Supporter experience assistant jobs

Programme Coordinator

We are seeking a Programme Coordinator to support high-impact projects that enable finance play a meaningful role in building a fairer, greener and more resilient economy.

Salary: £34,000–£43,000pa DOE
Location: Central London (hybrid: 60% office / 40% home)
Hours: Full time, 37.5 hours per week
Contract: 12 month fixed term
Closing date: 28th February 2026

Interviews: 1st Interviews to be held 11-17th March and 2nd interview Week commencing 23rd March
Start date: April 2026 or as soon as available

About the Role

As Programme Coordinator, you will play a key role in delivering the Impact Investing Organisation’s innovative programmes, helping to create practical solutions that enable private capital to address major societal challenges. Working with colleagues across the organisation and a wide range of external partners, you’ll support activities spanning research, stakeholder engagement, project coordination and thought leadership.

Key responsibilities include:

• Planning and coordinating meetings, workshops, roundtables and events, including logistics, materials, agendas and follow up.
• Supporting and developing relationships with stakeholders across financial services, government, business and civil society.
• Contributing ideas and supporting constructive discussions during engagements.
• Assisting communications and engagement activity, including social media, campaigns and sector advocacy.
• Producing clear and well structured written materials such as briefings, presentations, articles and fundraising proposals.
• Conducting desk research and supporting stakeholder engagement to inform research and programme design.
• Tracking project deliverables, risks, milestones and KPIs, helping to ensure effective and timely delivery.
• Supporting internal processes, systems improvements and team wide initiatives.

About You

We are looking for someone who brings curiosity, strong communication skills and a proactive, collaborative approach. You will have experience contributing to projects and working with stakeholders, as well as producing high quality written materials for varied audiences. You will be comfortable managing multiple tasks, adaptable to changing priorities and confident taking initiative with the right support.

Digital literacy (e.g. Microsoft 365), strong interpersonal skills and a commitment to the belief that finance can drive positive social impact are essential.
Experience in investment, financial services, social impact, policy or related fields is welcome but not required.

About the Organisation

This  Impact Investing Organisation is an independent non profit dedicated to transforming capital markets so they support a fairer, greener and more resilient future. Through our Challenge Labs, field building initiatives, research, training and policy engagement, we work with financial institutions, businesses, government, regulators and civil society to drive systemic change. As a small, mission driven team, we are collaborative, ambitious and independent in our approach. We value diverse perspectives and are committed to building an inclusive and supportive workplace. We welcome applicants from under represented backgrounds and encourage flexible working.

Other roles you may have experience of could include:
Project Coordinator, Programme Officer, Policy Assistant, Research Officer, Engagement Coordinator, Events Coordinator, Impact Officer, Social Investment Assistant, Programme Support Officer, Project Officer. Analyst. #INDNFP

Use of Artificial Intelligence (AI) in applications

We recognise that AI tools are part of many people’s working lives and may be used in preparing applications. That said, applications are assessed on the basis of your personal experience, judgement and examples. We score for specificity and authenticity; responses that appear generic or indistinguishable from standard AI-generated content will be scored lower. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Key Information

Location: Kennington, office-based

Salary: from £34,000

Contract: Full-Time, Maternity Cover (9-12months)

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate

Assessment Day: Thursday 5th March

For more information please read through our Work With Us Information Pack and Job Specification.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Role Responsibilities

Strategy, vision and impact

• Be at the forefront of leading our ‘big picture’ vision of a transformed society, empowering churches to transform young lives 
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme 
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets 

Leadership, line management and training

• Lead your team with confidence; spurring them on our mission; invest in a team culture of excellence, belonging and fun 
• Manage and develop the Lead Coach and Assistant Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees 
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate
• and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets 
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment 

Operations 

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

Person Specification

• You are an active Christian, passionate about your work being a lived expression of your faith 
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment 
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills 
• You are looking for a varied, hands-on role, where you won't be tied to a desk 

Are you driven by using financial insight to influence decision and strategy?

Join a growing business for good, that supports charities access high‑quality finance and operations support. As they expand their London presence, they're looking for an experienced Finance Business Partner to lead financial delivery for a portfolio of charity clients. This is a role with real autonomy, variety, and influence.

About the Role

This is a genuine business partnering position where you’ll take ownership of the end-to-end finance function for your portfolio, acting as the primary financial contact and trusted advisor to senior charity leaders. Based in their Westminster hub and connected to the wider team remotely, you’ll play a key role in strengthening financial resilience across multiple impactful organisations.

You will:

· Prepare and present monthly management accounts with clear insight

· Lead budgeting, forecasting and long-term financial planning

· Present financial updates to Executive Teams and Boards, offering constructive challenge

· Support funding bids and donor reporting with strong financial modelling

· Produce year-end accounts and manage auditor/examiner relationships

· Support and line-manage at least one Finance Assistant,

Every day, you’ll help charities make confident, data-informed decisions that protect their mission and future.

About You

We’re looking for a confident, commercially minded finance professional who enjoys variety, responsibility and building meaningful relationships.

You will bring:

· Professional qualification (ACA/ACCA/CIMA) or equivalent experience

· Strong experience producing management accounts and external reporting

· Confidence presenting financial information to senior leaders and Boards

· Experience with SME accounting systems (Xero and/or QuickBooks ideal)

· Strong organisational skills and the ability to manage multiple clients

· Aptitude for working autonomously and making sound decisions

· Excellent communication skills, able to translate numbers for non-financial colleagues

· Experience in or alongside the charity sector (desirable but not essential)

You’ll thrive if you enjoy problem‑solving, autonomy, and being a steady, trusted presence for purpose‑driven organisations.

Doing Good Recruitment is committed to the highest standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics, as well as socio-economic background. We understand that applicants may not always meet every criterion listed in the job description, if you meet most, we encourage you to apply.

Shop Manager - Wimbledon

Permanent, 35 hours

Starting full-time salary £23,581.58 a year + an additional £2,000 market supplement.

Wimbledon shop - 84 The Broadway, London, SW19 1RH

Join Our Community

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

The role

As Shop Manager of Scope’s Wimbledon shop, you’ll have the autonomy to run the shop with creativity and flair. Every day is different

In this role, you’ll lead a team of paid colleagues and volunteers, offering clear guidance, encouragement, and development. Using your experience and management skills, you’ll help grow sales while making sure every customer and donor enjoys a welcoming and inclusive shop experience. In this role you will:

· Ensure shop sales performance is maximised, actively seeking ways to improve the shop’s performance on a continuous basis.

· Manage all aspects of stock collection and preparation; ensuring that stock processing levels are sufficient to achieve required shop floor density, encouraging stock donations at all times. Also support our online selling with identifying suitable items and listing on online selling platforms

· Recruit, manage and develop paid colleagues and volunteers within Scope’s HR and operational policies and procedures and build a strong team

· Work collaboratively with the Assistant Shop Manager

For more information about the role’s responsibilities, and the skills and experience required please visit our website. 

About you

We’re looking for someone who has:

· Previous experience as either a Retail Shop Manager, Assistant Manager, or a Supervisor looking to step up, ideally in retail or charity shops.

· Commercially aware and able to spot opportunities

· Be able to lead and support people

· Customer-focused, with a can-do attitude

· A team player with strong work ethic

· Accurate and detail-oriented

· IT literate and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Please make sure you explain in your application, with examples, how you can meet these important skills.

Working in our shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full-time: 35 hours per week, five days out of seven

Part-time: Weekly hours on a seven-day rota

Additional Information

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop without other staff present.

You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.

Anonymised applications

We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.

Our values

Pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Our promise to disabled people

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).

If you need any changes or support during the recruitment process, please email us via our website.

You can also find more details about asking for adjustments at interview on our website.

Important to know

· You must meet all the essential requirements listed in the job description.

· If lots of people apply, we may need to limit interviews to a fair number of disabled applicants who best meet the criteria.

Equality, Diversity and Inclusion

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Friday 30 January 2026.

You will be part of a warm, supportive and forward-thinking community dedicated to nurturing young people academically, emotionally and spiritually. Seeking an ambitious, relationship-driven Development Manager to lead and grow our fundraising, community engagement, and alumni relations activity across our family of schools. This is an exciting opportunity to join a values-led educational trust and play a strategic role in supporting life-changing bursaries, major development projects, and the flourishing of our parent and alumni communities. Working closely with the COO, Heads, Governors, and our dedicated volunteer networks, you will champion a culture of philanthropy, belonging, and long-term support for our schools.

As Development Manager, you will:
Lead the Fundraising Strategy - Design and deliver a long-term fundraising strategy, with a particular focus on bursaries and capital projects
Build and nurture relationships with donors and prospects
Develop a strong, sustainable donor pipeline
Monitor fundraising performance and share regular progress updates with senior leaders.
Line manage the Development Assistant
Grow Our Alumni & Parent Communities
Create a vibrant alumni programme shaped around events, storytelling, and engagement opportunities
Oversee alumni data management and ensure GDPR compliance
Coordinate high-quality alumni communications, reunions, and digital content
Support & Empower Volunteers
Act as the main liaison for parent-led groups, providing guidance and partnership
Support community events such as fairs, auctions, uniform sales and fundraising initiatives
Deliver Inspiring Communications & Events
Work with Marketing to champion development of stories across digital and print channels
Produce engaging content that demonstrates the impact of giving
Plan and deliver stewardship and cultivation events, including receptions, legacy gatherings and giving campaigns.
Oversee development administration, correspondence, databases, and budgets
Travel is required one day a week to their other site in surrey

About You
Proven success in fundraising, development, alumni relations or stakeholder engagement
Exceptional interpersonal and relationship-building skills
Strong written and verbal communication, including ability to create persuasive content
Experience managing multiple projects strategically and efficiently
Confident using CRM systems and working with donor/alumni data
Experience leading or mentoring staff
A proactive, collaborative approach with the ability to work independently
Experience working with senior leadership or major donors
Knowledge of GDPR and charity sector compliance
Understanding of donor stewardship, major gifts or planned giving

If this role is of interest, please apply ASAP with an up-to-date word version of your CV highlighting all your relevant experience. Please do feel free to get in contact to discuss this role in detail or if you have any queries.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they are likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives. 

We provide free specialist care and support to patients with terminal illnesses whilst offering vital emotional support for their families. It's all about giving them the best possible quality of life. The support we offer is tailored to meet individuals' medical, social, spiritual and emotional needs.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through three ways:

• Growing and transforming our direct care and support 
• Delivering more practical information and support 
• Leading in shaping the end-of-life experience  

Job Description

We are seeking a skilled and compassionate Chef to join our Facilities team at the Marie Curie West Midlands Hospice. In this important role, you will create high-quality, nutritious meals for patients, staff, volunteers, and visitors, while maintaining the highest standards of food safety and hygiene.

You will bring strong culinary expertise, the ability to design and deliver varied menus, and a commitment to excellent customer service. We’re looking for someone who works well within a team, shows initiative, adapts easily to changing demands, and demonstrates a genuinely caring approach.

You will also assist the Head Chef in supervision of Catering Assistants, assist with staff rotas, help recruit junior team members, and manage supplier selection and ordering processes.

If you are passionate about delivering great food and making a meaningful difference to the lives of others, we’d be delighted to hear from you.

Contract:  Full Time; 37.5 hours per week

Working Days: Five days per week, Monday through Sunday, including Bank Holidays

Salary: Agenda for Change Pay Scale Band 3, £24,937–£26,598 per annum, with additional pay for weekend shifts.

Based: Marie Curie West Midlands Hospice, Solihull

Essential Criteria:

• City & Guilds 706/1, 706/2, or Level 2 NVQ in Food Production and Cooking (or equivalent qualification) ?
• Basic food hygiene certificate ?
• Relevant catering experience?
• Experience supervising staff
• High levels of Health and Safety awareness?

Desirable Criteria:

• Previous experience working within a healthcare environment
• NVQ Level 3 qualification
• Intermediate food handling certificate

What's in it for you:   

• Annual leave allowance 27 days plus 8 public holidays (pro-rated) 
• Competitive Policy for parental/sick Leave   
• Continuous Professional development   
• Industry leading training programmes   
• Generous Enhancements

Marie Curie Benefits Package:  

• Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%)  
• Marie Curie Group Personal Pension Scheme  
• Loan schemes for bikes; computers and satellite navigation systems    
• Help with eyecare cost (T & C’s apply)   
• Entitled to Marie Curie Blue Light Card   
• Entitled to Benefit Hub Discount Scheme  
• Life assurance

To view the job description, 

Advert Closes: 5-March-2026

Application Process 

To apply, please submit an online application and include a copy of your most recent CV detailing your experience, how you meet the person specification and why you would like to work for Marie Curie. 

For more information or an informal chat please contact

Additional Information

We reserve the right to close this vacancy early. 

Agencies need not apply. 

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We provide care for all, and that commitment extends beyond the people we serve. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

About The Role

This part time Welcome Desk Team Lead role is a key operational position within the Arboretum’s Visitor Experience team. Working 30 hours per week, you’ll take the lead on the day to day running of the welcome desk, ensuring visitors receive a smooth, professional and well managed experience from the moment they arrive. You’ll work closely with the Assistant Visitor Services Manager to support delivery across the site, balancing excellent customer service with strong operational oversight.

The Arboretum is the UK’s dedicated year-round centre of Remembrance and is part of the Royal British Legion. At its core, the Royal British Legion is a people-focused organisation. It’s made up of individuals who are committed to doing their very best for others, while also making the most of the opportunities and experiences we provide.

You’ll coordinate welcome desk activity, oversee tills and reporting, support daily briefings, and act as a duty manager when required. The role also involves supporting rotas, contributing to seven-day operations across peak and quieter periods, and assisting with extended opening for events. With responsibility for guiding paid staff and volunteers, you’ll help ensure the team is confident, well-trained and able to deliver consistently high standards in a busy visitor environment.

This role would suit someone with solid experience in customer-facing operations, ideally within a visitor attraction, leisure or retail setting, who enjoys leading people and keeping things running efficiently behind the scenes. You’ll be confident handling cash, comfortable supporting volunteers, and able to adapt to changing demands across the site. In return, you’ll be part of a collaborative, purpose-led organisation where visitor experience, teamwork and professionalism genuinely matter

Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR

Employee benefits include -

- 28 day’s paid holiday per year (plus bank holidays), increasing to 29 days after 2 years and 30 days after 5 years. Plus the ability to buy up to 1 working week of additional leave
- Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Employee Assistance Programme
- Reward Hub online benefits platform with extensive offers and discounts

About the National Memorial Arboretum
The Arboretum is the UK’s leading year-round centre of Remembrance and a proud part of the Royal British Legion. Spread across 150 acres, it is home to more than 350 memorials, including the nationally significant Armed Forces Memorial, paying tribute to the service and sacrifice of those who have served and continue to serve our country. The site is also filled with around 30,000 maturing trees and a wealth of wildlife, making it a beautiful and peaceful place to reflect. Each year, the Arboretum attracts around 300,000 visitors, many of whom attend over 200 events held throughout the year.

In March 2017, the National Memorial Arboretum opened its new award-winning Remembrance Centre, offering an even more powerful and immersive experience for all those who visit. This truly is a special place – a living memorial that honours the dedication and sacrifice of our Armed Forces community.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

National Memorial Arboretum is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 6th March 2026
Interview Dates: 12th & 13th March 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Head of Finance

Location: Midlands – Leicester or Birmingham (hybrid working)
Salary: £48,500 per annum, FTE 37.5 hours (we will also consider a 4-day / 30-hour week)
Contract: Permanent (we will consider interim-to-permanent arrangements)

Join a charity fighting hunger, tackling waste and creating opportunities

We are a forward-looking regional charity working across the Midlands to fight hunger, tackle food waste and create opportunities for people and communities. We believe no one should go hungry when good food is going to waste, and that everyone deserves the chance to thrive.

We are now looking for a Head of Finance to join our Senior Leadership Team and play a central role in ensuring our financial strength, sustainability and growth – so we can maximise our social impact.

The role
As Head of Finance, you will be the organisation’s lead financial expert, reporting directly to the Chief Executive and working closely with fellow senior leaders and Trustees. You will provide the financial insight and leadership that underpins strategic decisions and day-to-day operations.

You will:

• Lead the development and delivery of the organisation’s financial strategy, ensuring long-term sustainability and supporting our strategic priorities and business plans.
• Oversee all aspects of financial management, including budgeting, forecasting, management accounts and statutory accounts.
• Lead on financial reporting and liaison with the Trustee Board, including servicing and advising the Trustee Finance Committee.
• Ensure strong financial controls, including procurement, credit control, cash flow management, payroll and systems that support growth.
• Take responsibility for statutory and regulatory financial compliance, including HMRC requirements and charity/company reporting.
• Provide clear, insightful financial analysis to support decision-making, funding applications and operational improvement.
• Work closely with budget holders across the organisation, building financial understanding, ownership and accountability.
• Lead, support and develop a small Finance team of two (Finance Officer and Finance Assistant).

This is a highly impactful role where your work will directly enable the charity to reach more people, make better use of surplus food, and create meaningful opportunities in communities across the Midlands.

About you

We are looking for a values-led finance leader who is motivated by using their skills for positive social impact.
You will bring:

• Significant experience in a senior financial and management accounting role, with responsibility for budgets, management and statutory accounts, controls and reporting.
• Experience of leading a finance function, including oversight of payroll and pensions.
• Strong skills in financial planning, analysis, forecasting and budgeting, and the ability to communicate clearly and confidently with senior leaders and Trustees.
• Experience of working with or supporting a Board or Finance Committee, providing clear, insightful information and advice.
• Confident use of Excel and finance systems to produce robust, timely and accurate information.
• A proven ability to lead and develop a team, building a positive, inclusive and high-performing culture.
• Excellent interpersonal skills – able to influence, challenge and support colleagues at all levels.
• A collaborative, solutions-focused approach and the ability to manage competing priorities.

We welcome candidates who are:

• Professionally qualified in accountancy or who can demonstrate equivalent experience.
• From any sector – charity experience is not essential. We are very open to candidates bringing transferable skills from commercial, public or other not-for-profit environments, with a commitment to learning charity-specific requirements (such as charity/SORP accounting) as part of your induction.

What we offer

• A Midlands base in either Leicester or Birmingham, with hybrid working.
• Salary of £48,500 per annum (FTE, 37.5 hours), with 4-day / 30-hour week options considered.
• The expectation of a cost of living increase from April.
• The opportunity to be part of the Senior Leadership Team, shaping the future direction and impact of the organisation.
• A chance to use your finance expertise to directly support people facing hunger, poverty and barriers to work, while reducing food waste.

Inclusion and accessibility
We are committed to building a team that reflects the diversity of the communities we serve and to creating an inclusive working environment where everyone can be themselves and perform at their best. We warmly encourage applications from people of all backgrounds and sectors, including those who may not have worked in a charity before.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Role outline and purpose

The Head of External Relations leads strategic engagement and influencing activities to ensure hunger and hardship remain a priority for key external audiences, to build the breadth and depth of support needed to help end the need for food banks.  This role engages and influences target stakeholders in government, business, civil society and faith communities to prioritise hunger and hardship in their decisions and actions.

This role is part of Trussell’s Prioritising Hunger and Hardship programme, the goal of which is to keep hunger and hardship at the forefront of conversations and decision making – both amongst the public and key individuals and organisations relevant to our cause.  This role is focused on the successful delivery of the overall programme outcomes, contributing to the fulfilment of our long-term vision of a UK without the need for food banks.

Role responsibilities

· Leading the organisation’s external influencing strategy to shape key conversations, decisions, and activities among target audiences to ensure hunger and hardship remain a national priority.  Working closely with colleagues across the organisation focused on influencing and advocacy with relevant stakeholders (e.g. policymakers, advice sector, local authorities).

· Develop and maintain high-impact senior relationships with key parliamentarians, civil servants, faith leaders, youth organisations, the wider charitable food sector and other partners to build strategic support and unlock change.

· Oversee targeted engagement programmes that deepen collaboration with, and activate, key stakeholders and organisations to build and amplify the long-term wide-ranging support needed to end the need for food banks – including youth and wider civil society organisations, charitable food providers and faith communities.

· Shape and support coalitions that align around shared priorities, build a unified narrative, and strengthen the collective voice of organisations working to support people facing hunger and hardship.

· Act as an external spokesperson representing the organisation in media, at external events and high-level meetings and through written commentary.

· Provide team leadership, direction, support and line management.  This will include regular 1:1s and reviews to ensure object and targets are met.

Person Specification

Technical skills and minimum knowledge:

· Proven track record of developing and delivering successful influencing strategies, focused on wide-ranging and high-profile external audiences

· Extensive experience in senior stakeholder engagement, coalition building, and influencing with impact across a wide range of partners, including a strong understanding of the UK political landscape and policy processes

· An understanding and appreciation for faith communities, particularly the role churches play in mobilising communities to end the need for food banks

· Knowledge of issues related to hunger and hardship, with an ability to translate complex policy into accessible messaging

Behaviours and competencies:

· Strategic thinker with the ability to anticipate and respond to changing political and social environments

· Role model inclusive behaviour, values and leadership including empathy for people from disadvantaged, marginalised or socially excluded backgrounds

· Comfortable working in a fast-paced and high-performing organisation, combining problem-solving with collaborative interpersonal skills

· Effective communications and influencing skills: diplomatic, builds rapport, accessible and audience-appropriate presentation, and highly persuasive

Key Stakeholders

· Programme Leadership Team, particularly Heads withing Prioritising Hunger and Hardship (Head of Programme, Communications, and Research)

· Key influencing stakeholders within Making Social Security Work, Sustainable Holistic Advice, and Supportive Communities programmes (including Heads of Policy, Advice Advocacy, Community Building, and Community Design)

· Senior Audience messaging specialist (in programme)

· Scotland, Wales, and Northern Ireland leads

· Assistant Director of Income Generation

· UK parliamentarians and officials

· Senior sector partners

· Senior Church leaders

Project Manager, Policy Fellow

Terms: full time; 3 year contract
Salary: £36,400-46,000
Location: Remote working, option to use co-working space.  There will be requirements to travel internationally.
Start Date: As soon as possible
Reports to:  Programme Manager, Senior Policy Fellow, Dr Chiara Cervasio

Please note:  Applicants must have the right to work in either the UK, Italy or Germany and be either currently located in one of these countries or prepared to relocate prior to commencing employment.  In this case, BASIC is not providing any relocation assistance and is unable to sponsor VISAs.

About BASIC

BASIC is an independent, non-profit think tank working to safeguard humanity and Earth's ecosystem from nuclear risks and interconnected security threats, for generations to come. Our vision is for a global security consensus founded on multilateralism, the recognition of the indivisibility of security, adherence to Earth's planetary boundaries, and consideration of future generations.

For nearly 40 years, we have built a global reputation for groundbreaking dialogue and incisive thought leadership to strengthen international peace and security. We are an intellectually and culturally diverse team of 20 expert-practitioners with deep institutional experience, headquartered in London with additional presences in Berlin and Rome. We are independent, receive no core funding from any state, and our project work is funded transparently.

BASIC's approach to resolving contemporary nuclear dynamics is centred on dialogue as both a practice and a philosophy. We interpret dialogue broadly, recognising that meaningful engagement takes many forms: from facilitating direct strategic conversations between adversaries grounded in conflict resolution principles, to developing networks and diplomatic initiatives that build consensus around shared objectives, to shaping the intellectual foundations of policy discourse through rigorous research and thought leadership.

BASIC is a fast-paced and rewarding environment with an exceptionally positive and inclusive team culture. We have experienced rapid growth over the past decade and are well-suited to people who are motivated by our mission, able to work at a sustained pace, keen to develop professionally, and enjoy being part of a collaborative team working on consequential issues.

What We Offer

• Competitive salary with room for growth

• 30 days annual leave (pro rata), plus bank holidays and closure days over the December festive period

• Employer pension contributions of 5% (above the national minimum)

• Flexible working arrangements, with set days (Wednesdays required) but flexibility on hours

• Remote working with option to use co-working space

• 1-2 all-staff in-person team away day per year, as well as other in-person working opportunities

• Opportunities for professional growth and development

• Excellent team culture built on respect, openness, and inclusion

The Role

The Project Manager is an adept and organised professional, esteemed within the nuclear policy community for their level. Responsible for overseeing a discrete package of work, they must demonstrate a clear understanding and alignment with broader programme goals, strategies, and objectives. The role will report to the Programme Manager.

Taking charge of project deliverables, the Project Manager will navigate the entire project cycle, from generating fundraising ideas to developing them further and building knowledge of funding relationships. The role will also include deputising for the Programme Manager during periods of absence, ensuring continuity of delivery, external engagement, and team support as required.

The Project Manager will take responsibility for the South Asia portfolio under the Responsibilities and Global Governance (RGG) Programme. The RGG Programme works to strengthen global security by supporting the development of responsible governance frameworks for weapons and dual-use technologies in cross-cutting operational domains. Under the South Asia portfolio, the RGG Programme has facilitated research and dialogue with the Indian and Pakistani nuclear policy communities with a focus on regional crisis prevention, management, and de-escalation practices.

The Project Manager should possess a solid understanding of global security and conflict resolution and a deep understanding and demonstrable knowledge of military security dynamics in South Asia, coupled with a proven ability to design and execute high-quality project management and research. The ideal candidate is an established researcher with a specialisation in nuclear weapons issues and South Asia. As the candidate will be expected to facilitate India-Pakistan nuclear dialogues, it is important that they will show an ability to engage impartially with all parties.

It is expected that the Project Manager will have solo authored, policy relevant, publications. The Project Manager should possess the skills to expand their network in their area of specialisation, benefiting BASIC, and be capable of line managing other team members within their project. 

This role necessitates a formal project or programme management qualification – BASIC will provide the Project Manager with such training and qualifications if they do not already possess one. The Project Manager will collaborate with their line manager to identify a professional development plan, closing skills gaps and aspiring to become an internationally respected leader in their field.

Key Responsibilities

1. Project Delivery

Applicants will need to be able to demonstrate the ability to:

• Manage project timelines, budgets, and reporting requirements

• Line manage, mentor/coach, and provide pastoral care for the project team: policy fellows, project assistants and interns

• Write high-quality, policy-relevant research reports, op-eds and briefings

• Organise international roundtables, workshops and other events with track 1 and 2 participants

• Manage relationships with stakeholders and build BASIC’s network and reputation

• Independently represent BASIC at international meetings

2. Fundraising

Applicants will need to be able to demonstrate the ability to:

• Develop a project, by independently and confidently scoping funding opportunities

• Liaise with the Programme Manager on funding priorities and opportunities

• Manage projects with minimal day-to-day manager input.

• Develop new and existing relationships with funders

• Write and edit funding applications

3. Communications

Applicants will need to be able to demonstrate the ability to:

• Collaborate with various stakeholders including international partners to build strong relationships.

• Facilitate dialogue and cooperation among diverse stakeholders.

• Promote our / their work confidently and internationally 

• Confidently use online social media platforms, and if possible, press contacts

4. Office support

Applicants will need to be able to support the running of the organisation and colleagues with a range of administrative tasks wherever required.

Person Specification:

Essential:

• Educated to Master’s level – or demonstrate the equivalent in work experience

• 5+ years of work experience in a think tank, research institute, NGO, foundation or government working on international security issues

• Demonstrable knowledge of South Asian military security issues

• Passion and commitment to our organisational mission of promoting dialogue to advance global security

• Demonstrated ability and track record in leading the creative development and delivery of policy projects in the UK or internationally, including budgeting and reporting

• Ability to communicate effectively with stakeholders from a variety of professional and cultural backgrounds and with broad variations in seniority and function

• Excellent analytical and methodological skills, and an organised approach to research

• Well-developed interpersonal skills, including evidence of working successfully as part of a team

• Track record of previous fundraising experience and success

• Strong track record of publications, including policy-relevant ones

• Experience organising policy roundtables and workshops

• Willingness to travel internationally including to India and Pakistan when required

• Strong organisational skills and an eye for detail

• Good personal network in their research area

• Previous line management experience

Desirable:

• Educated to PhD’s level
• Formal programme/project management qualification

Please note that, due to the large number of applications we receive, we are not able to acknowledge receipt of all applications and only shortlisted candidates will be notified. If you have not heard from us within two weeks of the closing date, you have not been successful.