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Southampton Citizens Advice Southampton is a vital, local charity providing free, independent, confidential and impartial advice to over 7,000 people in Southampton every year on any problems they might face. We are an equal opportunities employer and encourage applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Location: We’re based in Central Southampton. This role will be mostly based in our office at Brunswick Place, to allow the postholder to work alongside our team. There may be the possibility of some hybrid working on completion of probation period

The Role

As a MaPS Debt Adviser, you’ll be part of our friendly advice team, helping people experiencing financial difficulty to find a way forward. You’ll carry out comprehensive debt assessments, provide high-quality debt advice and casework, help clients maximise their income and support them to identify sustainable debt solutions.

You’ll work with people whose circumstances may be complex or urgent, adapting your approach to their needs. Advice will be delivered face-to-face, by telephone and through digital channels. You’ll work within Citizens Advice quality standards, FCA requirements and the expectations of the Money and Pensions Service Debt Advice Project.

About You

This role would suit someone who is empathetic, curious, organised and motivated by making a practical difference to people’s lives.

This role is an excellent opportunity for you to develop your skills and career – and make a difference at a time when our help has never been needed more.

Citizens Advice Southampton is a friendly and dedicated team of paid staff and volunteers. We value our team enormously, and paid staff can expect an environment in which they have opportunities to develop themselves whilst supporting others.

We offer a salary which is competitive in the charity sector, as well as a generous holiday allowance and other benefits including a NEST pension scheme, an outstanding Employee Assistance Programme including a GP helpline, and Life Assurance for paid staff.