Volunteer development officer jobs

At Ambitious about Autism, we're currently looking for an IT Systems Engineer to join our team.

You'll ensure the delivery of a robust, secure, and high-performing IT environment by installing, developing, monitoring, maintaining, supporting, and optimising all network hardware, software, and infrastructure across all Ambitious about Autism (AaA) locations. You'll provide IT support services to users across the organisation in person, online and via telephone as required, ensuring issues are appropriately logged and resolved.

You'll administer, monitor, and develop Microsoft 365 services, security and compliance policies, and organisational intranet processes, whilst collaborating with internal and external stakeholders to explore and develop new technologies that support the Charity and all Education Services.

We are looking for someone who has:

• Excellent working knowledge and application of best practices around management, control, and monitoring of server infrastructure and virtualisation technologies, especially Microsoft Hyper-V server
• Strong hands-on experience in networking, routing and switching in a multi-site environment
• Excellent working knowledge and application of: Firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution
• Experience of MS Cloud Services – Azure, Microsoft 365

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Neighbourhood Housing Project Lead (Sheffield and Scunthorpe)

Fixed term (18-months), full-time post, 40 hours per week (1 FTE), inclusive of breaks 

Salary: £42,752 (National)

Regular travel to Sheffield and Scunthorpe will be required. Occasional travel to London will be required.

 

Building Tomorrow – Neighbourhood Housing Project Lead

Oasis exists to build stronger communities where there is no one left out. Building Tomorrow is an innovative new neighbourhood housing programme that Oasis is developing in Sheffield and Scunthorpe.

We are pioneering a new community-led solution to housing challenges in two communities where Oasis already works, running five schools and two community Hubs. We are working to develop quality housing that offers opportunity for families to find a stable and supportive place of belonging in community.

The programme will combine quality housing, excellent education (provided through Oasis academies), and community wrap-around support (delivered through our existing youth and community teams). This programme is designed to offer a preventative approach to housing challenges, acting as a proof of concept that can be replicated in other communities around the country. 

This role will act as the central point of coordination which will ensure Building Tomorrow moves successfully from initiation to full activation over the initial 18-month period. In the activation period, we will purchase and refurbish the 20 properties, and this role will work in close coordination with our property consultants. As properties are purchased, we will begin to move into the delivery phase, where we start to house families.

This role requires a person who:

· Loves organisation and turning complex plans into simple, actionable steps.

· Is a fantastic communicator – someone who can talk to a contractor, a community leader, and a new resident with  equal ease and effectiveness.

· Thrives on problem-solving and is comfortable making quick, informed decisions to keep the project on track.

Why might you consider Oasis?

We work in 52 local neighbourhoods in the UK, building stronger communities. Our place-based, holistic neighbourhood work brings together local people to create belonging, opportunity, and change.

Where you live and grow up in the UK determines a lot about your opportunities and life chances – your access to public services, education, employment, housing, life expectancy and much more. We work in many communities where poverty and inequality are deep rooted. We know too many families and individuals feel excluded and ignored, lacking hope that anything will change for themselves or their children. We are not content with this disparity. Together we deliver joined-up education, youth work and family support, housing, church and community work, so that everyone can thrive.

Over the past four decades we’ve set up different parts of our organisation to develop expertise and deliver our mission to build stronger communities.

- A network of 56 Oasis Academies (Oasis Community Learning).

- Youth and community work (Oasis Community Partnerships)

- Homelessness and housing (Oasis Community Housing)

- Secure education for young people (Oasis Restore)

- Anti-human trafficking work (STOP THE TRAFFIK)

What will you do?

The key areas of responsibility for the role are as follows:

· To act as the main link between all stakeholders: the Oasis teams including academies; contractors; and any community partners. To make sure everyone is communicating effectively and working toward the same goal.

· To work in close collaboration with Oasis Community Leaders in Sheffield and Scunthorpe. To support the Community Leaders and wider community teams to welcome families by acting as a key part of the community support offer through the 18-month activation phase.

· To own the 18-month master plan. This will involve tracking progress, analysing potential delays, and proactively solving problems so the activation stays on time and on budget.

· To focus on transitioning the housing element from a period of acquisition and refurbishment into functioning homes. This includes everything from smooth resident move-ins to ensuring the community support is fully accessible.

· To work alongside colleagues in the Operations Group to design operational processes including the community support offer, housing management systems, and tenancy arrangements. 

· To help the team set clear, achievable goals for the activation period and then track whether those goals are being met, providing regular, honest updates to all stakeholders.

· To support the Group CEO in liaising with our social investor.

What will you get in return?

· A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.

· A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.

· Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.

· A competitive salary and workplace flexibility.

To apply, please send your CV and a Supporting Statement via Charity Jobs or view our website for further information.

Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.

Completed applications should be returned by 12 noon on Friday 30th January 2026.

Interviews will be held the week commencing Monday 2nd February 2026.

 

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

Make your fundraising and partnership development skills count for more.

Artizan International’s mission is to transform the lives of people with disabilities, enabling
fulfilling, independent futures through social enterprise, hospitality, and community inclusion.
Rooted in compassion and integrity, we co-produce sustainable programmes that build skills,
opportunity, and visibility in the UK and South America. Positively changing attitudes,
championing every individual and fostering a more equitable, joyful future. Our work is life-
changing, and we’re growing.
As we enter a time of exciting strategic change, we are looking for a passionate and
proactive Fundraising & Partnerships Lead to help us grow and diversify our community and
commercial partnerships, income and support income base from which we deliver our life-
changing work.

Role Purpose
This role is central to ensuring the long-term sustainability and growth of Artizan
International. The Fundraising & Partnerships Lead will develop and manage relationships
with community, commercial organisations, trusts, foundations, and individual donors,
building on a compelling case for support and championing our mission with energy and
integrity.

Key Responsibilities
● Identify and pursue new support and funding opportunities aligned with our values
and strategic priorities, researching and writing compelling applications.
● Develop individual support and fundraising marketing campaigns in collaboration with
the Artizan team.
● Build and maintain partnerships with community and commercial organisations,
trusts, foundations, plus faith-based and social-inclusion institutions
● Manage relationships with existing funders, ensuring timely reporting and strong
stewardship.

● Maintain accurate records of fundraising activities, targets and donor
communications.
● Contribute to the development of fundraising strategy.

Reports to
You will report to the Chief Executive.

Person Specification
Essential:
1. Passion for ethical, purpose-driven social inclusion
2. Proven successful experience in securing support and funding from corporate and
individual donors, trusts, foundations and individuals
3. Strong partnership-building and relationship-development skills
● Grant-funders
● Commercial organisations
● Faith-based and social-inclusion organisations
4. Excellent written and verbal communication skills, with the ability to craft compelling
narratives.
● Grant applications
● Support
5. Self-motivation and organisation
● Work independently
● Self-management and delivery to deadlines
6. Confident using standard digital tools (e.g. Google suite, CRM systems or fundraising
databases).
Desirable:
7. Experience working in a small charity or social enterprise environment.
8. Understanding of impact measurement and reporting to funders.
9. Experience with donor stewardship and donor journeys.
10. Familiarity with fundraising compliance and best practice.

Note: Artizan is committed to safeguarding and promoting the welfare of children &
vulnerable adults and expects all staff and volunteers to share this commitment. Applicants
must be willing to undergo child protection screening including checks with past employers,
prohibition orders and DBS checks.

Why Join Us?
● Be part of a mission-driven team making a meaningful global impact.
● Flexible working hours and a supportive working environment.
● Opportunity to shape how we grow and develop our support base.

Evaluation and Evidence Specialist

We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.  

We currently have around 95 staff based in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer. 

Job Summary for Evaluation and Evidence Specialist

This role forms a key part of a new Strategy & Insight Team at Bowel Cancer UK, which seeks to build core capabilities to enable us to be as effective as we can be for people affected by bowel cancer. The Evaluation and Evidence Specialist will be an internal leader driving a step-change in the way we understand and articulate our impact, as well as how we use evidence in our work. You will be responsible for delivering evaluations of high-priority activities, as well as supporting other teams to evaluate the impact of their area. You will drive a cultural shift in evidence-based decision making where the charity begins to move from reacting to evidence to proactively generating its own evidence. You will ensure that insight, evidence and impact are delivered in a useful way to colleagues to support planning, decisions, income generation and communications.

Main responsibilities

• Lead a step-change in the way Bowel Cancer UK approaches evaluation, impact, and evidence.
• Develop evaluation frameworks for Bowel Cancer UK’s high-priority programmes and projects, ensuring that they can demonstrate the impact of our work.
• Develop, maintain and renew a set of compelling impact statements that support Bowel Cancer UK’s brand and meets the needs of other teams in engaging their key audiences.
• Establish a programme of routine evaluation for key ongoing activities across the charity, which can demonstrate effectiveness and cost-effectiveness.
• Proactively provide analysis of internal and external evidence sources to deliver meaningful insight for the organisation.
• Support teams to identify the evidence they require, including checking to ensure evidence is used consistently and robustly.
• Develop our capability in how evidence is presented to different audiences, including through data visualisation.
• Develop and maintain a central repository for evaluation and key evidence for the organisation to use.
• Identify gaps in evaluation and evidence and develop plans for how these can be addressed.
• Provide training and development opportunities to colleagues to upskill on the best approaches to evaluation and evidence.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
 

#Evaluation #Strategy #Insight #Data #Evidence 

We are currently looking for a Senior Service Manager to oversee safe houses based in the Swindon area. This role is a chance to combine your leadership skills, compliance excellence and compassion.

In the role you will:

• Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
• Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
• Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
• Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.

What we are looking for:

• Proven experience in team management and compliance within a care or support setting.
• Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
• Excellent communication, organisational, and IT skills.
• Experience in modern slavery support is desirable, but not essential as training will be provided.

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

Interview Date: TBC

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

This role is a subject to satisfactory Disclosure & Barring Service checks.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.

The Vacancy

Job Title: Head of Fundraising, YMCA Essex

Location: Chelmsford

Salary: £55,000 per annum

Weekly Hours: 35

Reference: YMC1154754

Make a lasting impact with YMCA Essex.
We’re embarking on an exciting journey to redevelop our iconic Victoria Road site — creating a vibrant community space that transforms lives. To make this vision a reality, we’re seeking a dynamic Head of Fundraising to lead the generation of income across multiple streams and help shape the future of our organisation.

About the Role
As Head of Fundraising, you’ll play a pivotal role in delivering YMCA Essex’s income generation strategy, ensuring sustainable and diverse funding for our redevelopment project and wider community initiatives. Reporting to the Chief Executive Officer, you’ll bring creativity, strategic thinking, and drive to build meaningful partnerships and deliver strong results.

You’ll lead on securing income from a variety of sources including trusts and foundations, corporate partners, major donors, legacies, community fundraising, and social enterprise. With ambitious targets and a clear vision, you’ll identify new opportunities, manage risks, and ensure a healthy return on investment.

This role will also see you collaborate across teams - engaging staff, residents, volunteers and community supporters in our mission. You’ll be a visible and inspiring leader, fostering a culture of energy, growth, and shared purpose.

About You

You are seeking an opportunity where there’s space and scope to build something amazing from the ground up. This means you’ll almost certainly be an experienced fundraiser or income generation professional who thrives on building relationships and achieving results. You’ll combine strategic insight with hands-on delivery and bring a proven track record of meeting ambitious income targets for capital projects.

Key qualities include:

Experience in one or more of the following: trusts and foundations, corporate partnerships, major gifts, or community fundraising.

Strong, pragmatic communication and stakeholder management skills, with the confidence to engage senior leaders, donors, and partners.

The ability to innovate, plan strategically, and manage competing priorities effectively.

A commitment to YMCA Essex’s core values of Kindness, Fairness, Professionalism, Perseverance, and Joy.

Why Join Us?
At YMCA Essex, we believe in creating opportunities for everyone to thrive. You’ll be joining a passionate, supportive team driven by a shared purpose - to strengthen our community and change lives for the better.

If you’re ready to bring energy, expertise, and vision to this transformative project, we’d love to hear from you.

Apply today and be part of something extraordinary.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

Job term            Permanent, Part time, three days a week (0.75FTE)

Salary                £86,400 FTE (£64,800 for 24 hours per week) plus attractive benefits

Based                Hybrid. One day in office in London SW4 and two days remote. Fully remote and international candidates will also be considered.

Reports to           Executive Director

Alliance Publishing Trust (APT) aims to facilitate the exchange of ideas among people in philanthropy working for social change. We aspire to contribute to building an effective, accountable and thriving philanthropy field by being a ‘critical friend’ to philanthropy worldwide.

To do this we produce Alliance magazine, the leading quarterly publication for philanthropy and social investment worldwide and respected in the sector for thirty years. Each issue provides a special in-depth feature on a key aspect of philanthropy and social investment, with contributors from around the world and expert guest editors as well as interviews, news and book reviews.

We also produce over 700 items of digital content per year: providing premium interviews and articles published exclusively every Tuesday; daily free-to-read news, conference reports and a space for thinking, debate and peer exchange among philanthropy practitioners worldwide; weekly coverage of climate and gender philanthropy, monthly columns and more. In addition to written content, we convene 24 events a year to discuss the latest topics in philanthropy with speakers and attendees across the globe. 

With a core staff team based in London, valued freelance support and a team of representatives around the world, we work with the leading organisations and practitioners worldwide to deliver our charitable mission. APT aims to create a culture of collective involvement where all team members can contribute to both the direction and processes of the organisation. We aim to be a fluid organisation, being able to introduce new ideas in quick time, enabling us to punch above our weight and deliver impact at a level beyond our size. We have an outstanding team in place and are in a positive period of growth as we continue to deliver our long term strategy for 2030 and begin to create plans for beyond. APT is proud to be both an accredited Living Wage Employer and 4-Day Week Employer.

Opportunity

As Alliance celebrates its 30th anniversary we are currently seeking a curious, motivated and collaborative individual to join us in the new role of Director of Philanthropy Knowledge. This externally-facing senior role would suit experienced candidates with a passionate interest in philanthropy and with a truly global mindset. Candidates should be eager to both learn about and examine philanthropic giving in all forms and in all contexts.

Building on the strong position of the organisation you will play a key role in shaping the organisational strategy and direction  in the years ahead through the knowledge and insights you will develop and maintain. To excel in this role, you will need to be able to forge positive professional relationships with senior leaders, both at large global institutions and small grassroots organisations.

Summary of main duties and responsibilities

The Director of Philanthropy Knowledge’s principal responsibilities are to keep up-to-date with the developments of the global philanthropy sector; be a proactive knowledge resource for the editorial team; build and maintain a strong network of relationships with key individuals and organisations on every continent; and to work with the Executive Director on generating philanthropic funding and support in line with APT’s strategy.

Knowledge

• Develop expansive knowledge of the global philanthropy sector, the people and organisations in that space, and to keep up with the latest trends and developments
• Maintain this knowledge through reading, research and global event attendance
• Ensure that this knowledge is built on hearing from a broad range of diverse voices and perspectives
• Share this knowledge with the in-house editorial team to help shape the editorial strategy, the publication’s understanding of the sector, and the Alliance event programme
• Share this knowledge with the sector through commentary including written contributions for Alliance and speaking at sector events

Relationship building

• Build and maintain a strong network of relationships with key individuals and organisations on every continent
• Be confident and comfortable to meet with the senior leaders of the sector to learn about their work.
• Be able to connect with leaders from a variety of cultures and contexts
• Attend relevant worldwide conferences and events to connect with key individuals and look for opportunities for how they may contribute towards Alliance’s mission. Eg; as guest editors, contributors, members of the Editorial Advisory Council, or in other forms of organisational partnership with Alliance.

Philanthropic funding & support

• Steward existing relationships with key core funders and sponsors of Alliance
• Ensure grant requirements are positively delivered in good time
• Work with the Executive Director to identify and approach potential funders – both core and project - and sponsors of Alliance
• Ensure that APT’s philanthropic support grows in line with APT’s fundraising goals to match its strategy and plans

General

• Manage a personal travel budget  to support the three core areas above
• Meet staff regularly to ensure seamless input into editorial and organisational plans
• Be an active team member, contributing ideas to the long-term development of Alliance
• Work on required tasks relating to any other APT projects

Person specification

Essential

• Excellent knowledge and understanding of the global philanthropy sector and the people and organisations active within it
• Strong existing personal network of people and organisations working within philanthropy
• Strong communication skills and a proven track record of building and maintaining positive professional relationships
• Experience of generating philanthropic support for charitable projects and stewarding the associated relationships

Desired

• High levels of organisation and ability to manage own workload
• Experience of public speaking and/or writing in a professional capacity
• Proficiency in a second language

Benefits

Alliance Publishing Trust is committed to a happy and healthy place to work. We offer extensive benefits to UK employees including but not limited to:

• Four-day work week
• Flexible working, both in terms of times and location
• Equivalent of 7 weeks of annual leave (including Bank Holidays) rising to 8 weeks depending on service
• Enhanced pension
• Life assurance
• Enhanced occupational sick pay
• Leading enhanced parental policies
• Critical illness insurance
• Health cash plan for services and items such as dental and opticians
• Monthly physical wellbeing stipend
• Mental wellbeing support app
• Interest free season ticket loan
• Interest free tenancy deposit loan
• Travel insurance
• Employee volunteering day

Application Process

Deadline for application:  Friday 06 February 2026, 17:00pm (UK time)

Please submit your CV and covering letter via the Charity Jobs portal. In your cover letter you should address your suitability for this role based on the relevant skills and experience outlined in this job description. Please also state where you saw the job vacancy.

Interviews will be held on the week beginning Monday 16 February (in-person preferred but remote options available). Shortlisted candidates will be notified and invited by email prior. We are a small organisation and only successful interview candidates will be contacted.

Anticipated start date: 11 May 2026 but open to an earlier start date should availability allow. A job offer will be subject to a right to work check and the receipt of at least two satisfactory references.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during application process, we'll be happy to make reasonable adjustments to enable you to perform at your best. As part of our ongoing commitment to an accessible recruitment process, applicants are encouraged to contact APT to discuss any support or assistance they may have during the application process. Please email vanessa at vanessa@alliancemagazine dot org in the first instance.

A place to create moments that matter

Salary: FTE £30,878 per annum, pro rata (£16.97 per hour)
Location: Peterborough - fully onsite during training, moving to hybrid afterwards.
Contract: 12-month fixed term, part-time (17.5 hours per week).
Hours: 4–4.5 hours per day across 4 days (must include Monday), between 8am and 6pm, Monday–Friday.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

We’re looking for a customer focused, curious and resilient Complaints Resolution Partner to join our busy Complaints team. This is a role where you can genuinely make a difference - supporting customers when things haven’t gone as expected and helping turn difficult moments into positive outcomes.

You’ll investigate issues thoroughly, working closely with contractors and internal teams to understand what happened. Your clear, well written responses will reflect empathy, accuracy and professionalism, helping customers feel heard and supported.

You’ll be working in a fast paced environment, managing multiple cases at once and keeping customers updated throughout the process. You’ll need to work confidently to regulated timescales and ensure we remain compliant with Housing Ombudsman requirements - all while maintaining a friendly, calm and solution focused approach.

By following our policies and using your insight to spot learning opportunities, you’ll contribute to fair outcomes, continuous improvement and stronger relationships with our customers. Your work won’t just resolve complaints - it will help shape better services for the future.

If you’re empathetic, organised, a strong communicator and passionate about providing great customer experiences, we’d love to hear from you.

Salary

The spot salary for the Complaints Resolution Partner post is £15,439 per annum (FTE £30,878  per annum) for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• You'll have extensive complaint handling experience in a regulated environment, dealing with stage 1 and/or stage 2 complaints including the awareness of the regulations set out by an Ombudsman.
• You'll also have exceptional customer service skills, with the ability to listen attentively, empathise with customers, and respond impartially.
• As we adhere to a regulated process with defined timescales for handling complaints, you'll be process-oriented, driven by a passion for problem-solving and ensuring issues are resolved within given timeframes.
• Strong influencing and stakeholder engagement skills are essential, as you'll collaborate with other departments to investigate circumstances and conduct thorough root cause analysis.
• Meticulous attention to detail, accuracy, and excellent verbal and written communication skills are crucial as we strive to resolve complaints with a positive outcome.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator etc.

REF-226 378

​​We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!​

This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser, to be based in the East Anglia region.​

As the Community Fundraiser covering East Anglia you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK.  Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1.5 million.​

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Do you live in Cambridgeshire, Norfolk or Suffolk?
• Do you have at least one years' experience of working in a professional Community Fundraising position?​

​

Have you answered Yes to these questions?

Does this sound like the opportunity to really get 2026 off to an amazing start? ​

If you are excited to learn more about this position, please take a read through our recruitment pack which is attached in this advert.​​

If you have the skills and ambition that we are looking for we welcome your application.  We are really looking forward to welcoming a new member to our team!

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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Location: Loughborough, England (Travel required to all Baca Services locations)
Contract Type: Permanent
Salary: £24,754 - £28,454 per annum FTE
Working Hours: 37.5 hrs per week (including evening and weekend hours on a rota)
Start Date: February 2026

About Us
Baca is dedicated to providing support and care to 16 to 18 year old unaccompanied asylum seeking children who are newly arrived in the country, helping them rebuild their strength, dignity, and hope for the future. We work closely with social workers and representatives from other agencies to benefit the young people in our care.

Role Overview
As a Support Worker, you will be a key worker for several young people in Baca's care, providing high-quality holistic and therapeutic support for their transition to adulthood. You will deliver services in line with Baca’s Theory of Change, ensuring the highest quality outcomes in physical and emotional wellbeing, education, employment, training, social engagement, and personal safety.

Key Responsibilities

• Provide high-quality support and care to young people, ensuring their holistic development.
• Work proactively to safeguard young people and resolve any issues that arise.
• Be a role model, offering care and compassion without discrimination.
• Support young people in developing essential life skills and preparing for independent living.
• Engage young people in education, vocational training, and hobbies.
• Foster positive relationships within the community and support social engagement.
• Plan and participate in day trips and annual residential weeks.
• Develop partnerships with social workers, solicitors, teachers, volunteers, and other partners.
• Maintain excellent communication and keep accurate records.

Requirements

• Alignment with Baca’s values and mission. Ability to respond to change and work as part of a diverse team.
• Self-motivated, proactive, and able to take initiative.
• Knowledge of safeguarding practices and issues faced by unaccompanied asylum-seeking young people.
• Relevant training or willingness to complete essential training within the first year.
• Experience working with young people, especially in cross-cultural settings.
• Excellent communication, organizational, and ICT skills.
• Driving licence and access to a car.
• Enhanced DBS check required.

Personal Attributes

• Approachable, reliable, and a strong team worker.
• Supportive, responsible, and personable.
• Flexible and able to work occasional evenings and weekends.

Holidays And Benefits

• 33 days’ holiday a year (pro rata for part-time staff) including bank holidays.
• Pension scheme
• Health & Wellbeing programme
• Free parking
• Casual dress

How To Apply
If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.
Please note: You must have the right to work in the UK for this role as Baca is not on the Home Office list.

This is not a typical administrative role. As General Administrator at New Citizens’ Gateway, you will be at the heart of a charity that believes everyone deserves safety, dignity and the opportunity to thrive.

Every day, your work will directly support refugees and people seeking asylum as they rebuild their lives in the UK. From being the first welcoming point of contact at reception, to supporting frontline staff, managing communications and keeping vital systems running smoothly, you will play a key role in ensuring our services are accessible, effective and compassionate.

You’ll be joining a small, dedicated team where collaboration, respect and inclusion are not just values on paper, but how we work in practice. Your organisational skills, attention to detail and ability to juggle priorities will help enable our advisers, youth workers and mental health teams to focus on what matters most — supporting people in need.

In return, we offer:

• Generous 26 days annual leave to support a healthy work–life balance (excluding Bank Holidays)

• 6% employer pension contribution to help you plan for the future

• A friendly, inclusive and supportive team culture

• Meaningful work that makes a genuine difference to refugees and asylum seekers

• Regular supervision and ongoing support in a collaborative environment

• A strong commitment to equality, dignity and respect in the workplace

This role is ideal for someone who wants their work to have real social impact, enjoys variety, and takes pride in being the backbone of a busy, mission-driven organisation.

If you are motivated by purpose, comfortable working with diverse communities, and want to contribute to meaningful change, we would love to hear from you. Interview date 09/02/2026

This role will take the lead in creating and developing an exciting, safe, fun and vibrant young people’s ministry at St. Andrew’s Church that sees young people come to faith and grow in their knowledge and love of Jesus.

Job title: Trusts and Grants Coordinator
Contract: Permanent
Hours: Part-time, 14 hours per week
Working pattern: Hours and days to be agreed
Location: SIA House, Milton Keynes, Hybrid working is available
Salary: £35,040 per annum, pro rata (£14,013 per annum for 14 hours per week)

Thank you for your interest in joining our special charity!

About Us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About the Role

SIA has a large and established portfolio of charitable trusts and foundations funding our vital services for people affected by spinal cord injury.

We are looking for a proactive, motivated individual to coordinate the trusts team activity. You will work alongside another part-time trusts and grants coordinator and jointly supervise the trusts and grants officer.

As trusts and grants coordinator you will work with staff across the organisation to submit persuasive bids, grow and diversify our portfolio of funders, and strengthen our relationships with donors.

Key areas of responsibility include:

• Coordinate SIA’s trust fundraising activity by maintaining and developing a portfolio of trusts
• Identify funding opportunities and develop compelling bids to maximise income raised from charitable trusts and foundations
• Administer stewardship activities to grow our network of trusts to be financially, actively, and emotionally engaged with SIA
• Supervise the trusts and grants officer

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Access to discounted gym membership
• Free car parking at Milton Keynes, Head Office
• Investing in Our People - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

Closing date: 9 February 2026, 9am
Interview date: Wednesday 25 February 2026 at SIA House, Milton Keynes

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview. Fully remote working considered for the right applicant.

No agencies please.

You will hold an integral role at the DEC for accurately and efficiently managing DEC’s accounting function, ensuring compliance with charity and donor regulations. You will oversee budgeting, grant management, and donor reporting with transparency and accuracy. You will provide financial insights to support cross organisational projects and program delivery and hold a key role in developing and implementing financial strategies that align with our vision and strategic planning.

About You

You will be a confident communicator, who can engage with diverse internal & external stakeholders, including funders and partners, creating a collaborative approach to meet varying commitments. You must be ACA/ACCA/CIMA qualified (or equivalent) with senior finance leadership experience in the non-profit or NGO sector and demonstrate strong understanding of charity accounting standards and donor compliance requirements.

Key Responsibilities

Financial Processes

• Ensure accurate income/expenditure recording, bank reconciliations, and daily donation processing.
• Manage monthly accounting routines, prepare management accounts, and lead budget/forecast reviews.
• Coordinate annual and strategic budgeting, financial reporting, and analysis.
• Oversee income reconciliation across multiple streams and liaise with fundraising teams.
• Review and process drawdown payments to member agencies.
• Maintain and update accounting systems and support procurement processes.

Financial Controls

• Lead annual accounts preparation and audits; ensure regulatory compliance.
• Manage pension schedules and benefits compliance.
• Ensure tax compliance (VAT, Corporation Tax, Employment Taxes).
• Audit gift aid claims and maintain robust financial control environment.
• Update financial policies, procedures, and systems, support due diligence standards.

 

Financial Analysis & Reporting

• Oversee appeal finances, income tracking, and fund allocation.
• Coordinate governance processes (e.g., Indicator of Capacity) with member agencies.
• Monitor legacy income and liaise with fundraising/legal teams.
• Deliver annual report and accounts; produce reports for executive team and committees.

Leadership & Team Management

• Deputise for the Director of Finance and Resources.
• Prepare papers for finance committees and membership groups.
• Oversee finance team members and provide leadership support.

If you have used Sun Accounts (Infor SunSystems Cloud) or similar, have worked within a UK charity context and dealt with restricted funds, have prepared budgets, annual accounts and monitored cash flow and treasury management, then we would love to hear from you.

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.

How to apply

If you have the skills and passion for this role, please apply by 9am, Thursday 29th January 2026.

We are unable to support applications for our vacancies if you do not have the right to work in the UK.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.

About the DEC

The DEC is made up of 15 member charities who are experts in humanitarian aid and specialise in different areas of disaster response. They come together to speak in one voice and make fundraising more efficient when we launch an appeal. Our members fund our running costs, and we give them back the money we raise in our appeals to carry out their vital work.