Volunteer groups administrator volunteer jobs

Are you an organised, detail focused professional who enjoys variety and making a real impact? 

The Royal College of Radiologists is looking for an Exams Quality and Projects Administrator to support the smooth running of our Clinical Radiology and Clinical Oncology exams. In this role, you’ll work across our Exams Content and Projects teams supporting project activity, ensuring exam materials meet high standards, and coordinating key processes such as appeals and misconduct cases. You’ll play a vital part in upholding the quality of exams that shape the next generation of doctors.

Join a dedicated exams team that thrives in a fast paced, high stakes environment and be part of an organisation that champions continuous learning and professional growth.

What you’ll do

• Coordinate project meetings, examiner training and related events.
• Test exam processes and content to ensure accuracy and minimise risk.
• Support the creation and updating of SOPs arising from project work.
• Collate and check exam content against required formats and standards.
• Support standard setting activities, including compiling exam data and documentation.
• Manage evidence, scheduling and administration for exam appeals and misconduct cases.
• Minute appeal and misconduct panel meetings.

What you’ll need

• Experience in administration, coordination or project support—ideally in exams, assessment or education.
• Confidence using databases and bespoke systems for content or case management.
• Strong communication skills and the ability to handle sensitive information with discretion.
• Excellent organisational skills and the ability to juggle varied priorities.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme
•  

Purpose of the role:

Back Up courses are a vital part of what we do and have been transforming lives for almost 30 years. You will play a critical role in making this fantastic service work as well as supporting the wider team.

You will be the main support and liaison for participants, buddies and care team volunteers, ensuring that everyone feels supported and knows what to expect. You will ensure courses run smoothly and effectively through an effective, efficient administration service.
 

Key stakeholders:

People with spinal cord injury (SCI) and their families; professionals and organisations working with people affected by SCI; Back Up staff

Job Role: HR & Recruitment Administrator

Salary: £9,712 per year

Hours: 15 hours per week, ideally Monday and Tuesday but lets discuss what might work best for you!

Contract type: Permanent

Location: Bath

About The Role:

We have an exciting opportunity for an HR & Recruitment Administrator to join our small, friendly HR team at our head office in Bath. This role is a job meaning that you will share the load with someone else working the other half of the week!

This varied role offers the chance to provide vital administrative support across both HR and recruitment functions, including coordinating interviews, maintaining employee records, and supporting onboarding processes. It’s a fantastic opportunity for someone looking to start their career in HR while contributing to an organisation that makes a real difference in the lives of vulnerable individuals.

If you're organised, proactive, and passionate about people, we’d love to hear from you!

What You’ll Be Doing:

• Be the first friendly face in the employee journey – help onboard new starters by coordinating pre-employment checks like DBS and references.
• Keep things running smoothly by supporting our HR Assistant in updating HR systems with important changes like new joiners, contract updates, and leavers.
• Champion growth and development by booking staff and volunteers onto essential training, and keeping records up to date.
• Bring learning to life by helping plan and organise our exciting monthly training sessions that keep our team inspired and informed.

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities

What We’re Looking For:

We’re after someone who’s organised, proactive, and passionate about getting things right. The ideal candidate will:

• �� Thrive in a fast-paced environment, confidently juggling multiple tasks and deadlines while maintaining strong attention to detail.
• ��️ Communicate clearly and effectively, both in writing and face-to-face, with a friendly and professional tone.
• �� Understand the importance of confidentiality and always handle sensitive information with care and integrity.

If you're someone who takes pride in their work and loves being a part of a team that makes a difference—this could be the perfect role for you!

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Wellbeing related support/advice, and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

At Providence Row, our vision is that everyone has a safe home and a community in which to belong. In order to achieve this, we want to support and accompany people who are homeless or at risk of homelessness on their journey to recovery, especially those who are most vulnerable and least likely to access services elsewhere.

We work with around 1,200 homeless and vulnerably housed people a year in London, offering an integrated service of crisis support, advice, recovery, learning and training programmes. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services. 

The Corporate Volunteering and Events Coordinator will join a vibrant, friendly and passionate corporate fundraising team who have a strong track record of meeting and exceeding targets. The new Coordinator will play a key part in delivering our corporate volunteering strategy and ensuring companies that volunteer with us have meaningful and impactful experiences, and where possible explore opportunities to develop long-lasting partnerships.

The role will also play a key part in all corporate engagement events, supporting across team with marketing, delivery and administration.

The ideal candidate

To be considered for this role, you should be:

• Passionate about contributing to providing quality support to some of the most vulnerable and excluded people in London, you will have the drive and ambition to proactively and effectively grow a key area of Providence Row’s income generation.
• The ideal candidate will have excellent organisational skills with great attention to detail and strong communication skills. They will be confident in working with internal and external stakeholders and able to come up with innovative ideas and solutions to engage supporters.
• You will be a team-player who wants to work with like-minded people in a vibrant and friendly fundraising team, while contributing to the success of both the fundraising department and the wider organisation to help make positive lasting changes in people’s lives.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 10 March 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

This is an exciting time for the Trust as we are in the second year of our ambitious NLHF funded activity plan.  You will be providing support for the volunteer journey from recruitment and onboarding, to role support across all areas of volunteer activity in the park.

This role will be key to supporting the ongoing development of our volunteering programme and ensuring that the correct processes are followed, volunteers and schools/learning groups have the information they need, resourcing is at appropriate levels and rooms, and equipment is booked as needed. 

You will work as part of the Content, Learning and Engagement team, line managed by the Senior Volunteering Manager.

The role is offered on a one-year fixed term contract with Crystal Palace Park Trust. Any extension is subject to funding.

This role is funded by the Lottery Fund as part of the partnership project between Crystal Palace Park Trust and the London Borough of Bromley.

Are you passionate about creating meaningful volunteer experiences and confident communicating clearly and thoughtfully in complex situations?

Do you enjoy using your judgement, analytical thinking and a development focused mindset to improve how volunteers are supported and managed?

Samaritans is looking for two dedicated Volunteer Experience Advisors to join our dynamic team and help shape the future of volunteering across our network. Our incredible volunteers run more than 200 branches and locations across the UK and Ireland. They offer their time to help to deliver our 24-hour emotional support service to callers in many ways, from answering telephones and emails, to fundraising, generating publicity, administration and finance.

​

About the Role

Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.

You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.​

Contract terms

• £30,000 - £35,000 per annum

• Permanent

• Full time (35 hours per week)

• Hybrid working: Linked to our Ewell (Surrey) office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
• We are passionate about flexible working, talk to us about your preferences
   

What you’ll be doing

• Providing expert advice and guidance to branches and regions on all volunteer management matters.
• Analysing complex or sensitive situations to identify key issues, risks, and appropriate courses of action.
• Developing and delivering initiatives and projects that strengthen and enhance the volunteer experience at Samaritans.
• Drafting clear, well-structured and professional written communications, including reports and formal correspondence.
• Supporting learning, training and resources that build confidence and capability in Volunteer Leaders.
• Contributing to the development and refinement of volunteer policies, processes and guidance.
• Supporting the fair, balanced and proportionate handling and effective resolution of volunteer concerns and complaints
• Identifying themes, risks, and organisational learning opportunities to inform continuous improvement.
• Working collaboratively with colleagues and stakeholders across the organisation.

​You’ll ideally bring:

• Experience working with or supporting volunteer, or advising on people related matters.
• Strong analytical skills and the ability to interpret complex and sensitive situations, producing analysis and meaningful conclusions.
• The ability to exercise sound judgement and take a balanced, proportionate approach.
• Excellent written and verbal communication skills
• Strong project management experience, including the development and delivery or improvement focused initiatives.
• A proactive, solutions focused and improvement-oriented mindset
• Knowledge of principles of natural justice and complaints management, and effective people resolution good practice.
• Experience of providing advice, training or support on volunteering matters.
• Experience and understanding of navigating organisational risk and safeguarding related volunteer matters .
• Report writing and presentation skills.
• Experience in prioritising workloads and working to deadlines with speed and accuracy.

​

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

​

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

​Applications close: Tuesday 10th March 2026 at 09:00am

Interviews: w/c 16th and/or 23rd March 2026

​

At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

We are seeking an experienced and diligent HR Administrator to provide HR admin support to the organisation. You will be responsible for all HR administration, including the production of HR paperwork, and serve as the day-to-day generalist HR contact for all employees. We do not currently have HR software, so reviewing our requirements in this area would be one of your responsibilities. 

This is part-time fixed-term position, as we review the organisation’s needs in this area, and will be subject to review and possible extension at the end of six months.

As a small charity (c. 35 staff including part-time and casual workers), the role will require balancing practical tasks with more senior HR responsibilities. You'll be based in the office (a lovely rural setting near Twyford, Reading) for at least two days per week and, being situated within the rehabilitation centre, you will have daily contact with those men whom you are helping. They inspire and motivate us just as much as we seek to encourage and support them.

As this is a strategic post within an actively Christian setting, applications should be from committed Christians. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies

Icon, the Institute of Conservation, is looking for an experienced and collaborative Groups and Public Programmes Lead to help us empower our volunteer community and bring the value of heritage conservation to wider audiences.

Thanks to funding from The National Lottery Heritage Fund, this new role will support Icon’s volunteer-led specialist Groups, helping deliver inspiring events, talks, training and activities that celebrate and share widely the importance of conservation.

You’ll develop and lead Icon’s public engagement programme – creating partnerships with charities, schools and community organisations, coordinating studio visits and workshops, and championing opportunities for conservators to connect with new audiences. You’ll also design and deliver volunteer training, support Group committees, and line‑manage our Groups & Public Programmes Administrator.

We’re looking for someone with experience delivering creative or cultural programmes, supporting volunteers, and managing partnerships. Strong communication, organisational skills and a passion for heritage are essential.

Icon is committed to equality, diversity and inclusion, and we welcome applicants from all backgrounds.

OCVA is looking for an organised, proactive, and friendly Administrator to join our team on a maternity cover basis. This is a varied and people-focused role that plays a key part in keeping our organisation running smoothly and supporting colleagues, trustees, and partners.

You will often be the first point of contact for OCVA, managing enquiries through our phone line and inbox, processing post, and helping ensure our office and shared workspace operate effectively and safely. You will also provide administrative support to the CEO and Board of Trustees, including scheduling meetings and circulating paperwork.

The role includes supporting our programme of online and in-person training, working closely with colleagues to schedule sessions, manage registrations and payments, and ensure events run smoothly. As a small charity with a wide-ranging brief, you will be fully integrated into the team and gain a strong understanding of our work, values, and impact across Oxfordshire’s voluntary and community sector.

This maternity cover post offers the opportunity to make a meaningful contribution, develop your skills, and work collaboratively in a supportive, purpose-driven organisation.

You can view the jod advert in Welsh by visting the Work with Us page on our website.

Stepping Stones North Wales is a specialist charity providing free trauma-informed counselling and therapeutic support services to adult survivors of childhood sexual abuse across the six counties of North Wales. We work from a trauma-informed, survivor-centred approach and are committed to creating safe, inclusive and empowering services. Our work is underpinned by compassion, integrity, and a strong commitment to equality and social justice. All of our services are available in both Welsh and English.

Purpose of the Role

The Volunteer and Stakeholder Engagement Officer will play a key role in strengthening Stepping Stones North Wales’ capacity, reach and financial sustainability by recruiting, supporting and retaining volunteers, and by building positive, effective relationships with key stakeholders across North Wales. This role will help raise awareness of our services, support partnership working, and ensure volunteers feel valued, supported and aligned with our trauma-informed ethos.

Key Responsibilities

Volunteer Engagement

• Develop and implement a volunteer recruitment strategy aligned with organisational needs and values.
• Recruit, onboard and induct volunteers, ensuring safer recruitment practices are followed.
• Act as the main point of contact for volunteers, providing ongoing support, supervision and guidance.
• Coordinate volunteer training, including safeguarding, boundaries and trauma-informed practice.
• Ensure volunteers feel valued and recognised for their contribution.
• Maintain accurate volunteer records in line with GDPR requirements.

Stakeholder Engagement

• Build and maintain effective relationships with external stakeholders, including statutory services, voluntary sector partners, funders, businesses and community groups.
• Support the CEO in representing Stepping Stones North Wales at meetings, forums and events across North Wales.
• Support partnership working to improve referral pathways and joint working opportunities.
• Assist with stakeholder communications, including updates, presentations and reports as required.

Promotion and Awareness

• Support the promotion of Stepping Stones North Wales’ services to professionals and the wider community.
• Work with colleagues to contribute to outreach activities, events and campaigns.
• Gather feedback from volunteers and stakeholders to inform service development and improvement.

Client support

• Support the complimentary client support groups within North Wales.
• Develop partnership working in the community to deliver activities and education to support groups.
• Research and set-up of new support groups within North Wales.
• Support the Clinical Lead and work with counsellors and staff to ensure safe transition and support of clients within support groups and in moving from counselling into support groups.

Governance, Safeguarding and Quality

• Work within Stepping Stones North Wales’ policies and procedures, including safeguarding, confidentiality and data protection.
• Uphold the organisation’s trauma-informed and survivor-centred values at all times.
• Contribute to monitoring and evaluation by collecting relevant data and feedback.

Person Specification

Essential

• Experience of recruiting, coordinating or supporting volunteers.
• Strong interpersonal and communication skills, with the ability to build trusting relationships.
• Understanding of safeguarding and professional boundaries.
• Commitment to trauma-informed, survivor-centred practice.
• Ability to work independently and manage a varied workload.
• Good organisational and administrative skills.IT skills, including use of email, databases and Microsoft Office or similar.
• A commitment to learning Welsh (both written and spoken) and to championing the Welsh language at every opportunity.

Desirable

• Experience of working within the voluntary or community sector.
• Experience of stakeholder engagement or partnership working.
• Knowledge of issues relating to childhood sexual abuse or trauma informed practice.
• Experience in drafting funding applications.
• Experience of working across North Wales or in rural communities.
• Welsh language skills (spoken and/or written).
• Full driving license and own vehicle (all travel expenses will be reimbursed).

Values and Behaviours

All staff and volunteers at Stepping Stones North Wales are expected to: - Work in a way that is compassionate, respectful and non-judgemental. - Demonstrate a strong commitment to equality, diversity and inclusion. - Maintain professional boundaries and confidentiality. - Act with integrity and accountability. Adhere to our Whole Team Approach to all that we do.

Safeguarding

Stepping Stones North Wales is committed to safeguarding adults and young people. This role is subject to safer recruitment processes, including references and an enhanced DBS check.

How to Apply

Applications are welcome via email. Please send an email, which includes your CV and a cover letter to the email address on listed in the advert on our website by 10pm on Monday 9th March.

The cover letter must be no more than 1000 words and briefly, using bullet points, demonstrate your skills, experience, and suitability for the role.

Your CV must include details of two references. These will only be contacted after we have appointed the successful candidate.

Details for arranging an informal discussion about this role can be found on the advert on our website. 

Job Title: Independent Visitor Co-ordinator for Warrington and Stockport

Service: Warrington and Stockport

Reporting to: Children’s Rights Manager

Salary: £17,352.52 (£24,293.53 FTE) per annum

Location: Home based and work within the communities.

Candidates must reside within a reasonable distance of the service area.

Hours: 25 hours per week

Contract Type: Permanent

Make a Difference to the Lives of Children and Young People

Coram Voice is a national independent children’s charity, established in 1975, and one of the UK’s leading organisations championing the rights of children and young people in care. We ensure their voices are heard, respected, and acted upon, and we work every day to improve the lives and outcomes of those who rely on the support of the state.

Coram Voice is one of the Coram Group of charities. Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

We are excited to offer an opportunity for an Independent Visitor Coordinator to join our dynamic, dedicated team supporting children and young people in Warrington and Stockport.

About the Role

As an Independent Visitor Coordinator, you will:

• Deliver a statutory Independent Visitor service to children in care and care leavers.
• Recruit, assess, train and support volunteers who become long term, trusted befrienders for young people.
• Build strong, positive relationships with children, volunteers, and key professionals.
• Champion a child led approach, ensuring young people’s wishes and feelings drive every decision (except where safeguarding concerns arise).
• Work collaboratively across Coram Voice and with partner agencies.
• Take independent responsibility for leading and supporting our volunteers, while working in partnership with the Children’s Rights Manager to support accurate reporting and contract monitoring.

If you are passionate about volunteer development, young people’s rights, and meaningful, lasting change, this role could be perfect for you.

What We Offer

Coram Voice is committed to recognising and rewarding the vital work of our staff. When you join us, you’ll benefit from:

• Competitive salary
• Matched pension contributions (up to 5%)
• 25 days’ annual leave plus 3 additional paid days between Christmas and New Year
• Supportive, flexible working culture
• Family friendly policies and a focus on staff wellbeing

You will have the opportunity to make a genuine difference—every single day.

Recruitment Process

Shortlisting:
Conducted by Emma Keen, Children’s Rights Manager, and Sarah Gabriel, Children’s Rights Manager.

How to Apply:

Please complete the full application form and address every point in the person specification.
We cannot accept CVs.
Internal applicants may submit a supporting statement addressing the person specification.

Interview Process:

• Written exercise
• Panel interview
• A further one‑to‑one interview (Warner compliant)

Closing date: Monday 30th March 2026, 9:00 am.
Interview date: Thursday 2nd April 2026.

Join us and help transform lives.

We are looking to recruit a talented fundraising administrator who wants their work to make a real difference. In this pivotal role, you’ll be the backbone of our fundraising team, helping us secure the resources that change lives.  This is an exciting role that will work alongside our Fundraising and Legacy Administrator, and you’ll ensure that all our supporters, whether individuals or organisations, feel valued and appreciated, receiving superb customer care.  

As first point of contact for enquiries, you’ll take pride in ensuring that every donation is accurately logged and processed flawlessly and that all enquiries are managed with care.  A team-player, you’ll thrive in supporting your line management and recognise the opportunity to be part of something meaningful.

Please refer to the job description for further information.

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in our work and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and to undertake a basic DBS check for this role.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

First interviews: 26 March and 30 March 2026

Purpose of the Role
The Administrator provides essential support across the organisation by maintaining accurate records, supporting compliance, coordinating communication, and ensuring efficient daily operations across the organisation.

Key Responsibilities

1. Records & Compliance (H&S, Training, Equipment)

• Maintain and update relevant staff records, including training logs, H&S documentation, equipment registers.
• Ensure relevant certificates, training dates, and compliance documents remain up to date.
• Organise appropriate and timely delivery of IT, phone and other equipment as required and in liaison with relevant suppliers as appropriate.
• Provide staff IDs, access cards and keys as required.

2. Database, SharePoint & Digital Filing Management

• Maintain relevant organisational databases and digital filing systems.
• Manage SharePoint folders and ensure documents are stored, updated and accessible.
• Support staff with document retrieval and information management.

3. Finance Administration

• Review and submit invoices for approval and maintain records of purchases on credit and debit cards and submit on a timely basis for processing.
• Liaise with the Finance Team to resolve queries and ensure timely payments.
• Maintain accurate administration logs.

4. Office Supplies & Stock Coordination

• Monitor stock levels for both sites and reorder supplies when required.
• Maintain records of stock usage and deliveries.

5. Internal Communications

• Prepare and distribute internal staff updates as appropriate – ideally in liaison with the communications team unless urgent.
• Support organisational communications and notices where needed.

6. Event Planning & Administration

• Maintain logs for events and support planning documentation.
• Assist with scheduling, preparation and administrative tasks for events and meetings.

7. Facilities and Property (including Health & Safety & Fire Compliance Records)

• Maintain and update organisational and building H&S records, including fire safety certificates and compliance documents.
• Organise building maintenance as required.
• Monitor outstanding actions and ensure timely updates.
• Be a qualified first aider on site.
• Book H&S-related training and track attendance.
• Support coordination of fire alarm testing, fire drills and related documentation.
• Support with reception duties as required.

8. Project Administration & Reporting Support

• Assist teams with project documents, data collection and reporting processes as required.
• Maintain project logs and support updates to reporting templates as required.

9. Phone & Admin Inbox Management

• Monitor admin and info inboxes, responding to or redirecting queries appropriately.
• Answer incoming calls and provide first-line administrative support.

Wandsworth Community Transport (WCT)
Contract length - Six months initially

• Based in Balham, London SW12 9PZ (on site).
• Part-time Hours: 20 per week (flexibility required).
• Salary: £30,000 + (pro-rata)
• Closing Date: 14th March 2026.

We are seeking a Passenger Services Administrator to work in our busy office, taking bookings, processing financial and membership data, organising schedules and promoting our services across Wandsworth.

You will work closely with our close knit-team of staff, drivers, volunteers, and community partners to ensure our services continue to thrive and adapt to the changing needs of the community.

This is a varied and rewarding role with a lot of potential to develop for the right candidate.

Job Description

Key areas of responsibility:

1.  Be the front of house first contact for telephone, in person and email enquiries.

2. Take minibus and passenger bookings for outings and shopping, using our bespoke CTX software.

3. Maintain operational records and statistics relating to all vehicle hirings and ensure that all mileage is accounted for.

4. Update financial records and prepare invoices using Sage Accounts, process petty cash and take money to the bank.

5. Organise the schedules for drivers and volunteers.

6. Produce newsletters and publicity materials.

7.  Participate in fundraising and publicity events. This may include evening and weekend work for which time off in lieu would be granted.

8. Attend and take part in staff meetings and evening Management Committee meetings, giving reports if required.

9. Any other duties commensurate with the grading of the post as directed by the Deputy Director, CEO or Management Committee.

10. Demonstrate a commitment to WCT’s Equal Opportunities and Diversity Policy.

About Wandsworth Community Transport

Wandsworth Community Transport (WCT) is a registered charity and a proud member of the Community Transport Association. We provide accessible and affordable transport services to community groups and individuals across the borough of Wandsworth. Our mission is to ensure that no one is excluded from community life due to lack of transport.

Key facts:
• Over 25 accessible minibuses serving the borough
• More than 2,000 community groups and individuals supported annually
• 35 staff members and a large team of volunteers
• Annual turnover of around £1 million
• Services include minibus hire, door-to-door services, Shopmobility, shopping shuttles, and outings for elderly and disabled residents

We also deliver essential driver and passenger assistant training programmes. Our volunteers play a crucial role in supporting elderly and disabled passengers, ensuring WCT is truly embedded in the heart of the community.

To Apply

Click on the link to request the full application pack