Supporter services advisor jobs

Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.

With an annual income of £3 million and a headcount of 68 employees, we have ambitious plans to double our income between 2025 and 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.

Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.

This is an incredibly exciting time to join Cerebra, as we are preparing to launch our new strategy and brand. The COO is a vital leadership role that will support the drive towards even greater impact for children and families across the UK.

Our Services

Sleep Advice Service

Cerebra understands that if you have a child that doesn’t sleep, the whole family suffers. Many children with neurological conditions suffer from disrupted sleep. Our sleep advice service provides bespoke advice and support so that everyone can get a good night’s sleep.

Legal Rights Service

Our Legal Rights Service provides help and support to families of children with neurological conditions when they are faced with barriers and difficulties in accessing statutory support services they are entitled to. The service provides information on their legal entitlements.

Book and Toy Library Service

Our specialist postal lending library contains a wide range of books for both adults and children, plus a selection of sensory toys specifically chosen for children with a neurological condition.

Innovation and Product Design Service

Our Innovation Service designs and builds bespoke products that cater to the specific needs of children with neurological conditions. The aim of the service is to make products that are desirable and exciting, therefore promoting social inclusion, peer acceptance and enabling children to participate in everyday activities that are so often close to them.

Information Products

Cerebra publishes different information products to help families with a child with a neurological condition. Our information products offer comprehensive, up-to-date support and research-driven strategies to assist families with a wide range of issues.

Buzgi and Toy Adaptation Service

Cerebra designs and builds bespoke assistive equipment for disabled children, this includes creating custom mobility aids, switch‑adapted toys, and other innovative solutions to help children access play, learning, and independence.

The Bugzi - a mini powered wheelchair for children offers many children their first experience of independent mobility. It uses either a joystick or switches and adaptable seating for complex needs, and helps develop spatial awareness, confidence, and early mobility skills. The Bugzi is available through a national loan scheme.

Additionally, we operate commercial services (including a web shop) to supplement our income to support children and their families.

Our services are provided to families free of charge.

Job Title:

Chief Operating Officer

Reports To:

Chief Executive Officer

Direct reports:

3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5))

Purpose of the Role:

The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra’s vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including:

• Operational Systems
• Governance
• Compliance
• Finance and Growth

This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra’s strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture.

As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the CEO and Board to deliver strategic priorities, growth and long-term sustainability
• Collaboration with the Director’s Group to ensure strategic alignment across the charity. The Director’s Group consists of:

            Chief Executive Officer

            Chief Operating Officer

            Director of Fundraising, Marketing and Communications

            Director of Research and Support Services

• Provide expert advice on finance, operations, commercial performance and organisational risk
• Lead organisational planning, business continuity, and operational resilience
• Foster a culture of continuous improvement, accountability and inclusion

Finance, Commercial & Sustainability

• Lead financial strategy, planning and performance, ensuring long-term sustainability
• Oversee budgeting, forecasting, cashflow and financial controls
• Lead and develop Cerebra’s strategy for commercial income , ensuring alignment with charitable objectives
• Support funding growth through strong financial insight and business case development
• Ensure robust financial governance, audit and compliance

Operations & Infrastructure

• Lead and strengthen operational functions including HR, IT, governance and administration
• Ensure effective systems, processes and infrastructure that enable growth, efficiency and impact
• Oversee procurement, contracts, facilities, and organisational compliance
• Drive innovation and value for money across operations

People & Culture

• Champion a positive, inclusive and high-performing organisational culture
• Oversee HR strategy, workforce planning and leadership development
• Ensure compliance with employment law and best practice
• Promote wellbeing, engagement and organisational effectiveness

Digital & Technology

• Provide strategic oversight of IT, data and digital development
• Ensure systems are secure, resilient and aligned to organisational needs
• Leverage data and technology to improve insight, decision-making and organisational impact

Governance, Risk & Compliance

• Ensure effective governance frameworks, risk management and regulatory compliance
• Support the CEO and Board with high-quality reporting and strategic insight
• Lead safeguarding, data protection and organisational risk strategy
• Drive a strong culture of accountability and ethical practice

Leadership & Management

• Lead and develop a small senior team across finance, HR and IT
• Build capability, strengthen performance, and embed a collaborative culture
• Model Cerebra’s values and leadership behaviours

Key Attributes

• Strategic and commercially minded leader with strong operational delivery experience
• Strong financial leadership and business acumen
• Proven track record of driving income growth, sustainability and organisational performance
• Skilled in governance, risk and stakeholder engagement

Please see attached job description for the Person Specification.

People Advisor

Location: Bristol with hybrid working (40% office based)

Salary: £36,500 to £38,000 per annum FTE

Type: Part time (28 hours per week, O.8 FTE) or Full-time (35 hours per week) Mon-Fri

Contract: Permanent

About  our  Organisation  

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.   

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.  

About the Opportunity

This is an exciting opportunity to join a supportive and collaborative team, develop your career, and contribute to a purpose-driven organisation working to transform the way we eat, farm and care for our natural world.
In this newly created People Advisor role, you will support approximately 180 colleagues across a diverse range of specialist teams within Soil Association Charity, Land Trust and Exchange. Working closely with managers and colleagues, you will play a key role in delivering a proactive, people-centred HR service. Key responsibilities include:
•  Acting as a trusted advisor, providing day-to-day operational HR guidance and support to managers and colleagues
•  Supporting the full employee lifecycle, ensuring people processes are efficient, compliant and aligned with our values of being grounded, inclusive and nourishing
•  Advising and coaching managers on employee relations matters, including absence, performance and wellbeing
•  Contributing to HR projects and initiatives that enhance employee experience, organisational effectiveness and culture
•  Helping to improve HR processes, systems and ways of working, using people data and insights to support decision-making and continuous improvement
•  Working collaboratively with Finance, IT and the wider People team to ensure our practices support colleagues and the delivery of organisational goals

This is an excellent opportunity to broaden your HR experience across a varied and rewarding remit within a values-led organisation. 

About You  

We are looking for a personable, approachable, adaptable and pragmatic HR professional who will bring:
•  Broad HR generalist experience across the full employee life cycle
•  Experience of managing and advising on a broad range of employee relations cases
•  Well-developed coaching skills, with the ability to build managers’ confidence and capability by providing supportive, practical guidance on people matters
•  Strong knowledge of UK employment law and its practical application
•  Excellent communications and interpersonal skills with the ability to build effective working relationships and collaborate at all levels
•  Strong organisational skills with the ability to manage multiple priorities and meet deadlines
•  Good working knowledge of HR systems and Microsoft Office application

A CIPD Level 5 qualification is desirable; however we welcome applications from candidates who have developed equivalent knowledge and expertise through relevant experience.  Experience working in either the charity or commercial sectors is valuable and experience across both sectors would be advantageous.

Our Benefits 

We offer a range of financial and lifestyle benefits to all our employees, including:   

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)  

• Pension scheme with ethical investment options and employer contribution increasing with length of service  

• Free membership of the Soil Association and discounts on organic produce  

• Volunteer days to give back to the local community or support green initiatives  

• Family friendly policies and flexible working   

• Cycle to work scheme  

• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce  

Philanthropy Advisor

Fixed Term Contract until April 2027

Part Time, 4 days per week. Hybrid working (minimum 2 days per week in the office)

Location: Edinburgh

Salary: £33,760 pro-rata per year (Full time equivalent of £42,200)

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. 

About the role

We are seeking an effective and successful Philanthropy professional with a passion for international development, to take a pivotal role in enabling Christian Aid to fight global poverty, inequality and injustice in the year ahead, by supporting us to deliver against our ambitious income targets.

The post holder will be responsible for providing excellent stewardship to existing donors, and they will also be expected to proactively engage new prospects to grow Christian Aid's reach and impact, with a particular focus on securing 5 and 6-figure gifts. The post holder will manage a portfolio of supporters/potential supporters (primarily major donors but the portfolio also includes trusts and wealth advisors). The portfolio is predominantly based in Scotland but there are also a handful of supporters beyond this geographic focus.

The position will work closely with Scotland team colleagues, and will be part of the Philanthropy team which manages relationships with donors around the UK. The role will report into the Senior Philanthropy Advisor who is based in North England.

About you

With a solid track record of successful fundraising from Major Donors or in a related area of fundraising, you will have excellent relationship buildings skills and be a highly-effective communicator, with the ability to inspire and engage supporters. You will be able to produce high-quality proposals and reports. You will be well-practised in managing relationships based on trust and integrity and will be highly motivated, proactive and confident in engaging new prospects. Knowledge of international development and church structures would also be very helpful.

If you share our vision and our values, and you are an exceptional results-driven fundraiser who works well independently and as part of a team, we would love to hear rom you.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

As one of the UK's best employers, we believe in putting people at the heart of everything we do. We are looking for an experienced and proactive Employee Relations Advisor to join our People, Culture and Digital team and help us create a positive, supportive and inclusive workplace culture.

 Location: Central Office, Cheadle - Stockport / Hybrid Working
 Hours/Contract:  37.5 hours per week | Permanent
 Salary: £36,040 per annum, with pay increments every two years

This is an exciting opportunity for someone with strong ER experience who enjoys building relationships, supporting managers, and shaping people policies that are accessible, engaging and legally compliant.

What you’ll be doing:

You’ll provide accurate, professional employee relations advice and support to line managers, investigators, and hearing/commissioning managers. You’ll help them interpret policies, procedures, legal guidance and organisational precedent to make balanced and informed decisions across a wide range of employee relations casework, including:

• Employee relations matters.
• Sickness absence management.
• Capability and performance processes.
• Change management support.
• Policy review and development.

You’ll also play an important role in improving our policies and procedures, ensuring they reflect best practice, wellbeing principles and the Trust’s inclusive tone of voice.

About you:

We’re looking for someone who is:

• · CIPD Level 5 qualified
• · Experienced in providing employee relations advice to managers
• · Confident managing a varied HR caseload
• · Skilled in research, policy development and writing
• · Experienced in using HR systems and databases
• · Able to build strong working relationships across teams
• · An excellent communicator with strong written skills
• · Knowledgeable in employment law and HR best practice
• · Passionate about inclusion, wellbeing and people-focused HR

 Experience within education, healthcare or social care settings would be an advantage.

Why join the Together Trust?

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years.
• Generous pension scheme and death in service benefit , up to 7% company pension contributions initially rising with length of service and up to 6 x basic salary death in service benefit.
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card.
• Proud to be a real living wage employer.
• Refer a friend scheme, be rewarded for recommending a friend to work with us.
• Comprehensive training and development opportunities, including apprenticeship qualifications.
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online.
• Access to our Employee Assistance Programme for you and adults at your home.
• Inclusive networks: Disability & Neurodiversity, Race Equality, Proud Together (LGBTQ+), Together for Men, Women Together.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

This is a hybrid role, with at least one day per week based at our Cheadle (Stockport) office, with some travel to our services across Greater Manchester as required.

Interviews are scheduled for 16–17 June 2026.

We welcome applications from individuals who have the right to work in the UK. Currently, we are not providing sponsorship for overseas staff. 

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can do to support you.

The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment. 

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy, including a DBS check (at no cost to yourself).

Can you make a real impact guiding individuals through their employment journey?

Employment Advisor
Contract type: Permanent
Working hours: Full Time - 37 hours per week
Salary: Circa £26,988 per annum
Location: Carlisle

About Us

Groundwork NE & Cumbria is a long established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.

We deliver hundreds of locally led projects each year, including initiatives that support young people and adults into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.

About The Role

Join our dynamic Employment Team as a dedicated Employment Advisor, supporting individuals 1:1 on their journey into work, developing action plans, building skills, and driving positive outcomes in a fast-paced, community-focused environment.

Job Purpose

Working as a member of the Employment Team you will engage on a 1:1 basis with our employment programme participants, establishing and maintaining excellent relationships to understand and meet their individual needs. You will develop personal action plans which enable movement of these people towards and into further sustainable employment. You will work in a friendly, busy employment team environment to ensure programme performance targets are consistently achieved to meet requirements of the allocated contract.

We want someone like you with the confidence to positively engage and motivate people from a wide range of backgrounds. In your role you will work closely with the local community and employers, supporting referrals onto the programme and identifying employment opportunities. You will enable participants to develop valuable work based skills and gain knowledge. Your role will require you to be supportive and understanding, be able to deal with any issues that may arise confidently. You will have strong interpersonal skills and be able to adapt them pending on what you are dealing with, communicating at different levels as key in this role.

Closing Date: Tuesday 30th June 2026.
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.

Interested?

If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

Situated within beautiful gardens and grounds, the Royal Hospital for Neuro-disability (RHN) is a leading national centre of excellence and one of the longest-running charities and independent hospitals in the UK.

Set in a stunning Grade II listed Victorian building, the RHN provides adult person-centred services across the entire care pathway—from post-acute rehabilitation to end-of-life care—for people with complex neuro-disabilities and their families. Underpinned by a strong research and education framework, the RHN is more than a hospital; it is a vibrant community where residents engage in music, art, and holistic support to achieve the best possible quality of life. 

Job Title: Fire Risk Management Advisor
Responsible to: Head of Estates/Fire Safety Manager
Hours: Full Time (36 hours per week)
Salary: £50,000-£58,000 depending on experience
Location: Putney, London (some hybrid working flexibility)
Contract type: Permanent

Join the Estates team at the Royal Hospital for Neuro-disability and play a key role in protecting patients, staff, visitors and infrastructure through expert fire risk management and fire safety training.

This is an exciting opportunity for an experienced fire safety professional to act as RHN’s competent person for fire risk management, leading on compliance, training, risk assessment and continuous improvement across a complex healthcare environment.

Key responsibilities

• Lead on fire risk management and support statutory compliance across the RHN estate
• Oversee fire risk assessments, audits and remedial action plans
• Provide specialist technical advice on fire safety, capital projects and building compliance
• Develop and deliver role-specific fire safety training programmes
• Support emergency preparedness, evacuation planning and incident response
• Work closely with clinical teams, estates, contractors and external regulators including the Fire & Rescue Service
• Monitor fire safety performance, analyse trends and contribute to governance reporting.

Essential criteria:

• Level 4 Diploma in Fire Safety (or working towards)
• Level 3 Certificate in Fire Risk Assessment (or equivalent)
• At least 12 months’ experience in a fire safety or fire risk management role
• Strong working knowledge of:
• Regulatory Reform (Fire Safety) Order 2005
• Building Regulations 2010
• Fire risk assessment principles and fire safety legislation
• Experience identifying and managing complex fire risks
• Experience developing or delivering fire safety training programmes
• Strong stakeholder engagement and communication skills
• Proficient in Microsoft Office / Microsoft 365

This role offers the chance to make a meaningful impact within a specialist healthcare organisation while working collaboratively across multidisciplinary teams.

Why the Royal Hospital for Neuro-disability is a great place to work:

• Generous Annual Leave entitlement

• Free counselling and therapy sessions and other mental wellbeing support through our partner CIC Wellbeing 

• Get involved in our free on-site wellbeing programs, including weekly yoga, and monthly pottery club (we are the UK’s only hospital with its own kiln)!

• Draw down a percentage of your monthly wages a few weeks early to help with unexpected costs.

• Financial support services such as low-interest loans and help with savings accounts through our partnership with London Capital Credit Union.

• Join our wellbeing networks to connect with people in our hospital; we have a Pride network, Women’s network, and our Race Equality network. We also have heritage events to celebrate the diversity of our workforce – most recently we had a South East Asian celebration.

• Free on-site parking (rare in London!)

• More benefits: Cycle2Work scheme, tech purchase support scheme, Blue Light Card discounts, and more.

Please note, to be eligible to apply for this role, you must have the Right to Work in the UK. We are unable to offer sponsorship to applicants currently.

RHN is a care provider for vulnerable patients at extreme risk. In consequence, safeguarding patients will always be our highest priority.

RHN is proud to be a diverse and inclusive employer that respects and values the differences of our people to achieve their full potential. If you require any reasonable adjustments throughout the recruitment process, please do not hesitate to contact our Resourcing Team

The RHN recognise the importance in addressing environmental sustainability and we strive to contribute to reducing our carbon footprint.

We are proud to be Disability Confident Employer and we are committed to building a diverse and inclusive workplace. We encourage applications from disabled people and will make reasonable adjustments to support you through the recruitment process and in the workplace.

We reserve the right to close this advert earlier than the advertised closing date if a sufficient response is received.

Mental Health Carers Specialist Advisor

Location: Field-based (Cornwall & Isles of Scilly)
Hours: 24.5 hrs per week (0.70 FTE) in year 1 , increasing to 26.25 hours per week (0.75 FTE) in year two and 28 hours per week (0.80 FTE) in year 3
Contract: Permanent
Salary: £17,181.44

Make a difference to carers’ lives – every single day

At Rethink Mental Illness, we believe everyone severely affected by mental illness deserves a better quality of life. As a Mental Health Carers Specialist Advisor, you’ll play a vital role in supporting unpaid carers — people who are often the backbone of mental health support.

This is more than a job. It’s an opportunity to build meaningful relationships, empower carers, and ensure no one feels they are navigating mental health challenges alone.

What you’ll be doing

You’ll provide practical and emotional support to unpaid carers supporting someone with mental illness. Using a person-centred, strengths-based approach, you’ll help carers build confidence, access the right services and improve their wellbeing.

You will:

• Deliver one-to-one support, helping carers identify goals and create personalised support plans
• Provide information, advice, guidance and signposting to services and community support
• Help carers navigate mental health, health and social care systems
• Facilitate carer groups, courses and awareness events
• Complete Carers Assessments and support access to personal budgets
• Work collaboratively with health, social care and voluntary sector partners
• Promote inclusion and help identify hidden carers in the community
• Maintain accurate records and contribute to quality and service improvement

You’ll also play an important role in creating a safe, inclusive and responsive service, shaped by the voices and experiences of carers.

About the service

Our Cornwall Mental Health Carers Service supports unpaid carers across the county, offering tiered support ranging from short-term guidance to more intensive, ongoing help.

We work flexibly — providing support face-to-face, online, by phone, and in community settings — and collaborate with partner organisations to ensure joined-up care.

What you’ll bring

We’re looking for someone who is compassionate, proactive and values-driven, with a genuine commitment to supporting carers.

Essential:

• Experience supporting people in health, social care, community, or carers services
• Understanding of unpaid carers’ needs and challenges
• Knowledge of mental health and recovery
• Strong communication and relationship-building skills
• Ability to provide person-centred support and practical advice
• Confidence in managing risk and responding to safeguarding concerns
• Good IT skills and ability to manage a varied workload
• A relevant qualification or willingness to complete Information, Advice and Guidance (IAG) within your first year

Desirable:

• Experience working directly with unpaid carers or families
• Experience facilitating groups or community activities
• Knowledge of local services and referral pathways

Why join us?

• Be part of a supportive, purpose-driven team
• Make a real difference to carers and families
• Access training and development opportunities
• Contribute to a service that values co-production and lived experience

Ready to apply?

If you’re passionate about supporting carers and want to be part of a team that’s leading change in mental health, we’d love to hear from you.

Independent Living Advisor (Self-Directed Support Service)
Salary: £30,000 per annum
Hours: 35 hours per week
Contract: Permanent
Location: Action on Disability, Mo Mowlam House, Clem Attlee Court, London, SW6 7BF

The Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Deaf and Disabled People’s Organisations. As we believe in the social model of disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.

The organisation is a medium sized charity with a Board of Trustees (at least 75% is disabled trustees), 20 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability – all of whom are passionate about removing the barriers that disabled people face.

AoD provides five key services. These are: Youth, Employment, Welfare Benefits, Independent Living and Our Place.

AoD’s Independent Living Service

The Independent Living Service (Self-Directed Support Service) is a new service that will provide support to Direct Payment users within the borough of Hammersmith and Fulham. The service will enable disabled people to have genuine choice and control over the way in which they lead their lives.The post-holder will be working alongside disabled people to enable them to have more choice and control over their care and support needs.

Purpose of Post

To work with individuals, their family and friends (where appropriate) to provide them with information, advice and assistance to enable them to access and manage a Direct Payment

(DP) and recruit and manage a Personal Assistant (PA).

Main Duties and Responsibilities

Support to individuals employing their own Personal (care) Assistant (PA) or engage an agency to deliver care and support.

1. Provide information and advice on becoming an employer and the role of the Personal Assistant.
2. Ensure that the client understands their legal obligations and responsibilities of being an employer.
3. Work with clients to: set up a profile on the Find-a-pa website, advertise and recruit a Personal Assistant, create a personalised job description and specification identify the level of experience and training requirements needed for the role.
4. Advise and help to calculate the PA’s salary and on costs (full training provided).
5. Support the client through the interview process and where necessary sit in during interviews.
6. Support individuals to reference, check legal status and where necessary DBS their support worker.
7. Support individuals to set up an induction plan for their PA and enable them to identify training needs.
8. Support the client to complete payroll and insurance documentation.
9. Work with the client to draw up a Statement of Particular (contract) for the employed PA (templates provided).
10. Encourage DP employers to take a lead in all employment issues. Information on where to seek advice e.g. ACAS, Fish and Premier Care helpline will be given and clients will be encouraged to use them.
11. Ensure that the individual has a back-up plan for emergencies.
12. Encourage DP employers to be assertive and proactive with their Personal Assistants.
13. Work with agencies to set up support for clients who may not wish to employ a PA directly.

Ongoing support to individuals in receipt of Direct Payments

1. Providing advice on employment issues.
2. Support individuals to solve practical problems e.g. lateness of staff, change of needs.
3. Support individuals to recruit again if necessary.
4. Assist individuals to re-look at budgets, training and job descriptions as they change over time.
5. Assist individuals to ensure that they continue to manage their Direct Payment or budget.
6. Support individuals to make informed choices.
7. Meet with the DP Support Group on a regular basis.
8. Assist in the development of training and other resources to support employers to manage their DP and their PA relationships.
9. Develop links and professional relationships with Social Work teams to support a healthy level of referrals.

For all work:

• Work in a person-centred way.
• Comply with AoD’s agreed policies and procedures.
• Participate in the wider development of the service and contribute to service improvement as required.
• Be computer literate and administratively self-supporting.
• Undertake any other reasonable duties as identified by the Self-Directed Support Service Lead or line manager.

Special requirements

• Ability to travel within the London borough of Hammersmith and Fulham.
• Some attendance at meetings and events outside of normal office hours will be required.

Person Specification

To be considered for this role, candidates must have:

• Good standard of education.
• Experience of recruiting volunteers or staff.
• Knowledge of employment law.
• Understanding of social care and Direct Payments legislation.
• Experience/knowledge of supporting individuals to recruit and manage employees.
• Experience of working with clients with support needs.
• Experience of using a person-centred approach.
• Ability to think creatively and to come up with solutions.
• Ability to gather and assess information efficiently.
• Numeracy skills and knowledge of budgeting.
• Ability to use Word and Excel packages to a high standard.
• Ability to work under pressure, and to tight deadlines.
• A flexible approach and able to work on own initiative
• Good communication skills including interpersonal, written, presentational and spoken.
• Ability to guide in a sensitive way
• Ability to assess and match skills and personalities to individual needs and preferences.
• Commitment to the Social Model of Disability and to promote choice, independence, rights and inclusion.
• Understanding of and commitment to the aims of the organisation.
• Excellent practical understanding of the need for confidentiality.
• An understanding of equal opportunities and anti-discriminatory practice

Desirable qualities

• Experience of working with disabled people
• Lived experience of disability

Closing Date: Friday 10th July 2026
N.B. we reserve the right to close this vacancy early and/or begin interviewing before the closing date if a suitable candidate is identified.
Early applications are therefore encouraged.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The successful candidate will be required to undertake an enhanced DBS check.

We welcome applicants from all walks of life.

As a Disability Confident Employer, we actively encourage applications from Disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

AoD is a Living Wage Foundation registered employer and all of our employees, casual workers and contractors are paid above the London Living Wage.

No agencies please.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.

• Shifting power to people and communities affected by injustice and inequality.

• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.

• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.

• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Department background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. 

Scope of Role

The Traineeship will last for 12 months. This role involves gaining practical experience by observing and participating in interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The role includes structured classroom-based learning, supervised practice, and mandatory secondments across partner advice agencies in London.

Key Responsibilities

1. Accurate, Effective, and Individually Tailored Advice

Work under supervision to observe and learn how to provide effective debt advice, including interviewing clients, researching options, and empowering clients to make informed decisions. 

2. Detailed Case Records

Assist in maintaining detailed case records, ensuring all work meets auditing and quality standards, and meets funder requirements. 

3. Training and Development

Complete a structured training programme within the six-month period, covering technical debt advice, client management, and financial regulations. During the initial training period, trainees will be expected to attend intensive classroom-based training and supervised learning activities four to five days per week. Additional training will be based on shadowing, on-site learning, tests, external training courses, etc.

4. Teamwork

Be an active member of the team, identifying opportunities for your development and contributing to collective goals. 

5. Travel

Travel across London is required, including attendance at partner organisations, advice sites, and mandatory secondment placements across London boroughs.

Following the initial training period, the role will require a minimum of four days per week working from Toynbee Hall or partner office locations. One additional working day from home may be agreed where there is a suitable home-working environment and this aligns with operational requirements.

6. Other

Undertake additional tasks as delegated by Management.

Person Specification

1. Experience and Skills

• Willingness to work towards obtaining an accredited qualification in debt advice.
• Basic IT and telephone skills, and ability to use an online-based Client Management System (CMS) to deliver advice across multiple channels and maintain case records.
• Ability to give and receive feedback objectively and sensitively.
• Ability to work as part of a team and be open to receiving feedback and learning from others.
• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.
• Ability to handle and support vulnerable clients with empathy and sensitivity, ensuring their needs are appropriately addressed.

2. Personal Attributes

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.
• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.
• Willingness to work from our advice locations to shadow experienced advisors in both face-to-face and call centre settings.

Desirable Criteria

• Previous experience of giving advice (not necessarily debt advice).
• Ability to speak more than one language.

Our Benefits

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the Policy
• Perk Box
• Life Insurance

DRIVE - IDVA Independent Domestic Violence Advisor (IDVA)

Location: FCWA Offices, 77 Montague Street, Blackpool, FY4 1AT

Salary: 

• £26,500 (FTE unqualified) £21,200 based on 30 hours
• £28,500 (FTE qualified or after 2 years of service) £22,800 based on 30 hours

Hours: 30 hours per week- Over 4 days (Monday–Friday: 9:00am–5:00 pm) Days negotiable

Vacancy Type: 12 Months- continuation is subject to funding

FCWA is an innovative, exciting, and friendly organisation run by a staff team who are passionate about bringing an end to domestic and sexual violence. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

The DRIVE IDVA Role and Key Responsibilities

The Independent Domestic Abuse Advocate (IDVA) plays a critical safeguarding role within the Drive Project, providing specialist, survivor-centred advocacy, safety planning and risk management for victims and survivors linked to Drive cases. The role ensures that survivors’ voices, safety, and well-being remain central to system decision-making throughout the Drive intervention.

The role is positioned to work with victims/survivors of domestic abuse; providing specialist support to victims of high-risk, serial, or high-harm domestic abuse perpetrators who are managed by the Drive Project.

DRIVE IDVA’s provide ongoing recovery support to clients for up to 12 months.

• The role requires the successful candidate to;
• Proactively engage with victim/survivors to build bespoke safety plans, including security measures to increase their immediate and long-term safety.
• Act as the crucial link between the perpetrator’s case manager and the victim/survivor to provide current updates and inform disruptive interventions (e.g., police action, bail conditions).
• Conduct regular risk assessments to monitor changes in the perpetrator's behaviour and reduce the risk of harm to the victim/survivor and any children.
• Represent the victim/survivors’ needs in multi-agency meetings (such as MARAC and DAPP), ensuring a coordinated approach between police, social services, housing, and health.
• Serve as the main contact point for victim/survivors to provide consistent support, information and advocacy throughout the intervention process.
• Support victim/survivors through the legal, criminal or civil justice systems. This post will be subject to an enhanced DBS disclosure and clearance.

Person Specification

Essential Criteria

• Thorough understanding of domestic abuse and its impact on victims, children, and families.
• Knowledge of risk assessment, safety planning, and risk management within domestic abuse services.
• Understanding of safeguarding responsibilities relating to children and vulnerable adults.
• Experience of providing direct support to victims of domestic abuse or other vulnerable groups.
• Experience working within multi-agency partnerships and legislative frameworks.
• Experience using SafeLives DASH risk assessment tools.
• Ability to manage a complex caseload and prioritise competing demands effectively.
• Strong crisis management and problem-solving skills.
• Excellent communication, advocacy, negotiation, and interpersonal skills.
• Competent IT skills, including Microsoft Office and electronic case management systems.
• Commitment to equality, diversity, inclusion, and survivor-centred practice.

Desirable Criteria

• IDVA qualification or willingness to work towards accreditation.
• Knowledge of civil and criminal justice remedies available to victims of domestic abuse.
• Experience working with individuals affected by mental health issues, substance misuse, or multiple disadvantage.
• Knowledge of housing, homelessness, welfare benefits, and CAFCASS processes.
• Understanding of Respect Standards and perpetrator intervention programmes.

Benefits:

• Birthday day off
• Employee Assistance Programme
• Regular staff support sessions
• Contributory pension scheme
• Death in Service insurance
• Ongoing training and professional development
• Friendly, values-driven team environment

Additional Information:

This post is subject to an Enhanced DBS disclosure and clearance.

Please note that we reserve the right to withdraw or close this vacancy at any time.

To Apply 

If you feel you are a suitable candidate and would like to work for Fylde Coast Womens Aid, please click apply to be redirected to our website to complete your application.

Closing date: 22nd June 2026

Interviews: TBC

Are you ready to make a real difference in people's lives by providing specialist debt, benefit, and money advice? This is an exciting opportunity to join our dynamic team at the Royal British Legion. 

As a Benefits, Debt and Money Advisor you will provide expert guidance and practical support to individuals facing financial difficulties. Through face-to-face, telephone, and email interactions, you will offer tailored advice on legal rights, debt solutions, and benefits entitlements.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

In this role, you will:

- Provide specialist debt casework, ensuring compliance with FCA regulations
- Conduct benefit calculations and maximise income opportunities
- Provide specialist level welfare benefits casework including the preparation of written submissions and representation at first tier tribunal (full training provided when progressing to dual specialism)
- Advocate for clients by drafting letters, gathering medical evidence, and researching case law
- Maintain accurate case records for continuity, reporting, and analysis
- Build strong relationships with MOD, DWP, NHS, local authorities, and service charities
- Stay up to date with changes in debt and social security legislation
- Deliver a holistic, person-centred service, ensuring coordinated support
- Manage referrals and caseloads to provide timely assistance

What we’re looking for:

- Experience in debt advice and FCA compliance
- Knowledge of welfare benefits and benefit calculations
- Ability to manage your own caseload
- Proficiency in Microsoft Office and case management systems
- Money Advice Practice Certificate (or equivalent) or debt advice experience

RBL offers a holistic Benefits & Debt advice service, with the expectation that the successful candidate will develop knowledge, skills & experience in welfare benefits (full training and supervision provided) to be able to support clients in challenging social security benefit decisions via the appeals process. What makes us unique:

-  Self-funded: We don’t bid for external funding, we are not subject to funding constraints or time limits, and we are not bound by external targets.
-  Holistic: We are not limited to a specific amount of time per case, and we always want to support the whole person. We have our own services which support with areas such as drug and alcohol, homelessness, and dementia and importantly, we provide funding directly to pay off priority debts and insolvency fees.  Our services can change people’s lives.
-  Connected: We work from home as part of a strong Regional & National team and manage our own diaries accordingly.
-  Dynamic: We pride ourselves on our learning & development, constantly improving our expertise through training to ensure we are providing the best quality service to those we support. 

The role is homebased with occasional travel required throughout East and West Midlands. Living within this region, having a driving licence and access to your own vehicle is essential in being able to undertake this role. This will include travel to tribunal locations and home visits. In addition, travel to team meetings and training, usually in London, is required. You may also be required to attend national BDMA Service annual events held across the UK. We do cover travel expenses. 
This position is also subject to pre-employment checks including an Enhanced DBS check.

Employee benefits include:

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role 
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Closing Date: 26th June 2026
Interview date: w/c 6th July (TBC)
 
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

About The Company

Since 1921, the Royal British Legion has been dedicated to supporting members of the Armed Forces community, and we will continue to be there for as long as we are needed, ensuring their unique contribution is never forgotten.

As the UK's largest Armed Forces charity, we are proud to have over 180,000 members, 110,000 volunteers, 1,900 employees, and a wide network of partners and charities working together to provide lifelong support, whatever the need and whenever it is required.

We are committed to supporting our people through flexible and hybrid working where possible, a strong focus on wellbeing, and opportunities to develop skills and grow careers while making a meaningful impact.

Visit our Careers Page to discover more about the Royal British Legion, including our departments, employee benefits, values, candidate guidance, and the strategy that underpins our work and impact.

Are you looking for a leadership role where you can make a real difference to dementia services across Somerset?
Do you have the skills to manage contracts, lead a team, and work collaboratively within a multi-agency pathway?

We’re excited to offer an opportunity as Local Services Manager for Somerset. This is a home-based role, but you’ll need to travel regularly across the region for meetings, engagement activities, and partnership work. Mileage claims will be paid from the Somerset border. This is a large, rural county with poor transport links, so access to your own vehicle is required.

Somerset is a unique area for Alzheimer’s Society, with services delivered through a grant-funded contract with supportive and innovative commissioners. The Somerset Dementia Adviser Service is also an active participant in the Somerset Dementia Partnership, and has supported delivery of conferences and activities. The local ICB has recently clustered with Dorset and BANES, Swindon and Wiltshire, connecting you to colleagues within your ICB and the wider South West.

You’ll work closely with another Local Services Manager to oversee delivery across the region. Your responsibilities will include managing contracts and groups, leading a team of Dementia Advisers, our valued volunteers and ensuring services align with our Help and Hope strategy and organisational values.

About you

You will have:

- Experience in managing or supporting service delivery, ideally within health, social care or community settings or transferable experience from related sectors.
 
- Experience in leading geographically dispersed, community-based teams and managing contracts, with a focus on quality and safe delivery of a high performing service.
 
- You will be confident using IT systems and managing and reviewing information through computerised recording systems. You will also be able to confidently navigate relationships through virtual means, including Teams.
 
- Passionate about continually improving services for people affected by dementia and informed by their experiences. You will be committed to our values, and have a focus on meeting the needs of the diverse communities of Somerset, driving forward equity and accessibility in our service.
 
- Comfortable working independently and collaboratively across a dispersed team.
 
- Have organisational and relationship-building skills, with the ability to engage stakeholders and monitor performance.
  - Be able to travel regularly across Somerset and maintain a strong local presence.

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

- Managing, monitoring and reporting on the requirements of the contract to the ICB and Dementia Partnership.
 
- Leading and supporting a team of Dementia Advisers and volunteers. You will also be responsible for group delivery across the county.  
 
- Working closely with another Local Services Manager to ensure seamless delivery across Somerset. You will also be part of the South West Regional Management Team, with occasional face to face meetings outside of the immediate area.
 
- You will be responsible for quality monitoring, performance and team culture of the Somerset team.
 
- Building relationships with local authorities, the health board, and pathway partners, including presenting to diverse audiences and advocating for people with dementia and the service. This may also include occasional requests for media interviews.
  - Identifying opportunities to strengthen services and improve outcomes for people affected by dementia. 

Interviews for this role have been provisionally scheduled to take place over Teams w/c 6th July 

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

Are you passionate about helping people stay warm, safe and financially secure in their homes?

Job Title: Home Energy Advisor (Green Doctor)
Salary: £26,239 – £28,554 per annum (pro rata for part time)
Hours: Full-Time (37 hours per week) and Part-Time (22.5 hours per week) roles available
Location: Carlisle/Workington

About us

Groundwork NE & Cumbria is a long established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.

We deliver hundreds of locally led projects each year, including initiatives that support young people and adults into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.

About the role

Groundwork has an exciting opportunity within our Project Team for a Home Energy Advisor (Green Doctor). Our Green Doctor will support those in need across the region, engaging and offering practical support to people most at risk of fuel poverty, helping to make their homes more environmentally friendly and cheaper to run.

Job Purpose

We are seeking someone who is a confident communicator who will engage with the community to deliver informal training and encouraging referrals to the Green Doctor programme.

This role requires a dynamic and dedicated person who can think on their feet, someone with a caring nature who has a strong desire for helping people and is passionate about making a difference. You will need to be highly organised and adaptable as no two days will be the same.

You will undertake assessments, fit practical energy saving measures and then offer energy saving advice to residents.

It’s a unique and challenging role that gives you the chance to make a difference to people’s lives every day.

Appropriate qualifications in energy efficiency would be useful but not vital as we will provide full in-job training for the successful candidates.

Closing Date: Thursday 18th June 2026
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

About The Role

Become an Apprentice Worker and use your lived experience to inspire clients throughout their recovery while gaining a qualification and working on your professional development. 

At St Mungo’s, we believe in creating opportunities for people with lived experience of homelessness, substance use, mental health challenges, involvement with the criminal justice system, and/or recovery services. Our Apprenticeship Scheme is designed to help you build a career while making a positive impact.

We have opportunities available for 18 month fixed term contracts as Client Support Apprentice Workers in our two of our services in Westminster. 

What you’ll do as an Apprentice Worker 

Working as a Client Support Apprentice Worker, you will complete practical work experience and academic learning to build the knowledge, skills and experience to work with clients in housing and homelessness sector.

As an Apprentice Worker you will:

• Work alongside colleagues, students and volunteers working together to support and empower clients to recover from homelessness and rebuild their lives.

• Gain practical experience and skills in caseload management while working in a person-centred way to support wellbeing and recovery. 

• Learn how to deliver day-to-day services while collaborating with colleagues and external partners. 

• Have opportunities to shadow experienced staff and receive on-the-job training, observing how we empower our clients to access the right support and move on. 

• Complete the practical element of your apprenticeships with meetings and event attendance as well as formal learning while completing a Level 3 Peer Worker qualification. 

• Complete on and off the job learning, shadowing and development opportunities.

• Receive support and supervision from an Apprenticeship Advisor as well as a direct line manager, every step of the way. 

Where you’ll work 

We’re excited to offer 2 Client Support Apprentice Worker opportunities, joining the team in the London Borough of Westminster in the following services: 

Westminster Atlas Team, which provides support to people experiencing street homelessness and multiple disadvantages across Westminster. The team maintains frequent contact with clients to support them into accommodation, improve their wellbeing, and sustain positive outcomes. 

Westminster First Contact Team (FCT), which works on the frontline supporting people who are new to the streets. Through street outreach shifts across the borough, the team engages individuals, assesses their needs, and helps identify the most appropriate route away from homelessness.

This apprentice scheme is for people with lived experience.

Our Apprentice scheme is specifically designed for people with lived experience, and we can only offer places to the people the programme is designed for. 

You may have personally experienced homelessness (spent time sleeping rough, or lived in a hostel, refuge or supported accommodation), you may have experienced domestic abuse, mental health struggles, substance misuse problems or had contact with the criminal justice system and have used recovery services as a result. 

We’re looking for people with a genuine motivation to build a career supporting vulnerable adults, who can bring: 

• Learning and reflections gained through lived experience and recovery.

• Ability to demonstrate how personal lived experience has shaped your approach to support and wellbeing.

• Good communication and listening skills, empathy, and a genuine desire to make a difference.

• Some experience through volunteering or working in a similar setting.

• Basic admin and IT skills and a proactive attitude towards learning.

If this sounds like you, we’d love you to apply. If you’re still unsure why not get in touch with the team who can have a chat and answer your questions.

Visit our website for more information about the scheme.   

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 1st July 2026 

Interview and assessments: 15th & 16th July 2026 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• A full-time, paid role (37.5 hours per week) for 18 months.
• A comprehensive training programme.
• A dedicated team to support and empower you.
• Excellent development and growth opportunities
• A diverse and inclusive workplace
• Great pay and other benefits