Supporter development manager jobs

Title: Head of Operations

Responsible to: CEO

Hours: 35 hours per week

Salary: £45,000 - £48,000 FT (depending on experience and qualifications)

Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: Enhanced DBS check will be required

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations.

The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.

In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.

This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS’s core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year.
• Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures.
• Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners.
• Oversee training and development needs and budgets.
• Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings.
• Create a positive working environment in which equity and diversity are promoted and staff can do their best.

Project management

• Project-manage the further development of new advice and active ageing services in Haringey borough.
• Take the lead on promotion and marketing of BIAS’s services, including by representing the charity to partner organisations and at external events.
• Contribute to the organisation and running of regular community and fundraising events.
• Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management.
• Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs.

Quality and service delivery

• Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS’s AQS accreditation.
• Oversee running of BIAS’s volunteer project in line with the Investing in Volunteers quality accreditation standards.
• Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches.
• Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed.
• Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS’s social media strategy.
• Administer BIAS’s IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting.

Operational leadership

• Advise the CEO on all staffing and service-delivery issues.
• Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports.
• Carry out regular reviews of BIAS’s annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction.
• Research and secure funding from grant-making organisations, ensuring BIAS’s future financial sustainability.
• Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation.

These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

Help shape the future of an ambitious local charity

MRS Independent Living supports older people, disabled people and people experiencing mental health challenges to live independently, stay active and remain connected to their communities. We combine practical in-home support with innovative community-led projects that tackle inequalities and improve wellbeing.

We're looking for a Deputy Director who is excited by the opportunity to help lead this established local charity into its next chapter. 

This is a role for someone who enjoys thinking strategically while also rolling up their sleeves to make things happen. You'll work alongside the Director to shape our future, develop new services, build partnerships and secure funding. You'll also be happy stepping into day-to-day operations when needed to support the team, maintain continuity and ensure our services are high quality and running smoothly.

Whether your background is primarily in fundraising and you're looking to broaden your operational leadership experience, or you've led services and want to develop your fundraising and strategic skills, this role offers an excellent opportunity to build a well-rounded senior leadership career.

About the role

As Deputy Director you'll provide leadership across our community projects, helping us develop and deliver sustainable, high-quality services that make a real difference to our community.

You'll:

• Work with the Director and Board to shape organisational strategy and future development.

• Lead fundraising from trusts, foundations, corporate partners and other income sources.

• Oversee our community projects, ensuring they deliver expected outcomes.

• Support, coach and develop project staff and volunteers.

• Build strong partnerships across the voluntary, health and public sectors.

• Lead monitoring, evaluation and reporting to demonstrate our impact.

• Deputise for the Director when required.

• Take a practical, hands-on approach - providing operational support wherever it's needed. 

We're looking for someone who has:

• Experience in fundraising, service management or both, ideally within the charity and voluntary sector.

• Ideas to develop and grow our community work, and the confidence and project management skills to operationalise them. 

• Strong leadership skills and the ability to motivate and support others.

• Excellent relationship and partnership-building skills.

• A collaborative, adaptable approach with the confidence to switch between strategic thinking and practical delivery.

• A commitment to co-production, equity and user-led approaches.

Why join us?

This is a rare opportunity to help shape the future of a respected local charity while developing your own senior leadership experience.

You'll join a small, supportive team where your ideas will influence organisational strategy, new services and long-term sustainability. No two days are the same, and you'll have the opportunity to work across fundraising, operations, partnerships, governance and organisational development—making this an ideal stepping stone towards a Director or CEO role.

If you're looking for a leadership role where you can make a tangible difference to people's lives while broadening your skills and experience, we'd love to hear from you.

Our staff benefits include: 

• Flexible and hybrid working

• Generous holiday allowance of 28 days (pro rata) per year plus bank holidays, rising to 29 days after one years’ service

• Enhanced sick leave and pay

• Enhanced family leave and pay

• Ongoing opportunities for learning and professional development

• Employer pension contributions of 4%

• Life assurance cover equivalent to one year’s annual salary for members of our workplace pension scheme

KEY INFORMATION

Location: Bristol, Newcastle, Nottingham, Manchester or London

Hours: 37.5 hours

Start date: October 2026

Duration: 12 month fixed term maternity cover

Salary: £42,000 - £47,000, plus £2,730 London weighting if based in London

Application deadline:Monday 31st August 5pm. Applications will be marked on an ongoing basis with rolling interviews, so we reserve the right to close the role before this date if the right candidate is found. 

ROLE SUMMARY

We’re looking for a Senior Programme Manager (12-month fixed term maternity cover) to lead our programmes of support for Associates pursuing careers in STEM, including Energy & Net Zero, Motorsports, Tech, and Engineering. This is an exciting opportunity to lead a multilayered team and work closely with strategically important employer partners and funders, ensuring that all engagement is delivered to a high standard.

CORE RESPONSIBILITIES

As STEM Senior Programme Manager, you will lead on upReach’s STEM programmes of support, managing significant partner relationships and supporting a team to effectively manage partner relationships, achieve programme OKRs, and complete their day-to-day tasks. You will also play a key role in the Programme Management group, leading on a cross-functional area of responsibility with a strategic impact across the entire Programmes team.

1) PROGRAMME DESIGN AND DELIVERY

• Make strategic decisions concerning the design and delivery of STEM programmes, working closely with internal and external stakeholders to ensure quality and effectiveness. 

• Monitor and evaluate the impact of STEM programmes, with overarching responsibility for meeting internal engagement and application success OKRs, which you will utilise throughout the year to set priority areas for your team.

• Contribute to weekly Programme Manager meetings, sharing your insight and experience to generate ideas and practical solutions that support the overall improvement of upReach’s programme design and delivery. 

• Lead on parts of the weekly Programmes Meeting with the wider Programmes team, to ensure weekly focus areas and key team messages are communicated clearly to all team members. 

2) TEAM MANAGEMENT

• Manage a team consisting of a Programme Manager and Programme Leaders in a variety of locations, both virtually and in person, providing ongoing personal and professional development support through weekly 1-to-1 calls or meetings, written feedback on documents, and day-to-day guidance via Slack. 

• Support your team to provide high quality personalised support to their Associates, using centralised Programmes guidance and helping them to document all interactions with Associates and application progress.

• Use relevant impact dashboards and data to set priorities, support with managing competing workload demands and time management, to ensure that OKRs and stakeholder KPIs are achieved.

• Manage performance and development, including setting SMART goals and using appropriate tools and resources to support success. Provide regular, constructive feedback through weekly 1:1s, mid-point check ins, and end-of-year appraisals.

3) PARTNERSHIPS & EVENTS

• Maintain strong relationships with significant external partners, including managing the provision of appropriate volunteering opportunities and acting as a representative of upReach at external partner-led events.

• Lead on external reporting to partners, including managing bespoke quarterly/annual data & reporting requirements on aims and objectives, and having oversight of accurate data and survey response collection. Quarterly reporting will include leading regular internal stakeholder meetings, and gathering input from teams across upReach. 

• Oversee budgets for major funder-led programmes, including managing events costs and ensuring forecasts are met. 

• Have oversight of all STEM partners, supporting your team to manage day-to-day partnership responsibilities and ensuring that relationships are managed effectively to achieve programme objectives. 

• Support with running events and application processes smoothly, both in your team and within the wider team where necessary. 

• Collaborate with the partnerships team to make strategic decisions regarding how to grow upReach's existing and new partnerships within STEM, including playing a key role in renewal conversations and helping to shape the strategy and direction of STEM partnerships.

4) ASSOCIATE SUPPORT AND ENGAGEMENT

• Support a small group of your own Associates, engaging them with the upReach programme in line with OKRs.

• Act as a role model for the broader Programmes team, ensuring Associate facing tasks are completed to a high quality.

• Proactively use data dashboards to monitor Associate engagement across STEM programmes, identifying any areas of concern throughout the year and setting focus areas/action steps for your team to address these.

EXPERIENCE

To be successful, it is anticipated that you would have prior experience in the delivery of programmes and projects.

Essential experience:

• Experience in programme delivery from end to end, from design to reporting and evaluation.

• Experience working directly with key stakeholders to manage and grow a relationship and/or partnership.

• Line management or team leadership experience.

• Strong data skills, including Google Sheets/Excel experience. 

• Experience working in a fast-paced environment and working independently to find solutions to problems.

• Ability to engage and flex communication style confidently with a variety of stakeholders, such as beneficiaries, upReach partners and all levels of employees across the organisation.

• Strong collaboration skills when working in both small and large teams of varied team members.

• Self-motivation and an ability to work in a small team as well as independently, with a creative and a proactive attitude.

• Excellent influencing, facilitation and communication skills (both oral and written) and comfortable preparing and presenting reports and proposals to senior management and external stakeholders.

• University degree in any discipline, or equivalent experience.

Desirable experience:

• Knowledge of the types of roles available in the STEM space.

• Familiarity with G Suite and Zoom video conferencing software.

• Project management or programme management qualification.

SKILLS/COMPETENCIES

• Motivation 

• Leadership 

• Continuous improvement

• Planning and organising 

• Problem solving and decision making 

• Innovative

• Management 

• Commitment to social mobility

• Communication

TEAM CULTURE & BENEFITS: 

By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture. 

We offer: 

• Flexible and hybrid working

• Statutory Holiday Entitlement of 25 days, plus bank holidays. This increases to 27 days 2.5 years and then to 30 days after 5 years of working with us.

• Birthday leave and volunteering leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increases to 5% after 5 years of working with us. 

• Cycle-to-work and tech buying schemes.

• Monthly socials

• Dedication to Staff Wellbeing through our Employee Assistance Programme, Mental Health First Aid Training and annual wellbeing days

• Summer Hours (early Friday finishes from June to Aug)

• Personal Development Budget, activated after 6 months in the role

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

  • Socio-economic Background Network

  • (Im)Migrants Network 

READY TO APPLY?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

Applications close on: 31st August 2026, 5pm

Applications will be marked on an ongoing basis with rolling interviews, so we reserve the right to close the role before this date if the right candidate is found. Early applications are therefore encouraged.

EQUAL OPPORTUNITIES

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  particularly encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

Senior Academic Representation Coordinator

Are you passionate about empowering others to be heard and drive meaningful change?

Do you want to help student leaders navigate the higher education landscape and shape their academic experiences?

Then we’d love you to join us as our Academic Representation Senior Coordinator! You’ll be responsible for leading operational delivery of academic representation systems across departments and faculties, creating an empowering and supportive environment to ensure students have an active voice in shaping their academic experiences. In this role you’ll coach senior student leaders, manage high impact volunteers, and build collaborative voice mechanisms in partnership with university stakeholders.

The Role

Role: Academic Representation Senior Coordinator
Hours: 35-hours per week (to be worked flexibly)
Salary: Grade C £31,357.00 to £35,550.18 per annum
Contract: Permanent
Location: Exeter/Hybrid

Who are we?

The Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have nearly 300 student groups and all of our work is led by, and in the best interest of, our members.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring?

• You’ll be able to create and embed inclusive volunteer practices and support systems that empower a diverse range of student leaders to be impactful.
• You’ll know how to navigate complex university policies or higher education topics, translating them into practical insights that empower student leaders to lobby for change.
• You’ll be skilled in managing operational processes, project timelines, and resources to ensure academic representation systems run effectively.

To view the role profile and to find out more about working with us and how we help our students LOVE Exeter, please visit our website.

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.

How to Apply

NOTE: To apply for this position, you will need to submit your application via our recruitment portal located on our website. 

Application Timeline:

• Closing Date: 10am on Wednesday 26 August, 2026
• Shortlisting: Thursday 27 August, 2026
• Interviews: Wednesday 2 September, 2026

You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role:

• Please outline your experience of supporting and managing diverse volunteers to deliver positive impact.
• Please tell us about your approach to empowering others to understand, navigate and challenge complex policies or decision-making.
• What is your understanding of our values, and how would you use them to support student representatives in the Guild?

Please note:

• We will contact you to let you know the outcome of your application. This can sometimes take a few days.
• You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa.
• Unfortunately, if we receive your application after the closing date, we will not be able to consider it.

Meet your new Manager, Tom Clemo Academic Representation Manager

If you’d like an informal chat with me to find out more about the role, the team and what we’re looking for in the Academic Representation Senior Coordinator role, you can get in touch using the details located on our website.

Welfare Officer – East Region

Racing Welfare is a national charity supporting British horseracing’s current and retired workforce.  We are looking to recruit a Welfare Officer to join our amazing Welfare team in the South.

It’s an exciting time to be joining the organisation; our charity has never been more needed by the industry.  

You will be offered a competitive salary, employer pension scheme, generous annual leave entitlement, flexible working patterns to ensure a healthy work-life balance, income protection insurance, life assurance, tickets to almost all race meetings at Jockey Club racecourses, twice-yearly two-day staff training and team building events along with a range of other employee wellbeing initiatives. 

As a charity, wellbeing is at the forefront of all we do. We aim to be a leading employer in the industry and make sure everyone at Racing Welfare has the opportunity to thrive.

You will need to be highly motivated and flexible with excellent listening and interpersonal skills, an understanding of professional boundaries and a commitment to continuous professional development. Experience of working with and supporting people, alongside an understanding of confidentiality and data protection is desirable, although training will be provided.  Knowledge and experience of the thoroughbred horseracing and breeding industries is desirable.

We are a close-knit and supportive team, and we need a strong team player who can get involved and promote the ethos of the charity, offer impartial information, advice, guidance and support to all those connected to the industry.

The successful candidate will be expected to work from our Newmarket office, with travel across the region will be required, for which you will need to use your own car.  A mileage allowance will be paid. This is a full-time post. 

Please note, as this post will involve direct contact with young people and vulnerable adults alongside some work of a sensitive nature it will be subject to a satisfactory, enhanced DBS disclosure.  We also make checks on staff working with vulnerable adults and young people against the DBS barred lists.

We welcome enquiries from everyone and value diversity in our workforce. Closing date is the 4th of September 2026.

Salary £29,000 D.O.E

Racing Welfare is committed to safeguarding and will always recruit all personnel in line with government guidelines, relevant legislation, and the Charity Commission's best practice guidance.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional clauses
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020)

Racing Welfare’s Safeguarding Statement of Intent can be found on our website. 

Racing Welfare is an equal opportunities employer.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Young Women & Girls Senior Advocate – NEST service

Salary: £33,000 - £35,000

Location: Based across Advance’s London Women’s Centres – Hammersmith, Finsbury Park and Stratford with travel across London for community appointments.

Hours: 35 Hours per week, with some working from home

Contract: Fixed term until March 2027 (possibility to extend)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women and girls in their local community. We achieve this by being available to meet and support women and girls in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

The NEST service provides trauma informed, community-based support to young women and girls aged 14-25 at risk of entering or becoming entrenched in the Criminal Justice System. The role of the NEST Advocate is to provide dedicated one-to-one support to young women and girls, building trusted relationships and coordinating practical support to build their confidence and help stabilise their lives across areas including education, housing, health, employment and interaction with justice services.

As a YWG Senior Advocate you will be responsible for managing a small caseload of young women and girls, while also supervising two YWG Advocates, providing formal and informal supervision and support. This will include oversight of safeguarding for the girls and young women they work with and supporting the quality control of the service, including regular dip-checks and data input.

About You:

To be successful as the YWG Senior Advocate you will need the below experience and skills:

• A strong understanding of the challenges facing young women and girls, including the impacts of gang involvement, exploitation, mental health, domestic abuse and contact with the criminal justice system, and of the practical and emotional support needs specific to this group, including education, confidence and relationship-building.
• Knowledge of trauma informed gendered approaches in supporting young women facing multiple forms of disadvantage.
• Current knowledge of legislation, guidance and regulations relating to safeguarding, child protection and Child Sexual Abuse and Exploitation (CSE).
• Experience of using motivational interviewing and coaching techniques with young women and girls, using a woman-centred approach to build trust and rapport.
• Experience of risk management, needs assessment, safety and support planning, particularly with young women and girls with complex/multiple needs.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

• Closing Date for Applications: 30th August 2026
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

 Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

The Finance & Operations Officer provides high-quality finance, operational and organisational support to ensure the effective day-to-day running of Woman's Trust. Working across both Finance and Operations, the postholder will maintain accurate financial records, coordinate operational systems and provide administrative support that enables colleagues to deliver high-quality services to women affected by domestic abuse.

Hours: Part-time, 28 hours per week (0.8 FTE).

Location: Woman’s Trust premises including co-location with statutory partners and community partnership  locations.Woman’s Trust operates a hybrid working model with a minimum of 50% to be on-site.

In return, we can offer:

• 25 days' holiday + 3 days at Christmas + Public holidays
• Hybrid & flexible working - office based with minimum of 50% of working hours in Woman’s Trust London office, we also support mutually agreed flexible working arrangements
• Cycle to work scheme
• Employee Assistance Program (EAP)
• Mandatory job-related training
• Individual staff professional development budget
• A caring, committed and highly collaborative environment
• Several social events/lunches per year
• Friendly, all women team

To find out more and apply with your CV, please visit our website via the apply button.  

Please note, CVs and cover letters should be sent in Word format.

Closing date: 14th August 2026.

Interviews will be held on a rolling basis.

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

Objectives of Service

The overall purpose of Barnardo's Early Help Autism Team is to support children with Autism (or in the process of an autism assessment being undertaken) and their parent/carer.

The service aims to enable families and young people with autism to better understand the diagnosis and develop strategies to manage behaviour.  All services are developed in partnership with parent, carer and the children themselves.

The post holder will work under supervision to provide short-term home-based autism programmes to children with an autism diagnosis or undergoing an assessment for autism, their parents/carers/siblings, in order to enhance carer's skills and abilities and thus improve family functioning.

Specific Responsibilities of this Project Worker role:

1. In-depth knowledge, understanding and skills in working with children and young people with Autism
2. Have an awareness of; or delivered PECS or Makaton to families on a one to one basis, with guidance from school
3. Experience working with parents either facilitating a group programme or one to one and provided strategies and resources to support their understanding of autism
4. Experience of working with children with autism one to one in a specialist setting; such as the classroom or in a specialist role to deliver an intervention package
5. Willing to a deliver the Cygnet autism parenting programme on a one to one basis in the family home and via a group programme with parents
6. Willing to undertake training in specialist areas when requested

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We appreciate our colleagues' dedication and their commitment to delivering excellence in the vital work we do, driven by their passion and commitment to Barnardo'svalues. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

We are committed to a rounded colleague experience with an approach to both pay and rewards that are fair, attractive, and progressive. This is in support of our strategic ambition to ensure Barnardo's is a place everyone can belong, grow and thrive.

The salary range advertised is in line with our pay principles, for consistency and fairness while recognising the skills and experience applicants bring to the role. Appointing salaries can be discussed further at appointment stage; we do seek to appoint within this range always exercising responsible stewardship.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Our basis and values

Who we are

Chefs in Schools is an ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

This role comes at a pivotal time for Chefs in School and will be key to supporting our vision and ambitions for the next four year strategic period. 

You will have significant experience in monitoring and evaluating programmes in a charity, non-profit, or social enterprise setting. As this is a standalone role with no direct reports, we are looking for a unique professional who is highly strategic but equally happy to roll up their sleeves and be hands-on. You will lead on high-level impact strategy, and you will also be the person designing surveys, managing databases, and directly analyzing the data.

To thrive in this role, you should be:

• An Analytical Thinker & Practical Doer: You can confidently clean, manage, and analyze quantitative and qualitative data yourself, translating complex numbers into highly visual, easy-to-digest reports for our team and funders.

• An Empathetic & Pragmatic Collaborator: You understand that school kitchens and delivery teams are incredibly busy. You excel at designing evaluation tools that are low-burden for our partners but high-yield for our learning.

• Curious & Improvement-Driven: You don't just collect data to check a box for funders; you are passionate about building a "learning culture" where findings are actively used to iterate and improve our programmes.

As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.

Key responsibilities:

• Leading on developing and implementing Chefs in Schools’ evaluation and learning strategy, in line with our Theory of Change.

• Owning and overseeing the impact dashboard

• Ownership for embedding a learning culture, ensuring that timely and actionable insights are generated and fed back into design and delivery to support continuous improvement.

• Using internal data and external research to identify what works, ensuring these insights are shared internally and across the sector in line with our strategic objectives.

• Support delivery teams to collect quantitative and qualitative data using the evaluation toolkit. Ensuring data collection is proportionate and meaningful with high completion rates.

• Support delivery teams to understand how impact data can help to improve and develop programme effectiveness, whilst maintaining quality.

• Lead on the dissemination of findings across the organisation, including presenting at internal meetings and events

• Translating data into clear, evidence-based recommendations to guide decision-making 

• Work across the organisation to ensure our impact is effectively communicated with external audiences.

• Identify future research, evaluation and learning priorities that could strengthen Chefs in Schools’ programmes and contribute to wider sector understanding of effective approaches to improving school food.

• Work with external academics and researchers to commission external evaluations to develop our evidence base and contribute to national and international studies .

Essential Skills and Experience

• MEL Experience: Proven experience in a monitoring, evaluation, and learning (MEL) or impact measurement role within a charity, non-profit, or social enterprise setting.

• Evaluation Design: Confidence designing and implementing practical evaluation frameworks, data collection tools, logic models, or Theories of Change.

• Hands-on Data Skills: Strong analytical skills with the ability to independently collect, clean, and analyze both qualitative and quantitative data. You must be highly proficient in Excel/Google Sheets and comfortable managing data platforms.

• Translation of Evidence: A track record of critically appraising evidence and translating findings into actionable, practical recommendations for delivery teams.

• Communication & Reporting: Ability to produce high-quality, highly visual, and engaging reports and presentations tailored to different audiences (e.g., trustees, funders, operational staff).

• Relationship Building: Strong communication and stakeholder engagement skills, with the ability to influence and support busy operational teams to value and embed data collection.

Desirable Skills and Experience

• Sector Knowledge: Knowledge of food systems, school environments, or children and young people’s health and wellbeing.

• External Evaluations: Experience commissioning, managing, or collaborating with external academics and research partners to evaluate programmes.

• Tech & Systems: Familiarity with specific data visualization tools (e.g., PowerBI, Tableau) or CRM databases (ours is Beacon) to streamline data capture and reporting.

Benefits

You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.

We offer 33 days (pro-rata for part time positions) of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the AIG Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to the role. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview and complete a task at our office in Brixton, London.

Expected duration of this application process: 4 weeks

1st Round interview will take place the w/c 7th September

We have a maternity cover opportunity available in the team at MASH. As an Outreach & Engagement Worker you will provide gender and trauma-informed support to women who are rough sleeping, begging and/or sex working in Manchester.

We believe in choice and empowerment, focusing on the material impact and reality of women’s lives, and how we can work with women to create the change that works for them. We hold a strong belief in women’s assets, talents, skills and abilities. Through our services we partner with women as they access and navigate services to aid recovery and realise their goals.

MASH is the only organisation in Greater Manchester which exists specifically to support women who sex work. Through our range of services we build trusted relationships with women to keep them safer, healthier and more equipped to take control of their lives.

Purpose of the role

To work with other members of the MASH team to achieve the following outcomes:

• To improve women’s health
• To improve women’s wellbeing
• To increase women’s safety
• To enable women to identify and achieve their goals
• Women who sex work are heard, understood and experience less stigma
• Other agencies and policymakers understand the needs of women who sex work and are more effective at supporting them

Using a gender and trauma-informed approach, the Outreach & Engagement Worker will deliver 2-4 daytime outreach sessions per week in Manchester alongside partners, colleagues and volunteers. They will also attend the Street Engagement Hub weekly to provide specialist support to women attending this multi-agency hub. They will provide brief interventions and casework support to women supporting their needs holistically.

For over 140 years, the Forces Employment Charity has proudly supported Service Leavers, Veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities, regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.

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Brief role description

The young people programme supports young people from Forces families aged 16 to 24, particularly those who are disadvantaged, affected by mobility, at risk of becoming NEET or who have Special Educational Needs (SEN). The programme aims to broaden horizons, raise aspirations and build skills and confidence. It connects young people with meaningful employment opportunities through a combination of one-to-one mentoring and employment support, group workshops, employer events, digital training, work experience and apprenticeships. 

As part of a small team, the Education and Skills Liaison will lead on engaging, developing and managing relationships with schools, youth and community groups, military charities, the MOD Education Team, the SCiP Alliance, Families Federations, HIVE and other key stakeholders to advocate for children and young people from Forces families. 

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Who we're looking for

We are looking for someone with a background in education and/or experience supporting young people to overcome challenges. You will have experience in a customer-focused environment and a track record of delivering to SLAs. You will also be a strong collaborator and team player, with demonstrable influencing skills and coaching or mentoring experience. 

You will be a self-starter with confidence to use your own initiative and a passion for supporting the Armed Forces community. You will have an understanding of the challenges faced by forces families in finding appropriate and sustainable employment. In addition, you will have strong operational and administrative skills, knowledge of GDPR and experience using CRMs. 

The ideal candidate will have lived experience of the Armed Forces lifestyle, a background in secondary or further education and a NVQ Level 6 in Advice, Information and Guidance. 

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This position is remote; however, candidates must be based in Hampshire to support local engagement activities and demonstrate knowledge of regional authorities and organisations. 

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This is a fixed-term position for 12 months. The contract end date will be confirmed at the offer stage. 

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more about the role? Have a look at the Job Description. 

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What's in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by Wednesday, 19 August 2026.

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Do you have questions about the role? Get in touch with the People Team at the Forces Employment Charity. 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. 

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#LI-DNI

The Friendly Trust is a Wales-based registered charity providing specialist information, advice, and financial administration for disabled people and other vulnerable adults, and for families planning for the future of someone who may lack capacity. Our work is centred on the individual. We aim to protect people's rights, promote independence and ensure that financial arrangements support people to live the lives they choose.

Purpose of the Role

Trust Officers play a key role in delivering The Friendly Trust's services. 

The postholder will manage an allocated caseload, providing practical support, advice and financial administration to Service Users and their families. 

The role combines person-centred casework with welfare benefits, financial management, advocacy and multi-agency working. Trust Officers develop professional relationships with Service Users and use their knowledge, judgement and problem-solving skills to ensure that people's financial affairs are managed appropriately while promoting choice, independence and individual rights. 

Where a person may lack capacity to make a particular financial decision, the Trust Officer will ensure that their work reflects the principles and requirements of the Mental Capacity Act 2005 and any other relevant legal authority under which The Friendly Trust is acting. 

Key Responsibilities

Service User Support and Casework 

• Manage an allocated caseload of Service Users, taking responsibility for progressing work and responding appropriately to changing circumstances. 

• Build and maintain positive, professional relationships with Service Users, recognising their individual wishes, communication needs, abilities and circumstances. 

• Provide clear and accessible information, advice and practical support to Service Users, carers and family members on matters including welfare benefits, financial management, trusts and related issues. 

• Support Service Users to understand and participate in decisions about their finances wherever possible. 

• Promote choice, independence and control while ensuring that appropriate safeguards are maintained. 

• Meet with and visit Service Users and their families as required, including home visits and meetings with other professionals. 

• Identify concerns affecting a Service User's financial or wider wellbeing and take appropriate action, including raising safeguarding concerns where necessary. 

Welfare Benefits 

• Support Service Users to identify and access welfare benefits to which they may be entitled. 

• Assist with benefit claims, reviews and related correspondence. 

• Liaise with the Department for Work and Pensions, local authorities and other relevant organisations. 

• Identify apparent errors, underpayments or adverse benefit decisions and take appropriate action to resolve or challenge them. 

• Maintain and develop an appropriate working knowledge of the welfare benefits system relevant to the Trust's Service Users. 

Financial Administration and Appointeeship 

• Manage Service Users' day-to-day financial affairs where The Friendly Trust has been authorised to do so. 

• Act on behalf of The Friendly Trust in carrying out its responsibilities as a DWP Corporate Appointee where applicable. 

• Ensure that benefits and other income received on behalf of Service Users are used appropriately and in their interests. 

• Work with Service Users to create, implement and regularly review individual money plans and budgets. 

• Monitor income, expenditure, account balances and financial commitments. 

• Arrange payments and other financial transactions in accordance with organisational procedures and the authority under which The Friendly Trust is acting. 

• Identify and respond appropriately to changes in a Service User's financial circumstances. 

• Take reasonable steps to protect Service Users from financial abuse, exploitation and avoidable financial loss. 

• Ensure that financial decisions are properly authorised, recorded and capable of being accounted for. 

Mental Capacity and Decision-Making 

• Apply the principles of the Mental Capacity Act 2005 in relevant aspects of their work. 

• Recognise that capacity is decision-specific and should not be assumed solely because of a person's disability, diagnosis or circumstances. 

• Support Service Users to make their own decisions wherever they are able to do so. 

• Where a person lacks capacity for a particular financial decision, ensure that actions are taken in accordance with the appropriate legal authority and best-interests requirements. 

• Maintain clear records of significant decisions and the reasons for them. 

• Seek guidance from managers where a decision raises significant legal, financial, safeguarding or ethical concerns. 

Record Keeping and Compliance 

• Maintain accurate, clear, up-to-date and timely case records. 

• Use The Friendly Trust's case management and financial recording systems, including CasparGov, to record actions, decisions, financial information and outcomes. 

• Ensure that records meet organisational, legal, regulatory and UK GDPR requirements. 

• Handle personal and financial information securely and maintain appropriate confidentiality. 

• Work in accordance with relevant legislation, guidance, policies and procedures, including the Mental Capacity Act 2005, safeguarding requirements and, where applicable, Court of Protection guidance. 

Communication and Partnership Working 

• Communicate clearly, sensitively and professionally with Service Users, families, carers and professionals. 

• Adapt communication to reflect an individual's needs and level of understanding. 

• Prepare professional correspondence, including letters, emails, case records and reports. 

• Liaise effectively with organisations including the DWP, local authorities, health and social care professionals, housing providers, banks and other financial organisations. 

• Attend meetings concerning Service Users where appropriate and contribute relevant financial information and professional observations. 

• Advocate appropriately for Service Users where financial, benefit or related matters require resolution. 

Team Working 

• Work collaboratively with Trust Officers, administrative staff, managers and other colleagues. 

• Participate in the office duty rota, responding to telephone and face-to-face enquiries during designated duty sessions. 

• Provide reasonable cover for colleagues during periods of absence. 

• Share relevant knowledge and contribute positively to team discussions and problem-solving. 

• Participate in regular supervision, team meetings and organisational activities. 

Organisational Contribution and Development 

• Represent The Friendly Trust professionally when dealing with Service Users, families, external organisations and members of the public. 

• Participate in training and continuing professional development relevant to the role. 

• Maintain and develop knowledge relevant to their work, including welfare benefits, mental capacity, safeguarding and financial administration. 

• Contribute to the development and improvement of organisational policies, procedures and services. 

• Support The Friendly Trust's commitment to equality, diversity, inclusion, safeguarding and environmental sustainability. 

• Undertake other duties reasonably required by the Team Manager which are consistent with the nature and level of responsibility of the role.

Hybrid working

Following successful completion of probation, Trust Officers are able to work on a flexible hybrid basis, subject to the requirements of the service. 

Trust Officers are normally required to attend the Cardiff office for 2 x  two-hour duty sessions each week. 

Outside these duty sessions, staff have considerable flexibility regarding where they work, subject to Service User visits, meetings, training, team requirements and other operational needs. 

Person Specification

The Friendly Trust recognises that this is a specialist role and that candidates may bring relevant skills and experience from a variety of backgrounds. 

We do not expect every successful applicant to have detailed experience of every aspect of the role before joining us. Training, supervision and opportunities to develop specialist knowledge will be provided. 

Candidates should therefore consider how their transferable experience, knowledge, skills and values relate to the criteria below. 

Essential

Experience 

• Relevant experience of working with or supporting people in social care, welfare benefits, advocacy, housing, financial inclusion, community services or another related setting. 

• Experience of working with disabled people, vulnerable adults, carers or people requiring additional support. 

• Experience of managing competing tasks, responsibilities or a caseload/workload with an appropriate degree of independence. 

• Experience of maintaining accurate records and handling confidential information. 

Skills and abilities 

• Excellent interpersonal skills and the ability to establish positive professional relationships with people from a wide range of backgrounds. 

• Ability to communicate clearly and sensitively, both verbally and in writing. 

• Ability to explain potentially complex information in an accessible way. 

• Strong organisational and time-management skills. 

• Ability to prioritise work and respond appropriately when circumstances change. 

• Confidence working with figures and financial information, including budgets, income and expenditure. 

• Good problem-solving skills and the ability to exercise sound judgement. 

• Ability to work independently while recognising when advice, guidance or management involvement is required. 

• Ability to work collaboratively as part of a team and with external professionals. 

• Competent IT skills, including the ability to use Microsoft Office and learn case management and financial recording systems. 

• Level 2 qualification, or equivalent competence, in literacy and numeracy. 

Values and approach 

• A commitment to treating Service Users with dignity and respect. 

• An understanding of the importance of promoting choice, independence and individual rights. 

• An empathetic and non-judgemental approach. 

• Ability to maintain appropriate professional boundaries. 

• Commitment to equality, diversity and inclusion. 

• Understanding of the importance of confidentiality, safeguarding and accurate record keeping. 

Other requirements 

• Full driving licence and access to a car for work purposes. 

• Ability and willingness to undertake Service User visits and attend meetings as required. 

• Ability to attend the Cardiff office as required, including participation in the office duty rota. 

Desirable 

The following would be advantageous but are not required in every successful candidate: 

• Knowledge or practical experience of the welfare benefits system. 

• Knowledge of the Mental Capacity Act 2005 and its practical application. 

• Experience of financial administration, budgeting or managing money on behalf of another person. 

• Experience of DWP appointeeship. 

• Experience of advocacy or rights-based work. 

• Knowledge or experience of Court of Protection Deputyship, Lasting Powers of Attorney or other arrangements for managing another person's financial affairs. 

• Experience of working with people with learning disabilities, mental health needs, cognitive impairment or communication difficulties. 

• Experience of working with families and carers. 

• Experience of multi-agency working across health, social care, housing, benefits or other public services. 

• Experience of safeguarding adults. 

• Knowledge of CasparGov or comparable case management/financial administration software. 

• A relevant qualification in social work, health, social care, welfare rights, advocacy, finance or another related discipline. 

What We Offer

· A supportive, values‑driven working environment.

· Annual leave entitlement of 29 days plus bank holidays

· 6% employer contribution, with a minimum 2% employee contribution

· Opportunities for training and professional development.

· Flexible and hybrid working options (subject to service needs and probation).

· Employee wellbeing support.

Appointment and pre‑employment checks

• All offers of employment are subject to the receipt of satisfactory references. Two references will be requested, one of which should be from a current or most recent employer.
• You will need to demonstrate that you have a right to work in the UK.
• The successful candidate will be subject to an Enhanced Disclosure and Barring Service (DBS) check, due to the nature of the role and contact with vulnerable adults.
• Having a criminal record will not automatically prevent appointment. Any disclosures will be considered fairly, confidentially, and proportionately, in line with the Rehabilitation of Offenders Act 1974 and the DBS Code of Practice.

PURPOSE OF POSITION

This role will be responsible for developing and reviewing organisational standards of support in line with contractual and regulatory standards, leading on quality assurance, performance monitoring, and continuous improvement as well as supporting compliance and regulatory requirements.

To lead on the development of new models of support practice which are person centred and trauma informed, working closely with operational managers, frontline teams, and the Head of Compliance, the post-holder will ensure that services delivered to vulnerable adults are safe, effective, person-centred, compliant, and consistently achieving positive outcomes.

The role will provide strategic oversight of quality and performance data, lead on the interpretation and analysis of operational and compliance information, identify emerging risks and trends, and support leaders to implement improvements. The post-holder will also drive organisational learning, promote consistency in practice across services, and lead the development of a robust framework to capture and embed the resident voice in service delivery and improvement. Enabling residents to have a significant contribution in shaping services and contributing to an inclusive and safe community. In addition, this will support contributing to achieving the social housing consumer standard around transparency, influence and accountability.

RESPONSIBILITIES & ACCOUNTABILITIES

Quality Assurance and Performance Oversight

• Lead the quality assurance function across support services

• Review and analyse and interpret quarterly performance, identifying risks, trends, gaps, and areas of concern, as well as providing solutions

• Provide comprehensive analysis and evidence-based recommendations to operational and senior management teams

• Ensure quality standards are consistently applied across all services

• Monitor service delivery against contractual, regulatory, and organisational standards

• Produce high-quality reports identifying key findings, themes, risks, opportunities, and improvement actions to support strategic and dynamic problem solving, as well as continuous improvement

• Maintain oversight of our Service Improvement Plan and monitor progress against agreed actions and outcomes

Data Analysis and Insight

• Lead on the collection, interpretation, and deep analysis of operational, performance, quality, compliance, and outcome data

• Translate datasets into meaningful insights to support informed decision-making

• Identify emerging trends, performance risks, and opportunities for service enhancement

• Produce executive summaries and reports for senior leadership teams and governance meetings

• Use data to drive continuous improvement and demonstrate service impact

Development of Support Practice

• Be responsible for developing person centred and trauma-informed practice standards for our support services

• Contributing to creating a Psychologically Informed Environment across the organisation

• Develop our reflective practice offer across all services

• Lead on the development and implementation of an accredited programme of independent living skills activities for our residents

Impact and Performance Management/Reporting

• To lead on impact and performance, providing leadership and line management to Impact Specialist

• Lead and facilitate regular KPI and performance review meetings with Frontline Management and services

• Challenge and support managers to understand performance outcomes and develop improvement plans

• Track progress against agreed targets and improvement actions

• Ensure accountability and ownership for quality and performance outcomes across services

• To maintain up to date project management and reporting records

• To write and present regular reports for senior management and external stakeholders/partners, on the development and progress of Quality Assurance.

• To contribute to the updating of InForm to capture performance requirements

Practice Development and Workforce Support

• Design and deliver workshops, quality forums, and learning sessions for frontline staff and managers

• Promote consistency of practice across all services

• Share learning from audits, complaints, incidents, safeguarding concerns, resident feedback, and performance reviews

• Develop resources and tools to support high-quality, person-centred service delivery

• Foster a culture of continuous learning, accountability, and quality improvement

Resident engagement and accountability

• To lead on the development of a programme of resident engagement, empowerment and involvement, which targets resources to build strong, sustainable support services that engage proactively with local communities

• Establish meaningful opportunities for residents to influence service design, delivery, and improvement through expression of voice, listening, connecting and motivating each other; promoting a culture of co-production

• Develop methods for gathering, analysing, and responding to resident feedback

• Ensure resident experiences and outcomes are reflected within quality assurance processes

• Provide leadership and management of Resident Engagement Specialist

General

• To attend internal meetings as and when necessary, for example Directorate, Management and Planning meetings

• To undertake such other duties within the competence of the post holder which may be required from time to time.

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

• Experience supporting rough sleepers and homeless people with complex needs, including mental health, substance use and physical health.

• Experience developing and reviewing quality frameworks, audits, service standards, action plans and improvement processes.

• Experience developing and implementing monitoring, evaluation and learning frameworks.

• Understanding of safeguarding and MARAC processes.

• Experience of reflecting critically upon own practice in order to improve the experience for service users

Skills, knowledge & Abilities

• Strong organisational and project management skills, with confident use of Microsoft Office and digital recording, analysis and reporting systems.

• Strong understanding of issues affecting rough sleepers and homeless people with complex needs, including barriers to accessing services, sustaining accommodation and engaging with support.

• Strong analytical skills, able to interpret performance, safeguarding, complaints, incidents, outcomes and resident feedback data into clear recommendations.

• Strong communication and facilitation skills, including leading workshops, learning sessions, reflective practice and quality forums.

• Ability to produce clear reports, briefings and presentations for managers, senior leaders, commissioners, boards and governance forums.

• Sound knowledge of safeguarding, risk assessment, confidentiality, information governance and professional boundaries when supporting vulnerable adults

• Strong understanding of anti-discriminatory practice.

• Good case-management recording skills, ideally with experience of InForm.

Personal qualities

• Flexible and resilient

• Patient and pro-active

• Personable and energetic

• Self-motivated

• High attention to detail and accuracy

• Commitment to the values of compassion, collaboration, inclusion and growth

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

This role delivers one to one case work including ongoing support to resolve both immediate and crisis situations, in the main relating to welfare benefits, referring to appropriate support agencies and other ICCM services promoting a multiagency approach. The aim of the service is to empower people through access to appropriate support services and improve quality of life, health and wellbeing.

This is a fixed term role to cover for Maternity Leave (9 Months)

· Delivering client focused, culturally appropriate support services for the benefit of members of the Irish community in Manchester on an appointment office basis, drop in service, and on outreach for those with mobility issues facilitating access to mainstream health, housing, education and employment services.

• To provide support to members of the Irish community who are vulnerable through age, poor physical or mental health, homelessness, risk of homelessness, drug/alcohol use, offending, hate crime, social and cultural isolation etc.
• To complete an initial assessment of Service Users’ needs, presenting issues and risks, making onward referrals to statutory and other voluntary support agencies as appropriate for people to access specialist support
• An understanding of how to deal with people who have experienced trauma.
• Inputting all client based work onto the CMS; maintaining accurate and up to date case files and reporting.
• To facilitate the successful running of ICCM’s health and well being activities as required.
• To promote the wider work of ICCM, facilitating pathways to support where needed.
• To be aware of and maintain best practice in safeguarding.
• To commit to continuous professional development and keep up to date with best practise in the sector.
• To attend relevant training, conferences and seminars locally, regionally and nationally as directed by line manager.
• To participate and engage in supervision and appraisal provided by the manager
• To work as an accountable member of the staff team, working within the charity’s policies and procedures
• It is the nature of the work at ICCM that tasks and responsibilities are in many circumstances unpredictable and varied. All staff are therefore expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken.
• To ensure you fully embrace ICCM’s values in all your work.