 period 2025 to 2030, aiming to support Integrated Catchment management between Southern Water and the partnership with a focus on project development. The project has the following key functions:
- Project management & reporting for S20 activities, including supervision of contract delivery and reporting against monitoring plans, mitigation packages, and compensation packages on specified catchments.
- To act as programme lead & to supervise the T&I Projects Officer in enabling the collation and coordination of work between Southern Water and the Catchment Hosts/Catchment Partnership and the creation of a shared priority project pipeline plan.
- To support and help coordinate ongoing partnership projects running with Southern Water and the Catchment Hosts/Catchment Partnership/HIWWT.
About you:
- You’re an experienced and proactive environmental leader with a strong understanding of river catchments, their ecology, and the challenges facing lowland river systems. Confident in managing people, projects, and partnerships, you combine technical expertise with strategic oversight to deliver complex, high-impact programmes.
- You’re adept at building trust and collaboration across diverse stakeholders – from water companies and regulators to landowners and local communities – ensuring shared goals are turned into tangible outcomes for nature. Skilled in planning, coordination, and performance management, you balance attention to detail with a clear vision for long-term environmental recovery.
- With a passion for wildlife and a commitment to the Wilder 2030 vision, you bring leadership, professionalism, and drive to restore the Test and Itchen and help create a wilder, more resilient Hampshire.
Wild About Inclusion!
As an inclusive employer we recognise that our workforce needs to better reflect the communities in which we live and work. We encourage applications from all sections of the community, particularly those underrepresented within our sector, including people from black, Asian, minority Ethnic backgrounds and people with disabilities. We are committed to creating a Movement that recognises and truly values individual differences and identities.
Disability Confident. We are proudly a Disability Confident Committed employer. The scheme is helping us recruit and retain great people to meet our workforce needs. As a member of the scheme, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
To be considered for an interview under the Disability Confident Scheme you must:
- Identify as being disabled which under the Equality Act 2010 means a physical or mental impairment which has a substantial*, long term** adverse effect on your ability to carry out normal day to day activities; or a long-term health condition; and;
(*Substantial is more than minor or trivial **Long-term means 12 months or more)
- Set out how you meet all the minimum qualifying criteria set out in the person specification for the post at the application and testing stages. This is a requirement for all candidates, not just those applying under the scheme.
We offer a wide range of benefits including a competitive salary, generous annual leave allowance, a contributory pension scheme, life assurance, learning and development support, 24-hour access to our employee assistance programme, discounted staff travel with our corporate partners Wightlink (subject to T&Cs), free parking at our sites and more.
Closing date: 15 February 2026
Interviews: To be confirmed
To apply for the role, please click on the 'Apply Now' button at the top of the page. In the ‘supporting information’ section, you’ll need to demonstrate, with detailed examples, how you meet the job requirements using the Job Description and Person Specification below. Please note that we may occasionally close vacancies early when we have received enough applications that meet the required criteria.
Please do not use artificial intelligence tools to assist you to complete the application form. We may not accept applications that have been completed utilising AI tools.
£68,000 per annum
Full time (35 hours per week)
Permanent
Hybrid working – a minimum of 2 (preferably 3) days per week in our office in Cheam, Surrey.
The Charity for Civil Servants sits at the heart of the UK Civil Service. While we can’t always prevent the tricky, stressful, sad stuff from happening, when it does happen, we help current, former and retired civil servants get the best support.
We’re 140 years old in 2026 and we’ve got big ambitions to ensure we are there for those who need us for generations to come.
We are looking for a strategic and creative Head of Fundraising to join our Senior Management Team as we embark on the next phase of our strategy to accelerate income growth. The ideal candidate will have experience at Head of Department level or above and extensive experience in leading and delivering successful fundraising campaigns, as well as strategy development and business planning more broadly.
This is a unique and exciting leadership role. If you’re a proactive and entrepreneurial fundraiser and experienced marketeer who thrives on turning opportunities into outcomes and who would like to work in partnership with some of the most talented people across the UK Civil Service, then we would like to hear from you!
In return, we can offer you a supportive, inspiring and friendly team culture and excellent benefits including Boundless, a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave and a cycle to work scheme.
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 15 February 2026.
Interviews will take place on 25 and 26 February 2026. Please let us know in your covering letter if any dates that week would be difficult for you or if you need any adjustments to enable you to perform to your best at interview.
The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
REF-226 147
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE VACANCY
Location: London – Hybrid (3 days p/w in office)
Contract: Permanent, Full-Time
Director of People & Culture
Are you an accomplished HR leader with extensive international experience? The ITF is looking for a Director of People & Culture to head the department from our London headquarters, overseeing people operations and strategic workforce planning across 12 regional offices globally.
About the Role
As Director of People & Culture, you will lead the full breadth of the People & Culture portfolio, including workforce planning, global employee relations and compliance, payroll, pensions, benefits, recruitment, learning and development, policy development, and diversity, equity & inclusion.
You will set the strategic direction for the P&C team, oversee governance and compliance and financial planning across multiple jurisdictions, and partner closely with the Senior Leadership Team to ensure the department supports organisational goals.
This role requires a balance of strategic insight, operational oversight, and the ability to lead effectively in a complex, unionised, international environment. You will also act as a trusted adviser on employment law, organisational change, and policy development across our global offices.
Key responsibilities include:
Global Workforce Planning:
Lead workforce modelling, resourcing strategies, and financial planning for all established roles, ensuring accurate reporting and alignment with organisational priorities.
HR Operations & Compliance:
Oversee payroll, pensions, benefits, and employee-related financial processes. Ensure compliance with employment legislation across the UK and all regional hubs, maintaining robust HR governance and data integrity.
Employee Relations:
Provide senior oversight on complex global employee relations issues, including disciplinary, grievance, and conflict resolution matters. Liaise with unions, staff committees, and external legal advisers.
Policy Leadership:
Lead policy development in line with evolving legislation and organisational needs, ensuring a strong focus on equity, diversity, and inclusion. Support negotiations with union representatives.
Recruitment & Talent:
Develop global recruitment strategy, champion inclusive and equitable hiring practices, and support managers in delivering high-quality onboarding and talent development.
Change Management:
Lead on organisational change initiatives, including restructures and major transformation projects.
Culture, DEI & Learning:
Champion a diverse and inclusive culture, oversee the learning and development strategy, and ensure an effective performance and development review cycle.
Leadership of the P&C Team:
Provide strategic direction, coaching, and leadership to the P&C team, fostering collaboration, professional growth, and high-quality service delivery.
About You
You’re an accomplished HR leader with a strong record of delivering impactful people strategies in complex, international environments. You combine deep technical knowledge with the strategic capability to influence, shape, and lead across a global organisation.
To be successful in this role, you will have:
Senior HR leadership experience:
A strong track record in leading P&C functions and delivering strategic HR initiatives internationally.
Expert knowledge of employment legislation:
In-depth understanding of UK employment law and the legal frameworks of ITF’s regional hubs, with the ability to anticipate future legislative changes.
Strong employee relations and policy expertise:
Experience supporting unionised environments and developing policies that advance fairness, compliance, and inclusion.
Financial and strategic planning capability:
Experience in workforce costings, HR financial planning, and compensation and benefits strategy on a global scale.
Change leadership skills:
Proven ability to lead organisational change and support leaders and teams through transformation.
Exceptional communication and interpersonal skills:
Ability to engage confidently with stakeholders at all levels and act with discretion, professionalism, and integrity.
Professional qualifications:
Degree-level education and CIPD Level 7 (or equivalent experience); chartered status desirable.
Why Join Us?
This is an exciting opportunity to lead a global People & Culture function within a values-driven international organisation. You will shape our people strategy, strengthen our culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.
ur culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
A place to drive change
Location: Bradford, Hybrid (2–3 days in the office, with travel as required for meetings/training)
Salary: circa £77,405 per annum, plus essential car user allowance of £1,250
Contract type: Permanent
Hours: 35 per week, Monday – Friday, 9am–5pm
Thousands of families across the country rely on us for safe, affordable and sustainable homes. As we continue to modernise our services and evolve how we work, our technology foundations have never been more important.
It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we’re finding new ways to innovate for our customers, strengthen the way we operate, and create a thriving workplace that supports everyone.
If you're looking for a role where you can lead meaningful change, bring big ideas, and shape the future of our digital operations, this is the place to be.
About the role
Lead, transform, and protect our digital future.
We’re searching for a Head of IT Operations & Service Delivery who can seamlessly combine deep technical expertise with strong strategic leadership. You’ll be responsible for ensuring the technology our colleagues and customers depend on is available, secure, resilient and cost-effective—while leading two pivotal functions: Service Operations and Technical Operations.
This role suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether you’re resolving a critical incident, strengthening our cyber posture, or driving our cloud migration roadmap, your impact will be felt across the organisation.
Salary
The spot salary for this role is £77,405 per annum for candidates who fully meet the requirements.
If you’re still building some of your skills or experience, you may start at 5% or 10% below spot, with clear progression opportunities and structured support.
About you
- Proven experience leading IT Operations in complex, multi-system environments.
- Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity.
- Experience with IaaS, PaaS, SaaS and hybrid cloud strategies.
- Technical depth across infrastructure, networking and enterprise systems.
- Experience maturing and enforcing release management frameworks aligned to ITIL best practice.
- Strong understanding of infrastructure and application dependencies during releases and changes.
- Excellent communication, relationship-building and influencing skills at senior levels.
- A proactive, forward-thinking approach to risk, service improvement and operational excellence.
A place to build a future
We’ve got big ambitions, and we’re looking for people who want to grow with us. You’ll have the chance to expand your skills, shape your career and thrive in a collaborative, supportive environment.
What you’ll receive:
- 28 days’ holiday, plus bank holidays, birthday leave, and the option to buy more.
- Health & wellbeing support including a cash health plan, online GP, Health MOTs, gym discounts and a volunteering day.
- Financial benefits including car leasing options, salary sacrifice schemes and exclusive discounts.
- Future security with both Defined Contribution and Defined Benefit pension schemes, plus life assurance at three times your salary.
- Family-friendly policies including enhanced parental leave and flexible working.
- Career development through management and leadership training, apprenticeships and more.
This is more than a job—it’s a place where you can make a real difference, be valued and grow your career.
We’re committed to inclusion
We celebrate diversity and strive to create a workplace where everyone feels respected, supported and able to thrive.
If you need reasonable adjustments during the recruitment process, let us know—we’ll make it happen.
Please note: Candidates must have current eligibility to live and work in the UK. Accent does not hold a sponsorship licence.
If you’re looking for a place where you can make a meaningful difference—to society, to our organisation and to your future—apply now.
Recruitment Agencies: We work exclusively with partners on our PSL and do not accept speculative approaches.
You may have experience of the following: Head of IT Operations, IT Operations Manager, Service Delivery Lead, ITIL, Azure Operations, Cloud Migration, Service Management, IT Infrastructure, Enterprise Networking, Cyber Security Operations, Incident Response, Operational Resilience, Disaster Recovery, Business Continuity, P1 Incident Management, Platform Operations, IT Service Desk, Technical Operations, etc.
REF-226 184
the3million is the largest grassroots organisation for EU citizens in the UK, formed after the 2016 referendum to protect the rights of people who have made the UK their home.
Our work ranges from organising EU citizens’ communities and informing people about their rights, to holding the Government to account on the implementation of the Withdrawal Agreement and advocating for social justice.
We are looking for an experienced and values-driven Community Organiser to lead the delivery of EU Voices, a project aimed at strengthening EU citizens’ communities in the UK through capacity building of civil society organisations (CSOs) and delivering a programme of engagement events and campaigns directly with EU citizens.
The ideal candidate will be passionate about social justice and migrants’ rights, able to plan, deliver and evaluate community engagement events, while also playing a key role in liaising with CSOs and delivering a programme of capacity building activities, enabling networks to be more effective and strategic in making change happen. The role requires strong experience in community organising, participatory approaches and working with diverse, grassroots-led CSOs.
Key responsibilities
1. Community organising and civic engagement
- Lead the planning, delivery and evaluation of the project’s community organising strategy, working closely with the3million’s other Community Organisers to deliver a cohesive programme of opportunities.
- Plan, organise and facilitate listening sessions with EU citizens’ communities in partnership with local grassroots organisations.
- Deliver outreach activities at cultural, educational and community events, including stalls promoting the project and voter registration drives.
- Design and facilitate intercultural dialogue events that build bridges between EU citizens and British residents.
- Ensure all community engagement activities are inclusive, participatory and grounded in lived experience.
- Work with the Communications Manager to effectively promote the project in the media and the3million’s website, newsletter and social media as appropriate.
2. Capacity building for CSOs
- Lead the delivery of capacity building activities for EU citizens’ organisations, coordinating with fundraising, communications and anti-oppressive practices training providers.
- Work closely with grassroots CSOs providing one to one guidance and support, including on organising local engagement events.
- Support CSOs to deliver and implement community organising plans and deliver local outreach and campaigning events.
3. Coordination and project management
- Act as the main point of contact for the3million within the EU Voices consortium, working closely with the Project Coordinator and partners.
- Coordinate activities to ensure coherence, timely delivery and alignment with project objectives and indicators.
- Lead on project planning, internal coordination meetings, and risk management.
- Support monitoring, evaluation and learning processes, including the collection of qualitative and quantitative data from community activities.
4. Stakeholder engagement
- Work with the Head of Policy and Advocacy to ensure community insights and grassroots priorities inform and lead the3million’s advocacy.
- Support the3million’s policy-focused webinars and engagement with UK and EU decision-makers.
- Build and maintain strong relationships with a wide network of external stakeholders including grassroots community leaders and CSOs.
5. Reporting and documentation
- Lead on the3million’s narrative reporting for EU funders, including event reports, progress updates and evidence of impact.
- Ensure accurate documentation of activities, participant engagement and outcomes in line with EU funding and visibility requirements.
- Support the production of case studies, testimonials and stories of impact from participating CSOs.
6. General responsibilities
- Represent the views of the3million at events, conferences and in the media, as appropriate.
- Provide assistance in other areas of the3million’s work as and when deemed necessary by the CEO.
Person specifications
Knowledge and experience:
- Significant experience (minimum 3 years) in community organising, grassroots mobilisation or community development.
- Proven experience working directly with EU citizens or other minoritised, racialised or migrant communities.
- Strong understanding of participatory, rights-based and inclusive organising approaches.
- Experience coordinating complex projects with multiple stakeholders and partners.
- Experience of working with people from different backgrounds, including different language skills, cultures/ethnicities, ages, etc. Comfortable interacting with people who hold different opinions with a view to build mutual understanding and solidarity.
Skills:
- Excellent facilitation skills (experience of running workshops, events, stakeholder meetings)
- Strong written and verbal communication skills, with experience producing funding reports, ability to write clear emails with compelling calls to action and the confidence to speak in public settings
- Familiarity with anti-oppression practices (which can include anti-racism, co-liberatory and intersectional principles) and ability to apply them in practice (centering the voices of racialised, minoritised and under-represented community members in project design and implementation)
- Strong administrative skills, time management and attention to detail, including the ability to set meeting agendas, keep records of volunteers/partners and to follow up on agreed actions
Personal attributes:
- A deep commitment to migrants’ rights and a passion for social justice
- Strong understanding of power, inequity and intersectionality, and how these shape participation and community engagement
- Ability to work independently, managing competing priorities and thrive in a fast-paced environment
- A positive, proactive and solutions-oriented attitude, able to take initiative
- Willingness to travel across the UK
Desirable
- Experience working on EU-funded projects.
- Experience working with EU citizens’ communities or on post-Brexit rights issues.
Before you apply
One of the3million’s core values is equity - we are people led, we value diversity and are enriched by differences. We strive to listen to, engage with and represent the broadest range of people.
We recognise our team is not currently representative of communities that experience racism and that our own ways of working may replicate wider societal oppression and injustices. We are actively working towards becoming an anti-oppressive organisation, including taking steps to create a more inclusive recruitment process.
You may not have worked in an organisation whose focus is campaigning for migrants’ rights. Or you may have experience in a grassroots setting which is not formalised. Please still consider applying as many other settings offer transferable skills.
If you are from a background that is underrepresented in the migration sector - for example you are from a community that experiences racism, or you have lived experience of migration, or you are a disabled person, or you did not go to University or had free school meals as a child - we strongly encourage you to apply.
We believe our work will be stronger with greater diversity. the3million welcomes the whole person to work, and we understand that each of us brings our experiences, our backgrounds and our own unique lens to what we do.
We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on their website.
Working conditions
Position: 4 days / week
Duration: three years contract, with possibility of extension, subject to funding
Salary: £38,419
Location: London, UK. Majority home working. Travel will be required - majority within the UK, in addition to trips to Brussels and Rome (all travel expenses covered)
Benefits: 28 days holiday + birthday, bank holidays, contributory pension scheme, flexible working patterns.
Reporting to: CEO
About applying
Apply by submitting an up to date CV and cover letter, detailing your motivations for applying for this post and how your skills, knowledge and experience fit the person specifications of the role. Please note we will not be reviewing applications which do not include a detailed cover letter.
The client requests no contact from agencies or media sales.
Contract Type: Full-time, fixed term until 31 December 2026, with the intention of extending, depending on funding.
Location: Hybrid (2 days per week in the London office)
Reports to: Senior Consultant
Salary and Benefits: £28k, plus discretionary annual bonus, 35 days leave per annum (inclusive of bank holidays), a 6% employer pension contribution, the option to work from any location for up to 25 working days per year.
Career Progression: We want our people to flourish and grow whilst working for us, helping to contribute towards Future Advocacy’s continued success and impact. This is why we place a big emphasis on learning and development. There are potential future pathways for the right candidate to quickly progress into a Junior Consultant role and beyond.
Why join us?
Future Advocacy is a global agency, based in London, Brussels and Berlin. We put cutting-edge advocacy, campaigning and communications tools into the hands of individuals and organisations working to create a better future.
We are highly skilled at:
- Designing winning advocacy and strategic communications strategies
- Mobilising targeted and powerful campaigns for change
- Securing strategically important media coverage
- Digital and creative campaigns
- Research, analysis, policy development and writing
- Training in all aspects of strategy, government relations, campaigning, and media work
We are proud to work for some fantastic clients seeking to make the world a better place. Current and previous clients include the Jamie Oliver Group; Movember; the Elton John AIDS Foundation; Brave Movement ; Centre for Democracy and Technology ; ECPAT International ; Which? ; WaterAid; Bite Back 2030; World Food Programme; Islamic Relief; Sarah Brown’s TheirWorld charity; Wellcome Trust, and the World Wide Web Foundation.
Our small but mighty team is made up of people from 8 countries around the world, with experience in government, politics, NGOs, foundations, and the private sector - all motivated to drive positive change. Our Founder/CEO previously was Director of the ONE campaign across Europe for seven years, responsible for all ONE’s policy, campaigns, digital, media, and advocacy work. He was a key architect of the Make Poverty History Campaign; Movement Director for the anti-slavery organisation Walk Free; and an Executive Director of the UK Labour Party.
The Role
Future Advocacy is seeking a Research, Advocacy and Communications Coordinator. This is a great opportunity to be thrown in at the deep end in a small but growing, dynamic organisation that places a strong focus on team and personal development. The successful candidate will gain hands-on experience in a range of skills, including research, advocacy, writing, and communications. They will work closely with, and learn from, our energetic and talented team at all levels, contributing directly to our campaigns and initiatives from day one.
Responsibilities will include:
- Researching key policy issues and stakeholders relating to consultancy projects
- Using monitoring tools to help the team spot opportunities
- Supporting advocacy, campaigns, digital and communications work
- Supporting business development
- Supporting project management
- Other tasks as required
Requirements
We would love to hear from you if you meet the criteria below:
- Undergraduate degree or equivalent
- At least one year of work experience in research; advocacy; or communications.
- Ability to deliver work accurately in a fast-paced but supportive environment
- First-class writing and verbal communications skills in English at native level or equivalent
- Digital skills, including experience in and excitement about using AI tools ethically
- Experience of using social media effectively
- An excellent eye for detail and quality
- Politically engaged, with a keen interest in following the news agenda
- Ability to work independently and as part of a team
- Enthusiasm, flexibility, and ability to manage competing priorities
- Willingness to undertake routine admin tasks
Our Culture
Our culture and values are very important to us, allowing us to thrive in a fast changing world. The key values that drive us at Future Advocacy are:
- Always Learning: We constantly strive to improve the work we do, as a team and as individuals.
- Impactful: We define success in terms of the impact our work has on making the world more equal, sustainable and more prosperous.
- Supportive: We are open, responsive, positive and supportive to each other and to others.
Apply for this Job
Please apply by submitting a CV and cover letter below. In your cover letter please demonstrate how you meet the criteria with relevant examples. The deadline for applications is 23:59 on Sunday, March 1st.
If successful in your application, you will be invited to first round interviews (online) in the week of 16 March.
If we’re both excited to proceed, second interviews will be held in person the week of 23 March in our office in London, where we will ask you to complete a written task.
Future Advocacy is committed to equal opportunities. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. We particularly encourage applications from members of groups that are currently under-represented in our organisation, including Black, Asian and minority ethnic people.
We are happy to discuss flexible working and other adjustments on a case by case basis.
The client requests no contact from agencies or media sales.
Strategy, Planning and Performance Director, WaterAid UK and International
Contract type: Permanent, Full time – 35 hours per week
Primary Location: London, UK.
Address: 20 Canada Square, Canary Wharf, London, E14 5NN.
We are open to considering candidates based in other locations where WaterAid has an existing office, provided the time zone is compatible with the UK. Please note that candidates must possess a valid Right to Work in their respective country of residence.
For the UK location: We support and enjoy a hybrid working environment. A minimum of 40% of working time is spent face-to-face, either in the London office, for coordination, collaboration, and connectivity across the team, or as a result of external engagement or travel for WaterAid.
Salary: £75,000 - £80,000 per annum with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Director reports jointly to the WAUK Executive Director of Finance, Technology & Strategic Planning, and the Global Director, WAI. They will therefore belong both to the UK Finance, Technology and Strategic Planning Directorate team and to the Global Secretariat. The team consists of roles that work across WAUK and international.
About the role
The Strategy, Planning and Performance Director works across WAUK and WaterAid International to deliver performance and planning. They are responsible for delivering planning and performance assessment across both WAUK and international - ensuring that these are aligned and link up in the most efficient manner possible. They will ensure that we understand how we are contributing towards our global strategy and we are maximising our global impact.
In this role, you will:
- Lead WAUK annual planning process. Support WAUK ED Finance, Technology and Strategic Planning to develop UK business plan.
- Lead global annual planning process: work with WaterAid members to align member business plans that maximise the potential contribution of each member to WaterAid’s Global Strategy and impact.
- Coordinate global and WAUK reporting at year end, ensuring a coherent narrative over time that provides clarity for UK Board and WaterAid international Board.
- Coordinate WAUK Quarterly Performance Review (QPR) process, delivering quarterly reporting to the UK DT and Board.
- Provide effective leadership to the Strategy, Planning and Performance team ensure high levels of motivation and engagement as well as strong relationships across the organisation.
- Lead on strategy and performance communications, working with the internal and external communications teams ensure all staff and relevant external audiences have a good understanding of WaterAid’s Global Strategy and our performance (Global and UK)
- Lead the project management support to key WAUK and WAi projects, as required
- Own the Global Performance Management Framework to assess performance against WaterAid’s Global Strategy. Ensure this is aligned and integrated with member-level performance assessment processes.
- Own the development and evolution of WaterAid’s Global Strategy, ensuring effective analysis of external trends and context, drawing on expertise, experience and perspectives from across the organisation.
- Provide support, advice and guidance to enable effective, aligned implementation of the strategy across all members, including support programmes of change and / or individual change projects
- Lead on any multi-annual review of progress against the Global Strategy to assess contribution to global change, identify achievements and challenges, lessons learned and recommendations.
To be successful, you will need:
- Strategic and critical thinking across complex and fast moving environments: able to shape business direction and strategy through anticipating and identifying trends and shifts in the wider world, able to translate strategy into action
- Knowledge of corporate planning, with a deep understanding of different approaches in different contexts
- Understanding of complex performance assessment in data-poor environments and complex, qualitative evaluation methodologies that enable deep reflection on performance
- Effective stakeholder management; able to understand and translate senior leadership needs, managing expectations and support outside of remit.
- Significant experience of providing strategic guidance to Board and senior leaders within a large and complex organisation. Able to build and maintain credibility and trust at all levels of the organisation.
- A degree with substantial experience in strategy, planning, and performance management within a reputable organization. A Master’s degree or Professional finance qualifications (ACA, ACCA, CIMA) or an MBA are advantageous but not essential.
- Clear communication and ability to convey complex ideas in a compelling manner, tailoring arguments to persuade the listener.
Closing date: Applications close on Monday, 2nd February 2026, 12:00 PM (UK time).
First Interviews will be held virtually on 17th and 18th February 2026. Second interviews will be conducted in person at our London office on 3rd and 4th March 2026.
How to apply: Click Apply to answer the pre-screening questions and upload your CV only.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during theinterview as well.
Pre-employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK-based roles require a basic Disclosure and Barring Service (DBS) check.
UK Benefits:
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



We’re working with a large, well-established national charity that is investing significantly in its philanthropy programme and is now looking to appoint an experienced Philanthropy Manager to join a growing and ambitious income generation team.
Salary: £45,000 – £48,000
Location: London / Hybrid
Contract: Permanent, full time (flexible working considered)
This is a senior, relationship-led role, suited to an established major donor fundraiser who enjoys managing high-value relationships while also supporting and developing others.
Key highlights of the role
- Ownership of a high-value major donor portfolio, securing consistent five- and six-figure gifts
- Line management responsibility for a Philanthropy Officer, with a strong focus on coaching, development and performance
- Close working with senior leadership and influential volunteers to open networks and progress strategic relationships
- Significant autonomy to shape cultivation, solicitation and stewardship approaches
- Opportunity to contribute to long-term philanthropy strategy and pipeline growth
- Strong internal collaboration with fundraising operations, events and wider income teams
This role will suit someone with proven experience of securing major gifts, confidence making face-to-face asks, and the ability to balance hands-on fundraising with effective people management.
This is a rolling recruitment process, with the hiring manager reviewing CVs as they are received. Early applications are strongly encouraged. Please email Hannah at
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Your outstanding management of the Woodland Heritage Skills project will ensure that the project meets its objectives and in doing so help the charity in achieving its mission.
You will be a core part of how Woodland Heritage is achieving its mission and it will be an incredibly rewarding and varied experience!
Your work with the charity will be as part of a small, dedicated team of staff and a wider group of passionate trustees. Everyone will want you to succeed and will support you along the way.
Woodland Heritage is creating a thriving UK wood culture that benefits our environment, all people and our economy. We do this by championing the good use of home-grown timber from sustainable, productive woodlands for the benefit of present and future generations. Through a combination of demonstration sites, research, education, membership and outreach, we build on the wisdom and skills of the past to weather the challenges of tomorrow.
About the role
- The role is full time 37.5 hours per week for a fixed term of two years, with planned evening and weekend working as required.
- We can offer flexible working and hybrid working. You may wish to work at Whitney Sawmills, Herefordshire, for example for a day per week, though this is not required.
- 25 days plus Bank/Public holidays as paid leave
- Salary £35,000 PA FTE
- Your line manager will be the Chief Executive
- Employer contribution from nest pension
All other terms and conditions will be as per your contract. More details are available via our staff handbook which can be provided to shortlisted candidates.
This role is part of a £238,442 grant from The National Lottery Heritage Fund to create ‘Woodland Heritage Skills’; two years of educational workshops, digital educational assets and collaboration with its members and partners to deliver the charity’s new Open Woods & Workshops initiative.
A tremendous £13,547 of this grant is matched funding from the outdoor furniture B-Corp Gaze Burvill, a corporate member of Woodland Heritage, alongside fellow personal and corporate members of the charity.
About you
You will have a committment to the vision and values of Woodland Heritage and a desire to bring about positive change in the relationship between people and woodlands. You will have demonstrable experience of managing projects, delivering educational impact and a willingness to learn and to be flexible.
Visit our website to download the job specification and learn how to apply. We'd love to hear from you!
Woodland Heritage is creating a thriving UK wood culture that benefits our environment, all people and our economy.
