Supporter development manager jobs

A little bit about the role 

Location: South West – Travel required to Bristol for teaching days and team meetings. Occasional travel to London for management meetings or as required by Head of Delivery.

Contract: Full Time, Permanent

Please note that this role will be closing on Thursday 27 August 2026 at 9am.

The Principal Practice Tutor will play a leading role in and delivering Frontline’s Approach Social Work programme, a fast-track master’s in social work.  This is an exciting role for someone who wishes to combine management and leadership responsibilities whilst keeping a close connection to the work of their team by working directly with participants on the programme.  

The role of Principal Practice Tutor is to provide programme leadership and team management ensuring a high-quality teaching experience as well as ensuring excellent participant placement experience by supporting Consultant Social Workers. 

The role comprises of sixcore areas of responsibility: 

• Programme leadership and team management
• Resolve escalated participant issues
• Practice learning of participants 
• Support of Consultant Social Workers 
• Delivery (teaching) and Quality Assurance (marking) of the programme’s curriculum
• Supporting and operationalising wider organisational objectives 

You will work alongside the Head of Delivery, Principal Curriculum Leads and Principal Partnership Leads to ensure a high quality, effective learning experience for our participants. You are responsible for successfully incorporating best practice in pedagogy, through the provision of training, guidance and quality assurance activities across teams. 

We are actively seeking applicants from Global Majority backgrounds.

Please review the job pack for full list of responsibilities.

A little bit about you 

We are looking for a master’s-qualified, SWE-registered social worker with substantial children and families experience and a passion for developing others. You’ll be an engaging leader with strong practice insight, confident decision-making skills and a commitment to inclusive, anti-racist social work education.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

This role is ineligible for sponsorship and so all applicants must have the right to work in the UK.

For further information about this role, please contact Rashida F S Costa, Head of Delivery- South (see job pack for contact details).

About us 

Loughborough Community Centre (LCC) was established in Brixton in 1981, as a positive outcome from the Brixton Uprisings. We operate from the Max Roach Centre in Brixton. 

Our vital and multi award-winning project has been on the frontline before and during the pandemic supporting vulnerable and disadvantaged children and their families. We are in a positive position to grow the team to increase our impact for the community.

What we do: 

Core offer...

• Rosebuds Preschool (2 - 4yrs)

• Afterschool and Holiday Play Project (0 - 13yrs) 

• Family Support 

Our mission:  
A safe place where children, young people and families can come together, to play, learn and thrive.  Join us and become part of a happy, motivated and friendly team who support the social, emotional and learning needs of our intergenerational community, through our embedded approach of Listening, Collaboration and the Creation (LCC) of meaningful activities.

About you

You will provide high-quality education, care, and family support, ensuring children experience a safe, nurturing, and inclusive environment where they can thrive. Working as part of a multidisciplinary team, you will bring strong leadership, early years knowledge, and a commitment to creating enabling spaces that support children’s learning, development, wellbeing, and family engagement. 

You will be confident in meeting all legal, statutory, and setting requirements, with a strong understanding of your professional contribution to maintaining high standards across Rosebuds Preschool, and the wider family and play services delivered by LCC at the Max Roach Centre. 

Role Title: Early Year Professional (added area of responsibility) / Senior Practioner 

Hours: 35 hours per week, 7.5 hours per day Monday to Friday (Hours will include some afterschool wraparound, occasional evenings and weekends).

We value work life balance and are willing to consider term time only or all year round.  

Salary: £28,392 (FTE) depending on experience and up to an extra £3,640 per year incentive for added area of responsibility. Potential FTE £32,032. 

Location: Rosebuds Preschool at Max Roach Centre, in person

Contract: Permanent – 6 months probationary period

Benefits of working with us: 

• Highly Competitive Salary 

• Team Of People Who Actually Care 

• Concessional Preschool Place

• Employee Assistance Programme for Staff Mental Health Wellbeing and Support 

• Birthdays Off 

• Regular Socials and Team Building Opportunities. 

• Free Enhanced DBS Checks 

• Well-Established Career Path and Training Opportunities 

• Workplace Pension Scheme

• Induction and Supervision Programme

• Personal and Professional Development Plan 

• Fresh Fruit, Tea & Coffee available for all staff 

You will have experience of:

• Planning, delivering, and evaluating high-quality learning experiences in line with the Early Years Foundation Stage (EYFS) framework, supporting children’s individual development, curiosity, and wellbeing.

• Working collaboratively as part of an early years professional team to maintain and continuously improve the quality of practice, provision, and outcomes for children.

• Operating within a Key Person system, building secure, nurturing relationships with a designated group of children and supporting their individual needs, development, and family relationships.

Main duties include:

• Contribute to the responsibility for providing a high quality of education and learning, ensuring that staff are properly deployed, and to offer appropriate stimulation and support to the children attending the setting.

• Contribute to the responsibility towards drawing up long-term, medium-term and sessional curriculum plans which take into account the requirements of the Early Years Foundation Stage (EYFS), and to monitor the effectiveness of the setting’s curriculum; this may include working with external professionals.

• Advocate for early years curriculum based on outdoor learning through play. 

• Contribute to the responsibility of drawing up and implementing the daily programme of activities and events.

• Comply with current Ofsted inspection requirements for achieving a ‘Good’ or above rating.

• Contribute and support the key person system, ensuring parents/carers are aware of their child’s key worker and that key workers regularly and effectively engage with their key children’s parent/carer.

• Contribute to the responsibility for the implementation of systems for observation and record keeping so that children’s progress and achievements are effectively and regularly assessed and to monitor the effectiveness of assessment procedures.

• Understand and appreciate the importance of monitoring and evaluation in a preschool based setting. 

• To carry out visits and inductions for new children and to ensure a smooth settlement. 

Deadline for applications is Friday 7th August 2026. Interviews will take place througout August 2026.

Salary: £49,931 per annum

Contract Type: Permanent

Closing date:16  August 2026 at 11pm

About CARE

CARE International is a global humanitarian organisation leading the fight to end poverty in the world’s most challenging situations. Women and girls are at the centre of our work, because we cannot overcome poverty and inequality until all people have equal rights and opportunities. We know that when a crisis erupts, women are often the first to pick up the pieces, so we work alongside women, so they have the power to make change where it’s needed most. Founded in 1945, CARE currently works in over 100 countries and last year alone reached 53.4 million people through nearly 1,500 projects.

Why work for CARE International UK?

This is an exciting opportunity to take a lead role in shaping and securing CARE International UK’s cloud and enterprise infrastructure. As Cloud Systems Engineer, you will help drive infrastructure modernisation, automation and operational excellence across a complex technology environment, ensuring our systems are resilient, secure and scalable. The role offers the chance to lead technical initiatives, influence strategic IT improvements and support the digital capability that enables CARE’s mission-critical work.

About the role

The Cloud Systems Engineer is responsible for leading the management, optimisation and security of CARE International UK’s cloud infrastructure and enterprise systems. The role focuses on maintaining highly available and secure platforms, supporting infrastructure transformation and cloud migration activity, and ensuring effective administration of core services including Azure, Microsoft 365, Windows and Linux servers, identity services, networking, backup and disaster recovery. The postholder will work closely with the IT Manager, wider IT team and key stakeholders across the organisation, while also supporting projects, change management and technical planning.

The role requires strong technical knowledge across cloud platforms, systems administration, security and infrastructure support, alongside excellent analytical and problem-solving ability. You will need to be confident managing complex environments, improving performance through automation and standardisation, and responding effectively to incidents and vulnerabilities. Success in the role will also depend on your ability to communicate clearly, lead troubleshooting, mentor junior colleagues and take a proactive, security-first approach to continuous improvement.

About you

You will be an experienced cloud infrastructure or lead systems administrator with strong hands-on expertise across Microsoft Azure, Microsoft 365, Windows Server and hybrid environments. We are looking for someone with excellent troubleshooting, automation and security skills, including experience with Entra ID, Intune, networking, backup and disaster recovery, and PowerShell scripting. You will also bring strong leadership, communication and stakeholder management skills, with the ability to mentor others and manage competing priorities. Relevant certifications such as Azure Administrator, Azure Solutions Architect, AWS SysOps, Security+ or ITIL would be advantageous.

Right to Work in the UK

All applicants must have the legal right to work in the United Kingdom at the time of appointment. Proof of right to work will be required as part of the recruitment process. For more information, please visit theUK Government's guidance on right to work. 

Where you do not have current right to work in the UK, then this will be discussed with you as part of the recruitment process. Please note that not all roles are eligible for sponsorship and further information (should you require sponsorship to work in the UK) on eligibility can be foundhere.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

• Satisfactory references. CARE International UK participates in theInter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we willrequest information from successful applicants’ previous employersabout any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment,or incidents under investigationwhen the applicant left employment.

• Appropriate criminal record checks (including a Bridger check, link here).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed toEquality and value Diversity.We are aDisability Confident Employerand particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR Team.

We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We particularly welcome applications from people of underrepresented backgrounds, including those from Black, Asian and other ethnic minority communities, and individuals who identify as LGBTQ+.

Corporate Partnerships Officer

Location:London (Hybrid, with1 day per week in the office on Monday)
Salary:£28,000 - £30,000per annum, commensurate with experience
Hours:Full-time, 35 hours per week
Travel:Occasional UK travel and some evening and weekend commitments

Help build partnerships that make a global difference

We are seeking a highly organised and relationship-focused professional to join an international charity that supports a global workforce often operating far from home and their support networks. Through practical assistance, advocacy, emergency response and wellbeing services, the organisation makes a tangible difference to lives across more than 50 countries.

This is an excellent opportunity for someone looking to develop a career in fundraising, partnerships or account management. Working within a successful corporate fundraising team, you will help deliver excellent supporter experiences, manage a portfolio of corporate donors, and provide vital administration and stewardship support that underpins long-term partnership success.

Why this role?
In this position, you will:

• Manage relationships with a portfolio of corporate supporters, providing excellent stewardship and account management.
• Act as a first point of contact for enquiries and coordinate timely follow-up actions.
• Lead on invoice administration, liaising with finance colleagues and supporting payment collection.
• Coordinate acknowledgements, supporter communications and stewardship activities.
• Maintain accurate records and ensure CRM systems remain the single source of truth.
• Support prospect research, reporting, presentations and partnership development activity.
• Help coordinate meetings, events and networking opportunities, ensuring actions are delivered effectively.
• Work across teams to improve processes, remove barriers and support smooth internal collaboration.

What we're looking for
We are interested in speaking with candidates who can demonstrate:

• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and a commitment to delivering high-quality work.
• Experience in administration, customer service, fundraising support, account management or relationship management.
• Strong written and verbal communication skills, with confidence engaging a range of stakeholders.
• Good judgement and the ability to identify when matters should be escalated.
• A proactive, solutions-focused approach and willingness to learn.
• Confidence working with databases, CRM systems and Microsoft Office applications.
• An interest in fundraising, partnerships or supporter engagement.
• The ability to build positive working relationships and navigate competing priorities effectively.

Experience of fundraising or supporter stewardship would be beneficial but is not essential. We welcome applications from candidates early in their career, including recent graduates who can demonstrate the skills and qualities needed to succeed.

Benefits

• 25 days annual leave plus public holidays
• 7% employer pension contribution
• Life assurance (3x salary)
• Employee Assistance Programme
• Retail discount vouchers
• Cycle to work scheme
• Free eye tests
• Access to learning and development opportunities

Join a values-led organisation

This organisation is committed to being pioneering, inclusive, collaborative, accountable and caring. We welcome applications from individuals with diverse backgrounds and experiences who are motivated by the opportunity to support meaningful global impact through excellent relationship management, stewardship and partnership support.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

MAIN PURPOSE OF THE ROLE 

The Associate Solicitor will conduct civil litigation in Britain and oversee cases in England and Wales. The role requires a qualified solicitor with experience of running litigious cases. We are seeking to expand our work in Britain to include civil discrimination claims, actions against the state, and media law work. The post-holder will have particular expertise in one or more of these areas. Our cases also involve data rights, freedom of information, charity law, education law, international humanitarian law, and defamation issues. The post holder will join a growing team that consists of a Senior Legal Officer, Legal Officer and a Junior Legal Officer. In addition, our British work team has an Advocacy and Communication Manager and two researchers who monitor anti-Palestinian repression. We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability, LGBT or relationship status, pregnancy and maternity, race, religion and belief, sex, or social class. We particularly welcome applications from Palestinians and those who identify as part of the Palestinian diaspora. ELSC recognises that applicants from marginalised communities are less likely to apply for jobs if they do not fulfil every single qualification. We encourage you to consider applying even if you do not meet every attribute listed. Our priority is to find the right candidate for the position. 

Duties and Responsibilities 

• Conduct civil litigation and advisory casework in Britain alongside our legal team and legal network. Provide expert legal advice and representation, to individual clients and movement partners.
• Provide training and feedback to junior legal staff as appropriate. Collaborate closely with our legal network of solicitors and counsel with the goal of strengthening the wider movement.
• Develop and advance new legal strategies for challenging state and non-state repression of advocacy for Palestine in consultation with our legal network, national partners and experts.
• Support the development of effective advocacy campaigns to increase the impact of litigation outside the courtroom.
• Support ELSC’s outreach and public engagement initiatives. 

Required experience, knowledge and skills 

• 3-5 years + post-qualified experience (PQE) and admitted to practise as a solicitor in England and Wales. 
• Experience leading on a variety of contentious and non-contentious matters in civil litigation, particularly actions against the state, media and/or privacy law. 
• Excellent written and oral communication skills, with the ability to provide clear and concise legal advice on complex issues in a comprehensible and appropriate format. 
• An ability to engage with the law critically and develop strategies that serve broader political objectives. Track record of collaborating well with other lawyers, academics and civil society organisations. 
• Excellent client care skills, particularly in relation to vulnerable or marginalised clients. 
• Experience in a role which requires coordination of multiple projects and/or workstreams concurrently, and the ability to manage relationships with partner organisations, coalitions and counsel. 
• High level of English-language proficiency. 
• Commitment to the Palestinian liberation and solidarity movement. 

Desirable experience, skills and knowledge 

• Experience working with campaigning and advocacy organisations. 
• Experience with supervision and organisational development. 
• Understanding of and experience working with a variety of local, national, and international jurisdictions, including those governed by common law or civil law. 
• Dual-qualified in Scotland and/or Northern Ireland. 

Other Requirements 

• Demonstrate a commitment and sensitivity to the ELSC aims and objectives. 
• Commitment to anti-racism, anti-discriminatory practice and equal opportunities. 
• Willingness to travel and work occasional unsocial hours as required. 
• Abide by all organisational policies, codes of conduct and practices and legal requirements. 
• Treat with confidentiality any personal, private, or sensitive information about individual organisations, clients, donors and supporters, staff, and projects. 

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our vibrant team in the bustling heart of Birmingham.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. You will deliver a range of statutory advocacy services including Independent Mental Capacity Advocacy (IMCA), Independent Mental Health Advocacy (IMHA) and Care Act Advocacy. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

Hours of Work: Full-Time: 37 hours, working between Monday to Friday 9am - 5pm

Location: Home based with travel around the Birmingham area.
(Applicants must live within the area; have a full driver’s licence and access to their own transport)

Salary: Starting Salary of £24,242.40 per annum

Contract type: Permanent

Independent Advocate Requirements:

Strong communication and time management skills to successfully work remotely.
Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
Demonstrable experience working with vulnerable adults.
Working knowledge of public and voluntary organisations.

Benefits:

25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
Discretionary shutdown days at Christmas with up to 4 additional days leave.
1 Community Leave Day per annum.
Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
Auto enrolment Pension plan
Death in service cover.
Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Think you are the perfect fit for this Independent Advocate role? Don't wait, click apply now!

Closing Date: 9AM, Friday 6th February 2026 (We reserve the right to close this vacancy early)

Interview Date: TBC

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

YOUTH WORKER  

OASIS NORTH BRISTOL

HOURS: FULL TIME

CONTRACT: 12 MONTH FIXED TERM CONTRACT (WITH VIEW TO EXTEND)

SALARY: £28,369 per annum

We have an exciting opportunity for a Youth Worker to join Oasis North Bristol. Our Youth Worker will work with young people and families across the community to develop positive activities which promote a sense of belonging.

We’re looking for an individual who has a passion for supporting young people and developing community led activities. The role will involve supporting young people and families in our local Oasis academies but also in the wider community, inspiring and enabling local people to be an active voice and developer in their local area.

The successful post holder must have:

· Good standard of basic education, including English and Maths Level 2

· Experience of youth work either as a volunteer or professionally

· Experience of managing and working with volunteers

· Ability to build long lasting, positive relationships with both young people and adults

This is an exciting opportunity to be part of a growing national organisation, making a real difference to communities on a local level. As part of the package, Oasis offers:

· A pension scheme, currently offering 7% employer contribution

· A generous holiday allowance

· Working as part of a friendly, community-minded team of professionals

If you are interested in being part of this service, then please:

To apply, please send your CV and a Supporting Statement (no more than two A4 pages) 

Please expand on your CV to tell us about relevant skills, experience and qualification you have, that relate to the job description and person specification.

Completed applications should be returned by 9am Tuesday 8th September 2026.

Interviews will take place Thursday 17th September 2026.

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas. We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. 

If you require assistance or adjustments to overcome potential barriers during the recruitment process, please let us know.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

The Head of Grants will take a leading role in shaping The Childhood Trust’s grant-making approach. This is both a strategic and practical role - the postholder will manage the full cycle for our existing grant-making (Big Give) campaign and oversee a small team. Working closely with the Director of Programmes and Impact, Chief Executive, Senior Leadership Team and Board, they will use evidence, learning and sector insight to help design and deliver the next phase of The Childhood Trust’s grant-making programme. This is a role for someone who can work independently, take ownership and make things happen. 

The postholder will also use their experience and sector knowledge to recommend and implement new ways of supporting the sector through our new capacity building programme (Thrive Together), ensuring that The Childhood Trust’s grant-making is both innovative and impactful. They will contribute to the development of our youth voice work and ensure that the voices of children and young people are embedded across all aspects of grant-making.

Benefits to working at The Childhood Trust include:

• Competitive holiday package including a day off for your birthday and the days between Christmas and New Year off 

• Enhanced Maternity/Paternity Leave 

• Flexible working environment 

To read more about the responsibilities in the role, please read the attached job description. 

Interviews will be held on Wednesday 16th September at our office in Victoria. 

We reserve the right to extend the closing date depending on the candidate pool. 

We are recruiting one full time permanent Funding Officer in Newcastle upon Tyne. Funding Officers in these roles will primarily be part of the North East regional team delivering our Reaching Communities programme, with opportunities to be involved with other programmes and aspects of the Fund’s wider operations as they arise. As a Funding Officer for the National Lottery Community Fund you will be integral to supporting the organisation to deliver our strategy It Starts With Community.  

These roles will contribute to ensuring that vital funding reaches communities and projects who need it most in our region. As a Funding Officer you will work as part of our North East regional team, working day-to-day alongside fellow Funding Officers, supported by a Funding Manager.

We are looking for people who will work across the region, with a focus on developing relationships and being a key point of contact for Newcastle upon Tyne.

Ideally (but not essentially) you will live in Newcastle and have good knowledge of the local area.

The Funding Officer role is classed as mobile working which means you will be expected to work from Fund offices, from home as well as conduct visits across the region. The North East regional office is in Newcastle upon Tyne.

Responsibilities & Expectations of the Role

• You will assess applications for funding and manage grants using local knowledge, best practice and thematic expertise and you will harness the experience of customers and stakeholders to improve our grant making and inform our decision making.
   
• Being responsible for supporting local people and communities, you will have a strong understanding of our vision, our commitment to equity, diversity and inclusion and our funding products.
   
• Being responsible for a pipeline of projects you will need to understand and respond to the different needs of our customers by providing advice and considered feedback and be willing to have challenging but constructive conversations.
   
• You will ensure that both grant management and application assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker. You will manage your own caseload, liaise with grant recipients, undertake project visits, identify and manage risk, support organisations to meet their grant requirements and measure their impact.
   
• You will be an active and integral member of the North East regional team, as well as the wider Northern hub, England Portfolio and Fund. You will contribute your skills, knowledge and expertise to a range of work and programmes as need arises. Within an organisation and sector experiencing on-going change, an agile & flexible approach to the role will be essential for success.
   
• You will represent the Fund, including at funding fairs and external meetings, creating opportunities for people to come together. You will share learning from your role with other colleagues so that we can maximise our impact.
   
• You will need to work within the Fund’s policies and procedures and relevant legislation, and in a way that is in line with our vision and values.

Interview details: 

• Date: 25 August 2026
• Format: Face-to-face
• Location: Newcastle

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate.

We will be hosting a briefing session on Wednesday 5th August at 13:00. To register for the session or for any questions about the recruitment process, please email the recruitment team.

How to Apply:

Upload your CV in word format and write a supporting statement (max 1,000 words) to align with the criteria below. We will use this to score your application. 

Essential criteria  

• Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes. 
   
• Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk. 
   
• Relational skills: Ability to build, develop and promote effective relationships with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion.
   
• Organisational skills: An ability to use your initiative and manage your own workload and time, meet deadlines with minimal supervision.
   
• Lived experience or working knowledge of the needs and priorities of communities in and across the North East, especially under-represented groups plus an understanding of the local voluntary, community and social enterprise sector.
   
• Values driven and passionate about the Fund’s purpose.

Desirable criteria  

• Demonstrable sound IT skills, in particular Microsoft Office products and the ability to learn detailed processes quickly and accurately. 
   
• Understanding of financial planning and business plans, ability to analyse accounts and numerical data.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Are you an experienced fundraising professional who thrives on creating memorable experiences, inspiring communities, building lasting relationships and leading people to achieve their best?

Charity People are delighted to be partnering with Zoe's Place Baby Hospice to find their next Senior Events & Community Fundraising Manager. This is an exciting opportunity to join a passionate fundraising team and lead ambitious events and community fundraising activity that helps provide vital care and support to babies, young children and families across Coventry.

Salary: £33,000 - £38,000 per annum depending on experience

Contract: Permanent, 35 hours per week (including occasional evenings and weekends)

Location: Zoe's Place Baby Hospice, Coventry (with travel to events, meetings and community activities as required)

Benefits: 5% employer pension contribution, 27 days annual leave plus bank holidays and Christmas closure, mileage allowance, free onsite parking, Employee Assistance Programme, Death in Service benefit and professional development opportunities.

Zoe's Place:

The UK's only baby-specific hospice charity, providing specialist palliative, respite and end-of-life care for babies and children aged 0 to 5 with life-limiting and life-threatening conditions. They offer a safe, nurturing and joyful environment where families are supported, and children receive the very best care from dedicated specialist nurses providing round-the-clock support.

About the role:

As Senior Events & Community Fundraising Manager, you'll lead the planning, delivery and growth of a varied programme of fundraising events and community activities. You'll create opportunities that generate income, inspire supporters and strengthen Zoe's Place's presence across Coventry.

Key responsibilities include:

• Leading and developing the Events Fundraiser and Community Fundraiser through effective line management, coaching, regular feedback and performance support.
• Leading fundraising events from concept through to delivery, including budgeting, venue management, suppliers, logistics, risk assessments and compliance.
• Developing events and community fundraising plans, using insight and data to maximise engagement, income and supporter retention.
• Building strong relationships with donors, sponsors, businesses and community groups to secure long-term support.
• Creating compelling partnership opportunities and ensuring excellent supporter stewardship.
• Supporting and inspiring community fundraisers and volunteers to grow income and engagement.
• Monitoring budgets, income performance and KPIs, identifying opportunities to maximise fundraising success.

No two days will be the same. You could be leading a major fundraising event, meeting a community partner, coaching a member of your team, reviewing income performance or developing new ways to engage supporters.

About you:

We would love to hear from you if you have:

• Experience delivering successful fundraising events, campaigns or community fundraising activity.
• Experience of line managing, coaching or mentoring colleagues, with the ability to motivate, develop and support others to achieve their potential.
• A proven ability to build and manage relationships with donors, sponsors, businesses and supporters.
• Excellent communication, presentation and influencing skills.
• Strong project management skills with the ability to manage multiple priorities.
• Experience managing budgets, forecasting income and measuring impact.
• Knowledge of fundraising regulations, GDPR compliance and best practice.
• Experience using fundraising databases or CRM systems.
• A collaborative, positive and proactive leadership style.
• A full driving licence and access to a vehicle.

Most importantly, you'll be passionate about making a difference and motivated by the opportunity to help ensure babies and families receive the specialist care and support they need. If you're excited by creating inspiring fundraising experiences, growing community connections, developing people and making a meaningful impact, we'd love to hear from you.

How to Apply:

Please send a copy of your profile or CV to Priya Vencatasawmy at Charity People as the first step.

Deadline: 9am, 24th August

Interviews: Week commencing 31st August

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

1. Overview :

Amna, meaning safety in Arabic, is a refugee-centred organisation that supports mental health and community-led healing. We equip displaced communities with the tools to heal, build resilience, and restore a sense of belonging. 

Rooted in evidence and lived experience, our global work empowers frontline organisations to deliver trauma- and identity-informed care. Through safe, culturally grounded spaces, we help break cycles of trauma and support long-term recovery. 

Amna is currently undertaking a broader organisational strengthening exercise focused on improving operational resilience, financial sustainability, governance, compliance, and readiness for future growth. This consultancy forms part of that wider organisational development agenda and will inform future decisions on systems, processes, structures and investment priorities. 

2. Objective 

Amna's finance function is now fully resourced, creating the right moment to review and strengthen the organisation's financial systems and processes. This consultancy is commissioned to establish the added value of a review of Amna's finance ecosystem, and to identify practical, costed solutions to support the organisation's next stage of growth. 

The objective of this consultancy is to support Amna in diagnosing its current financial ecosystem, whether its financial systems, processes, controls, reporting structures, governance arrangements and operating model are fit for purpose for its current and anticipated scale. Based on this diagnosis and mapping out relevant, costed solutions for a future finance system upgrade and/or procurement,linking Amna's core business activities and income-generating activities with donor compliance requirements and UK charity compliance obligations and strengthen organisational decision-making, grant management, forecasting and organisational sustainability over the next 3–5 years. 

2. Scope of Work 

The consultancy should not assume that technology is the preferred solution. Recommendations should distinguish between issues that can be addressed through changes in processes, governance, roles and responsibilities, staff capacity or systems, and should prioritise solutions according to value for money, organisational readiness and expected impact 

Diagnosis (Consultant-led) 

• SWOT-style analysis across Finance, SLT, and Programmes 

• Assess organisational reliance on manual processes and identify key operational bottlenecks and map where time, confidence, or control is being lost 

• Review alignment and map data flows across Finance, Programmes, Development, MEL, HR, and Operations. 

• Review how financial information supports and distinguish decision-support needs from compliance/control requirements at management, SLT and board levels. 

• Finalise objectives, success indicators, and non-negotiables for procurement 

Solutions Mapping (Consultant-led) 

• Recommend an appropriate future-state finance operating model based on different organisational growth scenarios including roadmap and costing model for finance system upgrade. Identify opportunities for automation, integration and systemisation across finance, procurement, grant management and reporting processes. 

• 3-year Financial Systems Improvement Roadmap, aligned with the Operations Systems Roadmap and assess resource implications (people, systems, skills and governance) of each proposed solution. Where relevant, this should address visibility into specific finance workflows such as grants tracking/pipeline and contract management for outsourced finance services. 

• Risk matrix and pros/cons per proposed solution and recommend governance and control improvements required to support future growth. 

• Prioritisation against agreed criteria (relevance, cost, efficiency, effectiveness) as a timeline-bound plan 

• Provide revised Organizational wide financial health KPIs for the next 3–5 years, with calculations, methods of measurement and reporting frequency.

•  Propose practical, light-touch recommendations to reduce friction in procurement-related steps that touch finance (e.g. purchase requests, approvals) proportionate to effort and scoped as an input to the finance ecosystem, not a full procurement redesign 

 Present distinct solution categories (e.g. low/moderate/significant investment options), each with an indicative cost range, so Amna can decide what fits best. To be finalised only once diagnosis is complete. 

 3. Deliverables

• Finance ecosystem maturity assessment including (strengths, weaknesses, critical gaps/bottlenecks, benchmark against comparable organizations). A diagnostic report validating and finalising the objectives, success indicators, and non-negotiables (Max 15 pages) . 

• A data flow map across Finance, Programmes, Development, MEL, HR, and Operations. 

• A 3-year Financial Systems Improvement Roadmap, including future state operating model options (i.e maintain current scale, moderate growth, significant growth) and suggest required resources/systems/risks/costs per scenario.

Scenario-based, costed solution options, each with a pros/cons analysis. 

• Identify where technology or automation can simplify existing finance processes and reduce manual effort. 

• Proposed finance KPIs for the next 3–5 years, with supporting calculations. 

• A final report and presentation to the Senior Leadership Team and Board (via the Treasurer). 

4. Roles and Responsibilities 

• Operations, Risks and Security Director: Overall accountability for the consultancy, sign-off on deliverables, and escalation to SLT/Board. 

• Head of Finance, Risk & Compliance: Owns the finance/compliance stream and is the consultant's main technical counterpart, reviewing and approving draft deliverables before they reach the Director of Operations. 

• Finance Manager: Provides operational implementation support, including access to data, documentation, and day-to-day coordination with the consultant. 

The consultant is expected to engage with representatives from other departments programmes, MEL, fundraising and Organisation development, leadership and the board members mainly treasurer as required.  

5. Payment Terms 

Payment will be linked to the completion and sign-off of agreed deliverables (Diagnostic report., Draft options paper, Final roadmap and presentation)/milestones rather than paid as a single lump sum. The exact fee structure, total budget, currency, and payment schedule will be confirmed with the appointed consultant and set out in the resulting contract. 

6. Contract length

The contract shall be effective from September 2026 and shall continue until delivery of the final report and presentation, expected in October–November 2026, unless terminated or extended earlier by mutual written agreement of both parties. 

7. Quality Assurance 

• All draft deliverables will be reviewed by the Head of Finance, Risk  & Compliance prior to circulation. 

• Final sign-off rests with the Director of Operations, following consultation with the Senior Leadership Team and Board (via the Treasurer). 

• Regular check-in meetings will be held between the consultant and the finance/compliance stream led to track progress against the agreed timeline and deliverables. 

• Any material changes to scope, timeline, or approach must be agreed in writing before proceeding. 

Draft outputs should be tested with key users and stakeholders to ensure recommendations are practical, proportionate and implementable within Amna's operating environment 

8. Confidentiality and Data Protection 

• The consultant will have access to sensitive financial, operational, and organisational information and must treat all such information as strictly confidential, both during and after the assignment. 

• The consultant must comply with UK data protection law (UK GDPR and the Data Protection Act 2018) in handling any personal or organisational data shared for the purposes of this consultancy. 

• Data and documents shared for the assignment remain the property of Amna and must be securely stored, not shared with third parties, and deleted or returned at the end of the assignment unless otherwise agreed.

• A confidentiality/non-disclosure clause will be included in the contract with the appointed consultant 

9. Contact and Communication 

The main point of contact for this consultancy is the Head of Finance, Risk & Compliance, with escalation to the Operations, risks and Security Director as required. Regular progress updates will be agreed with the consultant at the start of the assignment 

10. Proposal Submission Requirements 

• A brief technical proposal outlining understanding of the assignment and proposed methodology (clearly distinguish between process issues, governance issues, people issues and system issues). 

• A proposed workplan and timeline, aligned with the kick-off and deliverable dates set out in this ToR. 

• CV of the consultant who would deliver the assignment, demonstrating experience supporting charities, INGOs or grant-funded organisations operating internationally preferably experience with UK charity finance, donor compliance, VAT considerations, grant management and multi-country operations. 

• A cost proposal, clearly breaking down by phase/deliverable/VAT/Admin including day rate(s) and an all-inclusive total cost for the assignment. 

• Contact details of at least two relevant references. 

This is an exciting opportunity to join Home-Start Kirklees at a time of growth and development. You’ll play a key role in shaping services that support local families, leading a passionate team and helping ensure children have the best possible start in life.  This lead role is fundamental to overseeing all operational delivery of services, managing projects, developing the workforce and partnership engagement.

Home-Start is a voluntary organisation committed to promoting the welfare of families through recruiting and training volunteers to provide family support. Our vision is that families will be safe, healthy and resilient and that children will have the best start in life.

We are currently recruiting for an Operations Lead

Location:  Huddersfield Town Centre Office. Partnership work across Kirklees required. Hybrid and flexible working pattern available.

Salary: NJC Scale SCP 29-32 (£39,862 - £42,839 pro rata). Starting salary SCP 29, increasing to SCP 30 after a successful probationary period.

Hours: 37 hours per week (negotiable part-time hours available).

Benefits: Generous annual leave allowance including Birthday leave with one week extra annual leave after 5 years’ service.  Well-being support (Employee Assistance Programme). Professional development and travel expenses paid. Free parking at town centre office location.

Family friendly policies.

This is an exciting opportunity to join Home-Start Kirklees at a time of growth and development.

You’ll play a key role in shaping services that support local families, leading a passionate team and helping ensure children have the best possible start in life.  This lead role is fundamental to overseeing all operational delivery of services, managing projects, developing the workforce and partnership engagement.

Essential requirements include:

• Good interpersonal, motivational and communication skills
• A passion for working in the voluntary sector and making a difference to families
• Excellent leadership and project management skills
• Experience of developing effective working partnerships with stakeholders

Please contact us for an application pack

The closing date for applications is 12 noon on Monday 14th September 2026

Interviews for this post will be held on Thursday 24th September 2026

Please do not send CVs.

 Any offer of employment will be subject to a satisfactory DBS check at enhanced level and barring service check and the receipt of appropriate references.

Home-Start Kirklees is committed to a policy of equality and diversity which respects the identity, rights and value of all individuals.  We are also committed to safeguarding and promoting the welfare of children and young people and all staff working with these groups are expected to share a commitment to this. You will be expected to report any concerns relating to the safeguarding of children and/or young people in accordance with agreed procedures. If your own conduct in relation to the safeguarding of children or young people gives cause for concern, Home-Start Kirklees child protection procedures will be followed, alongside implementation of the charity’s disciplinary procedure.

Hope for Justice is seeking an experienced and enthusiastic professional to join our team as an Independent Modern Slavery Advocate® (IMSA®) (Trainee) to join our Advocacy team and work within the IMSA® model pilot. This is an in-role trainee position which requires successful completion of the IMSA® PG Certification in order to progress to the full IMSA® role.

Since September 2025, the IMSA® Model Development Project has been pioneering a national pilot. Hope for Justice is working in partnership with 14 other organisations, together employing 28 IMSAs® and Senior IMSAs® who are working alongside adult survivors of human trafficking. Hope for Justice leads the central IMSA® Model Hub within the pilot, supporting IMSAs® and their employing organisations throughout the UK. 

To achieve our collection aim of a standardised national model of accredited independent advocacy for adult survivors of modern slavery, all IMSAs® are required to successfully complete the IMSA® PG Certification with St Mary's University. This opportunity will fully fund and support you to complete the IMSA® PG Certification, whilst working as a Trainee IMSA®. Upon successful completion, you will progress into the full IMSA® role. Throughout your training we will support you in the following ways:

·Released in-work time for PG Certification attendance and study

·Reduction in caseload and/or complex cases

·Additional supervision and support for casework

IMSAs® work alongside survivors to help them understand their rights and to navigate the complex systems and support services available in the UK. By working with an independent advocate, survivors can overcome barriers and make informed decisions about their recovery.

This is a UK-based role within our UK Advocacy Team and a fixed term contract until December 2027 (in line with IMSA® Model Pilot timeframes).

This role is an exciting opportunity to contribute to the delivery and the development of a national pilot working towards a shared goal of every survivor of modern slavery and human trafficking having access to an Independent Modern Slavery Advocate®.

Requirements

1.Provide independent advocacy for survivors of modern slavery/human trafficking in the UK

• Empowering adult survivors by providing a clear overview of their rights and entitlements, in their own language, explaining and providing an overview of options and choices 
• Once a survivor understands their rights, producing a detailed initial assessment (legal and socio needs), an individual risk assessment and a safety plan 
• Anticipating and understanding the barriers that survivors face and how independent advocacy can help to overcome those barriers 
• Ensuring smooth transfer into safe accommodation and into the community, advocating for clear pathways to services and systems, in accordance with the non-statutory government endorsed, Slavery and Trafficking Care Standards 2025, produced by the Human Trafficking Foundation 
• Act as a single point of contact for the survivor, and relevant agencies through all processes. Providing a point of trust for the survivor and high-quality communication with all relevant agencies and professionals 
• Ensuring referrals to legal and support agencies are effectively managed and supported, including housing; witness support; health services; finance and debt organisations; education, training and employment services; immigration; civil compensation, public law and criminal law solicitors 
• Where necessary, and dependent on local support available, accompany a survivor (online or in-person) to advocacy related appointments, empowering and advocating for the survivor’s needs and wishes to be heard in all processes, supporting the survivor to negotiate these processes and overcome barriers 
• Working with the survivor, where appropriate, to develop confidence to do things for themselves, to foster independence and to advocate for themselves
• Ensuring the survivor’s voice is heard and if a survivor wishes to engage that they are well supported as a witness throughout criminal and civil proceedings 
• Work collaboratively with key agencies and services that the survivor routinely interacts with, e.g. support worker; social services, health care personnel, and other statutory and non-statutory agencies, to ensure they receive coordinated help and support
• Provide understanding and education for adult survivors at risk of re-trafficking including safety planning, understanding signs of exploitation, worker’s rights and financial inclusion to reduce the risk of re-exploitation
• Managing a caseload using a trauma-informed approach, that is person-led and ensuring all survivors are able to achieve their agreed outcomes 
• Working with IMSA Model Hub team to administer and process survivor referrals
• Ensuring that all case management is delivered to agreed standards, in line with the values of the IMSA Model and in line with organisational policies, procedures and best practice. 

2.Provide advice to professionals and individuals, building effective and collaborative relationships with other organisations and deliver training and information on modern slavery and human trafficking 

• To provide expert information and capacity strengthening to a wide range of professionals, stakeholders and organisations encountered when working as an independent advocate
• To promote and demonstratea trauma informed and person-centered response, ensuring conduct, language and behaviour is anti-oppressive, anti-racist and culturally intelligent
• To deliver training, awareness raising and capacity strengthening sessions on a range of topics relevant to modern slavery and human trafficking in the UK

3.Risk Management and escalation:  

• Following procedures, policies and guidance to ensure a safe, effective, and efficient working environment 
• Identifying and escalating safeguarding concerns appropriately and in accordance with organisational policies, procedures and practice 
• Rapidly identifying, managing and when appropriate, escalating risks and health and safety matters 

4.Data Management: 

• Maintaining accurate and up-to-date case management notes and data in accordance with organisational and IMSA Model policies, procedures and good practice 
• Ensuring that data protection and information sharing policies are upheld 

5.Team Member: 

• To actively participate in all team meetings, upholding and promoting a supportive environment throughout the IMSA Model Hub and the wider network of IMSAs 
• To work collaboratively across the IMSA Model Hub and wider network of IMSAs to support best practice
• To raise awareness of issues of modern slavery, human trafficking, and the experiences of survivors across a range of organisations and individuals, building capacity, knowledge and improving responses to modern slavery and human trafficking 
• Support the aims of the IMSA Model and the IMSA Model Development Project, promoting the benefits of independent advocacy and the opportunity to reform responses to survivors of modern slavery and human trafficking across the UK 

6.Learning and Development:  

• Maintaining up-to-date knowledge of the changes in legislation and policy in relation to modern slavery 
• Adopt reflective practice approaches, identifying areas for improvement and seeking continued professional development opportunities 
• Monitoring policy changes, sharing and reporting on the impact of these changes on survivor outcomes 
• Successful completion of the Post Graduate Certificate for IMSAs 

7.For all roles: 

• Understand and uphold the standards outlined Hope for Justice safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise 
• Work at all times in line with Hope for Justice and the IMSA Model policies and procedures and the wider strategy, culture, and ethos of Hope for Justice
• Uphold the IMSA Model values and governance structure
• Respond to ad hoc assignments requested from time to time

Key Result Areas

• Survivors receive expert independent advocacy to realise their rights and entitlements, overcome barriers, and move towards their self-definition of recovery
• Effective partnerships are maintained enabling positive advocacy outcomes for survivors
• Data collection and clients’ case notes are accurate, reaching organisational standards and enable analysis, supporting the on-going development and improvement of the IMSA® Model Development Project 

We expect all our employees to understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that encounters our work and reporting concerns if they do arise.

As part of Hope for Justice/Slave Free Alliance, you will benefit from an excellent package including:

• 28 days annual leave plus bank holidays (pro rata)
• 1 day Marriage Leave
• Birthday Day
• Enhanced employer pension contributions
• Company sick pay
• Enhanced maternity and paternity pay
• Access to our Employee Rewards Platform, providing discounts and offers for well-known retailers
• Free, confidential Employee Assistance Programme for staff and their family
• Professional development opportunities
• Professional memberships paid
• Flexible and hybrid working

Role Details

Job type: Full time

Salary: £28,500 pa, salary will increase to £30,000 upon successful completion of the IMSA® PG Certification

Closing date: 26th August 2026

Location: Hybrid – within UK, with travel to Manchester when required

All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy – to view this please click here. Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Personal data of the selected candidate(s) may be transmitted to INTERPOL for a security check for the purpose of identifying threats the candidate could pose to children and vulnerable persons in regard to a sexual exploitation, sexual abuse and/or sexual harassment offences.

We would like to inform you that due to the high number of applicants we receive, we regret that we are not able to respond individually to all applicants. Only shortlisted candidates will be contacted for further steps in the selection process, thank you for your understanding.

Role Purpose: 

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed. 

Helpline Advisors will support service users via multiple channels—phone, email, SMS, WhatsApp, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident. 

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality. 

Role Responsibilities:  

• Answer incoming calls from victims of hate crime with empathy and professionalism. 
    

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports. 
    

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach. 
    

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals. 
    

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action. 
    

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff. 
    

• Maintain strict confidentiality in accordance with data protection and safeguarding policies. 
    

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach) 
    

• Participate in supervision, debriefs, team meetings, and reflective practice sessions. 
    

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices. 
    

• Contribute to service evaluation and team-wide improvements. 
    

• Deliver informative presentations on reporting processes and service pathways to different audiences, ensuring information is clear, accessible, and appropriate to the audience. 
    

• Support stakeholder engagement with police, local councils, and relevant partner agencies to strengthen reporting pathways, referral processes, and community confidence. 
    

• Deliver helpline services during evenings and weekends as a required part of the rota, ensuring appropriate coverage for service users outside standard office hours. 
    

• Carry out general office administration tasks, attend relevant internal and external meetings, and support day-to-day service coordination as required. 
    

• Undertake online monitoring and related reporting activity during quieter periods or downtime on the helpline, in line with organisational procedures and priorities. 
    

• Work as part of a small, supportive team. 

 
Person Specification:  

• Experience in helpline, support work, or similar client-facing roles. 
    

• Understanding of hate crime and its impacts, particularly on Muslim communities. 
    

• Excellent listening, communication, and note-taking skills. 
    

• Ability to manage emotional content and maintain professional boundaries. 
    

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia. 
    

• Excellent understanding of British Muslim communities, their diversity, and everyday practices. 

• Ability to work independently and manage time effectively in a remote/hybrid setting. 
    

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset. 

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary. 

• Commitment to the values of equality, diversity, and inclusion. 

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities. 
    

• Enhanced DBS check required (to be obtained on your behalf if your application is successful). 
    

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase. 

  

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid August. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.