1,717 Jobs in Europe

Southampton Citizens Advice Southampton is a vital, local charity providing free, independent, confidential and impartial advice to over 7,000 people in Southampton every year on any problems they might face. We are an equal opportunities employer and encourage applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Location: Initially office based from our central Southampton office with the possibility of hybrid working on completion of probation. Also providing advice from various outreaches across the city, including at Southampton General Hospital

The Role

As a Home and Well Adviser, you’ll be part of our friendly advice team, providing high-quality advice, support and practical interventions to patients and community members experiencing fuel poverty, financial hardship, or related wellbeing challenges. The role aims to improve health, wellbeing and financial resilience by identifying unmet needs, delivering tailored advice and support, facilitating access to financial assistance and essential services, and working collaboratively with healthcare professionals and partner organisations to address the wider determinants of health.

The Home & Well Adviser will support individuals to maximise income, manage debt, access energy-related support, reduce household costs, and connect with appropriate statutory and voluntary sector services, helping to prevent crises and promote long-term independence and wellbeing.

About You

You will have excellent communication and IT skills, be able to collate statistics, manage your targets and develop working relationships effectively. This role would suit someone who is empathetic, curious, organised and motivated by making a practical difference to people’s lives.

This role is an excellent opportunity for you to develop your skills and career – and make a difference at a time when our help has never been needed more.

Citizens Advice Southampton is a friendly and dedicated team of paid staff and volunteers. We value our team enormously, and paid staff can expect an environment in which they have opportunities to develop themselves whilst supporting others.

We offer a salary which is competitive in the charity sector, as well as a generous holiday allowance and other benefits including a NEST pension scheme, an outstanding Employee Assistance Programme including a GP helpline, and Life Assurance for paid staff.