Supporter care administrator jobs

Main responsibilities include (but not limited to):

- Oversee the property portfolio of church buildings and manses

- Undertake transactions related to the properties as required

- Advise local church premises management teams on their responsibilities for the buildings in their care and Trust on major repair works required to church buildings

We are looking for someone who:

- Is educated to degree level and/or holds relevant professional qualifications

- Understands the legal requirements involved in property transactions

- Has experience of the charity sector

- Has empathy with the Church

- Has experience of managing a portfolio of properties

Context of role:

Key responsibilities:

Support Service:

1. Event Coordination and Delivery

1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and

support events.

1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.

1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams

when required.

1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.

2. Awareness, Training and Engagement

2.1: Lead on regional awareness training delivery for non-emergency services and community-based

organisations.

2.2: Deliver additional 2wish training programmes as required, including Children & Young People

(CYP) and Bereavement in workplace support training.

2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals

within non-emergency services.

3. Partnership and Network Development

3.1: Actively engage with local bereavement networks through attendance at meetings, hosting

information stands and building strong professional relationships across the region.

3.2: Develop and maintain effective links with community partners to expand reach and awareness of

services.

4. Volunteer Support

4.1: Act as a key local contact for volunteers.

4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider

team.

5. Administration, Monitoring and Reporting

5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:

52: Event planning and delivery

5.3: Marketing and communications

5.4: Contact and engagement tracking

5.5: Professional and family engagement records

5.6: Accurately record interactions with stakeholders, including; families, professionals, champions

and referral partners.

5.7: Monitor and manage posts/content on Facebook family accounts.

6. Quality Assurance and Improvement

6.1: Support quality audits and contribute to continuous improvement processes.

6.2: Collect and review feedback from events and training sessions to inform future development.

2.0 General:

1.1: To be responsible for organising own work agenda, time management and administration

1.2: To keep clear and up to date records on database of activities with families and any ensuing

action

1.3: To promote the on-going work and continued support that 2wish can offer

1.4: To work as part of a team providing support to suddenly bereaved families

1.5: To work alongside support team and maintain a seamless approach to service delivery

1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies

1.7: To show respect and sensitivity for the cultural and religious beliefs of families

1.8: To undertake learning opportunities and seek them out for the team

1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,

Health and Safety and Lone Working; and to be proactive in implementing new safe working

practices as appropriate

1.10: To attend weekend and evening community events in support of the charity as necessary

1.11: Participate as and when required in team meetings and one-to-one meetings, and

undertake, as appropriate, courses/training/other developmental activities, which is relevant to

the role

1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of

services and activities provided

1.13: Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in many circumstances

unpredictable and varied. All employees are therefore expected to work in a flexible way and

tasks, which are not specifically covered in their job description may have to be undertaken.

This role is subject to a DBS check.

Help us achieve our vision that fewer people die by suicide.​

Are you results driven, commercially aware and passionate about building meaningful relationships and making a real impact? Samaritans is looking for a dynamic Corporate Partnerships Executive to help us secure new corporate partners and nurture and develop our existing corporate supporters. This is a fantastic opportunity for someone who is interested in building a career in corporate fundraising to join a talented and ambitious team.​

In this role, you’ll drive forward new business by seeking and securing innovative new partnerships with high-value companies. You’ll also deliver excellent account management by providing our partners with an inspiring supporter experience.​

You’ll be instrumental in helping our team to reach our ambitious fundraising goals to support Samaritans’ life-saving work.

​

Contract terms:

• £30,000-£33,000 per annum, plus benefits

• Permanent

• 35 hours per week (full-time)
• We are passionate about flexible working, talk to us about your preferences
• Hybrid, linked to our Ewell (Surrey) office. You will also have the opportunity to work from our London office.
• We value meeting in person and working collaboratively. We work in person around 2 days or more per month.
• 28 days annual leave, plus bank holidays

​

​What you'll be doing:

• ​Manage and steward a portfolio of corporate partners, providing both reactive and proactive support.
• Develop and implement fundraising initiatives, creating resources that drive engagement.
• Achieve personal income targets from existing and new corporate partnerships and new business activity KPIs.
• Research and cultivate new corporate prospects to grow our supporter base.
• Create impactful communications including reports, presentations, and proposals.
• Provide administrative support including income coding, inbox management, and volunteer coordination.
• Represent Samaritans at meetings and events​​

​

What you’ll bring:

• ​Previous experience within fundraising, account management, sales, event management or marketing.
• Experience working towards specific objectives and financial targets
• Ability to generate creative and imaginative proposals and take the initiative to develop new relationships with prospective partners.
• Great communication skills, with the ability to build relationships easily and provide expert customer care.
• Strong presentation skills
• Experience gained within a Charity fundraising or third sector role is desirable.​

For full details, please see the Job Description and Person Specification

​

Why Samaritans?

At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.​

We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.

​

Apply now

If this sounds like the opportunity for you, we’d love for you to apply. You will be asked to answer some short application questions and to upload your CV. If you require adjustments at any stage of the recruitment process, please let us know.​

Applications close: ​09:00am on Monday 10th August 2026

Interviews: w/c 17th August

​

At Samaritans, human connection is at the heart of everything we do. 

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. 

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.   

Age UK Wandsworth has been supporting older residents across Wandsworth for over 60 years. We are an independent, well-established and trusted charity that serves approximately 15,000 residents a year in Wandsworth. Our goal is to help residents age well in Wandsworth and to build confidence and resilience to stay living healthily and independently for as long as possible.

This role will suit an organised and detail-oriented individual with good interpersonal skills, a professional approach, and the ability to work through challenges in a dynamic environment. You will be a key part of a small, friendly team who are busy making a difference to the lives of older people in Wandsworth.

What we can offer you:

You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.

Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.

Employee benefits:

• 5% employer’s pension contribution
• Cycle to work scheme
• Employee shopping benefits scheme
• Employee assistance programme (EAP)
• Employee recognition and reward programme
• Ongoing training and development opportunities

About Spear Hammersmith and Fulham

Spear is working in partnership with St Paul’s Hammersmith to deliver the Spear Programme in Hammersmith and Fulham!

At St Paul’s Hammersmith, their vision is to see the church alive, encountering God and awakening cities. Following the call of Jesus to love their neighbour, they want to serve the needs of their local community, creating connection and developing places of safety, strength, and belonging.

The Spear Programme is delivered in Spear Hammersmith and Fulham which offers young people professionally recognised coaching, for free, to support them into sustainable work or education. They leave Spear equipped to thrive in work and life. 

Key Information:

• Salary: from £29,000
• Full-time, Maternity Cover - Monday to Friday
• 25 days annual leave (including Christmas gift days) plus bank holidays
• Closing date: Monday 17th August (we interview on a rolling basis and may close the role early if we find the right candidate)

For more information please read through our Job Specification and Work with us pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• An active Christian, dedicated to representing the values and ethos of Spear and St Paul's Hammersmith
• You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further.
• You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing.
• Effective interpersonal skills and high emotional intelligence with a sense of humour and fun.
• You are great at building relationships, with solid communication skills.
• Good administrative and organisational skills, working well under pressure with the ability to prioritise workload.

Job Title People Assistant (Inc. L&D)

Duration Permanent

Hours 36 hours per week – Monday to Friday

Salary £27,000 per annum, plus pension and benefits

Location Homebased

Overall job purpose

We are looking to appoint an enthusiastic and highly organised individual in a supporting role to the People team. The role will assist with day-to-day operational tasks, providing managers and staff with effective administrative support in all aspects of Human Resources.

You will provide People generalist support for the full employee lifecycle, as well as support with the end-to-end recruitment cycle in line with The Churches Conservation Trust’s policies and procedures, best practice and legal requirements.

To be successful in this role, you must be able to work as part of a small team, whilst also independently and proactively completing tasks. Excellent communication and IT skills, accuracy and attention to detail are essential requirements.

 We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Friday 14th August 2026

Please note: We will be conducting online interviews throughout this period and we reserve the right to close the role earlier if someone is found before the closing date.

 

As part of our recruitment process, we undertake candidate psychometric testing. If your application is successful and you are invited to interview, you will receive an email asking you to complete a series of activities, these need to be completed at least 2 days before your interview.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

About the Role

We are looking for an experienced People & Culture Generalist to join our team on a maternity cover basis.

This is an excellent opportunity for a CIPD-qualified HR professional who enjoys employee relations work and wants to make a meaningful impact within a values-driven Charity.

You'll provide professional HR advice and support to managers and employees across the charity, leading on a range of employee relations matters and helping to ensure fair, consistent and legally compliant people practices.

Working closely with the Employee Relations Specialist, you'll take ownership of day-to-day case management, enabling the wider People & Culture team to focus on strategic projects and organisational development.

Key Responsibilities

• Manage a range of employee relations cases including:
  • Investigations
  • Disciplinary processes
  • Grievances
  • Performance management
  • Probation reviews
  • Conduct issues
  • Informal employee concerns
  • Restructure consultations

• Ensure HR policies and procedures are applied consistently and in line with employment legislation.
• Support with the HR inbox and respond to manager and employee ER queries.
• Support payroll administration through accurate and timely submission of employee changes.
• Assist with organisational change activities, policy reviews and HR improvement projects.
• Coordinate training activity and support compliance with mandatory learning requirements.
• Maintain accurate HR records and case documentation.

About You

You will be a confident and pragmatic HR professional who is comfortable managing a varied caseload and building trusted relationships with managers at all levels and is able to prioritise accordingly.

Essential requirements:

• CIPD Level 5 qualification (or equivalent experience).
• Previous experience in a generalist HR and ER role.
• Strong employee relations case management experience.
• Good understanding of UK employment law and HR best practice.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience using HR systems and Microsoft Office applications.
• Ability to work independently whilst recognising when to seek support.

Desirable:

• Experience within the charity, healthcare or not-for-profit sector.
• Experience supporting organisational change and consultation processes.

What We're Looking For

You'll be:

• Empathetic and approachable.
• Fair and solutions-focused.
• Organised and resilient.
• Confident in advising managers and handling sensitive situations.
• Committed to inclusion, wellbeing and positive employee experiences.
• Passionate about making a difference through your work.

Why Join Catalyst?

• Hybrid working
• Flexible part-time hours
• Opportunity to make a genuine impact within a respected Surrey charity
• Supportive and collaborative culture
• Meaningful work that contributes to improving lives across local communities

Safeguarding

This role is subject to an Enhanced DBS check. A history of drug, alcohol or criminality issues will not automatically exclude applicants from consideration.

This is a 2-year funded post with specific responsibility to improve and increase our support to those over 65 who are experiencing financial hardship

In the brand-new role of team leader, you will take on the responsibility ofproviding structured line management to our existing advice service. Supporting our four skilled and experienced part-time advice workers, while also expanding the service.

You will coordinate and deliver advice and information to new and existing groups including our own Older People’s Lunch Clubs.

Establish new satellite provision, delivering finance workshops, and drop-in services, and providing additional delivery capacity.

Ensure our Advice and Information team keep up to date with changes to legislation and support mechanisms so that they are empowered to support people in a holistic way. This will include signposting service users to the most appropriate support both internally, to other parts of our service, and to other external support.

You will lead on our efforts to gain the Advice Quality Standard (AQS) to ensure our service is of the highest professional standard.

You will represent ICCM on relevant panels and network groups across Greater Manchester. This ensures our service is connected to the wider support landscape and integrated with city and region-wide initiatives.

You will be expected to take on a limited caseload of one-to-one appointments providing advice and information to people.

Between drop-in, group sessions and one-to-one case load it is expected that you will work based on approximately 2 days per week being direct delivery. This is once the role has been fully established.

The Team Leader will focus on:

· Increasing organisational capacity, extending our reach and reducing waiting times.

· Coordinating and developing the team, ensuring the service continues to respond to changes in the welfare system, and that updates are communicated effectively across the team and to the people we support.

· Developing the AQS framework to improve and ensure the quality of work.

· Increase capacity to develop links with other stakeholders and VCFSE, building on existing connections and forging new links with other agencies and referral pathways.

· Ensuring our casework, feedback and monitoring (including our CRM system) is accurate and up to date, so we can best show the impact of our work.

· Supporting our Irish Traveller work to ensure all residents can access our services. 

· Contribute to the delivery of culturally specific training to professionals within health and social care across Manchester.

Key Responsibilities:

· Day-to-day supervision and coordination of the Advice and Information Team, under the direction of the Advice and Advocacy Manager

· Provide regular individual supervision to each team member

· Develop culturally specific approaches to supporting older people across Manchester who are experiencing financial hardship. Including extending our reach to new people/areas and ensuring information is available, accessible, and in an appropriate format.

· Lead on attaining the Advice Quality Mark.

· Develop our service knowledge to take account of changes to the benefit system, council tax and energy prices.

· Provide oversight of the referral and booking system and the Case Management System to ensure all client activity is recorded. Working with the Administrator and other staff to ensure the smooth delivery of services.

· Review and enhance the outcomes monitoring system for the service. Ensuring good data collection and reporting internally and for funders.

· Recognise and respond appropriately to safeguarding concerns and make referrals where necessary in line with ICCM’s policies and procedures.

· Manage a restricted caseload

· Maintain accurate and timely case records and ensure follow-up actions are completed.

Organisational Responsibilities

• To ensure you fully embrace ICCM’s values in all your work.
• To promote the work of ICCM.
• To work as an accountable member of the staff team, working within the charity’s policies and procedures e.g. Equal Opportunities, Confidentiality, Safeguarding, Data Protection, Health and Safety.
• To attend, chair and participate in team meetings.
• To participate and engage in supervision and appraisal provided by the manager.
• To attend external panels, groups, conferences, etc. locally, regionally and nationally as directed by line manager.

It is the nature of the work at ICCM that tasks and responsibilities are in many circumstances unpredictable and varied. All staff are therefore expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken.

About The Royal College of Surgeons of Edinburgh

The Royal College of Surgeons of Edinburgh (RCSEd) is an independent membership organisation dedicated to the education, training and advancement of surgeons, dental surgeons, doctors, and various individuals throughout healthcare who are involved in the surgical care of patients. The College has a current membership approaching 33,000 and growing, with members spanning over 100 countries around the world. From our founding in 1505, the College has been committed to the advancement of surgery and driving patient safety standards worldwide. In our 520 year history, there has never been a better time to join the College than now.

Working with us

At the College we aim to embrace views from across the organisation, sharing common goals and values for the betterment of healthcare through the advancement of surgical and dental professionals. We aim to develop teams that are reflective of the needs of our members and maximise the potential of every employee. To reflect the varying needs across the organisation, we offer a range of policies and benefits for our workforce including 42 day annual leave, flexible working practices, enhanced employer pensions contribution and various discounts throughout the College including the Ten Hill Place Hotel, 1505 Café and free entry to Surgeons' Hall Museums.

About the Role

Surgeons' Hall Museum holds a complex medical human remains collection, one of the largest and most significant of its kind in the world. Much of the collection was acquired before modern standards of consent and documentation, and the records that survive were shaped around pathology, diagnosis and the interests of those who assembled the collection rather than the individuals represented within it.

This two year project will improve what the Museum knows about this collection, including the people in it. Working through historic catalogues, medical case notes, College and Museum minutes and archival records, you will investigate origins, acquisition contexts and life histories of these people, and integrate your findings into the Museum's Collections Management System. Your research will inform catalogue records, future interpretation and displays, published listings, and the Museum's preparedness for any future return of collections.

In March 2026, the College’s Trustees approved a new Human Remains in Collections Policy, developed with an expert panel drawn from across the UK and Ireland, committing the Museum to provenance research, transparency, community engagement and readiness for return. This post directly supports the work to put this policy into practice.

You will report to the Curator and be supported by the Museum's Provenance Research Working Group, which brings together colleagues from collections, conservation, archives, learning and senior leadership, including a specialist Human Remains Conservator. This work involves sustained engagement with sensitive and sometimes distressing material, and supervision, peer support and training are built into the post.

In the final six months you will work on site with three Scottish university medical collections in Edinburgh, Glasgow and Aberdeen, reviewing and enhancing their documentation, and will offer short consultancy visits to smaller Scottish museums holding human remains. The project concludes with a publication and a national conference at Surgeons' Hall, sharing the methods and findings across the sector.

The role is based in Edinburgh, with travel to partner institutions in the final phase. Reasonable travel and accommodation costs are met by the project.

Experience, Qualifications and Key Skills

You will be educated to degree level in a relevant discipline, such as history, anthropology, archaeology, medicine, pathology or museum studies, or hold equivalent professional experience, and have proven experience conducting research using historical records, archives or museum collections. You will understand the ethical issues surrounding human remains in museum or academic contexts and be comfortable working with confidential or ethically complex material. You will have experience working with collections databases and digital cataloguing systems such as Axiell or equivalent and be familiar with documentation standards and terminology audits.

You will have excellent analytical and organisational skills, with the ability to manage large volumes of complex data, and the ability to produce high quality written outputs including reports, summaries and catalogue entries. You will be self-motivated, able to plan and carry out independent research, and a clear and confident communicator in both verbal and written formats. Experience of provenance research, knowledge of UK museum policies relating to human remains and repatriation, or experience working with medical, anatomical, ethnographical, or archaeological human remains collections would be advantageous.

This role may particularly appeal to those who want to work on collections of real ethical complexity and see their findings shape policy, practice and public understanding.

Our thanks

This project, Recovering Histories: The McNab Human Remains Provenance Research Project, is made possible by Museums Galleries Scotland and by a generous legacy from John Winton McNab. We are grateful to both for backing work that is complex, long-term and genuinely needed.

How to Apply

To apply, please submit:

• A current CV (maximum two A4 pages); and

• A supporting statement (maximum two A4 pages) outlining your interest in the role and demonstrating how your skills, knowledge and experience meet the requirements of the person specification.

About the role:

Real change rarely happens in a straight line. At our Ashley Road project, you’ll work alongside people who have experienced homelessness, trauma and multiple disadvantage, offering the consistency, practical support and belief that can help them begin moving forward.

As a Project Worker, you’ll hold a caseload and build purposeful, trusting relationships with clients. You’ll complete assessments, develop person-centred support and safety plans, and help people identify goals that feel meaningful and achievable to them. This could include supporting someone to improve their health, address substance use, manage their accommodation, strengthen their daily living skills or reconnect with services and opportunities in their community.

You’ll be there when situations become challenging, responding calmly to risk, safeguarding concerns and periods of crisis while continuing to recognise each person’s strengths and potential. Working closely with colleagues and external partners, you’ll advocate for clients, coordinate joined-up support and help remove the barriers that have previously prevented them from accessing the help they need.

This is a hands-on and varied role where no two days will look the same. Alongside direct support, you’ll contribute to the safe and effective running of the accommodation, maintain clear and accurate records and help create an environment where clients are treated with dignity, respect and hope. You’ll also receive ongoing training, reflective practice and development opportunities to strengthen your skills and build your future career within SHP.

The working rota for this post is Monday - Friday, with no weekend shifts. The rota will consist of a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm).

About you:

• You know how to meet people where they are, building trust with people who may be facing homelessness, mental health challenges, substance use, trauma or other complex needs.
• You bring patience, creativity and warmth to your work, especially when someone has been let down by services before or needs time to feel safe accepting support.
• You’re confident holding a caseload, but you never lose sight of the person behind the support plan — their strengths, choices, goals and hopes for the future.
• You understand that progress rarely happens through one service alone, and you’re ready to work closely with health, social care, housing and criminal justice partners to help people get the right support.
• You believe recovery looks different for everyone, and you’re motivated by helping people build confidence, independence and a more stable life at their own pace.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 9th August at midnight

Interview date: Tuesday 18th August online via Microsoft Teams

Please note there will be a second stage interview in service in Islington for suitable candidates. 

This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Job Title: Philanthropy Officer

Reporting to: Philanthropy Manager

Purpose of the Role

The role of the Philanthropy Officer is to manage the gift administration and stewardship of supporters, lead on the stewardship of regular and individual givers, and support the Philanthropy Manager to grow the Individual Giving income stream for Chance to Shine. 

This includes responsibility for the coordination of individual giving campaigns, management of the administration of legacy gifts, and wider regular giving campaigns and appeals.

Key responsibilities

Supporter Care

• Ensure all donations are efficiently and accurately recorded and acknowledged in a timely fashion.
• Process all individual giving bank donations including website/third-party fundraising/gift-collection platforms and ensure they are efficiently and accurately entered onto our Raisers Edge database and processed (cash, cheques, credit cards, Direct Debits and vouchers) daily. 
• Maintain accurate electronic supporter records including donations, personal details, Gift Aid declarations, communication preferences and any other data relating to their support. 
• Write and update template thank you letters. 
• Respond to donor enquiries and provide personalised information as and when requested.
• Work with the Philanthropy Manager and the Communications and Marketing team to develop the supporter care strategy, proactively identifying and implementing new ways of improving supporter care.

Supporter Cultivation 

• Coordinate appeals and campaigns to help upgrade supporters and bring in new donors.
• Regularly identify lapsed committed supporters with a view to reengaging them via fundraising cultivation. 
• Produce copy for fundraising materials alongside the Communications and Marketing team and organise the distribution of these materials to supporters in a coordinated manner. 
• Support the Philanthropy Manager on the organisation and execution of project visits for supporters including attending visits where needed. 
• Support the Philanthropy Manager and Director of Fundraising with funding proposals and reports as needed.
• Support the Philanthropy Manager and Director of Fundraising when preparing for meetings and calls with current and prospective new supporters.
• Support on the research and identification of new prospects

Legacy gifts

• Lead on communications with legacy and in-memory supporters to ensure that this is sensitively managed and reflects the values of Chance to Shine. 
• Monitor and maintain legacy gifts on the database and support with the administration of legacies for the organisation.

Compliance and Data Protection

• Support on data protection compliance for the fundraising team working with the Director of Finance and Resources and Fundraising team as appropriate.
• Ensure all fundraising processes comply with data protection regulations, (including Data Protection Act 2018 and GDPR) the Code of Fundraising Practice and any other regulatory bodies. 
• Lead on updating supporters’ consent and preferences to comply with fundraising regulations and best practice.

General Support 

• Manage fundraising income administration, including donation processing and income reconciliation with Finance Team.
• Lead on organisational Gift Aid, including Gift Aid promotion and submitting claims.
• Undertake other responsibilities not outlined above which are commensurate with a role of this nature and which have been discussed and agreed with the line manager. 
• Work occasional evenings or weekends to support fundraising events (for which time off in lieu will be given) 

Skills & Experience

Essential:

• Strong organisational skills with the ability to manage
• competing priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Experience delivering high-quality supporter or customer service.
• Good knowledge and experience using CRM systems, ideally Raiser's Edge.
• Strong administrative skills and attention to detail.
• Good IT skills, including Microsoft Excel and Word.

Desirable:

• Experience of charity fundraising.
• Key relationships
• Chief Executive
• External stakeholders and supporters of Chance to Shine
• CTS senior management team
• Fundraising team
• Finance & Resources team
• Operations team
• Communications & Marketing team
• Impact & Evaluation team

London-based contract. Currently, work from the central London office is on average about 2 days per week. The role holder will need to be flexible as and when they are required to attend meetings, events, mostly in London but elsewhere around the country.

We are seeking an experienced and motivated Part Time Advocacy Support Worker with the delivery of our Community One-to-One Advocacy project.

The Project Worker / Advocacy Assistant will work closely with the Project Manager to deliver a high-quality, person-centred Community One-to-One Advocacy service across the Royal Borough of Greenwich. Supporting the day-to-day delivery of the project, the postholder will help ensure that project objectives, outcomes, and timescales are achieved in line with organisational policies and funder requirements.

The postholder will work directly with individuals with learning disabilities, autistic people, and other vulnerable adults to help them understand their rights, access services, overcome barriers, and improve their independence and wellbeing. They will also support the Project Manager with community outreach, volunteer coordination, partnership working, monitoring and evaluation, and maintaining accurate records to ensure the effective delivery and ongoing development of the project.

Job Advert
Trainer
Salary: £30,322 FTE (pro rata)
Hours: 7.5 to 37.5 hours per week (negotiable)
Location: Worcester based, with travel across Herefordshire and Worcestershire and some home working
Closing date: 5th September 2026 23:59

WMRSASC reserves the right to close this vacancy early if a suitable candidate is identified or a sufficient number of applications are received.
West Mercia Rape & Sexual Abuse Support Centre (WMRSASC) is a specialist charity supporting children, young people and adults affected by sexual violence and abuse across Herefordshire and Worcestershire. Through support, advocacy, counselling, prevention and education services, we work to improve outcomes for survivors and create safer communities.
WMRSASC is seeking to appoint an experienced and motivated Trainer to join our Early Intervention and Prevention Team. Building on WMRSASC's established training provision and reputation for delivering high-quality services, this role will support the continued growth of our training offer, helping to increase capacity, consistency and quality across practitioner learning.
WMRSASC is committed to delivering high-quality, trauma-informed services and creating safer communities through support, prevention, education and partnership working. We are proud of the positive impact our work has on the lives of those we support.
This is an opportunity to use your skills, experience and expertise to contribute to an organisation that makes a positive difference to the people and communities it serves.

About the Role
This role will help develop and deliver high-quality practitioner training relating to sexual violence and abuse. Working as part of a dedicated and supportive team, you will contribute to the continued development of WMRSASC's training offer through the design and delivery of engaging learning opportunities for professionals and partner organisations.
As part of our growing training provision, you will help strengthen and expand our offer while contributing to the quality, consistency and impact of practitioner learning.

As a Trainer, you will:

• Develop, design and deliver accredited and non-accredited training programmes and learning activities.
• Support the development of blended learning materials, including e-learning content and facilitated online learning sessions.
• Support the creation, review and maintenance of training resources, materials and documentation.
• Identify and escalate safeguarding concerns in line with organisational policies and procedures.
• Develop and maintain positive working relationships with colleagues, learners and partner organisations.
• Promote awareness of WMRSASC training and group programmes to multi-agency partners.
• Undertake evaluation, outcome monitoring and data reporting to support the continuous improvement of training programmes.
• Support the coordination of training bookings and associated administration.
• Represent and promote WMRSASC at meetings and events.

About You
We are looking for someone with excellent training and facilitation skills who can engage, inspire and support learners in a range of settings.

Essential Requirements

• Level 3 qualification or above in training or education.
• Skilled trainer with experience of delivering learning in both face-to-face and online environments.
• Excellent organisational, communication and interpersonal skills.
• High standards of practice and presentation.
• Experience of working with a range of multi-agency partners.
• Experience of project management within a training, learning or development environment.
• Experience of conducting learning needs analysis.
• Good IT skills, including Microsoft Word, Excel and PowerPoint.
• Ability to work independently and collaboratively with colleagues and partner organisations.

What We Offer
WMRSASC is committed to supporting and valuing its staff. We offer:

• Hybrid and flexible working
• 26 days annual leave plus 8 statutory holidays (pro rata), increasing to 31 days after 5 years' service
• 5% employer pension contribution
• Benenden Health Scheme
• Accredited training and career development opportunities
• Regular management supervision and support

Safeguarding
WMRSASC is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
Relevant pre-employment checks, including a Disclosure and Barring Service (DBS) check where required for the role, will be undertaken. Any offer of employment will be conditional upon the satisfactory completion of these checks.
Equality, Diversity and Inclusion
As an equal opportunities employer, WMRSASC is committed to ensuring the fair and equal treatment of all current and prospective employees. We do not discriminate on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to foster a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join WMRSASC.
This is an opportunity to join a specialist organisation making a meaningful difference to the lives of survivors and communities. We welcome applications from individuals who share our values and are committed to delivering high-quality, trauma-informed practice.

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Contract type
Permanent

Hours
7.5 to 37.5 per week (negiotiable)

Salary
£30,322 FTE (pro rata)

REF-230156

The Communications Co-ordinator plays an important role in helping MindOut communicate its impact, services, campaigns and community voice to a wide range of stakeholders. Working closely with the Charity Director, Heritage Project Manager, staff team, volunteers and external partners, the postholder will ensure MindOut's communications remain engaging, accessible, inclusive and reflective of LGBTQ+ lived experiences. 

While supporting with our communications for the charity, the role has a particular focus on supporting communications for MindOut's National Lottery Heritage Fund project, Speaking Our Minds: MindOut 25+ Years and LGBTQ Mental Health, helping to capture and share the stories, achievements and learning from the project while increasing engagement with LGBTQ communities, funders and supporters. 

This opportunity would suit a creative and organised communications professional who enjoys producing content, managing digital platforms, engaging with audiences and supporting community-focused projects. 

Role description 

You will bring the skills, experience, creativity and confidence to support all aspects of MindOut's communications, marketing and public profile, helping to promote our services, campaigns, community engagement activities and heritage work. 

Main Tasks 

Communications & Content Creation 

• Develop and deliver engaging communications across MindOut's social media, website, newsletters and other communication channels. 

• Create accessible and inclusive content that reflects the diversity of LGBTQ+ communities. 

• Write articles, blogs, case studies, impact stories, promotional materials and project updates. 

• Support the development of a consistent organisational voice and communication style. 

• Gather and manage photographs, testimonials, quotes, video content and community stories, ensuring appropriate consent and permissions are obtained. 

Social Media & Digital Engagement 

• Lead on the day-to-day management of MindOut's social media platforms. 

• Plan and schedule content using appropriate digital tools. 

• Monitor engagement, respond appropriately to enquiries and identify opportunities to increase reach and engagement. 

• Track performance and provide regular reports on communications activity and impact. 

• Keep up to date with relevant trends, campaigns and issues affecting LGBTQ+ communities and mental health. 

Heritage Project Communications 

• Lead communications activity for Speaking Our Minds: MindOut 25+ Years and LGBTQ Mental Health. 

• Promote project activities including oral history interviews, workshops, exhibitions, volunteer opportunities and public events. 

• Support the development and promotion of online heritage content and digital exhibitions. 

• Work alongside volunteers, participants and partners to showcase project outcomes and achievements. 

• Assist with gathering project evidence, feedback and impact stories required for funder reporting. 

Events & Community Engagement 

• Support the promotion and delivery of community events, awareness campaigns and stakeholder engagement activities. 

• Produce event marketing materials and communications. 

• Coordinate communications before, during and after events. 

• Support relationships with community groups, partners, funders and stakeholders. 

Website & Email Communications 

• Maintain and update website content. 

• Produce and distribute newsletters and email communications using appropriate digital platforms. 

• Support audience development and mailing list management in line with GDPR requirements. 

• Monitor website and email performance and identify opportunities for improvement. 

Media & Public Relations 

• Draft press releases, media statements and promotional content. 

• Build relationships with local, regional and LGBTQ+ media contacts. 

• Support media opportunities that raise awareness of MindOut's work and impact. 

• Assist senior staff with communications relating to public campaigns and organisational announcements. 

Administration & Monitoring 

• Maintain accurate communications records, image libraries and consent documentation. 

• Support monitoring and evaluation of communications activities. 

• Ensure compliance with GDPR, confidentiality and organisational policies. 

• Produce reports on communications activity for funders, management and trustees as required. 

For full details and person specifciation please view attached job description.

Interviews to be held 26th & 27th August.