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Mary's Meals, Remote
c. £51,877 - £57,034 per annum
Posted 1 week ago
Closing in 4 days
Birmingham Women's and Children's Hospital Charity, Birmingham (Hybrid)
£27,326 - £29,987 per year
Posted 1 week ago Apply Now

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Closing today at 17:00
Raspberry Pi Foundation, Remote
£55,000 - £60,000 per year
Posted 1 week ago
Closing in 2 days
CPRE North and East Yorkshire, Remote
£240.00 per day
Posted 1 week ago Apply Now
Closing in 7 days
Mission Without Borders International, Remote
£40,000 - £42,000 per year
Help shape a new Salesforce platform in 18 countries, transforming the lives of families, children, and communities in Eastern Europe.
Posted 1 week ago Apply Now
Closing in 4 days
The National Lottery Community Fund, Birmingham (Hybrid)
National: £39,000 - £43,000, London: £41,000 - £45,000
Posted 2 weeks ago
Kingdom Analytic, Remote
£36,800 - £39,800 per year (pro-rated)
Posted 2 weeks ago Apply Now
Chell Perkins Ltd, Remote
£24,792 per year
Love researching and writing? Passionate about the charity sector? Want to make a difference?
Posted 2 weeks ago
Closing tomorrow
Pilgrims' Friend Society, Remote
£33000-£36000
Posted 2 weeks ago Apply Now
Page 16 of 20
IRIS Recruitment
Birmingham, West Midlands (On-site) 16.6 miles
£35,802 per year
Full-time
Permanent
Job description

Service Manager – Helpline (Mental Health)

£35,802 per annum

Beechcroft Hub, Erdington, Birmingham

Full-Time

Permanent

Hours: 37.5 hours per week (to include some weekends/evenings)

Our client is the leading provider of mental health services in Birmingham and the West Midlands.  Their vision is “Better mental health for all”.

We have an exciting opportunity for a Service Manager that is passionate about mental health to lead and manage a mental health Helpline providing advice, information and signposting to people experiencing mental health difficulties, their families, professionals and the wider public.

The Helpline was established in 2020 growing quickly to provide valuable support throughout the pandemic. The helpline now receives over 20,000 calls a year from individuals with a range of support needs across Birmingham and Solihull. 

Are you a Service Manager with experience in managing a similar service?

Looking for a role that is varied, challenging and rewarding?

Their ideal candidate will have previous experience in a similar service, an excellent communicator comfortable with liaising with key stakeholders and partners. You will be resilient with the ability to find solutions to problems and think on your feet.

You will have solid experience in leading teams and delivering services.

You will harness your drive and commitment to focus on service quality, improvement and development.  Working on a service that strives to be the centre of excellence in the delivery of mental health advice and information provision.

You will be comfortable managing a number of competing priorities, completing them within the timeframe to a high quality.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our client is extremely proud to have a diverse workforce that is reflective of the communities that they work with.  They strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich their teams.  They are also committed to changing the ethnic diversity of their management team and particularly encourage applicants from minority communities to apply for this role.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.

Their people are key to the success of the organisation, and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

The closing date for applications is Friday 10th April 2026

Interviews will take place on Wednesday 22nd April 2026

Organisation
IRIS Recruitment View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: 20 March 2026
Closing date: 10 April 2026 at 23:00
Job ref: NTX1186506
Tags: Project Management, Mental Health