Supporter data manager jobs

Are you an organised, proactive professional with a passion for supporting impactful causes? SURVIVE-MIVA, a Catholic charity dedicated to providing essential vehicles for medical and pastoral missions, is seeking a Communication, Grants and Business Support Manager to join our team in Liverpool.

• Reporting to: The Director
• Organisation: SURVIVE-MIVA
• Contract: Part-Time, 30 hours per week
• Pay: £48,000 pro rata
• Location: Liverpool (Address TBC)

Main Purpose of the Role: You will play a central role in supporting our fundraising, overseeing the grant allocation process, and driving digital outreach. Responsibilities include managing grant applications and agreements, enhancing communications, developing our social media presence, and ensuring smooth business management of the charity.

We’re looking for someone who:

• Is highly organised and proactive
• Communicates effectively with internal and external stakeholders
• Has experience in grant management and digital communications
• Is passionate about supporting charitable missions

If you’re ready to make a tangible difference and support life-changing initiatives, we would love to hear from you!

Closing date for applications:  5pm, 2nd March2026

Finance Manager / Financial Accountant (Charity) – GWT
Full-time or Part-time (28 hours)

Join Gloucestershire Wildlife Trust (GWT) and use your finance skills to support nature’s recovery across Gloucestershire. We’re looking for an experienced Finance Manager / Financial Accountant to lead the day-to-day running of our finance function. This is a hands-on role overseeing transactional finance and payroll, strengthening financial controls, and improving board reporting — with line management responsibility for two Finance Officers.

If you enjoy bringing order, clarity and momentum to finance operations — and want your work to directly support conservation impact — we’d love to hear from you.

What you’ll be doing

• Overseeing day-to-day finance operations (AP/AR, credit control, banking, journals, payment runs, month-end routines)

• Owning and maintaining cashflow forecasts (weekly/monthly), highlighting risks and actions early

• Overseeing payroll end-to-end, including reconciliations, pensions, HMRC compliance and year-end tasks

• Leading monthly close and key balance sheet reconciliations, ensuring an audit-ready trail

• Maintaining and improving board reporting packs with strong version control and reconciliation to source data

• Supporting good restricted/unrestricted fund controls and applying charity finance compliance in routine reporting

• Working confidently with finance systems and improving processes, templates and documentation (including Xledger and Access CRM)

• Line-managing and coaching two Finance Officers, ensuring deadlines and quality standards are consistently met

What we’re looking for

Essential:

• Significant hands-on finance experience with charity experience essential

• Strong experience in cashflow forecasting

• Experience building/improving board reporting packs and senior-level reporting

• Payroll oversight experience (processing, pensions, HMRC, reconciliations)

• Excellent attention to detail, deadline management, and people skills

• Confidence picking up and working with less familiar systems (e.g., Xledger, Access CRM)

• Strong Excel skills

• Qualified-by-experience welcome (degree not required)

Desirable:

• Payroll qualification (e.g., CIPP Foundation/Practitioner or equivalent)

• VAT experience, ideally including Partial Exemption

• Experience in a multi-entity environment (e.g., charity + trading subsidiary)

• AAT/ACCA/CIMA/CIPFA part-qualified or qualified

Benefits

• Permanent role

• Full-time or part-time (28 hours) considered

• 25 days annual leave (pro rata for part-time)

• We are closed between Christmas and New Year, giving additional time off during this period

If you’re motivated by strong processes, great teamwork, and purpose-led work, we’d love to hear from you.

This role

The Head of HR and Operations will be a key member of the Senior Management Team, reporting directly to the Chief Executive. This role will be central to shaping the organisation’s culture and ensuring that our HR and operational functions are robust, future‑focused, and aligned with our mission.

As we continue to grow, the postholder will play a pivotal role in building an inclusive, values‑driven, and high‑performing workplace where staff feel supported, trusted, and able to thrive.

They will lead on HR strategy, employee development and retention, and the effective management of our facilities and operational systems. A coaching and enabling approach will be essential—supporting managers to use people metrics confidently, strengthening people practices across the organisation, and embedding a culture of continuous learning, accountability, and wellbeing.

Main responsibilities

Leadership and Management:

· Contribute to the development and delivery of Your Voice Count’s organisational strategy as a member of the Senior Management Team.

· Champion inclusive, ethical and sustainable ways of working aligned with Your Voice Count’s values.

· Support organisational change, growth and service development from a people and systems perspective.

· Oversee HR function, policies, and efficient working practices

· Support managers with HR responsibilities and staff development.

· Ensure effective recruitment, onboarding, and talent management.

· Foster an inclusive, diverse, and well-being-focused culture.

· Manage HR systems, technology, and budgets

· Ensure HR policies, procedures and practices are legally compliant, up-to-date and consistently applied.

· Support managers to build confident, fair and values-led people management capability.

Facilities & Office Management:

· Oversee office, facilities, and repairs to ensure a safe environment.

· Manage supplier contracts, IT, and communication systems.

· Supervise facilities and operations staff.

· Ensure cost-effective procurement and budget management.

Organisational Operations and Compliance:

· Act as organisational lead for GDPR compliance, working with external advisors where required, supporting the Data Protection Officer.

· Ensure compliance with Health & Safety requirements and support managers in maintaining safe working practices.

· Maintain oversight of organisational assets and information management systems

Essential Skills & Experience needed for the role

· Experience of building inclusive and diverse workplaces.

· Ability to develop HR strategies that support business objectives and workforce planning.

· Strong knowledge of UK employment law and HR best practices.

· Experience supporting managers with employee relations and performance issues

· Ability to engage and influence stakeholders at all levels, with a people-first approach.

· Knowledge/experience of managing and delivering across multiple workstreams such as HR and Facilities (experience in all an advantage but not a requirement)

· Experience of contributing to senior decision making

· Ability to analyse, critique and evaluate business data and insights

· MCIPD qualified or a qualification or experience in human resources management, or equivalent experience at a senior level.

· Influential with the gravitas to effectively help shape the organisation

· Significant management or supervisory level HR experience

Desirable:

· Experience working in a charity or values-led organisation.

· Experience supporting organisational growth or change.

· HR or management qualification (e.g. CIPD or equivalent).

This pivotal role will shape how our 120 colleagues grow, develop and thrive — helping us build a motivated, skilled and kingdom-focused team. As our Learning & Engagement Manager, you'll design and deliver impactful learning programmes, create clear development pathways, champion employee voice, and cultivate a culture of continuous learning across the organisation.  This is a great opportunity to work in a supportive team, bringing your skills and experience to deliver our mission to help Christians be the best stewards of the resources God gives them. 

Learning and development

• Responsible for creating and implementing a programme to identify training and development needs across Stewardship, using assessment and analysis tools.
• Systematically supporting individuals to develop their personal learning plans and help identify learning opportunities to support this.
• Embed competencies and behaviours into job roles to improve recruitment and performance processes.
• Mapping all learning across the organisation to create clear learning pathways and opportunities for progression
• Identify and investigate learning methods, and create recommendations to facilitate training, learning and development for individuals and teams. 
• Work proactively with team leaders to prioritise learning & development, designing and creating training programmes which are team or group specific. 
• Design and implement innovative ways of encouraging informal learning across Stewardship and creating a framework to ensure this becomes a core part of organisational culture.
• Develop and organise ongoing training for line managers to support them to lead effectively and in line with servant leadership behaviours.
• Create high quality and accessible guidance to ensure all colleagues are accessing a full range of benefits and opportunities to learn, grow and develop while at Stewardship.
• Facilitate and deliver training to staff, with support from other PC&P members or LT.  For example, on equality & diversity, or coaching skills etc.
• Monitoring and reporting on learning expenditure, working closely with team leaders to ensure learning targets are being met.

Employee engagement

• Lead on developing our employee listening opportunities:
• Planning, implementation, analysis, presentation and follow up of our regular staff pulse surveys, working with team leaders to implement findings.
• Create a programme of listening at key moments of the employee lifecycle, e.g. returning to work after maternity leave, exit interviews, through probation etc.
• Facilitate and work with other staff to deliver topic-led consultations, gathering insights on specific areas.
• Oversee the exploration and development of an employee forum to strengthen employee voice.  Working to develop terms of reference, organise meetings, and facilitate speakers and feedback.
• Evaluate the impact of activities using a range of evidence and metrics to identify insights, trends and patterns.
• Working with the Head of PC&P to identify, implement and roll out any appropriate software to underpin employment engagement and learning. 

You will have:

• At least three years experience in a learning and development role, preferably at a management level.
• Experience of leading and implementing learning initiatives within organisations and have a passion to support colleagues to embed learning and grow in their role. 
• Good knowledge of learning theories, and experience of applying these within the organisational context.
• Experience of delivering learning initiatives to individuals and groups at all levels of an organisation.
• Experience of establishing a range of employee voice channels, and ability to evaluate findings.
• Excellent communication skills, both verbal and written, able to influence and engage a range of stakeholders.
• Commitment to your own personal development and learning.

Occupational Requirement (OR):  As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

• Active membership of local church congregation.
• An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Context:
Kinship provides direct support to, raises awareness of and campaigns for the rights of kinship carers across the UK. Kinship carers are navigating complex family relationships, trauma, poverty, discrimination. The children that they care for have frequently experienced abuse or are at risk of harm. Safeguarding concerns can be disclosed by kinship carers at all contact points with Kinship. 

Safeguarding children and adults at risk of abuse or neglect is a collective responsibility and requires a safeguarding approach that is aligned to statutory frameworks, is professional, consistent, trauma-informed and proportionate to level of risk.

The designated safeguarding officer holds organisational responsibility for Kinship’s safeguarding framework and actions. The role works collaboratively with a team including a Safeguarding Trustee and a group of Deputy Designated Safeguarding Leads drawn from key service areas across the charity.

The role provides expertise, professional guidance and clear direction across the organisation, supporting staff and volunteers to make sound safeguarding decisions within a framework.

Purpose of the role:
The Designated Safeguarding Manager works closely with all teams across Kinship to embed proactive, person-centred, and partnership-driven safeguarding practice to protect children and adults at risk of harm.

The role provides professional oversight to Deputy Designated Safeguarding Leads through individual and group reflective practice and supports high-quality and defensible safeguarding decision-making. The role drives contextual safeguarding approaches, promote professional curiosity, continual professional development and ensures safeguarding responses are informed by lived experience and the realities of kinship care.

At Kinship safeguarding concerns come from risks of harm to adults and children often with risks of harm to multiple people in the same family context.

This requires careful, trauma-informed decision-making and support for staff responding to complex safeguarding situations.

How the role works:
Reporting to the Head of Programmes, the Designated Safeguarding Manager holds responsibility for safeguarding practice across the organisation and provides expert oversight and organisational assurance ensuring safeguarding is embedded consistently, proportionately and in line with best practice.

This role will require flexibility for occasional travel in England and Wales.

Key responsibilities:

Organisational safeguarding accountability and assurance

• Act as Kinship’s Designated Safeguarding Officer, holding organisational authority for safeguarding decision-making and escalation.
• Hold organisational accountability for safeguarding practice, ensuring responsibilities are well defined, understood and embedded across the organisation.
• Maintain and assure a robust safeguarding framework, including defined roles, escalation routes, decision-making thresholds and accountability arrangements and balance safeguarding rigour with compassion and proportionality.
• Provide safeguarding oversight and assurance during service development, mobilisation and organisational change to ensure risks are identified, assessed and mitigated.

Trauma-informed safeguarding practice and oversight

• Embed trauma-informed safeguarding practice, ensuring all decisions, interventions, and organisational processes:
  • Recognise the impact of past and ongoing trauma on children, kinship carers, and families.
  • Prioritise emotional and psychological safety while balancing protection, autonomy, and empowerment.
  • Integrate trauma-awareness into risk assessments, safety planning, case management, policies, and service design.
• Support staff through reflective supervision, guidance, and training to respond effectively.
• Provide professional oversight and reflective practice support to Deputy Designated Safeguarding Leads.
• Provide expert safeguarding advice and consultation to staff and managers, supporting the assessment of concerns, threshold decisions, appropriate escalation, and proportionate, trauma-informed decision-making.
• Quality-assure safeguarding practice and decision-making to ensure actions are proportionate, person-centred, trauma-informed, and defensible.
• Maintain appropriate oversight of safeguarding records, risk assessments, and safety planning.

 Policy, compliance and organisational assurance

• Develop, review and maintain safeguarding policies, procedures and guidance in line with legislation, statutory guidance and Charity Commission expectations.
• Ensure safeguarding systems, processes and recording arrangements are robust, accessible and consistently applied.
• Provide regular safeguarding assurance, analysis and learning reports to senior leadership and the Board of Trustees.

Culture, capability and continuous improvement

• Embed trauma-informed, contextual and culturally responsive safeguarding practice across the organisation.
• Promote professional curiosity and reflective practice, supporting staff to exercise sound professional judgement and avoid overly procedural responses.
• Design and deliver safeguarding training and guidance for staff and volunteers, building organisational capability and confidence.
• Lead learning reviews following safeguarding incidents or near misses, ensuring learning informs service and practice improvement.

Equity, inclusion and anti-racist safeguarding

• Ensure safeguarding practice actively considers how race, ethnicity, racism and intersecting inequalities shape risk, vulnerability and access to support.
• Support teams to identify and challenge bias and assumptions through reflective practice, supervision and learning.
• Embed equity, inclusion and anti-racist principles within safeguarding frameworks, policies, training and quality assurance processes.

Partnership working and external accountability

• Work collaboratively with statutory partners and external agencies to support effective safeguarding responses.
• Represent Kinship in multi-agency safeguarding forums, reviews or regulatory engagement as required.

Experience (Essential)

• Significant experience in adult and child safeguarding practice, including oversight of complex, high-risk, and multi-agency safeguarding situations.
• Experience providing professional oversight, reflective supervision, and structured learning support to safeguarding practitioners or leads, without direct line management responsibility.
• Experience embedding contextual safeguarding approaches and promoting professional curiosity in decision-making.
• Experience of working confidently with complexity, challenging constructively and supporting teams to do the right thing in difficult situations.
• Experience developing, reviewing, and embedding safeguarding policies, procedures, training, and learning frameworks.
• Substantial experience working with dispersed or multi-disciplinary teams, supporting wellbeing, professional development, and reflective practice.
• Experience working in voluntary sector, community-based, or service delivery organisations, particularly where safeguarding concerns arise through multiple routes.

Knowledge (Essential)

• Strong working knowledge of adult and child safeguarding legislation, statutory guidance, and recognised safeguarding frameworks, with the ability to apply them proportionately in practice.
• Up-to-date knowledge of children’s and adult social care systems.
• Understanding of trauma-informed, strengths-based practice in work with adults, children, and families.
• Awareness of how racism, inequality, and structural disadvantage can increase risk and shape safeguarding experiences, particularly for Black and minoritised communities.
• Understanding of organisational safeguarding governance, including accountability, assurance, escalation, and risk management.
• Knowledge of safeguarding responsibilities within the voluntary and community sector, including Charity Commission expectations, trustee duties, and regulatory requirements

Skills and abilities (Essential)

• Strong professional judgement, with confidence in making and defending complex safeguarding decisions.
• Calm, credible, and reflective approach in ambiguous or high-pressure situations.
• Ability to support and challenge colleagues constructively through reflective discussion, learning, and coaching rather than directive management.
• Clear, compassionate, and adaptable communicator, able to translate safeguarding complexity for diverse audiences, including operational and service delivery teams.
• Highly organised, able to manage multiple safeguarding priorities while maintaining attention to detail.
• Ability to work collaboratively across wide-ranging professional teams and external partners.
• Values-led, with a demonstrable commitment to equity, inclusion, anti-racist practice, and culturally responsive safeguarding.

Qualifications (Essential)

• Relevant professional qualification (e.g. social work, health, or related field), or equivalent professional experience.
• Evidence of ongoing professional development in safeguarding children and adults.
• Permission to work in the UK.

Attributes and general characteristics (Essential)

• Commitment to the values, aims, and objectives of Kinship.
• Respectful, empathetic approach to working with individuals from diverse backgrounds.
• Flexible and willing to travel across England as required.
• Excellent written and spoken English.

Desirable

• Lived experience of kinship care.
• Experience using Salesforce, Asana, Notion, and/or general AI tools for case management, project management, or documentation.
• Experience in innovation and continuous improvement within safeguarding practice or organisational culture.

How to apply:
Please apply for the role of Designated Safeguarding Manager by sending a tailored CV and responding to these 5 questions below in the online application process. Please read the guidance notes in the job pack. 

Closing date is 9am on Mon 2 March, with a first interview (30 mins online) that week and a second interview in person on Tues 10 March 2026. 

For all questions, please provide a maximum of 250 words per answer.

1.Alignment with Kinship: Why do you want to work for Kinship, and why does this Safeguarding Manager (Designated Safeguarding Lead) role matter to you at this point in your career?  Please refer to Kinship’s work and services in your answer, and explain what specifically about this role you are drawn to. 

2.Trauma informed practice: Describe a specific example where you have led or overseen a safeguarding concern using a trauma-informed approach.

3. Contextual safeguarding and professional curiosity: Tell us about a time you applied contextual safeguarding or professional curiosity to a situation where the initial concern did not tell the full story. What did you notice, what questions did you ask, and how did this change the safeguarding response? 

4. Reflective practice and supporting others: Give an example of how you have supported others to improve safeguarding decision-making through reflective practice (for example group reflection or one-to-one discussion). What was the issue and what changed? 

5. Equity, racism and safeguarding: Describe a situation where race, ethnicity or structural inequality affected safeguarding risk or decision-making. How did you recognise this and what did you do to ensure a fair and proportionate response? 

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts. 

Funders In Good was founded to support Muslim donors in the UK who want to achieve strategic, long-term impact but lack the capacity, connections, or expertise to give effectively. We provide tailored financial grants and strategic support to social ventures serving Islam and Muslims, helping them scale, strengthen systems, and increase long-term impact. Our focus is on ventures and leaders contributing to a society where commitment to God flourishes.

Since 2021, we have grown from nine seed funders to over 130 members in our invitation-only Funder Network. Members contribute financially and through skills, receive quarterly progress reports, access events, and connect with other funders. This network is part of our wider community, which includes our team and the ventures we back.

As Funder Development Manager, you will shape this network by developing a compelling value proposition, building acquisition pipelines, nurturing funders, and curating engagement programs that deepen alignment with our mission. Success relies on both fundraising expertise and emotional intelligence: you will build trust with a diverse range of donors and philanthropists, navigating conversations about values, faith, impact, and community with warmth and confidence.

This senior, outward-facing role carries responsibility for income generation, stewardship, and relationship-building.

Please read the JD to find out more, application deadline is midnight 8th March 2026.

We are recruiting: Housing Officer & Support Worker. 

Location: Telford & Wrekin – onsite only 

Hours: 36, 32 & 18 hr posts available (Please indicate preference when applying) 

Salary: £13.60 p/h (reviewed in April) 

Contract: Permanent 

The role 

Stay is a Telford based charity that supports people experiencing homelessness by providing a range of supported accommodation and tailored support services. Its aim is to help individuals reach their potential and progress toward longer term housing solutions that promote positive wellbeing and healthy lifestyles. 

As a Housing Officer & Support Worker, you will play a vital role in delivering intensive housing management and personalised support to people from diverse backgrounds. Using strength based and Trauma Informed Practice, you will ensure each person receives the guidance they need. You will offer a warm welcome to new tenants as they begin their journey with Stay, ensuring they feel informed, safe, and comfortable in their new environment. Through choice led planning, you will support tenants to work toward their housing aspirations and achieve their personal goals. 

What you need 

A full, valid UK driving licence 

A vehicle insured for business use 

An enhanced DBS check (cost covered by Stay) 

What we offer you 

We offer a friendly, supportive, and flexible working environment where your contribution is valued. You’ll benefit from: 

✅ 25 days annual leave plus 8 bank holidays (enhancements for length of service) 

✅ Birthday off following completion successful probationary period 

✅ Regular supervision and guidance 

✅ Access to our Employee Assistance Programme providing GP access and wellbeing support 

✅ Pension scheme 

✅ Eligible for a Blue Light Card discount scheme 

✅ Fully funded training and continuous development 

Are you enthusiastic about giving supporters the best experience when contacting us?

Do you have the professionalism and empathy to make every interaction with our brain tumour community supportive and meaningful?​

After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!​

It is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Supporter Care Officer.​

As a Supporter Care Officer you will play a crucial role in being the first point of contact for supporters, delivering an excellent support experience. ​

You will: ​

• Lead on thanking supporters for all our existing Appeals, Core Campaigns and National Events; working with other teams to ensure that supporters are thanked in a timely manner
   
• Work with the Community Fundraising Team to evaluate the next best ask and proactively contact supporters with promoting fundraising and campaigning products for new and existing supporters
   
• Support all new Individual Giving and Supporter Care activities
   
• Provide excellent customer service to existing and potential new supporters offering an empathetic and supportive service via the main telephone line, email and general correspondence ​

Can you see yourself making a difference in one of the most innovative and exciting medical research fundraising charities in the UK?

Do you want your work to have a real, positive effect on someone’s life?

Does this sound like the opportunity to really get 2026 off to an amazing start?

​

If you’ve answered yes to these questions and feel this role could be right for you, we encourage you to learn more about this position. Please take a read through our recruitment pack Supporter Care Officer - Recruitment Pack included within this job advert. 

We are asking for a CV as the first step, but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

SUPPORTER DEVELOPMENT MANANGER

We are delighted to be working with St Margaret’s Hospice Care who support patients, families and carers across the majority of Somerset, providing specialist in-patient hospice care, an adviceline and community service.

St Margaret’s are now seeking an experienced and innovative Supporter Development Manager to lead the ‘Supporter Experience’ function, bringing fresh ideas and insight-driven strategies to enhance donor engagement. You will manage supporter journeys across all income streams, focus on retention and stewardship, recognise and thank donors appropriately, and ensure accurate data management, Gift Aid compliance, and adherence to fundraising policies.

Reporting to the Head of Fundraising, you will help drive the hospice’s five-year income generation strategy, maximising income through innovative, supporter-focused engagement. With one direct report and oversight of a further three team members, you will embed gold-standard stewardship across the directorate, use CRM insights to guide decisions, and support the growth of mid-level giving while ensuring consistently high-quality supporter experiences.

The successful candidate will demonstrate:

• Experience delivering high-quality supporter care and stewardship strategies that retain donors, reduce attrition, and increase giving opportunities.
• Highly developed organisational and project management skills, with the ability to plan, prioritise, and manage multiple tasks and projects simultaneously.
• Proven experience managing and delivering income-generating campaigns or appeals, including setting and managing budgets.
• Experience leading a high-performing team and supporting individuals to achieve their objectives.
• Demonstrable experience using CRM databases to analyse supporter data, with a strong understanding of accurate data capture, data governance, and using insight to enhance the supporter experience.

Open minded, you will be creative in approach, with effective leadership skills, and a strong empathetic and kind nature, particularly towards colleagues and bereaved supporters. With the ability to work well and build relationship with all stakeholders, both internal and externa you won’t be afraid to say no, or to think outside the box.

Experience of Beacon would be an advantage but is not essential.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Charisma is committed to inclusive and accessible recruitment processes. If you served in the armed forces (or are a military spouse/partner) please declare your status to be considered under the Armed Forces Covenant Fund Employer Recognition Scheme;  please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under this Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

If you require any reasonable adjustments, please contact our Operations Team.

This role is subject to a DBS check, which will be carried out by the employer.

Location: Taunton and Yeovil – flexible about location (minimum 1 day per fortnight in Yeovil)

Hours: Full time, hybrid (3 days in office) with some flexibility for the right candidate

Closing date: 28th February 

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

Job Title: Supporter Relations Executive

Contract: Permanent

Hours: 35 hours per week with occasional evenings and weekends

Salary: £28,000 - £30,000 FTE per annum depending on experience (includes London weighting)

Location: Coram Campus, Bloomsbury, London, hybrid working

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the role

Coram has been growing its investment in Individual Giving (IG) for several years, has a loyal and very generous supporter base and an ambition to see this grow and develop further by embracing new ideas.

We are now seeking a highly motivated individual to join the team to support the day-to-day operations managed by the Supporter Relations Manager to support them in engaging and inspiring existing supporters and recruiting new supporters to grow income - specifically in the areas of mid-value and legacies. At the same time, we are developing a major donor programme to engage those generous individuals capable of giving at higher levels, and the Supporter Relations executive’s role will also provide support both these elements of our fundraising.

This role would be an ideal opportunity for someone to develop their fundraising skills in high value individual giving and effective stewardship of donors. Areas of work will include supporting on appeals, bespoke proposals, e-newsletters, events and ensuring accurate records on supporters (using Raiser’s Edge database).

This is a hybrid working role with three days a week office based.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Time: 3rd March 2026

Interview Date: 9th/10th March 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Volunteering Development Manager - Estates

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Volunteering Development Manager - Estates

England North

£32,596 per annum (pro rata for part time)

Ref:129REC

30 hours per week – we are happy to talk flexible working

Base: Hybrid with the opportunity to work from a Walk Wheel Cycle Trust in the north of England

Contract: Fixed term contract ending 30 November 2027

ABOUT THE ROLE

Team: Volunteering

As the Volunteering Development Manager you will lead the coordination of volunteering across the Walk Wheel Cycle Trust Estate. This is an exciting opportunity to shape how volunteers, community groups, and colleagues work together to deliver safe, high‑quality, and meaningful activities that support our mission.

In this role, you will strengthen the systems, processes, and guidance that help volunteering flourish. You will develop clear and consistent standards—such as signage, volunteer materials, and data management—and play a key role in championing programmes like Love Your Network and Skilled Employee Volunteering.

You will work collaboratively with teams across the organisation to embed best practice in health and safety, safeguarding, and volunteer engagement. Your work will help build a confident, well‑supported volunteer community that plays a vital role in caring for and improving the National Cycle Network.

What You’ll Be Doing

•  Integrate volunteering into the core operations of the Estates teams, ensuring it becomes a natural and supported part of day‑to‑day work
• Work with Estate Maintenance Teams and Managers to plan, launch, and deliver a range of volunteering projects that support the care and improvement of the Estate.
• Develop and champion the Skilled Employee Volunteering programme, creating opportunities for employees to contribute their expertise in meaningful ways.
• Lead the creation and delivery of a clear and consistent volunteering signage plan to support safe, accessible, and well‑coordinated volunteer activity.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

•  Proven experience in delivering practical and hands‑on volunteer engagement.
• Good understanding of volunteer engagement and community involvement, with experience applying these in real situations.
• Confidence in using volunteer engagement systems to improve volunteer experiences, simplify processes, and support effective coordination of activities.
• Strong skills in Microsoft Office, data handling, and remote‑meeting platforms, with the ability to learn and adapt to new digital tools and systems.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 01 March 2026
• Interviews will be held via Microsoft Teams during the week of 16 March 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

Our Values

• We are always learning
• Championing equity
• Taking ownership
• Delivering Together

As our Direct Marketing Officer, you will help deliver direct marketing activity that connects supporters to our mission. You will develop marketing campaigns that motivate audiences through engagement that ultimately supports income for the association. Every appeal, every message, every interaction will play a part in supporting our MND community.

Working closely with colleagues across the Association and trusted external partners, you will create compelling communications that make a big impact!

Key Responsibilities

• Responsible for planning and delivering direct marketing campaigns to recruit, develop and build relationships with supporters through a variety of channels
• Source information in order to produce appeals, newsletters and other information for supporters as appropriate, liaising with colleagues, key stakeholders and external agencies as necessary
• Day-to-day management of relationships with key external agencies and suppliers, including direct marketing agencies (e.g. printers, fulfilment houses and telemarketing agencies)
• Tracking and monitoring income and expenditure for campaigns to ensure all commissioned activity is carried out on time, within budgets and to agreed standards
• Reporting of results, and analysis of key activities against KPI’s and targets as well as making recommendations for future activity
• Respond to queries regarding direct marketing campaigns in a timely and professional manner
• Stay informed of competitor activity and legal requirements of fundraising and direct marketing in order to constantly evolve creative techniques and deliver communications that meet appropriate UK regulations

About you

• Experience of delivering Direct Marketing campaigns online and offline (acquisition and development), preferably in the not-for-profit sector
• Strong knowledge of direct marketing principles and experience of working with direct marketing agencies
• Excellent communication and attention to detail with the ability to develop good working relationships with external agencies/suppliers and key stakeholders
• Ability to harness CRM databases for potential direct marketing
• Experience in producing, analysing and interpreting statistical data
• Ability to manage multiple projects to tight deadlines, problem-solving and the confidence to make decisions

Further information about MND Association and full job description is available in the attached Candidate Pack.

Hybrid Working and Flexibility: Requirement to attend the Northampton office 1 day per week. 

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Retention Fundraising Lead, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Retention Lead is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Job Title - Research Manager

Contract – 1-year fixed term contract

Work pattern - Full time or 0.8 FTE (for flexible working, including term time working)

Salary - £42,000 - £48,000 per annum (or pro rata)

Location - Flexible, with an expectation of working at Coram’s campus in London on average at least once a week.

We are looking for someone who is passionate about using their research and evaluation expertise, including involving children, young people and their families in research, to join our growing Impact and Evaluation team to help improve support for vulnerable children and young people, and ultimately make a positive difference in their lives.

About Coram and the team

Established as the Foundling Hospital in 1739, Coram is today a vibrant charity group of specialist organisations, supporting hundreds of thousands of children, young people and families every year from infancy to independence. We champion children’s rights and wellbeing, making lives better through legal support, advocacy, adoption and our range of therapeutic, educational and cultural programmes.

Coram’s vision for children is a society where every child has the best possible chance in life, regardless of their background or circumstances.

Building on our legacy as the first and longest continuing children’s charity, we have launched the Coram Institute for Children, the dedicated research and development organisation for children. The Institute will be instrumental in realising this vision by acting as a catalyst for change and collaboration, seeking evidence-based solutions to the challenges facing children in the 21st century in policy, law and practice.

This role will be based in Coram’s Impact and Evaluation team[1]which sits at the heart of Coram’s Institute for Children dedicated to improving the life chances of children.[2] This role will play an important part in building the Institute and the strategic direction of the team. The role offers exciting opportunities to work within the Coram’s Impact and Evaluation team to lead a portfolio of mixed methods research projects and evaluation studies. As well as build links across Coram as well as externally with research partners and universities to pursue research dedicated to improving the lives of children and young people.

As a team, are core research principles are to be child-centred, rigorous, grounded in experience, collaborative and impactful. We are dedicated to delivering child-centred research to ensure their voice is at the forefront of our work. We use co-design and participatory research methods to challenge power imbalances within research and work with marginalised groups.

About the role

The Research Manager will play an important role in working with the Head of Impact and Evaluation and across Coram to develop and expand work of the team within Coram’s Institute for Children.

Working within Coram’s growing Impact and Evaluation team (which currently includes eight permanent researchers) the Research Manager will lead the delivery of high quality, innovative qualitative and quantitative studies including externally commissioned research and evaluation to support the improvement of policy and practice for vulnerable children, young people and their families. This will include implementation and process evaluations with children/young people, parents/carers and professionals as well as quasi-experimental and experimental impact evaluations.

We welcome applications from mixed-methods, quantitative and qualitative researchers who have knowledge of a range of research methods and evaluation approaches. We are dedicated to delivering child-centred research to ensure their voice is at the forefront of our work. We use co-design and participatory research methods to challenge power imbalances within research and work with marginalized groups.

The Research Manager will work with colleagues across Coram and with external partners in local authorities, central government, businesses and other third sector organisations. They will have the opportunity to shape the work of the Institute by designing new research funding bids, responding to tender opportunities and developing our academic partnerships.

The role also comes with a range of personal and professional benefits including dedicated time for continuous professional development, 25 plus days of annual leave, regular team reflective practice sessions and flexible working arrangements.

This is a great opportunity for an experienced research manager who has a passion for innovative, participatory research to take the initiative to design and deliver high-quality evidence which improves policy and practice for children, young people and their families.

Coram is an equal opportunities employer and we are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority groups, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented in research roles. If applicants feel comfortable, we would encourage them to draw on lived experience in their personal statement as part of their application.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 15/03/2026 @ 09.00AM

Interview dates: W/C 23/03/2026

We will also make any reasonable adjustments at the interview stage for applicants invited to interview to support inclusivity.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.