Event & Engagement Coordinator
Remotely based in North West England and a willingness to travel where appropriate
Job Purpose:
To plan, coordinate, and deliver a range of local events across North West England with the potential to grow into other areas in the future, ensuring each event is well-organised, inclusive, and engaging for local communities. The Local Event & Engagement Coordinator will collaborate closely with partners, local authorities, suppliers, volunteers, and members to deliver high-quality, unique and memorable experiences.
Who are we looking for?
· Energetic and positive, bringing enthusiasm to everything you do.
· Excited by change, seeing new opportunities and possibilities.
· Keen to succeed with a strong development mindset.
· Passionate about delivering great events and experiences.
· Open to feedback, always looking for ways to improve.
Key Responsibilities:
Event Coordination
· Plan and manage logistics for a variety of local member events, making sure all events are accessible and attractive to both existing and potential members.
· Liaise with relevant external and internal contacts such as venues, suppliers, CSSC’s ticketing platform, Head Office departments, and volunteers.
· Complete all relevant compliance work such as risk assessments and public liability checks.
· Support both long standing and new volunteers with all aspects of volunteer led events, including creating events on ticketing platform and promoting events through email and social platforms
· Develop and manage event budgets, ensuring value for money and accurate financial tracking.
· Oversee event setup and breakdown where applicable, managing on-site logistics and resolving any issues on the day.
· Recruit and coordinate volunteers to assist with events.
· Evaluate event success through feedback, data collection, and post-event reporting.
Digital Engagement
· Promote events via social media, email campaigns, posters, and local press in collaboration with marketing teams.
· Manage and grow the North West’s CSSC TikTok presence, including content planning, filming, editing, posting, and community engagement.
· Create engaging, on-brand short-form video content tailored to target audiences.
· Monitor performance metrics and use insights to optimise content strategy and increase reach and engagement.
· Stay up to date with emerging social media trends, tools, and platform updates.
Key Skills & Experience:
Essential:
· Proven experience in planning and delivering events.
· Strong organisational and time-management skills.
· Ability to manage budgets and handle multiple projects simultaneously.
· Excellent communication and stakeholder engagement skills.
· Flexibility to work evenings and weekends when required.
· Ability to analyse member insights to inform event planning and attract potential new members.
· Ability to work collaboratively with regional teams to support membership growth and positive member experiences.
· Ability to build rapport with volunteers and identify the support needed for successful event delivery.
· Confidence in using IT systems and ticketing platforms to promote events across appropriate channels.
Desirable:
· Experience working with community groups, charities, membership organisations or not for profits.
· Knowledge of health and safety and safeguarding procedures.
· Familiarity with marketing or PR for events.
· First Aid or event safety training.
· Previous experience with ticketing platforms or willingness to learn.
· Understanding of how comms and events align with one another.
· Data literacy or willingness to understand some basic data analytics
· Full UK driving licence and willingness to travel where appropriate
We are a not-for-profit, membership, organisation for over 124,000 colleagues from the civil service and public sector.
We are seeking a dedicated and compassionate Multi-Crime Caseworker to join our Operations team on a hybrid basis working both at home and from our office in Rotherham, S60 1QY. This is a hybrid role that may require regular travel throughout South Yorkshire.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.
As a Caseworker you will:
- Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
- Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
- Identify barriers to accessing services & work with partners to provide ongoing support.
- Keep accurate & confidential case records.
About You
You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.
You will need:
- Strong written & verbal communication skills.
- Competent IT skills, able to use generic systems.
- Good organisational & time management skills, able to manage competing needs and priorities.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with internal & external organisations.
- The ability to maintain professional boundaries & confidentiality.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.


