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Supporter Journey Lead
Salary:£36,880 - £41,439
Location: Home based with an expectation to travel as appropriate each month
Hours: Full Time – 35 Hours a week
Contract: Permanent
We’re looking for a Supporter Journey Lead to join our Supporter Experience team.
This is a key role in shaping how supporters experience Help for Heroes across different journeys, touchpoints and moments that matter.
You’ll work with teams across Commercial to map, develop and improve supporter engagement journeys, turning strategy, insight and campaign learning into practical plans that strengthen relevance, supporter experience and long-term value.
About the Role
As Supporter Journey lead, you’ll lead the mapping, development and ongoing improvement of supporter engagement journeys across Commercial.
You’ll work with product owners, delivery teams and enabling colleagues to understand current journeys, define target journeys, identify pain points and opportunities, and turn strategy, audience insight and campaign learning into clear, practical plans.
In this role, you will:
About You
Are you someone who enjoys understanding how people experience an organisation across different touchpoints, channels and moments?
Do you like bringing people together to map journeys, uncover pain points and turn ideas, insight and learning into practical improvements?
You’ll be confident working across supporter, customer or audience journeys, with a good understanding of how touchpoints, handoffs, segmentation and communications shape experience.
You’ll be comfortable working with product owners and delivery teams to define clear requirements, actions and workplans, while keeping activity aligned, realistic and deliverable.
You’ll also be someone who can use campaign learning, supporter feedback and basic performance information to identify where journeys could be strengthened, simplified or made more relevant.
Essentially, we’re looking for someone who is supporter-focused, organised, collaborative and practical — with the facilitation and relationship-building skills to help teams improve journeys and create better experiences over time.
About the Team
Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters.
We’re a collaborative and developing team, working across Commercial to shape more joined-up, relevant and thoughtful supporter journeys.
This is an opportunity to help shape how the department develops from the beginning, bringing teams together to understand supporter needs, improve key moments and create stronger experiences over time.
In return we can offer you:
Closing date: 5th July 2026
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Brightside is the UK’s leading and safest online mentoring provider, with 23 years’ experience in delivering personalised and flexible online mentoring to young people. We exist to connect young people facing barriers with relatable role models so they can make confident and informed decisions about the future. Our flexible technology gives young people a mentor in their pocket, on their own schedule, to support their next steps.
The Data and Insights Manager will be responsible for monitoring and evaluating quality and impact across our mentoring programmes. The postholder will work closely with the Programmes Team to embed impact in project design and to produce evaluations that assess the impact of mentoring against our theory of change outcomes. The postholder will complete data analysis and evaluation reports for individual mentoring programmes as well as our whole portfolio to present our impact at an aggregate level. The postholder will produce organisation wide impact reports for external publication and work closely with the senior management and leadership teams to demonstrate and celebrate our impact. This is a varied role, suited to candidates interested in using data and insights to improve processes and articulate impact to a wide range of audiences.
Responsible for
Please download the job description document and read the essential criteria and application instructions carefully. Applications without a cover letter will not be considered.
Our mission is to help young people make confident and informed decisions about their future

The client requests no contact from agencies or media sales.
Use your experience as a Safeguarding Lead to set clear direction, challenge thinking and ensure safeguarding is consistently strong, effective and trusted.
You will drive meaningful change ensure safeguarding is embedded across every part of the organisation. If you are ready to bring your expertise into a role where your decisions have real impact, this is your chance to lead with purpose and authority.
As our Safeguarding Lead, you will play a central role in strengthening safeguarding practice across the Motor Neurone Disease (MND) Association, helping ensure the right support is in place at the right time.
Key Responsibilities
About You
Desirable
Further information about working for the MND Association and full job description is available in the attached Candidate Pack.
This is a Home-based role with requirement to attend a main office (Northampton or London) or other designated location for team meetings, training, client visits, or other business purposes. This applies regardless of contractual location and is in line with the needs of the Association.
We can consider part time applications of 30 hours + for this role.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Location: Home based, remote role, Europe or Asia. Competitive pay based on location.
You must have the right to work in the country you live in (please note we are not able to offer sponsorship for a business visa or work permit at this time).
Contract: Between 0.8-1 FTE, with flexibility for the right person.
Application Closing Date: July 13th
About us
Action Speaks Louder (ASL) is a not-for-profit galvanizing people around the world to hold
major corporations to account for their climate promises. We focus on pressuring corporations to walk the talk on climate, in order to help deliver international climate goals. If we can pressure large consumer-facing, brand-sensitive corporations to live up to their climate commitments it will transform the landscape – dramatically reducing greenhouse gas emissions and boosting renewable energy procurement, whilst creating the political space for governments to increase ambition.
Action Speaks Louder has built a diverse team of campaigners across multiple countries, and
has a strong track record delivering outcomes from multinational companies. We are
committed to offering equal opportunities in a diverse, flexible, family-friendly, supportive
working environment.
The role
We are looking for a sharp, experienced communications professional to lead ASL's voice and drive its communications strategy at a pivotal moment in the organisation's growth. This is a senior, strategy-led role for someone who combines rigorous campaign instincts with genuine digital fluency.
About you
You have at least 8 years' experience in senior communications roles, ideally within campaigning or purpose-driven organisations. You have a track record of delivering communications campaigns with measurable real-world impact.
Critically, you are a digital native. You understand how campaigns live and die on social platforms, how to build and activate online audiences, and how to use data to test, iterate and sharpen messaging in real time. You are confident navigating the rapidly changing media landscape and as comfortable crafting a social campaign as you are pitching a broadsheet journalist.
You know how to tell complex stories simply without losing rigour. You understand that both message and messenger matter, and you know how to target both to diverse audiences across different markets and cultures.
Duties and responsibilities
Strategy
Lead and continuously refine ASL's communications strategy
Develop integrated campaigns that combine digital, earned media and stakeholder engagement to maximise impact
Identify emerging opportunities and risks in the communications landscape
Digital campaigning
Lead ASL's digital campaign strategy across social, email and content channels
Oversee content production, ensuring quality, consistency and platform-appropriate storytelling
Harness data and analytics to test messaging, track performance and optimise campaigns
Media liaison and PR
Develop and maintain relationships with key journalists across target markets
Build and manage media contact databases
Develop pitch content, press materials and key messaging
Identify and capitalise on media moments
Management
Manage external contractors and agency relationships
Lead a diverse, distributed team
Support spokespeople with messaging, briefings and media preparation
Selection criteria
Essential
Demonstrated experience developing and executing communications strategies for international campaigns with measurable outcomes
Strong digital campaign experience: social strategy, content, community building, analytics and paid amplification
Demonstrated experience securing top-tier targeted media coverage across varied markets
Experience crafting, testing and iterating topline messages
Ability to communicate complex material clearly without sacrificing accuracy or credibility
Comfortable leading a remote, globally distributed team
Fluency in English.
Desirable
Experience working across diverse regions and stakeholder communities
Experience with AV production and multimedia content
Media training skills
Familiarity with corporate climate accountability, energy transition or adjacent issue areas
What we offer
A genuinely significant opportunity to shape a dynamic, fast-growing international organisation with strong connections to global philanthropy
Work that matters — with a team that combines passion with rigour and a results-oriented approach
Real autonomy to shape and develop your role over time
A fully flexible, remote working environment
Please note that only shortlisted candidates will be contacted. All applications will be treated confidentially.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be supporting Consumers International in their search for a Strategic Growth and Engagement Lead, Sustainability. This is a brilliant opportunity for someone who wants real ownership in their role—where you can take an idea, build it, and run with it on a global stage.
Working at the heart of Consumers International’s sustainability programme, you will drive partnerships, funding and influence across areas such as energy, materials and food systems. This is not a role focused on maintaining the status quo; instead, you’ll have the freedom and trust to shape new opportunities, test ideas and deliver growth that creates genuine global impact, with scope to truly make the role your own.
Key responsibilities
About you
Key details
Salary: Up to £50,000
Location: Fully remote – open to candidates globally
Contract: Full-time
Applications: Rolling
Apply to Hannah at Harris Hill on to learn more and get the full job pack
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics
As Principal Policy Adviser (interim), you will collaborate with Uplift’s team and key partners to drive the design, development and delivery of work that generates influential policy and ideas addressing the challenges of a rapid and fair transition away from oil and gas production in the UK.
From proactively setting the agenda, to responding to policy announcements, to ensuring our team has a sound understanding of the future of the North Sea, this is a diverse role at the heart of our work pushing for a rapid and fair transition.
The successful candidate will have exceptional policy skills, an ability to think politically, and a keen interest in climate and energy-related policy and campaigns. A strong commitment to Uplift's mission and core values is also required.
This role is a 9 month long contract to cover a secondment within the team.
Core responsibilities will include:
Policy: Lead Uplift’s policy work, spearhead the development and testing of innovative policy initiatives, and identify and work through knowledge gaps relevant to Uplift’s strategy.
Coordination and Strategy Delivery: Work with teams to set and execute policy priorities, provide in-house policy support, contribute to the management of the Research Policy and LEgal Tea, and develop systems for quality assurance and knowledge management.
Advocacy and Network Support: Build capacity amongst other Uplift teams to understand the intersection of their work with policy topics and represent Uplift to policymakers and partner organisations.
Please see the job description for the full core responsibilities.
About You
Our ideal candidate will have:
Experience in a similar or related role.
Strong knowledge of UK climate and energy policy (direct expertise in just transition, fossil fuels or renewables would be a significant advantage).
Excellent research and analytical skills, with the ability to synthesise complex information quickly and accurately and a demonstrable ability to provide compelling and novel analysis.
Exceptional writing and communication skills, with strong attention to detail and political nous.
Motivation, initiative, exceptionally high standards, a collaborative approach, and associated qualities are needed to work in a dynamic organisation with an ambitious agenda.
A strong commitment to Uplift’s mission and core values of equity and climate justice.
The client requests no contact from agencies or media sales.
Tearfund's vision is an appealing one: to see people lifted out of poverty, living transformed lives and fulfilling their God-given potential.
As major donor and trust fundraisers, we have the joy of helping to make that happen.
This is a fantastic opportunity for a confident and pro-active relationship builder and relationship manager to join one of the UK's leading Christian relief and development agencies, as we reach out to trusts and foundations in Europe and seek to secure gifts that enable Tearfund to help more people who are living in poverty.
We have the privilege of working with a wide range of funders, as well as Tearfund's country teams, technical experts and leadership team. We enable funders to connect with the issues they are passionate about and to challenge the injustices they see.
Good relationships are key to what we do - both internally and externally - so building connections in both spheres is key to this role.
We offer a supportive team environment, where we are always learning, as well as the opportunity to test new ideas and develop our approach to trust fundraising.
Are you the following?
If that's you we would love to hear from you!
Location: Teddington (Primary); Glasgow or Belfast considered by exception.
This role is based at our Teddington office, although we will consider requests to be contractually based at our Glasgow or Belfast offices. As this is a hybrid role, you will be required to attend your designated office for collaborative sessions and meetings (frequency determined by business need). Please note that we do not support 'work from anywhere' or third-party co-working arrangements; all work must be performed from your contractual office or a UK home address. Travel to your designated office is at your own expense.
Please note: This is a 12 month fixed term contract. This a part-time role working 21 hours per week, flexible working patterns may be considered. The full time salary is £46,890 per annum and the part time salary is £28,134 per annum.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
All applicants must be committed to Tearfund's Christian beliefs.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Role Overview
Stroke Association are delighted to partner with The Talent Set on a fantastic Associate Director of Marketing & Communications role.
Reporting directly to the Executive Director of Giving, Volunteering and Voice, this role will lead the talented Marketing and Communications team and play a critical role in shaping how the charity engages with stroke survivors, supporters, partners, policymakers and the wider public. Working closely with Executive Directors and teams across the organisation, you will develop and deliver an integrated marketing and communications strategy that advances our organisational goals and strengthens impact.
As Stroke Association builds a more agile and collaborative culture, multidisciplinary teams are embracing test-and-learn approaches, using insight and evidence to focus efforts where they can make the greatest difference.
We’re looking for an exceptional leader who combines strategic vision with creativity, influence and collaboration. Someone who can inspire and develop a high-performing team, champion the value of marketing and communications across the organisation, and help the charity reach more people affected by stroke than ever before.
Key Responsibilities
Person Specification
What’s on Offer
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Our client is a dynamic, passionate charity, committed to improving the lives of children across the UK. They currently run over 100 local services that help thousands of young people who desperately need support, as well as campaigning to change laws and policies to make children’s lives both happier and safer. They are now looking to recruit a Service Manager (part-time, 21 hours) to lead the safe and effective development and delivery of a new Virtual Therapy service.
This is an exciting opportunity to work as part of a new impactful service, providing accessible digital therapeutic services to a variety of young people. As Service Manager you will initially work closely with external app developers to translate clinical and safeguarding needs into platform requirements, validating functionality through user testing, and assuring compliance, accessibility and data protection for online therapy with children and young people. Once the app is built and launched, the role will focus on setting up, scaling and running the virtual therapy programme, ensuring high-quality practice, safeguarding, accessible delivery and continuous improvement.
Please note, the first phase of this work involving the development of the product will last approximately 6 months. Subject to funding, this role will then move into the second phase of work involving the mobilisation, leadership and management of the product.
To apply for this role, you will have demonstrable experience of delivering therapeutic work with children and young people across a range of presenting issues. A relevant professional qualification (e.g., Diploma in Counselling or Psychotherapy, Psychology, Mental Health or Nursing) and registration with a relevant professional body (e.g. BACP, BABCP, UKCP or equivalent) is essential for this role. You will have project and/or service management experience within a health, social care or education setting, and will have experience of supervising and managing staff performance and practice. Experience of working as a service/product owner with software teams to deliver a regulated or digital-health platform is desirable. Overall, you will be a skilled communicator, able to work independently and passionate about driving forward new accessible therapeutic services to improve the lives of vulnerable young people.
In order to apply please initially submit your CV in the first instance (Cover Letters are not required). Should your experience be suitable, we will then be in touch to advise next steps.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
Please note, this is initially a 6 month FTC with possibility of extension due to funding. Please only apply if you are available immediately or have no more than a 1 month notice.
This is a remote role and will be part-time (21 hours per week).
Director of Community Services
£80,000 pa plus excellent benefits
Remote working
Permanent, 35 hours per week
This is a key senior leadership role, responsible for shaping and leading RNID’s community services so that we change lives one by one. The Director of Community Services will lead our flagship RNID Near You services and Contact RNID, with responsibility for business development, operational delivery, service quality, safeguarding, volunteer management and continuous improvement.
As Director of Community Services you will:
Provide strategic leadership for RNID’s community services, setting a clear direction, maintaining strong delivery discipline and maximising impact for our service-users.
Set and maintain high standards for service quality and assurance, ensuring consistent practice, effective compliance arrangements and a culture of learning and continuous improvement.
Grow RNID’s community services by maximising opportunities to establish new RNID Near You services and maintaining a strong future services roadmap.
Strengthen safeguarding across RNID, ensuring systems and processes are proportionate, robust and effective in protecting service users, staff and volunteers.
Lead volunteer management across RNID, ensuring services have the volunteer capacity they need and that volunteers are well trained, supported and recognised.
Drive continuous improvement and further modernisation of services, ensuring they meet community needs. Improve the efficiency of services, helping RNID reach more people.
Foster a culture of strong performance management across all services, using insight into demand, quality, risk and impact to support effective decision-making and delivery.
Build and strengthen partnerships, particularly with NHS trusts, commissioners and other funders, to grow and improve services.
Play an active role in collective leadership and decision-making as a member of the Senior Leadership Team, modelling values-led, inclusive leadership and creating a culture of accountability, learning and continuous improvement.
You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.
RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Closing date: 12 July 2026
Interview dates as below:
Supporting people who are deaf, have hearing loss or tinnitus
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a committed and proactive Safeguarding, Complaints and Assurance Officer to play a vital role in strengthening our organisational governance and ensuring the safety, wellbeing, and satisfaction of the people we support.
This is an exciting opportunity to join our charity at a pivotal time and help shape best practice, champion learning, and support continuous improvement across safeguarding, complaints management, and organisational assurance.
About the Role
As our Safeguarding, Complaints and Assurance Officer, you will:
Safeguarding
Complaints Management
Assurance, Risk & Continuous Improvement
About You
We’re looking for someone who is:
Essential experience:
Desirable experience:
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include
Our values
All our work is underpinned by the following universal human values:
Information about the role:
For further information, please see the attached job description.
Please note, driving licence and own vehicle are required.
Salary: £30,000 per annum
Hours: 30 hours per week, minimum of 4 days
Location: Home based
Benefits
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Multimedia Producer: Brand & Content role
Level: Senior Officer
Line Management: None
Reporting to: Head of Communications
Contract type/length: 2-year contract, renewable
Hours: Full-time, 37.5 hours per week
Location: Remote (UTC-4 to UTC+5) (with some international travel for events)
Candidates must be located within ±4 hours of the UK timezone (GMT/BST) to ensure sufficient team crossover.
Closing date: 9am (UK time) on Monday 13th July.
The Opportunity
Join United for Global Mental Health as our Multimedia Producer and help drive the global mental health agenda forward. In this new role, you will be the bridge between our evidence-led policy work and what our key audiences see and feel, by crafting content that influences and moves them. You will lead the creation of bold, professional-grade multimedia assets that amplify our advocacy and help to secure funding. If you are a creative storyteller driven to make mental health advocacy unforgettable, we want to hear from you.
About Us
United for Global Mental Health is dedicated to creating a world that enables good mental health for all. We draw on our expertise in policy, advocacy, and financing to work with organisations who share our commitment to driving mental health up the political agenda - and securing additional funding for mental health at national and global level. We founded and act as the secretariat for the Global Mental Health Action Network, an open coalition of mental health professionals of over 10,000 individuals and organisations across 170 countries.
About You
This is a high-impact role designed to serve as UnitedGMH’s and GMHAN’s in-house creative engine. Following the development of our new Communications Strategy, this position will focus on producing bold multimedia content. You will be responsible for elevating the visual identity of the organisation, ensuring that our evidence-led advocacy is translated into world-class video, data visualisation, and graphic design that captures the attention of global decision-makers, advocates and donors.
Key Responsibilities
1. High-End Video & Audio Production
Signature Podcast: Lead the end-to-end production of the new UnitedGMH ‘podcast clips’ always-on product, including recording, editing, and the creation of high-quality "social-first" video clips.
Staff Commentary and Thematic Films: Coach and directly film UnitedGMH experts and partners to produce professional, timely commentary and thematic films that cement our reputation as sector leaders.
Field Storytelling: Capture and edit evergreen Global Mental Health Action Network (GMHAN) member stories and policy case studies during global advocacy moments (e.g., World Health Assembly, UN General Assembly) to build a powerful library of movement-building content.
2. Graphic Design & Data Visualisation
Evidence Translation: Work closely with policy leads to turn complex data into bold visualisations that make mental health statistics instantly understandable and moving.
Brand Guardianship: Act as the lead designer for UnitedGMH assets, including reports, to ensure digital assets consistently meet a "memorable thought leader" standard. This role requires a high-quality design track record utilising professional design software (e.g., Adobe Creative Suite); we are seeking an original creator, not a ‘Canva designer’.
Donor Communications: Create bespoke, high-quality creative assets for major donor and partnership moments (e.g., Wellcome, Pinterest, lululemon).
3. Digital Growth & Website Optics
Always-On Paid Ads: Design, test, and deliver creative assets for "always-on" paid advertising campaigns across platforms such as Meta and LinkedIn to drive GMHAN network growth, advocacy awareness, and donor prospecting.
Website Upheaval: Lead on the visual "optics" and user experience (UX) of the UnitedGMH website, ensuring it functions as a high-performing advocacy hub.
Channel Innovation: Support the Comms Officer and Comms Advisor in creating visually engaging content for the workstreams they deliver.
Competencies & Skills
Nice to have
Unfortunately, we are not able to recruit team members in the following countries/regions: Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Libya, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine (specifically the occupied regions of Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhya), Venezuela, Yemen, and Zimbabwe.
For non-UK candidates: Please note that you would be hired via Deel as an Employer of Record.
Interviews:
Interviews will be conducted remotely. There will be 2 interview rounds and a task to complete.
How to apply:
To apply, please submit your cover letter, outlining how you meet the responsibilities and candidate profile, and a CV, via the Charity Job site.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note: The deadline for this post has been brought forward to 7pm on Wednesday 1st July as we've received so many strong applications. Thank you to everyone who has applied so far.
We are looking for a Weekenders Journey Guide to support prospective Weekend Foster Carers from their first conversations with Now Foster through to the next stages of the recruitment and assessment journey.
This is a highly relational, candidate-facing role. You will be one of the main people helping applicants understand what Weekenders is, explore whether it is right for them, stay motivated through the process, and feel supported to take the next step.
Introductory conversations (our ‘intro chats’) will be a core part of the role. You will speak with people who are curious about fostering, but who may also feel unsure, nervous or are still working out whether they can foster. Your role will be to bring warmth, clarity and momentum: helping people feel welcomed, informed and confident, while also making sure the right people progress at the right pace.
You will use Now Foster’s digital platform (a bespoke CRM system) to manage the candidate journey, track progress, record key information and help the team understand where applicants are getting stuck or moving forward. You will play an important role in making sure we are attracting the right leads, supporting them well, and learning how to improve the journey as we grow.
This role would particularly suit someone with experience of fostering or working in fostering. It could also suit someone from a related background who is deeply motivated by innovation in this area and excited by what fostering could look like if it were designed around children, carers and relationships.
You do not need to be a qualified social worker, but you do need to be emotionally mature, reflective, organised and comfortable working closely with a social work-led team. You will need to understand safeguarding, and be confident holding thoughtful conversations with prospective carers.
What You’ll Be Doing
Supporting candidates through the journey
Acting as a consistent, warm and encouraging point of contact for prospective Weekend Foster Carers.
Carrying out intro chats with people who have expressed interest in the Weekenders programme.
Helping candidates understand the Weekenders programme, what the role involves, and what the journey looks like.
Supporting candidates to reflect on whether Weekenders is right for them.
Keeping candidates engaged, informed and motivated as they move through the process.
Helping people overcome practical barriers where appropriate, while being honest and clear about expectations.
Making sure candidate communication feels relational, timely and values-led.
Helping the right people progress
Helping identify candidates who are ready to move forward, as well as those who may need more time, more information or a different route.
Support candidates to progress, pause or close, as advised by our fostering service colleagues.
Using strengths-based and motivational approaches to help candidates reflect on their motivations, support networks and capacity.
Working closely with social work colleagues to escalate questions, concerns or safeguarding issues appropriately.
Supporting candidates to prepare for training, home visits and assessment stages.
Helping ensure the process is clear, efficient and supportive.
Supporting groups, events and community activity
Supporting information events, training sessions and candidate-facing events.
Co-delivering sessions with social workers and other colleagues.
Helping create a welcoming community for people exploring Weekenders.
Supporting socials and community-building activity for applicants and approved Weekend Foster Carers.
Helping candidates connect with the mission and feel part of something meaningful.
Administration, data and follow-up
Keeping candidate records, notes and next steps up to date on Now Foster’s digital platform.
Using Google Workspace, Trello and other tools to access key documents and manage your workload.
Making sure no candidate falls through the cracks.
Supporting data capture so the team can understand what is working and where candidates are getting stuck.
Helping improve templates, messages, prompts and workflows for the candidate journey.
Supporting home visit admin and logistics where needed.
Contributing to innovation and learning
Gathering feedback from candidates to help improve the journey and bringing this insight from candidate conversations into team discussions.
Helping the team understand what motivates people to become Weekend Foster Carers, what worries them, and what helps them move forward.
Supporting testing and iteration of new candidate journey approaches.
Helping us build a process that is warm, efficient, inclusive and effective.
Contributing to a new model of fostering that is relational, ambitious and designed around children and young people.
You’ll Thrive in This Role If You Are
Warm and relational – able to build trust quickly and make people feel welcome.
Emotionally mature – able to have thoughtful conversations about motivation, care, family life and uncertainty.
A strong communicator – clear, encouraging and confident across phone, video calls, emails and written updates.
Motivational and strengths-based – skilled at helping people see their potential while also being honest about what fostering involves.
Organised and proactive – able to manage a busy candidate journey, track next steps and keep people moving.
Tech-savvy – comfortable using digital platforms, Google Workspace and Trello.
Confident in your judgement – able to decide when someone should progress, pause or close, while knowing when to seek advice.
Safeguarding-aware – able to recognise when something needs to be escalated and comfortable working within clear safeguarding processes.
Reflective and curious – interested in learning what works and improving the candidate journey over time.
Comfortable with ambiguity – happy working in a small, growing charity where things are evolving.
Committed to better outcomes for children and young people – motivated by Now Foster’s mission and the potential of Weekenders.
Experience We’re Looking For
Fostering experience would be highly beneficial. For example, this could include experience as a foster carer, working in fostering, supporting foster carers, working with fostering services, or working in a closely related part of children’s social care.
We are also interested in people with experience in:
Volunteer management
Children’s social care or youth work
Community work
Social prescribing
Mentoring or coaching
Recruitment, onboarding or candidate support
Relationship-based support roles
Most importantly, we are looking for someone who understands the importance of relationships, can guide people through a meaningful decision-making process, and is excited by the possibility of building a different kind of fostering journey.
Bonus Points For
Lived experience of the care system or fostering.
Experience working directly with prospective or approved foster carers.
Experience using motivational interviewing, coaching or strengths-based approaches.
Experience supporting people through an application, recruitment, assessment or onboarding journey.
Experience delivering or supporting information sessions, preparation groups, training or community events.
Experience working remotely or in a flexible, fast-moving team.
An interest in innovation, service design or changing how fostering works.
About Us
Now Foster is a team of innovative social workers, designers, and entrepreneurs on a mission to change fostering in the UK.
We bring together social work, service design, public sector transformation and lived experience to create better outcomes for children and young people. Our overarching vision is to transform the fostering system by bringing many more wonderful people into it as foster carers, so that children and young people have the relationships, stability and support they need to thrive.
You will be joining a small, ambitious and passionate team, alongside our trustees, freelancers and advisors, all of whom play an active part in shaping our work. We partner with local authorities and not-for-profits who share our values and are ready to embrace change. As a registered charity, everything we do is driven by purpose, not profit.
About Weekenders
Weekenders is Now Foster’s flagship programme. It pairs children and young people in foster care with inspiring adults who can offer guidance, stability and encouragement on a regular basis. It is about showing up, making a difference, and being that person a young person can count on.
The programme is growing quickly. We are scaling Weekenders across London and beyond, testing new ways to support applicants, local authorities and independent social workers, and building the operational foundations needed for long-term growth.
A core part of this growth is making sure that people who are interested in becoming Weekend Foster Carers receive the right balance of warmth, encouragement, information and challenge as they move through the journey. That is where the Journey Guide comes in.
Working Pattern and Location
This role is offered at 4 to 5 days per week, with a salary of £34,000 pro rata.
The role can be based anywhere in England, with occasional travel to our Weekender delivery areas. Our Weekenders team is currently based across London and Manchester, and our wider organisational team is based in Oxford. Most work will be home-based, but there will be some in-person meetings, events, training sessions or bi-monthly co-working days.
The role will involve some work outside standard office hours. This is likely to include:
Around one weekend day per month, which you would take back as time off during the previous or following week.
Some evening work, for example around one information event per month.
Some evening intro chats with prospective foster carers, where this helps people engage with the process.
We work flexibly and will support the successful candidate to manage their time in a sustainable way.
Safeguarding
Now Foster is committed to safeguarding and promoting the welfare of children and young people.
This role will involve contact with prospective carers, rather than direct work with children and young people. However, you will need to understand safeguarding, work within Now Foster’s safeguarding processes, and escalate any concerns appropriately.
This role will require an enhanced DBS check.
What’s In It For You
Joining Now Foster means being part of something different. We are small, ambitious and innovative, and you will play a key role in helping Weekenders grow.
You will be close to the people exploring whether they could become Weekend Foster Carers, and your work will directly shape whether they feel supported, confident and ready to take the next step.
You will join a supportive, collaborative and values-led team. We work hard, care deeply about what we do, and are building something bold and lasting: a new way of fostering that blends social work, design, technology and relational practice.
We will provide the tools and technology you need, cover agreed travel and expenses, and support you to work flexibly within the rhythm of the programme.
How to Apply
Please send us your CV and a short cover letter explaining:
Why you are interested in Now Foster and the Weekenders programme.
The experience you would bring in supporting, guiding or motivating people.
Any experience you have of fostering, working in fostering, children’s social care, community work, volunteer management or similar.
What excites you about innovation in fostering and what fostering could look like.
Your availability, including whether you are looking for 4 or 5 days per week and when you could start.
You must have the right to work in the UK.
We recognise that some candidates may use generative AI tools, such as ChatGPT, to support the preparation of their application. While this is acceptable, applications must remain an authentic reflection of your own experiences and motivations. We ask candidates to let us know if and how they used AI as part of the recruitment process.
Our Commitment to Equality
Now Foster is committed to being an equal opportunities employer. We celebrate diversity and actively encourage applications from individuals of all backgrounds, identities and experiences.
Recruitment and selection decisions are made on the basis of fair, objective and transparent criteria. We will also make reasonable adjustments to the recruitment process to ensure accessibility for all candidates.
Please Note: We are hoping to appoint as soon as possible and will close recruitment once we find the right person so candidates are advised to submit an application as soon as they are able.