Supporter engagement jobs

About the role
We are excited to recruit a Community Organiser for our Newport Parent Power project. This role offers a meaningful, paid professional development opportunity. The Brilliant Club will work in partnership with Jesus College, University of Oxford, King’s College London and the University of South Wales to engage with parents in Newport. Newport Parent Power is an established project which utilises the community organising-based model first created by King’s College London and Citizens UK with South London Parent Power.

Parent Power supports parents and carers to develop skills in community organising and advice and guidance on accessing higher education, empowering them to make change to support their children’s future and ensure that they have a fair chance in education and their future careers.

Working with us, the Community Organiser will:

• Support local pupils from underrepresented backgrounds by empowering their parent/carers to become higher education experts;
• Receive community organising training from Citizens UK and develop transferable skills;
• Build campaigns to combat local educational barriers with parent/carer communities;
• Join a nationwide community of community organisers making a significant impact on university access.

About you
The role will best suit someone who:
Essential

• Has knowledge of challenges faced in Newport’s communities.
• Has a demonstrable passion for furthering The Brilliant Club’s mission.
• Can adhere to information security policies included in the charity’s ISO 27001 manual (information security training provided).
   

Desirable

• Has prior experience of community focused work.
• Understands the current climate in the UK school system and some of the challenges young people and parent/carers might be facing.
• Understands the barriers young people face to university access and some of the ways these might be overcome.

Partnerships Officer

Location: Astolat – with opportunity for hybrid working.

Salary: £31,517 – £32,493 (Full Time Equivalent) 

Do you thrive on connecting with community organisations and driving partnerships that will genuinely improve the lives of unpaid carers?

Are you excited by engaging with voluntary, community and social enterprise organisations, especially those supporting under‑represented groups, and helping them become proud Carer Champions?

Do you thrive in a role where you use insight and data to guide your outreach, strengthen referral pathways, and spark collaboration? 

If so, you could be our Partnerships Officer — helping build a stronger, more connected network of support for unpaid carers across Surrey

We welcome job‑share applicants:
This is a full‑time position; however, we are open to it being shared between two people working 0.5 FTE each.

If you’re interested in applying as part of a job‑share, please indicate this in your application.

The Details

• Hybrid working – you’ll split your time between our Guildford office, your home, and community locations across the County
• You’ll be in the office weekly as part of staying connected with the wider team
• A driving licence and access to a car are essential, as the role involves regular travel across Surrey 
• You’ll be reporting to our Community & Partnerships Manager 

Role Overview 

The Partnership Officer is responsible for building relationships with community partners, embedding referral pathways, and leading the roll-out of accreditation schemes. With a specific focus on areas like VCSE engagement, the Partnership Officer will work to identify and support partners to become 'Carer Champions'. This role is proactive and data-informed, using insights to target engagement activity and build a network of organisations committed to supporting carers across Surrey.

Person Specification

• Demonstrable experience in a partnerships, community engagement, or outreach role.
• Proven track record of building and maintaining effective professional relationships with a wide range of stakeholders, including community groups and voluntary organisations.
• Experience of working collaboratively to deliver shared outcomes and support vulnerable or underrepresented communities.
• A strong understanding of safeguarding principles and procedures, particularly in relation to working with vulnerable adults and unpaid carers
• Awareness of the challenges faced by unpaid carers and the wider social care landscape.
• Knowledge of equality, diversity, and inclusion principles and how they apply to community engagement and partnership work.
• Excellent communication skills, both written and verbal, with the ability to tailor messaging to different audiences.
• Strong negotiation and influencing skills, with the ability to advocate effectively and build consensus.
• Highly organised with strong planning skills, able to manage multiple priorities and meet deadlines.
• Proactive and self-motivated, with the ability to work independently and take initiative.
• Competent in using digital tools and platforms for communication, collaboration, and reporting.
• Full UK driving licence and access to a vehicle.

Why Work With Us

At Action for Carers Surrey, we’re committed to creating a supportive, inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel appreciated and empowered in both your work and personal life.

Our Benefits Include:

• Generous annual leave – 28 days plus Bank Holidays for full-time colleagues, rising to 31 days with length of service.
• Company sick pay from day one, because your wellbeing matters.
• Paid carers’ leave, recognising and supporting those with caring responsibilities.
• Paid volunteering leave – up to two days a year to support a cause that matters to you.
• A paid personal celebration day to mark something meaningful — a birthday, family milestone, or special occasion.
• HSF – Health Saturday Fund membership, offering private healthcare support, Perkbox discounts and rewards, and an employee assistance programme.
• Flu jab reimbursement scheme to support your health and wellbeing.
• Employee payroll loan for help with unexpected expenses.
• Pension scheme with Smart Pensions, supporting your future financial security.
• Investment in bringing people together, including an annual employee conference and a summer social event to connect, collaborate and celebrate our collective impact.
• Staff carers group, offering connection, understanding and peer support.

To Apply

If you feel you are a suitable candidate and would like to work for Action for Carers, please click apply  to be redirected to our website to complete your application.

Application deadline for applications is 10am on Friday 17th April.

Depending on the volume of applications received, telephone screening may take place between Tuesday 21st April and Thursday 23rd April 2026.

Shortlisted candidates will be invited to attend an interview at our offices in Guildford, Surrey.  Interviews will be held between Monday 27th and Wednesday 29th April 2026, and applicants should ensure they are available on at least one of these dates.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for graduates who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as an Education Worker on IntoUniversity’s Graduate Scheme, helping to change the lives of young people. 

We believe that our Graduate Scheme is one of the most exciting in the charity sector, an excellent career opportunity with exceptional training and hands-on experience, opportunities for promotion, and the chance to work with young people and colleagues who will challenge and inspire you.

Locations: We have positions available in Bridlington
Contract: Full-time, permanent
Applications close: 9am 13th April 2026

Start date: 

As soon as possible 

Salary

£28,250 per year

What could my day look like?

The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.

In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.

As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort. 

Use your leadership abilities to strengthen and encourage the persecuted church around the world.

Today 388 million Christians experience high levels of violence and oppression for their faith. And the shocking thing is that most people in the UK don’t know about it. Open Doors UK and Ireland raises awareness about the growing levels of persecution and enables people to join a huge underground global network which is keeping the church alive in the most dangerous and difficult contexts - despite the determined efforts of extremists to eradicate Christianity.

As we identify with people suffering for their faith, through prayer, giving and taking action, we see our faith grow. We see the church here become the mature body that we are called, in Scripture, to be.

We are now seeking a Chief Executive Officer to lead this work through a season of missional growth, opportunity and ambition. The CEO will be pivotal in raising the profile of the persecuted church, deepening connections with the church in the UK and Ireland and influencing Government to protect Christians around the world.

To that end, the CEO will be a strategic leader, highly relational in approach, agile and nimble in mindset, delivery-oriented and passionate about strengthening the church.

If that sounds like you please see the job pack attached and prayerfully consider applying. You can expect to have your own faith, reading of Scripture and prayer-life, transformed!

Closing date for applications is 8th May 2026.

Sheffield Cathedral stands at the heart of the city as both an iconic Christian landmark and a living centre of prayer, worship, and mission. Guided by our commitment to be “A Place for All People,” the Cathedral is investing in new forms of sacramental mission across the Diocese of Sheffield.

The Community of St Paulinus (CsP) is a pioneering, non-residential community focused on resourcing sacramental church planting, forming disciples, and strengthening partnerships across the diocese.

This newly created role of Marketing & Content Lead reflects a strategic investment in building the public voice, identity and reach of CsP. We are seeking a creative and strategically minded marketing professional who will establish and grow CsP’s digital platforms from the ground up, developing a distinctive brand voice and presence that is rooted in Sheffield Cathedral while clearly expressing the unique identity of the Community of St Paulinus.

The postholder will shape CsP’s emerging communications strategy, build audiences, develop campaigns, and contribute to wider marketing thinking within the Project Resource Team.

The Marketing & Content Lead will sit within the Project Resource Team (PRT), alongside the Project Manager, Administration Assistant, and Fundraising Officer. The postholder will be line managed by the Project Manager and will be a key part of the agile Project Resource Team, which serves the CsP.  The postholder will also collaborate with the Cathedral Marketing and Communications Team, where appropriate, to ensure alignment and shared opportunity, with the wider Cathedral communications strategy and work. 

[This is a post which is funded by a grant from the National Church currently up to the end of 2028.  There will be further opportunity for us to review and extend the role if further funding is available with the current expectation that this could be until 2031.  Regular reviews on this will take place.  We have a strong record for applications and grants, but we are not in a position to give guarantees.]

£27,278 per annum (4 days per week or 30 hours per week) - Flexible working arrangements available by negotiation

A full job information pack is available from Sheffield Cathedral website.  Please visit.[A CsP Explainer document forms part of this job pack.]

Applications must be made on the Cathedral's own application form (which is also available on the Cathedral website).

Applications must be submitted by 12 noon on Thursday 9 April.

Short-listing by the panel will take place on Monday 13 April 2026.

Interviews will take place at Sheffield Cathedral Thursday 30 April 2026.

For an informal chat about this role, please email or telephone Paul Trathen, Project Manager, Community of St Paulinus. [Details through Cathedral website.]

Prospectus is delighted to be supporting one of the world’s greatest touring classical ballet companies as they look to appoint an Interim Head of People and Operations on a 6-9 month contract. This role is full time but also with some possible flexibility for those candidates looking for part time. Hybrid working from their site in Birmingham and remotely.

Our client is seeking interim leadership support to ensure stability, compliance, and continuity while enabling progress on key workstreams spanning culture, operational resilience, and organisational development. This role is predominantly focussed on supporting at a day-to-day operational level rather than being heavy strategic. Key HR responsibilities include overseeing HR operations, employee relations and union engagement, immigration and Visa sponsorship, policy and compliance, culture, EDI and wellbeing. On the operations side this will include supporting with Health & Safety Leadership, facilities & asset management, IT systems & digital capability, sustainability & carbon reduction and procurement.

The successful candidate will, first and foremost, have a broad understanding of HR having led HR functions previously. You will bring strong team leadership experience having managed HR employees previously. In addition, you will bring some experience and interest in supporting wider operations. As this role will be supporting the day to day running of the organisation you will need to be someone who enjoys the cut and trust of day-to-day tactical operations rather than a predominantly strategic role.

To apply please submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process.

Please note: Applications and interviews for this vacancy will be on a rolling basis therefore we encourage candidates to apply ASAP and we reserve the right to close the role before the advertised closing date

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

We are seeking a Mission Enabler, Regional Mission to work in partnership with key staff across the Movement. They will provide direction and energy to Scripture Union’s Regional Ministry with a focus on establishing and sustaining ministry opportunities. This will require the person to recruit, motivate, train, equip and support a large number of volunteers/Faith Guides, with whom they work in partnership as well as leading by example, through the modelling of excellent mission delivery to children and young people consistent with Scripture Union’s mission. This role will the cover the Greater Manchester area.

The successful candidate will:

· Identify, recruit and support Faith Guides, volunteers and Local Mission Partners (LMPs) through a range of methods, including electronic, phone and face to face.

· Provide relevant coaching and/or mentoring, equipping and resourcing for Faith Guides, volunteers and LMPs.

· Lead local mission activity within Scripture Union’s mission framework, establishing a clear hand-over process and timetable to local church partners.

· Pioneer new approaches/ideas in line with SU’s strategy that have the potential to be replicated elsewhere and lead to a greater scale and depth of mission activity.

· Support, by promotion or direct involvement,  SU’s wider programme of holidays and missions across England and Wales and, if appropriate, internationally.

· Undertake specific fundraising activities and approaches in line with SU’s fundraising approach.

Why join us? Beyond the profound impact of your work, we offer excellent benefits:

• A flexible, home-based role supporting work-life balance
• Competitive salary and generous pension scheme (up to 12% employer contribution) and option to opt in to Salary Sacrifice
• 23 days annual leave + bank holidays + 5 additional days to volunteer at Scripture Union events 
• Enhanced Maternity & Paternity Leave 
• Life insurance, Permanent Health Insurance (PHI), option to join BUPA Healthcare and access to an excellent Employee Assistance Programme 
• Free Bible Reading notes and staff discount on our other material
• A supportive, faith-filled environment where your work has eternal impact 

If you're ready to make a lasting difference and join a community united by faith, we want to hear from you! 

The Movement takes Safeguarding seriously. This role will require an Enhanced Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.

We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.

XLP is a vibrant youth work charity dedicated to shaping bright futures for young people. Leading the charge 
against poverty and educational failure in inner London, we offer holistic, long-term support to 11- to 25-yearolds in both schools and communities.

We are looking for an ambitious, hopeful and relationship-driven Corporate and Statutory Partnerships 
Director.

This role is pivotal to our growth plans and will generate significant and sustainable income by galvanizing and 
deepening corporate and statutory partner engagement and support.

Based in the heart of the City, you will combine commercial instinct with social purpose. You will 
build impactful partnerships that will enable and empower positive outcomes for young people whilst also 
contributing to improved social value for corporate and statutory partners. You will have senior-level 
experience in corporate fundraising, corporate social responsibility or business and partnership 
development.

As the Volunteering Development Manager you will provide day-to-day management, and work closely with partners to champion engagement with volunteering and support the development of Suffolk’s Volunteer Strategy. You will have a good level of knowledge of infrastructure support and be an experienced manager of people. You should have an awareness and understanding of the challenges facing the voluntary sector and be skilled in developing partnerships, be able to demonstrate sound financial acumen, and the ability to navigate multiple priorities.

This role will suit individuals who have a passion for the VCFSE Sector and who can champion building capacity, efficiency, and sustainability. You will be an excellent communicator at all levels and able to write and speak persuasively to a diverse range of groups. You will need to be driven, pro-active, flexible and resourceful as each role can have a busy and varied workload. You should also be confident working independently as well as having the ability to be a good team player. 

The successful candidate will be a proactive individual with a can-do attitude and appetite for learning. We are looking for individuals who can communicate with a wide range of people with varying degrees of experience

We are a friendly organisation, committed to promoting a diverse and inclusive culture in all that we do, and welcome applications from individuals of all backgrounds. We aim to create a workplace which is welcoming, fair, and inclusive, where people can be themselves and contribute to our vision and values.

We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, or on commencement of post. 

What we offer

You will work within a reputable charity which offers its employees benefits which include:

· Blended working where role allows

· Flexible working options to support work/life balance

· 33 days (FTE) increasing to a maximum 36 (FTE) annual holiday which includes an allowance for bank holidays

· Up to 4% matched pension contribution

· 2 days pro rata volunteering days to support volunteering in Suffolk

· Staff Discounts Scheme for a range of retailers including; shopping, holidays, insurance, eating out and health and leisure activities

· Company Sick Pay Scheme

· Continued Professional Development for job related development

· Family Friendly policies and practices

· Tailored induction

Closing date for applications: 9am Monday 13th April 2026

Interviews will be held on Thursday 16th April and Friday 17th April 2026

Working closely with the Participation Manager, you will help shape and develop programmes using collaborative approaches with community groups, schools and youth organisations. This will include building partnerships that support sustained engagement with underserved audiences and encourage young people and families to explore ongoing opportunities within Wakehurst.

An Enhanced DBS Check is required for this role.

We are looking for someone with significant experience of working with young people, families and community groups, with a strong emphasis on outreach and partnership development. You will have a proven track record of building and maintaining relationships with schools, youth organisations and community partners, and of successfully bringing new audiences into programmes or engagement opportunities.

You will be confident working externally and proactively developing connections, with significant experience of engaging under-served communities and a strong understanding of the barriers that can prevent people from accessing nature, science and cultural spaces.

You will play a key role in contributing to the growth of youth and family audiences at Wakehurst by identifying participation trends, developing targeted outreach approaches and working with partners to remove barriers to participation and improve access to engagement opportunities. You will support the development of clear pathways that enable participants to move from initial engagement into deeper involvement with Wakehurst’s programmes, including opportunities linked to the Community Access Scheme.

You will be an excellent communicator with strong organisational skills, able to manage multiple relationships and coordinate projects effectively while working collaboratively with colleagues across different teams. An interest in nature, conservation or environmental engagement is important, alongside a genuine passion for supporting people to connect with the natural world.

Experience of developing new participation initiatives, and embedding inclusive practice within programmes, as well as knowledge of evaluation and safeguarding, would be beneficial.

This role is based at Wakehurst with the option of regular home working, subject to operational requirements.

About Us

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

Head of Financial Planning & Strategy
London (Hybrid) 
Contact -3-6 Months

A leading, globally recognised research organisation is seeking a Head of Financial Planning & Strategy to drive financial insight, performance and strategic decision-making.

Reporting to the Director of Finance, you will lead a high-performing team and play a key role in shaping long-term financial planning, budgeting and forecasting, while partnering closely with senior stakeholders and trustees.

Key responsibilities include:

• Leading financial planning, budgeting and long-term forecasting
• Delivering insightful analysis to support strategic decision-making
• Overseeing business partnering and research finance teams
• Supporting investment decisions through financial modelling and business cases
• Enhancing reporting, business intelligence and performance insight
• Supporting ongoing finance transformation, including a current ERP implementation

You will be a qualified accountant (ACA, ACCA, CIMA or equivalent) with strong experience in financial planning and business partnering within a complex organisation. Strong stakeholder engagement, leadership and analytical skills are essential.

Experience of ERP implementations is highly desirable, particularly Oracle.

This is an excellent opportunity to join a purpose-led organisation and make a meaningful impact.

Hours: Full time (30 hours over 4 days) At least one day (Wednesday) in our Belfast office.
Location: Northern Ireland 

The role: 

We are looking for an experienced community organiser to join the Northern Ireland team at a very exciting time. The role will be to build power by supporting communities to campaign for environmental and climate justice. 

You will also help grow a grassroots movement for change with a particular emphasis on supporting groups having to deal with unsustainable developments imposed on their community.

Although based in Northern Ireland you will also be expected to work with other related teams across these islands and share local to global stories of solidarity.

Key Skills and Attributes: 

You must be able to listen to, engage with and support communities in their local campaigns as well as joining up issues to effect Northern Ireland-wide change. You will have a deep understanding of campaigning at grassroots level, managing complex relationships and working with diverse communities of people. Ideally you will have a background in the environment/human rights.

In a climate and ecological emergency business as usual is no longer an option so you must be able to demonstrate an understanding of transformational change as well as the need for local and grassroots action. 

We are looking for a confident communicator with a knowledge of digital activism and other forms of communication. You will able to design and deliver support for grassroots networks. You will be flexible enough to juggle the demands of a multi-campaign organisation as well as responding rapidly and effectively to changing external circumstances.

Working directly with groups and activists which will sometimes require evening and weekend work. 

Job share arrangements would be considered. 

The team: 

The Northern Ireland team campaigns on a range of environmental threats – extractive industries, climate breakdown,nature depletion, water exploitation and industrial agriculture.We also support communities on the issues that are important to them. As well as community activity we use our collective energy to make transformational change and strategic interventions at local and central government level. The team can help on campaign strategy, planning and legal matters, the sharing of stories and, crucially, helping people to help each other to form a growing movement demanding change.

Closing date: Wednesday 15th April 2026 (23:59)

Please note we only accept applications via the Friends of the Earth Application System.

We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture. 

Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.

Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.

Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all. 

The New Economics Foundation is a think- and do-tank that works with people igniting change from below and combines this with rigorous research to fight for change at the top. We are determined to build an economy that works for people and planet, and for us that means: shifting power to people and communities, guaranteeing economic security for all, and making a fast and fair transition to a green economy.

As we celebrate our 40th anniversary, we are looking for talented people who can help us make the next forty count for even more. As part of this, we are recruiting a Senior Digital Officer to maximise NEF’s impact by embedding a digital-first approach. They will be responsible for designing and delivering high-quality and engaging digital communications that influences public opinion and policymaking. The role sits in NEF’s communications team, which works to ensure that our stories and activities are communicated effectively to a wide variety of audiences to help shift the dial. 

This will be a fantastic opportunity to lead on developing and driving a new digital strategy for NEF. It will offer the chance to push the boundaries of traditional channels to reach new audiences, improve engagement with NEF’s growing network of supporters, and expand our visibility and impact.

You will need proven experience of developing and leading impactful digital communications strategies or campaigns. You will be a strong writer with exceptional digital skills and a flair for communicating creatively. You’ll need to work well under pressure, juggling multiple deadlines and the competing demands of a busy communications team. You’ll have experience of two or more of the following: campaign communications[HP1] , social media, design, or video/audio production, and be keen to expand your skills further.

Previous think tank experience is not required and we welcome applicants from a range of sectors.

NEF wants to be an inclusive workplace with a diverse body of staff. We don’t want to conform to the traditional think tank model where people from certain backgrounds are hugely under-represented. We know we have some way to go in this and are therefore genuinely keen to receive applications from Black, Asian and minority ethnic people; women; disabled people, people who identify as LGBT+; people with experience of mental health problems; and people who identify as working class or have done so in the past.

We will make use of positive action to select between candidates of equal merit as a way to address under-representation in our workforce.

Deadline for applications: midnight, Tuesday 28 April 2026

Interviews: First stage interviews will be online on either Tuesday 5 May or Wednesday 6 May, with second stage in-person interviews in the London office on Monday 11 May

Start date: ASAP

To apply: Please send your CV and responses (in Word format) to the following three questions:

1. Please provide links to two digital campaigns you led or played a central role in. For each example, briefly (one paragraph for each) outline your role, the objectives, the tactics used, and the impact achieved.

2. What’s one digital trend or platform shift you think organisations like NEF should be paying more attention to, and why? (max 200 words)

3. Tell us why you would like to work at NEF and what you think you can bring. (max 200 words)

 Location: Hybrid. Staff are expected to spend a minimum of two days a week in our central London office, but we will explore different arrangements with individuals where this is helpful to support making reasonable adjustments for those with protected characteristics and/or caring responsibilities.

Please also complete the Equality and Diversity monitoring form.

You must be eligible to work in the UK, as we are unable to sponsor visas.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.

The role

As our Advice Session Supervision, you will play a pivotal role in leading and managing the delivery of advice services across both office-based and community outreach settings.

You will supervise, support, and develop a team of employed advisers, volunteers, and supervisors—ensuring our services are of the highest quality and delivered in line with Citizens Advice standards. 

This includes oversight of advice sessions, project coordination, case checking, and ensuring team members are up to date with training and development.

This is a key leadership role requiring strong people management skills, sound advice knowledge, and the ability to motivate and empower others. You will demonstrate a deep commitment to the aims and principles of the Citizens Advice service, with a passion for achieving the best outcomes for our clients.

To succeed in this role, you will be:

• Resilient and calm under pressure

• A strong communicator and confident decision-maker

• Flexible and proactive in a fast-paced and evolving environment

• Organised, responsive, and capable of leading others through change
   

You’ll also bring experience of delivering advice and working with diverse client groups.

The role will involve regular travel between our central office and community venues across the City of Doncaster, so flexibility and a willingness to work in various locations is essential.

Role profile

Team Leadership & Line Management

• Supervise and support a team of advisers and volunteers in order to provide high quality accurate advice to service users and partners

• Conduct regular supervision, appraisals, and performance reviews.

• Support with recruitment, induction, and development for advisers and supervisors.

• Promote a culture of collaboration, learning, and inclusion.

Service Delivery Oversight

• Ensure smooth delivery of generalist and specialist advice services across all channels (in-person, phone, online, outreach).

• Monitor session flow and respond to operational pressures and safeguarding issues.

• Manage rota planning and resource allocation in response to demand.

Quality & Compliance

• Oversee quality assurance and ensure advice meets Citizens Advice standards.

• Conduct case checks, Independent file reviews, and support remedial action where needed.

• Promote continuous improvement and respond to client feedback or complaints.

• Ensure supervisors, advisers and volunteers complete tasks and remedial action in a timely manner.
   

 Technical Support & Guidance

• Act as a point of escalation for complex advice queries from supervisors, advisers and volunteers

• Ensure technical knowledge is shared and updated across the team.

• Contribute to internal training and CPD activities.

Training & Development

• Ensure all supervisors, advisers, and volunteers are up to date with mandatory and role-specific training.

• Monitor attendance at refresher events and promote a learning culture.

• Liaise with internal trainers to coordinate support and capacity building across teams.

• Ensure own training and professional development is kept up to date in line with role requirements.

 Service Development & Data Monitoring

• Use data, KPIs and trends to inform improvements and plan service delivery.
  Support the development and implementation of new projects and funding bids.

• Engage with partners and stakeholders to extend service reach and impact.

Research and campaigns

• Assist with research and campaigns by providing information on clients' circumstances and current issues faced 

• Provide statistical information on the number of clients and nature of cases and provide regular reports to management. 

• Monitor service provision to ensure that it reaches the widest possible client group. 

• Alert other staff to local and national issues and campaigns. 

  Person specification 

Essential: 

• At least 1 years’ experience supervising advice services or managing advice teams.

• Sound understanding of regulated advice delivery (e.g., debt, benefits, housing).

• Proven ability to manage people and deliver operational leadership.

• Experience conducting case checks and applying Citizens Advice quality standards.

• Strong interpersonal and problem-solving skills.. 

• Have access to a vehicle and be willing to travel to locations across Doncaster 

• An understanding of local and national issues that may affect those accessing the service provision 

Desirable:

• Experience of building relationships with partners and external organisations 

• Experience of working within a community setting

• Proven experience of working towards and achieving targets and running funded projects 

• Experience of providing advice 

• Familiarity with Citizens Advice systems and service models.

In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

Terms and conditions

• Full time salary £28,000 -  £31,700 per annum depending on experience

• Hours - 37 hours per week with some requirement for out of usual office hours remote supervision

• A full-time post holder will be entitled to 28 days which are inclusive of the 8 normal bank holidays and 4 associated days. 

What we give our staff

We’re proud to be a National Living Wage employer, committed to ensuring all our staff are paid fairly and competitively.

At Citizens Advice Doncaster Borough, we value our people and offer a comprehensive benefits package to support your health, wellbeing, and professional growth. This includes:

• Access to the Cycle to Work scheme, promoting healthy, sustainable travel

• Membership of the Westfield Health Cash Plan, providing money back on everyday healthcare costs such as optical, dental, and physiotherapy

• A tailored induction and ongoing training, with opportunities for continuous professional development

• A collaborative, supportive team environment with regular peer support and knowledge sharing

The option to join our pension scheme through NEST, including employer contributions to support your financial future

Join us and be part of a friendly, purpose-driven team making a real difference in people’s lives across Doncaster.

Our values

We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

3 things you should know about us

1. We’re local and we’re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales.

2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.

3. We’re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

How Citizens Advice Doncaster Borough works

We are an independent charity governed by our trustee board, and operating from 3 main offices, plus outreaches, across the borough of Doncaster. Our Chief Executive is James Woods.

We are a forward-looking and expanding organisation with a team of paid and volunteer advisers and admin staff.  Our team works across all our offices to deliver high quality generalist advice and casework in debt and benefits – and clients have access to our services through drop-in, appointment, telephone, email and web chat.

We are committed to Citizens Advice aims, principles and policies and equality and diversity standards are embedded throughout our organisation. It is essential that all our clients have an equal opportunity to access our services and all our staff work hard to put this into practice.

Overview of Citizens Advice

The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members.

This role sits our network of independent charities, delivering services from

• over 600 local Citizens Advice outlets

• over 1,800 community centres, GPs’ surgeries and prisons

They do this with:  

• 6,500 local staff

• over 23,000 trained volunteers